Survey on e-Commerce and ICT 2013

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About this Survey Data Confidentiality

Your CSO reference number The form should take approximately 15 minutes to complete. Please read the Help for important instructions before you begin

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Section A:

General information about ICT systems

A1 Does your enterprise use computers?

Yes

No

A2 (a) Current number of employees in Ireland:

(b) Number of employees using computers at least once a week:

(c) Number of employees using computers connected to the internet:

A3 Does your enterprise provide portable devices for mobile use of the internet?
(i.e. provided for business use and paid for by the enterprise)

Yes

No

A4 Number of employees provided with portable devices?

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A5 Does your enterprise have the following Information and Communication Technologies?
(a) Intranet
Yes No

(b) LAN

Yes

No

of which wireless LAN

Yes

No

(c) Extranet

Yes

No

A6 Does your enterprise provide employees with remote access to the enterprise's e-mail system, documents and applications?

Yes

No

A7 Does your enterprise use an Enterprise Resource Planning (ERP) software package to share information on sales and purchases with other business processes (e.g. finance, planning, production, marketing, etc.)?

Yes

No

Don't Know

A8 Does your enterprise use any software application such as Customer Relationship Management (CRM) to manage information about clients that allows it to fulfill any of the following functions?

(a) Capture and store information about clients and make available to other business processes
(b) Analyse the information about clients for marketing purposes (e.g. setting prices, sales promotions, choosing distribution channels, etc.)

Yes

No

Yes

No

A9 (i) Does your enterprise have in-house staff (excluding external consultants) working on software development activities ( e.g. systems analysts, programmers, etc.)? Please estimate the number of man-years spent on software work in 2012:
(a man-year is defined as the work completed by one full-time employee during one year)

Yes

No

(ii) Distribute the number of man-years in question A9(i) as follows:

(a) Software development for your enterprise's own use (e.g. software for
financial management and administration)

(b) Software development for external sales (including software that is part
of your enterprise's product line)

(c) Other (e.g. maintenance, support, repairs, etc. of your enterprise's own software) 7054613433

Section B:

Use of the internet in 2013

B1 Does your enterprise have access to the internet?

Yes

No

B2 Type of external connections to the internet in January 2013: (a) Dial-up modem (access over normal telephone line) or ISDN connection
Yes No

(b) DSL broadband (e.g. xDSL, ADSL, SDSL, etc.)

Yes

No

(c) Other fixed internet connection (e.g. cable, fibre optic leased line, frame relay,
fixed wireless connection)

Yes

No

(d) Mobile broadband connection via portable computer using at least 3G modem (e.g. laptop, notebook, nettop with 3G modem)

Yes

No

(e) Mobile broadband connection using at least 3G handset (e.g. smartphone)

Yes

No

(f) Other mobile connection (e.g. mobile phone, GSM, GPRS, EDGE)

Yes

No

B3 What is the maximum contracted download speed of the fastest internet connection of your enterprise?

(a) Less than 2 Mb/sec

(b) At least 2 Mb/sec but less than 10 Mb/sec

(c) At least 10 Mb/sec but less than 30 Mb/sec

(d) At least 30 Mb/sec but less than 100 Mb/sec

(e) At least 100 Mb/sec

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B4 Does your enterprise interact with public authorities via the internet for the following purposes? (a) Obtaining information
Yes No

(b) Obtaining forms (e.g. tax forms)

Yes

No

(c) Returning filled in forms electronically (e.g. forms for customs , provision of
statistical information, etc.)

Yes

No

(d) Declaring VAT completely electronically without the need for paperwork
(including electronic payment if required)

Yes

No

(e) Declaring social contributions completely electronically without the need for paperwork (including electronic payment if required) (f) Accessing tender documents and specifications in electronic procurement systems (g) Offering goods or services in an electronic procurement system (e.g. e-tendering) - in your own country

Yes

No

Yes

No

Yes

No

- in other EU countries

Yes

No

B5 Does your enterprise have a website or homepage?

Yes

No

B6 Does your website provide the following facilities for your enterprise?

(a) Product catalogues or price lists

Yes

No

(b) Possibility for visitors to customise or design products

Yes

No

(c) Online ordering/reservation/booking (e.g. shopping cart)

Yes

No

(d) Privacy policy statement

Yes

No

(e) Personalised content on the website for regular/repeat visitors

Yes

No

(f) Advertisement of open job positions or online applications

Yes

No

(g) Order tracking available online 1721613438

Yes

No

Section C:

Use of social media

Use of social media refers to the enterprise's use of applications based on internet technology or communication platforms for connecting, creating and exchanging content online with customers, suppliers, partners or within the enterprise. - Enterprises using social media are considered to be those that have a user profile, an account or a user licence depending on the requirements of the social media type.

C1 Does your enterprise use any of the following social media? (a) Social networks (e.g. Facebook, LinkedIn, Xing, Viadeo, Yammer, etc.)
Yes No

(b) Blogs or microblogs (e.g. Twitter, Present.ly, etc.)

Yes

No

(c) Multimedia content shared websites (e.g. YouTube, Flickr, Picassa,

Yes

No

(d) Wiki based knowledge sharing sites (e.g. Wikipedia)

Yes

No

C2 Does your enterprise use social media to:

(a) Post paid adverts only (b) Develop the enterprise's image or market products (e.g. promoting your
enterprise, launching products, etc.)

Yes

No

Yes

No

(c) Obtain or respond to customer opinions, reviews, questions

Yes

No

(d) Involve customers in development or innovation of goods or services

Yes

No

(e) Collaborate with business partners (e.g. suppliers, etc.) or other organisations (e.g. public authorities, non Governmental organisations, etc.) (f) Recruit employees

Yes

No

Yes

No

(g) Exchange views, opinions or knowledge within the enterprise

Yes

No

C3 Does your enterprise have a formal policy for using social media?
(e.g. objectives, rules, procedures, etc.)

Yes

No

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Section D:

e-Commerce

An e-Commerce transaction is the sale or purchase of goods or services conducted over computer networks by methods specifically designed for the purpose of receiving or placing orders. The goods or services are ordered by these methods, but payment and delivery do not have to be conducted online. e-Commerce transactions exclude orders made by manually typed e-mails.

Sales via your enterprise's website, EDI and other networks

D2 Please indicate what percentage of total turnover (by value) was represented by electronic sales during 2012: (If you cannot give exact percentages, your
best estimate will suffice)

of which: (a) via the website

(b) via EDI or networks other than the website

D3 Of the electronic sales ordered via the website (D2(a) above), please indicate what percentage was represented by: (If you cannot give exact percentages, your best
estimate will suffice)

(a) Sales to other enterprises or public authorities

(b) Sales to private consumers

D4 Did your enterprise receive orders via the website from customers located in the following geographical areas in 2012?

(a) Own country

Yes

No

(b) Other EU countries

Yes

No

(c) Rest of the world

Yes

No

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D5

Did your enterprise receive orders via EDI-type messages from customers located in the following geographical areas in 2012?

(a) Own country

Yes

No

(b) Other EU countries

Yes

No

(c) Rest of the world

Yes

No

D6

Did any of the following obstacles limit or prevent your enterprise selling via the website, EDI or other networks in 2012? (a) The enterprise's goods or services are not suitable for web sales

Yes

No

(b) Logistical problems (shipping of goods or delivery of services)

Yes

No

(c) Problems concerning payments (e.g. security)

Yes

No

(d) Problems concerning ICT security or data protection

Yes

No

(e) Problems concerning legal framework for e-Commerce activity

Yes

No

(f) High cost of implementing web sales compared to benefits

Yes

No

Purchases via a website, EDI and other networks

Yes

No

D8 Please indicate what percentage of total purchases (by value) was represented by electronic purchases during 2012: (If you cannot give exact percentages, your
best estimate will suffice)

of which: (a) via a website

(b) via EDI or networks other than a website

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D9

Did your enterprise place orders via computer networks to suppliers located in the following geographical areas in 2012?

(a) Own country

Yes

No

(b) Other EU countries

Yes

No

(c) Rest of the world

Yes

No

Section E:

Electronic invoicing

An electronic invoice is an electronic transaction document containing billing information. Two different formats exist for processing e-invoices: - electronic invoices in a standard structure that may be processed automatically (i.e. directly exchanged
between suppliers and customers via an electronic banking system).

- electronic invoices not suitable for automatic processing. E1 Does your enterprise send e-invoices? - suitable for automatic processing
(e.g. XML, EDIFACT, etc.)
Yes No

- not suitable for automatic processing

Yes

No

E2 Does your enterprise receive e-invoices? - suitable for automatic processing

- not suitable for automatic processing

Yes

No

Section F:

Details of enterprise activity

F1

What is the main activity of the enterprise?

F2

Total turnover in 2012 (in value terms,

F3

Total purchases of goods and services in 2012 (in value terms,

If exact figures are not available, your best estimate will suffice.

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Section G:

Comments and contact details

G1 Please add any comments that would help us interpret the data provided and avoid further enquiries.

G2 Please give details of the person we should contact if any queries arise regarding the information returned on this questionnaire.

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