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    Title: Electronic Government: Connecting People Purpose: in The Philippines, There Are Traces of Electronic Government Being Enacted in

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    Patrick Ramos
    This document discusses a thesis paper on improving electronic government in the Philippines through better implementation of information and communication technology (ICT). It notes that while local governments have tried to implement ICT, there remains poor implementation and websites are often underdeveloped and used more for political campaigning than service delivery. The writer argues that legislation is needed to establish standards and increase funding for ICT projects to improve two-way communication between governments and citizens and make service delivery more efficient and effective. Case studies from other countries show how ICT has improved responsiveness, reduced costs, and increased transparency of government services. The thesis aims to address current problems with ICT and service delivery in local governments.

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    Title: Electronic Government: Connecting People Purpose: in The Philippines, There Are Traces of Electronic Government Being Enacted in

    Uploaded by

    Patrick Ramos
    124 views5 pages
    This document discusses a thesis paper on improving electronic government in the Philippines through better implementation of information and communication technology (ICT). It notes that while local governments have tried to implement ICT, there remains poor implementation and websites are often underdeveloped and used more for political campaigning than service delivery. The writer argues that legislation is needed to establish standards and increase funding for ICT projects to improve two-way communication between governments and citizens and make service delivery more efficient and effective. Case studies from other countries show how ICT has improved responsiveness, reduced costs, and increased transparency of government services. The thesis aims to address current problems with ICT and service delivery in local governments.

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    This document discusses a thesis paper on improving electronic government in the Philippines through better implementation of information and communication technology (ICT). It notes that while local governments have tried to implement ICT, there remains poor implementation and websites are often underdeveloped and used more for political campaigning than service delivery. The writer argues that legislation is needed to establish standards and increase funding for ICT projects to improve two-way communication between governments and citizens and make service delivery more efficient and effective. Case studies from other countries show how ICT has improved responsiveness, reduced costs, and increased transparency of government services. The thesis aims to address current problems with ICT and service delivery in local governments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    124 views5 pages

    Title: Electronic Government: Connecting People Purpose: in The Philippines, There Are Traces of Electronic Government Being Enacted in

    Uploaded by

    Patrick Ramos
    This document discusses a thesis paper on improving electronic government in the Philippines through better implementation of information and communication technology (ICT). It notes that while local governments have tried to implement ICT, there remains poor implementation and websites are often underdeveloped and used more for political campaigning than service delivery. The writer argues that legislation is needed to establish standards and increase funding for ICT projects to improve two-way communication between governments and citizens and make service delivery more efficient and effective. Case studies from other countries show how ICT has improved responsiveness, reduced costs, and increased transparency of government services. The thesis aims to address current problems with ICT and service delivery in local governments.

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    10-1758

    Oct. 22, 2014


    Thesis Statement

    Title: Electronic Government: Connecting People


    Purpose: In the Philippines, there are traces of Electronic Government being enacted in
    different local governments. These local governments have tried to simulate the success
    that Information Communication Technology brought for the private sectors such as a
    call center. However, what most government officials do not see is that there is a big
    gap between the activities of the private sector and that of the government. They may
    cater to the same client (Filipino citizens) but their respective approaches are different.
    Additionally, the funds being used by these two entities are derived differently; profit
    for private sectors and taxes and government funds for the government.
    This is the situation today as we look in our local governments. After more or
    less twenty (20) years have gone by since the first implementation, there is still poor
    implementation of Information Communication Technology (ICT) in the dealings of the
    government. ICT was meant to improve government activities but in reality, it is really
    more of a burden than an asset. The funds needed to sustain, develop and improve ICT
    in local governments are tremendous while the benefits derived from it are less than
    substantial.
    One way that local governments have tried to implement ICT in their system is
    through the use of a website. But as one would look into the projected benefit of a
    website, one would see that a website is more than a webpage with information placed
    on it. A website is meant to help the government interact with its citizens and provide
    the same quality of services it would render personally. However, what is happening is
    that the development of the website is in a stalemate. To add to this difficulty, the
    culture of strong political activity in the nation is now being transmitted by use of the
    website. A local government webpage is now a platform for individuals seeking political
    positions to discreetly campaign and make themselves known to the public.
    This situation is in dire need of a change. The writer of this paper believes that
    what it needs is a legislation that would direct the way ICT is being implemented in the
    local governments. There has to be a criteria that has to be followed ( a top notch
    criteria for that matter) by every local government. Also, the legislation must provide for
    a budget much larger than that being given today to ICT projects. The author
    acknowledges the difficulty that such legislation will incur to the people and to the
    government officials, but he believes that Electronic Government is more than a mere
    band-aid solution, rather it is a long-term solution to a culture of problem and
    corruption.
    Field of Law: This paper will look more into the field of administrative law which in part
    is a public law. It will look into how ICT implementation affected the dealings of the local
    governments.

    Problem: The problems that the writer of this paper will look into are the inefficiency
    and ineffectiveness of websites to the service delivery of local governments.
    As one can see, the situation described in the previous paragraphs of this paper has
    depicted more or less the problems that local governments have with ICT
    implementation. The writer of this paper would like to focus on the problem of service
    delivery between the government and its citizens through the use of an interactiveservice; websites.
    There is still a problem with the way websites are being used by the local
    governments especially in terms of the effectiveness and effectiveness in service
    delivery. The improvement of the website of local governments is an important issue
    that must be taken up by legislators and policy makers alike.
    Various studies show that the benefits that E-government to the service delivery
    of a government entity are numerous. Several authors have stated how the use of
    technology has helped make the government more efficient and effective through
    cutting down costs, citizen empowerment etc. E-government is concerned with making
    information available to the public so as to empower them. It provides a system
    wherein interaction and transaction happens between the citizens and the government.
    Another way that E-government is useful to improve efficiency and effectiveness of
    service delivery is through improved internal communication between government
    agencies and reduction of duplicity of inefficiency.
    The problem that the writer takes note of is the inefficiency and ineffectiveness
    of the websites in service delivery. Addressing this problem will bring about numerous
    benefits in the service delivery of the government to the citizens. The website is used as
    a concrete venue wherein a two-way communication is achieved. The website is not
    only a venue where information is made available but it is also a venue wherein
    transaction can be done between the government and the citizens. Thus a proper
    implementation of a website will make the overall process of a government agency
    quicker and easier.
    If the process of service delivery is made more efficient and more effective, then
    the citizens will not only be more active but will be empowered. This empowerment and
    activeness which the citizens will acquire could lead to the overall improvement of
    democracy in the nation. Additionally, since E-government is a fairly new topic, this
    paper could be the cornerstone for future legislation on the subject matter (future
    papers could discuss on other aspects such as accountability and transparency). Lastly,
    this paper focuses on manifesting the wordings of the local government code which only
    states of a transfer of technology. The writer believes that it should not only be
    limited to a transfer of technology but it should also include development and
    improvement of technology.
    Thesis Statement: A legislation that would provide for better ICT implementation so as
    to establish a two-way service system which would enable the government to interact

    with its citizens and for the citizens to give feedback to the government should be done,
    because it would lead to a more efficient and effective service delivery of local
    governments as envisioned in the Local Government Code.
    A legislation of an improvement of ICT implementation in local governments will
    help the weakness of the bureaucracy in the Philippines. The processes of government
    services are slow thus offering neither incentive nor comfort for the citizen. Additionally,
    ICT will help the citizens express their concerns with the process of service delivery
    which would help the government improve more on their service.
    The implementation that local governments would do here in the Philippines
    should be patterned to other countries wherein websites have led to an improvement in
    the efficiency and effectiveness in service delivery.
    First off, In the Caribbean region, the use of ICT helped improve the efficiency in
    responsiveness of the government especially in terms of security. In the case study
    conducted by M. Thomas (2011), the countries in the Caribbean region used ICT to
    improve their regional security. In the study it was noted how the crime being done in
    the different states were of similar nature such as: Electronic crimes, Homicide, Drugs
    and Guns, Organized crimes and kidnappings. The role of ICT was a drastic improvement
    and solution enacted by the region specifically in relation to crime and security. Using
    ICT helped the countries within the region to help each other monitor crimes by
    connecting each country in a network through a submarine cable owned by Cable and
    Wireless (Thomas, 2011). The submarine cable connects the region to North America
    through the Montego Bay Freeport. Another cable would be the regional East/West
    cable which connects countries such as Dominican Republic, Jamaica and Virgin Islands.
    The developments of these submarine cables would improve the capacity of these
    governments to respond to the crime and security of the region as a whole (Thomas,
    2011).
    In another case study done by (Ghayur, 2006), the effectiveness and efficiency of
    the US federal government was increased due to the implementation of ICT and more
    specifically of web-based application. The use of websites cut down the cost and
    delivery times of the government. Some of the achievements done by the government
    since the application of websites would be the following: Citizens, small businesses, and
    community groups have one-stop access to US $500 billion in grants and procurement
    opportunities, Integrated services are offered across different federal agencies to help
    citizens tailor government to their specific needs, thus the services have been grouped
    on websites to target a specific group of citizens such as students, entrepreneurs, and
    nearly forty(40) million Americans carry out transactions with the federal government
    electronically (Ghayu, 2006). The case study concluded that the use of websites by the
    government would improve its efficiency and effectiveness.
    In another case study conducted by Monga (2008), the success of Indian
    initiatives in E-governance was highlighted. One project that improved the rendering of

    services by the government is the Bhoomi project. The project tackled the problem of
    the long process of acquiring land ownership and helped make the process of acquiring
    land faster. The case study showed that the project helped determine the number of
    executed and pending mutations orders along with fixing the responsibility and
    accountability of public officials (Monga, 2008). Bhoomi was considered a success
    because of three results that it brought: simplification of procedures, reduced hardships
    of poor farmers in terms of delays, reduced corruption and ensured a more
    accountable, transparent and responsive system.
    One can see that improving ICT implementation, specifically the establishment of
    a effective website for local governments will help in improving the efficiency and
    effectiveness of service delivery of local governments. The benefits of a strong website
    for local governments are numerous and encompassing various aspects of public
    service. Therefore, a need for legislation has never been so important than in modern
    times of globalization and technological advancement. The writer believes that the
    improvement of E-government, specifically a website, is vital for the improvement of
    not only the local areas of the country but it will in effect, help in the development of
    the country.
    Possible Sources:
    National IT Industry Promotion Agency (2012). Electronic Government Development &
    Strategy.
    Lallana E., Pascual P & Soriano E. (2002). E-governemnt in the Philippines: Benchmarking against global best practices. Digital Philippines
    Iglesias G (2010) E-government Initiativesof Four Philippine Cities. Philippine Institute
    for Development Studies.
    Rivera T. (2010). E-Government Implementation in the Philippines based on the 10-Point
    Agenda of President G M Arroyo
    Siar S. (2005). E-governance at the Local GovernmentLevel in the Philippines: An
    Assessment of City Government Websites. Philippine Journal of Development. Volume
    32 No. 2

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