TP 12295 e

TP 12295 E
Flight
Attendant
Manual
Standard
TP 12295 E
Flight Attendant Manual Standard
OWNER'S NAME:
ADDRESS:
TELEPHONE NUMBER:
TP 12295E
FLIGHT ATTENDANT MANUAL STANDARD

TP 12295 E
CONTENTS
RECORD OF REVISIONS ...........................................................................................
LIST OF EFFECTIVE PAGES .....................................................................................
INTRODUCTION ..........................................................................................................
iii
v
vii
PART A
Section 1 - Safety Procedures ..................................................................................... 1 - 1
Section 2 - Emergency Procedures.............................................................................. 2 - 1
Section 3 - Aircraft Specific .......................................................................................... 3 - 1
Section 4 - Security Procedures ................................................................................... 4 - 1
Section 5 - Safety and Emergency Equipment ............................................................. 5 - 1
Section 6 - First Aid ...................................................................................................... 6 - 1
PART B
Company / Departmental Organization ........................................................................ B - 3
Section 1 - Safety Procedures ..................................................................................... B - 3
Section 2 - Emergency Procedures.............................................................................. B - 4
Section 3 - Aircraft Specific .......................................................................................... B - 4
Revision:
Two
April
1,
1996
i
TP 12295E
Intentionally Left Blank
Revision:
Two
April
1,
1996
ii

12295E
RECORD OF REVISIONS
TP
Issued To:
Instructions:
Follow instructions on cover sheet with issued revision.
Enter REVISION DATE as displayed on bottom of revised page(s).
Enter your INITIALS following insertion and review.
Questions or comments should be brought to the attention of your Regional Cabin Safety
Inspector.
Revision
Revision Date
Initials
TC
ORIGINAL ISSUE
01
June 1, 1995
TC
02
April 1, 1996
TC
03
January 31, 2000
TC
04
05
06
07
08
09
10
11
12
13
14
15
Revision:
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April
1,
1996
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12295E
TP
Revision:
Two
April
1,
1996
iv

LIST OF EFFECTIVE PAGES
TP 12295E

INTRODUCTION
i
ii
iii
iv
v
vi
vii
viii
SECTION 3 - PART A - Aircraft Specific

April 1, 1996
April 1, 1996
April 1, 1996
April 1, 1996
January 31, 2000
January 31, 2000
April 1, 1996
April 1, 1996
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SECTION 4 - PART A - Security Procedures

Page 4-1
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SECTION 1 - PART A - Safety Procedures

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Revision:
Three
April 1, 1996
April 1, 1996
April 1, 1996
April 1, 1996
SECTION 5 - PART A - Emergency Equipment

Page 5-1
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Page 5-3
Page 5-4
April 1, 1996
April 1, 1996
April 1, 1996
April 1, 1996
SECTION 6 - PART A - First Aid
SECTION 2 - PART A - Emergency Procedures

Page 2-1
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Page 2-3
Page 2-4
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Page 2-6
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April 1, 1996
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April 1, 1996
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January 31, 2000

January 31, 2000
January 31, 2000
January 31, 2000
Flight Attendant Manual Standard - PART B

B-1
B-2
B-3
B-4
B-5
B-6
January
April 1, 1996
April 1, 1996
April 1, 1996
April 1, 1996
April 1, 1996
April 1, 1996
31,
2000
v

TP 12295E
Revision:
Three
January
vi
31,
2000
TP 12295E
INTRODUCTION
The Flight Attendant Manual Standard itemizes the minimum standards for content which an air operator
must include in the publication of a flight attendant manual. When developing a flight attendant manual
for regulatory approval, the air operator must extract the components from the standard which are
applicable to their operation.
APPLICATION
The Flight Attendant Manual Standard is divided into two parts:
PART A
This part establishes the safety and emergency procedures information which must be contained in the
flight attendant manual; issued to each flight attendant; readily available for reference during flight; and is
approved by Transport Canada.
PART B
This part establishes additional information which is not required to be readily available for reference
during flight. It must be issued to each flight attendant; does not require approval; and is audited by
Transport Canada.
Notwithstanding the above an air operator may choose to issue both parts in one publication.
Each part shall be kept up-to-date by the flight attendant and contain at least the following:
(1)
(2)
(3)
(4)
(5)
(6)
(7)
a table of contents
a list of effective pages
amending procedures
amendment control page
preamble
the date of the last amendment to each page specified on that page.
a reference to each applicable regulatory requirement
Note: Optional items, guidance information, recommended practices, explanations and other information
items will be italicized and where practicable, shown in an enclosed box. These items do not form part
of the standard, but provide additional information for the assistance of users of this standard.
Information published in an air operators Flight Attendant Manual may be organized in a different order
than that presented in this Standard, however, the air operator must provide a detailed index/cross
reference.
Revision:
Two
April
vii
1,
1996
TP 12295E
Revision:
Two
April
viii
1,
1996
PART A - SECTION ONE

SAFETY PROCEDURES
TP 12295 E
Revision: Two - April 1, 1996
TP 12295 E

Section 1 SAFETY PROCEDURES
TP 12295 E
PART A
Section 1
SAFETY PROCEDURES
Due to the number of topics under the general heading "Safety Procedures", a
CHRONOLOGICAL and ALPHABETICAL index has been included in this section.
CHRONOLOGICAL INDEX
Transport Canada ........................................................................................................................................ 5
Crew Member Responsibility........................................................................................................................ 5
Flight Attendant Responsibility ................................................................................................................... 5
Flight Attendant Manual ............................................................................................................................. 5
Flight Attendant Consumption of Alcohol/Medication/Drugs ........................................................................ 5
Flight Deck ................................................................................................................................................... 5
Admittance to the Flight Deck ...................................................................................................................... 5
Sterile Flight Deck ...................................................................................................................................... 5
Flight Deck Service ...................................................................................................................................... 5
Security Pass ............................................................................................................................................... 6
Crew Complement ....................................................................................................................................... 6
Crew Pre-Flight Safety Briefings .................................................................................................................. 6
Pre-Flight Serviceability Checks of Safety and Emergency Equipment ..................................................... 6
Special Needs Passengers .......................................................................................................................... 6
Passenger Safety Announcements .............................................................................................................. 7
Carriage of Guide and Service Animal(s) ..................................................................................................... 7
Carriage of Animals in the Cabin................................................................................................................ 7
Child Restraint Systems ............................................................................................................................. 8
Infant Seating ............................................................................................................................................... 8
Exit Row Seating .......................................................................................................................................... 8
Prisoners/Escorts ......................................................................................................................................... 8
Cabin Supervision ........................................................................................................................................ 8
Carriage of Weapons ................................................................................................................................. 8
Passenger Head Count/Weight and Balance............................................................................................. 8
Door Procedures/Signals (Normal Operation) ........................................................................................... 8
Inoperative Doors ....................................................................................................................................... 8
Ground Service ............................................................................................................................................ 8
Duties Prior to/During Pushback/Taxi/Preparation for Take-off ................................................................. 9
Pre-Take-off/Pre-Landing Checks ............................................................................................................. 9
Passenger Medical Oxygen ....................................................................................................................... 9
Seat Belts/No Smoking Signs ...................................................................................................................... 9
Seat Belts ................................................................................................................................................... 9
Smoking ........................................................................................................................................................ 9
Use of Portable Electronic Devices ............................................................................................................ 9
Turbulence ................................................................................................................................................. 10
Cabin/Galley Secure - Prior to Take-off/Landing ........................................................................................ 10

Page 1-1

TP 12295 E
PART A
Signals - Take-off/Landing Imminent ......................................................................................................... 9

Silent Review ............................................................................................................................................ 10
Flight Attendant Seats/Stations ................................................................................................................ 10
Unserviceable Flight Attendant Seat ........................................................................................................ 10
Cabin Baggage ........................................................................................................................................... 10
Cargo in Passenger Seats/Cabin ............................................................................................................... 10
Galley/Service Equipment .......................................................................................................................... 10
Duties After Landing - Taxi-in ..................................................................................................................... 11
Fuelling with Passengers on Board ............................................................................................................. 11
Cabin Checks/Lavatory Checks - During Flight .......................................................................................... 11
Liquor Laws ................................................................................................................................................ 11
Unruly, Unmanageable and Impaired Passengers .................................................................................... 11
Transportation of Dangerous Goods in Cabin ............................................................................................ 11
Flight Attendant Safety Responsibilities/Duties .......................................................................................... 11
Incident Reporting ...................................................................................................................................... 11
Aircraft Surface Contamination Procedures ............................................................................................... 12
Apron Safety Procedures ........................................................................................................................... 12
Workplace Hazardous Materials Information System ................................................................................ 12
Announcements - General ......................................................................................................................... 12
Rejected (Aborted) Take-off ....................................................................................................................... 12
Missed Approach........................................................................................................................................ 12

Page 1-2

TP 12295 E
PART A
ALPHABETICAL INDEX
Admittance to the Flight Deck .................................................................................................................... 5
Aircraft Surface Contamination Procedures ............................................................................................... 12
Announcements - General ......................................................................................................................... 12
Apron Safety Procedures ........................................................................................................................... 12
Cabin Supervision ...................................................................................................................................... 8
Cabin Checks/Lavatory Checks - During Flight ......................................................................................... 11
Cabin Baggage ........................................................................................................................................... 10
Cabin/Galley Secure - Prior to Take-off/Landing ..................................................................................... 10
Cargo in Passenger Seats/Cabin ............................................................................................................... 10
Carriage of Animals in the Cabin.................................................................................................................. 7
Carriage of Guide and Service Animal(s) ................................................................................................... 7
Carriage of Weapons ................................................................................................................................. 8
Child Restraint Systems ............................................................................................................................. 8
Crew Pre-Flight Safety Briefings ................................................................................................................ 6
Crew Member Responsibility...................................................................................................................... 5
Crew Complement ..................................................................................................................................... 6
Door Procedures/Signals (Normal Operation) ........................................................................................... 8
Duties After Landing - Taxi-in ..................................................................................................................... 11
Duties Prior to/During Pushback/Taxi/Preparation for Take-off ................................................................. 9
Exit Row Seating ........................................................................................................................................
Flight Deck ................................................................................................................................................. 5

Flight Attendant Consumption of Alcohol/Medication/Drugs ...................................................................... 5
Flight Attendant Manual ............................................................................................................................. 5
Flight Attendant Responsibility ................................................................................................................... 5
Flight Deck Service .................................................................................................................................... 5
Flight Attendant Safety Responsibilities/Duties .......................................................................................... 11
Flight Attendant Seats/Stations ................................................................................................................ 10
Fuelling with Passengers on Board ............................................................................................................ 11
Galley/Service Equipment .......................................................................................................................... 10
Ground Service .......................................................................................................................................... 8
Incident Reporting ...................................................................................................................................... 11
Infant Seating ............................................................................................................................................. 8
Inoperative Doors ....................................................................................................................................... 8
Liquor Laws ................................................................................................................................................ 11
Missed Approach........................................................................................................................................ 12

Page 1-3

TP 12295 E
PART A
Passenger Medical Oxygen .......................................................................................................................

Passenger Head Count/Weight and Balance.............................................................................................
Passenger Safety Announcements ............................................................................................................
Pre-Flight Serviceability Checks of Safety and Emergency Equipment .....................................................
Pre-Take-off/Pre-Landing Checks .............................................................................................................
Prisoners/Escorts .......................................................................................................................................
9
8
7
6
9
8
Rejected (Aborted) Take-off ....................................................................................................................... 12

Seat Belts/No Smoking Signs .................................................................................................................... 9
Seat Belts ................................................................................................................................................... 9
Security Pass ............................................................................................................................................. 6
Signals - Take-off/Landing Imminent ......................................................................................................... 9
Silent Review ............................................................................................................................................ 10
Smoking ..................................................................................................................................................... 9
Special Needs Passengers ........................................................................................................................ 6
Sterile Flight Deck ...................................................................................................................................... 5
Transport Canada ...................................................................................................................................... 5
Transportation of Dangerous Goods in Cabin ............................................................................................ 11
Turbulence ................................................................................................................................................. 10
Unruly, Unmanageable and Impaired Passengers .................................................................................... 11
Unserviceable Flight Attendant Seat ........................................................................................................ 10
Use of Portable Electronic Devices ............................................................................................................ 9
Workplace Hazardous Materials Information System ................................................................................ 12

Page 1-4

TP 12295 E
PART A
1A.0
Transport Canada
Roles/functions of Inspectors
Inspector identification
Air operator procedures - carriage of Inspectors
Authority of Inspectors
1A.1
Crew Member Responsibility - to follow and enforce company policies/procedures and

regulatory requirements.
1A.2
Flight Attendant Responsibility - to communicate any on board safety concerns they may have
or that may be communicated to them by a passenger to the Captain.
1A.3
Flight Attendant Manual

Revision procedures
Air operator procedures re: accessibility
Responsibility to update personal copy(s) of manual(s)
1A.4
Flight Attendant Consumption of Alcohol/Medication/Drugs - air operator policy
1A.5
Flight Deck
Authority of the pilot in command
Chain of command while on duty
Safe communication practices with the flight deck
1A.6
Admittance to the Flight Deck

Pilot in command's authority for admittance to the flight deck
Policies and procedures regarding admittance to flight deck and occupancy of flight deck
seats
1A.7
Sterile Flight Deck

Definition
Phases of flight
Emergency communication during these periods
1A.8
Flight Deck Service

Safety guidelines
Procedures re: crew meals

Page 1-5

1A.9
TP 12295 E
PART A
Security Pass
Transport Canada issued security pass - policies/procedures regarding use/wearing of
the card
Procedures - lost security pass
1A.10 Crew Complement

Minimum cabin crew - each aircraft type
Crew position assignment priorities, each aircraft type
Operations Specification - "Exceptional Circumstances"
1A.11 Crew Pre-Flight Safety Briefings
Procedures re:
- when and by whom to be conducted
- content and format
1A.12 Pre-Flight Serviceability Checks of Safety and Emergency Equipment
When checks are completed
- change of crew
- change of aircraft
- continuous duty periods with crew rest between operations
How/who to perform checks
- associated paperwork/checklists
What to do if equipment is:
- unserviceable
- missing
- replaced
1A.13 Special Needs Passengers
Definition and description of passengers deemed "Special Needs Passengers"
Restrictions in numbers to be carried - each aircraft type
Seating restrictions
Procedures re: special briefing prior to departure to meet the particular requirements of
each individual special needs passenger - include content and methodology
Seat back recline procedures
Carriage of: stretcher(s), incubator(s) - procedures

Page 1-6

TP 12295 E
PART A
1A.14 Passenger Safety Announcements

Pre-flight passenger safety announcement and demonstration
- identify the requirement for, prior to departure
- identify the content of, including but not limited to:
carry-on baggage regulations
use of seatbelts; fastening, releasing, tightening
seatbacks and tray table positioning
location of emergency exits and exit locator signs
seatbelt and no smoking signs
oxygen mask locations, donning and operation
life preserver location, removal from stowage, donning and operation
location, operation, instructions for other floatation equipment
emergency lighting/floor proximity lighting system
passengers advised that they may draw any concerns to the attention of a
cabin crew member
passenger operated electronic devices
safety features card
Identify the content of the after-take-off briefing including but not limited to:
- smoking regulations
- recommended use of seatbelt in-flight
Identify the requirement for and the content of briefings regarding turbulence
- directing use of seatbelts
- stowing carry-on baggage
Identify the content of the pre-landing briefing including but not limited to:
- carry-on baggage stowage
- fastening of seatbelts
- seatbacks and tray table positioning
- location of exits on flights scheduled four hours or more
Identify the content of the after-landing briefing including but not limited to:
- remaining seated with seatbelts fastened
- carry-on baggage requirements
- smoking restrictions
- safe movement away from aircraft
1A.15 Carriage of Guide and Service Animal(s)
Procedures
1A.16 Carriage of Animals in the Cabin
Procedures

Page 1-7

TP 12295 E
PART A
1A.17 Child Restraint Systems

Terms of acceptance
Maximum weight, height of occupants
Procedures for the carriage of the seat
Labelling requirements
Seating locations - restrictions
Special briefing requirement
1A.18 Infant Seating
Restrictions
1A.19 Exit Row Seating
Restrictions
1A.20 Prisoners/Escorts
Transportation procedures
1A.21 Cabin Supervision
Definition
Procedures - station stops; during boarding; and deplaning of passengers
1A.22 Carriage of Weapons
Procedures
1A.23 Passenger Head Count/Weight and Balance
Procedures
1A.24 Door Procedures/Signals (Normal Operation)
Closing of doors
Arming of doors
Disarming of doors
Opening of doors
1A.25 Inoperative Doors
MEL relief given to carriers when a door/slide is inoperative, including but not limited to:
- number of doors/slides that may be inoperative for each aircraft type
- passenger load and seating restrictions for each aircraft type
- flight attendant duties and manning of stations for take-off and landing when this
condition occurs
- signage, placarding, and announcement to passengers regarding inoperative
door/slide
1A.26 Ground Service
Regulatory requirements
Procedures

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TP 12295 E
PART A
1A.27 Duties Prior to/During Pushback/Taxi/Preparation for Take-off

Regulatory requirements and procedures
Safety duties only
1A.28 Pre-Take-off/Pre-Landing Checks - Cabin/Galley Secure
Procedures: passenger; cabin; galley; lavatory
Air operator's procedures to ensure that cabin/galley duties are complete and flight
attendants seated and secured prior to commencement of the take-off roll and prior to
landing.
1A.29 Passenger Medical Oxygen
Procedures re: acceptance of passengers and equipment
Stowage/securing means/devices for take-off, landing, and in-flight turbulence.
1A.30 Seat Belts/No Smoking Signs
Flight attendant(s) duties when a seat belt/no smoking sign is changed (ON/OFF)
1A.31 Seat Belts
Requirement for seat belts
Passenger requirement for use
Crew requirement for use
Seat belt extensions
1A.32 Smoking
Non Smokers Health Act
Regulatory requirements including enforcement
Air operator procedures
1A.33 Use of Portable Electronic Devices
Procedures re:
- items permitted without restriction
- items permitted during cruise
- items prohibited
Procedures when interference to aircraft systems is experienced
Use of devices on open ramps and during boarding/deplaning

Page 1-9

TP 12295 E
PART A
1A.34 Turbulence
Definitions from A.I.P. Canada
Flight attendant duties/responsibilities-each category
Service
Communication between crew (flight deck, cabin, etc.)
In-charge flight attendant responsibilities
1A.35 Signals - Take-off/Landing Imminent - and associated procedures
1A.36 Silent Review
Description
Phases of flight when required
Content
1A.37 Flight Attendant Seats/Stations
When flight attendants must occupy seats
Requirement to occupy assigned station/seat
Persons authorized to occupy
Pre-flight serviceability checks
1A.38 Unserviceable Flight Attendant Seat (Aircraft MEL)
Conditions which constitute an unserviceable flight attendant seat
Procedures for unserviceable flight attendant seats
- alternate seating
- alternate procedures for communication, evacuation
- conditions for occupying alternate seat
1A.39 Cabin Baggage
Procedures for acceptance
Approved stowages
Restricted areas
Procedures for management of excess baggage
Crew carry-on baggage procedures
1A.40 Cargo in Passenger Seats/Cabin
Equipment used to meet compliance
Procedures for acceptance and securing
1A.41 Galley/Service Equipment
Safety procedures
Use of galley equipment/service during turbulence

Page 1-10

TP 12295 E
PART A
1A.42 Duties After Landing - Taxi-in

1A.43 Fuelling with Passengers on Board
Procedures and conditions
1A.44 Cabin Checks/Lavatory Checks - During Flight
1A.45 Liquor Laws
Regulations
Air operator responsibilities
Flight attendant responsibilities
Enforcement
1A.46 Unruly, Unmanageable and Impaired Passengers
Flight attendant procedures
- acceptance/refusal
1A.47 Transportation of Dangerous Goods in Cabin
Definition
- dangerous goods accepted
- dangerous goods forbidden
- dangerous goods excepted
9 classes of dangerous goods
Packaging labels - examples
List of dangerous goods excepted:
- on the aircraft
- on person
- carry-on baggage
- carry-on OR checked baggage
Dangerous goods spill/leak
- procedures
1A.48 Flight Attendant Safety Responsibilities/Duties - each position (station) - each aircraft type
1A.49 Incident Reporting
Procedures

Page 1-11

TP 12295 E
PART A
1A.50 Aircraft Surface Contamination Procedures

Description of surface contamination
Description of "Clean Aircraft Concept"
Flight attendant responsibilities
Crew communication
De-icing/anti-icing
Definition and application
Flight attendant responsibility to monitor wing surface conditions for contamination in
conditions of adverse weather.
Flight attendant responsibility to report to the pilot-in-command, any time prior to the takeoff roll, any concerns conveyed by a passenger relating to wing contamination.
1A.51 Apron Safety Procedures
1A.52 Workplace Hazardous Materials Information System
Definition of "WHMIS"
Access of Material Safety Data Sheets (MSDS)
1A.53 Announcements - General
Air operator language procedures
When announcements must be made
Demonstration positions in cabin - each aircraft
Content/methodology of demonstration
Flight attendant duties during taped announcements/demonstrations
1A.54 Rejected (Aborted) Take-off
Description
1A.55 Missed Approach
Description

Page 1-12
PART A - SECTION TWO

EMERGENCY PROCEDURES
TP 12295 E
TP 12295 E

Section 2 EMERGENCY PROCEDURES
TP 12295 E
PART A
Section 2
EMERGENCY PROCEDURES
Due to the number of topics under the general heading "Emergency Procedures", a
CHRONOLOGICAL and ALPHABETICAL index has been included in this section.
CHRONOLOGICAL INDEX
Rapid Decompression ................................................................................................................................ 3
Cabin Pressurization Problems .................................................................................................................. 3
Fire Prevention ........................................................................................................................................... 3
Fire Fighting ................................................................................................................................................ 3
Flashfire/Flashover ..................................................................................................................................... 3
Engine Fires/APU Fires/Torching ............................................................................................................... 3
Fuel Spills/Fires .......................................................................................................................................... 4
Gate/Apron Emergencies ........................................................................................................................... 4
PTV Mated to the Aircraft Emergencies ..................................................................................................... 4
Cabin Smoke/Smoke Removal .................................................................................................................. 4
Fuel Fumes in the Cabin ............................................................................................................................. 4
Fuel Dumping ............................................................................................................................................. 4
Incapacitated Flight Deck Crew Member .................................................................................................... 4
Incapacitated Flight Attendant .................................................................................................................... 4
Propeller Overspeed and Runaway ............................................................................................................ 4
Passenger Brace Positions for Impact ....................................................................................................... 4
Flight Attendant Brace Positions ................................................................................................................. 5
Brace Commands ....................................................................................................................................... 5
Emergency Evacuation Commands - General ........................................................................................... 5
Emergency Evacuation Commands - Applications ..................................................................................... 5
Notification of an Emergency ...................................................................................................................... 5
Brace Signals .............................................................................................................................................. 5
Evacuations vs. Rapid Deplanements ........................................................................................................ 6
Evacuations ................................................................................................................................................ 6
Evacuation Signals ..................................................................................................................................... 7
Prepared Emergency Landing/Ditching ...................................................................................................... 7
Exit Priorities - Land/Ditching ...................................................................................................................... 7
Post-Evacuation and Survival ..................................................................................................................... 7
Page 2-1

TP 12295 E
PART A
ALPHABETICAL INDEX
Brace Signals .............................................................................................................................................. 5
Brace Commands ....................................................................................................................................... 5
Cabin Smoke/Smoke Removal .................................................................................................................. 4
Cabin Pressurization Problems .................................................................................................................. 3
Emergency Evacuation Commands - General ........................................................................................... 5
Emergency Evacuation Commands - Applications ..................................................................................... 5
Engine Fires/APU Fires/Torching ............................................................................................................... 3
Evacuation Signals ..................................................................................................................................... 7
Evacuations ................................................................................................................................................ 6
Evacuations vs. Rapid Deplanements ........................................................................................................ 6
Exit Priorities - Land/Ditching ...................................................................................................................... 7
Fire Fighting ................................................................................................................................................
Fire Prevention ...........................................................................................................................................
Flashfire/Flashover .....................................................................................................................................
Flight Attendant Brace Positions .................................................................................................................
Fuel Fumes in the Cabin .............................................................................................................................
Fuel Dumping .............................................................................................................................................
Fuel Spills/Fires ..........................................................................................................................................
3
3
3
5
4
4
4
Gate/Apron Emergencies ...........................................................................................................................
Incapacitated Flight Deck Crew Member .................................................................................................... 4

Incapacitated Flight Attendant ................................................................................................................... 5
Notification of an Emergency ...................................................................................................................... 5
Passenger Brace Positions for Impact .......................................................................................................
Post-Evacuation and Survival .....................................................................................................................
Prepared Emergency Landing/Ditching ......................................................................................................
Propeller Overspeed and Runaway ............................................................................................................
PTV Mated to the Aircraft Emergencies .....................................................................................................
4
7
4
5
4
Rapid Decompression ................................................................................................................................ 3
Page 2-2

2A.0
Rapid Decompression
Causes
Physical signs
Physiological symptoms
Procedures during and following rapid decompression/emergency decent
2A.1
Cabin Pressurization Problems

Causes
Signs and symptoms
Procedures
2A.2
Fire Prevention
Enforcement of no-smoking policies
Monitoring of lavatory and cabin at specific intervals during flight
Responding to smoke detector activation
Investigation of unusual smoke/fumes/odours in the cabin
2A.3
Fire Fighting
Use of various extinguishers on specific classes of fires
Technique of searching for fires
Communication procedures
Primary responsibilities - fire fighting
Back-up responsibilities - fire fighting
Safe practices in fighting fires
Management of specific types of fires
- fire on a person
- oven/galley fire
- hidden fires/inaccessible fires
- cargo compartment fires
- electrical fire
- lavatory fire
- waste bin fire
- seat fire
- fire/smoke in flight deck
- overhead bin fire
- cabin baggage fire
Post fire procedures
2A.4
Flashfire/Flashover
Description
2A.5
Engine Fires/APU Fires/Torching

Description
Procedures
TP 12295 E
PART A
Page 2-3

2A.6
Fuel Spills/Fires
Description
Procedures
2A.7
Gate/Apron Emergencies
Description
Procedures
2A.8
PTV Mated to the Aircraft Emergencies

Procedures
2A.9
Cabin Smoke/Smoke Removal

Description
Procedures
TP 12295 E
PART A
2A.10 Fuel Fumes in the Cabin

Description
Procedures
2A.11 Fuel Dumping
Aircraft in fleet that are capable of fuel dumping
Description
Procedures
2A.12 Incapacitated Flight Deck Crew Member
Procedures
2A.13 Incapacitated Flight Attendant
Procedures
2A.14 Propeller Overspeed and Runaway
Description
Signs
Procedures
2A.15 Passenger Brace Positions for Impact Passenger Brace Positions for Impact
Forward facing passengers
Aft facing passengers
Side facing passengers
Passengers with arm held infants
Pregnant passengers
Page 2-4

TP 12295 E
PART A
2A.16 Flight Attendant Brace Positions

Forward facing seat
Aft facing seat
Passenger seat
Procedures regarding brace position for each take-off/landing
2A.17 Brace Commands
Unprepared emergency landing
Prepared emergency landing
2A.18 Emergency Evacuation Commands
General
- Purpose
- Technique
- Correct use
- PACING
2A.19 Emergency Evacuation Commands - Applications
General commands - land; inadvertent water contact; and ditching
Blocked/jammed exit commands
ABP commands
2A.20 Notification of an Emergency
Flight deck-to-cabin
- Communication
- Procedures
Cabin-to-flight deck
- Communication
- Procedures
- Critical phases of flight
Flight attendant-to-flight attendant
- Communication procedure
2A.21 Brace Signals
Descriptions
Primary signal
Alternate signal
Crew member responsibilities at the brace signal
Page 2-5

TP 12295 E
PART A
2A.22 Evacuations vs. Rapid Deplanements

Descriptions
Conditions under which evacuation would be necessary
Conditions under which deplanement would be necessary
2A.23 Evacuations
General
- Likelihood and recognition of unprepared emergencies - take-off/landing; need to be
alert
Possible evacuation scenarios
- land; at airport, away from airport
- Inadvertent water; at airport, away from airport
- tidal flats
- ditching
Initiation
- Flight deck crew
- Cabin crew
When/how evacuation is initiated
Crew responsibilities - each aircraft
- Equipment, stations, exits (Primary/Secondary) - land and water
2A.24 Evacuation Signals
Descriptions
Primary signal/variations
Alternate signal/variations
Crew member responsibilities at the evacuation signal
Evacuation cancellation
2A.25 Prepared Emergency Landing/Ditching
Procedures (Cabin Safety Technical Directive No. 201 SUPPORT MODULE PEmergency Preparation/Support Module-Ditching)
Note: The carrier must develop procedures in a format that crew members may use when
preparing for an emergency landing or ditching that will serve as a checklist. The selected format
must include responsibilities of each crew member for the purpose of cabin; passenger; galley;
and self-preparation. All passenger advisory announcements must be included.
2A.26 Exit Priorities - Land/Ditching
Page 2-6

TP 12295 E
PART A
2A.27 Post-Evacuation and Survival

Responsibilities of crew members (e.g. grouping passengers, first aid, etc.)
Survival priorities (e.g. shelter, first aid, water, food, etc.)
Hazards inherent in different environments as applicable to the air carrier's operation (e.g.
sea, desert, jungle, wilderness, and arctic)
Identify on board equipment and supplies that can enhance survival.
Survival equipment
Signalling and recovery techniques
Note: Most accidents occur during take-off and landing, therefore, in keeping with the principles
of risk management, an air operator must tailor their post-evacuation and survival techniques to
the environment in with their stations are located. For example, an air operator that operates in
and out of an arctic station would address post evacuation procedures relative to arctic conditions.
However, an air operator that overflies an arctic station does not require arctic survival.
Page 2-7

TP 12295 E
PART A
Page 2-8
FLIGHT ATTENDANT MANUAL
PART A - SECTION THREE

AIRCRAFT SPECIFIC
TP 12295 E

Section 3 AIRCRAFT SERVICE
TP 12295 E
PART A

Section 3 AIRCRAFT SPECIFIC
TP 12295 E
PART A
Section 3
AIRCRAFT SPECIFIC
DOORS AND EMERGENCY EXITS .......................................................................................................... 3
Normal Operation (Internal) ....................................................................................................................... 3
Arming/Disarming Procedures ................................................................................................................... 3
Emergency Operation (Internal) ................................................................................................................. 3
Airstairs/Ventral Stairs ................................................................................................................................ 3
Flight Deck Escape Routes ........................................................................................................................ 3
COMMUNICATIONS SYSTEMS................................................................................................................
Public Address System and Interphone System ........................................................................................
3
4
ELECTRICAL SYSTEMS ........................................................................................................................... 4

Galley Power Shut Off ................................................................................................................................ 4
Galley Appliance Overheat/Malfunctions .................................................................................................... 4
Circuit Breakers .......................................................................................................................................... 4
Emergency Lighting .................................................................................................................................... 4
Oxygen Systems ........................................................................................................................................ 4
MISCELLANEOUS .....................................................................................................................................
Flight Attendant Seats/Stations ..................................................................................................................
Flight Crew Seats Two Person Flight Deck ................................................................................................
Passenger Seat Unserviceable Procedures ...............................................................................................
Stowage Area Unserviceablility Procedures ...............................................................................................
Water Supply, Sinks, Drains (Galleys/Lavatories) ......................................................................................
Lifts/Elevators .............................................................................................................................................
Curtains and Partitions ...............................................................................................................................
Lavatories ...................................................................................................................................................
Emergency Equipment Locations Diagram ................................................................................................
Fuelling - Emergency Exits .........................................................................................................................
Flight Attendant Seating Priority .................................................................................................................
Exit Row Seating Requirements .................................................................................................................
4
4
4
4
5
5
5
5
5
5
5
5
5
UNIQUE FEATURES .................................................................................................................................. 5
Page 3-1

TP 12295 E
PART A
Page 3-2

3A.1
TP 12295 E
PART A
DOORS AND EMERGENCY EXITS
3A.1.1 Identify and describe the location, features and operation of each of the exits on the
aircraft in both normal and emergency mode.
3A.1.2 Normal Operation (Internal)
Who opens/closes specific doors
Signals/conditions to open/close
Precautions and exit assessment
Opening/closing procedures
Crew communications
3A.1.3 Arming/Disarming Procedures
Who arms/disarms specific doors
When to arm/disarm
Arm/disarm checks
Precautions
Abnormalities/corrective actions
Crew communications
3A.1.4 Emergency Operation (Internal)
Signals to open
Exit assessment/conditions/attitude of aircraft
Opening/alternate opening procedures
Precautions
Slide/raft (ramp) deployment, inflation & use
Slide/raft (ramp) failure
Escape tape, ropes location and use
Crew communications
3A.1.5 Airstairs/Ventral Stairs
Controls
Operations (Normal & Emergency)
Operational precautions
Crew communications
3A.1.6 Flight Deck Escape Routes
Location(s), operation(s) and method(s) of egress
Conditions for use
3A.2
COMMUNICATIONS SYSTEMS
3A.2.1 Public Address System and Interphone System

Emergency operation procedures
Note: Where applicable, identify procedures to follow when equipment is unserviceable, i.e.:
M.E.L. relief/alternatives, and procedures to follow if systems become unserviceable while
airborne.
Page 3-5

3A.3
TP 12295 E
PART A
ELECTRICAL SYSTEMS
3A.3.1 Galley Power Shut Off

Location(s) and procedures
3A.3.2 Galley Appliance Overheat/Malfunctions
3A.3.3 Circuit Breakers
Location(s)
Purpose
Description
Reset procedures
3A.3.4 Emergency Lighting
Location(s)/operation of controls for activation
Location(s)/operation - portable lighting units
3A.3.5 Oxygen Systems
Location(s)/operation/manual release-cabin; galleys; lavatories
Location(s)/operation - flight deck oxygen masks
3A.4
MISCELLANEOUS
3A.4.1 Flight Attendant Seats/Stations

Locations and cabin positions, in all configurations for pre-flight passenger safety
demonstrations and emergency landing briefings
3A.4.2 Flight Crew Seats Two Person Flight Deck
Description of seats, controls and restraint system
3A.4.3 Passenger Seat Unserviceable Procedures
3A.4.4 Stowage Area Unserviceablility Procedures
3A.4.5 Water Supply, Sinks, Drains (Galleys/Lavatories)
Location and description/operation of shut-off valves
Precautions for using sinks to avoid scalding ground personnel
3A.4.6 Lifts/Elevators
Abnormal and emergency operation
Control override procedures
Escape procedures
3A.4.7 Curtains and Partitions
Procedures for take-off and landing
Page 3-5

TP 12295 E
PART A
3A.4.8 Lavatories
Door locking mechanisms (External)
Emergency entry procedures
Positioning/locking of lavatory door for take-off and landing
Electrical outlets
Location/operation - Water Heater Units
Location/operation - "Waste Receptacle" Fire Extinguisher
Location/operation - Smoke Detector Units
3A.4.9
Emergency Equipment Locations Diagram
3A.4.10
Fuelling - Emergency Exits
3A.4.11
Flight Attendant Seating Priority
3A.4.12
Exit Row Seating Requirements
3A.5
UNIQUE FEATURES
3A.5.1 Identify any features, procedures and/or equipment unique or different within the
aircraft type in the air carrier's fleet.
Describe each of the differences, their impact on the carrier's standard operating
procedures and the importance to flight safety of crew members being familiar with
them.
Describe the impact of these differences on crew communication and crew
coordination procedures and ways to ensure crew members are familiar with these
differences prior to the flight, i.e.: crew briefing, familiarization walk-throughs.
Definition and description and operational procedures of:
- Blow-out panels
- Flight deck door
- Smoke barrier
Page 3-5

TP 12295 E
PART A
Page 3-6

TP 12295 E
Section 4 Security Procedures
PART A
PART A - SECTION FOUR

SECURITY PROCEDURES

TP 12295 E
PART A

TP 12295 E
PART A
Section 4
SECURITY PROCEDURES
Please contact the Director, Aviation Security Operations, Transport Canada for
information on aviation security requirements for crew members.
SRAS-SCNS@tc.gc.ca
Page 4-1
Page 4-2
Page 4-3
Page 4-4

TP 12295 E
PART A - SECTION FIVE

SAFETY AND EMERGENCY EQUIPMENT

TP 12295 E
TP 12295 E
Section 5 SAFETY AND EMERGENCY EQUIPMENT
PART A
Section 5
SAFETY AND EMERGENCY EQUIPMENT
MINIMUM CONTENT - SAFETY AND EMERGENCY EQUIPMENT ........................................................ 3
Minimum Equipment List ............................................................................................................................ 3
Log Book/Entries ........................................................................................................................................ 3
Specific Equipment .................................................................................................................................... 3
Location of Equipment ................................................................................................................................ 3
Page 5-1

TP 12295 E
PART A
Page 5-2

TP 12295 E
PART A
MINIMUM CONTENT - SAFETY AND EMERGENCY EQUIPMENT

5A.0
Minimum Equipment List

General function
Who uses it
Location
5A.1
Log Book/Entries
When used
Who makes entries
What should be entered
What to do when entries have been made
5A.2
Specific Equipment
For each piece of safety and emergency equipment carried, identify the following:
Correct name/terminology
Purpose
Components
Operations procedures (Primary/Alternate) (include removal from stowage)
Limitations (duration/range/temperature/minimum psi's etc.)
Operational precautions
Procedures after use
Pre-flight serviceability checks
5A.3
Location of Equipment - each aircraft

Page 5-3

TP 12295 E
PART A
Page 5-4

TP 12295 E
PART A - SECTION SIX

FIRST AID

TP 12295 E

Section 6 FIRST AID
TP 12295 E
PART A
Section 6
FIRST AID
Medical Emergencies ................................................................................................................................... 3
Signs, Symptoms and Management of .......................................................................................................
In-flight medical emergency management ....................................................................................
Shock, unconsciousness and fainting ...........................................................................................
Artificial respiration - adult, child and infant ...................................................................................
Choking - adult, child and infant ....................................................................................................
Cardiovascular emergencies .........................................................................................................
Wounds and bleeding ....................................................................................................................
Fractures, dislocations, and sprains ..............................................................................................
Head/spinal injuries .......................................................................................................................
Burns .............................................................................................................................................
Asthma, allergies and poisons .......................................................................................................
Medical conditions .........................................................................................................................
Altitude related conditions ..............................................................................................................
3
3
3
3
3
3
3
3
3
3
3
3
3
Time of Useful Consciousness ...................................................................................................................

Flight Attendant Safety ................................................................................................................................
Flight Attendant Responsibilities .................................................................................................................
Personal Protection ....................................................................................................................................
Carriage of Passengers with Contagious Diseases ...................................................................................
Suspected Death ........................................................................................................................................
Other First Aid Equipment ..........................................................................................................................
Aircraft First Aid Kit(s) and Emergency Medical Kits ..................................................................................
Reporting Medical Incidents .......................................................................................................................
3
3
3
4
4
4
4
4
4
Revision: Three - January 31, 2000
Page 6-1

Section 6 FIRST AID
TP 12295 E
PART A
Page 6-2

Section 6 FIRST AID
TP 12295 E
PART A
The First Aid section shall include components 6A.0 to 6A.10 or the air operator may have these
components in a separate document, provided the document is:
Referenced in the Flight Attendant Manual,
Issued to each flight attendant,
Readily available for reference during flight, and
Approved by Transport Canada
6A.0
Medical Emergencies
Procedures regarding management of in-flight medical emergency (e.g. Emergency
Scene Management)
6A.1
Signs, Symptoms and Management of:

In-flight medical emergency scene management
Shock, unconsciousness and fainting
Artificial respiration - adult, child and infant
Choking - adult, child and infant
Cardiovascular emergencies
Wounds and bleeding
Fractures, dislocations and sprains
Head/spinal injuries
Burns
Asthma, allergies and poisons
Medical conditions
Altitude related conditions
6A.2
Time of Useful Consciousness

Description
Time frames
6A.3
Flight Attendant Safety

Flight attendants to be seated during critical phases of flight even when a medical
emergency may be in progress on board
6A.4
Flight Attendant Responsibilities

Specific air operator policies and procedures regarding such items as administration of
medication, use of equipment, calling for a physician, notification of the flight deck, etc.
Provide necessary information required to ensure that appropriate medical assistance is
available upon arrival
Page 6-3

Section 6 FIRST AID
TP 12295 E
PART A
6A.5
Personal Protection
Procedures regarding prevention of cabin crew injury (e.g. syringes, needles)
Hygienic protocol to ensure the safety of cabin crew (e.g. latex gloves, face masks)
6A.6
Carriage of Passengers with Contagious Diseases

Procedures
Equipment
Precautions
6A.7
Suspected Death
Procedures
6A.8
Other First Aid Equipment

Equipment
Use
Precautions
6A.9
Aircraft First Aid Kit(s) and Emergency Medical Kits

Contents
Use
6A.10 Reporting Medical Incidents

Procedures
Page 6-4
PART B
TP 12295 E
TP 12295 E
PART B
TP 12295 E
PART B
TABLE OF CONTENTS
COMPANY/DEPARTMENTAL ORGANIZATION ....................................................................................... 3
In-Flight Department ................................................................................................................................... 3
SECTION 1 - SAFETY PROCEDURES ...................................................................................................
Explanation of Regulatory Requirements ...................................................................................................
Blood Donation ...........................................................................................................................................
Scuba Diving ...............................................................................................................................................
Effects of Alcohol/Drugs .............................................................................................................................
Security Pass/Company I.D. .......................................................................................................................
Deportees ...................................................................................................................................................
Cabin Lighting .............................................................................................................................................
3
3
3
3
3
3
3
3
SECTION 2 - EMERGENCY PROCEDURES............................................................................................

Introduction.................................................................................................................................................
Leadership ..................................................................................................................................................
Pressurization .............................................................................................................................................
4
4
4
4
SECTION 3 - AIRCRAFT SPECIFIC ..........................................................................................................

Communications Systems ..........................................................................................................................
Public Address System ...............................................................................................................................
Interphone System: Locations ....................................................................................................................
Passenger Call System ..............................................................................................................................
Automated Announcement System ............................................................................................................
On Board Entertainment System ................................................................................................................
Electrical Systems ......................................................................................................................................
Lighting .......................................................................................................................................................
Ovens, Water Boilers, Coffee Makers and any other Galley Appliances ...................................................
Refrigeration Units ......................................................................................................................................
Electrical Control Panels .............................................................................................................................
Seatbelt and No Smoking Signs .................................................................................................................
Heating/Air Conditioning .............................................................................................................................
Miscellaneous .............................................................................................................................................
Cabin Configuration ....................................................................................................................................
Flight Attendant Seats/Stations ..................................................................................................................
Passenger Seats ........................................................................................................................................
Stowage Areas ...........................................................................................................................................
Water Supply, Sinks, Drains .......................................................................................................................
Lifts/Elevators .............................................................................................................................................
Curtains and Partitions ...............................................................................................................................
Lavatories ...................................................................................................................................................
4
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5
5
5
5
6
6
6
6
Page B-1
TP 12295 E
PART B
Page B-2

TP 12295 E
PART B
COMPANY/DEPARTMENTAL ORGANIZATION
In-Flight Department
An air operator shall include:
In-flight department name, i.e.: cabin services, in-flight services, on board services, etc.
An organizational chart showing the reporting structure of the in-flight department to the
entire organization, as well as the reporting structure within the in-flight department
A job description for each operational individual i.e.: chief flight attendant, in-charge flight
attendant, flight attendant
Flight attendant competency
SECTION 1 - SAFETY PROCEDURES
1B.0
Explanation of Regulatory Requirements

Canadian Aviation Regulations
Associated standards
1B.1
Blood Donation
Air operator policy
1B.2
Scuba Diving
Air operator policy
1B.3
Effects of Alcohol/Drugs on Crew Members While on Duty/at Altitude

Air operator policy (re: consumption prior to duty)
1B.4
Security Pass/Company I.D. and Air Operator Procedures re: use
1B.5
Deportees
1B.6
Cabin Lighting
Air operator procedures for various phases of flight during day and night operations
SECTION 2 - EMERGENCY PROCEDURES
2B.0
Introduction
Purpose of procedures
2B.1
Leadership
Description/importance
Passenger negative panic
Passenger positive panic
2B.2
Pressurization
Identify how cabin pressure is maintained
Identify how cabin pressure is monitored
Compartments of aircraft that are pressurized
Page B-6

TP 12295 E
PART B
SECTION 3 - AIRCRAFT SPECIFIC
3B.0
Communications Systems - Location(s); Pre-Flight Serviceability Checks; Operations; for

each of:
Public address system
Interphone system: locations
Passenger call system
Automated announcement system
On board entertainment system
3B.1
Electrical Systems - Location(s); Pre-Flight Serviceability Checks; Operations; for each of:
3B.1.1 Lighting
Cabin ceiling lighting
Cabin sidewall lighting
Entry lighting
Work station lighting
Galley lighting
Cockpit entry-way lighting
Lighting in miscellaneous stowage compartments
Threshold, cross-aisle lighting
Electrically operated coat racks/stowage units
3B.1.2 Ovens, Water Boilers, Coffee Makers and any other Galley Appliances
Locations, descriptions
Restraint systems
Operations
Procedures in case of overheat and/or malfunctions
3B.1.3 Refrigeration Units
Locations, descriptions, operations
Procedures relating to overhead/malfunctions
Restraint systems
3B.1.4 Electrical Control Panels
Locations
Descriptions
Operations
3B.1.5 Seatbelt and No Smoking Signs
Cabin indications of use/change
3B.1.6 Heating/Air Conditioning
Components
Controls
Operations
3B.2
Miscellaneous
3B.2.1 Cabin Configuration

Seating configuration/classes of service
Location of galleys
Location of exits
Page B-6

TP 12295 E
PART B
3B.2.2 Flight Attendant Seats/Stations
Locations
Description of seats and controls
Restraint system
Operation of seat
3B.2.3 Passenger Seats
Description of seats and controls
Restraint system
Special features - footrest, moveable armrests, stowages, etc.
Unserviceability procedures
3B.2.4 Stowage Areas
Location(s)
Controls/operation if applicable
Maximum loading
Restraint(s)
3B.2.5 Water Supply, Sinks, Drains
Location and capacity of potable water supply
Precautions
3B.2.6 Lifts/Elevators
Location
Controls
Maximum loading
Operation
3B.2.7 Curtains and Partitions
Locations
Use/restrictions
3B.2.8 Lavatories
Locations
Features
Page B-6

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Flight Attendant Manual Standard

FLIGHT ATTENDANT MANUAL STANDARD

FLIGHT ATTENDANT MANUAL STANDARD

Intentionally Left Blank

FLIGHT ATTENDANT MANUAL STANDARD

January 31, 2000

FLIGHT ATTENDANT MANUAL STANDARD

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FLIGHT ATTENDANT MANUAL STANDARD

LIST OF EFFECTIVE PAGES

SECTION 3 - PART A - Aircraft Specific

SECTION 4 - PART A - Security Procedures

SECTION 1 - PART A - Safety Procedures

SECTION 5 - PART A - Emergency Equipment

SECTION 6 - PART A - First Aid

SECTION 2 - PART A - Emergency Procedures

January 31, 2000

Flight Attendant Manual Standard - PART B

FLIGHT ATTENDANT MANUAL STANDARD

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FLIGHT ATTENDANT MANUAL STANDARD

FLIGHT ATTENDANT MANUAL STANDARD

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FLIGHT ATTENDANT MANUAL STANDARD

PART A - SECTION ONE

FLIGHT ATTENDANT MANUAL STANDARD

Intentionally Left Blank

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

Signals - Take-off/Landing Imminent ......................................................................................................... 9

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

Flight Deck ................................................................................................................................................. 5

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

Passenger Medical Oxygen .......................................................................................................................

Rejected (Aborted) Take-off ....................................................................................................................... 12

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

Crew Member Responsibility - to follow and enforce company policies/procedures and

Flight Attendant Manual

Flight Attendant Consumption of Alcohol/Medication/Drugs - air operator policy

Admittance to the Flight Deck

Sterile Flight Deck

Flight Deck Service

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

1A.10 Crew Complement

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

1A.14 Passenger Safety Announcements

Revision: Two - April 1, 1996

FLIGHT ATTENDANT MANUAL STANDARD

1A.17 Child Restraint Systems

Revision: Two - April 1, 1996