COMPANY PROFILE

HCL INFOSYSTEMS LTD.

HCL Infosystems is India’s premier information enabling company. Leveraging its

3 decades of expertise in total technology solutions, HCL Infosystems offers
value-added services in key areas such as system integration, networking
consultancy and a wide range of support services.

HCL Infosystems is among the leading players in all the segments comprising the
domestic IT products, solutions and related services, which include PCs, Servers,
Imaging, Voice & video solutions, Networking Products, TV and FM Broadcasting
solutions, Communication solutions, System Integration, ICT education &
training, Digital lifestyle Solutions and Peripherals.

HCL has a direct sales, channel sales and retail sales network pan India.
Continuously meeting the ever increasing customer expectations and
applications, its focus on integrated enterprise solutions has strengthened the
HCL Infosystems’ capabilities in supporting installation types ranging from single
to large, multi-location, multi-vendor & multi-platform spread across India. HCL
Infosystems, today has a direct support force of over 3000+ members, is
operational at 360+ locations across the country and is the largest such human
resource of its kind in the IT business in India. HCL Infosystems has pan India
presence across metros and non-metros.

HCL Infosystems' manufacturing facilities are ISO 9001 & ISO 14001 certified and
adhere to stringent quality standards and global processes. With the largest
installed PC base in the country, four indigenously developed and manufactured
PC brands - 'Infiniti', 'Busybee' 'Beanstalk' and ‘Ezeebee’ - and its robust
manufacturing facilities, HCL Infosystems aims to further leverage its dominance
in the PC market. It has been consistently rated as Top player in PC industry by
IDC.

The 'Infiniti' line of business computing products is incorporated with leading

edge products from world leaders such as Intel. Constant innovation to meet the
customized requirements of its customers has enabled HCL to create the trusted
ICT infrastructure platforms, powerful value adds like HCL Embedded Control &
Continuity (HCL EC2) technology and the future generation of digital lifestyle
enablers.
The Imaging, Voice & video solutions segment has strategic alliances with
industry leaders to provide services in various domains which include Audio
Video system integration solutions, broadcasting solutions, imaging products and
solutions. The company has strategic alliances with world leaders for voice and
video conferencing solutions, TV and FM Broadcasting solutions and for Imaging
products and solutions to provide documentation products like copiers, MFDs,
Duprinters, laser printers and large format printers.

The Channel Business of HCL Infosystems has an extensive network of over

3000+ resellers across 900 locations. It has actively promoted the penetration of
PCs in the home and the small office/home office (SOHO) segments.

HCL Infinet Ltd, 100% owned subsidiary of HCL Infosystems Ltd. is a class A ISP
focusing on providing the corporate networking services like Virtual Private
Network, Broadband Internet Access, Internet Telephony Hosting & Co-location
services, designing & deploying Disaster Recovery Solutions & Business
Continuity solution, Application Services, Managed Security Services & NOC
Services over its state-of-the-art IP / MPLS network and end-to-end contact
center solutions.

Key people

AJAI CHOWDHRY

Chairman & CEO

An engineer by training, Ajai Chowdhry is one of the six founder members of HCL
and took over the reins of HCL Infosystems, the flagship company of the group,
as President and CEO in 1994. He was appointed the Chairman of HCL
Infosystems in November 1999. In recognition of his contribution in championing
the cause of the domestic Indian IT industry, Ajai has been conferred the
DATAQUEST ‘IT Man of the Year 2007’ Award amongst other awards.
J V RAMAMURTHY

President and Chief Operating Officer

J V Ramamurthy is President and Chief Operating Officer, HCL Infosystems Ltd.

He brings 3 decades of diverse Industry experience and leadership to the
company. A technocrat and a man of broad vision, he has spearheaded
company’s entry into number of new verticals and partnerships.

SANDEEP KANWAR

CFO & EVP

Sandeep Kanwar joined HCL in 1988 and in a span of eight years progressed to
the position of Chief Financial Officer at the young age of 35. He is well
respected amongst colleagues & customers for his financial acumen and
management skills.

HARI BASKARAN

EVP

Hari, a BE graduate and alumni of IIM - Bangalore, has been instrumental in

building up the largest retail network for digital life style products in the country.
He heads the Distribution and Marketing Services and Retail business division for
HCL.
GEORGE PAUL

EVP

George Paul, a graduate in Electronics & Telecommunications joined HCL in

1983. He heads the Marketing Function along with HCL R&D.

RAJEEV ASIJA

EVP

Rajeev, an engineering graduate, joined HCL in 1983,. With two decades of

industry experience, he heads the Enterprise Solutions & services of HCL.

RAJENDER KUMAR

EVP

Rajender Kumar joined in 1976. With over three decades of industry experience
in procurement, manufacturing & channel development, he heads the Corporate
Initiatives including Quest for Excellence Program.

M CHANDRASEKARAN

Sr. VP

M Chandrasekaran joined HCL in 1984. With over two decades of industry

experience in sales, support and marketing, he heads the office automation
products business for HCL.
VIVEK PUNEKAR

VP HR

Vivek joined HCL in 1986. An engineer by profession with over two decades of
industry experience in various functions, he heads the HR function for the
company. Credited with innovative HR initiatives that has made HCL among the
best companies to work for.

Relationship Programme

HCL strongly believes in the power of relationships and partnership

No matter the size of your business, partnering with HCL Infosystems will help
you succeed. Leveraging over three decades of experience in total technology
solutions, it’s our commitment to help you be as successful as possible.

We provide you access to HCL’s innovative technologies, marketing strategies

and value added services. By working on every aspect of the ICT industry, we
have the experience to create world class products and services to help you give
the best to your customers.

Advantage HCL

• HCL's labs - Pioneers in design, development and building ICT products

• India's largest Hardware, System Integration, Networking Solutions &

Distribution Company

• 3 decades of expertise in technology solutions

• Partners with leading global players to provide the best of solutions to end
users

• The largest manufacturer of PCs and Laptops in India

• Largest direct sales, digital lifestyle product distribution and retail network

• Extensive service network that reach out to 4,000 towns

Benefits from a Proven Commitment from HCL Infosystems

At HCL Infosystems, partnerships are lifelong relationships that mutually benefit

each other. We can help to enhance your business and reap the rewards of our
mutual success.

We offer differentiated technology and dedicated service support infrastructure

as per the needs and requirements of your customers. We provide technology
specializations that map to areas of significant business growth for your business
and your customers.

Reliable IT Backbone

In a world where the right technology infrastructure is a prerequisite, we offer a

reliable IT backbone to our partners. HCL combines technical innovation with
built-in reliability to keep your business running. We provide a one stop shop for
meeting end-to-end IT requirements, thus offering a smooth ICT management.

Additionally, we offer industry leading technology, designed to deliver a price to

performance advantage to help you provide increased benefits to your
customers. Our high-quality products and services give you means to work in a
smarter way and be more productive and competitive.

Differentiated Product Access

At HCL we understand that different customers have different needs. We have

constantly innovated to offer a range of products to cater to different
requirements of the customers.

We have pioneered the home PC market of India - we designed India’s first

Multimedia-enabled Beanstalk Media Centre PC for home users; we have
developed Ezeebee and Busybee PCs and ME Laptops for personal productivity.
Whether gaming, enjoying music or movies or connecting to the Internet, these
systems offer ease of use that transcends to greater performance and more
satisfaction for the individual user be for work or home.
We bring this exciting range of Desktops and Laptops through our vast network
of neighborhood partner outlets for buying convenience of the customers.
Further these products are backed by HCL’s 24X7 Consumer Support Helpline.

Enterprises have unique needs for their computing platforms and HCL’s range of
business Desktops and Laptops come with unique features that enhance
productivity while reducing TCO. For our Enterprise & SMB customers who buy
directly from us, or through Enterprise Rate Contracts or through our vast
network of Strategic Business Partners we offer customized built to order range
of ME Business Laptops and Infiniti Desktops.

Leveraging on three decades of expertise in total technology solutions, HCL

business Desktops and Laptops offers increased security, ultra-efficient
manageability and maximum productivity for a smart business landscape.

HCL's manufacturing facilities are ISO 9001 - 2000 & ISO 14001 certified and
adhere to stringent quality standards and global processes. HCL Desktops and
Laptops are manufactured and marketed specially to withstand unique Indian
terrain and conditions. HCL commits to manufacture “Green” PCs and Laptops
that are RoHS compliant and adhere to stringent environment management
standards. As market leaders in ICT arena we offer our partners the best of
options.

Unparallel Support

When the situation calls for it, we can help you with our dedicated 24X7 HCL
Touch service network. You can benefit from services offered through our offices
in 170 cities, 505 points of presence, reaching 4,000 towns.

Pre- and post-sales support from HCL specialists makes identifying the best
solution for each sales opportunity even more predictable. This allows for our
shared quest for excellence and commitment to serve customers better.

Extensive Marketing Support

HCL has closely seen the IT industry rise from scratch, and has actively
participated in its progress. We have picked up valuable marketing lessons in
serving the IT needs of the Indian customers. You can combine your individual
strengths and reputation with the power of a global brand.

We can help you to focus on some of the most critical marketing needs facing
your business. Additionally, we can provide you a set of proven sales and
marketing tools designed to help you generate new leads, increased demands
for products and services and help you reach your business goals.

Structured for Ease and Value

Each element of HCL business partnership solutions are designed to reduce the
costs of deployment, support and management. So whether it’s for you or your
customers, we provide complete ICT solutions - all at a great value.

VISION AND MISSION

A global corporation
enriching lives and enabling
business transformation for
our customers, with
leadership in chosen
technologies and markets.
Be the first choice for
employees and partners,
with commitment to
sustainability.
We enable business transformation and enrichment
of lives by delivering sustainable world class
technology Products, Solutions & Services in our
chosen markets thereby creating superior
shareholder value.

We shall deliver defect free products,

services and solutions to meet the
requirements of our external and internal
customers the first time, every time.

Alliance & Partnership

To provide world-class solutions and services to all our customers, we have

formed Alliances and Partnerships with leading IT companies worldwide.

HCL Infosystems has alliances with global technology leaders like Intel, AMD,
Microsoft, IBM, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, NVIDIA, SAP,
Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, Computer Associates, RedHat,
Infocus, Duplo, Samsung and Novell.
These alliances on one hand give us access to best technology & products as
well enhancing our understanding of the latest in technology. On the other hand
they enhance our product portfolio, and enable us to be one stop shop for our
customers.

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HCL Advantage

HCL Infosystems (HCLI) draws it's strength from 30 years of experience in

handling the ever changing IT scenario , strong customer relationships, ability to
provide the cutting edge technology at best-value-for-money and on top of it, an
excellent service & support infrastructure. Today, HCL is country's premier
information enabling company. It offers one-stop-shop convenience to its diverse
customers having an equally diverse set of requirements.

Be it a large multi-location enterprise, or a small/medium enterprise, or a small

office or a home, HCLI has a product range, sales & support capability to service
the needs of the customer.

Last 30 years apart from knowledge & experience have also given us continuity
in relationship with the customers, thereby increasing the customer confidence
in us.Our strengths can be summarized as:

• Ability to understand customer's business and offer right technology.

• Long standing relationship with customers.

• Pan India support & service infrastructure.

• Best-vale-for-money offerings.

Technology Leadership

HCL Infosystems is known to be the harbinger of technology in the country. Right

from our inception we have attempted to pioneer the technology introductions in
the country either through our R&D or through partnerships with the world
technology leaders.

Using our own R&D we have:

• Created our own UNIX & RDBMS capability (in 80s).

• developed firewalls for enterprise & personal system security.

• launched our own range of enterprise storage products.

• launched our own range of networking products.

We strive to understand the technology from the view of supporting it post

installation as well. This is one of the key ingredients that go into our strategic
advantage.

HCL Infosystems has to its claim several technology pioneering initiatives. Some
of them are:

• Country's first DeskTop PC - BusyBee in 1985.

• Country's first branded home PC - Beanstalk in 1995.

• Country's first Pentium 4 based PC at sub 40k price point.

• Country's first Media Center PC.

Copyright 2009 HCL Infosystems Limited

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Philosophy of Quality

"We shall deliver defect-free products, services and solutions to meet the
requirements of our external and internal customers, the first time, every time."

To exist as a market leader in a globally competitive marketplace, organizations

need to adopt and implement a continuous improvement-based quality
policy.One of the key elements to HCL's success is its never-ending pursuit of
superior quality in all its endeavors.

HCL INFOSYSTEMS believes in the Total Quality Management philosophy as a

means for continuous improvement, total employee participation in quality
improvement and customer satisfaction. Its concept of quality addresses people,
processes and products.

Over the last 32 years, we have adapted to newer and better Quality standards
that helped us effectively tie Quality with Business Goals, leading to customer
and employee satisfaction.

QUALITY AT HCL INFOSYSTEMS LTD

The history of structured quality implementation in HCL Infosystems began in the

late 1980s with the focus on improving quality of its products by using basis QC
tools and Failure Reporting and Corrective Active Systems (FRACAS). We also
employed concurrent engineering practices including design reviews, and
rigorous reliability tests to uncover latent design defects.

In the early 90s, the focus was not merely on the quality of products but also the
process quality systems. Our manufacturing unit at NOIDA was certified initially
to ISO 9002:1994 by Bureau Veritas Certification in 1994 and later on to ISO
9001:1994 in 1997. As of now, all our manufacturing units are certified by
Bureau Veritas Certification as per ISO 9001:2000 and ISO 14001: 2004

In early 1995, a major quality initiative was launched across the company based
on Philip B. Crosby's methodology of QIPM (Quality Improvement Process
Management). This model was selected to because it considered the need and
commitment by an organization to improve but more importantly, the
individual's need towards better quality in his personal life.

Under our Quality Education System program, we train our employees on the
basic concepts and tools of quality. A number of improvement projects have
been undertaken by our employees, whereby process deficiencies and
bottlenecks are identified, and Corrective Action Projects (CAPs) are undertaken.
This reduces defect rates and improves cycle times in various processes,
including personal quality.

We have received MAIT's 'Level II recognition for Business Excellence' for our
initiatives in the Information Technology Industry, adding another commendation
to our fold. MAIT's Level II recognition is based on the 'European Foundation for
Quality Management' (EFQM), for gaining quality leadership and business
competitiveness.

Our certifications / awards in 2003 include ISO 9001-2000 by Bureau Veritas

Certification for our InfoStructure Services and award of First Prize by ELCINA
(Electronic Component Industries Association) for Quality, 2002-03. The ELCINA
award criteria considers two aspects. (1) Enablers (Leadership & Management
commitment, Resource Management, Product Realisation, Measurement Analysis
& Improvement) and Results (Product Quality, Customer / Stake holder
satisfaction , Business results).

The tryst for continuous quality improvement is never-ending in HCL

Infosystems. We always strive to maintain high quality standards, which help us
fulfill our mission to provide world-class information technology solutions and
services, to enable our customers to serve their customers better.

Manufacturing

HCL's computer hardware manufacturing plants include 4 facilities, 2 at

Puducherry, 1 at Chennai & 1 at Uttranchal.

The plant located in Puducherry are situated 165 kms south of Chennai on the
coast of the Bay of Bengal with proximity to Chennai Air/Sea port, special policies
for Industries of local Govt, , Inland Container Depots, attractive power and
labour rates - makes Puducherry an ideal place for business.

Started in 1996 - with only Unit 1 - it now has 4 Units with a built up area of
4,19,000 sq. ft The infrastructure is state of the art, one of the best & largest in
India.
All 3 factories are ISO 9001:2000 and ISO 14001, ISO 13485:2003, TS 16949-
2002 TUV-Accredited certified. PMO was also Awarded MAIT Level 2 - by
European Foundation for Quality Management in the year 2001. HCL was also
awarded ELCINA's (Electronic Component Industries Association) Quality Award
for the year 2002- 2003.