Parshant Project Report 2

Perception of Students After +2 To Opt for a course
INTRODUCTION
HCL is among the largest ICT companies in India with an India Facing focus and over three
decades of trusted relationship with customers. HCL stands for quality and innovation, a
specialist ICT technology player. A pioneer who has played a leading role in modelling the IT
industry of India as we see it today. A range of technology solutions, domain expertise and
products catering to business needs across the sectors of Telecom, BFSI, Power, e-Governance
Infrastructure, Health, Education, Media and Entertainment and Retail over the last 3 years.
HCL has executed many large rollout projects in India including the single largest rollout of ERP
licences in the enterprise segment, one of the largest VOIP networks for the defence sector and
the National Internet Backbone Services. The HCL’s “Best Assured” stamp of quality that
ensures that best is delivered to our customers. Sustainable Growth through and integrated
environmentally friendly program-HCL eco Safe. HCL is one of India’s largest distribution and
retail network, to market a range of IT and Digital Lifestyle products. A network that reaches
out to 93,000 retail outlets over 11,000 plus towns. An unmatched service and support
infrastructure that reaches out to all corners of India. World Class Support Services. Ranked no.
1 Company in IT services as per DQ CSA 2009. HCL is a leading global Technology and IT
Enterprise with annual revenues of US$ 5 billion. The HCL Enterprise comprises two companies
listed in India, HCL Technologies and HCL Info systems.
The 3 decade old enterprise, founded in 1976 by Shiv Nadar, is one of India's original IT garage
start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications
Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems
Integration and Distribution of Technology and Telecom products in India. The HCL team
comprises 62,000 professionals of diverse nationalities, operating across 26 countries including
500 points of presence in India. HCL has global partnerships with several leading Fortune 1000
firms, including several IT and Technology majors.
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HCL Global Presence
HCL
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 Value centric and not volume centric

 Believe in ‘Employee First’
 Believe in listening
 Believe in trust, transparency and flexibility
 Believe that my relationship would sustain purely based on the value I deliver to my
customers
 The hungriest team in the IT landscape today.
Shiv Nadar and HCL ……
 Founder of HCL is born in Tamil Nadu.

 Started HCL in 1976.
 An electrical engineer from Coimbatore
 Worked with Cooper Engineering as a systems analyst and as a senior management
trainee at DCM in 1968
 Started microcomputer with 5 other partners in 1975.
HISTORY OF HCL
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THE INITIAL YEARS 01:-
Developed the first indigenous micro-computer at the same time as Apple and 3 years before
IBM's PC –in 1978. This micro-computer virtually gave birth to the Indian computer industry.
HCL's in-depth knowledge of UNIX led to the development of a fine grained multi-processor
UNIX in 1988, three years ahead of Sun and HP.
THE GROWTH PHASE 02:-
Along with the swiftly growing software technology industry, HCL, which was hitherto known as
the pioneer in modern computing made the advent into software development.
HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the software
services arena.
THE WORLD PHASE 03:-
Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's largest BPO
operation, and manages the network for Asia's largest stock exchange network apart from
designing zero visibility landing systems to land the world's most popular airplane. And this it
does across 23 countries and across 360 service locations in India.
OVERVIEW
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HCL Technologies is a leading global IT services company, working with clients in the areas that
impact and redefine the core of their businesses. Since its inception into the global landscape
after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation
and value creation, and offers integrated portfolio of services including software-led IT
solutions, remote infrastructure management, engineering and R&D services and BPO. HCL
leverages its extensive global offshore infrastructure and network of offices in 26 countries to
provide holistic, multi-service delivery in key industry verticals including Financial Services,
Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its
philosophy of 'Employees First' which empowers our 70,218 transformers to create a real value
for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of
US$ 2.9 billion (Rs. 13,145 crores), as on 30th September 2010 (on LTM basis).
HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies
listed in India - HCL Technologies and HCL Info systems. Founded in 1976, HCL is one of India's
original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational
enterprise today. Its range of offerings includes product engineering, custom & package
applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution
of information and communications technology (ICT) products across a wide range of focused
industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities,
who operate from 29 countries including over 500 points of presence in India.
BRAND STORY
 The HCL Global branding initiatives was conceptualized in Jan 05.

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 Objective was to unify the global enterprise and connect with all
stakeholders.
ADVANTAGE HCL
TOUCHING LIVES 01:

From aeronautics to life sciences, HCL touches millions of people through technology across
the world every day.
FUTURE PROOFING THE WORLD 02:-
One of the pioneers in modern computing, our expertise spans globally and we make a
difference. Outcome-based pricing, multi-service delivery and the creation of new services like
Remote Infrastructure Management and Enterprise Transformation Services.
PIONEERING HERITEDGE 03:-
We are proud of our pioneering heritage in India and take forward the pioneering spirit to all
our ventures
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HCL DNA
The TIME magazine has referred to HCL as an "intellectual clean room where its employees
could imagine endless possibilities". The fact is, over the last thirty years that HCL has been
operational; the company has stood by its values and core philosophy.
Fuelled by the entrepreneurial zeal of its founders, HCL developed the first indigenous micro-
computer in 1978, at the same time as Apple. Since then, HCL has had a 3 decade rich history of
inventions and innovations. Entrepreneur is the term that best describes the HCL employees.
Ever since HCL entered into an alliance in 1970s, partnerships and HCL have been inseparable.
Bonds have been forged with partners to co - create value. Strong inorganic growth is a
testimony to the spirit of partnerships
This entrepreneurial and win-win relationship driven culture continues to guide HCL in all its
endeavours.
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PRODUCTS
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HCL provides a wide range of product and services for a diverse spectrum of customers. HCL’s
portfolio of products and services encompasses the following:
Enterprise Segment
System Integration:-
HCL’s SI practice drives the technology-enabled business transformation programs of its
clients, primarily public & private sector corporations in various sectors and central, state or
municipal government agencies and entities. We offer turnkey SI services that integrate best-in-
class products and solutions to meet the business needs of enterprise across diverse sectors
including: Telecom, e-Governance, BFSI & BFSI Co-Op, Power, Railways, Health, Security, Media
& Entertainment, Airports/Ports, Defence, Education, and Retail.
ICT Products:-
HCL’s offer an entire range of IT products which include PCs, Notebooks, Servers, Imaging,
Printing, Voice & video solutions, Networking Products, TV and FM Radio Broadcasting
solutions, Communication & Security solutions.
ICT and Networking, Infrastructure Consultancy and Facilities Management Service:-

We design, roll out and implement large & complex corporate IT infrastructures. We offer a
range of flexible services to Operate & Manage the complete ICT & Automation Infrastructure
of our clients leveraging our unmatched service network.
IT Audit, Security Compliance and Risk Management:-

We assist customers in evaluating processes and technology to secure their infrastructure,
security and risk minimizing to meet their requirements.
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Consumer and Retail Segment
Computing and Lifestyle Products:-
We offer a wide range of IT products which include Desktops, Laptops, Computer Peripherals &
accessories and, Digital lifestyle products. We distribute a broad range of digital lifestyle
products that include Nokia GSM cellular phones and accessories, iPods, memory devices,
digital cameras, and provide the related customer support services.
ERP Consulting and Services:-

Through strategic associations with Oracle, SAP, Microsoft and other Software & ERP
companies, we offer state-of-the-art IT consulting services to align the IT strategy to the
business strategy.
Strategic Outsourcing Services:-

We offer a one stop shop for strategic outsourcing of information systems leading to an overall
advantage for the customer in reduction of deployment time, access to a pool of technical
expertise and a lowering the cost of total ownership.
Digital Lifestyle Products:-

We distribute a broad range of digital lifestyle products that include Nokia GSM cellular phones
and its accessories, iPods, memory devices, digital cameras, and provide the related customer
support services.
VPN and Managed Network Services:-

We are a licensed Class "A" ISP, ITSP and NLD service provider. Our ISP/NLD operations are
carried out through a state-of-art IP/MPLS network infrastructure that reaches out, across the
country. We provide Data, Voice and Video services, Internet bandwidth services, and offer a
complete range of managed network services to Enterprises across India.
Security Products and Solutions:-

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HCL Security Ltd, a subsidiary of HCL Info systems Ltd offers end to end solutions in the Security
& Surveillance domain leveraging on World Class technology alliances. The company has high
level expertise in providing seamlessly integrated Global technology solutions to ensure the
safety & security of your infrastructure.
EDUCATION SEGMENT
HCL CDC:-
HCL Career Development Centres is the training arm of HCL Info systems. We bring with us a
legacy of excellence that spans more than three decades. We seek to address the increasing
demand for skilled professionals in the ICT arena by offering a real world practical training to
students on enterprise-wide ICT deployment and integration assignments, transforming them
into Industry-ready professionals.
EDUCATIONAL INSTITIONS:-
We offer a range of technology solutions for the Digital class room & the Digital campus. We are
proactively engaged in developing state of art customised solutions including content for
institutions and schools through our Dig campus & Dig school suite of products.
HCL’S MANUFACTURING FACILITIES:-

With four state-of-the-art manufacturing facilities- 2 at Pondicherry, 1 at Chennai and 1 at
Uttarakhand HCL has a production base that is well- positioned to develop produce built to
order products and peripherals across the entire range of products in ICT hardware. HCL’s
facilities are ISO 9001:200, ISO 14001;2004, ISO 13485:2003 and TS 16949:2002 certified, with a
plant capacity as follows:
MANUFACTURING FACILITIES INSTALLED CAPACITY
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Pondicherry manufacturing facility 1.0 million computers

Uttarakhand manufacturing facility 1.0 million computers
State-of-the-art IT systems such as MRP, ERP and Online configurations enable HCL’s
manufacturing facilities to leverage the power of IT in achieving optimum efficiency and
delivering quality products to our customers. They are supported by HCL’s Product Engineering
and R&D labs who are constantly engaged in developing new products and solutions. Driven by
strong manufacturing processes, HCL strives to deliver defect- free products and services to
meet the requirements of its customers.
HCL’s product range encompasses:
 Notebooks,
 Desktops,
 Business Servers,
 Workstations,
 LCD Monitor,
 Colour Monitors,
 Keyboards,
 Thin Clients,
 Terminals,
 POS Products,
 Networking products,
 Self Service kiosks and more.
SERVICE SUPPORT NETWORK

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Focusing on the Indian market through 505 service locations reaching out to 400 towns, HCL
offers a wide spectrum of services through a Direct Support Service infrastructure- the widest in
the country.
With a state of art Network Operation Canters, for delivery of managed network services and
the setting up of the Remote Infrastructure Management Centre, HCL offers a range of high
availability software services including operations and facilities management.
HCL provide 24/7 customer care support for our personal computer customers through our
‘HCL Touch’ service. These services are accessible over phone, mail, chat and SMS for the
convenience of our customers.
INTEGRATING SYSTEMS FOR THE FUTURE

Telecom
The Telecom industry is today laying the backbone of a ubiquitous network with the potential
of connecting every device on the planet. It requires diverse technologies to be brought
together, interconnected on one network, offering an anytime anywhere services that is
changing the way the world lives. At HCL the solutions we provide to our clients include:
operation support services ("OSS"); business support systems ("BSS"); next generation networks
("NGN");security; embedded solutions; switching, signalling, transmission and access solutions;
Network design and mobility solutions. HCL's Telecom SI practice works on the cutting edge of
the technology; we have deployed projects based on WiMax, 3G, IPTV, MPLS, and broadband
services technology. The solutions we have deployed have enabled high speed Wireless access
to urban and rural customers, MPLS backbone for the defence sector and convergent billing
solution for telecom service providers.
BFSI
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Our portfolio of solutions to the Banking, Financial Services and Insurance (“BFSI”) sector
includes infrastructure components software products and professional services. HCL is the
preferred partner to many of the major banks and insurance companies. HCL provide a range of
solutions including MIS, BI and Data Warehousing, Compliance solutions, Mobile Banking, ATM
and Self-Service Solutions, MICR and Cheque Transaction, Core Insurance Applications Payment
hub and Financial Inclusion Solutions. These Solutions are based on flexible component based
architecture.
BFSI Coop
The Regional rural Banks and Coop Banks in India have contributed in a major way to the rural
development of the country. Turnkey solutions help a Coop Bank to lower the total cost of
operations and deliver prompt and efficient services to their customers. The Cooperative
Banking vertical is a focus area for HCL within its BFSI practice. We have a host of offerings
including:-
HCL Banc Mate Core Banking Solutions (CBS)
HO records Collaboration
Documentation Solutions
Audit and Credit trail solutions
Financial Inclusion
Bilingual Software application
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Inter-Bank Reconciliation
Retail Lending Solutions
MIS reporting solutions
E- Governance
HCL’s e-Governance practise provides technology solutions to government departments across
the country. The HCL e-Governance’s vertical is working in accordance with the National e-
Governance Plan’s (NEGP) vision to make all Government services accessible to the common
man in his locality.
HCL offering in e-Governance projects spans across State and Central Government MMP’s
(Mission Mode Projects) and include:
 Municipal Corporation Automation
 Property Registration
 State-wide Area Networks
 Police Force Automation Solutions
 Electronic District Solutions
 State Data centres
 Electronic procurement
 Smart Card Projects like NREGA, RSBY, UID program etc.
Defence
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Realizing the growing importance and need for SI solutions in the defence sector of the country,
HCL has ventured into this vital segment with some key offerings. HCL's solution offerings
include:
Fully integrated Command & Control Centres’
Security and Surveillance
Defence offsets manufacturing
End to End Data Centre Operations
Data, Voice, Video IP Network
Development and integration of battlefield management and tactical communication networks.
Homeland Security
Going ahead with HCL's tradition of bringing global best practices and customized technology
solutions for Indian market. Our Technology solution include Security & Surveillance,
emergency response systems, baggage screening, explosives detection, fire
Safety, command & control centres, vehicle tracking systems and more. Our solutions offer:
-A proactive approach for ensuring Public Safety and Security in the State
-Enablement of intelligent surveillance systems that continuously monitor sensitive zones &
high footfall areas Connectivity and communication between authorities, districts/zones and
command & control centres
Power
Integrated Energy Management is the need of the hour if India is to meet its energy demands in
the growth trajectory that it has laid for itself. HCL's focus in this sector encompasses
specialised solutions in the areas of:
Field Automation
ERP Solution
Advanced Metering Infrastructure
Integrated Energy management
Substation setup/Distribution automation
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Infrastructure
World class infrastructure is the key to a globally competitive economy. We offer a range of
technology solutions for automating infrastructure projects for Airports, Highways, Ports and
MRTS (Mass Rapid Transport System).
Airport segment
FIDS/EPOS
CUTE/CUSS solutions
Baggage Handling and Screening
Cargo management solutions
ATC/ATM solutions
ATS Automation system
Energy Management Solutions
Highway segment
Toll Collection System
Highway Traffic Management Systems
Intelligent Traffic System (ITS)
Integrated check-post solutions
MRTS segment
Automatic Fare Collection
Automatic Ticket Vending Machines
Communication System of Metro Rail with focus on following sub system
CCTV Surveillance
Clock System
EPABX
Data Transmission Systems
Passenger Information System
IT and Network Integration
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Automated car parking and parking management

Ports segment
Vessel traffic management system.
Port management information system.
Cargo/Container scanner.
Integrated port security system.
Railways
The Indian Railways, the world's largest railway network, has entered an era of modernisation
by adopting the latest in technology. HCL has been associated with Indian railways for over
three decades and has developed a range of customised products & solutions for this sector.
HCL offerings include:
-e-Procurement solutions
-Security & Surveillance solutions
-Networking connectivity solutions
-Digital Signage – LED displays
-IT Infrastructure – data centres, thin clients
-Automatic Ticket Vending Machines (ATVMs)
-Energy management solutions
HCL pioneers the implementation of the automatic ticket vending machines (ATVM) across
the country, making tickets easily available to the passengers without the need to wait in long
queues.
Media and Entertainment

HCL caters to all aspects of Media & Entertainment segment with its innovative technology
solutions. HCL has deployed several end to end solutions including:
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-TV Broadcasting & TV Channel infrastructure including the complete work flow, from
acquisition, post – production automation to archiving and transmission solutions
-FM Radio Broadcasting

-Commercial FM Radio Stations and Community Radio Stations
-Satellite TV systems
-Digital Head-ends systems for MSOs for the implementation of Conditional Access Systems.
Healthcare
A reliable, swift, real time health data collection system backed by proper infrastructure is the
key to address quality healthcare delivery systems. Facilitating hospital modernization is a
major thrust area of HCL IS business, which focuses on:-
 Hospital Management Information Systems.
 Picture Archival and Communication System (PACS)
 Laboratory Information System(LIS)
 Radiology Information System (RIS)
 Medical Records Maintenance Solution
 Telemedicine Solutions
 Remote ICU monitoring system.
Education
HCL Info systems is a leading System Integrator providing end to end turnkey advanced
education solutions to the schools, institutions and universities across the country in the Govt
and the private sector. As part of HCL E (Education Everywhere) initiative, we have designed
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HCL DigiSchool and HCL DigiCampus for schools and colleges. HCL's DigiSchool solutions are
designed and customised as per Indian school curriculum including all K12 boards.
HCL's DigiSchool will offer students an opportunity to learn according to the curriculum and
improve their IT competency. The key feature that this solution offers is the digital multimedia
Asset library, covering all major aspects in K12 category. HCL's Digi School also offers the school
management software that fits the unique needs of the departments of the school thus
improving the overall functioning and efficiency of the system.
HCL Digi Campus offers a wide range of solutions keeping in mind the requirements of large
campus and universities. Key offerings include campus infrastructure solution, university
resource planning, online distance learning/e-learning programme and Tele education.
Retail
HCL Retail Infrastructure and point of sale (POS) Solutions provide end-to-end business IT
enablement in a complete customised form. We believe each business has unique needs and
thus we consult, plan and design the Retail IT solution with our customers before we
manufacture it at our state of the art, ISO 9001 and ISO14001 certified plant at Pondicherry.
Key Solution Areas of our SI retail are:

Retail Stores Frond End Solution
Retail Store Back end solution
Ware House Automation Solution
Logistics Automation Solution
Connectivity Solution
CRM Solution
Call Centre and Process Outsourcing Solution
Automatic Milk Co-operative Automation Solution
Mobility Solution
Rural Products’ and Solution.
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HCL’s Go Green initiatives include:

 Drive for energy conservation
 Integration of environment management
Processes in manufacturing facilities
 Best Assured Campaign
 Green belt creation
 HCL’s Green Bag Campaign
At HCL, we are committed to continually improve the conservation of natural resources, ensure
minimisation of waste & pollutants and comply with applicable legal, regulatory and other
requirements relevant to our products, processes and environment.
HCL Eco Safe is one of our biggest initiatives as part of our drive for a greener tomorrow and an
endeavour to protect the environment, health and safety of all our stakeholders. Under HCL
eco Safe policy, energy conservation has been a key area of work to reduce power consumption
in products, while employing measures in manufacturing of products to minimise energy the
consumption. All HCL products have been incorporated with Green PC features and ACPI mode
for power saving.
In line with our focus on environment protection, HCL’s manufacturing facilities practice
various measures to reduce power consumption by using natural light during daytime, installing
different capacity DG sets that consume optimum amount of diesel as per required load.
We shall remain committed in our focus towards environment protection and sustainability,
moving ahea
HCL Green Bag Campaign is an initiative taken by the company to dispose of any e-waste in a
100% environment friendly manner. In order to facilitate this we have engaged all our HCL
Touch centres to collect any e-waste the customer wishes to dispose off.
Awards & accolades
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Strongly vindicating the strengths of our business model and the successful focus of our
strategy, HCL has been the proud recipient of some of the industry’s top awards and
recognitions through the years.
India’s Most Preferred Personal Computer Brand by CNBC AWAAZ Con Award 2007.
India's 'No. 1 PC Vendor' consecutively for six years.
HCL among the Top 3 IT companies for the last 3 years, DQ & IDC, Best Employer Survey,
'Best employer -2005' with Five Star Ratings
Top 50 in ET Top 500 Companies' Listings for 2006
Top 21 companies in Business Standard 1000 Ranking 2006
Top 50 Fastest Growing Technology Companies in India & 'Top 500 Fastest Growing
Companies in Asia Pacific' by 'Deloitte & Touche Technology
'The Most Responsive Company 2005' - IT Hardware Category by The Economic Times - Avaya
Global Connect.
'7th IETE - Corporate Award 2005' for performance excellence in the field of Computer &
Telecommunications Systems
PRODUCT PARTNERSHIPS
HCL has always prided itself on its partnership engagements. Partner models are also evolving
in the technology industry. Innovation has extended into the ecosystem and community based
engagements are coming into play. HCL has also enhanced its relationships with partners and is
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creating a variety of innovative partnership models, with various approaches to risk-reward

sharing. Some of the notable partner engagements:
TOSHIBA 1977:-
Leading position on office. Automation and Laptops in India.
INTEL 1981:-
Scripting an era of computing across the Microprocessor.
MICROSOFT 1985:-
Strategic relationship that has seen the computer evolves from a computing device.
AMD 2004:-
Partnering in computing and providing IT Services.
NOKIA 1996:-
Dominant position in mobile handset market in India. HCL partnered with Nokia to distribute
their mobile phones in the burgeoning Indian market. Nokia today has more than 70% market
share and the best service network in the country.
JOINT VENTURES
HP INVENT 1991-96:-
Created the HP brand for computers in India.
PEROT SYSTEM 1996- 2003:-
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Significant IT Services with quarter billion dollar enterprise value.
BT 2001-2005:-
First Indian BPO Global Delivery Centre, currently employing 2000 UK nationals.
DEUTSCHE BANK 2001-2005:-

HCL partnered with DB to create a large delivery centre at Bangalore. This centre offers the
widest range of Capital Market services.
NEC 2005:-
First Japan India hi-tech JV for Product Engineering Services.
CELESTICA 2006:-
Industry First “End-to-End” Product Life cycle Solution for OEMs.
STRATEGIC ALLIANCES
CISCO 1996:-
Cisco on cutting edge networking technologies in an Industry leading Risk Reward model. This
is the largest development centre for Cisco outside of Cisco, with 1600+ Software Engineers. 47
patents from this centre have been filed by Cisco.
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NOKIA 1996- till date:-

Dominant position in mobile hand set market in India. HCL partnered with Nokia to distribute
their mobile phones in the burgeoning Indian market. Nokia today has more than 70% market
share and the best service network in the country.
BT 2001-2005:-
HCL set up the first Indian BPO Global Delivery Centre in Northern Ireland. It currently
employees 2000 UK nationals.
DEUTSCHE BANK 2001-2005:-

HCL partnered with DB to create a large delivery centre at Bangalore. This centre offers the
widest range of Capital Market services.
BOEING 2005:-
HCL is working with Boeing for the 787 Dream liner program. In addition, across its aerospace
practice, HCL works with 20 of the world’s leading aviation companies.
IBM 2006:-
HCL has set up a centre for IBM which is the First Power PC architecture design centre outside
of IBM. HCL has the license to use the Power PC architecture to build new products.
NEC 2005:-
HCL has a Joint Venture with NEC, and this is the only one of its kind between an Indian IT
major and a global Japanese conglomerate. Care engineering work in the area of High-
Performance Computing and Grid Computing is the key focus of this JV.
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STATEGIC ACQUISITIONS
HCL follows a thorough and diligent selection process of proactively identifying value-centric
acquisition opportunities for long-term strategic growth Some of HCL’s recent acquisitions.
Axon group Plc. - HCL acquired Axon Group plc, a leading UK based SAP consulting
firm. The acquisition is one of the biggest acquisitions from an Indian IT company in recent
times.
Capital Stream- HCL acquired Capital Stream, Inc., a US-based industry leader in lending
automation solutions in February 2008.
Liberate Financial Services- HCL acquired Liberate Financial Services (LFS), a leading UK
based PO provider in August 2008.
Control Point Solutions- HCL acquired Control Point Solutions, a leading provider of voice,
data, and wireless Telecommunications Expense Management (TEM) services in August 2008.
COMMUNITY INITIATIVES
SSN Institutions
Founded in 1996 by Shiv Nadar. SSN Institutions provide world class research oriented quality
education at an affordable price in India.
Public Health Foundation of India HCL acts as a think tank on policy issues related to health
systems to establish standards in public health education.
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Community Support Programs HCL work with NGO’s Udayan, cry: social up-liftment of
underprivileged children.
Concert Series Started in 1998 it provides a platform to upcoming young Indian classical artists
to express their talents.
Corporate Governance at HCL
HCL believes that strong corporate governance practices should be integral to all activities of its
Group Companies to ensure efficient conduct of the affairs of the Companies, while upholding
the core values of transparency, integrity, honesty, and accountability. The annual “Directions”
meet where the CEO of HCL Technologies interacts with all employees and arrive at the
strategic direction the company needs to take, and the HCL Global Meet where its customers,
investors, analysts all interact together in a free flowing discussion, are just two examples of
how transparency has become a part of the HCL Enterprise culture.
The HCL corporate governance practices have matured over the 32 year journey of the
Enterprise; and are in compliance with the requirement of the revised guidelines on corporate
governance stipulated in Clause 49 of the Listing Agreement with the Stock
Exchanges.curitysducation
HCL CDC
As the training arm of HCL Info systems, HCL Career Development Centre (CDC) carries forth a
legacy of excellence spanning across more than three decades. HCL CDC is an initiative that
enables individuals and organisations to benefit from HCL's deep expertise in the IT space.
Among the fastest growing IT education brands in India, HCL CDC offers a complete spectrum of
quality training programs on software, hardware, networking as well as global certifications in
association with leading IT organisations worldwide.
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Empowered with strategic alliances with leading IT organisations in India and abroad, HCL CDC
training solutions cater to diverse consumer profiles including individuals, enterprises,
academic institutions and Government enterprises.
As the fountainhead of the most significant pursuit of human mind (IT), HCL strongly believes,
"Only a Leader can transform you into a Leader". HCL CDC is a formalization of this experience
and credo which has been perfected over three decades.
Software Courses
HCSE+(JAVA, .NET & Oracle)

Taken into consideration the huge gap of demand and supply of trained manpower in the field
of software development, HCL CDC has designed HCL Certified Software Engineer course to
bridge this gap.

HCSE(JAVA Track)
In the context of IT, there is a huge gap of demand and supply of trained manpower in the field
of JAVA software development.

HCSE (Oracle DBA Track)

of Database Administration with Oracle. Important of Oracle training can be easily proven as 98
of the Fortune 100 companies are using Oracle.
HCSE(Oracle Developer Track)

of the Fortune 100 companies are using Oracle. ities.
HCSE(.NET Track)
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of .NET software development. This training course provides students with hands on experience
using Visual Studio to create dynamic web applications with the ASP.NET 3.5 Framework using
C#.NET.
Hardware Courses
HCE (HCL Certified Engineer)

In Today's IT scenario, there is a huge requirement of IT professionals with a firm grasp of
Hardware and Networking Concepts. With roles of an IT professionals not just constrained to
one technology only, Industry demands people to have al-round knowledge of Computer
Hardware and Networking Concepts ranging to various Technologies.

HCNE (Network Engineer)

Course is a three Year Certificate Course which is prepared taking into consideration the
Industry Needs and the students who have just completing their schooling and have started
their graduation programme such that over a period of three years they mature as Hard Core
Hardware and Networking professionals.
HCSA (System Administrator)

With roles of an IT professionals not just constrained to one technology only, Industry demands
people to have al-round knowledge of Computer Hardware and Networking Concepts ranging
to various Technologies. The average salaries of such network professionals which have done a
complete course range to more than $90,000 per annum.
HCSP (System Professional)

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With roles of an IT professionals not just constrained to one technology only, Industry demands
people to have al-round knowledge of Computer Hardware and Networking Concepts ranging
to various Technologies. The average salaries of such network professionals which have done a
complete course range to more than $90,000 per annum.

HCTS (Technology Specialist)

HCTS stands for HCL Certified Technology Specialist. In Today’s IT scenario, there is a huge
requirement of IT professionals with a firm grasp of Hardware and Networking
Concepts.

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HCL CDC Advantage

 HCL Heritage
 ISO 9001: 2000 Certification.
 Cutting - Edge course mare.
 Global Alliances.
 International Recognition.
 Hands – on Training.
 Widespread Network.
 100% Placement Record.
HCL IN INDIA
HCL Technologies’ roots in India go back to the year 1993 when it’s wholly owned subsidiary
HCL Comnet (The Infrastructure Services Division of HCL Technologies today) was instituted to
focus on the domestic communication and connectivity services market. One of the early
entrants in India market its first assignment was to partner with a leading Financial Institution
32
to establish the world’s first floorless stock exchange. Over the years, HCL diversified its
portfolio to provide end-to-end enterprise IT infrastructure solutions and went on to pioneer
the Offshore Remote Infrastructure Management Industry in 2002-03. In year 2007, the
company took over a larger role within the HCL Technologies group to front-end HCL
Technologies’ complete portfolio in the India market. Today this team, known as HCL
Technologies India, is delivering end to end IT solutions across Applications and Infrastructure
using its “Business Aligned IT” Services to Indian IT organizations across Industry sectors like:
 Banking & Financial Services

 Insurance
 Life sciences & Healthcare
 Energy & Utilities
 Government & Defense
 Media, Publishing & Entertainment
 Manufacturing
 Retail
 Education
 Real Estate
This team is 5,000 people strong dedicated to India Market who service its 175+ significant
clients across 550 points in the country.
HCL is known to collaborate with forward – looking customers through the following 3
engagement models:
 Systems Integration- Focus on Complex implementation involving multiple

technologies with turnkey programme management and partnerships across IT and Non
IT like IBMS, DC Build components
33
 Managed Services- ITIL driven Proactive Full or Discrete IT Managed Services

delivered in various models like RIM, complete onsite or hybrid. A strong pedigree of
Network & Managed security services in India we have today leadership positioning in
RIM with right Global partnerships available like Cisco Managed Service Partner, HP,
BMC, IBM and large skill pool of ITIL certifications.
 Strategic Sourcing- Focus on transformation benefits to the customer in a
collaborative model to resolve common business problems using the right mix of
people, technology and process
Some of core Services offerings include:
Infrastructure management Services :-
 End-user computing
 Datacenter Operations& transformation
 Network & Security Services
 Cross Functional Services
 Integrated Operations Management Services
 Communications & Connectivity Services
Enterprise Application Services :-
Services across globally renowned, packaged applications like SAP, Oracle, TIBCO, Microsoft
etc. We are committed to the Indian Market and will continue to invest more to further enrich
our end-to end IT offerings for this market. Our flexible engagement models, rich heritage of
technology solutions and over 30 years of leadership across service areas give us a strategic
advantage to meet the nation's IT needs.
34
Enterprise Transformation Services :-
“Advise to Execute” approach, first to identify the key challenges faced by organizations and
areas of optimization and then to execute the remedies to streamline the operations across
Business Process, Application, Information and Infrastructure landscape.
Custom applications:-
World-class application development, maintenance, and consulting outsourcing-services to

help increase customer's productivity and minimize their total cost of ownership.
HCL's Engineering and R&D Services:-
HCL's Engineering and R&D practice partners with global enterprises & technology firms to
develop world–class products & solutions and also helps them in strategically reducing their go
to market time. We help customers in creating the solution delivery ecosystem to build market
leadership. With a 13000+ strong team, we are developing engineering products, solutions and
platforms across industries including Aerospace and Defense, Automotive, Consumer
Electronics, Industrial Manufacturing, Medical Devices, Networking & Telecom, Office
Automation, Semiconductor, Servers & Storage and Software Products.
Telecom Expense management:-
Gain Share model to reduce Telecom expenses – Voice (Enterprise, BB, PSTN), Data (Internet,
Enterprise, Backup), Video and positively impact client’s operational expenses.
Strategic Cost & performance management:-
35
Provide 100% Cost Transparency; Reduce operations Cost substantially; and move from Fixed
Cost to Variable Cost Model across IT, Print and Telecom expenses providing 24*7 Proactive
Management Services to improve performance, better visibility and control.
Managed Print Services :-
100% Cost transparency and reduction in Print Cost using unique MPS model – powered by
Xerox.Our services are backed by an extensive direct support infrastructure spread across 550
locations nationwide, which offer 24 x 7 support offering for critical sites.
HCL’s Employee First philosophy has also helped in Customer Engagement. HCL has been
consistently rated as No. 1 in Customer Satisfaction by DQ – IDC survey. This philosophy has
empowered employees and has drastically reduced the attrition rates. In 2009, HCL has been
rated by Hewitt Associates as the No. 1 Employer in India.
HCL is known to be the harbinger of technology in the country. Our partnerships with
technology leaders like Cisco, Oracle, SAP, Cisco, EMC, Microsoft, Dell, Sun, HP, IBM, CA go back
to the time when India was being recognised as a growing and strategic market. Along with
global capability, HCL has leveraged such relationships to create value for Indian customers and
provide them services which not only helps them reduce IT costs but also enables them to stay
ahead of competition.
We are committed to the Indian Market and will continue to invest more to further enrich our
end-to end multi- service offerings for this market.
Literature review
Good piece of research needs to be connected with the work already done, to attain an overall
relevance and purpose. The review of literature thus becomes a link between the research
proposed and the studies already done and also gives a chance to the reader to appreciate the
evidence that has already been collected by previous research, and thus projects the current
36
research work in the proper perspective. Review of literature actually needs to be done even
before the research project is formalized. This is essential to make sure that you are not
repeating the work that someone has already done earlier. Review of literature is also
important to highlight difference in opinions, contradictory findings or evidence, and the
different explanations given for their conclusions and differences by different authors. In some
cases, an analysis of these factors can help one understand may facets of a complex issue and
at other times, such analysis can lead to a new possibility that can be researched upon in the
current project. Thus review of literature is a very important part of one's research.
Finally, there is hardly any research project which is totally unrelated with research that has
already taken place. Usually every individual research project only adds to the plethora of
evidence on a particular issue. Unless the existing work, conclusions and controversies are
properly brought about, most research work would not appear relevant, nor will it appear
important in the whole framework. Thus, review of literature is a very important aspect of any
research both for planning your work as well as to show its relevance and significance.
Dhirubhai Ambani Institute of Information and Communication Technology, usually

abbreviated to DA-IICT, is an educational institution situated in Ganghinagar, Gujarat, India. It is
named after the Gujarati entrepreneur and Reliance Group founder Dhirubhai Ambani. It is run
by the Dhirubhai Ambani Foundation and is promoted by Anil Dhirubhai Ambani Group.
DA-IICT commenced operations in August 2001 with an intake of 240 undergraduate students
for its flagship program Bachelor of Technology in Information and Communication Technology.
Subsequently, it has been expanded to include postgraduate courses as M.Des, MS (IT), M-Tech
(ICT), MS (IT-Agriculture), along with a Doctorate program. The Bachelors programme is of four
year duration. The first batch of DA-IICT of post graduates passed out in 2004 and the first
batch of graduates in 2005.
The institution has on its rolls renowned faculty with expertise in areas of software design, VLSI,
RF engineering and Multimedia design. The institute was setup with an initial outlay of INR
750,000,000. In its more than eight years of operation, it has developed a very strong
37
infrastructure with on-campus housing and high-speed LAN for internet connectivity. It is now
widely rated as one of the top 10 private ICT institutes in India.
Anil Ambani founded this institute so as to train students according to the need of their
industry. Earlier they use to hire professionals from various colleges and universities and then
train them according to their requirements. But now they train students in their institute and
then hire them
In their own firms. In this way they get professionals according to their own need and
requirements.
According to the survey conducted within the institute in 2008, students feel that business
firms need to take initiatives in encouraging such institutes and also feel that these type of
institutes promoted by big industrial players not only help them to gain knowledge but it also
provides them an insight to corporate world.
According to the case study: Infosys Technologies: Training for Retaining the annual demand
for the software and IT professionals in India had skyrocketed since the last two decades. While
demand was tremendous, retaining the workforce was a significant challenge and the industry
suffered from high attrition rates. Also the dynamic nature of the industry required its
workforce to upgrade frequently in technology and skills. Infosys Technologies Limited, one of
India’s biggest IT & software companies provided IT services, solutions and consultation globally
and employed over 49,000 employees worldwide. Infosys has remained successful over the
years in keeping the attrition rate lower as compared to the industry average and has been
recognized world over for its efforts in training its employees.
This case discusses and describes in detail how Infosys trains its employees, specially the fresh
recruits. The selection criteria of Infosys and various stages of its recruitment process have
been identified. The 14 ½ week rigorous training module for fresher’s which Infosys conducts at
Infosys U, one of the largest corporate training centres in the world has been described. The
training module encompasses both technical and soft skills training and gears the fresher for a
challenging career. Infosys imparts continuous training to its employees based on specific
38
requirements as they progress in their career paths. It was rated as the ‘Best Employer in India’
in 2001 and 2002 by leading Indian business magazines and as the world’s best in employee
training and development by The American Society for Training and Development for
consecutive three years 2002, 2003 & 2004. These and various such recognitions have been the
testimony of Infosys’s commitment towards its employees.
According to a study posted on 26 th June, 2010 by Career Development undergoing IT

education in India has become quite customary. One can find numerous number of IT institutes
in the market. With the emerging trend of IT study in the country, IT training centres have been
mushrooming in India over the years. IT sector provides the most advanced career option for
various job seekers and expert and which is why IT education in India has become an important
study option for maximum number of students in the country.
As an IT aspirant, one has to choose the right IT institute of his choice and get enrolled there.
When it comes to a particular IT training institute a lot of questions come up upon student’s
minds. What bothers them particularly is whether they will avail of quality training program,
placement assistance, hands on training experience etc. HCL CDC as an IT training centre caters
to all these queries of IT students. The training centre has designed and developed a unique IT
study program for students who have a key interest in IT and computers.
HCL CDC has differentiated itself from other IT training institutes in India by imparting an
exceptional IT training program to its students. HCL CDC students hold a prestigious badge as
compared to other students from other IT training institutes. This is because HCL CDC imparts IT
39
study in a much technologically advanced mode. HCL CDC team keeps on updating the latest
technology content and tools so that its students avail of the best hands on training experience
during their training period.
HCL CDC is one of the top computer institutes in India which provides the right and targeted IT
study programs to IT aspirants. After getting trained at HCL CDC it is not a tough task for an
individual to get a job in any IT or Non IT sector. The CDC also provides facilities for placement
assistance to its students. Those students with an exceptional skill or proficiency get offer
letters from various blue chip companies even before course completion.
HCL CDC believes in producing only the best IT professionals who can easily fit in any high-
ranked IT company. This is the reason why HCL CDC has devised, designed and developed the
most relevant IT study program for its students. HCL CDC team also keeps improving its process
so that they suit and adapt well with the changing market scenario.
Through continuous efforts and meticulous methodologies HCL CDC has proven itself as one of
the most reputed IT training institutes in India which impart the most relevant IT training to the
burgeoning number of IT students in the country.
PROJECT IN THE COMPANY

Being student of MBA as project given to me was “PERCEPTION OF STUDENTS AFTER +2 TO OPT
A COURSE”. Through this the organization’s main purpose was to increase the number of
students for courses which were provided by HCL CDC. According to the company this project
40
was specifically for the Marketing students to enhance their marketing skills. As a student of
MBA (Marketing) it was a challenge for me.
The company official told each student of this project that everyone should go at their
hometown & try to increase the number of students at utmost level.
The main intentions were to analysis the interest, perception & satisfaction level of the
students.
To accomplish this target our senior in the company help us at every time, not only to provide
the basic knowledge of the process but also they help us that which strategy should be used at
which time to get the maximum number of student as per the given target.
At the end of the day we have to make attendance as well as we present report of work. During
this period we met different type of people, also learn some basic terms about consumer
behaviour.
I was very enthusiastic & energetic regarding this work. I learned marketing skills as well as
ethical behaviour of the corporate world. It was a privilege to work with HCL.
OBJECTIVES OF THE STUDY
 To study the student satisfaction regarding courses provided by HCL CDC.
 To study the student satisfaction regarding the course content.
41
 To study the student satisfaction regarding the technical specification.
 To study the student satisfaction regarding the economical feasibility.
RESEARCH METHODOLOGY
Research means a search for knowledge or gain some new knowledge and methodology can
properly refer to the theoretical analysis of the methods appropriate to a field of study of to the
body of methods and principles particular to a branch of knowledge. Research methodology has
a specified framework for collecting the data in an effective manner. Research methodology
means “defining problem, defining the research objectives, developing the research plan,
42
collecting the information, analyzing the information and presentation of findings.” Such
framework is called “Research Design”. The research process that was followed consisted of
following steps:
The problem:-
At the very start the research problem has been clearly stated and defined. The problem
includes the study of the feasibility of training courses started by HCL CDC. It also includes
satisfaction of trainees in terms of money charged, scheduling of classes, course contents,
timings, and various other factors.
Research Design:-
It is necessary to state clearly the research design and plan for successful completion of the
research project. Our team deliberated upon the research design and plan and applied
following design of research, which includes data base, approach of the research, instruments
of research and sampling design.
Data Base:-
Both the sources of data i.e., primary as well as secondary were used to achieve the aims and
objectives of the study.
Primary data
Primary data is the data which did not exist earlier and is being collected by the researcher first
time for its specific objectives. In other words, direct collection of data from the source of
information, technology including personal interview, telephonic interviews, observations,
Questionnaire and through schedules.
Secondary data
43
Any data which have been collected earlier for some purpose is called secondary data. Indirect
collection of data from sources containing past information like books, journals, reports, etc.
secondary sources used are:
Text books
Websites
Newspaper articles
Approach to Research
Field survey approach has been applied to the present research project and found to be best
suited for descriptive and analytical research work. Field survey are undertaken to study the
respondent’s choices, preferences, knowledge, beliefs, decisions, satisfaction and other
behavioural aspects. Therefore, we have undertaken a field survey of HCL CDC centre at Mohall
city to accomplish the objectives of the research project. Descriptive and analytical research
report includes surveys, observations and fact finding enquiries from the respondents.
The same has been applied in the present case so that customer’s preferences, choices and
satisfaction regarding HCL CDC can be analyzed.
Instruments of Research
Various research instruments were used according to the objectives of the research. The
studies based on the primary sources of information normally use questionnaire based
information. So, in the present study the questionnaire instrument of research has been
applied, (see Annexure). To construct a comprehensive questionnaire relevant literature on the
subject has been reviewed.
44
Sampling Design
The process of sampling involves any procedure using a small number of items or part of the
whole population to make conclusions regarding the whole population. A sample is a subset, or
some part, of a larger population. The purpose of sampling is to enable researchers to estimate
some unknown characteristics of the population. The sampling technique has been applied in
the present case keeping in view universe, contact methods and sample size.
Sample universe
The target population must be defined that has to be sampled. It is necessary so as to develop a
sample frame so that everyone in the target population has an equal chance of getting selected.
We have completed our survey in Mohali city.
Sample size
Generally, large sample size gives more reliable results than small samples. The sample
consisted of 50 respondents. The sample was drawn from people pursuing different technical
Courses in the HCL CDC centre at Mohali. The selection of the respondents was done on the
basis of simple random sampling.
Simple random sampling is the technique in which every item in the universe and population
has an equal chance of being selected in the sample. Researchers have no role to play and
neither can influence the selection process as there is no possibility of biasness. Representative
sample can easily capture the issues accurately.
Contact Methods
Once questionnaire has been constructed and sample size has been selected, it is necessary to
contact the respondents for collection of relevant information through different contact
45
Methods. In the present case we have contacted the respondents through personal interviews
and telephone interviews.
Data analysis
In the present study verbal responses obtained through the structured questionnaire from the
respondents have been tabulated. Different and relevant statistical techniques have been
applied to analyze the information and to draw conclusions and policy implications.
Scope of the Study

As the training arm of HCL Info systems, HCL Career Development Centre (CDC) carries forth a
legacy of excellence spanning across more than three decades. HCL CDC is an initiative that
enables individuals and organisations to benefit from HCL's deep expertise in the IT space.
Among the fastest growing IT education brands in India, HCL CDC offers a complete
spectrum of quality training programs on software, hardware, networking as well as global
certifications in association with leading IT organisations worldwide.
Empowered with strategic alliances with leading IT organisations in India and abroad, HCL CDC
training solutions cater to diverse consumer profiles including individuals, enterprises,
academic institutions and Government enterprises.
Limitations of the Study

Although we have done sincere efforts to collect authentic and relevant information, the study
may have the limitations. Firstly, it was very difficult for us to get the response from some of
the respondents because of their busy schedule and also found to be reluctant to answer the
questions seriously. During field survey and telephonic interviews a clear bias was noticed
46
regarding the courses they were pursuing. Secondly, this study is limited only to the Mohali CDC
centre. Perceptions of trainees in other CDC centres around India may vary.
Question (1):-What type of course you are doing?

Table 1. Course wise distribution of respondents.
Type of Course No. Of Respondents %age of

Respondents
Software 12 24
47
Hardware 17 34
Electronics 21 42
Total 50 100
NO OF RESPONDENTS
24
24%
42
42%
Software
Hardware
Electronics
34
34%
In the beginning we analysed which types of courses are being taught at CDC centre.
And also what percentage of trainees is studying under which course. Then
questionnaires were distributed to 50 students and their views were collected. Then
percentage of students studying different courses is calculated.
Question (2):-Where did you get information about HCL courses?
Table 2. Sources of Information

Sources No. of Respondents %age of Respondents
Friends 17 34
Parents 5 10
College/university 13 26
Advertisements 15 30
Total 50 100
48
% AGE OF RESPODENTS
30%
34% Friends
Parents
College/university
Advertisements
10%
26%
It is also interesting to explore from what sources the respondents gather information and
knowledge regarding which course to be undertaken and where. The information and
analysis of this aspect reveals that word of mouth, advice of friends and advertisements
were the leading sources.
Question(3):-Give rank to the technical specification accordingly(such as computers, projectors,

clipboards, electronic components, etc)
Table 3. Distribution of ranks of technical specifications
Ranks No. of respondents %of respondents

Computers 18 36
Projectors 10 20
Clipboards 12 24
Electronics 7 14
Others 3 6
Total 50 100
49
%of respondents
40
35
30
25
%of respondents
20
15
10
0
Rank 1 Rank 2 Rank 3 Rank 4 Rank 5
Then the technical specifications were studied. To check the technical feasibility of the various
courses respondents were asked to rank the various technical specifications such as computers,
projectors, clipboards, electronic components, etc. High percent age of respondents preferred
rank 1 and rank 2. This shows the high level of satisfaction of technical specifications.
Question (4):-Give rank to the contents of the course which have been covered by HCL CDC ?
Table.4) Distribution of ranks of course content
Rank No. of respondents % age of respondents

Covers industrial requirement 18 36
Average programme 12 24
Not according expectation 7 14
Not sure 4 8
Not accordingly demand 9 18
Total 50 100
50
NO. of Respondent.
Rank 5 Rank 1
18% 36%
Rank 4
8%
Rank 3
14% Rank 2
24%
Then the ranking of course content was also studied. Course content consists of all the topics
that are covered in the course. The contents of such technical courses should be updated
according to the new requirements. It is very important that the course should be according to
the needs of the industry so that students should be updated to the new technology that exists
in the industry.
Question(5):-Are the courses economically feasible according to the cost of programme.
Table 5.) Distribution of response in accordance to how economical the programs are.
Economical No. Of respondents % of

respondents
Very 29 58
Less 16 32
Not at all 5 10
Total 50 100
51
% of respondents
10%
Very
Less
32%
Not at all
58%
We have also studied the economical feasibility of the various programs going on in HCL
CDC. Cost of the courses is a necessary factor which helps students to decide which course
to choose and where to take admission. The cost of the program should be in accordance to
the period of the course and the facilities provided to the students.
Question (6):-Are the programs taught on proper schedule or not?
Table 6.) Responses of whether day-to-day schedule was distributed.
Response No. of respondents %age of

respondents
Yes 29 58
No 21 42
Total 50 100
52
% of Respondents
70
60 58
50
42
40 % of Respondents
30
20
10
0
Yes No
To check the proper scheduling, we studied that whether the day-to-day schedule of
the classes and the topics to be studied was distributed or not. This helped to understand
the proper scheduling of programs. It is very important to carry out these programs in a
systematic way.
Question (7):-Are you satisfied with scheduling of classes ?
Table 7.) Responses of satisfaction level of scheduling of classes.
Response No. Of respondents %age of respondents

Very satisfied 1 2
Satisfied 29 58
Not sure 12 24
Dissatisfied 8 16
Very dissatisfied 0 0
Total 50 100
53
%age of respondents
2%
16%
Very satisfied
Satisfied
Not sure
Dissatisfied
Very dissatisfied
24%
58%
Not only the day-to-day distribution of topics is important, but proper scheduling of classes is
also important.58%students were satisfied, where as 16% not satisfied.
Question (8):-Are you satisfied over all with the services of HCL?
Table 8.) Distribution of response of overall satisfaction level.

Happy 26 52
Not sure 21 42
Not happy 3 6
Total 50 100
54
%age of respondents
6%
Happy
Not sure
52%
42% Not happy
Overall satisfaction consists of various things. This includes all the above factors.
Whether the respondents are happy with the HCL CDC on the whole. This constitutes
satisfaction from trainers, course content, teaching methods, equipments provided,
scheduling, timings, etc.
Question (9) :-Would you prefer someone to join HCL ?
Table 9. Distribution of response in order to check word of mouth.

Yes 37 74
Not sure 11 22
No 2 4
Total 50 100
55
%age of respondents
4%
22%
Yes
Not sure
No
74%
To check the satisfaction level of the respondents another question was asked. Satisfaction
level can be measured if the respondents are willing to advice their friends to join the same
institution. If the word of mouth advertisement of HCL CDC is good then we can say that the
satisfaction level is high. 74% students respond in YES, 4% said NO & 22% were not sure.
FINDINGS AND CONCLUSION:-
1.) Firstly, talking about the types of programs being taught at the HCL CDC centre, they are
very much in accordance with the demand of the industry. All these three spheres, that is,
software, hardware and electronics, are in great demand and a lot number of professionals are
needed in all these spheres.
2.) The study of sources of information reveals that HCL CDC has a good word of mouth,
and is also among the top preferred companies in the various colleges and universities. This is
clear from the data interpretation.
56
3.) The maximum number of respondents opted for either rank 1 or rank 2 in case of
technical specifications. This means that the technical infrastructure of the company is sound
and it can very easily carry on all the training programs.
4.) The course contents of the various programs are also updated and in accordance with
the requirements of the industry. This is clear from the data analysis as 70% of the respondents
opted either for rank 1 or rank 2 in case of course contents.
5.) Economic feasibility of any program is very important so as to carry on with it. The
programs being taught at HCL CDC are very economical in accordance to all the facilities
provided to the students. This is clear from the data, as, as many as 62% of the respondents feel
that all the courses are economical.
6.) Scheduling of the classes, distribution of day-to-day schedule determines whether the
programs are well managed and organized. The satisfaction level in both the cases is high and
we can say that there is proper management of the programs internally. This leads to greater
satisfaction level of the customers, which further leads to good word of mouth.
7.) Overall satisfaction level of the respondents is 52%. This means that there is some
reason due to which they are not that happy. This factor is definitely internal as not many of
them are satisfied with the distribution of day-to-day schedules. Also for 38% of the
respondents, the programs are less economical.
57
8.) HCL CDCs word of mouth publicity is good at 64%. But it definitely needs to convert at
least 26% not sure into yes.
SUGGESTIONS AND POLICY IMPLICATIONS:
1.) Firstly HCL CDC definitely needs to increase its advertisement, as not many people know
about this new institute which is the branch of HCL Info systems. Awareness among people is
needed and proper guidance must be provided about the purpose of CDC. Firstly the people
need to be educated about CDC, and this needs to be done by the company first and then
comes the word of mouth.
2.) Economic feasibility is the second thing on which they need to work. Some good
students often abandon their studies only due to economical conditions. So, all these programs
need to be made economical so that everyone who is interested can go ahead with them.
58
3.) To increase word to mouth publicity, HCL CDC needs to take care of proper
management of programs. So as to give students a professional atmosphere they need to
improve their scheduling.
4.) Overall satisfaction level is comparatively less. So after improving all the above factors
the overall satisfaction level will definitely increase and hence word to mouth publicity will
automatically increase.
 www.daiict.ac.in, Dhirubhai Ambani Institute of Information and Communication

Technology.
 www.articals.com, Infosys Technologies: Training for Retaining.
 www.careerdevelopment.com, study posted on 26th June, 2010 by Career
Development.
 www.hclcdc.in
 www.hcl.in
59
 Sales Management, book by HCL CDC.
QUESTIONNAIRE
Name...................................
Qualification.......................
Place....................................
1) Which type of course are you doing?
a) Software b) Hardware c) Electronics
60
2) Who suggested to join HCL?
a) Friends b) parents c) college/university d) advertisements
3) Rank the technical specifications.(PC, projectors, clipboards ,electronic components, etc)
a) computers b) projectors c) clipboards d)Electronic components e) others
4) Rank the course contents.
a) Covers industrial requirement
b) Average programme
c) Not according expectation
d) Not sure
e) Not accordingly industrial demand
5) How economical it is?
A) Very b) less c) not at all
6) Was the day-to-day schedule distributed?
a) Yes b) no
7) Are you satisfied with the scheduling of classes?
a) Very satisfied b) satisfied c) not sure d) dissatisfied e) very dissatisfied
61
8) Are you overall happy with each and everything?
a) Very satisfied b) satisfied c) not sure d) dissatisfied e) very dissatisfied
9) Will you refer HCL to your friends?
a) Yes b) not sure c) no
10)Any suggestions/complaints.
-----------------------------------------------------------------------------------------------------
62

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Perception of Students After +2 To Opt for a course

HCL Global Presence

 Value centric and not volume centric

Shiv Nadar and HCL ……

 Founder of HCL is born in Tamil Nadu.

THE INITIAL YEARS 01:-

THE GROWTH PHASE 02:-

THE WORLD PHASE 03:-

 The HCL Global branding initiatives was conceptualized in Jan 05.

TOUCHING LIVES 01:

FUTURE PROOFING THE WORLD 02:-

PIONEERING HERITEDGE 03:-

ICT and Networking, Infrastructure Consultancy and Facilities Management Service:-

IT Audit, Security Compliance and Risk Management:-

Consumer and Retail Segment

Computing and Lifestyle Products:-

ERP Consulting and Services:-

Strategic Outsourcing Services:-

Digital Lifestyle Products:-

VPN and Managed Network Services:-

Security Products and Solutions:-

HCL’S MANUFACTURING FACILITIES:-

MANUFACTURING FACILITIES INSTALLED CAPACITY

Pondicherry manufacturing facility 1.0 million computers

HCL’s product range encompasses:

SERVICE SUPPORT NETWORK

INTEGRATING SYSTEMS FOR THE FUTURE

Automated car parking and parking management

Media and Entertainment

-FM Radio Broadcasting

Key Solution Areas of our SI retail are:

HCL’s Go Green initiatives include:

Awards & accolades

creating a variety of innovative partnership models, with various approaches to risk-reward

PEROT SYSTEM 1996- 2003:-

Significant IT Services with quarter billion dollar enterprise value.

DEUTSCHE BANK 2001-2005:-

NOKIA 1996- till date:-

DEUTSCHE BANK 2001-2005:-

Corporate Governance at HCL

HCSE+(JAVA, .NET & Oracle)

HCSE (Oracle DBA Track)

HCSE(Oracle Developer Track)

HCE (HCL Certified Engineer)

HCNE (Network Engineer)

HCSA (System Administrator)

HCSP (System Professional)

HCTS (Technology Specialist)

Oracle 10g Upgrade

SQL Server 2005

SQL Server 2008

HCL CDC Advantage

 Banking & Financial Services

 Systems Integration- Focus on Complex implementation involving multiple

 Managed Services- ITIL driven Proactive Full or Discrete IT Managed Services

Some of core Services offerings include:

Infrastructure management Services :-

Enterprise Application Services :-

Enterprise Transformation Services :-

World-class application development, maintenance, and consulting outsourcing-services to