Environmental Cleaning Standard Operating Procedures

Module 3

1. Building

1.1 Internal/external glass/window 1.1.1 Cleaning glass surfaces

cleaning
1.1.2 Mirror cleaning
1.1.3 Cleaning blinds

1.2 Hard floors 1.2.1 Dust control mopping of hard floors

1.2.2 Damp mopping of hard floors
1.2.3 Flat damp mopping of hard floors
1.2.4 Bathroom scrubbing using a scrub machine
1.2.5 Stripping and sealing of floors
1.2.6 Buffing a floor using a slow burnisher
1.2.7 Buffing a floor using a high speed burnisher
1.2.8 Scrubbing a floor using a slow speed polisher
1.2.9 Scrubbing a floor using an auto scrubber

1.3 Soft Floors 1.3.1 Use of a vacuum cleaner

1.3.2 Carpet shampooing
1.3.3 Carpet shampooing – hot water extraction
1.4 Walls, skirting and ceilings, doors and 1.4.1 High dusting using a telescopic handled duster
surrounds, air vents and air
1.4.2 Wall washing using a telescopic handled mop
conditioners
1.4.3 Wall and door washing by hand
1.4.4 Cleaning air conditioner ducts and air vents using
a telescopic handled duster

1.5 External areas, approach paths, 1.5.1 Cleaning external areas using an outdoor sweeper
entrances and courtyards
1.5.2 Cleaning external areas using a broom
1.5.3 Cleaning external areas using an air blower
1.5.4 Removing cobwebs using a telescopic cobweb
remover
1.5.5 Cleaning stairs – sweeping and damp mop

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1.1 Internal/external glass/window cleaning

1.1.1 Cleaning glass surfaces

Purpose:
To safely and effectively remove grime, dust and cobwebs from glass.

Glass includes:
Windows
Double-paned windows
Doors
Flyscreens
Venetians
Window ledges
Mirrors.

Required standard
External and internal surfaces of glass are clear of all streaks, spots and marks, including
fingerprints and smudges
Window frames, tracks and ledges are clear and free of dust, grit, marks and spots.

(Note: External windows may be covered by specified project cleaning arrangements. For example,
they may be cleaned once per year. Any such arrangement should be taken into account when
assessing external windows)

Equipment requirements:
Hose
Extension pole
Squeegee
Bucket (as per colour coding requirements)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Neutral detergent (glass cleaner) (diluted to the manufacturer‟s specification)
Step ladder/ladder (as per Australian Standards)
Wet Floor Signs
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.
Risks:
Hazard(s): Control(s):
Operational injury When using a ladder for high cleaning, ensure two people
Body stress injury are in attendance at all times
One person only is on the ladder at any one time
Do not lean or stretch when standing on a ladder
Work at shoulder height and arms length to minimise over-
balancing and falling off
Step ladders are only to be used in a fully open position
Do not mount or dismount a ladder whilst carrying any
equipment

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Use a second person to hand items to the staff on the

ladder
Ladders are stored undercover with adequate support to
prevent sagging
Ladder are checked for any loose / missing rungs, screws,
rivets or bolts
The person holding the ladder is to ensure no-one passes
too close or bumps into the ladder while in use
The ladder is not left unattended whilst in use for any
reason
Rotate the work load
Do not climb onto window ledges
Do not use powder, paste or abrasive cleaners
Wipe spillages up immediately
Do not put containers of solution on furniture or window
sills
Ladders should be safely positioned on a flat surface
Paint spots can be easily removed with a window scraper
Ensure extension poles are firmly clipped together before
use
Ensure correct manual handling techniques are used
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required

Time:
One person – 1 minute per 1 square metre partition*
*Timings are approximate and are to only be used as a guide.

Procedure:
Glass above 1.8 m
Step 1 Take the cleaning equipment to the area to be cleaned
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Ensure the windows are closed
Step 4 Put the ladder on hard surface
Step 5 One person goes up the ladder
Step 6 Second person to hand the bucket with detergent solution and cloth
Step 7 Attach the bucket to the ladder attachment (if available)
Step 8 Wash the upper windows with washer
Step 9 Place the squeegee in the left corner at the top and pull across
Step 10 Wipe the squeegee blade with the cloth and continue down overlapping where finished
previously
Step 11 Repeat the above action until the upper level of the windows is completed
Step 12 Wipe the edges

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Step 13 Remove personal protective equipment and perform hand hygiene

Step 14 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 15 Perform hand hygiene

Glass below 1.8 m

Step 1 Take the cleaning equipment to the area to be cleaned
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Add detergent solution to the bucket
Step 4 Dip the cloth in solution and wring out excess
Step 5 Wash the glass from side to side then up and down using enough solution to keep the glass
wet
Step 6 Squeegee off from side to side or top to bottom
Step 7 Wipe the squeegee blade after each stroke
Step 8 Wipe up spilled water from the sash, sills and floor
Step 9 Inspect the window and remove any streaks from the glass that may have been
overlooked
Step 10 Move the equipment to the next window
Step 11 Remove personal protective equipment and perform hand hygiene
Step 12 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 13 Perform hand hygiene

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1.1.2 Mirror cleaning

Purpose:
To safely and effectively remove grime, dust and other marks from internal and external mirrors.

Mirrors include:
Bathroom mirrors
Convex mirrors
Patient bedside mirrors.

Required standard
Surfaces of mirror are clear of all streaks, spots and marks, including fingerprints and smudges
Mirror frames are clear and free of dust, grit, marks and spots.

Equipment requirements:
Squeegee
Bucket (as per colour coding requirements)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Neutral detergent (glass cleaner) (diluted to the manufacturer’s specification)
Step ladder/ladder (as per Australian Standards)
Wet Floor Signs
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Operational injury Work at shoulder height and arms length
Rotate the work load
Body stress injury Do not use powder, paste or abrasive cleaners
Wipe spillages up immediately
Do not put containers of solution on furniture
Ensure correct manual handling techniques are used
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required

Time:
One person – 1 minute per 1 square metre partition*
*Timings are approximate and are to only be used as a guide.

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Procedure:
Step 1 Take the cleaning equipment to the area to be cleaned
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Add detergent solution to the bucket
Step 4 Dip the cloth in the solution and wring out excess
Step 5 Wipe the damp cloth over the mirror from side to side then up and down using enough
solution to keep the mirror wet
Step 6 Using a dry cloth, buff the mirror to a clean dry finish
Step 7 Inspect the mirror and remove any streaks from the mirror that may have been
overlooked
Step 8 Wipe up any spilled water
Step 9 Remove personal protective equipment and perform hand hygiene
Step 10 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 11 Perform hand hygiene

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1.1.3 Cleaning blinds

Purpose:
To safely and effectively clean blinds.

Blinds include:
Horizontal slats connected by strips of webbing or other flexible material
Drapes
Louvers
Adjustable interior slatted shutters.

Required standard:
Curtains, blinds and drapes are free from stains, dust, cobwebs, lint and no signs of use or non-
use.

Equipment requirements:
Trolley (optional)
Bucket (as per colour coding requirements)
Neural detergent (diluted to the manufacturer’s specification)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques/procedures and
guidelines are followed
Chemical exposure Ensure personal protective equipment is worn

Key Safety Rules:

Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Use correct manual handling techniques for the task required
Always ensure hand hygiene is performed after each clean and after removing gloves

Time:
Dusting – One person – I minute per blind*
Damp Wiping – One person – 5 minutes per blind*
Removal and Washing - One person – 45 minute per blind*
*Timings are approximate and are to only be used as a guide.

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Procedure:
Step 1 Collect the cleaning equipment required for the procedure
Step 2 Wear personal protective equipment as required for the procedure
Step 3 Approximately half fill a bucket with hot or cold water and add detergent at the
recommended dilution rate – note: the chemical will be pre-diluted when using a
dispenser
Step 4 Proceed to the area to be cleaned
Step 5 Place the cloth in the detergent solution and wring out
Step 6 Starting at the highest point, wipe down to the bottom of the blinds
Step 7 Rinse the cloth regularly as it becomes dry
Step 8 Change the detergent solution as it becomes dirty
Step 9 If the blinds are very soiled and need to be taken down to be washed, report to supervisor
or person in charge for further action
Step 10 Remove personal protective equipment and perform hand hygiene
Step 11 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 12 Perform hand hygiene

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1.2 Hard Floors

1.2.1 Dust control mopping of hard floors

Purpose:
To safely and effectively remove soil and micro-organisms from floor surfaces.

Hard floors include:

Vinyl
Concrete
Wood
Lino
Tarkett
Altro and tiles.

Required standard:
The floor is free of dust, grit, litter, marks and spots, water or other liquids
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots.

Equipment requirements:
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required
Electrostatic, fringe or flat microfibre / head mop (as per colour coding requirements)
Dust pan
Lobby pan and brush.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques and guidelines
are followed
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use correct manual handling techniques for task required
Always ensure hand hygiene is performed after each clean and after removing gloves

Time:
One person – 10 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

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Procedure:
Step 1 Collect the cleaning equipment required for the procedure
Step 2 Install appropriate signage and barriers to maximise public safety during cleaning
Step 3 Wear personal protective equipment appropriate for the procedure
Step 4 Place the dust mop on the floor in front of you and select and mark a leading
Step 5 In narrow aisles and when moving around furniture, the most effective method is the
horizontal figure 8 – when turning twist the handle, and swivel the mop head so that
the leading edge always points away from oneself
Step 6 Avoid taking the mop off the floor and avoid shaking it in the area just cleaned
Step 7 Pick up the gathered waste using a dust pan and brush, and dispose into general waste
Step 8 Remove personal protective equipment and perform hand hygiene
Step 9 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 10 Perform hand hygiene

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1.2.2 Damp mopping of hard floors

Purpose:
To safely and effectively remove soil and micro-organisms from floor surfaces.

Hard floors include:

Vinyl
Concrete
Wood
Lino
Tarkett
Altro and tiles.

Required standard:
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots.

Equipment requirements:
Trolley (optional)
Neutral detergent (diluted to the manufacturer‟s specification)
Roller / wringer bucket (as per colour coding requirements)
Detachable mop / head (as per colour coding requirements)
Mop handle
Hazard/warning signs
Personal protective equipment (gloves, gowns / aprons, protective eyewear, mask and head
cover) as required
Detachable flat microfibre / head (as per colour coding requirements)

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques and
guidelines are followed
Use the correct mop wringing technique
Slips, trips and falls Place safety signs on both sides of the area or any
entry point that is to be cleaned
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use correct manual handling techniques for task required
Always ensure hand hygiene is performed after each clean and after removing gloves

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Time:
One person – 10 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Collect the equipment required for the procedure
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Apply the dust mop to the floor surface to gather and remove waste as per procedure
1.4.1 - Dust control mopping of hard floors
Step 4 Pick up the gathered waste using a dust pan and brush and dispose into general waste
Step 5 Half fill mop the bucket with neutral detergent as per the manufacturer‟s dilution rate
Step 6 Install appropriate signage and barriers to maximise public safety during cleaning
Step 7 Place the mop head in the detergent, agitate and wring out
Step 8 If using a roller bucket: If using a wringer bucket:
Place the one foot on the bucket Place the mop in the drainer basket of
projection and the other foot on the the bucket
pedal Push down the lever handle and
Depress the pedal, pull the mop up depress wringing out excess solution
vertically through the rollers Return the lever handle to an upright
position
Step 9 Apply the damp mop to the floor surface, work in an area approximately one square
metre using overlapping strokes
Step 10 Rinse the mop head regularly and replace when necessary to avoid build up and
reapplication of soil to the floor surface
Step 11 Change the cleaning solution when it becomes dirty (the floor condition will determine
how often the cleaning solution needs to be changed)
Step 12 On completion of mopping, thoroughly agitate and wring out the mop
Step 13 Empty the mop bucket down the designated sluice or proper drain by:
If using a roller bucket, remove the mop If using a wringer bucket, remove the
and carefully tip the bucket to empty draining basket and carefully tip the bucket
to empty
Step 14 Return to Step 2 if continuing to mop floors
Step 15 Remove personal protective equipment and perform hand hygiene
Step 16 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 17 Perform hand hygiene
Notes An automatic dispensing unit will automatically decant at manufacturers
recommended dilution rate.
Where an automatic dispensing unit is not used, half fill a bucket with cold water
and add neutral detergent at the recommended dilution rate.

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1.2.3 Flat damp mopping of hard floors

Purpose:
To safely and effectively remove soil and micro-organisms from floor surfaces.

Hard floors include:

Vinyl
Concrete
Wood
Lino
Tarkett
Altro and tiles.

Required standard:
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots.

Equipment requirements:
Trolley (optional)
Neutral detergent (diluted to the manufacturer‟s specification)
Roller / wringer bucket (as per colour coding requirements)
Detachable mop / head (as per colour coding requirements)
Mop handle
Hazard/warning signs
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required
Detachable flat microfibre / head (as per colour coding requirements)

Risks:
Hazard(s): Control(s):
Slips, trips and falls Wet floor signs should be displayed in prominent
positions
Body stress injury Use the correct mop wringing technique
Ensure correct manual handling techniques and
guidelines are followed
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use correct manual handling techniques for task required
Always ensure hand hygiene is performed after each clean and after removing gloves

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Time:
One person – 5 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Pre-soaked method
Step 1 Collect the equipment required for the procedure
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Proceed to the area to be cleaned
Step 4 Prepare the area for cleaning by clearing floor space as much as possible
Step 5 Sweep the floor to remove any dust and debris, pick up gathered waste using a dust and
brush and discard into general waste
Step 6 Attach a microfibre flat mop head to the floor tool by:
If using a microfibre mop utilising the magnetic clip connector – place the
detachable flat microfibre/mop head onto the floor - open the magnetic clip to
prepare the floor tool to fit microfibre floor mop
If using a microfibre mop utilising the velcro fasteners – attach the flat mop head to
the floor tool using the fasteners
Fit the floor tool into the holding pouches on the microfibre floor mop
Push the handle to the floor to fix the floor tool in place
Step 7 Moisten the mop head by applying cleaning solution from the squeeze bottle
(approximately 160ml per mop head), and damp mop the floor edges and work into the
centre using a figure 8 pattern (this procedure can also be adapted to damp mop ceiling
and wall surfaces, but use a separate mop for each area)
Step 8 After cleaning the specific area remove the mop head and place the dirty mop head into
a plastic bag for laundering and use a clean mop head for the next area
Step 9 Return to Step 2 if continuing to mop floors
Step 10 Remove personal protective equipment and perform hand hygiene
Step 11 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 12 Perform hand hygiene

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1.2.4 Bathroom scrubbing using a scrub machine

Purpose:
To safely and effectively remove fat and other dirt from bathroom/toilet floor area.

Hard floors include:

Vinyl / Lino
Concrete
Wood
Altro
Tiles
Terrazzo.

Required standard
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Polished or buffed floors are of a uniform lustre.

Equipment requirements:
Safety signs
Drive plate and polyester buffing pad (red or green) or scrubbing brush
Floor scraper/scrub machine
Abrasive scourer pad
Bucket and mop (as per colour coding requirements) or water sucking machine
Neutral detergent (diluted to the manufacturer’s specification)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Banister brush and dust pan
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Incorrect use of equipment DO NOT use the machine unless trained
Check the machine for a current safety inspection tag -
Operational injury report to supervisor if damaged
Check the machine, cord and accessories for damage before
using - if damaged DO NOT use machine, and report any
faults to supervisor as soon as possible
The machine should be fitted with an Earth Leakage Circuit
Breaker (ELB)
Keep the cord behind the machine at all times to prevent
damage to the cord

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DO NOT put the cord over your shoulder

Ensure the Easi-lock on the drive plate/brush is in locked
position before starting the machine
Ensure the machine is fully assembled with pads/ brushes
before plugging into the power supply
If the machine has a vacuum attached, make sure that the
vacuum is turned off
Change tasks between sweeping, vacuuming, picking up
debris and polishing/scrubbing
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Use correct manual handling techniques for task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
One person – 30 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Install appropriate signage and barriers to maximise public safety during cleaning
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Select and prepare the equipment and detergent solution required for the procedure
Step 4 Dust mop the floor and remove any gum
Step 5 Apply solution to the floor using mop, no more than 3-4 square metres at a time, and
leave for a few minutes before commencing to allow the detergent to work.
Step 6 Set up the machine by putting on and locking the drive plate and attaching the
appropriate pad or scrubbing brush
Step 7 Plug in the machine
Step 8 Ensure the brush or pad is in contact with the floor before starting the machine
Step 9 Do not use the machine within 15 cm of walls, fixed equipment, plumbing pipes and
hand basins
Step 10 Inspect the brush or pad frequently – replace when soiled
Step 11 Rinse the entire floor by mopping with water or use a wet vacuum machine
Step 12 Move to the next area to be cleaned; repeat the process until the entire area is
completed
Step 13 Remove all splashes from walls / skirting boards and any fixed equipment using a
disposable or red reusable cloth
Step 14 Rinse the floor twice using clean water and rinsed mop
Step 15 Mop until all excess water is removed from the floor
Step 16 Replace mobile equipment back in the room
Step 17 When the designated area is finished, unplug the machine from the power point

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Step 18 When the procedure is completed:

Wipe the power cord with a damp cloth
Clean the machine
Remove the brush or pad
Step 19 Wind the cord on the machine from the machine end of the cord
Step 20 Take the pads and brushes to the cleaner‟s room to clean or discard as required
Step 21 Wash the brush/pad in neutral detergent, rinse, shake off excess water and hang to dry
Step 22 Remove personal protective equipment and perform hand hygiene
Step 23 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage room, or discard as appropriate
Step 24 Perform hand hygiene

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1.2.5 Stripping and sealing of floors

Purpose:
To safely and effectively strip and reseal hard floor surfaces that require a protective sealer finish
to be applied.

Hard floors include:

Vinyl / Lino
Concrete
Wood
Altro
Tiles
Terrazo.

Required standard
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Polished or buffed floors are of a uniform lustre.

Equipment requirements:
Safety signs
Drive plate and polyester buffing pad (red or green) or scrubbing brush
Floor scraper
Stripping chemical
Abrasive scourer pad
Bucket and mop (as per colour coding requirements) or water sucking machine
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Banister brush and dust pan
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Operational Injury Only trained staff do this procedure
Do not mix chemicals
When adding chemicals as per the dilution rate, water
should go into the bucket first before adding the
chemical
Ensure safety signs are placed before commencing
Work from the furthest point toward a door where
possible
Ensure the area is well ventilated
Ensure all electrical machinery is fitted with safety
switches (earth leakage circuit breaker)

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Take care when walking on the wet floor, as it may be

very slippery
Extra care is needed to ensure full control of the
scrubbing machine on the wet floor
Apply the stripper to manageable areas only – about 10
square metres at a time
Check the machine for any damage
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility
requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
One person - 3 hours per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Prepare the equipment and chemicals
Step 2 Wear personal protective equipment as required for the procedure
Step 3 Dust mop the entire floor
Step 4 Erect hazard / warning signs
Step 5 Using the stripper mixture, place on first 10 square metre area
Step 6 Strip the floor using a slow speed machine, strip the edges using a doodle bug
Step 7 Pick up the slurry compound with second mop or wet and dry machine where available
Step 8 Rinse the floor using a neutraliser mixture when stripping is completed
Step 9 If no residue is evident, the floor is ready to reseal - if residue is obvious rinse or strip
floor again
Step 10 When dry, burnish the floor and sweep with a dust mop
Step 11 Cut in the edges first
Step 12 Fill in the centre using a side to side overlapping motion
Step 13 Apply a minimum of 2 coats of the base coat sealer to the floor
Step 14 Wait for each coat to dry before applying additional coats
Step 15 When the base coat is dry apply sealer finish
Step 16 When the procedure is completed:
Wipe the power cord with a damp cloth
Clean the machine
Remove the brush or pad
Step 17 Wind the cord on the machine from the machine end of the cord
Step 18 Take the pads and brushes to the cleaner‟s room to clean
Step 19 Wash the brush/pad in neutral detergent, rinse, shake off excess water and hang to dry
Step 20 Remove personal protective equipment and perform hand hygiene

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Step 21 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 22 Perform hand hygiene

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1.2.6 Buffing a floor using a slow burnisher

Purpose:
To safely and effectively strip and reseal hard floor surfaces that require a protective sealer finish
to be applied.

Hard floors include:

Vinyl / Lino
Concrete
Wood
Altro
Tiles
Terrazo.

Required standard
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Polished or buffed floors are of a uniform lustre.

Equipment requirements:
Safety signs
Drive plate and polyester buffing pad (red or green) or scrubbing brush
Floor scraper
Abrasive scourer pad
Bucket and mop (as per colour coding requirements) or water sucking machine
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Banister brush and dust pan
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Operational Injury Only trained staff do this procedure
Do not mix chemicals
Ensure safety signs are placed before commencing
Work from the furthest point toward a door where
possible
Ensure the area is well ventilated
Ensure all electrical machinery is fitted with safety
switches (earth leakage circuit breaker)
Take care when walking on the wet floor, as it may
be very slippery
Extra care is needed to ensure full control of the
scrubbing machine on the wet floor
Check the machine for any damage

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Key Safety Rules:

The operator should be fully trained in the use of the machine
The operator should be physically capable to manoeuvre, transport and operate the machine
The operator should be able to recognise unusual operation of the machine and report any
problems
Operate equipment in accordance with the manufacturer‟s instructions and facility
requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from
a power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
One person – 22 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Select and prepare the equipment for the procedure
Step 2 Wear personal protective equipment as appropriate for the procedure
Step 3 Install appropriate signage and barriers to maximise public safety during cleaning
Step 4 Apply the dust mop to the floor surface to gather and remove waste as per Procedure
1.4.1 - Dust control mopping of hard floors
Step 5 Attach the correct floor pad to the machine
Step 6 Buff the floor area in an arc of 1 to 2 metres starting from the farthest point from the
door and work towards the door
Step 7 For spray buffing, pour diluted solution into a trigger spray and spray 1 metre in front
of machine, and buff immediately, until glossy, not tacky
Step 8 Keep repeating the spray operation until the entire floor has been done
Step 9 On completion:
Wipe the cord with a damp cloth
Wipe the machine with a damp cloth
Wind the cord on the machine from the machine end of the cord
Take the pads and brushes to the cleaner‟s room to clean
Wash the brush/pad in neutral detergent, rinse, shake off excess water and hang to
dry
Store all cleaned equipment in the designated storage area
Step 10 Remove personal protective equipment, and perform hand hygiene

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1.2.7 Buffing a floor using a high speed burnisher

Purpose:
To safely and effectively strip and reseal hard floor surfaces that require a protective sealer finish
to be applied.

Hard floors include:

Vinyl / Lino
Concrete
Wood
Altro
Tiles
Terrazo.

Required standard
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Polished or buffed floors are of a uniform lustre.

Equipment requirements:
Safety signs
Drive plate and polyester buffing pad (red or green) or scrubbing brush
Floor scraper
Abrasive scourer pad
Bucket and mop (as per colour coding requirements) or water sucking machine
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Banister brush and dust pan
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Operational Injury Only trained staff do this procedure
Do not mix chemicals
Ensure safety signs are placed before commencing
Work from the furthest point toward a door where
possible
Ensure the area is well ventilated
Ensure all electrical machinery is fitted with safety
switches (earth leakage circuit breaker)
Take care when walking on the wet floor, as it may be
very slippery
Extra care is needed to ensure full control of the
scrubbing machine on the wet floor
Check the machine for any damage

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Key Safety Rules:

The operator should be fully trained in the use of the machine
The operator should be physically capable to manoeuvre, transport and operate the machine
The operator should be able to recognise unusual operation of the machine and report any
problems
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
One person – 10 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Select and prepare the equipment for the procedure
Step 2 Install appropriate signage and barriers to maximise public safety during cleaning
Step 3 Wear personal protective equipment as appropriate for the procedure
Step 4 Apply the dust mop to the floor surface to gather and remove waste as per procedure
1.4.1 - Dust control mopping of hard floors
Step 5 Attach the correct floor pad to the machine
Step 6 Buff the floor at walking speed using overlapping runs
Step 7 Dust mop the floor when completed
Step 8 On completion:
Wipe the cord with a damp cloth
Wipe the machine with a damp cloth
Wind the cord on the machine from the machine end of the cord
Take the pads and brushes to the cleaner‟s room to clean
Wash the brush/pad in neutral detergent, rinse, shake off excess water and hang to
dry
Store equipment safely in the designated area
Step 9 Remove personal protective equipment, and perform hand hygiene

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1.2.8 Scrubbing a floor using a slow speed polisher

Purpose:
To safely and effectively strip and reseal hard floor surfaces that require a protective sealer finish
to be applied.

Hard floors include:

Vinyl / Lino
Concrete
Wood
Altro
Tiles
Terrazo.

Required standard
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Polished or buffed floors are of a uniform lustre.

Equipment requirements:
Safety signs
Drive plate and polyester buffing pad (red or green) or scrubbing brush
Floor scraper
Abrasive scourer pad
Bucket and mop (as per colour coding requirements) or water sucking machine
Neutral detergent (diluted to the manufacturer’s specification)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Banister brush and dust pan
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Operational injury Only trained staff do this procedure
Do not mix chemicals
Ensure safety signs are placed before commencing
Work from the furthest point toward a door where
possible
Ensure the area is well ventilated
Ensure all electrical machinery is fitted with safety
switches (earth leakage circuit breaker)
Take care when walking on the wet floor, as it may be
very slippery
Extra care is needed to ensure full control of the
scrubbing machine on the wet floor

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Check machine for any damage

Key Safety Rules:
The operator should be fully trained in the use of the machine
The operator should be physically capable to manoeuvre, transport and operate the machine
The operator should be able to recognise unusual operation of the machine and report any
problems
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use correct manual handling techniques for task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
One person- 30 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Select and prepare the equipment for the procedure
Step 2 Install appropriate signage and barriers to maximise public safety during cleaning
Step 3 Wear personal protective equipment as appropriate for the procedure
Step 4 Apply the dust mop to the floor surface to gather and remove waste as per procedure
1.4.1 - Dust control mopping of hard floors
Step 5 Attach the correct floor pad to the machine
Step 6 Mop on detergent
Step 7 Scrub the floor using the slow machine with the selected colour pad, scrub the edges
using a doodle bug with the correct colour pad attached
Step 8 Use a mop or wet and dry vacuum to pick up soiled detergent
Step 9 Rinse the floor by damp mopping with detergent
Step 10 On completion:
Wipe the cord with a damp cloth
Wipe the machine with a damp cloth
Wind the cord on the machine from the machine end of the cord
Take the pads and brushes to the cleaner‟s room to clean
Wash the brush/pad in neutral detergent, rinse, shake off excess water and hang to
dry
Store equipment safely in the designated area
Step 11 Remove personal protective equipment, and perform hand hygiene

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1.2.9 Scrubbing a floor using an auto scrubber

Purpose:
To safely and effectively strip and reseal hard floor surfaces that require a protective sealer finish
to be applied.

Hard floors include:

Vinyl / Lino
Concrete
Wood
Altro
Tiles
Terrazo.

Required standard
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of polish or other build-up at the edges and corners or in traffic lanes
The floor is free of spots, scuffs or scratches on traffic lanes, around furniture and at pivot
points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Polished or buffed floors are of a uniform lustre.

Equipment requirements:
Safety signs
Drive plate and polyester buffing pad (red or green) or scrubbing brush
Floor scraper
Abrasive scourer pad
Bucket and mop (as per colour coding requirements) or water sucking machine
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Banister brush and dust pan
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Operational injury Do not do this procedure unless trained
Do not mix chemicals
Ensure safety signs are placed before commencing
Work from the furthest point toward a door where
possible
Ensure the area is well ventilated
Ensure all electrical machinery is fitted with safety
switches (earth leakage circuit breaker)
Take care when walking on the wet floor, as it may be
very slippery
Extra care is needed to ensure full control of the
scrubbing machine on the wet floor
Check machine for any damage

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Key Safety Rules:

The operator should be fully trained in the use of the machine
The operator should be physically capable to manoeuvre, transport and operate the machine
The operator should be able to recognise unusual operation of the machine and report any
problems
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
One person – 5 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Select and prepare the equipment for the procedure
Step 2 Install appropriate signage and barriers to maximise public safety during cleaning
Step 3 Wear personal protective equipment as appropriate for the procedure
Step 4 Apply the dust mop to the floor surface to gather and remove waste as per procedure
1.4.1 - Dust control mopping of hard floors
Step 5 Attach the correct floor pad to the machine
Step 6 Turn the solution lever on and lower the brush and squeegee
Step 7 Scrub the floor at walking speed using overlapping runs
Step 8 Mop up any leftover solution from turns and areas the machine did not pick up
Step 9 On completion:
Empty dirty water from the machine in the designated sluice or proper drain
Wipe the machine with a damp cloth
Take the pads and brushes to the cleaner‟s room to clean
Wash the brush/pad in neutral detergent, rinse, shake off excess water and hang to
dry
Store equipment safely in the designated area
Step 10 Remove personal protective equipment, and perform hand hygiene

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1.3 Soft Floors

1.3.1 Use of a vacuum cleaner

Purpose:
To safely and effectively remove dust and loose dirt from floors and other surfaces.

Soft floors include:

Carpet
Carpet tiles.

Required standard:
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of stains, spots, scuffs or scratches on traffic lanes, around furniture and at
pivot points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Where carpets are vacuumed/cleaned, this is done in accordance with section 5 of AS/NZS
3733:1995 Textile floor coverings – cleaning maintenance of residential and commercial
carpets.

Equipment requirements:
Upright / back pack / large area vacuum cleaner
Cleaning heads
Wands
Step ladder/ladder (as per Australian Standards) (if required)
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques/procedures
and guidelines are followed
Operational injury Check the machine for a current safety inspection tag,
and report to the supervisor if it is missing
Always use on dry surfaces only
Always empty the machine in a well ventilated area or
outdoors
Take care not to hit walls, furniture or equipment with
the machine or cord
Change tasks to ensure that staff do not vacuum
continuously for more than 30 minutes
Do not lift large mats without assistance
Electric shock Ensure the cord is not damaged
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility
requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation

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Always adhere to Standard Precautions, and to Transmission-based Precautions if

required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the procedure required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting the vacuum cleaner to a power point

Time:
Using an upright vacuum cleaner – One person 10 minutes per 100 square metres*
Using a back pack vacuum cleaner – One person 23 minutes per 100 square metres*
Using a large area vacuum cleaner – One person 6.5 minutes per 100 square metres*
Spot vacuuming – One person 2.5 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Collect and set up the equipment required for the procedure
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Check the dust bag and filters, and replace or clean if required
Step 4 Check that cord and plug are not damaged - if the cord or plug are damaged, remove
from use, tag and notify the supervisor or person in charge
Step 5 Proceed to the area to be vacuumed
Step 6 Check that the machine switch is in the off position
Step 7 If using a backpack machine:
Put the vacuum harness over the shoulder to fit the machine comfortably on the
back
Clip the harness belt around the waist
Step 8 Plug in the electrical cord and switch on at the power point
Step 9 Commence vacuuming the floor or surface / mats
Step 10 Small mats are to be moved so the floor surface underneath can be vacuumed –
afterwards replace the mat in the original position
Step 11 Large mats are to be rolled over half way and vacuumed underneath
Step 12 Repeat this for the other side
Step 13 After the procedure is completed, switch the machine off and unplug
Step 14 If continuing to clean another area, roll the cord by hand and move to the next area to
be vacuumed
Step 15 When the vacuuming procedure is completed:
If using a backpack machine: upright If using a barrel machine:
Undo the waist clip Roll the electrical cord up from the
Remove the back pack machine end
Roll the electrical cord up from the Wheel the machine
machine end
Carry the machine
Step 16 Return to the designated machine storage area
Step 17 Replace or clean the dust bag as required
Step 18 Clean the vacuum cleaner with a damp cloth as required
Step 19 Remove personal protective equipment and perform hand hygiene

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Step 20 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 21 Perform hand hygiene

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1.3.2 Carpet shampooing

Purpose:
To safely and effectively shampoo carpets

Soft floors include:

Carpet
Carpet Tiles.

Required standard:
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of stains, spots, scuffs or scratches on traffic lanes, around furniture and at
pivot points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Carpets are vacuumed/cleaned in accordance with section 5 of AS/NZS 3733:1995 Textile floor
coverings – cleaning maintenance of residential and commercial carpets.

Equipment requirements:
Shampoo machine with the correct attachments
Carpet detergent/shampoo
Carpet spot cleaner
Scraper (for removing chewing gum etc)
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Machine use injury The machine is not to be used until the operator is
properly trained
The manufacturer‟s instructions are followed
An Earth Leakage Circuit Breaker is attached to the
lead before plugging in
Do not allow the machine to run over the cord
Do not allow the machine to run dry
Machine failure Do not use excessive water when shampooing carpet
Weight lifting injury Two persons are required for moving of furniture
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility
requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves

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Ensure hands are dry when connecting and disconnecting electrical equipment to a power point

Time:
Hand help wand machine: one person – 30 minutes per 100 square metres*
Walk behind extraction machine: one person – 30 minutes per 100 square metre*s
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Take the equipment to area to be cleaned
Step 2 Wear personal protective equipment as appropriate for the procedure
Step 3 Remove as much furniture as possible
Step 4 Spot clean as required
Step 5 Make the shampoo solution in the machine tank according to the manufacturer‟s
instructions
Step 6 Plug in the machine
Step 7 Turn the machine on as per the manufacturer‟s instructions
Step 8 Start at the furthest point from the door and use long slow dragging movement of the
shampoo wand to release solution
Step 9 Using the same movement, repeat Step 8 to extract solution from the carpet
Step 10 Repeat above 2 actions in sections of 10 square metres until the area is cleaned
Step 11 Empty the contents of the recovery tank when the distribution tank becomes empty
Step 12 Switch off the machine at the power point and unplug
Step 13 Let the wet area dry before replacing furniture
Step 14 Empty and rinse the machine unit and clean the wand and jets
Step 15 Remove personal protective equipment and perform hand hygiene
Step 16 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 17 Perform hand hygiene

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1.3.3 Carpet shampooing – hot water extraction

Purpose:
To safely and effectively remove dust and loose dirt from floors and other surfaces.

Soft floors include:

Carpet
Carpet tiles.

Required standard:
The floor is free of dust, grit, litter, marks and spots, water or other liquids
The floor is free of stains, spots, scuffs or scratches on traffic lanes, around furniture and at
pivot points
Inaccessible areas (edges, corners and around furniture) are free of dust, grit, lint and spots
Where carpets are vacuumed/cleaned, this is done in accordance with section 5 of AS/NZS
3733:1995 Textile floor coverings – cleaning maintenance of residential and commercial
carpets.

Equipment requirements:
Upright / back pack / large area vacuum cleaner
Cleaning heads
Carpet detergent/shampoo
Wands
Step ladder/ladder (as per Australian Standards) (if required)
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques/procedures
and guidelines are followed
Operational injury Check the machine for current a safety inspection tag,
and report to the supervisor if it is missing
Always use on dry surfaces only
Always empty the machine in a well ventilated area or
outdoors
Take care not to hit walls, furniture or equipment with
the machine or cord
Change your tasks to ensure that staff do not vacuum
continuously for more than 30 minutes
Do not lift large mats without assistance
Electrical Ensure the cord is not damaged
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility
requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
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Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use the correct manual handling techniques for the procedure required
Ensure hands are dry when connecting and disconnecting electrical equipment to a power point
Staff do no operate the machine unless they have been fully trained in safe operation of the
machine
Switch the battery charger off at the power point before connecting or disconnecting the lead
to the machine
Avoid contact with persons in close proximity when operating the machine
Never leave the machine unattended without switching the machine off and removing the key

Time:
One person – 60 minutes per 100 square metres (without furniture removal)*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Vacuum the carpet to remove any visible debris
Step 2 Move furniture to an appropriate location
Step 3 Wear personal protective equipment appropriate for the procedure
Step 4 Check the carpet for spots that require spot cleaning
Step 5 Add the defoamer to the return tank
Step 6 Clean an area of approximately 3 square metres at a time
Step 7 Pre-spray the area to be cleaned with carpet shampoo - do not spray more than
20 square metres at a time as the solution may dry out before you have time to
clean
Step 8 Start by placing the wand on the carpet flush with the edge and pulling
backwards, engaging the steam release lever as you go - for badly soiled stains
pull the extraction wand twice over the same area
Step 9 On completion:
Return the extraction machine to the designated storage area
Step 10 Empty and rinse out the water tank
Step 11 Clean the extraction machine with a damp cloth as required
Step 12 Check the water jet and clean after each use
Step 13 Disconnect the battery connector and connect it to the external battery charger
if using a battery operated machine
Step 14 Remove personal protective equipment and perform hand hygiene
Step 15 When the task is completed clean all cleaning equipment and return it to the
cleaner‟s room or storage area, or discard as appropriate
Step 16 Perform hand hygiene

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1.4 Walls, skirting and ceilings, doors and surrounds, air vents and
air conditioners

1.4.1 High dusting using a telescopic handled duster

Purpose:
To safely and effectively clean walls, skirting, ceilings, air vents and air conditioners.

Walls include:
Interior partitions
Skirting boards
Registers (interior and exterior) light switches
Escalators
Ceiling support beams and trusses.

Doors include:
Doorknobs, handles and door guides
Relief grilles and door plates
Escalator doors, door tracks and jambs.

Ducts include:
Exterior surface of duct outlets
Air vents
Grills, registers, air conditioners
Relief grilles, exhaust fans, extraction fans and other ventilation outlets.

Required standard
Internal and external walls, doors and ceilings are free of dust, grit, lint, soil, fingerprints, film
and cobwebs
Walls and ceilings are free of marks caused by furniture, equipment or staff
Light switches are free of fingerprints, scuffs and any other marks
Light covers and diffusers are free of dust, grit, lint and cobwebs
Polished surfaces are of a uniform lustre
Doors and doorframes are free of marks caused by furniture, equipment or staff
Door tracks and door jambs are free of grit and other debris
Air vents, relief grilles and other ventilation outlets are kept unblocked and free of dust, grit,
soil, film, cobwebs, scuffs and any other marks.

Equipment requirements:
Trolley (optional)
Neutral detergent (diluted to the manufacturer‟s specification)
Bucket (as per colour coding requirements)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Reusable general purpose or disposable gloves
Step ladder/ladder (as per Australian Standards)

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Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required
Doodle bug
Squeegee mop (if required)
High dust wand and cover / mini mop (as required).

Risks:
Hazard(s): Control(s):
Operational injury Do not stand on chairs – use a ladder
Always wear appropriate personal protective equipment
Beware of chemical splashes on eyes, hands etc
Manual handling Ensure correct manual handling techniques and guidelines
Work posture and position are followed
Reaching overhead for prolonged Use appropriate body posture e.g. avoid bending and
periods twisting
Rotate tasks
Use trolleys to transport equipment and do not overload
Obtain assistance where required
Only half fill buckets
Slips, trips and falls Always place wet floor signs in a prominent position – avoid
causing a trip hazard
Wear appropriate footwear e.g. gumboots if required
Mop-up excess water
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required

Time:
One person – 10 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Collect and prepare equipment and chemicals appropriate for the procedure
Step 2 Wear personal protective equipment appropriate for the procedure.
Step 3 Add detergent to the bucket at the recommended dilution rate - do not fill the bucket more
than half full
Step 4 Install appropriate signage and barriers to maximise public safety during cleaning
Step 5 Dust surface using a synthetic duster to remove dust
Step 6 Wipe with damp cloth if required
Step 7 Remove personal protective equipment and perform hand hygiene
Step 8 When the task is completed clean all cleaning equipment and return it to the cleaner‟s room
or storage area, or discard as appropriate
Step 9 Perform hand hygiene

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1.4.2 Wall washing using a telescopic handled mop

Purpose:
To safely and effectively clean walls, skirting, ceilings, air vents and air conditioners.

Walls include:
Interior partitions
Skirting boards
Registers (interior and exterior) light switches
Escalators
Ceiling support beams and trusses.

Doors include:
Doorknobs, handles and door guides
Relief grilles and door plates
Escalator doors, door tracks and jambs.

Ducts include:
Exterior surface of duct outlets
Air vents
Grills, registers, air conditioners
Relief grilles, exhaust fans, extraction fans and other ventilation outlets.

Required standard
Internal and external walls, doors and ceilings are free of dust, grit, lint, soil, fingerprints, film
and cobwebs
Walls and ceilings are free of marks caused by furniture, equipment or staff
Light switches are free of fingerprints, scuffs and any other marks
Light covers and diffusers are free of dust, grit, lint and cobwebs
Polished surfaces are of a uniform lustre
Doors and doorframes are free of marks caused by furniture, equipment or staff
Door tracks and door jambs are free of grit and other debris
Air vents, relief grilles and other ventilation outlets are kept unblocked and free of dust, grit,
soil, film, cobwebs, scuffs and any other marks.

Equipment requirements:
Trolley (optional)
Neutral detergent (diluted to the manufacturer‟s specification)
Bucket (as per colour coding requirements)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Reusable general purpose or disposable gloves
Step ladder/ladder (as per Australian Standards)
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required
Doodle bug
Squeegee mop (if required)
High dust wand and cover / mini mop (as required).

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Risks:
Hazard(s): Control(s):
Operational injury Do not stand on chairs – use a ladder
Always wear appropriate personal protective equipment
Beware of chemical splashes on eyes, hands etc
Manual handling Ensure correct manual handling techniques and guidelines
Work posture and position are followed
Reaching overhead for prolonged Use appropriate body posture e.g. avoid bending and
periods twisting
Rotate tasks
Use trolleys to transport equipment and do not overload
Obtain assistance where required
Only half fill buckets

Slips, trips and falls Always place wet floor signs in a prominent position – avoid
causing a trip hazard
Wear appropriate footwear e.g. gumboots if required
Mop-up excess water
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements.
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised to
do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required

Time:
One person – 10minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Collect and prepare equipment and chemicals appropriate for the procedure
Step 2 Wear protective equipment appropriate for the procedure
Step 3 Add detergent to the bucket at the recommended dilution rate - do not fill the bucket more
than half full
Step 4 Proceed to the area to be damp dusted
Step 5 Install appropriate signage and barriers to maximise public safety during cleaning
Step 6 Dust the surface using a synthetic duster to remove dust
Step 7 Place the damp dust cover onto the wand or use a mini mop
Step 8 Wherever possible start at the highest point of the area being cleaned and work downwards –
wipe excess moisture or cleaning solution immediately to ensure the surface is streak and stain
free
Step 9 Place the wand or mini mop head gently over all high fixtures and fittings to remove dust -
fixtures include high ledges, shelving, wall hanging, door frames, bed screen rails, wall lights,
etc
Step 10 Rinse the cover as soon as it becomes soiled
Step 11 Change the detergent solution when it becomes dirty

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Step 12 Remove personal protective equipment and perform hand hygiene

Step 13 When the task is completed clean all cleaning equipment and return it to the cleaner‟s room
or storage area, or discard as appropriate
Step 14 Perform hand hygiene

Special When damp dusting take note of these factors:

Note Ledges and Shelving: Take care to remove dust from corners and edges
Fixtures: Remove dust from grooves and seams
Wall hangings: Dust behind if possible
Other areas that should be damp dusted:
o Fire hose reels
o Extinguishers
o Ledges
o Partition framework
o Counters
o Telephones
o Furnishings
o Chair
o Television

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1.4.3 Wall and door washing by hand

Purpose:
To safely and effectively clean walls, skirting, ceilings, air vents and air conditioners.

Walls include:
Interior partitions
Skirting boards
Registers (interior and exterior) light switches
Escalators
Ceiling support beams and trusses.

Doors include:
Doorknobs, handles and door guides
Relief grilles and door plates
Escalator doors, door tracks and jambs.

Ducts include:
Exterior surface of duct outlets
Air vents
Grills, registers, air conditioners
Relief grilles, exhaust fans, extraction fans and other ventilation outlets.

Required standard
Internal and external walls, doors and ceilings are free of dust, grit, lint, soil, fingerprints, film
and cobwebs
Walls and ceilings are free of marks caused by furniture, equipment or staff
Light switches are free of fingerprints, scuffs and any other marks
Light covers and diffusers are free of dust, grit, lint and cobwebs
Polished surfaces are of a uniform lustre
Doors and doorframes are free of marks caused by furniture, equipment or staff
Door tracks and door jambs are free of grit and other debris
Air vents, relief grilles and other ventilation outlets are kept unblocked and free of dust, grit,
soil, film, cobwebs, scuffs and any other marks.

Equipment required:
Trolley (optional)
2 plastic buckets (as per colour coding requirements)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Telescopic handle (if required)
Neutral detergent (diluted to the manufacturer‟s specification)
Scrubbing brush
Step ladder/ladder (as per Australian Standards) (optional)
Protective covers (optional)
Reusable general purpose or disposable gloves
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required

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Doodle bug
Squeegee mop (if required)
High dust wand and cover / mini mop (as required)
Wet floor signs.

Risks:
Hazard(s): Control(s):
Use of ladder Check the ladder is safe before using
Do not leave the ladder where it can obstruct traffic
Electric shock Do not wet electrical fixtures
Chemical use injury Use only approved detergent - do not experiment as you
might ruin the wall surface
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Use correct manual handling techniques for the task required
Always ensure hand hygiene is performed after each clean and after removing gloves

Time required:
One person – 30 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Collect and prepare the equipment and chemicals required for the procedure.
Step 2 Take to the area to be cleaned.
Step 3 Wear personal protective equipment appropriate for the procedure

Walls:
Step 4 Cover the floor up to the wall with protective covers; remove or cover furniture; remove
curtains where applicable
Step 5 Display a wet floor sign
Step 6 Using detergent solution and cloth, work on one section of the wall at a time - start from
the bottom and work upwards overlapping slightly
Step 7 Walls should be washed as necessary, depending on area requirements - check with the
person in charge
Step 8 Rinse with a clean cloth and fresh water and carefully dry off section by section using
disposable cloth/paper

Doors and surrounds:

Step 9 Dust with a damp cloth before washing over fixtures, ledges, doors, surrounds and
window sills using detergent solution and wiping cloth
Step 10 Rinse with a clean cloth and fresh water and carefully dry off section by section using
disposable cloth/paper

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Walls, doors and surrounds:

Step 11 Allow sufficient time to finish a complete area or room
Step 12 Check all equipment and report faults to the person in charge
Step 13 Wipe with cloth
Step 14 Remove personal protective equipment and perform hand hygiene
Step 15 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 16 Perform hand hygiene

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1.4.4 Cleaning air conditioner ducts and air vents using a telescopic
handled duster

Purpose:
To safely and effectively clean walls, skirting, ceilings, air vents and air conditioners.

Walls include:
Interior partitions
Skirting boards
Registers (interior and exterior) light switches
Escalators
Ceiling support beams and trusses.

Doors include:
Doorknobs, handles and door guides
Relief grilles and door plates
Escalator doors, door tracks and jambs.

Ducts include:
Exterior surface of duct outlets
Air vents
Grills, registers, air conditioners
Relief grilles, exhaust fans, extraction fans and other ventilation outlets.

Required standard
Internal and external walls, doors and ceilings are free of dust, grit, lint, soil, fingerprints, film
and cobwebs
Walls and ceilings are free of marks caused by furniture, equipment or staff
Light switches are free of fingerprints, scuffs and any other marks
Light covers and diffusers are free of dust, grit, lint and cobwebs
Polished surfaces are of a uniform lustre
Doors and doorframes are free of marks caused by furniture, equipment or staff
Door tracks and door jambs are free of grit and other debris
Air vents, relief grilles and other ventilation outlets are kept unblocked and free of dust, grit,
soil, film, cobwebs, scuffs and any other marks.

Equipment requirements:
Trolley (optional)
Neutral detergent (diluted to the manufacturer‟s specification)
Bucket (as per colour coding requirements)
Cloth/disposable cloth/microfibre cloth (as per colour coding requirements)
Reusable general purpose or disposable gloves
Step ladder/ladder (as per Australian Standards)
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required
Doodle bug
Squeegee mop (if required)

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High dust wand and cover / mini mop (as required)

Vacuum cleaner (if required).

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques/ procedures
and guidelines are followed
Operational injury Where possible turn power off
Height hazard Only use a ladder / step ladder when damp dusting
vents
Do not remove vent covers
Ensure the vent cover is secure before cleaning to avoid
that the vent dislodges and falls down
Use an Australian Standards authorised ladder

Key Safety Rules:

Operate equipment in accordance with the manufacturer‟s instructions and facility
requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if
required/advised to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or
clean and store PPE afterwards as required
Use correct manual handling techniques for the task required
Always ensure that electrical equipment is switched OFF whenever inserting or removing from a
power point
Always ensure hand hygiene is performed after each clean and after removing gloves
Ensure hands are dry when connecting and disconnecting a vacuum cleaner to a power point

Time required:
One person – 10 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Assess if the vent requires vacuuming or damp dusting
Step 2 Ensure the fan is turned off where possible
Step 3 Put on personal protective equipment and take the required equipment to the area
Step 4 Install appropriate signage and barriers to maximise public safety during cleaning
Step 5 If required, position the ladder/step ladder in a way that allows to safely reach the vent
when damp dusting

If vacuuming:
Step 1 Refer to Procedure 1.5.1 - Use of a vacuum cleaner

If damp dusting:
Step 1 Collect the cleaning equipment required for the procedure
Step 2 Proceed to the area to be cleaned
Step 3 If required, half fill the bucket with cold water and add detergent at the recommended
dilution rate
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Step 4 Put on personal protective equipment as required

Step 5 Vacuum the ceiling vents using the extendable cleaning tool
Step 6 Wipe the vents, fans, high light covers, picture frames, noticeboard frames, door hinges
and other high fixtures and fittings with a cloth dampened in cleaning solution and the
high dusting tools or extendable cleaning tool
Step 7 Rinse the cloth regularly as it becomes dirty
Step 8 Change the cleaning solution as it becomes dirty
Step 9 Dust curtain rails using high dusting tools
Step 10 Place the cloth in the cleaning solution, wring out and, starting from top to bottom,
wipe paper dispensers, taps, pipes, signs, fire extinguishers and other low fixtures and
fittings
Step 11 If using reusable general purpose gloves, wash the gloves; if using disposable gloves,
discard; perform hand hygiene
Step 12 Remove personal protective equipment and perform hand hygiene
Step 13 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 14 Perform hand hygiene

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1.5 External areas, approach paths, entrances and courtyards

1.5.1 Cleaning external areas using an outdoor sweeper

Purpose:
To safely and effectively clean approach paths, courtyards and entrances using an outdoor sweeper.

External areas include:

Approach and exit paths
Entrances
Courtyards
Landings, porches, patios and balconies
Stairwells and fire exits
Garden furniture
Car parks.

Required standard
Landings, ramps, stairwells, fire exits, steps, entrances, porches, patios, balconies, eaves,
external light fittings are free of dust, grit, dirt, leaves, cobwebs, rubbish, cigarette butts and
bird excreta
Handrails are clean and free of stains
Garden furniture is clean and operational.

Equipment requirements:
Ride on outdoor sweeper
Waste container
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure that the instruction manual supplied with each
Collision and impact machine has been read and understood by the operator
Slips, trips and falls The sweeper should be operated only by trained personnel
Rotating may deflect debris into Ensure that adequate supervision is provided
air that may cause eye injury Ensure the operator is familiar with all accessories and
Hydraulic propulsion may become controls as well as their functions before commencing work
hot during operation - touching Do not transport passengers on sweeper
these may result in burns to the Do not raise the dust hopper with the centre broom
skin rotating
Hearing impairment of operator Ear plugs or muffs should be worn during operation
due to excessive machine noise Ensure correct manual handling techniques/procedures
Vibration and guidelines are followed
Respiratory Avoid repetitive bending and twisting
Ultra violet light

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Ventilation and emission - inhaling The operator should be trained in manual handling
exhaust emissions from the techniques
sweeper can cause dizziness or
nausea
Key Safety Rules:
Do not smoke or have an open flame near the sweeper
Do not touch a motor that is running or hot
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required
Never leave a machine unattended with the engine running

Time:
One person – 5 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Wear personal protective equipment appropriate for the procedure
Step 2 Pick up large objects and place in a waste container
Step 3 Operate the machine as per the manufacturer‟s instructions
Step 4 Open the suction turbine flap
Step 5 Turn the sweeping brush and side brush ON
Step 6 Release the parking brake
Step 7 Slowly depress the accelerator pedal until reaching the travelling speed wanted
Step 8 Return the accelerator pedal to neutral position
Step 9 Slow down the machine with the service brake
Step 10 Activate the parking brake
Step 11 Turn the sweeping roller and side brush to OFF
Step 12 Check the filter and clean as per the manufacturer‟s instructions
Step 13 Empty the dirt hopper on completion of sweeping or as necessary
Step 14 Clean the machine and return to the designated storage area
Step 15 Remove personal protective equipment and perform hand hygiene

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1.5.2 Cleaning external areas using a broom

Purpose:
To safely and effectively clean approach paths, courtyards and entrances using a broom.

External areas include:

Approach and exit paths
Entrances
Courtyards
Landings, porches, patios and balconies
Stairwells and fire exits
Garden furniture
Car parks.

Required standard
Landings, ramps, stairwells, fire exits, steps, entrances, porches, patios, balconies, eaves,
external light fittings are free of dust, grit, dirt, leaves, cobwebs, rubbish, cigarette butts and
bird excreta
Handrails are clean and free of stains
Garden furniture is clean and operational.

Equipment requirements:
Broom
Banister brush
Dust pan
Waste container
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques and guidelines
Slips, trips and falls are followed
Operational injury Avoid repetitive bending and twisting
Check equipment before use to ensure it is in safe
working order
Isolate any faulty equipment from use and report the fault
immediately to the team leader
Always sweep away from oneself
DO NOT leave the broom laying around
Check that broom handles are smooth

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Key Safety Rules:

Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during the cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required

Time:
One person - 10 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Select cleaning the equipment most suitable for the procedure requirements
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Clear the area as much as possible of objects and/or equipment for the procedure
Step 4 Pick up all bulk debris
Step 5 Sweep by following a straight line using overlapping long strokes – avoid short jerky
movements that stir up dust
Step 6 Sweep under furniture and move light furniture and replace, use a banister brush under
low and heavy furniture
Step 7 When sweeping large areas, sweep dirt into piles and collect dirt in a dust pan several
times
Step 8 When finished, sweep all dirt into a dust pan using a banister brush, dispose the
collected rubbish into the general waste bin
Step 9 FREQUENCY OF PROCEDURE: Daily or as per the facility‟s work schedule for sweeping
Step 10 Remove personal protective equipment and perform hand hygiene
Step 11 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 12 Perform hand hygiene

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1.5.3 Cleaning external areas using an air blower

Purpose:
To safely and effectively clean approach paths, courtyards and entrances from external areas using
an air blower.

External areas include:

Approach and exit paths
Entrances
Courtyards
Landings, porches, patios and balconies
Stairwells and fire exits
Garden furniture
Car parks.

Required standard
Landings, ramps, stairwells, fire exits, steps, entrances, porches, patios, balconies, eaves,
external light fittings are free of dust, grit, dirt, leaves, cobwebs, rubbish, cigarette butts and
bird excreta
Handrails are clean and free of stains.

Equipment requirements:
Blower
Dust pan
Waste container
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure that adequate supervision is provided, relevant to
Collision and impact employees‟ competence levels, with particular attention
Slips, trips and falls given to new workers and those inexperienced in high risk
Rotating may deflect debris into tasks
air that may cause eye injury Ensure that the instruction manual supplied with each
Hearing impairment of operator machine has been read and understood by the operator
due to excessive machine noise Ear plugs or muffs should be worn during operation
Vibration Ensure correct manual handling techniques/ procedures
Respiratory and guidelines are followed
Ultra violet light Avoid repetitive bending and twisting
Ventilation and emission – inhaling The operator should be trained in manual handling
exhaust emissions from the techniques
sweeper can cause dizziness or
nausea

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Key Safety Rules:

Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use correct manual handling techniques for the task required
Never smoke while operating a blower

Time:
One person – 5 minutes per 100 square metres*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Clear the area as much as possible of objects and / or equipment for the procedure
Step 2 Take the blower to the area that requires cleaning; survey the area then adjust the
chute so that it will blow the leaves / rubbish in the direction that you want
Step 3 Wear personal protective equipment appropriate for the procedure
Step 4 Start the blower according to the operating instructions
Step 5 Begin by clearing a path through the middle of the area to be cleaned, from one end to
the other. Always use both hands when operating the blower
Step 6 Blow the leaves away from the area that is already cleaned, continue alternating sides
until the area is clear
Step 7 When finished, sweep all dirt into a dust pan using a banister brush, dispose the
collected rubbish into the general waste bin
Step 8 FREQUENCY OF PROCEDURE: Daily or as per work schedule for sweeping
Step 9 Remove personal protective equipment and perform hand hygiene
Step 10 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 11 Perform hand hygiene

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1.5.4 Removing cobwebs using a telescopic handled cobweb remover

Purpose:
To safely and effectively clean cobwebs using a telescopic handled cobweb remover from external
areas.

External areas include:

Approach and exit paths
Entrances
Courtyards
Landings, porches, patios and balconies
Stairwells and fire exits
Garden furniture
Car parks.

Required standard
Landings, ramps, stairwells, fire exits, steps, entrances, porches, patios, balconies, eaves,
external light fittings are free of dust, grit, dirt, leaves, cobwebs
Handrails are clean and free of stains
Garden furniture is clean and operational.

Equipment requirements:
Telescopic handled cobweb remover
Dust pan
Waste container
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques/ procedures
Collision and impact and guidelines are followed
Slips, trips and falls Avoid repetitive bending and twisting
Airborne debris into air that may The operator should be trained in manual handling
cause eye injury techniques
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use the correct manual handling techniques for the task required

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Time:
One person – 5 minutes per 100 square metres for a 1 story building*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Install appropriate signage and barriers to maximise public safety during the cleaning
operation
Step 2 Wear personal protective equipment appropriate for the procedure
Step 3 Divide the area to be cleaned into small sections, e.g. 1 metre square, and dust surface
from top to bottom
Step 4 When removing cobwebs, frequently shake the cobweb brush to remove soil
Step 5 When finished, sweep all dirt into a dust pan using a banister brush, and discard the
collected rubbish into a general waste bin
Step 6 FREQUENCY OF PROCEDURE: as per the work schedule for removing cobwebs
Step 7 Remove personal protective equipment and perform hand hygiene
Step 8 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 9 Perform hand hygiene

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1.5.5 Cleaning stairs – sweeping and damp mop

Purpose:
To safely and effectively clean stairs.

External stair areas include:

Approach and exit paths
Entrances
Courtyards
Landings, porches, patios and balconies
Stairwells and fire exits
Car parks.

Required standard
Landings, ramps, stairwells, fire exits, steps, entrances, porches, patios, balconies, eaves,
external light fittings are free of dust, grit, dirt, leaves, cobwebs, rubbish, cigarette butts and
bird excreta.

Equipment requirements:
Broom
Banister brush
Dust pan
Mop
Waste container
Personal protective equipment (gloves, gown/apron, protective eyewear, mask and head cover)
as required.

Risks:
Hazard(s): Control(s):
Body stress injury Ensure correct manual handling techniques/ procedures
Collision and impact and guidelines are followed
Slips, trips and falls Avoid repetitive bending and twisting
Action and movements The operator should be trained in manual handling
Manual handling techniques techniques
Duration of repetitive action
Work environment
Key Safety Rules:
Operate equipment in accordance with the manufacturer‟s instructions and facility requirements
Install appropriate signage and barriers to maximise public safety during cleaning operation
Always adhere to Standard Precautions, and to Transmission-based Precautions if required/advised
to do so
Wear personal protective equipment (PPE) that is correct for the cleaning task, and discard or clean
and store PPE afterwards as required
Always ensure hand hygiene is performed after each clean and after removing gloves
Use the correct manual handling techniques for the task required
Never leave any equipment unattended on the stairs

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Environmental Cleaning Standard Operating Procedures

Module 3

Time:
One person – 30 minutes per 4 stories*
*Timings are approximate and are to only be used as a guide.

Procedure:
Step 1 Select the cleaning equipment most suitable for the procedure
Step 2 Remove all bulk debris
Step 3 Install appropriate signage and barriers to maximise public safety during cleaning
Step 4 Wear personal protective equipment appropriate for the procedure
Step 5 Sweep the stairs using the brush and dust pan; start at the top of the stairwell and work
from outside or open edges towards the wall to finish at the bottom of the stairs; and try
to raise as little dust as possible during the sweeping action
Step 6 Wipe the handrails and supports using a damp cloth
Step 7 Damp mop the stairs (see Procedure 1.4.2 – Damp mopping of hard floors) working from
the open edges towards the wall. Use as little cleaning solution as possible. Do not spill
cleaning solution over the open edges
Step 8 Remove the safety signs when the floor is completely dry
Step 9 FREQUENCY OF PROCEDURE: as per the facility‟s work schedule for cleaning stairs
Step 10 Remove personal protective equipment and perform hand hygiene
Step 11 When the task is completed clean all cleaning equipment and return it to the cleaner‟s
room or storage area, or discard as appropriate
Step 12 Perform hand hygiene

Module 3 58
Not Controlled if Printed
Version 1 July 2012