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    IVR

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    Åbdül Réhmåŋ
    The IVR Project aims to introduce an automated telephone system to ensure all calls are answered, increasing orders by 20% and reducing unhandled calls to 0%. The system will assist the sales team in taking orders. Deliverables include an IVR system, training for sales, and support for the first month. The timeline is 4 months with a budget of 4 developers and 1 sales rep. Risks include the team's lack of IVR experience potentially resulting in underestimated work.

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    IVR

    Uploaded by

    Åbdül Réhmåŋ
    154 views3 pages
    The IVR Project aims to introduce an automated telephone system to ensure all calls are answered, increasing orders by 20% and reducing unhandled calls to 0%. The system will assist the sales team in taking orders. Deliverables include an IVR system, training for sales, and support for the first month. The timeline is 4 months with a budget of 4 developers and 1 sales rep. Risks include the team's lack of IVR experience potentially resulting in underestimated work.

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    Ivr

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    The IVR Project aims to introduce an automated telephone system to ensure all calls are answered, increasing orders by 20% and reducing unhandled calls to 0%. The system will assist the sales team in taking orders. Deliverables include an IVR system, training for sales, and support for the first month. The timeline is 4 months with a budget of 4 developers and 1 sales rep. Risks include the team's lack of IVR experience potentially resulting in underestimated work.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    154 views3 pages

    IVR

    Uploaded by

    Åbdül Réhmåŋ
    The IVR Project aims to introduce an automated telephone system to ensure all calls are answered, increasing orders by 20% and reducing unhandled calls to 0%. The system will assist the sales team in taking orders. Deliverables include an IVR system, training for sales, and support for the first month. The timeline is 4 months with a budget of 4 developers and 1 sales rep. Risks include the team's lack of IVR experience potentially resulting in underestimated work.

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    © All Rights Reserved
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    PROJECT NAME

    IVR Project

    PROJECT DESCRIPTION
    To introduce a new automated telephone system to ensure all calls get answered.

    BUSINESS CASE
    To increase orders per sales team member by 20% from current levels. To reduce unhandled calls to 0%.
    To increase customer satisfaction by 20%.

    SCOPE STATEMENT
    A IVR system will be introduced to assist the sales team in taking orders, and also to ensure no orders
    are missed. The system is only to help the sales team. At this stage , other teams such as support are out
    of scope.

    DELIVERABLES
    An IVS system to assist the sales team + training for the sales team + support during the first operational
    month of the system.

    TIMELINE

    Project Milestones and/or Phases Estimated


    Completion
    Date
    Finalize project outline 1/5/2018
    Budget approval meeting 3/5/2018
    Manager hired 10/5/2018
    Staff positions filled 13/5/2018
    Orientation complete 16/5/2018
    CONSTRAINTS
    Provide high-level budget information.

    In priority Order
    Time 4 months
    Budget 4 developers + 1 sales team rep
    Scope TBD
    Quality Prioritize time and budget over quality.

    BENEFITS

    KPI Current(Points) Goal(Points)


    Orders per sales person 20 24
    per dept.
    Unhandled calls per dept. 11 0
    Customer satisfaction 17 20.4

    STAKEHOLDERS

    Name Succes Criteria


    Sales Team 40%
    Callers 40%
    Staff 20%

    1
    Project Charter

    _________
    Initials
    Project Team Sales Rep
    Steering CEO
    Committee 4x developers TBD
    Finance Director

    Sales Director

    RISKS
    No team members have any previous experience of IVR setup, so there’s a chance we’ve hugely
    underestimated the work involved.

    2
    Project Charter

    _________
    Initials

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