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    Cory D

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    Cory Lemon
    Cory D. Lemon has over 10 years of experience in customer service management. He has a proven track record of achieving sales goals and controlling costs. His skills include organizational ability, teamwork, communication, and project management. He has managed bakery and restaurant departments, growing sales and minimizing losses. As a corporate trainer, he helped new locations meet standards on time. He is pursuing a business degree part-time while working.

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    Cory D

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    Cory Lemon
    38 views3 pages
    Cory D. Lemon has over 10 years of experience in customer service management. He has a proven track record of achieving sales goals and controlling costs. His skills include organizational ability, teamwork, communication, and project management. He has managed bakery and restaurant departments, growing sales and minimizing losses. As a corporate trainer, he helped new locations meet standards on time. He is pursuing a business degree part-time while working.

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    Cory D. Lemon has over 10 years of experience in customer service management. He has a proven track record of achieving sales goals and controlling costs. His skills include organizational ability, teamwork, communication, and project management. He has managed bakery and restaurant departments, growing sales and minimizing losses. As a corporate trainer, he helped new locations meet standards on time. He is pursuing a business degree part-time while working.

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    Attribution Non-Commercial (BY-NC)
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    Download as docx, pdf, or txt
    38 views3 pages

    Cory D

    Uploaded by

    Cory Lemon
    Cory D. Lemon has over 10 years of experience in customer service management. He has a proven track record of achieving sales goals and controlling costs. His skills include organizational ability, teamwork, communication, and project management. He has managed bakery and restaurant departments, growing sales and minimizing losses. As a corporate trainer, he helped new locations meet standards on time. He is pursuing a business degree part-time while working.

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    Cory D.

    Lemon
    5145 S. Huntington Rd. Taylorsville, UT 84118  clemon08@yahoo.com  801.577.7840

    MANAGEMENT

    Accomplished Managerial Professional with 10+ years in-depth experience providing “Customer
    First” solutions in the customer service industry; highly organized and self directed; proven
    track record of resolving both consumer and business issues; superior communications skills;
    team player-highly collaborative with all levels of management and employees; strong incentive
    driven project management experience; marketing needs-able to quickly and effectively
    anticipate the needs and wants of others and implement solutions that exceed business
    objectives and expectations

    KEY SKILLS & ATTRIBUTES

    Organizational Agility. Teamwork Driven. Collaboration. Managing and Leading Teams.


    Communications. Project management. Drive for results. Goal oriented.

    EXPERIENCE
    SMITHS FOOD AND DRUG
    Bakery Department
    4100 S. Redwood Rd
    Taylorsville, UT 84119

    Built and support customer business through effective execution of results-oriented marketing
    programs; day-to-day customer contact; managed the expansion of customer business to
    generate higher sales.

    BAKERY MANAGER

     Successfully managed a dramatic increase in sales achieving Top Comp Sales in the company on
    multiple occasions.
     Lead department to Top Comp Sales in the company in the midst of a remodel
     Responsible for perishable inventory and controlling Shrink
     Consistently control Shrink to be below the allowable to minimize loss and increase profit.
     Responsible for producing a schedule that reflects a “Customer First” approach
     Created strong relationships with customers and other Department heads, both in our store and
    in others
     Implement and execute strong teamwork based work environment that stresses upon quality
    and exceeding standards.
     Consistently striving to produce 3.0-5.0% total store sales.
     Competitively seek Top Comp Sales weekly
     Consistently drive to create a department that is a breath of fresh air to visit and that makes the
    store as a whole look better.
     Responsible for day-to-day coaching of employees to make for a more efficient, productive and
    effective department.
     Introduced a more enthusiastic and energetic approach to production, making for a more
    enjoyable work environment

    OUTBACK STEAKHOUSE
    501 E Loop 281
    Longview, TX 75605

    Provided a “No Rules Just Right” approach to customer service while ensuring above
    average quality standards; day-to-day customer and vendor contact; managed expansion of
    customer base through charitable events and product promotions; trained and coached
    new employees both on the local and corporate level.

    FRONT OF THE HOUSE MANAGER

     Ensured quality service mixed with a “No Rules Just Right” approach.
     Lead teams of employees to reach goals never attained in the local restaurant industry, i.e.
    comp sales; liquor sales; minimization of know loss
     Trained new employees with a different approach to customer service guaranteeing
    customer satisfaction and meeting the expectations of the company.
     Responsible for liquor and alcohol inventories on a bi-monthly basis
     Responsible for driving liquor and alcohol sales while reducing know loss of the product, i.e.
    Shrink.
     Accountable to schedule for 60+ employees on a weekly budget
     In charge of departmental promotions aimed at expanding current customer base and
    maintaining current customers.
     Responsible for planning charitable events and carrying them out to ensure company
    standards outside of the work place. Also to build a relationship with the community
    outside of a business atmosphere.
     Lead teams in corporate and local promotional contests
     Given responsibility to mediate bad customer experiences and to get their return business
    at any cost.

    CORPORATE TRAINER
     Relocated to different areas where corporate expansion was occurring
     Was a part of a team that collaborates individual approaches to company standards and
    shares those with new employees.
     Responsible for training new employees with a different approach to customer service
    guaranteeing a customer experience not found in other restaurants.
     Accountable to bring a new store location to current company standards by, or before,
    opening day.

    EDUCATION
    Stephen F. Austin State University Area of Focus: Pre-Medicine
    Nacogdoches, TX
    1997-1999
    Tyler Junior College Area of Focus: Pre-Medicine
    Tyler, TX
    1999-2000
    Salt Lake Community College Area of Focus: Business,
    Taylorsville, UT Marketing
    2008-Present

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