Philips Warranty Info

PHILIPS #aQ To check the warranty policy, period and terms for your product, please choose between the below categories. Warranty document for Personal Care, Mother & Child Care, Household Products & Health Products Warranty policy for Philips Consumer Electronics- and Automotive Mobility products and Lamps Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product and Automotive Mobility accessoriesDear Customer, Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, Where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. If you offer your product for service in the USA, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. This warranty policy only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies. Warranty terms AThe warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. Where a repair is not possible or not commercially viable, Philips may arrange for a new or refurbished product of similar functionality, or do a refund up to full purchase price of the product plus tax (subject to terms and conditions). After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. What is excluded? v Service needed? Warranty period The warranty period in the USA for the product categories mentioned in the heading of this warranty policy is 12 months, with the following exceptions: < Exception Warranty period PC Monitors 48 monthsDVD, MP3- and other media 3 months players B-Grade (remanufactured) 3 months products TV and Video after a repair or replacement (if the remaining warranty is less than 3 months) 3 month from date or repair or replacement Automotive car lamps (are “wear and tear” products, so the legal warranty period does not apply.) Still we offer a warranty period as follows: * Xenon Lamp Warranty is 2 years or 60 000km, whichever is shorter. + Standard Halogen, Hiper and Signaling lamps Warranty is 1 year or 30 000km, Whichever is shorter* High performance Halogen(X- Warranty is 3 months or 10 treme Vision, X-treme Vision 000km, whichever is shorter Plus, Racing Vision, White Vision, Color Vision, Vision Plus) Subscribe to our newsletter ‘I would like to receive promotional communications - based on my preferences and behavior - about Philips products, services, events and promotions. I can easily unsubscribe at any time! What does this mean? First name Last name E-mail address ‘Subscribe Philips values and respects your privacy. Please read the Privacy Notice for more information © Koninklijke Philips N.V., 2004 - 2019. All rights reserved.

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