Overview of OB

Chapter 1--An Overview of Organizational Behavior 8 copy
Student: ___________________________________________________________________________
1. All organizational successes and failures result directly from
A. stakeholder management.
B. comprehensive selection and placement.
C. supplier relationships.
D. the behaviors of many people.
E. the dynamics of the reward system of the organization.
2. Which of the following basic components is typically included in organizational behavior (OB)?
A. Financial reporting
B. Research and development
C. Human behavior in organizations
D. The task environment
E. The global environment
3. The primary goal of a consultant hired to solve a problem in an organization should be to
A. recognize that the organization has always been this way and little can be done to change it.
B. learn as much as possible about the organization and the people within it.
C. generate an action plan, with specific targets and completion dates.
D. focus exclusively on changing the reward system, since everything else depends on it.
E. make sure employees know the consultant has come to solve the company's problems.
4. All of these are important reasons for understanding organizational behavior EXCEPT:
A. Most people are born and educated in organizations.

B. Government organizations regulate many of our activities.
C. Most adults spend the better part of their lives working in organizations.
D. Organizational behavior offers specific perspectives on the human side of management.
E. Most people do not acquire most of their material possessions from organizations
5. Which of these is the primary concern of organizational behavior?
A. The economic side of management

B. The control side of management
C. The human side of management
D. The financial side of management
E. The production side of management
6. Which of the following is NOT one of the specific perspectives of organizational behavior?
A. People as organizations
B. People as resources
C. People as people
D. People as task environment
E. Organizational behavior has no perspectives specific to people.
7. In dealing with the work-related activities of people, managers must have an understanding of all
of the following EXCEPT
A. leadership.
B. decision-making.
C. organizational structure and design.
D. organizational culture.
E. employees’ personal lives.
8. Which of the following is NOT a resource that organizations use in the pursuit of goals and
objectives?
A. Human
B. Financial
C. Physical
D. Intangible
E. Informational
9. Planning is the process of
A. designing jobs, grouping jobs into units, and establishing patterns of authority between jobs
and units.
B. determining the organization's desired future position and deciding how best to get there.
C. motivating the organization's members to work together toward the organization's goals.
D. monitoring and correcting the actions of the organization and its members to keep them
directed toward their goals.
E. utilizing organizational resources with the ultimate goal of attaining organizational goals
efficiently and effectively.
10. Ahmed groups jobs into units and establishes patterns of authority. Ahmed is performing which
function of management?
A. Planning
B. Organizing
C. Controlling
D. Supervising
E. Leading
11. When Sheila attempts to motivate her employees with compensation and job opportunity, she is
utilizing which managerial function?
A. Synergizing
B. Controlling
C. Leading
D. Planning
E. Organizing
12. Martin evaluates performance, implements reward systems, and verifys inventory levels. These are
all examples of which managerial function?
A. Leading
B. Decision making
C. Organizing
D. Planning
E. Controlling
13. When Juan sends out memos outling new organizational policies, he is engaging in which
managerial role?
A. Figurehead
B. Disseminator
C. Monitor
D. Spokesperson
E. Negotiator
14. The role of spokesperson would most likely entail
A. attending the funeral of a former employee.

B. holding a press conference announcing the introduction of a new product.
C. hiring, training, and motivating workers.
D. informing employees about new government safety standards.
E. negotiating the price of raw materials with an external supplier.
15. Which of the following managerial roles would likely involve allocating budget requests?
A. Spokesperson
B. Disseminator
C. Leader
D. Resource allocator
E. Monitor
16. Which of the following is an example of something a manager performing the role of distrubance
handler might do?
A. Speak at a Chamber of Commerce meeting

B. Hire a new Human Resource Manager for the company
C. Resolve a dispute between employees
D. Develop a new strategic five-year plan for the company
E. Design a new customer response system for the company
17. A manager in the role of negotiator would primarily
A. deal with others outside the organization.

B. resolve disputes between various parties.
C. settle labor contracts.
D. serve as a representative of the organization.
E. seek information for strategic decisions.
18. Which of the following is an example of something a manager acting in the role of a leader would
do?
A. Choose the best resources to most effectively and efficiently produce the organization's product
or service.
B. Verify the quality of resources that pass through the organization.
C. Determining how organizational resources will be released in the environment.
D. Encourage workers to increase productivity.
E. Identify the various suppliers the organization will utilize to acquire resources.
19. When Kim attends ribbon-cutting ceremonies on behalf of her organization, she is engaging in
A. interpersonal roles.
B. technical roles.
C. diagnostic roles.
D. informational roles.
E. decision making roles.
20. RaSean is known for her ability to quickly develop solutions to problems. This demonstrates
ReSean’s strong
A. conceptual skills.
B. time management skills.
C. diagnostic skills.
D. interpersonal skills.
E. technical skills.
21. Joshua is able to visualize how the various tasks within his company fit together and how each task
contributes towards the "big picture." Joshua can be said to have strong
A. problem-solving skills.
B. diagnostic skills.
C. technical skills.
D. conceptual skills.
E. interpersonal skills.
22. Mike is an engineer who can solve complex mathematical equations on the job. Mike is consider
valuable to his employer for his strong
A. interpersonal skills.
B. problem-solving skills.
C. conceptual skills.
D. diagnostic skills.
23. Top managers tend to depend more on their ____ skills for success in the organization.
A. diagnostic and interpersonal

B. conceptual and diagnostic
C. problem-solving and time management
D. technical skills and interpersonal
E. conceptual and technical
24. Mary’s ability to identify the products that consumers want to buy illustrates her _____ skills.
A. diagnostic
B. conceptual
C. technical
D. interpersonal
E. decision-making
25. Compared to lower-level and top-level managers, middle managers require more of which skill?
A. Diagnostic
B. Interpersonal
C. Conceptual
D. Technical
E. Middle managers require an even distribution across all four above skills.
26. Information from which of the following disciplines would be least helpful in your study of
organizational behavior?
A. Political science
B. Economics
C. Medicine
D. Anthropology
E. Linguistics
27. Which of the following disciplines is concerned with understanding of people and their
environments?
A. Psychology
B. Organizational Psychology
C. Anthropology
D. Engineering
E. Medicine
28. Contemporary organizational behavior is both ____ in focus and ____ in nature.
A. dynamic; prescriptive
B. stable; consistent
C. interdisciplinary; descriptive
D. cross-cultural; proscriptive
E. interactional; behavioral
29. The field of sociology helps managers to better understand
A. the causes and consequences of stress.

B. productivity measurement.
C. the concept of personality.
D. ergonomics.
E. families and occupational classes.
30. The descriptive nature of organizational behavior allows researchers to
A. predict with certainty that changing a specific set of workplace variables will improve an
individual's performance.
B. suggest that certain general concepts or variables tend to relate to one another in a particular
setting.
C. prescribe the correct way to manage people.
D. stabilize the complexities inherent in studying human behavior.
E. increase the job satisfaction of nearly all workers.
31. The central processes of interest in organizational behavior can be grouped into which of the
following three basic categories?
A. Contextual, situational, and industrial

B. Individual, interpersonal, and organizational
C. Referential, supplemental, and complementary
D. Transactional, transformational, and interactional
E. Dynamic, static, and semi-static
32. Under the systems perspective, a system is defined as
A. an interrelated set of elements that functions as a whole.

B. a procedure for fair and impartial performance appraisals.
C. a collection of independent organizations.
D. the central technology of the organization.
E. the ideal process for completing a particular job.
33. All of the following are inputs an organization receives from its environment, EXCEPT
A. financial.
B. materials.
C. human.
D. employee behaviors.
E. informational.
34. Under the systems view, the profits that Forever 21 receives as a result of the services it provides is
one type of
A. technology.
B. output.
C. input.
D. transformation.
E. contingency.
35. The systems view is important to managers because it
A. underscores the importance of the organization's environment.

B. gives them a set procedure for making decisions.
C. allows them to eliminate the interaction among various elements of the organization.
D. reduces their risk of human error.
E. shifts the focus from outside the company to inside the company.
36. Which of the following perspectives argues that universal rules, solutions, guidelines, predictions,
and principles are feasible when applied to organizations?
A. The universal perspective

B. Behavioral organization theory
C. The systems perspective
D. The interactional perspective
E. The contingency perspective
37. Which perspective of management would most likely refute the notion that one style of leadership
would enhance employee satisfaction and job performance under any condition?
A. Situational perspective
B. Classical perspective
C. Behavioral perspective
D. Interactional perspective
E. Universal perspective
38. ____ attempts to explain how people select, interpret, and change various situations.
A. Interactionalism
B. Contextualism
C. Universalism
D. Individualism
E. Systems theory
39. Which of the following is not studied as a group-level outcome in organizational behavior?
A. Productivity
B. Absenteeism
C. Norms
D. Performance
E. Cohesiveness
40. Some outcomes can be studied at the individual, group and organization levels. Which of the
following is generally assessed at both the individual and organizational levels?
A. Absenteeism
B. Financial performance
C. Survival
D. Norms
E. Cohesiveness
41. If Kenyatta is interested in understanding why her colleagues behave as they do, which of these
can help?
A. Operations
B. Decision analysis
C. Organizational behavior
D. Marketing
E. Finance
42. Which of the following is NOT a basic managerial function?
A. Organizing
B. Planning
C. Controlling
D. Leading
E. Informing
43. Organizing is the process of
and units.
E. moving organizational resources with the ultimate goal of attaining organizational goals
44. Leading is the process of
and units.
45. Controlling is the process of
and units.
E. removing organizational resources with the ultimate goal of attaining organizational goals
46. Technical skills
A. are the skills necessary to accomplish specific tasks within the organization.
B. are used by managers to communicate with, understand, and motivate individualsand groups.
C. are used by managers to think in the abstract.
D. are used by managers to understand cause-and -affect relationships and to recognize the
optimal solutions to problems.
E. are used by managers to plan the big future of the organization.
47. Interpersonal skills
48. Conceptual skills
E. are used by managers to resolve interpersonal conflicts.
49. Diagnostoc skills
50. The study of human behavior in organizational settings, the interface between human behavior
and the organization, and the organizational itself is called organizational behavior.
True False
51. Even though humans behave in organizations, such conduct occurs independently of the
environment.
True False
52. Organizational behavior is a designated business function just like marketing and accounting.
True False
53. Developing new corporate goals that involve acquiring new businesses is part of the planning
function.
True False
54. Organizing is the process of designing jobs and establishing patterns of authority.
True False
55. Leading is the process of setting deadlines and making plans to achieve goals.
True False
56. The controlling function includes monitoring organizational behavior and taking corrective action
when needed.
True False
57. Managers acting as liaisons and spokespersons are operating in interpersonal roles.
True False
58. Figurehead, leader, and liaison are all decision-making roles that a manager can perform in an
organization.
True False
59. The ability to think in the abstract comes from a manager's conceptual skills.
True False
60. Managers use their interpersonal skills to understand cause-and-effect relationships.
True False
61. First-line managers need stronger conceptual and diagnostic skills than technical and interpersonal
skills.
True False
62. Organizational behavior draws on research from the fields of psychology, sociology, and
engineering.
True False
63. Decision-making roles include disturbance handler, resource allocator, and monitor.
True False
64. Psychology is concerned with the interactions between people and their environments, especially
their cultural environment.
True False
65. A system is an interrelated set of elements that function as a whole.
True False
66. An organizational system receives inputs from the environment, combines and transforms them,
and then returns them to the environment.
True False
67. A systems perspective keeps managers focused on both internal and environmental processes.
True False
68. In organizations, most situations and outcomes are contingent; this is, the precise relationship
between any two variables is likely to be situational, dependent on other variables.
True False
69. Over time, organizational behavior has gradually shifted from a situational perspective to a
universal perspective.
True False
70. The organizational system has four basic categories of input from its environment: technological,
financial, material, and human.
True False
71. The notion that the relation between workers' skill levels and their performance levels depends on
their degree of loyalty illustrates a situational perspective.
True False
72. Interactionalism attempts to explain how people select, interpret, and change various situations.
True False
73. Cohesiveness can be measured at the individual and organizational levels.
True False
74. A manager who pays workers high wages may increase workers satisfaction, but may also lower
important organizational-level outcomes.
True False
75. _______ can be defined as the study of human behavior in organizational settings, the interface
between human behavior and the organization, and the organization itself.
________________________________________
76. Regardless of size, scope, or location, all organizations have at least one thing in common, they
are made up of __________.
________________________________________
77. Organizational behavior is not defined as a business _________.
________________________________________
78. Whether a business is large or small, domestic or international, growing or stagnating, its
managers perform their work within a(n) __________.
________________________________________
79. By designing jobs and establishing patterns of authority, the manager is performing the _________
function.
________________________________________
80. _________ is the process of motivating employees of an organization to work together toward the
organization's goals.
________________________________________
81. Performance evaluation, reward systems, and motivation all apply to __________.
________________________________________
82. Managers who attend a retirement ceremony are functioning in the _________ role.
________________________________________
83. The ________ role includes sending out memos to make employees aware of new procedures.
________________________________________
84. Resolving a dispute between employees would be part of the __________ role.
________________________________________
85. A manager in the role of _________ might develop a new product and convince others that the idea
will work.
________________________________________
86. The role of ________ involves speaking to external constituencies on behalf of the organization.
________________________________________
87. The _______ serves as a representative of the organization in reaching agreements with other
organizations, such as labor unions.
________________________________________
88. The __________ helps to allocate budget requests.
________________________________________
89. _________ skills allow managers to better understand cause-and-effect relationships and to
recognize the optimal solution to problems.
________________________________________
90. _________ is concerned with the interactions between people and their environments, especially
________________________________________
91. Medicine has been incorporated into the field of organizational behavior, particularly in the area of
_______.
________________________________________
92. __________ in the field of organizational behavior involves work and productivity measurement.
________________________________________
93. A(n) _______ is an interrelated set of elements functioning as a whole.
________________________________________
94. Products and services, profits and losses, and employee behaviors are all types of _________ that an
organizational system releases to the environment.
________________________________________
95. Managers, office equipment, funds from stockholders, and sales forecasts are all examples of
__________ to an organizational system.
________________________________________
96. __________ is used to transform inputs into outputs.
________________________________________
97. From a(n) _________ perspective, managers try to identify the possible ways to solve problems
based on organizational conditions.
________________________________________
98. _________ attempts to explain how people select, interpret, and change various situations.
________________________________________
99. A person's ________ is an indicator of his or her efficiency and is measured in terms of the products
or services created per unit of output.
________________________________________
100. Match the following:
1. organizational outputs organizational behavior ____

2. liaison role people as resources ____
3. basic management
function organizing ____
4. human side of
management relating to others ____
5. decision-making role accomplish specific tasks ____
6. diagnostic skills think in the abstract ____
7. interpersonal role sold to the consuming public ____
transformation of inputs to
8. anthropology outputs ____
9. systems theory seeks valuable information ____
10. spokesperson universal conclusions impossible ____
11. conceptual skills voluntary initiator of change ____
12. entrepreneur cause-and-effect relationships ____
announces new products to
13. situation theory press ____
14. productivity resource allocator ____
15. stress leader ____
16. study of human behavior interrelated set of elements ____
17. technical skills level of outputs per input ____
18. monitor aids study of organization culture ____
19. political science the field of medicine ____
20. technology power and decision making ____
101. Define organizational behavior in terms of the individual, the individual-organizational interface,
and the organization itself.
102. Explain why it is important for managers to have a good understanding of organizational
behavior.
103. Discuss the four basic managerial functions and how they related to organizational behavior.
104. Describe, discuss, and give examples of the central concepts of organizational behavior that are
grouped into three basic categories.
105. Describe the relative importance of the four managerial skills for top managers versus lower-level
managers.
106. Identify, discuss, and give examples of the contextual perspectives on Organizational Behavior.
107. What is meant by the statement that organizational behavior has a descriptive, rather than
prescriptive, nature? How does this relate to its importance as a managerial tool?
108. Using the model presented in your text, briefly define systems theory. Give an example of each
component of systems theory as it exists in an organization.
109. Compare and contrast the universal and situational perspectives in organizational behavior.
110. Compare and contrast individual-level outcomes, group-level outcomes, and organizational-level
outcomes.
Chapter 1--An Overview of Organizational Behavior 8 copy
Key
1. All organizational successes and failures result directly from
A. stakeholder management.
B. comprehensive selection and placement.
C. supplier relationships.
D. the behaviors of many people.
E. the dynamics of the reward system of the organization.
2. Which of the following basic components is typically included in organizational behavior (OB)?
A. Financial reporting
B. Research and development
C. Human behavior in organizations
D. The task environment
E. The global environment
3. The primary goal of a consultant hired to solve a problem in an organization should be to
A. recognize that the organization has always been this way and little can be done to change it.
B. learn as much as possible about the organization and the people within it.
C. generate an action plan, with specific targets and completion dates.
D. focus exclusively on changing the reward system, since everything else depends on it.
E. make sure employees know the consultant has come to solve the company's problems.
4. All of these are important reasons for understanding organizational behavior EXCEPT:
A. Most people are born and educated in organizations.

B. Government organizations regulate many of our activities.
C. Most adults spend the better part of their lives working in organizations.
D. Organizational behavior offers specific perspectives on the human side of management.
E. Most people do not acquire most of their material possessions from organizations
5. Which of these is the primary concern of organizational behavior?
A. The economic side of management

B. The control side of management
C. The human side of management
D. The financial side of management
E. The production side of management
6. Which of the following is NOT one of the specific perspectives of organizational behavior?
A. People as organizations
B. People as resources
C. People as people
D. People as task environment
E. Organizational behavior has no perspectives specific to people.
7. In dealing with the work-related activities of people, managers must have an understanding of
all of the following EXCEPT
A. leadership.
B. decision-making.
C. organizational structure and design.
D. organizational culture.
E. employees’ personal lives.
8. Which of the following is NOT a resource that organizations use in the pursuit of goals and
objectives?
A. Human
B. Financial
C. Physical
D. Intangible
E. Informational
9. Planning is the process of
and units.
E. utilizing organizational resources with the ultimate goal of attaining organizational goals
10. Ahmed groups jobs into units and establishes patterns of authority. Ahmed is performing which
function of management?
A. Planning
B. Organizing
C. Controlling
D. Supervising
E. Leading
11. When Sheila attempts to motivate her employees with compensation and job opportunity, she
is utilizing which managerial function?
A. Synergizing
B. Controlling
C. Leading
D. Planning
E. Organizing
12. Martin evaluates performance, implements reward systems, and verifys inventory levels. These
are all examples of which managerial function?
A. Leading
B. Decision making
C. Organizing
D. Planning
E. Controlling
13. When Juan sends out memos outling new organizational policies, he is engaging in which
managerial role?
A. Figurehead
B. Disseminator
C. Monitor
D. Spokesperson
E. Negotiator
14. The role of spokesperson would most likely entail
A. attending the funeral of a former employee.

B. holding a press conference announcing the introduction of a new product.
C. hiring, training, and motivating workers.
D. informing employees about new government safety standards.
E. negotiating the price of raw materials with an external supplier.
15. Which of the following managerial roles would likely involve allocating budget requests?
A. Spokesperson
B. Disseminator
C. Leader
D. Resource allocator
E. Monitor
16. Which of the following is an example of something a manager performing the role of
distrubance handler might do?
A. Speak at a Chamber of Commerce meeting

B. Hire a new Human Resource Manager for the company
C. Resolve a dispute between employees
D. Develop a new strategic five-year plan for the company
E. Design a new customer response system for the company
17. A manager in the role of negotiator would primarily
A. deal with others outside the organization.

B. resolve disputes between various parties.
C. settle labor contracts.
D. serve as a representative of the organization.
E. seek information for strategic decisions.
18. Which of the following is an example of something a manager acting in the role of a leader
would do?
A. Choose the best resources to most effectively and efficiently produce the organization's
product or service.
B. Verify the quality of resources that pass through the organization.
C. Determining how organizational resources will be released in the environment.
D. Encourage workers to increase productivity.
E. Identify the various suppliers the organization will utilize to acquire resources.
19. When Kim attends ribbon-cutting ceremonies on behalf of her organization, she is engaging in
A. interpersonal roles.
B. technical roles.
C. diagnostic roles.
D. informational roles.
E. decision making roles.
20. RaSean is known for her ability to quickly develop solutions to problems. This demonstrates
ReSean’s strong
A. conceptual skills.
B. time management skills.
C. diagnostic skills.
D. interpersonal skills.
21. Joshua is able to visualize how the various tasks within his company fit together and how each
task contributes towards the "big picture." Joshua can be said to have strong
A. problem-solving skills.
B. diagnostic skills.
C. technical skills.
D. conceptual skills.
E. interpersonal skills.
22. Mike is an engineer who can solve complex mathematical equations on the job. Mike is
consider valuable to his employer for his strong
A. interpersonal skills.
B. problem-solving skills.
C. conceptual skills.
D. diagnostic skills.
23. Top managers tend to depend more on their ____ skills for success in the organization.
A. diagnostic and interpersonal

B. conceptual and diagnostic
C. problem-solving and time management
D. technical skills and interpersonal
E. conceptual and technical
24. Mary’s ability to identify the products that consumers want to buy illustrates her _____ skills.
A. diagnostic
B. conceptual
C. technical
D. interpersonal
E. decision-making
25. Compared to lower-level and top-level managers, middle managers require more of which
skill?
A. Diagnostic
B. Interpersonal
C. Conceptual
D. Technical
E. Middle managers require an even distribution across all four above skills.
26. Information from which of the following disciplines would be least helpful in your study of
organizational behavior?
A. Political science
B. Economics
C. Medicine
D. Anthropology
E. Linguistics
27. Which of the following disciplines is concerned with understanding of people and their
environments?
A. Psychology
B. Organizational Psychology
C. Anthropology
D. Engineering
E. Medicine
28. Contemporary organizational behavior is both ____ in focus and ____ in nature.
A. dynamic; prescriptive
B. stable; consistent
C. interdisciplinary; descriptive
D. cross-cultural; proscriptive
E. interactional; behavioral
29. The field of sociology helps managers to better understand
A. the causes and consequences of stress.

B. productivity measurement.
C. the concept of personality.
D. ergonomics.
E. families and occupational classes.
30. The descriptive nature of organizational behavior allows researchers to
A. predict with certainty that changing a specific set of workplace variables will improve an
individual's performance.
B. suggest that certain general concepts or variables tend to relate to one another in a
particular setting.
C. prescribe the correct way to manage people.
D. stabilize the complexities inherent in studying human behavior.
E. increase the job satisfaction of nearly all workers.
31. The central processes of interest in organizational behavior can be grouped into which of the
following three basic categories?
A. Contextual, situational, and industrial

B. Individual, interpersonal, and organizational
C. Referential, supplemental, and complementary
D. Transactional, transformational, and interactional
E. Dynamic, static, and semi-static
32. Under the systems perspective, a system is defined as
A. an interrelated set of elements that functions as a whole.

B. a procedure for fair and impartial performance appraisals.
C. a collection of independent organizations.
D. the central technology of the organization.
E. the ideal process for completing a particular job.
33. All of the following are inputs an organization receives from its environment, EXCEPT
A. financial.
B. materials.
C. human.
D. employee behaviors.
E. informational.
34. Under the systems view, the profits that Forever 21 receives as a result of the services it provides
is one type of
A. technology.
B. output.
C. input.
D. transformation.
E. contingency.
35. The systems view is important to managers because it
A. underscores the importance of the organization's environment.

B. gives them a set procedure for making decisions.
C. allows them to eliminate the interaction among various elements of the organization.
D. reduces their risk of human error.
E. shifts the focus from outside the company to inside the company.
36. Which of the following perspectives argues that universal rules, solutions, guidelines,
predictions, and principles are feasible when applied to organizations?
A. The universal perspective

B. Behavioral organization theory
C. The systems perspective
D. The interactional perspective
E. The contingency perspective
37. Which perspective of management would most likely refute the notion that one style of
leadership would enhance employee satisfaction and job performance under any condition?
A. Situational perspective
B. Classical perspective
C. Behavioral perspective
D. Interactional perspective
E. Universal perspective
38. ____ attempts to explain how people select, interpret, and change various situations.
A. Interactionalism
B. Contextualism
C. Universalism
D. Individualism
E. Systems theory
39. Which of the following is not studied as a group-level outcome in organizational behavior?
A. Productivity
B. Absenteeism
C. Norms
D. Performance
E. Cohesiveness
40. Some outcomes can be studied at the individual, group and organization levels. Which of the
following is generally assessed at both the individual and organizational levels?
A. Absenteeism
B. Financial performance
C. Survival
D. Norms
E. Cohesiveness
41. If Kenyatta is interested in understanding why her colleagues behave as they do, which of these
can help?
A. Operations
B. Decision analysis
C. Organizational behavior
D. Marketing
E. Finance
42. Which of the following is NOT a basic managerial function?
A. Organizing
B. Planning
C. Controlling
D. Leading
E. Informing
43. Organizing is the process of
and units.
44. Leading is the process of
and units.
45. Controlling is the process of
and units.
E. removing organizational resources with the ultimate goal of attaining organizational goals
46. Technical skills
B. are used by managers to communicate with, understand, and motivate individualsand
groups.
47. Interpersonal skills
groups.
48. Conceptual skills
groups.
E. are used by managers to resolve interpersonal conflicts.
49. Diagnostoc skills
groups.
50. The study of human behavior in organizational settings, the interface between human behavior
and the organization, and the organizational itself is called organizational behavior.
TRUE
51. Even though humans behave in organizations, such conduct occurs independently of the
environment.
FALSE
52. Organizational behavior is a designated business function just like marketing and accounting.
FALSE
53. Developing new corporate goals that involve acquiring new businesses is part of the planning
function.
TRUE
54. Organizing is the process of designing jobs and establishing patterns of authority.
TRUE
55. Leading is the process of setting deadlines and making plans to achieve goals.
FALSE
56. The controlling function includes monitoring organizational behavior and taking corrective
action when needed.
TRUE
57. Managers acting as liaisons and spokespersons are operating in interpersonal roles.
FALSE
58. Figurehead, leader, and liaison are all decision-making roles that a manager can perform in an
organization.
FALSE
59. The ability to think in the abstract comes from a manager's conceptual skills.
TRUE
60. Managers use their interpersonal skills to understand cause-and-effect relationships.
FALSE
61. First-line managers need stronger conceptual and diagnostic skills than technical and
interpersonal skills.
FALSE
62. Organizational behavior draws on research from the fields of psychology, sociology, and
engineering.
TRUE
63. Decision-making roles include disturbance handler, resource allocator, and monitor.
FALSE
64. Psychology is concerned with the interactions between people and their environments,
especially their cultural environment.
FALSE
65. A system is an interrelated set of elements that function as a whole.
TRUE
66. An organizational system receives inputs from the environment, combines and transforms
them, and then returns them to the environment.
TRUE
67. A systems perspective keeps managers focused on both internal and environmental processes.
TRUE
68. In organizations, most situations and outcomes are contingent; this is, the precise relationship
between any two variables is likely to be situational, dependent on other variables.
TRUE
69. Over time, organizational behavior has gradually shifted from a situational perspective to a
universal perspective.
FALSE
70. The organizational system has four basic categories of input from its environment:
technological, financial, material, and human.
FALSE
71. The notion that the relation between workers' skill levels and their performance levels depends
on their degree of loyalty illustrates a situational perspective.
TRUE
72. Interactionalism attempts to explain how people select, interpret, and change various
situations.
TRUE
73. Cohesiveness can be measured at the individual and organizational levels.
FALSE
74. A manager who pays workers high wages may increase workers satisfaction, but may also lower
important organizational-level outcomes.
TRUE
75. _______ can be defined as the study of human behavior in organizational settings, the interface
between human behavior and the organization, and the organization itself.
Organizational behavior
76. Regardless of size, scope, or location, all organizations have at least one thing in common, they
are made up of __________.
people
77. Organizational behavior is not defined as a business _________.
function
78. Whether a business is large or small, domestic or international, growing or stagnating, its
managers perform their work within a(n) __________.
social context
79. By designing jobs and establishing patterns of authority, the manager is performing the
_________ function.
organizing
80. _________ is the process of motivating employees of an organization to work together toward
the organization's goals.
Leading
81. Performance evaluation, reward systems, and motivation all apply to __________.
controlling
82. Managers who attend a retirement ceremony are functioning in the _________ role.
figurehead
83. The ________ role includes sending out memos to make employees aware of new procedures.
disseminator
84. Resolving a dispute between employees would be part of the __________ role.
disturbance handler
85. A manager in the role of _________ might develop a new product and convince others that the
idea will work.
entrepreneur
86. The role of ________ involves speaking to external constituencies on behalf of the organization.
spokesperson
87. The _______ serves as a representative of the organization in reaching agreements with other
organizations, such as labor unions.
negotiator
88. The __________ helps to allocate budget requests.
resource allocator
89. _________ skills allow managers to better understand cause-and-effect relationships and to
recognize the optimal solution to problems.
Diagnostic
90. _________ is concerned with the interactions between people and their environments, especially
Anthropology
91. Medicine has been incorporated into the field of organizational behavior, particularly in the
area of _______.
stress
92. __________ in the field of organizational behavior involves work and productivity measurement.
Engineering
93. A(n) _______ is an interrelated set of elements functioning as a whole.
system
94. Products and services, profits and losses, and employee behaviors are all types of _________ that
an organizational system releases to the environment.
outputs
95. Managers, office equipment, funds from stockholders, and sales forecasts are all examples of
__________ to an organizational system.
inputs
96. __________ is used to transform inputs into outputs.
Technology
97. From a(n) _________ perspective, managers try to identify the possible ways to solve problems
based on organizational conditions.
situational
98. _________ attempts to explain how people select, interpret, and change various situations.
Interactionalism
99. A person's ________ is an indicator of his or her efficiency and is measured in terms of the
products or services created per unit of output.
productivity
100. Match the following:
1. organizational outputs organizational behavior 16

2. liaison role people as resources 4
3. basic management
function organizing 3
4. human side of
management relating to others 2
5. decision-making role accomplish specific tasks 17
6. diagnostic skills think in the abstract 11
7. interpersonal role sold to the consuming public 1
transformation of inputs to
8. anthropology outputs 20
9. systems theory seeks valuable information 18
10. spokesperson universal conclusions impossible 13
11. conceptual skills voluntary initiator of change 12
12. entrepreneur cause-and-effect relationships 6
announces new products to
13. situation theory press 10
14. productivity resource allocator 5
15. stress leader 7
16. study of human behavior interrelated set of elements 9
17. technical skills level of outputs per input 14
aids study of organization
18. monitor culture 8
19. political science the field of medicine 15
20. technology power and decision making 19
101. Define organizational behavior in terms of the individual, the individual-organizational interface,
and the organization itself.
Answers will vary.
102. Explain why it is important for managers to have a good understanding of organizational
behavior.
Answers will vary.
103. Discuss the four basic managerial functions and how they related to organizational behavior.
Answers will vary.
104. Describe, discuss, and give examples of the central concepts of organizational behavior that are
grouped into three basic categories.
Answers will vary.

105. Describe the relative importance of the four managerial skills for top managers versus lower-
level managers.
Answers will vary.
106. Identify, discuss, and give examples of the contextual perspectives on Organizational Behavior.
Answers will vary.
107. What is meant by the statement that organizational behavior has a descriptive, rather than
prescriptive, nature? How does this relate to its importance as a managerial tool?
Answers will vary.
108. Using the model presented in your text, briefly define systems theory. Give an example of each
component of systems theory as it exists in an organization.
Answers will vary.
109. Compare and contrast the universal and situational perspectives in organizational behavior.
Answers will vary.

110. Compare and contrast individual-level outcomes, group-level outcomes, and organizational-
level outcomes.
Answers will vary.

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What are the basic components typically included in organizational behavior?

What are the basic components typically included in organizational behavior?

What are the four basic managerial functions?

What are the four basic managerial functions?

Chapter 1--An Overview of Organizational Behavior 8 copy

1. All organizational successes and failures result directly from

3. The primary goal of a consultant hired to solve a problem in an organization should be to

A. Most people are born and educated in organizations.

5. Which of these is the primary concern of organizational behavior?

A. The economic side of management

9. Planning is the process of

14. The role of spokesperson would most likely entail

A. attending the funeral of a former employee.

A. Speak at a Chamber of Commerce meeting

17. A manager in the role of negotiator would primarily

A. deal with others outside the organization.

A. diagnostic and interpersonal

29. The field of sociology helps managers to better understand

A. the causes and consequences of stress.

30. The descriptive nature of organizational behavior allows researchers to

A. Contextual, situational, and industrial

32. Under the systems perspective, a system is defined as

A. an interrelated set of elements that functions as a whole.

35. The systems view is important to managers because it

A. underscores the importance of the organization's environment.

A. The universal perspective

42. Which of the following is NOT a basic managerial function?

44. Leading is the process of

46. Technical skills

47. Interpersonal skills

49. Diagnostoc skills

60. Managers use their interpersonal skills to understand cause-and-effect relationships.

65. A system is an interrelated set of elements that function as a whole.

77. Organizational behavior is not defined as a business _________.

88. The __________ helps to allocate budget requests.

93. A(n) _______ is an interrelated set of elements functioning as a whole.

96. __________ is used to transform inputs into outputs.

1. organizational outputs organizational behavior ____

1. All organizational successes and failures result directly from

3. The primary goal of a consultant hired to solve a problem in an organization should be to

A. Most people are born and educated in organizations.

5. Which of these is the primary concern of organizational behavior?

A. The economic side of management

9. Planning is the process of

14. The role of spokesperson would most likely entail

A. attending the funeral of a former employee.

A. Speak at a Chamber of Commerce meeting

17. A manager in the role of negotiator would primarily

A. deal with others outside the organization.

A. diagnostic and interpersonal

29. The field of sociology helps managers to better understand

A. the causes and consequences of stress.

30. The descriptive nature of organizational behavior allows researchers to

A. Contextual, situational, and industrial

32. Under the systems perspective, a system is defined as

A. an interrelated set of elements that functions as a whole.

35. The systems view is important to managers because it

A. underscores the importance of the organization's environment.