Group Work: Prepared By: Ms - Atiah

GROUP WORK Prepared by : Ms.
Atiah
Do you enjoy working in group?
OBJECTIVES
1. To recognize the benefit
and importance of group
work.
2. To identify and solve
group conflict.
GROUP WORK
- A collection of people working together in the same area to
complete a given task which includes :
i. any learning and teaching tasks or activities that require
students to work in groups
ii. any formal assessment tasks that require students to work in
groups.
TEAM
- known to be as a special subset of groups.
- It is defined as a small number of people with complementary
skills to commit to a common purpose.
- It requires individual and mutual accountability.
- A high - performing team is defined as one that us empowered,
self- directed, and cross functional
- Able to perform higher level task compared to group.
MEMBERS
- “it has been reinforced that five or six is the right number
(on a team).” – Wittenberg, director of the Wharton
Graduate Leadership Program
- The task given should be meaningful and allow students
to be a part of it.
- The number of members really depends on the task
assigned.
DIFFERENCES
Group work Team
Individual goals Team goals
Individual accountability Individual and mutual accountability
Concern with one’s own outcome and Concern with the team’s outcomes and
challenges challenges
Define individual roles, Define individual roles, responsibilities and
responsibilities and tasks tasks to help team, share and rotate the
task
Come together to share information Frequent come together for discussion,
and perspectives decision making, planning, and etc
FORMAL & INFORMAL GROUP
Formal Informal
Focus on the performance job Coordinated by group norms
Designed to achieve goals Natural outcome at workplace,
school or etc.
People are place in a hierarchy Group association are not
and status are determined specified.
Coordination of members are
controlled
MANAGER LED & SELF -MANAGING TEAM
Functional Cross Self-

team Functional directed
team work team
Virtual team The problem Task forces

solving team
What do you enjoy
working in a group?
What are the
difficulties experienced
working in a group?
MANAGING CONFLICT
•A number of organization tend to lump people together with less
training on working as team therefore misunderstanding ,conflict
and less cooperation can happen.
•Conflicts can happen in many ways such as:

i. Clashes of goals
ii. Different method and strategies for carrying task
iii. Disagreement about individual roles and hierarchy
iv. Frustration and anger cause by another party.
v. External conflicts
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MANAGING CONFLICT
- Conflicts can be solved with the right techniques and principles of
effective communication.
- Effective and a conscious communication is able to help a chaotic
environment.
- Having the capability to handle conflict can lead to increased self –
confidence, improved relationship and stressful situation.
14
STEPS TO CONFLICT RESOLUTIONS.
1. Recognize that conflict

2. Define the conflict 3. Check your perceptions
can be settled rationally.
6. Try out the solutions and 5. Assess alternative and 4. Suggest possible
evaluate it pick the best solutions
15
RECOGNIZE THAT CONFLICT CAN BE SETTLED
RATIONALLY
- Conflicts can be solved rationally when one behaves competently
and adopt a person – to – person orientation.
- Identifying unproductive behaviors is the first step to handle it
(conflict) effectively.
- Express thoughts and view openly without ruining mutual trust and
respect.
- Discuss the action and suggest recommendations towards arising
issue.
16
DEFINE THE CONFLICT
- Once you are aware about the situation of the issue,
define and know about the reason to the conflict.
-Encourages members to think from 1 perspective.
-Show interest and commitment in finding solutions which
can be acceptable and benefit all.
17
CHECK YOUR PERCEPTIONS
-A conflict can be one if it is perceived to be one.
-Conflicts tends to ripe the situation however it can possibly give rise
to our internalized distortions of behaviour, motivation and etc.
-It is normal for each party involved to make certain assumptions
regarding to others.
-Once feelings are identified well, empathic listening occurs
-Advisable for members to make clear explanation to others. All
parties need to listen and points need to be considered seriously.
18
SUGGEST POSSIBLE SOLUTIONS
-This stage involves members of the team to discuss and think
about solutions, a variety of solutions.
-Solutions suggested must not be condemned, evaluated or
criticized.
-No judgments are allowed in this stage. A strong belief on
resolving the conflict is very much encouraged.
-We are looking at all possible solutions to resolve an arising
conflict.
19
ASSESS ALTERNATIVE AND PICK THE BEST
- Once all possible solutions are generated, the decision
lies on which to be used as the key to solve the conflict.
- The mission is to identify which solutions are acceptable
or unacceptable.
- Alternatives will be assessed and judged. The optimal
solution should produce more advantages and determine
a more constructive result.
20
TRY OUT THE SOLUTIONS AND EVALUATE IT
-This stage allow member to explore and test the solution
made.
-The suggested plan should predict the ability of the party
involved. It should be able to solve the conflict and
sometimes offer a rewards.
-If it fails, the process will be done again.
-Conflict situations can be a learning experiences to people
involved.
21
CASE STUDY PRACTICE
Martha has been assigned a team of 10 people to help her plan a major customer
appreciation event. They have been working together for over a month now and they
just haven’t really come together as a team. She was sure she started off well. She
contacted each individual on the team and let them know their responsibilities on the
project.
Each of the members gets the tasks completed, but don’t seem concerned with the
others on the team. If someone needs help, no one pitches in to assist. If a team
member has a problem, no one helps him to solve that problem. Just yesterday one of
the team members had an emergency and asked if someone on the team could have
a call with the sales team so she could leave early. No one offered to help so Martha
jumped in to assist. Martha had to do something. This was a bad experience for
everyone frankly and some folks already were talking about getting off the project.
Plus she felt the event won’t be as good as it could if they just came together as a
team.
SMALL GROUP DECISION
•There is a number of different method that groups use in making a decision.
i. Decision by an expert
ii. Decision by chance
iii. Decision by the majority
iv. Decision by the leader
v. Total deferral of decision
vi. Decision by the minority
vii. Decision by averaging individual decision
viii. Decision by consensus
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TRY THIS!
Use the list below and decide which of these strategies will be used in
your group. Rank the possibilities from 1( most favorable ) to 8 (least
favorable)
-Ask an expert on the topic to make the decision
-Flip a coin
-Let the majority rule
-Let the group leader make the decision
-Stall until a decision no longer needs to be made
-Let the minority rule, because that’s sometimes fair
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GROUP WORK Prepared by : Ms.

Functional Cross Self-

Virtual team The problem Task forces

•Conflicts can happen in many ways such as:

1. Recognize that conflict

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