Questions and Answers

 Question 1 - Maximum Effect of extreme environment is on
Answer - Outgoing quality
Correct Answer - Reliability
 Question 2 - Two streams of Quality are
Answer - All of above
Correct Answer - Reliability and validity
 Question 3 - "Quality control should be part of Management Control" who

said this
Answer - Dr. W.E.Deming
Correct Answer - Dr.J.M.Juran
 Question 4 - At what stage Pareto diagram may be used ?
Answer - Before cause and Effect diagram
Correct Answer - Before and/or after cause and effect diagram
 Question 5 - Even though C & E diagram is a verbal tool it has been

recognized as a statistical tool by :
Answer - JSI (Japanese Standards Institute)
Sensitivity: Business Internal

 Question 6 - Six sigma delivers the following benefits, EXCEPT:
Answer - Economies of Scale
 Question 7 - In a Flow Diagram , what does a rectangle represent ?
Answer - An activity symbol
 Question 8 - In Muda, Mura & Muri, Muri stands for:
Answer - Overburden
 Question 9 - In a systematic problem solving steps, which is the first step ,

where member gives their own ideas ?
Answer - Problem Identification
 Question 10 - Which is not a function or role of a leader in conducting a QC

meeting :
Answer - Criticize members for wrong suggestions
 Question 11 - Quality Circle studies are presented to the management
Answer - As an occasion to share the achievements with others in the Company
Correct Answer - To provide motivation to Quality Circle

 Question 12 - What is not true of Quality Circles ?
Answer - It is guided & supported by management on a continous basis
Correct Answer - it is a stand alone concept
 Question 13 - The following is not an example of Poka Yoke:
Answer - A pendrive
Correct Answer - Recognizing a worker for a Kaizen
 Question 14 - Best decisions are likely to be arrived at by taking decisions

based on
Answer - Approrpriate data
 Question 15 - Increasing performance in a Six Sigma corporation from 3

sigma to 4 sigma would reduce Defectives Per Million (DPM) by a factor of:
Answer - 10
 Question 16 - Criticality is
Answer - S x O
 Question 17 - If you are part of a playing team as a captain and have had a
series of poor performances, what could be one of the quality tools useful to
the band in understanding possible reasons?

Answer - Cause & Effect diagram
 Question 18 - What is not correct about quality Circle concept in the

following ?
Answer - is a stand alone concept not part of TQM
 Question 19 - To show the presence of team members in QC register :
Answer - Leader will put the attendance
Correct Answer - Members put signature
 Question 20 - A teacher compiles marks in a test and observes that 44

students have scored between 50 to 60% marks, but 6 students have scored
over 70%. Which method should she use to get a good idea of the average
marks.
Answer - Median
 Question 21 - Lean services or manufacturing process focus on
Answer - Value added activities from non value added activities separation and
elimination of non value added activity
Correct Answer - All of the above
 Question 22 - The manufacture of candles in a factory is running at a 3 sigma

level. What is likely to be the defectives rate:

Answer - 6.7%
 Question 23 - Quality of data being used to make decisions depends on…
Answer - Both a and b
 Question 24 - In a nutshell, Six Sigma is considered:
Answer - A business improvement approach
 Question 25 - An appropriate tool to study the problem of process variation

is :
Answer - Bar Chart
Correct Answer - Histog
 Question 26 - Developmental Testing is
Answer - All of above
 Question 27 - Which was the first of its kind in statistical system where
verbal information and not numerical data were used for problem analysis ?
Answer - Cause & effect diagram
 Question 28 - Which statement does not fit into the philosophic frame of
Quality Circles ?

Answer - To promote the material and spiritual level of people
Correct Answer - To get the best out of human resources exclusively for
organizational improvement
 Question 29 - Developing Quality improvement skills has the closest

relationship with which of the following, at the individual level:
Answer - Analytic skills development
Correct Answer - Leadership development
 Question 30 - "Ways and means of achieving objectives" is called
Answer - P-D-C-A Policy
Correct Answer - Methodology Policy

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 Question 1 - Maximum Effect of extreme environment is on

Answer - Outgoing quality

Correct Answer - Reliability

 Question 2 - Two streams of Quality are

Answer - All of above

Correct Answer - Reliability and validity

 Question 3 - "Quality control should be part of Management Control" who

Answer - Dr. W.E.Deming

Correct Answer - Dr.J.M.Juran

 Question 4 - At what stage Pareto diagram may be used ?

Answer - Before cause and Effect diagram

Correct Answer - Before and/or after cause and effect diagram

 Question 5 - Even though C & E diagram is a verbal tool it has been

Answer - JSI (Japanese Standards Institute)

Sensitivity: Business Internal

Answer - Economies of Scale

 Question 7 - In a Flow Diagram , what does a rectangle represent ?

Answer - An activity symbol

 Question 8 - In Muda, Mura & Muri, Muri stands for:

 Question 9 - In a systematic problem solving steps, which is the first step ,

Answer - Problem Identification

 Question 10 - Which is not a function or role of a leader in conducting a QC

Answer - Criticize members for wrong suggestions

 Question 11 - Quality Circle studies are presented to the management

Answer - As an occasion to share the achievements with others in the Company

Correct Answer - To provide motivation to Quality Circle

Sensitivity: Business Internal

Answer - It is guided & supported by management on a continous basis

Correct Answer - it is a stand alone concept

 Question 13 - The following is not an example of Poka Yoke:

Correct Answer - Recognizing a worker for a Kaizen

 Question 14 - Best decisions are likely to be arrived at by taking decisions

Answer - Approrpriate data

 Question 15 - Increasing performance in a Six Sigma corporation from 3

Sensitivity: Business Internal

 Question 18 - What is not correct about quality Circle concept in the

Answer - is a stand alone concept not part of TQM

 Question 19 - To show the presence of team members in QC register :

Answer - Leader will put the attendance

Correct Answer - Members put signature

 Question 20 - A teacher compiles marks in a test and observes that 44

 Question 21 - Lean services or manufacturing process focus on

Correct Answer - All of the above

 Question 22 - The manufacture of candles in a factory is running at a 3 sigma

Sensitivity: Business Internal

 Question 23 - Quality of data being used to make decisions depends on…

Answer - Both a and b

 Question 24 - In a nutshell, Six Sigma is considered:

Answer - A business improvement approach

 Question 25 - An appropriate tool to study the problem of process variation

Answer - Bar Chart

Correct Answer - Histog

 Question 26 - Developmental Testing is

Answer - All of above

Answer - Cause & effect diagram

Sensitivity: Business Internal

 Question 29 - Developing Quality improvement skills has the closest

Answer - Analytic skills development

Correct Answer - Leadership development