5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

Assignment 2 - Problem Solving Skills and Reflection

Due May 8 at 19:55
Points 40
Questions 25
Available May 8 at 18:00 - May 8 at 19:55 1 hour and 55 minutes
Time Limit 100 Minutes

Instructions
Instructions
Assignment name: Assignment 2 - Problem Solving Skills and Reflection

Length: 100 minutes ONLINE assignment

Type: Quiz - Individual.

Due date: WED at 18:00 pm in Week 10

More detailed information about the assessment can be found HERE

(https://canvas.rmit.edu.au/courses/135886/pages/requirements-and-instructions-for-assignment-2-2?
module_item_id=6059163) .

This quiz was locked May 8 at 19:55.

Attempt History
Attempt Time Score
LATEST Attempt 1 100 minutes 32.1 out of 40

Score for this quiz: 32.1 out of 40

Submitted May 8 at 19:40
This attempt took 100 minutes.
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Assignment 2 - Part 1: Theory.

Part 1 covers the theory covered in the first 8 weeks of the course.

Answer questions 1-22. Click on Next to access all the questions.

Good luck!

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

Question 1
1 / 1 pts

What is a problem?
Some situations that need attention.

Correct!
The existence of a non-desired situation, or the missing of the desired situation.

A desired situation.

An unexpected situation.

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Question 2
1 / 1 pts

One of the main challenges of Survival Skill Vietnam (SSVN) is the

lack of consumer knowledge about the significance of survival and
first-aid skills.
Which part of the Business Model Canvas would most likely reveal such problem of SSVN?

Key partners.

Correct!
Customer relations.

Key resources.

Revenue streams.

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Question 3
1 / 1 pts

Which of the following statement best describes the purpose of Yin

Yang Model?
It demonstrates the priority between internal and external factors of firms.

It explains the most critical problems that firms must tackle in the short-term.

It explores the conflict between customers and profit/profitability of firms.

Correct!
It illustrates the internal and external factors of firms to fulfil customer demand and create profit.

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Question 4
1 / 1 pts

Which criteria describe a stakeholder?

Can influence the organization.

Conform to the organization.

Can call for immediate attention.

Correct!
All of the above.

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Question 5
1 / 1 pts

Looking at the PESTLE analysis, what is the following scenario an

example of?
An international organization wants to move its factories in a higher tax jurisdiction to somewhere with
lower tax rates and more state funding opportunities.

Correct!
Political factor.

Economic factor.

Social factor.

Technological factor.

Environmental factor.

Legal factor.

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Question 6
1 / 1 pts

Which statement is FALSE about the principle of design thinking?

Design thinking create a focus on the end user.

Design thinking make uses of quick and dirty iterative prototyping.

Correct!
The design thinking process is linear.

Design thinking redefines the problem based on user input and feedback.

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Question 7
1 / 1 pts

Which one does not belong to the design thinking process?

Correct!
Increase efficiency.

Ideate.

Define.

Empathize.

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Question 8
1 / 1 pts

Name three types of empathy approach you can do to understand

your user's needs better and gather insights.

Engage users in debate (engage), Experience what your users endure (immerse) Observe users in a regulated setting
(observation).

Engage people in debate depending on their opinions (engage), Consider what your user experiences (immerse),
Observe users in their native setting (observation).
Correct!

Engage consumers in interview (engage), Experience what your users endure (immerse), Observe users in their native
setting (observation).

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Question 9
1 / 1 pts

Product delivery channel is a touch point in which phases of the

customer journey map?
Awareness.

Correct!
Purchase.

Advocacy.

Retention.

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

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Question 10
1 / 1 pts

What are the 3 basic types of causes in a business?

Correct!
Physical, Human, Organizational.

Human, Equipment, Environment.

Human, Technology, Society.

None of the above.

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Question 11
1 / 1 pts

This is an effective way to generate collective ideas in identifying

potential root causes and possible solutions to the problem.
Correct!
Brainstorming.

Pareto chart.

Analysis of control.

Change analysis.

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Question 12
1 / 1 pts

Why is teamwork one of the better options to solving business

problems?
Choose all the correct answers.

Correct!
A group of people will normally be able to resolve a problem more effectively.

It saves the company money so that they do not hire outside problem-solvers.

Correct!
A single employee may only look at the problem as what’s best for themselves.
Correct!
The boss doesn’t know everything, even if they think they do.
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Question 13
0 / 1 pts

When incorporating the Tuckman Model, we can...

Choose the group with a history of successful problem-solving.

Make sure not to overlook the last element of Adjourning.

You Answered
Better understand the nature of our group’s evolution.

Correct Answer
Know that some problems need to revisit previous stages.

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Question 14
1 / 1 pts

Autocratic bosses are needed for...

Correct!
Decisions that need to be made quickly.

Lazy workers who need constant pushing.

Companies with no other leadership.

Situations with uncertain outcomes.

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Question 15
1 / 1 pts

What is one benefit of democratic leadership style?

Quick decision-making

Clear hierarchy and direction

High level of control by the leader

Correct!
Increased employee engagement and satisfaction

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Question 16
1 / 1 pts

Select the wrong statement.

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

The ideation process aims to generate radical design alternatives.

Correct!
The ideation process tries to explore only fewer ideas which are obvious.

The main goal of the ideation process is to explore multiple solutions.

The ideation process focuses on both large quantity and broad diversity of ideas.

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Question 17
1 / 1 pts

Select the correct statement.

Quick wins include high-effort, high-impact ideas that are worth pursuing.

Correct!
Big Projects include high-effort, high-value ideas; are likely to be differentiators against competitors.

Thankless Tasks includes high-impact, low-effort ideas that are not worth the business investment.

Fill-ins comprise high-effort, low-impact ideas that may be difficult to implement but worth the effort as their value is
minimal.

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Question 18
1 / 1 pts

What is an incremental social innovation?

An incremental social innovation is an innovation that creates a new market and value network that disrupts a
previously existing market and value network to address a human need.
Correct!

An incremental social innovation is a series of upgrades or improvements that are implemented to existing strategies,
concepts, products, processes and methods with a humanitarian purpose.

An incremental social innovation involves creating something to solve an existing problem and does not significantly
affect existing markets.

An incremental social innovation refers to the overall capacity of an organisation to produce and deliver unprompted
change for a social cause.

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Question 19
1 / 1 pts
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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

What is an advantage of the public sector in implementing social

innovation?
Access to private funding

Flexibility to innovate quickly

Correct!
Access to a wide range of resources and expertise

Focus on generating profits

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Question 20
1 / 1 pts

Systemic changes of a social innovation require:

Financial incentives.

Change in practices.

Behavioral changes.
Correct!
All of the above.

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Question 21
1 / 1 pts

Which is the most basic type of a prototype?

Maps

Diagrams
Correct!
Sketches

Mind map

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Question 22
0 / 1 pts

In design thinking, which of the following produces a more successful

testing outcome?
Only test your products on extreme users, not regular users.

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

Distinguishing the Prototype and Testing Stages.

Correct Answer
Redefining the issue between the Prototype and Test phases.
You Answered
Careful consideration of testing requirements while prototyping.

Assignment 2 - Part 2: Reflection & Analysis.

Part 2 includes open ended questions about teamwork, leadership, social innovation, and design
thinking.

You are expected to answer questions 23-25 through your own reflection and analysis.

Click on Next to access all the questions.

IMPORTANT NOTE: for the open ended questions, we ask for YOUR OWN opinion and reflection,
not answers from Google search or generative AI. Thus, if we identify that you copy answers from
other sources, you could get zero point for that answer and/or be charged of violating plagiarism policy!

Good luck!

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Question 23
4 / 6 pts

Social Innovation.
Reflecting on the Vinamilk's Green Farm Project case study, what is the role of collaboration in social
innovation? How can individuals, businesses, and governments work together in the Vinamilk's
Green Farm Project project to drive meaningful change?

Write your analysis in 120-200 words and ensure your writing is within the context of the case study.

(For the background of the O-We Water case study, go to Canvas Module for assessment case study.)

Marking rubric:

Language (Grammar & Vocabulary) & Cohesion: 1 point.

Discussion on the role of collaboration in social innovation: 2 points.

Discussion on the role of individuals, businesses, and government in O-We Water project: 3 points.

Note: if your discussion is out of topic, Language & Cohesion mark will not be counted.
Your Answer:

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

Social innovation refers to innovation that enhances society, including justice, inclusion, and opportunity
rather than drives productivity, market-rational behavior, and economic progress (Galego et al., 2021).
Thus, it is recognized as “almost impossible to solve”, requiring collaborations, which brings together
diverse stakeholders, each with unique perspectives, resources, and expertise, to address complex
social challenges (Blanchet, 2024), especially in the case of the Vinamilk Green Farm project.

Vinamilk Green Farm's purpose is to bring consumers a line of eco-friendly products, providing high
nutritional value, along with reducing carbon emission and aiming for sustainable agriculture (Vinamilk,
2023). With such a goal, it is difficult for a business to shoulder the burden alone. However, with support
from the Government (policies that create conditions for Vinamilk to develop technology), tight
relationships with local farmers to create larger scale farms across countries. Besides, Vinamilk is also
funded by organizations such as IFAD to develop sustainable agriculture (DSF, 2023); or UN SDG has
contributed to creating a framework and community values for Vinamilk to gain experience and learn
from. In general, cross-sector collaborations allow different stakeholders to combine their resources and
capabilities to develop solutions (Blanchet, 2024).

In terms of how individuals, businesses, and governments can work together in such projects, I think
individuals can participate by using the products of these projects, offering input, and raising awareness
of the initiative; corporations can share resources and work with other groups to integrate sustainable
development into their operations; and the government may assist these efforts by offering funds,
infrastructure, and supportive legislation.

References

Galego, D., Moulaert, F., Brans, M., & Santinha, G. (2021). Social Innovation & Governance: A scoping
review. Innovation: The European Journal of Social Science Research, 35(2), 265–290.
https://doi.org/10.1080/13511610.2021.1879630

Blanchet, T. (2024). The role of Social Innovation and cross-sector collaboration in addressing Wicked
problems. Innovation: The European Journal of Social Science Research, 37(1), 1–3.
https://doi.org/10.1080/13511610.2024.2326864

DSF. (2023). Vinamilk’s journey to implement the Dairy Sustainability Framework in Vietnam- Case
Study. DSF. https://www.dairysustainabilityframework.org/wp-content/uploads/2023/08/DSF-IFAD-Case-
Study-Vinamilk.pdf

Vinamilk. (2023) Rethink Sustainability, Reshape the Future. Sustainable Development Report 2022.
Vinamilk. https://www.vinamilk.com.vn/en/sustainable-development-news/2527/sustainable-
development-report-2022

The discussion on collaborative approach is quite logical. While the illustrations on what collaborative
measures that should be adopted is rather general. Examples should be applied to support the
arguments.
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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

Question 24
4.5 / 6 pts

Reflection on the SSVN (Survival Skills Vietnam) case

study
What are your key take-aways from the Test step for the SSVN case study? Explain why this Test
step is important to address the issue(s) that SSVN is facing.

Write your analysis in 120-200 words and ensure your writing is within the context of the case study.

(For the information of the SSVN case study, go to Canvas Module for the learning case study. You
should know it by now because we have discussed this case study many times in our classes.)

Marking rubric:

Language (Grammar & Vocabulary) & Cohesion: 1 point.

Discussion on key take-aways: 2.5 points.

Discussion on the step's role in solving SSVN's issues: 2.5 points.

Note: if your discussion is out of topic, Language & Cohesion mark will not be counted.

Your Answer:

The Test phase is essential because it enables businesses to get input and validate their ideas against
actual circumstances. By taking this action, SSVN can make sure that their training initiatives are both
successful and tailored to the demands of their intended audience. Testing might highlight unanticipated
difficulties or opportunities, which can improve the solution.

SSVN provides aid and survival skill training programs for individuals and organizations' employees.

Desirability: This test is to identify what the customers want regarding their training programs. SSVN
can gain feedback from those who have undergone the training. This could provide insights into
whether the training is understandable, applicable, and effective. Or they can observe and conduct
reports on how the training is applied in real-world scenarios. This could help assess the practical
effectiveness of the training.
Feasibility: This is to find out whether SSVN’s project can realistically be accomplished. It is the
practicality and possibility of a proposed project or system. SSVN can predict in advance the effort
they will need to put into the project (money, time, human resources), as well as the impact that
improving training programs will have on the company.
Viability: This is for whether the business should integrate these solutions. It analyzes whether the
project will sustain itself in the long term. SSVN must ensure the customer’s expectations to gain
competitive advantages within the market. Since their service is quite unique in the Vietnamese

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

market, SSVN can sustain their advantages in the short-term, but they should make it more
differentiative.

The goal of the Test step is not to prove the solution is perfect, but to learn more about how it can be
improved. It’s a continuous and iterative process of learning, improving, and retesting. This approach
could help SSVN enhance their training programs, thereby better fulfilling their mission of reducing
preventable casualties in Vietnam through first-aid education.

The main roles of test for the business of SSVN are quite logically explained. However, relevant an d
specific examples should be adopted to support the arguments. The length of the answer substantially
exceeds the word limit.
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Question 25
3.6 / 6 pts

Use the design thinking approach to improve student

performance at RMIT.
Plagiarism is causing some issues with students. A lot of students struggle to reference other's work in
an appropriate way. Some students even face academic misconduct charges for violating the plagiarism
policy at RMIT.

Apply the 5 steps of the Design Thinking approach to analyze and suggest improvements to
improve the students' skills of avoiding plagiarism.

Marking rubric:

Language (Grammar & Vocabulary) & Cohesion: 1 point.

Application of design thinking to solve the problem: 5 points (1 point per step).

Note: if your discussion is out of topic, Language & Cohesion mark will not be counted.

Your Answer:

Step 1: Empathize with the students

Using empathy map:

Think and Feel:

Want to achieve high scores

Lazy

Say and do:

Do not engage in class

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5/27/24, 5:21 PM Assignment 2 - Problem Solving Skills and Reflection: Integrated Perspectives on Business Problems

Use phones in class

Do not pay attention to plagiarism instructions
Copy other tasks to complete their tasks

See:

Many colleagues also plagiarize

Hear:

People say about other plagiarize without penalty

People suggest where to copy

Pain:

Low scores

Gain:

Improve scores
Understand lecture

Step 2: Define

5 whys analysis

1. Why do students engage in plagiarism?

Because they want to achieve high scores but they can't.

2. Why they can't?

Because they are not focused in class.

3. Why they are not focused in class?

Because they are distracted by using their phones.

4. Why they get distracted?

Because they are lazy.

=> Root cause: Students are lazy.

Step 3: Ideate

Possible solutions:

Lecturers ban students from using phones in class

Lecturers provide assistance when students need
Lecturers provide quiz after class

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Implementing plagiarism detection software that provides feedback to students before final
submission.

=> plagiarism detection software

Step 3: Prototype

Step 4: Test

Implement the prototype on a small scale and gather feedback.

The DT applications up to step 3 are quite relevant. However, situations and features of RMIT should be
considered. For example, online consulatations, student clubs, library team support etc.
Quiz Score: 32.1 out of 40

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