MIRELLA SILVANA DELZO INFANTE

Calle Mariano Jose de Arce Nro. 459 Pueblo Libre, Lima-Peru

Cell : 958091790
E-mail : mirelladi@hotmail.com

CURRICULUM

PROFILE

Enthusiastic, committed and resourceful, can be counted on to get the job done, without
supervision. Dependable and hardworking, get along well with colleagues
Excellent record of dependability and reliability. Work supportively with colleagues and
management.
Excellent team worker, able to work co-operatively or independently

PERSONAL

BIRTH DATE : April 25,1989

AGE : 28 yrs

PLACE OF BIRTH: : Lima

STUDIES

HIGH SCHOOL: Countryside High School

UNIVERSITY: University of Tampa

Advertising and Public Relations

KNOWLEDGE
 Photoshop
 Word
 Excel
 PowerPoint
 Dreamweaver, Illustrator
 CRM
 SPSS
  Github
 Slack
 Zapier
 MailChimp
 Intercom

LANGUAGE

ENGLISH: NEAR NATIVE

OTHER STUDIES
WHERE: St. Petersburg College
WHAT: Marketing and Business
DATE: 5/1/2013 to 5/17/2014

EXPERIENCE

April 2017 – current Bookingsync (remote)

Customer Care Success
 Attracts potential customers by
answering product and service questions;
suggesting information about other
products and services.
 Maintains customer records by updating
account information.
 Resolves product or service problems by
clarifying the customer's complaint;
determining the cause of the problem;
selecting and explaining the best solution
to solve the problem; expediting
correction or adjustment; following up to
ensure resolution.
March 2014 – December 2016 Nielsen Media Company (USA)
Customer Service Team Lead
 Researched prospective clients
 Evaluate sales and data throughout the
year
 Built new business by prospecting cold
calls and site visits
 Processed payments, update monthly
payments and collected funds
 Increased sales and profit on monthly
basis
 Made outbound customer service calls

July 8, 2013 – February 25, 2014, IQPC Exchange (USA)

Delegates Relations Sales Executive
 Communicated with clients to understand
and document the business objectives
and to maintain good consumer service
 Analyzed and resolving research issues
promptly and accurately.
 Ensured that research deliverables meet
quality standards and business
requirements.
 Actively involved in data collection and is
responsible for the accuracy of the
information collected.
 Making cold calls to delegates to promote
the event.

December 13,2012 – June 12,2013 Arena Media (PERU)

MEDIA PLANNER JR
 Responsible for developing, executing
and managing media plans
 Planned advertising campaigns
 Monitored and participated in online
conversation via posts to build brand
visibility and thought leadership
  Generated advertising orders and
reports monthly
 Monitored media channels on a daily
basis or as needed for content issues
 Negotiated rates with the media
 Analyzed data including competition
 Managed Client’s social media including
Facebook, YouTube, etc
 Handled of client orders, sales
presentations, and client requests
Administrative tasks (invoices,
payments)
 Answered incoming calls from the client
 Clerical duties such as; word processing
manuscripts, typing memos and
correspondence, schedule appointments
and meetings, Answering phone calls and
forwarding callers to appropriate staff
members, etc
 IBOPE (Brazilian Institute of Public
Opinion and Statistics) Certified

February 3, 2012 - September 10,2012 Grant Thornton (PERU)

MARKETING COORDINATOR
 Conducted meetings with prospective
clients to close sales and maintaining
good consumer service
 Planned event management through
entire life cycle of event
 Assisted with design, production, and
distribution of event-related materials
with business development team
 Coordinated advertising placement and
schedules
 Coordinated appropriate use of
company’s logos
 Coordinated activities to promote
department services and products within
the company community and to the
general public
 Performed tasks including direct mail,
telemarketing, advertising, publicity,
community relations, special events
 Coordinated design, production, and
distribution of publications and other
promotional materials such as press
releases, advertisements, catalogs,
brochures, fliers, signage, A/V
presentations, displays, exhibits, etc
 Administered company marketing
calendar
 Administered marketing budget(s), as
assigned
 Produced Bulletins and newsletters once
a month both in English and Spanish
 Coordinated follow-up of accounts with
sales using CRM to document customer
interaction
 Answered incoming calls from potential
clients and having good customer service
 Coordinated digital sales directly with the
provider
 Assessed post event and advertising
analysis to determine whether objectives
were met
 Developed web advertising programs
with an emphasis on content and social
media
 Clerical duties; Setting up appointments
and meetings, Making travel arrangement
 on behalf of senior managers, distribute
documents, etc

February 2011 - September 2011 British Embassy (PERU)

EVENT COORDINATOR
 Clerical Work included (typing, filing,
phone work, accounts payable, accounts
receivable, payroll, inputting data into
computer)
 Answered all incoming calls and
maintained good consumer service
 Public Relations Coordinator; wrote press
release from Spanish to English vice versa
 Responsible for maintaining good
consumer service
 Worked directly with the Ambassador
during congressional meetings; making
sure that the ambassador does a really
good job representing the British
Embassy

Skills/Background
 United States Citizen and Peruvian Citizen
(double nationality)
 Problem-solving capabilities
 Ability to type forms and correspondence
 Able to do multi-tasking assignments
 Ability to work with multiple teams
simultaneously-both internal and
external in a dynamic, fast-paced
environment
 Effective communication & presentation
skills
 Two times Peruvian national table tennis
champion