TQM Midterm
TQM Midterm
TQM Midterm
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It refers to a coordinated effort to achieve product or service that did not exist before
a given level of quality.
Select one:
a. Performance
b. Project
c. Service
d. Product
Question 5
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It is a way of looking at and then controlling the processes which are present in the
business organization.
Select one:
a. Business process management
b. Business accounting management
c. Business marketing management
d. Business organization management
Question 6
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Which of the following does not belong to the benefits of assembly line balancing?
Select one:
a. Improved and efficient process
b. Potential decrease in costs and increase in profits
c. Increase inturnover rate
d. Minimum or zero ideal time
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Time gap between the in and out in the process time is longer when process layout
is utilized.
Select one:
True
False
Question 8
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The first principle in total quality management (TQM) which refers to the level of
quality is determined by the customer.
Select one:
a. Process-centered
b. Customer-focused
c. Integrated system
d. Continual improvement
Question 9
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Operating costs of the location are the main concerns of demand factors that should
be considered in choosing the location for the business.
Select one:
True
False
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Which of the following is not included in the reasons why a certain business will be
choosing to change the business premises?
Select one:
a. To lower the business costs
b. To be more convenient for your customers.
c. To have venue for relaxation
d. To have more business space
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A usual layout problem wherein all the given material must be laid out, minimizing
simultaneously the total space or transportation of resources between items or while
some additional constraints between the items.
Select one:
a. Fixed size, varying contents
b. Varying size, fixed contents
c. Fixed size, fixed contents
d. Fixed shape, varying contents
Question 15
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There is no need to consider the government in locating the business because they
will not be regulated by it and the government will never provide special assistance
to high unemployment assistance.
Select one:
True
False
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One factor in choosing a location which refers to the nearness of the market in the
business location.
Select one:
a. Market
b. Transportation cost
c. Raw material
d. Land
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A DMAIC approach wherein individuals who are skilled in the method and tools such
as process or quality improvement experts are the ones who lead a team.
Select one:
a. KAIZEN approach
b. Team approach
c. 5s approach
d. Individual approach
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The following are the strategic importance of business location except for
Select one:
a. Short term decisions
b. Decision made relatively infrequently
c. Important impact on variable and fixed costs
d. Global in nature
Question 26
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Which of the following business premises is not suited for production operation
business?
Select one:
a. A small office
b. Manufacturing plant
c. Storage facility
d. Warehouse
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One of the objectives to achieve in performance measure is to identify which
processes needs improvement.
Select one:
True
False
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Buying or leasing the business premises are the possible options of choosing for
business premise.
Select one:
True
False
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It is a named type of data representation which may apply to one or more attributes.
Select one:
a. Relationship
b. Attribute
c. Domain
d. Entity types
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Entity relationship diagram demonstrates the _________ between the different data
categories and shows the different data categories required for the database
development.
Select one:
a. difference
b. relationship
c. commonality
d. disaffiliation
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Changes which are produced by the activities in the relevant part of the real world
are the focus.
Select one:
a. State-flow
b. Agent-related workflow
c. Agent-related flow
d. Input/output flow
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The following are the reasons fore re-designing layout except for
Select one:
a. On the existing shop floor, free space should be formed.
b. The business firm will have a new business, a new product group has to be
assembled
c. New assembly lines are required for the new product type
d. Increase of the area of the actual assembly activity by reorganization
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Quality is sum of characteristics and features of products which bear on its ability to
satisfy implied or stated _________ needs.
Select one:
a. Manager's
b. Suppliers'
c. Sellers'
d. Customers'
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To have more business space, a business firm may choose a new business premise.
Select one:
True
False
Question 43
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Which is true with regards to employee involvement?
Select one:
a. Employees are able to spot but failed to pinpoint areas that need improvement.
b. Employees implement and support decisions wherein they are not a part in the
making process.
c. Employees are able to take corrective actions in the latter part.
d. Employees with the use of their expert knowledge of the process, make better
decisions.
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With the objective to fulfill requirements for quality, _________ are used as operational
techniques and activities.
Select one:
a. Quality controls
b. Quality assurance
c. Quality management
d. "Quality circles"
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________ are used to integrate the quality discipline into the activities and culture of
the business firm.
Select one:
a. Data and effective communication
b. Strategy and effective communication
c. Data, strategy, and effective communication
d. Data and strategy
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In group layout, the material or its major components remain in a fixed location and
machinery,
Select one:
True
False
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The image of the site where the business will be located has nothing to do with its
success.
Select one:
True
False
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Business organization aside from having best employees should have an effective
leader which may put the firm in the best possible position which can lead them to
success.
Select one:
True
False
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The type of business premises for the business depends on its activities.
Select one:
True
False
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DMAIC is a method for best practices and at the same time, a method to discover
best practices.
Select one:
True
False
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A lot of wasted energy, time and confusion may result from a effective layout.
Select one:
True
False
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Plant layout designs must be created in a way that the need of manufacturing parts
in batches is removed.
Select one:
True
False
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Layout evaluation criteria wherein plant layout designs must be created in a way that
the need of manufacturing parts in batches is removed.
Select one:
a. Work in progress inventory
b. Continuous flow
c. Utilization of multifunctional workforce
d. Manufacturing flexibility
Question 18
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When the system mission is to integrate existing subsystems, the best process view is
the input/ output flow.
Select one:
True
False
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DMAIC process covers how one study, identify, change and do monitoring the
business processes so as to ensure that they run smoothly and may be improved
overtime. It is open framed in terms of daily work flow.
Select one:
True
False
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In selecting the supplier, see to it that it has a customer satisfaction and organization
credibility track record.
Select one:
True
False
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The first quality control circles were organized for the purpose of quality
improvement in 1960.
Select one:
a. 1975
b. 1980
c. 1990
d. 1960
Question 27
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The real test of quality which is an affirmative indication or judgment that the
manufacturer/supplier of product or service has met the important specification
requirements, contact or regulations and the state of meeting requirements.
Select one:
a. Quality control
b. Quality
c. Quality management
d. Conformity
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Which of the following is not included in the 3 key areas to focus in transforming
performance management?
Select one:
a. Culture
b. Transformation
c. Alignment
d. State of being stagnant
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Quality control process will be far less effective without sound leadership.
Select one:
True
False
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Quality is sum of characteristics and features of products which bears on its ability to
satisfy implied or stated customer's needs.
Select one:
True
False
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In the data collection, the collected data will be filtered, grouped together and
processed.
Select one:
True
False
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A factor that may influence the choice of business location which refers to cost with
regards to getting the raw materials for the business production or stocks for sale
Select one:
a. Transport cost
b. Land cost
c. Energy cost
d. Labor cost
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It is not a good idea of looking for other business in the locality that might
complement products and services to be produced by the business.
Select one:
True
False
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In identifying relationship, the primary key of parent entity is inherited by the child
entity as a non-primary key attribute.
Select one:
True
False
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If the system mission is to navigate each process to its goals and objectives,
utilization of input/output flow is advised.
Select one:
True
False
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