TQM Midterm

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The documents discuss concepts like concurrent engineering, total quality management, logical database modeling, and factors to consider when choosing a business location.

Project management decisions should be based on quantitative data, objective facts, and experiences/intuition should only influence later decisions in specific contexts.

Logical database modeling is required for compiling business requirements and representing them as a model.

Implementation of concurrent engineering can be challenging but the

competitive advantage means it is beneficial in the long term.


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True 
False
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Project management decisions should be based on a concrete basis of quantitative


data and objective fact measurement which should only be influenced by
experiences and intuition at the later date and should be applied to that specific
context.
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True
False 
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For compiling business requirements and representing the requirements as a model,


logical database modeling is required.
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True 
False
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It refers to a coordinated effort to achieve product or service that did not exist before
a given level of quality.
Select one:
a. Performance
b. Project
c. Service
d. Product 
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It is a way of looking at and then controlling the processes which are present in the
business organization.
Select one:
a. Business process management
b. Business accounting management
c. Business marketing management
d. Business organization management 
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Which of the following does not belong to the benefits of assembly line balancing?
Select one:
a. Improved and efficient process
b. Potential decrease in costs and increase in profits
c. Increase inturnover rate 
d. Minimum or zero ideal time
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Time gap between the in and out in the process time is longer when process layout
is utilized.
Select one:
True
False 
Question 8
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The first principle in total quality management (TQM) which refers to the level of
quality is determined by the customer.
Select one:
a. Process-centered
b. Customer-focused 
c. Integrated system
d. Continual improvement
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The fourth stage in the DMAIC process.


Select one:
a. ANALYZE the process so as to determine variation root causes, defects or poor
performance
b. CONTROL the process that was improved and the future process performance.
c. IMPROVE process performance by addressing and eliminating root causes. 
d. DEFINE the problem, activity for improvement, improvement opportunity goals of
the project and the external and internal customer requirements.
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Effective communication is one of the keys to motivation because __________ need to


know that they are important individuals and members of the business organization.
Select one:
a. Employees 
b. Managers
c. Employers
d. Customers
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Operating costs of the location are the main concerns of demand factors that should
be considered in choosing the location for the business.
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True 
False
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It refers to giving of assignment to proper number of workers or machines for each


assembly line operations so as to meet required rate of production with minimum or
zero ideal time.
Select one:
a. Location planning
b. Assembly line balancing
c. Layout redesigning
d. Business process management 
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Which of the following is not included in the reasons why a certain business will be
choosing to change the business premises?
Select one:
a. To lower the business costs
b. To be more convenient for your customers.
c. To have venue for relaxation 
d. To have more business space
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A usual layout problem wherein all the given material must be laid out, minimizing
simultaneously the total space or transportation of resources between items or while
some additional constraints between the items.
Select one:
a. Fixed size, varying contents
b. Varying size, fixed contents
c. Fixed size, fixed contents 
d. Fixed shape, varying contents
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It is data-driven strategy utilized to improve processes.


Select one:
a. Logical and physical database modeling
b. Logical database modeling
c. Physical database modeling
d. DMAIC process 
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Probability of malfunctioning or failing of a product within a specified time period


reflects this dimension.
Select one:
a. Performance 
b. Reliability
c. Features
d. Durability
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There is no need to consider the government in locating the business because they
will not be regulated by it and the government will never provide special assistance
to high unemployment assistance.
Select one:
True
False 
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One factor in choosing a location which refers to the nearness of the market in the
business location.
Select one:
a. Market
b. Transportation cost 
c. Raw material
d. Land
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The fifth step in layout redesigning.


Select one:
a. Analyze the defined problem.
b. Implement the preferred solution.
c. Analyze and evaluate alternatives based on key performance indicators. 
d. Select the best layout design.
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In DMAIC process, learning is built from permanent to temporary solution for


difficult problems:
Select one:
True 
False
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Which of the following is not included in the characteristics of quality leaders?


Select one:
a. Believe that prevention is better than cure
b. Let subordinates be empowered 
c. Prioritize attention to internal and external suppliers
d. Believe that improvement is better than maintenance
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It is utilized in assessing the available resource use.


Select one:
a. Productivity metrics
b. Quality metrics 
c. Efficiency metrics
d. Response metrics
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A DMAIC approach wherein individuals who are skilled in the method and tools such
as process or quality improvement experts are the ones who lead a team.
Select one:
a. KAIZEN approach
b. Team approach 
c. 5s approach
d. Individual approach
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Practices on any performance management should not be viewed as a partnership.


Select one:
True
False 
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The following are the strategic importance of business location except for
Select one:
a. Short term decisions 
b. Decision made relatively infrequently
c. Important impact on variable and fixed costs
d. Global in nature
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Which of the following business premises is not suited for production operation
business?
Select one:
a. A small office 
b. Manufacturing plant
c. Storage facility
d. Warehouse
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Partnering is when there is a short-term commitment between two or more business


firms with a purpose of specific goal and objective attainment by maximizing the
participant's resource effectiveness.
Select one:
True 
False
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One of the objectives to achieve in performance measure is to identify which
processes needs improvement.
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True 
False
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They are the agents who actually perform the activities.


Select one:
a. Active participants
b. Prepared participants
c. Reluctant participants 
d. Passive participants
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Buying or leasing the business premises are the possible options of choosing for
business premise.
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True 
False
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The first stage of data driven approach to project management is ________ .


Select one:
a. Choice of measurement metrics for the project
b. Data collection
c. Support for decisions
d. Data analysis 
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It is a named type of data representation which may apply to one or more attributes.
Select one:
a. Relationship
b. Attribute 
c. Domain
d. Entity types
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Entity relationship diagram demonstrates the _________ between the different data
categories and shows the different data categories required for the database
development.
Select one:
a. difference
b. relationship 
c. commonality
d. disaffiliation
Question 34
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The third stage of the DMAIC process.


Select one:
a. ANALYZE process performance by addressing and eliminating root causes.
b. ANALYZE the process so as to determine variation root causes, defects or poor
performance. 
c. MEASURE process performance
d. IMPROVE process performance by addressing and eliminating root causes.
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Changes which are produced by the activities in the relevant part of the real world
are the focus.
Select one:
a. State-flow
b. Agent-related workflow
c. Agent-related flow
d. Input/output flow 
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The following are the reasons fore re-designing layout except for
Select one:
a. On the existing shop floor, free space should be formed. 
b. The business firm will have a new business, a new product group has to be
assembled
c. New assembly lines are required for the new product type
d. Increase of the area of the actual assembly activity by reorganization
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Cellular layout is the other name for product layout.


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True
False 
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Community factors are financial factors to consider in choosing a location.


Select one:
True 
False
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It names, identifies and defines a property or a characteristic of an entity type.


Select one:
a. Attribute
b. Domain
c. Relationship
d. Entity type 
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In implementing DMAIC process, there should be no skipping of crucial steps so as


to increase the chance of a successful project.
Select one:
True 
False
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Quality is sum of characteristics and features of products which bear on its ability to
satisfy implied or stated _________ needs.
Select one:
a. Manager's
b. Suppliers'
c. Sellers'
d. Customers' 
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To have more business space, a business firm may choose a new business premise.
Select one:
True
False 
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Which is true with regards to employee involvement?
Select one:
a. Employees are able to spot but failed to pinpoint areas that need improvement.
b. Employees implement and support decisions wherein they are not a part in the
making process.
c. Employees are able to take corrective actions in the latter part.
d. Employees with the use of their expert knowledge of the process, make better
decisions. 
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It refers to primary operating characteristics of a product.


Select one:
a. Features
b. Reliability 
c. Performance
d. Conformance
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With the objective to fulfill requirements for quality, _________ are used as operational
techniques and activities.
Select one:
a. Quality controls
b. Quality assurance
c. Quality management 
d. "Quality circles"
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________ are used to integrate the quality discipline into the activities and culture of
the business firm.
Select one:
a. Data and effective communication
b. Strategy and effective communication
c. Data, strategy, and effective communication 
d. Data and strategy
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ISO 9000 can help a business organization in satisfying its managers.


Select one:
True 
False
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The fourth step in the business process management.


Select one:
a. Monitoring
b. Automation
c. Implementation 
d. Analysis
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In group layout, the material or its major components remain in a fixed location and
machinery,
Select one:
True 
False
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It is the subjective dimension of quality.


Select one:
a. Aesthetics
b. Perceived quality
c. Serviceability 
d. Conformance
Anytime when there is facility expansion of a space reduction, layout planning is
performed layout planning is performed.
Select one:
True 
False
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How many types of manufacturing layout a business can choose from?


Select one:
a. 2
b. 4 
c. 3
d. 5
Question 3
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Discouraging teamwork is a must for quality leaders.


Select one:
True
False 
Question 4
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Which of the following is not a limitation of functional layout?


Select one:
a. Due to number of set-ups, productivity is lowered. 
b. Capital and space are tied up by work-in-process.
c. The line output is decided by the bottleneck machine
d. Time gap between the in and out in the process time is longer.
Question 5
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The image of the site where the business will be located has nothing to do with its
success.
Select one:
True
False 
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Business process management is not a one-time exercise.


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True
False 
Question 7
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Performance, features and warranty are not part of product quality.


Select one:
True
False 
Question 8
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Which of the following is not a characteristic of a DMAIC process?


Data-driven, structured problem-solving and a customer-focused framework.
Select one:
a. Costumer-focused framework
b. Non-structured problem solving 
c. Structured problem-solving
d. Data-driven
Question 9
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Business organization aside from having best employees should have an effective
leader which may put the firm in the best possible position which can lead them to
success.
Select one:
True 
False
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Which of the following is the second step in re-designing of layout?


Select one:
a. Implement the preferred solution.
b. Select the best layout design. 
c. Analyze the defined problem
d. Analyze and evaluate alternatives based on key performance indicators.
Question 11
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The type of business premises for the business depends on its activities.
Select one:
True 
False
Question 12
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Poor planning can hinder total quality management.


Select one:
True 
False
Question 13
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DMAIC is a method for best practices and at the same time, a method to discover
best practices.
Select one:
True 
False
Question 14
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Performance appraisal with an objective to improve employees' performance let


them know how they are doing and provide a basis for_________ and other purposes
related to the future of employees.
Select one:
a. salary increase, promotions, counseling 
b. promotions , counseling
c. salary increase, promotions
d. salary increase, counseling
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A lot of wasted energy, time and confusion may result from a effective layout.
Select one:
True
False 
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Plant layout designs must be created in a way that the need of manufacturing parts
in batches is removed.
Select one:
True 
False
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Layout evaluation criteria wherein plant layout designs must be created in a way that
the need of manufacturing parts in batches is removed.
Select one:
a. Work in progress inventory
b. Continuous flow
c. Utilization of multifunctional workforce
d. Manufacturing flexibility 
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When the system mission is to integrate existing subsystems, the best process view is
the input/ output flow.
Select one:
True 
False
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DMAIC process covers how one study, identify, change and do monitoring the
business processes so as to ensure that they run smoothly and may be improved
overtime. It is open framed in terms of daily work flow.
Select one:
True 
False
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The automotive industry began to emphasize Statistical Process Control (SPC) in


________.
Select one:
a. 1985
b. 1980
c. 1987 
d. 1990
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Quality assurance serves as tool for management so as to provide confidence in


manufacture/supplier in contractual situation.
Select one:
True 
False
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It isutilized in assessing the available resource use.


Select one:
a. Metrics of predictability
b. Response metrics
c. Productivity metrics 
d. Efficiency metrics
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To propel support information more precisely and rapidly to a "strategic" level of


decision that must be "human" and cannot be eliminated, project management
actions which are based on data should be modeled in advance with greater ease
and communication.
Select one:
True 
False
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Deciding on what to benchmark is the last step in the process of benchmarking.


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True 
False
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In selecting the supplier, see to it that it has a customer satisfaction and organization
credibility track record.
Select one:
True 
False
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The first quality control circles were organized for the purpose of quality
improvement in 1960.
Select one:
a. 1975
b. 1980
c. 1990
d. 1960 
Question 27
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It is the place where the business is situated


Select one:
a. Location of the business 
b. Structure of the business
c. Layout of the business
d. Design of the business
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The real test of quality which is an affirmative indication or judgment that the
manufacturer/supplier of product or service has met the important specification
requirements, contact or regulations and the state of meeting requirements.
Select one:
a. Quality control
b. Quality
c. Quality management 
d. Conformity
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The other name for product layout


Select one:
a. Cellular layout
b. Functional layout 
c. Assembly line layout
d. Project type layout
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Which of the following is not included in the 3 key areas to focus in transforming
performance management?
Select one:
a. Culture 
b. Transformation
c. Alignment
d. State of being stagnant
Question 31
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To minimize material handling and transport during manufacturing, effort should be


made because they are just no value added activities.
Select one:
True 
False
Question 32
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Quality control process will be far less effective without sound leadership.
Select one:
True 
False
Question 33
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Which of the following statement is true with regards to quality?


Select one:
a. Quality is meeting or exceeding manager's expectations.
b. Quality is not recognized in the whole universe.
c. Quality is "fitness for intended use" 
d. Quality is the partiality of characteristics and features of a product or service which
bears on its ability to satisfy given needs.
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The horizontal processes interconnecting the different functional specialties which


are often organized into vertically structure department are the focus of TQM.
Select one:
a. Process-centered
b. Strategic and systematic approach 
c. Total employee involvement
d. Integrated system
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In analyzing the data, there will be no uncertainty.


Select one:
True 
False
Question 36
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Quality is sum of characteristics and features of products which bears on its ability to
satisfy implied or stated customer's needs.
Select one:
True 
False
Question 37
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Location of a business can lead to its success.


Select one:
True 
False
Question 38
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How a product looks, sounds, feels, tastes or smells is a matter of reflection of


individual preference and personal judgment.
Select one:
True 
False
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Involvement of employees increases labor and management problems.


Select one:
True 
False
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Quality is "fitness for intended use".


Select one:
True 
False
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Indexes and constraints are included in the logical database modeling


Select one:
True 
False
Question 42
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In the data collection, the collected data will be filtered, grouped together and
processed.
Select one:
True 
False
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It refers to an improvement to the traditional way of doing business


Select one:
a. Operations management 
b. Production management
c. Total quality management
d. Strategic management
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A factor that may influence the choice of business location which refers to cost with
regards to getting the raw materials for the business production or stocks for sale
Select one:
a. Transport cost
b. Land cost 
c. Energy cost
d. Labor cost
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It is not a good idea of looking for other business in the locality that might
complement products and services to be produced by the business.
Select one:
True 
False
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Examples of these factors are the professional services and schools.


Select one:
a. Attitude of local government in supporting business which includes financial
assistance
b. Language
c. Local services and amenities 
d. Political stability
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In identifying relationship, the primary key of parent entity is inherited by the child
entity as a non-primary key attribute.
Select one:
True 
False
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If the system mission is to navigate each process to its goals and objectives,
utilization of input/output flow is advised.
Select one:
True 
False
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It refers to excellence degree of provided product or service


Select one:
a. Management
b. Quality 
c. Total
d. Quantity
Question 50
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Transformation to total quality management starts when a business organization is


already aware that product or service quality must be ________.
Select one:
a. damaged
b. improved 
c. retained
d. modified
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