Hotel Housekeeping Rules

A guest’s comfort and a longer stay are among the top most priorities in the hotel industry. A clean room as a part of the guest’s
experience contributes to repeat business and referrals to other potential clients. While housekeeping regulations may differ from
one hotel to the other, there are basic rules and standards that hotels must meet. The aim of housekeeping is to offer a clean and
hygienic atmosphere for guests.

Entry into a Guest's Room- Housekeepers must schedule their work to not inconvenience a guest. They knock and wait around 10
seconds before knocking again announcing “housekeeping.” If there is no response after three knocks, housekeepers can open the
door slightly to ensure the room is empty before entering (See reference 1). If there has been no response from a room within a
hotel's stipulated time, usually 24 hours, and the door is locked from the inside, the housekeeping staff must inform their
supervisors. Supervisors summon security who confirm that the guest is safe.
Cleaning
Housekeepers in a hotel change linen, wash the floors, dust surfaces and clean the bathrooms. To ensure high levels of hygiene, the
housekeeping department has to change all soaps, shampoos, lotions and towels on a daily basis. Housekeepers should also use safe
antiseptics to sterilize floors and surfaces. Before a new guest checks into a room, a supervisor has to check that housekeeping has
fulfilled all cleaning procedures.
Gifts and Tipping
To curb theft, hotels enforce rules on receiving gifts and presents from guests. Housekeepers should ask the guest to write a note
explaining that they have given them a gift. They should also surrender anything else found in a room to their supervisors with a slip
indicating the room number the item was found, to help guests recover forgotten items. Housekeepers must also respect a guest’s
personal items by not touching or moving any items that look expensive or fragile. In addition, while hotels allow and encourage
appreciation by guests through tipping, housekeepers should not solicit tips or negotiate the amount with a guest. Tipping amounts
for housekeeping staff depends on the hotel level and quality of service.
Professionalism
How the housekeeping staff presents themselves makes a statement about a hotel’s standards. Housekeepers should wear uniforms
at all times and carry themselves with proper demeanor. They should not answer a guest rudely or ignore cleaning requests. Going
above and beyond a guest’s expectations while staying within professional boundaries strengthens a guest’s ranking for the brand of
the hotel.

Maintenance Check
Many hotels have housekeeping check the room's lights, running water, locks, windows, air conditioner/heater and other electronics
during each room cleaning. This is to ensure that everything is in working order for the next guest. It is generally done before
cleaning the room.

Final Check
During the last portion of housekeeping, the housekeeper or a manager doublechecks everything that was cleaned. The
housekeeper will go through the drawers, under the beds and in the closets for anything left behind by guests, passing lost items to
a manager.

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Hotel Rules and Regulation Sample

Hotel rules are management policy or agreements between the guest and the hotel. Usually these policies are mentioned on the
guest registration card which is signed by the guest at the time of check in.
In Addition to this a copy of rules and regulation is also kept on all guest rooms for guest to read and understand the management
policies. This can also include the local government policies which have to be followed by the guest.
Hotel Rules And Management policies
In Order to make your stay as pleasant as possible, the Management requests your co-operation in observing the following as an
agreement between the guest and the hotel.
1. Tariff-The tariff is for the room only and is exclusive of any government taxes applicable. Meals and other services are available at
extra cost .
2. Settlement Of Bills-Bills must be settled on presentation, personal cheques are not accepted.
3. Company's Lien On Guest's Luggage And Belongings-Lien- a right to keep possession of property belonging to another person until
a debt owed by that person is discharged.
In the case of default in payment of dues by a guest, the management shall have the linen on their luggage and belongings, and be
entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds
will be appropriate towards the amount due by the guest without prejudice to the management's rights to adopt such further
recovery proceedings as my be required.
4. Check-in -present your ID card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal
documents for hotel records. These documents will be returned upon departure.
5. Departure-inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the
availability. If the room is available, normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the
management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
6. Luggage Storage-Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole
risk as to loss or damage from any cause, Luggage may not be stored for period of over 30 days.
7. Guest's Belongings-Guests are particularly requested to lock the door of their rooms when going out going to bed. For the
convenience of the Guest, electronic safety lockers are provided in the room to store any valuables.
The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other
property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of
pilferage.
8. Pets- ( allowed or not- allowed ) / (Allow us to make separate arrangements. )
9. Hazardous Goods-Bringing goods and / or storing of raw or exposed cinema films, or any other article of a combustible or
hazardous nature and / or prohibited goods and / or goods of objectionable nature is prohibited.
The Guest shall be solely liable and responsible to the management , its other guests , invitees visitors, agents and servants for all
loss financial or otherwise and damage that may be caused by such articles or as a result of the guests's own negligence and non-
observance of any / instructions.
Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals and pungent food are strictly
prohibited on hotel premises.
10. Damage to Property-The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their
guests or any person for whom they are responsible.
11. Management's Rights-It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any
nuisance or annoyance within the hotel premise .
The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith , Without previous
notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the
default the Management has the right to remove the Guest luggage and belongings from the room occupied by him / her.
12. Relation between Management and Guest-Nothing herein above shall continue or be deemed to constitute, or create any
tenancy or sub-tenancy , or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or
resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel
premises .
13. Government rules and regulations and application of laws-Guest are requested to observe , abide by confirm to and be bound by
all applicable acts and laws and Government rules and regulations in force from time to time .
14. Photographs and Video's-Using photographs and video's taken in hotel for commercial or public purposes is illegal. Those
who  do so will be subject to prosecution.
THE MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO , OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS
AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT .
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1. Housekeeper knock and wait around 10 seconds before knocking again announcing “housekeeping.”
2. To ensure high levels of hygiene, the housekeeping department has to change all soaps, shampoos, lotions and
towels on a daily basis.
3. Meals and other services are available at extra cost.
4. In the case of default in payment of dues by a guest, the management shall have the linen on their luggage and
belongings, and be entitled to detain the same and to sell or auction such property at any time without
reference to the guest.
5. Using photographs and video's taken in hotel for commercial or public purposes is illegal.
6. Luggage may not be stored for period of over 30 days in the storage area.
7. While hotels allow and encourage appreciation by guests through tipping, housekeepers should not solicit tips
or negotiate the amount with a guest.
8. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove
the guest and his/her belongings from the room occupied by the Guest.
9. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's
belongings or any other property from either the hotel room or the locker or any other part of the hotel for any
cause whatsoever including theft of pilferage.
10. The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their
guests or any person for whom they are responsible.

Posttest. Direction: Write T if the statement is true and F if the statement is wrong.

1. Housekeeper knock and wait around a few seconds before knocking again announcing “housekeeping.”
2. To ensure high levels of hygiene, the housekeeping department has to change all soaps, shampoos, lotions and
towels on a daily basis.
3. Meals and other services are available at no extra cost.
4. In the case of default in payment of dues by a guest, the management shall have the lien on their luggage and
belongings, and be entitled to detain the same and to sell or auction such property at any time without
reference to the guest.
5. Using photographs and video's taken in hotel for commercial or public purposes is legal provided they have the
permission of the manager/owner.
6. Luggage may not be stored for period of over 30 days in the storage area.
7. While hotels allow and encourage appreciation by guests through tipping, housekeepers should solicit tips or
negotiate the amount with a guest.
8. On failure of the guest to vacate the room on expiry or period the management have no right to remove the
guest and his/her belongings from the room occupied by the Guest.
9. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's
belongings or any other property from either the hotel room or the locker or any other part of the hotel for any
cause whatsoever including theft of pilferage.
10. The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their
guests or any person for whom they are responsible.