MPR 9500 Alarm List
MPR 9500 Alarm List
MPR 9500 Alarm List
Description: The alarm is raised when an L2 or L3 interface operational state is Down. The alarm is
not raised against an L2 access interface that is associated with an MC ring or MC LAG in the
standby state.
Raising condition: ((’Operational State’ NOT EQUAL ’Up’) AND (’State Cause’ NOT EQUAL
’Standby For MC-Ring’) AND (’State Cause’ NOT EQUAL ’Standby For MC-Lag’) AND (’State Cause’
NOT EQUAL ’Standby For BGP Multi-homing’))
Clearing condition: ((’Operational State’ EQUAL ’Up’) OR (’State Cause’ EQUAL ’Standby For MC-
Ring’) OR (’State Cause’ EQUAL ’Standby For MC-Lag’) OR (’State Cause’ EQUAL ’Standby For
BGP Multi-homing’))
Remedial action: The condition exists because the physical interface is down either because it is
administratively disabled, faulty or a cabling fault has occurred. Ensure that the interface is
administratively up. Check for a poor cable connection to the port or for a faulty cable/fiber. If neither
appears to be the problem run diagnostics on the port to determine if it is faulty.
Remedial action: This alarm is raised when there is a abnormal state indication on NE.
Description: The alarm is generated when the aggregated virtual fabric link on the virtual chassis slot
is down.
Raising condition: ((’Shelf Type’ EQUAL ’7850’) AND (’Total Slots’ EQUAL ’4’) AND (’Virtual Fabric
Link State’ NOT EQUAL ’Up’))
Clearing condition: ((’Shelf Type’ EQUAL ’7850’) AND (’Total Slots’ EQUAL ’4’) AND (’Virtual Fabric
Link State’ EQUAL ’Up’))
Remedial action: The alarm is raised when the aggregated virtual fabric link on the virtual chassis is
down. Please check the virtual fabric links for the virtual chassis setup.
Description: The alarm is raised when the path management state of a Diameter peer changes to a
state other than Up.
Remedial action: A Ga reference point (peer) is operationally down for one of the following reasons:
the underlying IP or physical interface is down, the far end peer is down or the underlying transport
between this NE and the peer NE is down. To resolve the issue ensure that the IP/physical interface
is up, check that the far end peer is operational and check that the underlying transport network is up.
Description: The alarm is raised when an OSPF area on one NE is configured as an NSSA and the
same OSPF area on another NE is configured as a stub area.
Remedial action: A configuration error has been made which must be corrected. The OSPF area
type configured for the NE does not match with the same OSPF area configured on another NE.
Compare the configuration on the endpoint and correct the mismatch.
Description: The alarm is raised when a 5620 SAM main server cannot communicate with an
auxiliary server. The alarm clears when communication is restored.
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand why the connectivity between the AUX and SAM servers is unreliable.
Table 23-7 BandwidthDegradeForProtectionSwitch
Alarm Attributes Applicable major
releases
Description: The alarm is raised on Element instance for 9500 when there are two instance per
Radio Component (topology) and when one of the instance is enabled.
Description: The alarm is raised when a SONET port reports a line signal degradation BER error.
The alarm corresponds to the lb2er-sd alarm on an NE.
Clearing condition: NOT (((’Outstanding Alarms’anyBit’BER Line Signal Degradation’) AND (’Report
Alarms’anyBit’BER Line Signal Degradation’)))
Description: The alarm is raised when a SONET port reports a line signal degradation BER error.
The alarm corresponds to the lb2er-sf alarm on an NE.
Clearing condition: NOT (((’Outstanding Alarms’anyBit’BER Line Signal Failure’) AND (’Report
Alarms’anyBit’BER Line Signal Failure’)))
Description: The alarm is raised when the BITS-2 timing reference on an NE is not in the Qualified
state.
Raising condition: ((’Qualified For Use’ EQUAL ’Not Qualified’) AND (’Input Administrative State’
NOT EQUAL ’Down’))
Clearing condition: ((’Qualified For Use’ NOT EQUAL ’Not Qualified’) OR (’Input Administrative
State’ EQUAL ’Down’))
Raising condition: ((’Qualified For Use’ EQUAL ’Not Qualified’) AND (’Output Administrative State’
NOT EQUAL ’Down’))
Clearing condition: ((’Qualified For Use’ NOT EQUAL ’Not Qualified’) OR (’Output Administrative
State’ EQUAL ’Down’))
Description: The alarm is raised when the BITS reference on an NE is not qualified due to Loss of
Signal.
Remedial action: Make sure that peer connected to BITS is properly configured.
Description: The alarm is raised when the BITS Reference on an NE is not qualified due to Out of
frequency.
Description: The alarm is raised when the BITS Reference on an NE is not qualified state due to Out
of poll in range.
Remedial action: Check the BITS is configured correctly. Check the SONET port is configured
correctly and that the physical layer cabling is operating correctly. Call customer support if necessary
Description: The alarm is raised when the 5620 SAM fails to back up a set of NE configuration files.
Remedial action: Investigation is required to resolve the following possible scenarios: insufficient
disk space is available to accommodate the NE configuration files (additional SAM platform alarms
will accompany this alarm); the NE is unreachable (including underlying transport network issue); loss
of connectivity to the NE during transfer; the FTP daemon on the NE may have stopped; FTP security
credential issues.
Table 23-16 BootableConfigRestoreFailed
Alarm Attributes Applicable major
releases
Description: The alarm is raised when the 5620 SAM fails to restore a set of NE configuration files.
Remedial action: Investigation is required to resolve the following possible scenarios: the NE is
unreachable (including underlying transport network issue); loss of connectivity to the NE during
transfer; the FTP daemon on the NE may have stopped; FTP security credential issues.
Description: The alarm is raised when the SNMP Index Boot Status on an NE is not set to
Persistent.
Raising condition: ((’isGenericNode’ EQUAL ’false’) AND (’State’ NOT EQUAL ’Pre-provisioned’)
AND (((’Config File Status’ NOT EQUAL ’Executed Successfully’) AND (’Config File Status’ NOT
EQUAL ’configFileStatus_unspecified’)) OR ((’Persistent Index Status’ NOT EQUAL ’Rebuild
Succeeded’) AND (’Persistent Index Status’ NOT EQUAL ’persistentIndexStatus_unspecified’))))
Clearing condition: ((’Config File Status’ EQUAL ’Executed Successfully’) AND (’Persistent Index
Status’ EQUAL ’Rebuild Succeeded’))
Remedial action: Ensure that "SNMP Index Boot Status" is persistent (using cli command "show
system information" on the NE). If not, unmanage the network element from SAM, ensure that "persist
on" is set in the bof file, save the bof, save a config file, verify that an index file (.ndx) is saved as well,
reboot the router, verify that SNMP Index Boot Status is persistent and finally remanage the router
from SAM.
Table 23-18 BundleDown
Alarm Attributes Applicable major
releases
Description: The alarm is raised when the bundle Administrative State is Up and the Operational
State is Down.
Raising condition: ((’Protection Type’ EQUAL ’None’) AND (’Administrative State’ EQUAL ’Up’) AND
(’operationalState’ NOT EQUAL ’Up’) AND (’specificCardType’ NOT EQUAL ’16 x E1 (ASAP)’))
Clearing condition: ((’Protection Type’ NOT EQUAL ’None’) OR (’operationalState’ EQUAL ’Up’) OR
(’Administrative State’ NOT EQUAL ’Up’))
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand why the connectivity between the client delegate platform and SAM servers is
unreliable or the client delegate server itself is unreliable.
Description: The alarm is raised when there is no alignment between Main and Diversity signal.
Description: The alarm is raised when the compositeEquipmentState attribute has a value of
containingEquipmentAdministrativelyDown.
Raising condition: ((’Status’ EQUAL ’Parent Admin Down’) AND (’isTerminatable’ EQUAL ’true’))
Clearing condition: ((’Status’ NOT EQUAL ’Parent Admin Down’) OR (’isTerminatable’ NOT EQUAL
’true’))
Raising condition: ((’Status’ EQUAL ’Parent Type Mismatch’) AND (’isTerminatable’ EQUAL ’true’))
Clearing condition: ((’Status’ NOT EQUAL ’Parent Type Mismatch’) OR (’isTerminatable’ NOT
EQUAL ’true’))
Remedial action: A configuration error has occurred which must be corrected. The card type
configured for the slot identified in the alarm must match the installed card type.
Description: The alarm is raised when the compositeEquipmentState attribute has a value of
containingEquipmentOperationllyDown.
Raising condition: ((’Status’ EQUAL ’Parent Oper Down’) AND (’isTerminatable’ EQUAL ’true’))
Clearing condition: ((’Status’ NOT EQUAL ’Parent Oper Down’) OR (’isTerminatable’ NOT EQUAL
’true’))
Remedial action: The operational state of the equipment element indicated in the alarm is down.
This may be due to the element’s administrative state or it may indicate that the element has failed.
Description: The alarm is raised when one or more files in the 5620 SAM software image specified
for a device software upgrade is invalid, corrupt or absent. The 5620 SAM validates a device software
file set before it imports the file set and distributes it to an NE. Ensure that the file set downloads
properly to the NE and is not tampered with before you re-attempt the upgrade. The alarm clears
when a valid file set is on the NE and the 5620 SAM activates the software image in the file set.
Raising condition: (’isImageValid’ EQUAL ’false’)
Remedial action: The existing SW image in the SAM database should be replaced with an image
that is known to be complete and valid.
Description: The alarm is raised when the Operational State of an L2 or L3 interface is Down, and
the Administrative State of the associated site is Up. The alarm is not raised against an L2 access
interface that is in the MC ring standby state.
Remedial action: Please refer 9500 Node Maintenance manual for remedial action information.
Description: The alarm is reported when MPR 9500 detects a duplicated IP address.
Remedial action: Please refer 9500 Node Maintenance manual for remedial action information.
Description: The alarm is raised when an MPT has a temporary communication failure.
Remedial action: Please refer 9500 Node Maintenance manual for remedial action information.
Description: The alarm is raised when an MPT has a temporary communication failure.
Remedial action: The alarm is raised upon temporary loss of communication with MPT. Refer 9500
Node Maintenance manual for remedial action information
Description: The alarm is raised when an IOM is not upgraded or reset after a device software
upgrade of both CPMs. A device resets an IOM automatically after 120 minutes if the IOM is not
manually reset after a CPM upgrade.
Raising condition: (’operationalState’ EQUAL ’Downgrade’)
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has an AIS
alarm condition.
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has a remote
loopback alarm condition.
Raising condition: ((’Outstanding Alarms’anyBit’Far end wants the near end to loopback’) AND
(’Report Alarms’anyBit’Far end wants the near end to loopback’))
Clearing condition: NOT (((’Outstanding Alarms’anyBit’Far end wants the near end to loopback’)
AND (’Report Alarms’anyBit’Far end wants the near end to loopback’)))
Remedial action: Informational only.
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has an LOS
alarm condition.
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has an OOF
alarm condition.
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has an RAI
alarm condition.
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has an SD
alarm condition.
Description: The alarm is raised when an NE reports that a specific DS1 or E1 channel has an SF
alarm condition.
Description: The alarm is raised when the compositeEquipmentState attribute has a value of
equipmentAdministrativelyDown.
Description: The alarm is raised when a single fan fails. The chassis attempts to continue operating
within the normal temperature range using only the remaining fans.
Description: The alarm is raised when the compositeEquipmentState attribute has a value of
equipmentOperationallyDown.
Remedial action: This alarm indicates that a card in the NE has failed. The card must be replaced.
Description: The alarm is raised when a control processor or power-supply tray reports a failure.
When the object type is ControlProcessor, a CPM may be unable to boot. When the object type is
Power Supply Tray and the alarm is raised during device discovery, a power-supply tray may be out
of service. When the object type is a Power Supply Tray and the device is in the managed state, a
power-supply tray may be out of service or the AC power shelf has a fault condition. The alarm clears
when the status changes to OK.
Remedial action: If the alarm indicates that the CPM card has a fault, remove the card and reset it. If
this does not clear the alarm then please contact Alcatel-Lucent support for assistance. If the alarm
indicates that the Power Supply tray is out of service ensure that the NE is properly connected to
power. If the problem persists please contact Alcatel-Lucent support for assistance.
Description: The alarm is raised when the compositeEquipmentState attribute has a value of
equipmentMismatch.
Remedial action: A configuration error has occurred which must be corrected. The card type
configured for the slot identified in the alarm must match the installed card type.
Description: The alarm is raised when the compositeEquipmentState attribute has a value of
equipmentMissing.
Description: The alarm is raised when a timed loopback is in effect for an Ethernet port.
Remedial action: This alarm has been raised bye the node because "Timed Loopback" option of the
specific port’s Ethernet property has been enabled. To resolve this problem from "Ethernet" tab of
"Physical Port" properties form configure "Timed Loopback" Type property as "None".
Table 23-45 EthernetPortDuplicateLane
Alarm Attributes Applicable major
releases
Description: The alarm is raised when a device reports a Duplicate Lane on an Ethernet port.
Remedial action: One of the following conditions exists on the referenced physical interface which
must be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable
is not faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault. If the problem cannot be resolved swap the card containing the port with a card
which is known be functional.
Description: The alarm is raised when a device reports a high bit-error rate on an Ethernet port.
Clearing condition: NOT (((’Outstanding Alarms’anyBit’High Bit Error Rate’) AND (’Report
Alarms’anyBit’High Bit Error Rate’)))
Remedial action: One of the following conditions exists on the physical interface which must be
corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable is not
faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault.
Table 23-47 EthernetPortLocalFault
Alarm Attributes Applicable major
releases
Description: The alarm is raised when a device reports a local fault on an Ethernet port.
Remedial action: One of the following conditions exists on the physical interface which must be
corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable is not
faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault.
Description: The alarm is raised when a device reports a No Am Lock on an Ethernet port.
Remedial action: One of the following conditions exists on the referenced physical interface which
must be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable
is not faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault. If the problem cannot be resolved swap the card containing the port with a card
which is known be functional.
Table 23-49 EthernetPortNoBlockLock
Alarm Attributes Applicable major
releases
Description: The alarm is raised when a device reports a No Block Lock on an Ethernet port.
Remedial action: One of the following conditions exists on the referenced physical interface which
must be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable
is not faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault. If the problem cannot be resolved swap the card containing the port with a card
which is known be functional.
Description: The alarm is raised when a device reports No Frame Lock on an Ethernet port.
Remedial action: One of the following conditions exists on the physical interface which must be
corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable is not
faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault.
Table 23-51 EthernetPortRemoteFault
Alarm Attributes Applicable major
releases
Description: The alarm is raised when a device reports a remote fault on an Ethernet port.
Remedial action: One of the following conditions exists on the remote physical interface which must
be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable is not
faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault.
Description: The alarm is raised when a device reports a signal failure on an Ethernet port.
Remedial action: One of the following conditions exists on the physical interface which must be
corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable is not
faulty and is properly connected. The port is faulty - run diagnostics on the port to determine the
nature of the fault.
Table 23-53 ExternalTimingReferenceNotQualified
Alarm Attributes Applicable
major releases
Description: The alarm is raised when the External timing reference on an NE is not in the Qualified
state.
Raising condition: ((’Qualified For Use’ EQUAL ’Not Qualified’) AND (’Administrative State’ NOT
EQUAL ’Down’))
Clearing condition: ((’Qualified For Use’ NOT EQUAL ’Not Qualified’) OR (’Administrative State’
EQUAL ’Down’))
Description: The alarm is raised when there is fan fail for MPTHLC.
Remedial action: The alarm is raised when MPTHLC fan fails. Refer 9500 Node Maintenance
manual for remedial action information.
Description: The alarm is raised when the associated fan is not operationally Up.
Raising condition: ((’Device State’ EQUAL ’Failed’) OR (’Device State’ EQUAL ’Unknown’) OR
(’Device State’ EQUAL ’OutOfservice’))
Remedial action: Remove and reset the fan unit. If this does not resolve the problem replace the fan.
Description: The alarm is raised when the deviceState attribute has a value of deviceNotEquipped.
Remedial action: Informational - a fan tray has been removed from the NE.
Description: The alarm is raised when a provisioned MTU size value is greater than the supported
MTU size value.
Raising condition: ((’mtuMismatch’ EQUAL ’true’) AND (’portId’ NOT EQUAL ’0L’))
Remedial action: A configuration error has been made which must be corrected. The MTU value
must be changed such that is less than or equal to the supported MTU size value.
Description: The alarm is raised when the path management state of a Ga peer changes to a state
other than Up.
Remedial action: A Ga reference point (peer) is operationally down for one of the following reasons:
the underlying IP or physical interface is down, the far end peer is down or the underlying transport
between this NE and the peer NE is down. To resolve the issue ensure that the IP/physical interface
is up, check that the far end peer is operational and check that the underlying transport network is up.
Description: The alarm is raised when more than one type of VLAN service is configured with the
same VLAN ID. The alarm is raised against an L2 access interface.
Description: The alarm is raised when a pre-provisioned NE has no objects configured beneath it.
Raising condition: ((’State’ EQUAL ’Pre-provisioned’) AND (’eNodeB Equipment’ EQUAL ’\"\"’))
Clearing condition: ((’State’ EQUAL ’Pre-provisioned’) AND (’eNodeB Equipment’ NOT EQUAL
’\"\"’))
Remedial action: A configuration error has been made which must be corrected. The configuration of
the pre-provisioned NE is incomplete. A work order was not associated with the pre-provisioned NE
and as a consequence the attempt to auto-configure the NE failed.
Description: The alarm is raised when an interface or underlying resource fails, as indicated by an
interface compositeState attribute value of failed or underlyingResourceFailed.
Remedial action: A physical port (physical interface, LAG, channel) associated with the network
interface in not operation. Ensure that the interface is cabled and that there is not a configuration error
(i.e. MTU size set incorrectly) on the interface. Once the issue w
Description: The alarm is raised when all ports in a LAG are operationally down.
Raising condition: ((’Administrative State’ EQUAL ’Up’) AND (’operationalState’ NOT EQUAL ’Up’))
Clearing condition: ((’operationalState’ EQUAL ’Up’) OR (’Administrative State’ NOT EQUAL ’Up’))
Remedial action: This alarm indicates that all physical Ethernet links associated with a LAG are
operationally down. The reasons for the links to be down may vary from link to link. The following
possible causes of this alarm should be investigated. The physical port (near end or far end may have
failed - this can be remedied by replacing the interface card in question. The physical links may have
been turned down administratively - re-enable the links. A cable failure or disconnect may have
occurred - please ensure that the cables are properly connected to the physical port and and that the
cable has not been damaged.
Description: The alarm is raised when the Lag Port Add function Fails.
Raising condition: ((’state’ EQUAL ’Link Down’) AND (’LAG ID’ > ’0’))
Clearing condition: ((’state’ NOT EQUAL ’Link Down’) OR (’LAG ID’ EQUAL ’0’))
Remedial action: A configuration error has occurred which must be corrected. The link that was to
be added to the LAG group may be of the wrong type (i.e. non ethernet) or the limit of the number of
links supported in a LAG may have been reached.
Description: The alarm is raised when the license items in the network exceeds 100 percent of the
license capacity.
Remedial action: Informational - The number of SAM licenses purchased and available on the SAM
server is insufficient as compared to the number of NEs/MDA/Cells under management in the
network. Please contact Alcatel-Lucent Sales to purchase additional licenses.
Description: The alarm is raised when a SONET port reports an LAIS error. The alarm corresponds
to the lais alarm on an NE.
Clearing condition: NOT (((’Outstanding Alarms’anyBit’Line Alarm Indication Signal’) AND (’Report
Alarms’anyBit’Line Alarm Indication Signal’)))
Description: The alarm is raised when a SONET port reports a line error condition that a remote NE
raises because of b1 errors received from the local NE. The alarm corresponds to the lrei alarm on an
NE.
Remedial action: Check the SONET port is configured correctly and that the physical layer cabling is
operating correctly. Call customer support if necessary.
Description: The alarm is raised when a SONET port reports a line remote defect indication error
caused by an LOF, LOC, or LOS condition. The alarm corresponds to the lrdi alarm on an NE.
Description: The alarm is raised when a port has no associated physical link or remote end point is
operationally down.
Remedial action: Please make sure that port has physical link and remote end point is operationally
up.
Description: The alarm is raised when a SONET port reports an LOC condition, which causes the
NE to set the port Operational State to Down.
Remedial action: One of the following conditions exists on the referenced physical interface which
must be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable
is not faulty and is properly connected.
Description: This alarm is raised when a loss of multiple frames occurs on the SDH port.
Remedial action: This alarm is raised when there is a loss of multiple frames on the SDH port.
Description: The alarm is raised when the chassis temperature falls below the minimum threshold.
Remedial action: The NE has detected internal temperatures which are abnormally low. This may
happen when the environment that the NE is operating in may not be within specifications found in
the NE user guides.
Description: The alarm is raised when the SAP exceeds the MAC Move Frequency of the service
site.
Description: The alarm is raised when the SAP exceeds the MAC Move Frequency of the service
site when limitMacMove(sapTlsLimitMacMove) is set to ’nonBlocking’.
Remedial action: Informational - User can adjust the value of ’MAC Move Maximum Rate’ to reduce
the frequency of this alarm.
Description: The alarm is raised when the 5620 SAM no longer manages the EPS path instance of
this mobile service site. As a result, the service must be regenerated.
Remedial action: The underlying transport network has gone down resulting in the deletion of a
mobile service connector (EPS path). Correct the issue with the transport network and regenerate the
mobile service connector by clicking on the re-calculate button on the mobile service properties form.
Description: The alarm is raised when MVR is disabled on an NE and a TLS VLAN or MVR VLAN
service is provisioned on the NE.
Remedial action: To clear the alarm, enable MVR Admin Status under the Bridge Instance.
Description: This user-defined alarm is raised when the NE configuration is one of the following: -
The Active Management IP is set to Out Of Band, and the Primary Route Preference is set to In
Band. - The Active Management IP is set to In Band, and the Primary Route Preference is set to Out
of Band.
Raising condition: (((’Active Management IP’ EQUAL ’In Band’) AND ((’Management IP Selection’
EQUAL ’In Band Preferred’) OR (’Management IP Selection’ EQUAL ’In Band Only’)) AND (’Primary
Route Preference’ EQUAL ’Out Of Band’) AND (’Secondary Route Preference’ EQUAL ’In Band’)) OR
((’Active Management IP’ EQUAL ’Out Of Band’) AND ((’Management IP Selection’ EQUAL ’Out Of
Band Preferred’) OR (’Management IP Selection’ EQUAL ’Out Of Band Only’)) AND (’Primary Route
Preference’ EQUAL ’In Band’) AND (’Secondary Route Preference’ EQUAL ’Out Of Band’)))
Clearing condition: (((’Active Management IP’ EQUAL ’In Band’) AND ((’Management IP Selection’
EQUAL ’In Band Preferred’) OR (’Management IP Selection’ EQUAL ’In Band Only’)) AND (’Primary
Route Preference’ EQUAL ’In Band’)) OR ((’Active Management IP’ EQUAL ’Out Of Band’) AND
((’Management IP Selection’ EQUAL ’Out Of Band Preferred’) OR (’Management IP Selection’
EQUAL ’Out Of Band Only’)) AND (’Primary Route Preference’ EQUAL ’Out OfBand’)))
Remedial action: A configuration error has been made which must be corrected. The parameters
described in the description for this alarm must match.
Description: The alarm is raised when a 5620 SAM main server detects a new public SSH key.
Raising condition: (’SSH2 Server Key Status’ EQUAL ’Mismatch SSH2 Host Key’)
Clearing condition: (’SSH2 Server Key Status’ EQUAL ’Active SSH2 Host Key’)
Remedial action: Informational - possible security breach. The SSH key of the router is different from
the one known to the SAM server.
Description: The alarm is raised when a configuration fallback is detected on the node and comes
back up with a previous configuration. To correct this situation it might be necessary to reconfigure the
node, or perform full resync its database with the ’fallback’ configuration returned by the node.
Remedial action: the NE has come back to a previous configuration. Perform a manual Full Resync
or a Reconfigure of the NE
Description: The alarm is raised when a configuration misalignment has been detected on the node
and comes back up with an unexpected configuration (configuration change triggered by external
tool) To correct this situation it might be necessary to reconfigure the node with the 5620 SAM’s old
configuration or accept the new configuration received from the node.
Remedial action: the NE configuration is misaligned. Perform a resync in order to update SAM
configuration according to the NE.
Description: The alarm is raised when the 5620 SAM detects an NE moved to suspend state as per
user request.
Remedial action: This alarm is raised when user suspends the network element.The alarm will be
cleared when the network element is managed back.
Description: The alarm is raised when node is node managed by any EMS after n retries( threshold
crossed) it is manually cleared by the operator or when the node is discovered.
Remedial action: The NE is not managed by any SAM.Add an discovery rule in order to managed it.
Description: The alarm is raised when the chassis temperature exceeds the maximum threshold
value.
Remedial action: The NE has detected internal temperatures which are abnormally high. This could
be caused by a failed fan unit or one or more dirty fan filters. Replacing the failed unit or filters should
resolve the problem. Alternately the environment that the NE is operating in may not be within
specifications found in the NE user guides.
Description: The alarm is raised when a partial resync on an NE fails. For example, when resyncing
only some MIB entries as opposed to a full resync. The periodic reachability test (sysUpTime) is not
considered a partial resync, neither is a full resync. However, a PartialResyncProblem alarm can only
be reset by a FullResync.
Raising condition: (’partialResyncStatus’ EQUAL ’Partial Resync Failed’)
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand a) why the underlying transport network is unreliable or b) why the NE is too
busy to respond to 5620 SAM or c) has SNMP been disabled on the NE.
Description: The alarm is raised when persistence is set to Off in the NE BOF.
Remedial action: A configuration error has occurred that must be corrected. Use the CLI on the NE
to enable persistency in the BOF. The discovery process will complete on the next discovery scan. A
re-scan can be triggered immediately for the NE from within the discovery manager
Description: The alarm is raised when the 5620 SAM is unable to poll a network object, for example,
because of intermittent or no IP connectivity to an NE, incorrect SNMP security parameters, or
disabled SNMP on the NE.
Raising condition: (’Resync Status’ EQUAL ’Full Resync Failed’)
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand a) why the underlying transport network is unreliable or b) why the NE is too
busy to respond to 5620 SAM or c) has SNMP been disabled on the NE. Once the issue has been
resolved SAM will automatically re-attempt.
Description: The alarm is raised when an Ethernet port Symbol Monitor Failure alarm condition is
detected (Signal Degradation Threshold exceeded).
Clearing condition: (’Symbol Alarm Reason’ NOT EQUAL ’SD Threshold Exceeded’)
Remedial action: Symbol monitor signal degradation alarm could be cleared by changing/disabling the
associated threshold/multiplier values or it is self clearing and will clear once the error rate drops below
1/10th of the configured rate.
Description: The alarm is raised when an Ethernet port Symbol Monitor Failure alarm condition is
detected (Signal Failure Threshold exceeded).
Raising condition: (’Symbol Alarm Reason’ EQUAL ’SF Threshold Exceeded’)
Clearing condition: (’Symbol Alarm Reason’ NOT EQUAL ’SF Threshold Exceeded’)
Remedial action: Symbol monitor signal failure alarm could be cleared by changing/disabling the
associated threshold/multiplier values or by taking the port out of service (eg. shutdown, card/mda reset,
physical link loss).
Description: The alarm is raised when the primary software image specified in an NE BOF is
unusable.
Raising condition: ((’imageSource’ NOT EQUAL ’Primary’) AND (’imageSource’ NOT EQUAL
’Unknown’))
Remedial action: The SW image on the NE may have been inadvertently corrupted. Download a
new copy of the SW image to the NE. If the problem persists contact Alcatel-Lucent support for
assistance.
Description: The alarm is raised when PTP on an NE is not in the Qualified state.
Description: The alarm is raised when the PTP reference on an NE is not qualified due to Loss of
Signal.
Remedial action: Check the communication path is up between the local PTP slave clock and its
selected master
Description: The alarm is raised when the PTP Reference on an NE is not qualified due to Out of
frequency.
Remedial action: Make sure that frequency configured for Reference One is correct.
Description: The alarm is raised when the PTP Reference on an NE is not qualified state due to Out
of poll in range.
Remedial action: If there is packet flow, the PTP slave clock is in it’s initial acquiring states where the
sync-if-timing reference does not qualify just wait.
Description: The alarm is raised when all RADIUS servers have gone down.
Remedial action: Verify the RADIUS server is properly configured and radius server state is
up.Check the connectivity between SAM server and radius server configured on the Network element.
Description: The alarm is raised when a mediation poll of the SysUpTimeAlarm object on an NE
fails, for example, because of network congestion or because the NE is too busy to respond. The
probable cause is an unreachable NE Mediation agent on the NE. The polling interval depends on the
NE type and is configurable in nms-server.xml. By default, the 5620 SAM polls a managed NE every
four minutes. If a poll fails, the alarm is raised. The alarm clears when the 5620 SAM receives a
response from the NE, and the 5620 SAM GUI icon that represents the NE turns from red to green.
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand a) why the underlying transport network is unreliable or b) why the NE is too
busy to respond to 5620 SAM or c) has SNMP been disabled on the NE. Once the issue has been
resolved SAM will automatically re-attempt.
Description: The alarm is raised when an MPT is attached with combiner enabled.
Description: The alarm is raised when a SONET port reports a section synchronization failure. A
section synchronization failure occurs when the S1 byte is inconsistent for eight consecutive frames.
Remedial action: Check the link status between SONET Port and the source.
Description: The alarm is raised when the admin save command on an NE fails.
Remedial action: Attempt the admin save command a second time. If the problem persists please
contact Alcatel-Lucent support for assistance.
Table 23-99 ScheduledPollerProblem
Alarm Attributes Applicable major
releases
Description: The alarm is raised when the 5620 SAM is unable to poll a network object, for example,
because of intermittent or no IP connectivity to an NE, incorrect SNMP security parameters, or
disabled SNMP on the NE.
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand a) why the underlying transport network is unreliable or b) why the NE is too
busy to respond to 5620 SAM or c) has SNMP been disabled on the NE. Once the issue has been
resolved SAM will automatically re-attempt.
Description: The alarm is raised when a SONET port reports a section error condition that a remote
NE raises because of b1 errors received from the local NE. The alarm corresponds to the lrei alarm
on an NE.
Remedial action: Check the SONET port is configured correctly and that the physical layer cabling is
operating correctly. Call customer support if necessary.
Table 23-101 SectionLossOfFrame
Alarm Attributes Applicable major
releases
Description: The alarm is raised when a SONET port reports a SLOF error. The alarm corresponds
to the slof alarm on an NE.
Remedial action: One of the following conditions exists on the referenced physical interface which
must be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable
is not faulty and is properly connected.
Description: The alarm is raised when a SONET port reports a SLOS error. The alarm corresponds
to the slos alarm on an NE.
Remedial action: One of the following conditions exists on the referenced physical interface which
must be corrected. A cable/fiber fault exists which must be corrected - check to ensure that the cable
is not faulty and is properly connected.
Description: The alarm is raised when a SONET port reports a section synchronization failure. A
section synchronization failure occurs when the S1 byte is inconsistent for eight consecutive frames.
Remedial action: Check the SONET port is configured correctly and that the physical layer cabling is
operating correctly. Call customer support if necessary.
Description: The alarm is raised when all SAPs on a site are operationally down, or when the service
tunnels for the site are operationally down.
Raising condition: ((’Operational State’ NOT EQUAL ’Up’) AND (’State Cause’ NOT EQUAL ’All
Spoke SDP Bindings are Standby’))
Clearing condition: ((’Operational State’ EQUAL ’Up’) OR (’State Cause’ EQUAL ’All Spoke SDP
Bindings are Standby’))
Remedial action: The network resources (i.e. physical ports for SAPs, or physical ports/LSP)
associated with the service site should be examined to determine if/why they are operationally down.
The underlying transport network supporting the site may also be unreliable.
Description: The alarm is raised when the management VLAN ID is used for another type of service.
Remedial action: Ensure that the VLAN ID of this Management Service Site is not used on any other
type of VLAN Service Site.
Description: The alarm is raised when more than one type of VLAN service has the same VLAN ID.
The alarm is raised against a site.
Remedial action: Ensure that only one type of VLAN Service is configured with the VLAN ID used by
this Site.
Description: The alarm is raised when the 5620 SAM main or auxiliary server cannot transfer an
accounting file from an NE.
Raising condition: ((’Stats Retrieval State’ NOT EQUAL ’Success’) AND (’Stats Retrieval State’ NOT
EQUAL ’Not Attempted’))
Remedial action: Informational - if the alarm persists or is occurring frequently then investigation is
required to understand a) why the underlying transport network is unreliable or b) why the NE is too
busy or otherwise cannot respond to the 5620 SAM main or auxiliary server.
Description: The alarm is raised when the IP next-hop usage by subscriber managed routes reaches
its high watermark, cleared when it reaches its low watermark again; the watermarks are derived from
the limit specified with the property subSysNextHopLimit.
Remedial action: The alarm is raised when the IP next-hop usage by subscriber managed routes
reaches its high watermark, cleared when it reaches its low watermark again; the watermarks are
derived from the limit specified with the property subSysNextHopLimit.There is no immediate effect,
but when the usage actually hits the limit, new hosts will not get their managed routes.
Clearing condition: ((’Memory Usage High’ EQUAL ’False’) OR (’Memory Usage High’ EQUAL
’unspecified’))
Remedial action: The memory usage by subscriber management on this system has reached its
high watermark. Please check your memory usage.
Description: The alarm is raised when a device detects a physical loop on an Ethernet port.
Clearing condition: ((’Down When Looped Status’ EQUAL ’No Loop Detected’))
Remedial action: An Ethernet port has been mis-cabled - please remove the loopback cable on the
port.
Description: The alarm is raised when the 5620 SAM cannot be added to the NE’s SNMP trap
destinations.
Description: This user-defined alarm is raised when the NE is unable to send traps because the NE
configuration is one of the following: - The Management IP Selection is set to Out Of Band Only, the
Primary Route Preference is set to In Band, and the Secondary Route Preference is set to None. -
The Management IP Selection is set to In Band Only, the Primary Route Preference is set to Out Of
Band, and the Secondary Route Preference is set to None.
Raising condition: (((’Active Management IP’ EQUAL ’In Band’) AND (’Management IP Selection’
EQUAL ’In Band Only’) AND (’Primary Route Preference’ EQUAL ’Out Of Band’) AND (’Secondary
Route Preference’ EQUAL ’None’)) OR ((’Active Management IP’ EQUAL ’Out Of Band’) AND
(’Management IP Selection’ EQUAL ’Out Of Band Only’) AND (’Primary Route Preference’ EQUAL ’In
Band’) AND (’Secondary Route Preference’ EQUAL ’None’)) OR ((’ActiveManagement IP’ EQUAL
’Out Of Band’) AND (’Management IP Selection’ EQUAL ’In Band Preferred’) AND (’Primary Route
Preference’ EQUAL ’In Band’) AND (’Secondary Route Preference’ EQUAL ’None’)) OR ((’Active
Management IP’ EQUAL ’In Band’) AND (’Management IP Selection’ EQUAL ’Out Of Band
Preferred’) AND (’Primary Route Preference’ EQUAL ’Out Of Band’) AND (’Secondary Route
Preference’ EQUAL ’None’)))
Clearing condition: (((’Active Management IP’ EQUAL ’In Band’) AND (’Management IP Selection’
EQUAL ’In Band Only’) AND ((’Primary Route Preference’ EQUAL ’In Band’) OR (’Secondary Route
Preference’ EQUAL ’In Band’))) OR ((’Active Management IP’ EQUAL ’Out Of Band’) AND
(’Management IP Selection’ EQUAL ’Out Of Band Only’) AND ((’Primary Route Preference’ EQUAL
’Out Of Band’) OR (’Secondary Route Preference’ EQUAL ’Out Of Band’))) OR ((’Active Management
IP’ EQUAL ’Out Of Band’) AND (’Management IP Selection’ EQUAL ’In Band Preferred’) AND
((’Primary Route Preference’ EQUAL ’Out Of Band’) OR (’Secondary Route Preference’ EQUAL ’Out
Of Band’))) OR ((’Active Management IP’ EQUAL ’In Band’) AND (’Management IP Selection’ EQUAL
’In Band Preferred’) AND ((’Primary Route Preference’ EQUAL ’In Band’) OR (’Secondary Route
Preference’ EQUAL ’In Band’))) OR ((’Active Management IP’ EQUAL ’InBand’) AND (’Management
IP Selection’ EQUAL ’Out Of Band Preferred’) AND ((’Primary Route Preference’ EQUAL ’In Band’)
OR (’Secondary Route Preference’ EQUAL ’In Band’))) OR ((’Active Management IP’ EQUAL ’Out Of
Band’) AND (’Management IP Selection’ EQUAL ’Out Of Band Preferred’) AND ((’Primary Route
Preference’ EQUAL ’Out Of Band’) OR (’Secondary Route Preference’ EQUAL ’Out Of Band’))))
Remedial action: A configuration error has been made which must be corrected. The configuration
error must be corrected per the discussion in the description for this alarm.
Raising condition: (((’Management IP Selection’ EQUAL ’In Band Preferred’) AND (’Active
Management IP’ EQUAL ’In Band’) AND (’Primary Route Preference’ EQUAL ’In Band’) AND
(’Secondary Route Preference’ EQUAL ’None’)) OR ((’Management IP Selection’ EQUAL ’Out Of
Band Preferred’) AND (’Active Management IP’ EQUAL ’Out Of Band’) AND (’Primary Route
Preference’ EQUAL ’Out Of Band’) AND (’Secondary Route Preference’ EQUAL ’None’)))
Clearing condition: (((’Management IP Selection’ EQUAL ’In Band Preferred’) AND (’Active
Management IP’ EQUAL ’In Band’) AND (’Secondary Route Preference’ NOT EQUAL ’None’)) OR
((’Management IP Selection’ EQUAL ’Out Of Band Preferred’) AND (’Active Management IP’ EQUAL
’Out Of Band’) AND (’Secondary Route Preference’ NOT EQUAL ’None’)))
Remedial action: A configuration error has been made which must be corrected. The IP address of
the standby SAM server must be configured on the NE in question.
Description: The alarm is raised when a SONET port reports an SS1F error. The alarm corresponds
to the ss1f alarm on an NE.
Remedial action: Check the SONET port is configured correctly and that the physical layer cabling is
operating correctly. Call customer support if necessary.
Description: The alarm is raised when the node being discovered can not be properly identified.
Remedial action: A configuration error has occurred that must be corrected. The eNodeB does not
have a system name. The name can be configured by selecting the alarm, opening the associated
properties form for the alarmed object and configuring the system name.
Remedial action: Informational - if the alarm persists please contact Alcatel-Lucent support for
assistance
Remedial action: This alarm indicates unsupported port usage. Port usage configured on the NE is
not supported by SAM.
Description: The alarm is raised when the software version that an NE reports after a software
upgrade does not match the version of the software used for the upgrade.
Remedial action: Informational - if the alarm persists please contact Alcatel-Lucent support for
assistance
Description: The alarm is raised when the standby CPM is rebooted and operational after a software
upgrade. A device resets an IOM automatically after 120 minutes if the IOM is not manually reset
after a CPM upgrade.
Description: The alarm is raised when the restore procedure on an NE fails because of a mismatch
between the backup file set version and the NE software version.
Remedial action: The backup files being restored do not match with the version of node software
release. Download a new copy of the SW image to the NE. If the problem persists contact Alcatel-
Lucent support for assistance.
Description: The alarm is raised when the Operational State of a VLAN path instance is Down, for
example, because of one of the following conditions: - The radio link is down. - A cross connect is
deleted. - The Operational State of one or more ports in the cross connect is Down.
Remedial action: Ports and or links may be down. Please check the ports or links of the vlan path for
root cause.
Description: The alarm is raised when the 7701 CPAA software is the wrong version and requires an
upgrade.
Raising condition: ((’Software Version’ EQUAL ’\"TiMOS-B-3.0.Generic \"’) AND (’Chassis Type’
EQUAL ’7701 CPAA’))
Clearing condition: ((’Software Version’ NOT EQUAL ’\"TiMOS-B-3.0.Generic \"’) AND (’Chassis
Type’ EQUAL ’7701 CPAA’))
Remedial action: The SW version of the CPAA must be upgraded to the version compatible with
CPAM version.