Syllabus Psychological First Aid ALHL-1055

SYLLABUS
PSYCHOLOGICAL FIRST AID

ALHL-1055
2007
WESTERN NEBRASKA COMMUNITY COLLEGE

BUSINESS AND INDIVIDUAL TRAINING
CORPORATE ACADEMY
I. CATALOG DESCRIPTION:
ALHL-1055
Psychological First Aid
Prerequisite: Current employment by appropriate Corporate Academy
partner
The purpose of this course is to equip community support staff with the
necessary knowledge, skills, and attitudes to provide psychological support to
survivors of critical events (e.g. disasters, conflicts, accidents, etc.). The course
addresses critical skills that can make an immediate and lasting impact on a
person’s psychological health following a crisis. Application projects will vary
with the needs of the class.
(1/15/0/0/0/V)
II. GENERAL OBJECTIVES:

A. Describe the basic principles involved in the implementation of psychological
support
B. Describe the role of community responders in the provision of psychological

support
C. Use the terminology of stress and coping
D. Describe common reactions to loss, grief, and stress
E. Employ guidelines for the provision of psychological support
F. Communicate effectively in challenging situations
G. Describe communication elements that support resilience and self-help
H. Work with groups in a community setting
I. Identify when to refer people to professionals or organizations
J. Describe the factors that make a community resourceful, supportive, and

healthy
K. Develop ideas and methods to engage people and achieve participation
L. Describe effective interventions to assist vulnerable groups
M. Explain how stress may affect community support helpers

ALHL-1055
N. List self-care methods for community support helpers
O. Identify effective methods of de-escalating anxious or agitated behavior
III. INSTRUCTIONAL MATERIALS:

A. Nebraska Psychological First Aid learning materials
IV. COURSE OUTLINE:

A. Psychological support
1. Define purpose of psychological support
2. Explore interventions
B. Stress and coping
1. Explain stress reaction phases
2. Summarize ways to cope with stress, loss, and grief
3. Explain crisis interventions
C. Supportive communication
1. Identify effective communication traits
2. Describe effective interpersonal communication skills
3. Identify behaviors to increase trust and confidence
4. Describe good listening and responding skills
5. Explain the RIBEYE Model for problem solving
6. Describe the referral process
D. Promoting community self-help
1. Explain necessity of community participation
2. Identify to promote community self-help
3. Describe action-planning steps
E. Populations with special needs
1. List characteristics of groups with special needs
2
ALHL-1055
2. Identify children’s typical responses
3. Identify older people’s typical reactions
4. Explain challenges and strategies for working with persons with

disabilities
F. Helping the community support helper
1. Describe challenging situations for community support helpers
2. Identify warning signs of burnout or high stress levels
3. Identify ways to create a supportive environment for community

support helpers
4. Describe self-help techniques
5. Explain the role of supervisors
G. De-escalation
1. Explain effective communication and empathy skills
a) L-Shape stance
b) Warmth
c) Door openers
d) Non-verbal communication
e) Para-verbal communication
f) Congruence
g) Active listening
h) Paraphrase/reflection
V. METHOD OF PRESENTATION:
A. Methods of presentation, although determined by the individual instructor,
traditionally include a combination of the following:
1. Lecture
2. Classroom discussion
3
ALHL-1055
3. Role-plays and guided skills practice
4. Interactive group activities
VI. METHOD OF EVALUATION:

A. Students will receive a letter grade for this course. Methods of evaluation,
although determined by the individual instructor/corporate partner, should
include some combination of the following:
1. Evaluation of contribution to projects
2. Evaluation of interactive group activities
3. Class participation and attendance
B. Students will receive a course outline/syllabus indicating the instructor’s

attendance policy, course requirements, and specific grading criteria.
VII. ACADEMIC INTEGRITY:

Academic integrity forms a fundamental bond of trust between colleagues, peers,
teachers, and students, and it underlies all genuine learning. At WNCC, there is
no tolerance for plagiarism or academic dishonesty in any form, including
unacknowledged "borrowing" of proprietary material, copying answers or papers,
or passing off someone else’s work as one's own.
A breach of ethics or act of dishonesty can result in:

• failure of a paper or exam within a course
• failure of an entire course (blatant plagiarism, cheating on a test or quiz)
• academic suspension or expulsion from the college
VIII. EQUAL ACCESS STATEMENT:
Western Nebraska Community College is committed to providing reasonable

accommodation to persons with disabilities. If you qualify under the Americans
with Disabilities Act (ADA), please notify the Director of Counseling, 308-635-
6090, as soon as possible to begin the process of documentation review and
determination of appropriate accommodation or adaptive strategies.
7-9-07

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SYLLABUS

PSYCHOLOGICAL FIRST AID

WESTERN NEBRASKA COMMUNITY COLLEGE

II. GENERAL OBJECTIVES:

B. Describe the role of community responders in the provision of psychological

C. Use the terminology of stress and coping

D. Describe common reactions to loss, grief, and stress

E. Employ guidelines for the provision of psychological support

F. Communicate effectively in challenging situations

G. Describe communication elements that support resilience and self-help

H. Work with groups in a community setting

I. Identify when to refer people to professionals or organizations

J. Describe the factors that make a community resourceful, supportive, and

K. Develop ideas and methods to engage people and achieve participation

L. Describe effective interventions to assist vulnerable groups

M. Explain how stress may affect community support helpers

O. Identify effective methods of de-escalating anxious or agitated behavior

III. INSTRUCTIONAL MATERIALS:

IV. COURSE OUTLINE:

1. Define purpose of psychological support

B. Stress and coping

1. Explain stress reaction phases

2. Summarize ways to cope with stress, loss, and grief

3. Explain crisis interventions

1. Identify effective communication traits

2. Describe effective interpersonal communication skills

3. Identify behaviors to increase trust and confidence

4. Describe good listening and responding skills

5. Explain the RIBEYE Model for problem solving

6. Describe the referral process

D. Promoting community self-help

1. Explain necessity of community participation

2. Identify to promote community self-help

3. Describe action-planning steps

E. Populations with special needs

1. List characteristics of groups with special needs

3. Identify older people’s typical reactions

4. Explain challenges and strategies for working with persons with

F. Helping the community support helper

1. Describe challenging situations for community support helpers

2. Identify warning signs of burnout or high stress levels

3. Identify ways to create a supportive environment for community

4. Describe self-help techniques

5. Explain the role of supervisors

1. Explain effective communication and empathy skills

4. Interactive group activities

VI. METHOD OF EVALUATION:

1. Evaluation of contribution to projects

2. Evaluation of interactive group activities

3. Class participation and attendance

B. Students will receive a course outline/syllabus indicating the instructor’s

VII. ACADEMIC INTEGRITY:

A breach of ethics or act of dishonesty can result in:

VIII. EQUAL ACCESS STATEMENT:

Western Nebraska Community College is committed to providing reasonable

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