Roduct Upport Uide: D262 MPC W2201

Product
Support
Guide
D262 MPC W2201
v1.0
Introduction Date 6/1/2016

Replaces Predecessor MPC W2200
Product Concept
PRODUCT FEATURE / NEWLY DEVELOPED FEATURES

 Predecessor model
Model MPC W2200
 Hardware
Productivity
Black /White Color

A0/E A1/D LEF A0/E A1/D LEF
High speed mode 1.9 cpm 3.8 cpm 1.1 cpm 2.0 cpm
(Default) 1.9 cpm 3.8 cpm 1.1 cpm 2.0 cpm
Standard mode 1.1 cpm 2.0 cpm 0.6 cpm 1.2 cpm
1.1 cpm 2.0 cpm 0.6 cpm 1.2 cpm
Version 1.0 Subject to Change 2

Product Concept
 Improvements from the Predecessor Model :

 Easier setting of paper roll :
The new layout allows to set paper roll more easily without having to
bend over too much .
 Robust stacker legs :
Legs of the stacker were made more robust for higher sturdiness

Product Concept
 Easier operation of the stacker (A0 portrait / A1 landscape Stack Mode)

Number of steps required for operating the stacker was reduced
from 3 to 1 for A0 Portrait/A1 Landscape ,from 4 to 2 for A1 Portrait/
A2 landscape.
 LED on the carriage
Users can easily verify proper operations of print heads.
Prevents users from opening the front cover by mistake while the
heads are running.
 Manual paper cut
Paper can be cut manually, for instance, when the paper is affected
by temperature/humidity and becomes unusable.
 Emergency print
When color ink runs out during a print the remaining image can be
printed in black instead of leaving the job undone.
Table of Contents
Product Concept………………………..……………..……
Smart Operation Panel ……..…………………….……..…
New Features ………………………………….……..……
Feature Comparison to Previous Model……………….....
•Configuration……………………………………………………………....
Standard Configuration ….………...……………….….…
•Controller Configuration…………………………………………..……..
Options……………………………..………….…….….…. •Option Compatibility……………………………………..…………..….
Supplies & Yields ……………….…………………..…...
Target Reliability …....………….………….….………..…
PM Parts – Mainframe…………………..……..…..……...
Yield Parts – Mainframe……..…...………………...….…
Yield Parts – Peripheral………………….…………….….
Color Ratio ..……………………………………………..…

Table of Contents – cont’d
Installation Requirements ……........………………….….
Dimensions………………….…………….…………..……
Installation Times..………….....……………………….…
Storage / Transportation ……………………………….…
Firmware Information………………..………………….…
Training Information………………………….……….……
Documentation………………………………….……….…
Contact Information…………………...………………..…
Escalation Procedure………………………………………
Revisions…………………………………………………….

New Smart Operation Panel
*A customization is required to take advantage of the items written in red.

Speaker Power LED
For USB
memory For USB
camera
SD card
Access LED
HDMI*
SD card
Reset button
*Extended
Function
Keys
Incoming fax USB NFC*

LED
Data-in LED
Check status button Status LED Microphone
•Version 1.0 Subject to Change 7

New Features
 Smart Operational Panel as a standard feature

The new 10.1 inch Android OS based Smart Operational Panel is
installed as a standard feature. The legacy operation panel will remain
and can be used by making simple settings changes.
 Additional color print head
An additional color print head was added to print each color with two
lines.
 Automatic nozzle check and recovery functions
To automatically check the condition of the nozzle, the system drops
ink on an electrode plate and detects the change in charge level.
If the nozzles are slightly clogged , ink is ejected from the nozzles
for more then usual amount to compensate for the clog. If heavily
clogged, the system runs an automatic cleaning operation.
New features

Feature Comparison to Previous Model
Successor Product Predecessor Product

Description
Code Code
NFC Card Reader Type M23 404858 N/A

Roll Unit RU6550 404833 N/A
Roll Holder Unit TypeM23 404834 N/A
File Format Converter Type M23 404835 N/A
IEEE 802.11a/g/n Interface Unit 417493
417493
Type M19
OCR Unit Type M19 417428 417428
Data Over Write Security Unit
417499 417499
Type M19
Print Copy Tool ver 1.3

Standard Configuration
Model Launc Product EDP Serial Number Speed
h Date Code Code Prefix
MP CW2201SP 6/1/201 D262-17 404830 G93yQmxxxxx B3.8/FC 2.1
6
MPC W2201 Unit B Stand 6/1/201 D3CY 404836 N/A N/A
6
MP CW2201SP
Engine Unit Standard
Scanner Unit Standard
Roll Unit Standard
Exit Stacker Standard
MP CW2201 Unit B
Engine Stand
Scanner Stand

Configuration
No. Item Standard /

Option
1 Main machine / stand Standard
2 Scanning unit / stand Standard
3 Roll Unit Standard
4 Exit Stacker Standard
5 Roll Unit RU6550 Option

Controller Configuration
No. Slots Options
[1] SD card slot 1, 2 Slot 1(upper) Option slot

Slot 2 (lower) Service slot
[2] Slot A Slot A: IEEE802.11 a/g/n Interface unit

Type M19
[3] Slot B Slot B File Format Converter Type M23

Options
Item Description Product Code EDP Code Common / Unique Notes
RU6550 Roll Unit D3CR 404833 U

File Format
Type M23 D3CX 404835 U
Converter
Roll Holder
Type M23 D3CT 404834 U
Unit
NEC card
Type M23 D3D6 404858 U
Reader
Data Over
Type M19 Write D3BS 417499 C
Security
Type M13 OCR Unit D3AC 417428 C
IEEE
Type M19 D3BR 417493 C
802.11a/g/n
Branding Savin MP
D262 404844 U
Plaque CW2201
Branding Lanier MP
D262 404845 U
Plaque CW2201
Branding Gestetner
D262 404843 U
Plaque MP CW2201

Option Compatibility
Category Product Name You Must Install You Cannot Install Comments
2nd roll unit
Roll holder
Must be installed
File Format X
when doing large
Converter scan jobs
More then 2,774mm
Copy Data
Security Unit
Wireless Lan

Supplies & Yields
Description EDP Code Size

Print Cartridge Black 841720 200ml
Print Cartridge Cyan 841721 100ml
Print Cartridge Magenta 841722 100ml
Print Cartridge Yellow 841723 100ml
Color Mono Color

Black 4,120 sqft 2,740 sqft
Cyan 5,524 sqft 3,672 sqft
Magenta 5,444 sqft 3,632 sqft
Yellow 5,456 sqft 3,632 sqft

Target Reliability
Model PM Cycle APV Max MV
MPC W2201 10K m / 90.5K sqft 120m / 1.086k sqft 10.925k sqft
Notes:
 The figures above are calculated based on the following:
 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) short-edge feed
 Image coverage ratio: 5%
 2P/J
 Color ratio: 30%

PM Parts - Mainframe
Part Description Q’ty PM Interval Unique
Number / m Sq ft or
Unit Common
D2622011 HEAD: UNIT: BLACK 1 20,000 65,616 U
D2622112 HEAD: UNIT: COLOR 1 20,000 65,616 U
D2623505 MAINTENANCE RECOVERY: 1 20,000 65616 U
ASS’Y
D6706413 TANK:WASTE FLUID:SERVICE 1 56,000 26,246 C
PARTS
Note:
The yield figures in the above table are based on the following conditions:
Environment 23°C, 50%RH

Print mode Drawing
Paper type Plain paper
Paper size A1 LEF/D LEF
Print/Job 1
Print Quality Selection ratio Speed : Standard : Quality = 6 : 4 : 0
Color ratio 40% (B/W : Color = 6 : 4)
Coverage B/W = 6%, Color = 20% (CMYK: 5% each)
Average Print Volume 120m
Installation Requirements
 Power requirements
– Input voltage level: North America: 110-120V 15 A or more 60 Hz
– Use NEMA 5-15R
– Permissible Voltage Fluctuation: ±10%
– Do not use an extension plug or cord
 Weight: 264lbs

Dimensions

Space requirements
Side mm m in. ft.
A Front 2,000 2.0 78.8 6.5
B Left 600 0.6 23.6 2.0
C Back 600 0.6 23.6 2.0
D Right 600 0.6 23.6 2.0

Installation Times
Peripheral Installation Times (minutes)
Main Frame ( 2 persons ) 80
Roll Unit RU6550 15
File Format Converter Type M23 5
IEEE 802.11a/g/n Interface Unit Type 10
M19
OCR Unit Type M13 10
Data Overwrite Security Unit Type 5
M19
NFC Card Reader Type M23 15
Print Copy Tool 12
Print Copy Tool Type D-2016 3

Transportation
Moving the Machine
 • The scanner stand and scanner unit assembly is extremely top
heavy and can tip over easily.
 Never attempt to move the machine with the scanner stand
detached from the main unit.
 Observe the following precautions when moving the machine to
another location in the same room or in the same building:
 Two people are required to push and move the machine to a new
location.
 • To prevent ink spillage, never tilt the machine. A new machine with
no ink in it can be tilted 70°
 from the horizontal to load it onto a truck or into an elevator.
However, a used machine with ink in
 it should never be tilted more than 45° from the horizontal.
 Make sure that the four screws that connect the scanner stand to the
main unit stand are attached and securely fastened.
Transportation Continued
 Make sure that the four casters of the main unit stand and scanner
stand are unlocked before you try to move the machine.
 It is not necessary to remove the ink cartridges.
 Position your hands at the base of the main unit and then push it
slowly to the new location.
 Before shipping the main unit, pack and tape some shipping material
against the carriage to
 prevent the carriage from slipping out of position.
 Make sure that the main unit is packed level and strapped securely

General Specifications
General Specifications
 Configuration Console
 Printing Method On-demand piezo inkjet system
 Color Monochrome, Full Color Printing
 Nozzle Numbers 192 nozzles x 2 lines = 384 nozzles
 Black (K): 768, Color (Y, C, M): 192 each
 Memory 4 GB
 HDD Capacity 295 GB

Specifications - cont.
Originals
 Type Sheet
 Thickness Recommended 0.090 to 0.2 mm (64 to 190 g/m2)
 Possible 0.035 to 1.0 mm*1
 Scan Method Face-down, center set
 Delivery Top stacker or straight-through*2
 Size (W x L) Max. 914.4 x 15,000 mm (36 x 591 in.) *3
 Min. 210 x 210 mm (8.3 x 8.3 in.)
 *1 Quality is not guaranteed. A carrier sheet is required for paper
less than 0.07 mm thick.
 *2 The original guide should be removed for originals thicker than
135 g/m2 so they can exit the back of the scanner unit.
 *3 An original up to 960 mm (37.8") wide can pass through the
scanning unit but scanned width is limited to 914.4 mm (36").
 Width detection of Arch, ANSI sizes possible at same time.
Specifications – cont.
Paper
 Feed Method Roll paper, cut sheets (bypass feed only)
 Paper Type Normal, recycled, ink jet standard, tracing paper, matte
film, coated
 paper (CAD), coated paper, special paper
 Paper Thickness Roll 0.068 to 0.2 mm, 51 to 200 g/m2
 Sheet 0.068 to 0.4 mm, 51 to 220 g/m2
 Paper Rolls Core diameter 2 in./3 in. *1
 Circumference Less than 176 mm (7 in.)
 Width*2 mm 297, 364, 420,440, 490, 515, 594, 610, 620, 625,
660, 680, 707, 728, 800, 841, 880, 914
 in. 11, 12, 13.4, 15, 17, 18, 22, 24, 30, 34, 36 in.
Subject to Change 27
 Paper Size W x L Max. 914.4 x 15,000 mm (36 x 590 in.) *3

 Min. 279.4 x 210 mm (11 x 8.3 in.)
 Bypass Max. length: 2,000 mm (79 in.)
 Image Borders Roll Less than 3 mm (all edges)
 Bypass Leading edge: Less than 3 mm
 Image Borders Roll Less than 3 mm (all edges)
 Bypass Leading edge: Less than 3 mm
 Trailing edge: Less than 18 mm*4
 Left/right edges: Less than 3 mm
 Straight Line Deviation Vertical Less than ±1/184 mm
 Horizontal Less than ±2/841 mm
 Angle Less than 1/200 mm

NOTES
*1 Roll holders easy to adjust for 2-in. or 3-in. roll cores

*2 The machine can handle Middle Eastern paper sizes (450, 600, 900
mm) but they cannot be recognized by the firmware.
*3 The maximum length applies to normal and recycled paper only.
For other types of paper the maximum length is 3,600 mm (142 in.).
*4 Trailing edge is less than 21 mm for the following: special paper
(color/standard mode, color/quality mode), matte film (color/quality
mode), tracing paper (color/quality mode ).

Resolution*1
 Scanning 600 dpi / Copying 600 dpi
*1 Resolution is determined by the speed/quality selection in the
printer driver. For more details, please refer to the operating
instructions.
 Warm-up Time Less than 40 sec. at 23°C (73.4°F).
 Recovery 7 sec. (from Sleep Mode)
 LCD Recovery 3 sec. (from Low Power Mode)
 First Copy A0 SEF High Speed BW: 51 sec. FC: 81 sec.
Standard BW: 71 sec. FC: 155 sec.
A1 LEF High Speed BW: 29 sec. FC: 53 sec.
 Continuous Copy Speed

 Continuous Copy Speed

A0 SEF High Speed BW: 1.9 cpm FC: 1.1 cpm
Standard BW: 1.1 cpm FC: 0.6 cpm
A1 LEF High Speed BW: 3.8 cpm FC: 2.1 cpm
Standard BW: 2.0 cpm FC: 1.2 cpm
 Continuous Copy Speed*1 (After Recovery)
A1 LEF High Speed BW: 102 sec. FC: 183 sec.
D Size LEF High Speed BW: 110 sec. FC: 189 sec.
*1 Time (sec.) required to print 5 continuous copies after recovery
from the energy save mode.
 Magnification Fixed

 Engineering (NA) 25.0%, 32.4%, 50.0, 64.7%, 100.0%, 129.4%,

200.0%,258.8%, 400.0%
 Architecture (NA) 25.0%, 33.3%, 50.0%, 66.7%, 100.0%, 133.3%m
200.0%,266.7%, 400.0%
 Other 25.0%,35.4%, 50.0%, 70.7%, 100.0%, 141.4%,
200.0%,282.8%, 400.0%
 Zoom 25.0% to 400.0% (0.1% Steps)
 Magnification Difference 100 to 400%: less than ±0.5%
 99.9 to 50%: less than ±0.7%
 49.9 to 25%: less than ±1.0%
Version 1.0
 Magnification Deviation Less than ±0.1%

 Continuous Copies 1 to 99
 Languages
 North America English, French, Spanish, Portuguese (Brazil)
 Europe/Oceania English, German, French, Italian, Spanish, Dutch,
Swedish,
 Norwegian, Danish, Czech, Hungarian, Finnish, Portuguese, Polish,
Russian, Catalan, Turkish, Greek, China Chinese (simplified
characters), English.

Paper Feed
 Paper Input Std. 1 paper roll + bypass feed
 Max. 2 paper rolls + bypass feed (1 roll option)
 Paper Cutting (Roll)
 Std. Cut Synchro Cut 23°C, 50% 23°C, 50%
 Standard 297 mm ±2.0 mm ±3.5 mm
 420 mm ±3.5 mm ±4.0 mm
 594 mm ±3.5 mm ±4.0 mm
 841 mm ±3.5 mm ±4.5 mm
 1219 mm ±3.5 mm ±6.0 mm
 Long Size 2 m ±4.5 mm ±12.0 mm 3 m ±9.0 mm ±18.0 mm
 3.6 m ±11.0 mm ±22.0 mm 15 m ±150 mm ±150 mm

 841 mm ±3.5 mm ±4.5 mm

 1219 mm ±3.5 mm ±6.0 mm
 Long Size 2 m ±4.5 mm ±12.0 mm
 3 m ±9.0 mm ±18.0 mm
 3.6 m ±11.0 mm ±22.0 mm
 15 m ±150 mm ±150 mm
Ink
 Ink Type Water-resistant pigment ink
 Supply Method Ink cartridge, pump tube system
 Ink Cartridge Color K, C, Y, M
 Capacity K 200 cc
C 100 cc
Y 100 cc
M 100 cc
Waste Ink Collection

 Left Sump Capacity 500 cc
 Right Sump Capacity 147 cc
 Ink Collector Capacity 1000 cc
Exit Stacker (Stack Mode)

 Stack Mode Paper A0 SEF, A1 LEF, A2 SEF
 Capacity 10 sheets A0 SEF/A1 LEF
 10 sheets A1 SEF/A2 LEF
Basket Mode
 1 sheet

Power Source Required

 North America 120-127V 15A 60 Hz
 Power Consumption Ave. Less than 100W
 Max. Less than 180W
 Sleep Mode Less than 1.1W
 Low Power Mode Less than 80W EU, Asia, China
 Less than 70W NA

Specifications – Printer
 Ink Pigment based YMCK

 Interface
 Standard Ethernet(1000BASE-T/100BASE-TX/10BASE-
T),USB2.0,SD card slot
 Options Wireless LAN (IEEE802.11a/b/g/n*1), Gigabit Ethernet
 *1 IEEE802.11a/b only in Europe, and wireless LAN not supported in
China.
 Print Resolution Determined by driver selection
 High Speed 600 x 300 dpi (default)
 Standard 600 x 600 dpi
 Quality 1200 x 1200 dpi

Print Speed BW Color

 A0 SEF High Speed 1.9 ppm 1.1 ppm
Standard 1.1 ppm 0.6 ppm
 A1 LEF High Speed 3.8 ppm 2.1 ppm
Standard 2.0 ppm 1.2 ppm
First Print*1
 D124 (A0) A0 SEF High Speed BW: 51 sec. FC: 83 sec.
 A1 LEF High Speed BW: 31 sec. FC: 55 sec.
*1 Time elapsed from when the machine receives the print job start
command in standby mode until the sheet is cut and stacked (roll
stops rotating).

 Printer Drivers PS3, HDI

 Supported Languages RP-GL/GL2, PS3, PDF, RTIFF
 Operating Systems Windows Vista/7/8/8.1, Windows Server
2003/2003
 R2/2008/2008 R2/2012/2012 R2, OS X 10.7 or later
 Protocols TCP/IP (IPv4, IPv6)
 Built-in Fonts 136 Roman fonts (standard), Euro currency
compatible

Interfaces
 Standard • Ethernet (1000BASE-T/100Base-TX/10Base-T)
• USB2.0
• SD card slot
• USB Host (built-in)
 Option • IEEE802.11 a/b/g/n Wireless LAN*1
• IEEE802.11b Wireless LAN (Europe)
*1 Wireless LANs not compatible in China.

Specifications - Scanner
 Scanning Method Original transport under CIS sensor array

 Illumination LED array, RGB method for full color and black-and-
white scanning
 Scanning Resolution 600 dpi (150/200/300/400/600 dpi)
 RGB Support Standard
 Gradation
 Monochrome 1-bit (2 steps)
 Grayscale 8-bit (256 steps)
 Full Color 24-bit (RGB 256 steps), 8-bit (RGB 256 steps)
 Scanning Length (at 600 dpi)
 Black-and-White Max. 914.4 x 15,000 mm (36 x 591 in.)*1
 Min. 210 x 210 mm (8.3 x 8.3 in.)

Specifications - Scanner
 Full Color Max. 914.4 x 2,774 mm (36 x 109 in.)

 Min. 210 x 210 mm (8.3 x 8.3 in.)
*1 15,000 mm (50 ft.) with File Format Converter (MLB) installed.
2,774 mm (9 ft.) without File Format Converter installed.
Scanning Speed
 Black-and-White Resolution Speed
600 dpi 80 mm/s
200 dpi 160 mm/s
 Full Color 600 dpi 26.7 mm/s
200 dpi 40 mm/s

Specifications – Scanner
Interfaces
 Standard • Ethernet (1000BASE-T/100Base- TX/10Base-T)
• USB2.0 (SD card slot)
• USB Host (built-in)
 Option • IEEE802.11 a/b/g/n Wireless LAN*1
• IEEE802.11b Wireless LAN (Europe)
*1 Wireless LANs not compatible in China.

Specifications - Network
Mail TX
 Scanning Speed 150, 200, 300, 400, 600 dpi
 Protocol SMTP
 Output Format TIFF (single/multi), JPEG
PDF (single/multi, high-compression)
File TX
 Scanning Speed 150, 200, 300, 400, 600 dpi
 Protocol SMB, FTP
 Output Format TIFF (single/multi), JPEG
PDF (single/multi, high- compression)

Specifications - Network
 Network TWAIN Scanning

 Scanning Speed 150 to 1200 dpi (adjustable in 1 dpi steps)
 Protocols TCP/IP
 Operating Systems Windows Vista/7/8/8.1, Windows Server
2003/2003
 R2/2008/2008 R2/2012/2012 R2

Print Copy Tool
INSTALLATION
 Install with CDROM
– Print Copy Tool: Server (Print Tool Admin Software) (CE install)
– Print Copy Tool: Client (Print Tool/Direct PrintTool) (User install)
– Print Copy Tool Option Type-D 2016 (CE install)
 Install with eDCi-1
– Copy Tool: SDK application (Install with eDCi-1) (CE install)
 Activate licensing
 Print tool will be an active to work with inserted the dongle into
Server PC.

Print Copy Tool - cont.
Installation-cont.
 It is necessary for user to continue inserting the dongle into Server
PC while Print tool is working. There is no dongle detection in Client
PC.
 If the dongle is lost or stolen, we can not provide a replacement.
Please purchase another dongle (P/N: D5765400) from service parts
center.
 Installation time (includes DWG option software) 15 minutes

Print Copy Tool – cont.
REQUIRED SYSTEM SPECIFICATION

 Admin PC
 OS Recommended: Windows Server 2008 R2 or later
Supported operating systems:
Windows Vista Home Basic / Home Premium (32-bit only)
Windows Vista Business/ Enterprise/Ultimate (32-bit only)
Windows 7 Professional / Ultimate (32/64-bit)
Windows 8 / Pro / Enterprise (32/64-bit)
Windows Server 2003 Standard / Enterprise (32-bit only)
Windows Server 2003 R2 Standard / Enterprise (32-bit only)
Windows Server 2008 Standard/Enterprise (32-bit only)
Windows Server 2008 R2 Standard / Enterprise (64-Bit only)
Windows Server 2012 Standard / Foundation / Essential /
Datacenter
Required System Specification – cont.

 CPU
Recommended: Core i7 2.8 GHz or equivalent (or later)
Minimum: Core 2 Duo 2.0 GHz or equivalent (or later)
 HDD Free >= 100 GB
Minimum: 20 GB or more
 RAM Recommended: 4 GB or more
 Display Resolution 1024 x 768 or higher /
Recommendation: 1280 x 1024
 Network Interface 10/100/1000 base T or Novell Netware 6.5 SP6
with Novell Client 4.91 SP3
 Others DVD/CD-ROM d


Client PC
 OS
Windows Vista Home Basic / Home Premium (32-bit only)
Windows Vista Business/Enterprise/Ultimate (32-bit only)
Windows 7 Professional / Ultimate (32/64-bit)
Windows 8 / Pro / Enterprise (32/64-bit)
Windows Server 2003 Standard / Enterprise (32-bit only)
Windows Server 2008 Standard/Enterprise (32-bit only)
Windows Server 2012 Standard / Foundation / Essential /
Datacenter


 CPU
Vary according to the recommended operating system specifications
 HDD Free >= 100 GB
 RAM Recommended: 1.5 GB or more
 Display Resolution 1024 x 768 or higher /
Recommendation: 1280 x 1024
 Network Interface 10/100/1000 base T
Novell Netware 6.5 SP6 with Novell Client 4.91 SP3
 Others DVD/CD-ROM drive, USB
Version 1.0
Training Information
 For newly trained technicians not trained on the MPC W2200.

 Will be required to take Tier 1 training, and 5 day instructor lead
class at RLI.
 Technicians trained on the MPC W2200 will be required to take a
self pace update.

Documentation
Description RFG E-Source Number

Detailed Description TBD
Operating Instruction TBD
Point-to-Point TBD
Parts Catalog TBD
Service Manual TBD
Please refer to the https://ricohusa.csod.com/client/ricohusa/default.aspxweb site for the most

up to date training information.
Please be aware that once a model or series is out of production, the Field Service Manual,
Technical Service Bulletins and Ricoh University should be referenced for the most current
information. Check the TSC website and e-source.

Contact Information
Name Contact
Parts (800) 333-3147

Ricoh: (800) 537-4264
Savin: (800) 291-6044
Lanier: (800) 346-6057
Canada (800) 922-4072
Technical Services Call Center
Solutions (888) 424-1573
(Hotline)
Customer Support (800) 577-4264
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support (800) 742- 6438
Realer Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
Hytec Parts and Logistics Control (800) 883-1001 www.hytecrepair.com
Technology Solutions Resource
http://www.tscweb.net
Center
Ricoh Corporation: http://www.ricoh-usa.com
Headquarter Web Sites Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets (800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
Ricoh Learning Institute (866) 239-8494 email address: www.ricohlearninginstitute.com

Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf
Required Information for Hardware Issues
 Symptom
 Possible cause
 Description and result of the action taken
 Parts replaced
 Model type and serial number
 Printer configuration sheet and maintenance report sheet
 Occurrence frequency
 Whether or not the symptom could be duplicated on a lab machine (YES/NO)
 Occurrence conditions
 When the symptom start to appear
 Optional equipment information
 Results after installing the units/options on another machine
 Whether or not have any customized parts been applied
 Log-storing data (controller, engine, and operation logs) with SP5-857
 SMC Report (SP5992-001)
Escalation Procedure – cont’d
Required Information for Computer connectivity problems:

 Printer configuration page
 Any actions already taken (step-by-step)
 Computer specifications (manufacturer, model, type, CPU, memory, etc.)
 OS and applications installed (versions and service packs)
 Driver and utilities used (versions and service packs)
 Network environment (protocol, topology, address, and configuration)
 Network packet capture/print capture file
 Document originals (files)
 PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– http://tscweb.custhelp.com/app/answers/detail/a_id/119457

Revisions
 3.0 Original

Roduct Upport Uide: D262 MPC W2201

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Roduct Upport Uide: D262 MPC W2201

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Product

Introduction Date 6/1/2016

PRODUCT FEATURE / NEWLY DEVELOPED FEATURES

Black /White Color

Version 1.0 Subject to Change 2

 Improvements from the Predecessor Model :

Version 1.0 Subject to Change 3

 Easier operation of the stacker (A0 portrait / A1 landscape Stack Mode)

Smart Operation Panel ……..…………………….……..…

New Features ………………………………….……..……

Feature Comparison to Previous Model……………….....

Options……………………………..………….…….….…. •Option Compatibility……………………………………..…………..….

Supplies & Yields ……………….…………………..…...

Target Reliability …....………….………….….………..…

Yield Parts – Mainframe……..…...………………...….…

Yield Parts – Peripheral………………….…………….….

Color Ratio ..……………………………………………..…

Version 1.0 Subject to Change 5

Installation Requirements ……........………………….….

Storage / Transportation ……………………………….…

Version 1.0 Subject to Change 6

*A customization is required to take advantage of the items written in red.

Incoming fax USB NFC*

Check status button Status LED Microphone

•Version 1.0 Subject to Change 7

 Smart Operational Panel as a standard feature

Version 1.0 Subject to Change 9

Successor Product Predecessor Product

NFC Card Reader Type M23 404858 N/A

Version 1.0 Subject to Change 10

Version 1.0 Subject to Change 11

No. Item Standard /

Version 1.0 Subject to Change 12

No. Slots Options

[1] SD card slot 1, 2 Slot 1(upper) Option slot

[2] Slot A Slot A: IEEE802.11 a/g/n Interface unit

[3] Slot B Slot B File Format Converter Type M23

Version 1.0 Subject to Change 13

RU6550 Roll Unit D3CR 404833 U

Version 1.0 Subject to Change 14

2nd roll unit

Version 1.0 Subject to Change 15

Description EDP Code Size

Color Mono Color

Version 1.0 Subject to Change 16

Version 1.0 Subject to Change 17

Environment 23°C, 50%RH

Version 1.0 Subject to Change 19

Version 1.0 Subject to Change 20

Side mm m in. ft.

A Front 2,000 2.0 78.8 6.5

B Left 600 0.6 23.6 2.0

C Back 600 0.6 23.6 2.0

D Right 600 0.6 23.6 2.0

Version 1.0 Subject to Change 21

Version 1.0 Subject to Change 22

Version 1.0 Subject to Change 24

Version 1.0 Subject to Change 25