Product

Support
Guide
M0A0 / MP 402SPF

v1.0

rfg073037

Introduction Date: 09/15/2016

Replaces Predecessor Model:
MP 401SPF
 Product Concept

 Launch model: MP 402SPF

 Productivity: 42 (LT) 40 (A4) ppm
 New functions:
 Controller: GW+ 16S

 Operation panel: SOP 10.1 inch (Cheetah-G2)

 DF: SPDF (Single Pass Document Feeder)
 Platen: Legal
 HDD: Standard (320GB)
 Security:
 Icons and messages that prompt an administrator to configure
certain security settings can be displayed in Web Image Monitor.

Version 1.0 Subject to Change 2

 Table of Contents
Topic Page
Introduction 1
Product Concept 2
Smart Operation Panel 5
New Features 6
Feature Comparison to Previous Model 7
Standard Configuration 8
Options Configuration 9
Controller Configuration 10
Options 11
Options Cont’d 12
Option Compatibility 13
Supplies and Yields 14
Target Reliability 15
PM Parts - Mainframe 16
Yield Parts - Mainframe 17
Yield Parts - Peripheral 18
Installation Requirements 19
Dimensions 20
Installation Times 21

Version 1.0 Subject to Change 3

 Table of Contents – cont’d
Topic Page
Storage / Transportation 22
Training Information 23
Documentation 24
Contact Information 25
Escalation Procedure 26
Escalation Procedure Cont’d 27
Revisions 28

Version 1.0 Subject to Change 4

 New Smart Operation Panel
*A customization is required to take advantage of the items written in red.
Speaker Power LED

For USB
memory For USB
camera
SD card
Access LED
HDMI*

SD card

Reset button

*Extended
Function
Keys

Incoming USB NFC*

fax LED

Data-in LED

Check status button Status LED Microphone

•Version 1.0 Subject to Change 5

 New Features

 Ease of use
 10.1 inch SOP
 80 ipm SPDF
 Intel-based CPU to improve performance
 Standard HDD (320GB)

Version 1.0 Subject to Change 6

 Feature Comparison to Previous Model

Description M0A (MP 402SPF) M161 (MP 401SPF)

Controller GW+16S GW+13S

Operation Panel 10.1 inch 4.3 inch

Document Feeder SPDF (80 ipm) ARDF (40 ipm)

Platen Legal Letter

HDD Standard (320GB) Optional (250GB)

Memory 2GB 1GB / 1.5GB (Opt.)

CPU 1.46GHz 533MHz

NFC Card Reader Option No

USB Device Server Option No

Extended USB Board Option No

Dimensions (Base footprint remains the same) 18.7 “x 19 “x 20.1” 16.5” x 16.8” x 19”

Version 1.0 Subject to Change 7

 Standard Configuration
Model Launch Date Product Code EDP Code Serial Number Prefix Speed

MP 402SPF 09/15/2016 M0A0-17 417705 Y17 42 LT / 40 A4

• Desktop

Standard
-SPDF
-SOP
- FAX
- PS3
- HDD

Version 1.0 Subject to Change 8

 Options Configuration

100 Sheet Bypass Tray

500 Sheet Standard Tray

1 Configuration Item Description

Dimensions
WxDxH
Weight
PB1060 250 sheets Paper Feed Unit 14.6×15.4×3.7 inches
1+1 1 9.0 lbs (4.1 kg)
PB1060 (250 sheets) (370×392×95 mm)
1+2
Paper Feed Unit 14.6×15.4×4.9 inches
2 2+2 2
PB1070 (500 sheets) (370×392×125 mm)
9.9 lbs (4.5 kg)

PB1070 500 sheets

14.6x15.4x20.5 inches
Type L (WxDxH)
(370x392x520mm )
Max 2 units can be added Fixed Height Cabinet
14.6x15.4x14.6 inches
Type M (WxDxH)
(370x392x370mm)
17.8x19.3x21.7 inches
Adjustable Height Cabinet Type G (WxDxH)
(452x490x551mm)

Version 1.0 Subject to Change 9

 Controller Configuration

The machine is equipped with a USB host interface, I/F card slot, A
and SD card slots for controller options.
A - USB Host Interface Use the USB host interface [A].

Slot [B] can be used to attach an interface

for IEEE 1284, IEEE 802.11 (Wireless LAN),
B - I/F Card Slot
USB Device Server Option, Extended USB
Board, or File Format Converter.
B C
Slot 1 (upper) [C] is used for optional
applications (for example, Fonts, XPS Direct
Print, OCR Unit). D
C & D - Card Slots
Slot 2 (lower) [D] is used for installing
applications, or for service only (for example,
updating the firmware).

Version 1.0 Subject to Change 10

 Options
Common
Item Description Product Code EDP Code Notes
/ Unique
XPS Direct Print
XPS M50202 417709 U
Option Type 27

Fax Connection Unit Type M27 M50203 417710 U

NFC Card Reader Type M27 M502210 417727 U

File Format Converter Type M19 D3BR04 417508 C

IEEE1284 Interface Board Type M19 D3C017 417596 C

IEEE802.11 Interface Unit Type M24 D3BR01 417493 C

Optional counter Interface Unit Type M12 B87021 417111 C

Unicode Font Package SAP 1 Licence B86901 413009 C

Unicode Font Package SAP 10 Licences B86902 413010 C

Unicode Font Package SAP 100 Licences B86903 413011 C

OCR option Type M13 D3AC23 417428 C

DataOverwiteSecurity Unit for CC Type M19 D3BS03 417499 C

Version 1.0 Subject to Change 11

 Options – Cont’d
Common /
Item Description Product Code EDP Code Notes
Unique
USB Device Server
NIC2 Port D3BC28 417567 C
Option Type M19

Extended USB Board Board Type M19 D3BS01 417566 C

Paper Feed Bank

250 sheet M44117 407230 C M161
PB 1060
Paper Feed Bank
500 sheet M44017 407229 C M161
PB 1070
Adjustable Height
Type G --- 161200 C M161
Cabinet

Tall Cabinet Type L --- 52511 U

Medium Cabinet Type M --- 52501 U

Power Filter ESP AC1 Power Filter --- ESPAC1 C

Toner Cartridge Black Toner (10.4K) --- 841886 C M161

Version 1.0 Subject to Change 12

 Option Compatibility
You Must
Category Product Name You Cannot Install Comments
Install
Paper Feed Unit PB1060 (250sheet x 1)
Paper Feeding Max Two Units
Paper Feed Unit PB1070 (500sheet x 1)
Fax Fax Connection Unit Type M27
IC Card Reader:
Solution NFC Card Reader Type M27
Local Procurement
File Format Converter Type M19
IEEE802.11 Interface Unit Type M24
IEEE 1284 Interface Board Type M19
USB Device Server Option Type M19
Extended USB Board Type M19
File Format Converter Type M19
IEEE 1284 Interface Board Type M19
IEEE802.11 Interface Unit Type M24
USB Device Server Option Type M19
Extended USB Board Type M19
Network Option
File Format Converter Type M19
IEEE 1284 Interface Board Type M19
USB Device Server Option Type M19
IEEE802.11 Interface Unit Type M24
Extended USB Board Type M19
File Format Converter Type M19
IEEE 1284 Interface Board Type M19
Extended USB Board Type M19
IEEE802.11 Interface Unit Type M24
USB Device Server Option Type M19
File Format Converter Type M19

OCR Unit Type M13

Others XPS Direct Print Option Type M27

Optional Counter Interface Type M12

Data Overwrite Security Unit Type M19

Version 1.0 Subject to Change 13

 Supplies & Yields

Description EDP Code Yield

Print Cartridge Black 841886 10.4K*

Supply Yield Condition:

• The condition is standard temperature and humidity.
• This yield number may change depending on the circumstances and printing conditions.
• Starter cartridge (included in main unit): 10.4K pages / Cartridge

Note: * LT / A4
6% image coverage ratio
3 Pages / Job
ISO/IEC: N/A

Ave. monthly Volume: 3.0K

Max. monthly Volume: 10K
PM Cycle: 40K

Version 1.0 Subject to Change 14

 Target Reliability

MP 402SPF
PM Cycle 40K
AMV 3.0K prints/Month
Max MV 10K
MPBF Target 68.2K
Call Ratio Target (Mainframe) 0.119

Notes: The figures above are calculated based on the following:

 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 LT (A4) short-edge feed
 Image coverage ratio: 6%
 3P/J

Version 1.0 Subject to Change 15

 PM Parts - Mainframe
Expected Yield Unique Or
Part
The Number
expected yield of all PM partsDescription
is calculated assuming the following conditions:
(Pages) Common
 A4 (LT) short-edge feed
PCDU
 Color ratio: 30%
 Expected ACV: PCDU
M9060118 40K C (M161)
 Coverage: 5% (includes LED lens cleaner)
Other

Version 1.0 Subject to Change 16

 Yield Parts - Mainframe

Expected Yield Unique Or

Part Number Description
(Pages) Common
PCDU
PCDU
M9060118 40K C (M161)
(includes LED lens cleaner)
Fusing Unit

M1604017 Fusing Unit Ass’y 110V 180K C (M161)

Transfer

M1606250 Transfer Roller Ass’y 180K C (M161)

Paper Feed

M1602830 Paper Feed Roller 180K C (M161)

M1602620 Friction Pad 180K C (M161)

Version 1.0 Subject to Change 17

 Yield Parts - Peripheral

Expected Yield
Part Number Description Unique Or Common
(Originals)
SPDF

D3DJ2111 Feed Roller 45K U

D6062113 Pick-up roller 45K C (M161)

D6063112 Friction pad 30K C (M161)

The above SPDF parts are treated as yield parts, as their yield will depend on the usage rate of the SPDF.

Paper Feed Unit

M1602830 Paper Feed Roller 180K C (M161)

M1602620 Friction Pad 180K C (M161)

Version 1.0 Subject to Change 18

 Installation Requirements

 Power requirements
 Input voltage level: 120V – 127V / 60Hz more than 10 Amps
 Voltage Variations': For Printing: + 8.66 / -10%
For Operating: + 8.66 / -15%
Note: Do not use an extension plug or cord

 Footprint
 Same footprint as MP 401SPF,
but width is larger at the display area.
WxDxH: 18.74 x 18 x 19 inches
(476 x 457 x 484 mm)
 Weight
 58 lbs (26 kg)

Version 1.0 Subject to Change 19

 Dimensions

[A] 18.7 inches (476 mm )

With Paper Feed Unit PB1060 (250 sheets) attached:
23.8 inches (605 mm )
[B]
With Paper Feed Unit PB1070 (500 sheets) attached:
25.0 inches (635 mm )
Depth 19.0 inches (483 mm)

Version 1.0 Subject to Change 20

 Installation Times

Installation Time
Peripheral
(minutes)
Paper Feed Unit PB 1060 5
Paper Feed Unit PB 1070 5
XPS Direct Print Option Type M27 5
File Format Converter Type M19 5
Fax Connection Unit Type M27 10
NFC Card Reader Type M27 20
IEEE 1284 Interface Board Type M19 5
IEEE 802.11a/g/n Interface Unit Type M24 10
Optional Counter Interface Unit Type M12 15
OCR Unit Type M13 5
Data Overwrite Security Unit Type M19 15
USB Device Server Option Type M19 10
Extended USB Board Type M19 5

Version 1.0 Subject to Change 21

 Storage / Transportation

Storage Transportation
Mainframe Temperature: -30oC to 40oC Temperature: -30oC to 50oC
Humidity: 15%RH to 85%RH Humidity: 15%RH to 90%RH
Storage Period: 12 Months Max Stack: 3
Max Stack: 6

Version 1.0 Subject to Change 22

 Training Information

 Self Paced Training

• Contact Ricoh Learning Institute for training course.

Version 1.0 Subject to Change 23

 Documentation

Description RFG E-Source Number

Detailed Description TBD
Operating Instruction TBD
Point-to-Point TBD
Parts Catalog TBD
Service Manual TBD

Please refer to the https://ricohusa.csod.com/client/ricohusa/default.aspxweb site for the most

up to date training information.

Please be aware that once a model or series is out of production, the Field Service Manual,
Technical Service Bulletins and Ricoh University should be referenced for the most current
information. Check the TSC website and e-source.

Version 1.0 Subject to Change 24

 Contact Information
Name Contact

Parts: (800) 333-3147

Ricoh: (800) 537-4264
Savin: (800) 291-6044
Lanier: (800) 346-6057
Canada: (800) 922-4072
Latin America: (877) 742-6407
Technical Services Call Center (Hotline) Solutions: (888) 424-1573
Customer Support: (800) 577-4264
Automated Services: (866) 239-8494
myricoh@ricoh-usa.com
Printer/Scanner/Projector/IWB/Support: (800) 742- 6438
Resale Printer Customers: (800) 972-8796
Warranty Processing: (800) 557-4264

Hytec Parts and Logistics Control (800) 883-1001 www.hytecrepair.com

Technology Solutions Resource Center (TSRC) Web site: http://www.tscweb.net
Ricoh Corporation: http://www.ricoh-usa.com
Headquarter Web Sites Savin Corporation: http://www.savin.com
Lanier Corporation:http://www.lanier.com
Material Safety Data Sheets / Safety Data
(800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
Sheets (MSDS/SDS)
Ricoh Learning Institute (RLI) (866) 239-8494 email address: www.ricohlearninginstitute.com

Version 1.0 Subject to Change 25

 Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf
Required Information for Hardware Issues
 Symptom
 Possible cause
 Description and result of the action taken
 Parts replaced
 Model type and serial number
 Printer configuration sheet and maintenance report sheet
 Occurrence frequency
 Whether or not the symptom could be duplicated on a lab machine (YES/NO)
 Occurrence conditions
 When the symptom start to appear
 Optional equipment information
 Results after installing the units/options on another machine
 Whether or not have any customized parts been applied
 Log-storing data (controller, engine, and operation logs) with SP5-857
 SMC Report (SP5992-001)
Version 1.0 Subject to Change 26
 Escalation Procedure – cont’d

Required Information for Computer connectivity problems:

 Printer configuration page
 Any actions already taken (step-by-step)
 Computer specifications (manufacturer, model, type, CPU, memory, etc.)
 OS and applications installed (versions and service packs)
 Driver and utilities used (versions and service packs)
 Network environment (protocol, topology, address, and configuration)
 Network packet capture/print capture file
 Document originals (files)
 PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– http://tscweb.custhelp.com/app/answers/detail/a_id/119457

Version 1.0 Subject to Change 27

 Revisions

 1.0 Original

Version 1.0 Subject to Change 28