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    Resume: B-803, Reema Residence, Shimpoli Village, Borivali, (West), Mumbai 400 092, India

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    Rohit Kothari
    Harshad Kothari has over 15 years of experience in customer service and global logistics support. He currently works as a Specialist at Orange Business Services, where he handles procurement processes, prepares reports, and manages installation orders. Previously, he worked in customer service roles handling inbound and outbound calls. Kothari has a Bachelor of Commerce degree and is proficient in Microsoft Office, graphics design software, and several languages.

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    Resume: B-803, Reema Residence, Shimpoli Village, Borivali, (West), Mumbai 400 092, India

    Uploaded by

    Rohit Kothari
    26 views3 pages
    Harshad Kothari has over 15 years of experience in customer service and global logistics support. He currently works as a Specialist at Orange Business Services, where he handles procurement processes, prepares reports, and manages installation orders. Previously, he worked in customer service roles handling inbound and outbound calls. Kothari has a Bachelor of Commerce degree and is proficient in Microsoft Office, graphics design software, and several languages.

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    Harshad Kothari has over 15 years of experience in customer service and global logistics support. He currently works as a Specialist at Orange Business Services, where he handles procurement processes, prepares reports, and manages installation orders. Previously, he worked in customer service roles handling inbound and outbound calls. Kothari has a Bachelor of Commerce degree and is proficient in Microsoft Office, graphics design software, and several languages.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    26 views3 pages

    Resume: B-803, Reema Residence, Shimpoli Village, Borivali, (West), Mumbai 400 092, India

    Uploaded by

    Rohit Kothari
    Harshad Kothari has over 15 years of experience in customer service and global logistics support. He currently works as a Specialist at Orange Business Services, where he handles procurement processes, prepares reports, and manages installation orders. Previously, he worked in customer service roles handling inbound and outbound calls. Kothari has a Bachelor of Commerce degree and is proficient in Microsoft Office, graphics design software, and several languages.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Download as doc, pdf, or txt
    of 3

    RESUME

    Harshad Kothari
    B-803, Reema Residence, Email: saffrongrace@gmail.com
    Shimpoli Village, Borivali, (West), Phone No: 91 9819223355
    Mumbai 400 092, India.

    Career Objective:
    Looking for a highly innovative and challenging life, where I can use my knowledge, experience to fulfill the extent
    and I can make immediate and significant contribution.

    Experience in Orange Business Services.


    Department: Global Logistics Support Team.(Since 2005)
    Designation: Specialist.

    *Current profile :-Working as a SPOC for various processes (CPE Procurement, APAC Hub
    Model Procurement, APAC Direct Model Procurement, and Sita Replenishment, Spare Procurement)
    within Production which is one of key function in GLST.

    The scope of work involves.


     Hardcore escalations in delays, ETA violations, process deviations.
     Preparing monthly dashboard to be reported to Global SCM community.
     Taking care of training needs for the members from Production.
     Analyzing & preparing reports to track & improve individual KPI.
     Prepare IBSC & assist Team Leader in improving quality of the various processes
    & its KPI.
     Sending daily report such as Clarify Outstanding report & Stock issue Report.
     Managing regional installation orders in absence of particular planner, handled NAM
    successfully
     Conduct calls with Broker on every fortnight to improve their lead-time

    Process handled in past

     Emergency Part Request


    Arranging spares at customer end during Incident Management by creating RMA with Cisco.

     Clarify Replenishment
    The process involves movement of spares from warehouse to another as per requirement from
    Maintenance planners

    Previous experience:

    *September 05 to October 05

    Worked at Global -E- Services as Customer Service Executive

    Job Function involved:


    Handling out bound Calls to customers in USA.

    *July 06 to September 06

    Worked at Nexus as Customer Service Executive.

    Job Function involved:


    Handling Inbound Calls for TATA Indicom directory service.

    Education:
    Bachelor of Commerce
    Bhartiya Shiksha Parishad, Lucknow
    Passed in 2003

    Intermédiate (HSC)
    Bhartiya Shiksha Parishad, Lucknow
    Passed in May 2000

     High School (SSC)


    A D Kale Vidyalaya
    Passed in 1998

    Computer Proficiency :
    •Graphics Designing : PageMaker, CorelDraw, Photoshop
    •Computers Basics: Ms Office, Dos, Windows
    Personal profile :

    Date of birth: 21st August 1979


    Gender: Male
    Marital status: Single
    Nationality: Indian
    Languages known: English, Hindi, Marathi & Konkani
    Place: Mumbai yours sincerely
    Harshad Kothari

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