Continual Improvement
Continual Improvement
Continual Improvement
FUTURE WORLD CO
للتجارة والمقاوالت العامه المحدودة .For general trading& Contracting LTD
Continual Improvement
1 Page Revision: A Operational Procedure : QOP-85-01
:DISTRIBUTION
I PURPOSE
The purpose of this procedure is to provide for a system and instructions, and to assign
responsibilities for continual improvement of the quality management system.
II APPLICATION
This procedure applies to all processes and activities of the quality management system.
This procedure concerns all staff.
III PROCEDURE
1. General
1.1 INTERTANKO has a continual improvement philosophy throughout the organisation. Continual
improvement opportunities are identified by management reviews using audit results and analyses of
quality performance data. Improvement projects are defined either as corrective and preventive
actions or as quality objectives supporting the quality policy. Interaction of these quality system
processes to achieve continual improvement is defined in this procedure and in Quality Manual
Section 8.5, Continual Improvement.
2. Identification of opportunities for improvement
2.1 To identify opportunities for improvement, INTERTANKO continuously monitors its quality and
operational performance in the following areas:
Membership service performance, and product/service characteristics and their trends;
Records of product/service non-conformities;
Membership satisfaction, dissatisfaction and other membership feedback;
INTERTANKO’s share of the world independent tanker companies/fleet;
Feedback from staff, suppliers/consultants, and other interested parties; and
Internal and external audits of the quality system.
2.2 In addition to the above-listed sources, special assessment projects may be initiated to identify
opportunities for improvement in other areas, such as:
Excessive checking of services not justified by results and
General Manager
Mazin Jawad Al- Sary