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    QFD Syndicate Exercise

    Uploaded by

    Fungki Setyo Yulianto
    The document discusses skills needed for the Fourth Industrial Revolution and ways an MBA program can help students develop those skills. It asks participants in a QFD exercise to: 1) Propose the 5 most critical skills based on their judgment and reasons 2) Propose 5 ways the program could help achieve the skills 3) Evaluate the relationship between each skill and way using scores and identify the 5 most important ways 4) Optionally provide a percentage for each way totaling 100% The exercise aims to help the program director develop the curriculum for 2018-2023 to ensure graduates have the critical skills.

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    QFD Syndicate Exercise

    Uploaded by

    Fungki Setyo Yulianto
    45 views2 pages
    The document discusses skills needed for the Fourth Industrial Revolution and ways an MBA program can help students develop those skills. It asks participants in a QFD exercise to: 1) Propose the 5 most critical skills based on their judgment and reasons 2) Propose 5 ways the program could help achieve the skills 3) Evaluate the relationship between each skill and way using scores and identify the 5 most important ways 4) Optionally provide a percentage for each way totaling 100% The exercise aims to help the program director develop the curriculum for 2018-2023 to ensure graduates have the critical skills.

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    The document discusses skills needed for the Fourth Industrial Revolution and ways an MBA program can help students develop those skills. It asks participants in a QFD exercise to: 1) Propose the 5 most critical skills based on their judgment and reasons 2) Propose 5 ways the program could help achieve the skills 3) Evaluate the relationship between each skill and way using scores and identify the 5 most important ways 4) Optionally provide a percentage for each way totaling 100% The exercise aims to help the program director develop the curriculum for 2018-2023 to ensure graduates have the critical skills.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    45 views2 pages

    QFD Syndicate Exercise

    Uploaded by

    Fungki Setyo Yulianto
    The document discusses skills needed for the Fourth Industrial Revolution and ways an MBA program can help students develop those skills. It asks participants in a QFD exercise to: 1) Propose the 5 most critical skills based on their judgment and reasons 2) Propose 5 ways the program could help achieve the skills 3) Evaluate the relationship between each skill and way using scores and identify the 5 most important ways 4) Optionally provide a percentage for each way totaling 100% The exercise aims to help the program director develop the curriculum for 2018-2023 to ensure graduates have the critical skills.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 2

    Graduate School of Business

    MBA Program
    Operations Excellence
    INSTITUT TEKNOLOGI BANDUNG
    http://www.sbm.itb.ac.id

    QFD Syndicate Exercise:


    Helping MBA-ITB Prepares Its Future Graduates

    According to a report by World Economic Forum (WEF, 2016), entitled “The Future of Jobs:
    Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution”, there are 10 (ten)
    critical skills for the Fourth Industrial Revolution in 2020:
    1. Complex problem solving
    2. Critical thinking
    3. Creativity (new products, new technologies, and new ways of working)
    4. People management
    5. Coordinating with others
    6. Emotional intelligence
    7. Judgment and decision making
    8. Service orientation
    9. Negotiation
    10. Cognitive flexibility.

    Based on a brainstorming of SBM-ITB faculty members, there are various ways (HOW) to achieve those
    skills. These options (without ranking), include:
    a) Use tools for business analytics
    b) Use more Harvard Business School cases (and less lecturing)
    c) Use more Indonesian real business cases
    d) Use more teleconference for interaction with managers/CEOs
    e) More company visits
    f) More guest lecturers
    g) More business games and simulation (role playing)
    h) More group projects to address real business issues
    i) Longer internship
    j) More foreign faculty
    k) Prepare for professional certification
    l) Others (not specified yet).

    The only competitor to be considered is the Singapore Management University (SMU) and the Executive
    Director of the MBA-ITB program evaluates that SMU has already achieve the 5 score (the highest rank)
    for those skills.

    Page | 1
    The Executive Director of the MBA-ITB Program is now developing the MBA-ITB curriculum for 2018-
    2023. With the limited information available, please propose or develop a house-of-quality (HOQ) for
    Quality Function Deployment (QFD) to help the Executive Director of MBA-ITB:
    a. Please propose the most critical skills (minimum 5) and support with your group’s judgment/reason.
    b. Please propose the hows (minimum 5) to achieve your proposed skills.
    c. Please use your group judgment to evaluate the relationships between the “What (Skills)” and “How
    (Ways)”, by using 3 score level: 1 for Low, 3 for medium, and 5 for strong relationship. Based on your
    scoring, please identify the 5 most important “How”. You are not required to fill in the target values
    (technical attributes) and technical evaluation, however, your group may try to provide
    percentage for each of the proposed hows and the total percentage should be 100%.

    Page | 2

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