Ultra Box FAQ: English Malay Chinese Here

Ultra Box FAQ
1. What is Ultra Box?

The Ultra Box is Astro’s latest generation of 4K UHD enabled box with Cloud recording feature,
redesigned new interface, and a dedicated UHD channel. Just connect the all new Ultra Box
to the internet and take control of your entertainment and explore over 50,000 videos that are
waiting to be streamed, anytime. Premier League matches and F1 races come to your home
now in 4K Ultra-HD clarity. With the ability to record as many shows as you want
simultaneously.
The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-
new look and feel with features such as:
• New Home Screen - Everything you see is yours
• Discover VOD – Discover 50,000 videos, stream anytime, anywhere
• Search - Search faster and easier
• Play from Start - You missed the start? Just restart
• Stop Here, Continue There - Stop on one screen and continue on another device
• Multi-Screen – Stream seamlessly across any device
• Cloud Recording - Record all the programmes you want at the same time
2. Will I be charged for the shows that I watch on the new interface?
There are no additional charges as all shows are included according to your subscription
package with the exception of titles from the Store tab.
3. I already have Ultra Box. How do I use all the new features?
Check out our user guide for a quick and easy way to get started!
• Download our user guide in English
• Download our user guide in Malay
• Download our user guide in Chinese
Do you need more information? Watch our Astro Ultra How to videos here
4. Am I eligible for the Ultra Box?

All existing or new Astro customers who meet the following criteria may upgrade to the Ultra
Box: 
1. Have an internet connection at home (recommended >10Mbps speed)
2. Maintain a minimum subscription with a HD + Recording service
If you live in a high-rise building, please call us at 03-74908000 to check if your building can
support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you
will be able to upgrade to the Ultra Box, subject to the criteria above.
We also recommend a 4K UHD supported TV that is HDCP2.2 compliant to access the Astro
UHD channels.
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled
with Astro’s broadband package with rebates of up to RM30/month. For more details and to
sign up for Astro & Broadband, please click here.
5. Will there be any installation involved when I upgrade to the Ultra Box?
Yes, we will swap your current Astro Box to the Ultra Box, and perform any necessary
installation to support it.
6. Do I need to own a 4K UHD TV for the Ultra Box?

No, you can upgrade/sign up for the Ultra Box without a 4K TV.
New features such as New Home Screen, Cloud Storage, streaming VOD, Play From Start,
Search, Stop Here Continue There, can still be accessed and enjoyed.
However, to access the 4K UHD channel (CH 780), a compatible 4K TV that is HDCP 2.2
compliant is required.
7. How do I check if my TV model supports Astro’s 4K UHD standard?

Please check the back of your TV, TV Manual or speak to your TV manufacturer to find out if
your TV:
• Supports 4K UHD resolution

• Is HDCP 2.2 compliant
Without these criteria, you will not be able to access Astro’s 4K UHD channels.
8. What is 4K UHD and tell me about the UHD content available with the Ultra Box?
4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8
million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail,
smoother lines and a richer colour palette, as well as a vibrant colour TV experience.
Customers with Ultra Box can access Astro UHD Channel (CH 780) to enjoy our UHD
offerings. Astro UHD Channel will show a selection of mixed-genre programming including
sports, movies, documentaries and concerts. Sports highlights include the Premier League,
the Spanish Primera Liga and the Formula 1 World Championships.
In addition, we will also be showing selected latest blockbuster movies in Ultra HD via Astro
Best Channel 481. Please note that a standard rent of RM12/movie for 48 hours applies.
9. Will I be charged for accessing Astro’s UHD Channel 780?

No, you will not be charged for accessing Astro’s UHD Channel (CH 780) as it available for all
customers upgrading to the Ultra Box.
• Please ensure that your TV supports 4K UHD resolution and is HDCP 2.2 compliant
to access Astro’s 4K UHD channels.
• Maintain a minimum subscription with a HD + Recording service.
10. Why can’t I view some channels that are part of my subscription?
You’re probably trying to view SD version of the channel. Please switch to the corresponding
HD channel that are now available on the Ultra Box for the best viewing and recording
experience.
11. What is Astro Cloud?

Astro Cloud is a new way of recording your favourite shows. Your recordings will be stored on
Astro’s cloud servers, allowing you to record all the programmes you want at the same time
from your TV or Astro GO simultaneously.
All Astro customers are entitled to 200 hours of free cloud recording storage. Astro Cloud is
currently available through Ultra Box and Astro GO app.
12. I need more Cloud storage; how do I upgrade my storage?

To upgrade your storage space, please call us at 03 7490 8102, or login at
selfservice.astro.com.my, and select Subscription -> Astro Cloud. The current upgrade options
are as below, and will be shared across all your household devices (Ultra Box and mobile
devices with Astro GO).
Hours of HD Recording Rate
200 hours FREE
400 hours RM12
1,500 hours RM15
*Please note, cloud recordings on TV is currently for the Ultra Box only
13. Why am I unable to record some of my programmes on Astro Cloud?
To give you the best viewing experience, Cloud Recording is configured to record on HD
channels only. For example, to record a show on Astro Ria, you will need to record on Channel
123 (Astro Ria HD) instead of Channel 104 (Astro Ria). Please note that due to limitation of
content rights, some channels cannot be recorded, while some recordings will only be valid
for a limited time. Please click here for a list of channels that falls under these categories.
14. I live in an apartment / condominium / flat / high-rise building. Can I get the Ultra Box?
For buildings with centralized infrastructure:
Only certain buildings have the required centralized infrastructure today to support
transmission for the Ultra Box. Please call us at 03-74908000 to identify if your building can
support the Ultra Box.
For buildings that allow setup of individual satellite dishes:

If your building allows you to install your own satellite dishes, you may upgrade / sign up for
the new Ultra Box. Please refer to Question (5) for additional criteria to get the best out of the
Ultra Box experience.

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Ultra Box FAQ

1. What is Ultra Box?

4. Am I eligible for the Ultra Box?

6. Do I need to own a 4K UHD TV for the Ultra Box?

7. How do I check if my TV model supports Astro’s 4K UHD standard?

• Supports 4K UHD resolution

9. Will I be charged for accessing Astro’s UHD Channel 780?

11. What is Astro Cloud?

12. I need more Cloud storage; how do I upgrade my storage?

Hours of HD Recording Rate

200 hours FREE

400 hours RM12

1,500 hours RM15

For buildings that allow setup of individual satellite dishes:

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