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Moraa CV

Nyasani Melvin Moraa is seeking a position applying his social work skills and experience. He has worked in various roles including as an intern at the National Social Security Fund processing retirement benefits and registrations, and as an addiction counselor and customer service assistant at NACADA providing counseling and referrals. He also has experience as a voter educator informing voters about registration and voting processes. Moraa holds a Bachelor's degree in Social Work from the University of Nairobi and certificates in computer skills and data analysis. He is skilled in counseling, research, communication, and customer service.

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JEREMIAH BOERA
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186 views4 pages

Moraa CV

Nyasani Melvin Moraa is seeking a position applying his social work skills and experience. He has worked in various roles including as an intern at the National Social Security Fund processing retirement benefits and registrations, and as an addiction counselor and customer service assistant at NACADA providing counseling and referrals. He also has experience as a voter educator informing voters about registration and voting processes. Moraa holds a Bachelor's degree in Social Work from the University of Nairobi and certificates in computer skills and data analysis. He is skilled in counseling, research, communication, and customer service.

Uploaded by

JEREMIAH BOERA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

NYASANI MELVIN MORAA

Email: melmoash@gmail.com

Mobile phone: 0715273532

PERSONAL STATEMENT

Service and result oriented professional social worker seeking a position with an organization
where I can integrate my knowledge, skills and experience to promote its mandate in human
service.

WORK EXPERIENCE

National Social Security Fund [NSSF]- Intern

20th September2020 to 16th March 2021

Responsibilities:

 Registering new members.


 Printing contribution statement for members
 Uploading returns for employees
 Processing retirement benefits
 Registering employers
 Receipting
 Banking
 Receiving office calls

Call Centre Agent.

CCI Kenya (Customer Care International) 1st March


2018 to 15 Dec 2019

Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments and complaints.
• Responding promptly to customer inquiries.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Addiction Counsellor and Customer Care Assistant . (Intern)

National Authority for the Campaign against Alcohol and Drug Abuse (NACADA)
February 2017-August 2017

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• Answered incoming telephone inquiries and switchboard calls and respond to requests
for information received by e-mail, SMS or voice mail.
• accurately collected and recorded client information, and where necessary, complete
timely referrals to either internal or external service points using agreed means of
information transmission
• received and respond to inquiries across Kenya, and act as the initial point of
assessment for eligibility
• Provided advice and assistance to clients in the most appropriate format to meet their
needs.
• Received and processed follow up information about previous requests and reports and
to update systems as appropriate.
• Liaised with other departmental staff, partner organizations and external service
providers.
• Maintained records of contacts, accounts and orders.
• Kept the management informed by submitting activity and results reports, such as daily
call reports, weekly work plans, and monthly and annual territory analysis.
• Timely responded to the client’s queries, inquiries and comments on the company’s
social media platform especially on face book which is commonly used.
• Provided phone guidance and counseling on alcohol and substance abuse as well as
referring them to the rehabilitation centers depending on the level of addiction.
• Carried out field counseling and distributing of IEC materials on activities such as
roadshows and Agricultural Shows from time to time as organized by the organization.
• Reporting to the organization on the new drug in the market as well as researching on
the possible effects of the drug on the users as well as the names used to refer to the
drug.
• Carried out face to face office counseling to the referrals for instance students using
drugs being referred to the organization for counseling.
• Prepared recommendation letters for clients at the end of counseling sessions and
presented them to the administration for approval and stamping.

Voter Educator

Independent Electoral and Boundaries Commission (IEBC) 9th January to 19th February
2017

• trained voters on voting process


• carried out civic education in the designated wards
• trained voters on their rights to voting as stated in the constitution of Kenya
• identified the views of voters about their perception of voting
• sensitized voters on the importance of registering as voters and voting
• responded to voters’ enquiries concerning the whole process of voting and voter
registration
• informed voters on the registering period and voting dates respectively

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• Informing voters on their voting stations and voting time i.e. opening tie and closing
time for voting
• reported to the administration through the county returning officer about the voter
registration turnout
• collected and compiled data on voter registration turnout

Achievements

• I managed to redeem several youths from the drug and alcohol abuse through my
persistent counselling and follow ups.
• Quite a number of my research reports on drugs were used by the organization to
gauge their services generally enabling them to identify areas that need more effort in
achieving their vision of attaining a drug free nation.

EDUCATION

Institution Duration Achievement

University of Nairobi 2013-2017 Bachelor of Arts (Social


Work) Second Class Honors,
Upper Division
Institute of Advanced 2015 Certificate in ICDL Computer
Technology (IAT) Operations

Laiser Hill Academy 2008-2011 Kenya Certificate of


Secondary Education (KCSE)
Mean grade B (plain)

Igenaitambe Primary School 1997-2005 Kenya Certificate of Primary


Education (KCPE) Mean
grade C

SKILLS AND COMPETENCES

• Good counseling and mentoring skills


• Skilled in world religion
• Effective communication and interpersonal skills
• Experienced in research with excellent data collection, interpretation and presentation
skills
• Service and result oriented
• Good writing skills
• Good psychosocial skills; ability to quickly interpret nonverbal communication

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• Well equipped with social skills
• Good public relation skills
• Ability to multitask and work long hours under minimum or no supervision
• Proficient in database programs and Microsoft applications
In pursuit of experience working with computerized systems and ability to quickly learn new
systems, processes/procedures and adapt local practices to global standards

LANGUAGES

English Advanced
Kiswahili Advanced

MEMBERSHIP AND TRAINING


• Training; Data Collection and Analysis (SPSS), University of Nairobi, 2016
• Membership; Nairobi University social Work Association (NUSWA)

REFERENCES

Judy Twala
Treatment and Rehabilitation Manager
NACADA
Email: twala@nacada.go.ke
0722857517

Mr. Evans Moturi


Finance Manager
NSSF
Email: evansmoturi@gmail.com
0725770919

Mr. John Kariuki


Field Manager
Street Families Rehabilitation Fund
0722807486

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