UNIVERSITY OF ZIMBABWE

FACULTY OF COMMERCE
INDUSTRIAL ATTACHMENT LOG-BOOK

NAME OF COMPANY/ORGANISATION: FMC FINANCE

NAME OF STUDENT: TAKUNDA CHIMANYIWA
REG NUMBER: R175028J
DEGREE PROGRAMME: BACHELOR OF BUSINESS STUDIES HONORS IN MARKETING
PERIOD OF ATTACHMENT: FEBRUARY 2019-FEBRUARY 2020

NAME OF SUPERVISOR: MS CHINGWENA

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
FEBRUARY -Orientation and induction training to : -The programme introduced me to the organization
WEEK 1 FMC Finance organization environment and culture had clear understanding of the
01/02/19- Finance division company rules and regulations. The training enabled me to
07/07/19 Back office have a clear idea on duties that l was supposed to perform
Marketing within the organization.
-Familiarization with fellow colleagues and workmate.
Brief description of FMC Finance on the services and -Deployment to Harare branch for training for few days was a
products that they offer on the market, target market, good idea and procedures for training because l learned some
operations procedures on the use of their BR system. aspects on the loan application processing starting from the
-Was deployed to Harare branch for training on the Br decision making and applying the loan for customers.
system and loan application process before deployment to - The organizations need to train people at Harare branch for
Marondera Branch. at least 2 weeks so that when trainee is deployed at their
respective branches they have adequate knowledge on the
loan processing procedures.
WEEK 2 Was deployed at Marondera branch to be fully equipped  Telemarketing to customers is a good marketing
11/02/19- with all the operations processes and marketing activities promotional strategy to the organization because it
16/02/19 done at branch level. increases value of business and serves resources of
 Telemarketing to the pension’s portfolio due for business because most of our pension’s clients are
top up. located outside Marondera it makes it easier for the
 Daily sales report preparation. organization by simply calling our clients and they

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

  Loan application process. visit us or our agents. Telemarketing allows room for
asking questions and provides feedback.
 However the organization needs to improve on
telemarketing it needs to be done consistent and
individual should be given reasonable database so we
make follow ups.

WEEK 3 ➢ Writing weekly Monday Morning minutes. ➢ The agent system used by the organization increases
17/02/19- ➢ Was assigned to process loans of agent. their brand visibility on the market on the services
23/02/19 ➢ Market research on competition watch in micro that they offer wherever our client are facing financial
finance industry on assessing the interest rates, crisis they simply visit our nearest agent and they get
turnaround time and disbursement period. assistance they need.
➢ Eco cash business statistics. ➢ However on the agent system the organization needs
➢ Telemarketing to clients due for top up to take applications made by agents as their first
➢ Loan processing for clients. priority because the agents enables them to grow on
➢ Daily sales report. the market also agents needs some close monitoring
and good management by respective agent champion
representatives.
.. ➢ Market research it gives the organization an overview
on the performance of our competitors in Marondera
and gives them the areas that we need improvement in

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 terms of quality of services offered on the market
however market research needs to be done
consistently

.
WEEK 4 ➢ Personal selling of long term products. ➢ Loan application processing using the BR system was
25-02-19 ➢ Writing weekly Monday morning minutes. still difficult although negotiating with clients was
28/02/19 ➢ Agent application loan processing. easier.
➢ Loan application processing. ➢ Personal selling is good promotional tool of
➢ Was assigned to prepare Ecocash Business advertising organization products that we offer on the
Statistics report. market. Personal selling facilitates two way
➢ Daily sales report communication that is gives the room for the client to
➢ Alerted on mystery shopping done internally for have clarity on long term products that we offer on
the organizations operations and staff members. the market. Is the best to reach customers who are not
➢ easily reached through other methods of marketing
.
 However on personal selling the organization
needs to take note on the body language the
pensions portfolio needs to be explanation in
detail on loan conversion to avoid returning back
of clients after they have applied the loan
complaining about the loan tenure period it’s too

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 long.
 Mystery shopping helped me to be always
attentive and to operate professionally on the job
as it screened out bad behaviours, unprofessional
operational ethics and ill of clients.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

MARCH ➢ Writing weekly Monday morning minutes. ➢ The system used to find daily sales figures makes it
WEEK 1 ➢ Daily sales preparation. easier rather than calculating the loan book size
04/03/19- ➢ Ecocash business statistics preparation. manually however the Bankers realm system needs
09/03/19 ➢ Marketing visitation to Marondera Provincial updates and provide updated data such that when
Hospital. one is prepares daily sales reports obtains accurate
➢ Loan processing mostly for Government of figures to prevent miscalculation of sales made during
Zimbabwe clients the day.
➢ Visit to ZRP Marondera Central making ➢ Marketing visits were very fruitful as we received a
appointment for marketing our products. lot of numbers of both new and reapplications from
Government of Zimbabwe because awareness and
product positioning was raised during the visits.
➢
WEEK 2 ❖ Writing weekly Monday morning minutes. ❖ The marketing visit was very fruitful as we received a
11/03/19- ❖ Daily sales preparation. lot of applications most from ZRP portfolio have
16/03/19 ❖ Ecocash statistics preparation. learnt a lot in terms of marketing.
❖ 63Loan application processing. ❖ Loan application analysis and vetting was now bit
❖ Personal selling to clients on products that we easier compared to first days.
have. ❖ Vetting of customer documents before loan
❖ Visit to our local Zimbabwe Republic police for application is very critical because it reduces
parade and marketing our products. fraudulent activities.
❖
WEEK 3 ● Writing weekly Monday morning minutes.
18/03/19- ➢ Daily sales preparation.  Personal selling was now bit easier since I had
23/03/19 ➢ Eco cash statistics report writing. knowledge on what is supposed to be done when
addressing to the client.
➢ Filing of customers files.
 Visitation to ZRP and ZPCS were very fruitful
➢ Personal selling. because we managed to get adequate information on
➢ Loan application processing. the events that they were going to carry out also it
➢ Visit to ZPCS and ZRP to get information from the helped us to consolidate our relation.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 public relations officer on events that are going to  I would recommend that it is critical for the
take place and make appointments for marketing organization to make regular visits communicating
our products. with public relation officer on the events that are
going to be carried out they gives the opportunity to
target large market.

WEEK 4 ➢ Writing weekly Monday morning minutes.  Writing weekly minutes was now easier.
25/03/19- ➢ Daily sales preparation.  Daily sales preparation made us focus and think on
30/03/19 ➢ Ecocash Statistics preparation. the measures of improving the business basing on the
figures.
➢ Filling of customers file.
 Telemarketing to clients due for loan application
➢ Loan application processing and applying agents resulted on the improvement of loan application for
forms. the week as most clients visited us and agents.
➢ Attending to customers queries.  It was challenging at first to attend different customer
➢ Telemarketing to clients due for loan application. query.
 The organization needs to attend queries on time
regarding to quality of services this enables us to
reduce tarnish of the image of the company and also
our customs have the capacity to market our products
to the colleagues when they know the organization
attend their queries on time.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
APRIL -Daily sales preparation.  Daily sales preparation was now easier since it was
WEEK 1 -Agent loan application processing. daily routine,
01/04/19- -Archiving of files.  Archiving customer’s files was a good exercise
06/04/19 - Attending to customers queries. because it helps the branch in space management.
-Eco cash statistics preparation.  The organization needs to check files that needs
-Telemarketing. archiving on regular basis because this makes filing
easier,

WEEK 2 ➢ Collection of referrals from all group portfolio and  Collection of referral database from clients is a good
08/04/19- upload on the server. marketing strategy because it gives the company the
13/04/19 ➢ We visited local schools for marketing. opportunity of penetrating on the market and targeting
non FMC Finance clients.
➢ Preparing day sales report.
 Loan officers and agents needs to continue collecting
➢ Preparing Eco cash statistics report for the week. referral database from clients this will enable the
company to grow on market particularly on target
market.
 Visitation was fruitful because we managed to process
more numbers of applications.
WEEK 3 ➢ Loan processing.  The process of disbursing loans in BR was difficult
15/04/19- ➢ Disbursing loans in BR and making updates on and l suggests more training for new workers during
20/04/19 tracker. their training.
 Loan application was now easier compared to first
➢ Attending to customer equerries.
days when l was facing challenges.
➢ The week was very short and went for Easter  Client enquiries helped foster good relations with
holiday. client and it helped in assisting new clients and those
who wanted to apply.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

WEEK 4 ➢ Welcoming clients and advising them accordingly.  This week was very busy as more clients were rushing
22/04/19- ➢ Attending to customer queries and complaints. for back to school loans.
27/04/19 ➢ Assigned to do telemarketing.  I know its part of my job description to offer good
customer services and l managed to handle some of
➢ Agent loan applications.
their complaints.
➢ Loan application processing.  Telemarketing was now easier since I received
training on ways of negotiating with clients and so on.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
MAY ➢ Presented on Penetration strategies on Monday  Presentation gave us focus on the ways of improving
WEEK 1 meeting. our business and ways we can penetrate on the market.
06/05/19- ➢ Was introduced to another department of  Preparation of daily Eco cash reconciliation and Cash
11/05/19 in Vault was bit complicated since I’m a marketing
preparing daily Eco cash reconciliation statement
student hence more training was required.
and preparing cash in vault.  Preparation of monthly report was easier compared to
➢ Preparing monthly portfolio report for ZRP. first days and also l was given the opportunity to give
➢ Filling of sub-branch forms. the marketing strategies on ZRP Portfolio.
➢ Loan processing. 

WEEK 2 ➢ Customer service- was assigned to call clients and  Agent loan application processing was now easier.
13/05/19- attending to their queries’ concerning to our  Attending to customer query on time is very important
18/05/19 services that we offer on market. in maintain the image of the organization hence the
organization needs to continue providing feedback and
➢ Agent loan application.
attending to customer queries on time.
➢ Loan application processing mostly for education  Posting charges was bit complicated but I managed to
clients. cope up with the help of work colleagues.
➢ Posting charges.
➢

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

WEEK 3 ➢ Loan processing.  Informing clients is very important especially on
20/05/19- ➢ Preparing cash in vault. successful and insufficient they give them the
25/05/19 ➢ Posting Eco cash charges. alternative means and make some adjustments with
regards to loan amount.
➢ Sending messages for successful and insufficient
 I recommend that FMC Finance needs to continue
loan applications to clients. informing clients on successful and insufficient loans
➢ Filling disbursed loan application. for high retention of clients.
➢ Agent loan application.  Filling of loan applications in first was very confusing
especially on the Alphabetical order but now it was
easier.
WEEK 4  Attending to customer complaints and assisting  Attending to customer complaints always helps in
27/05/19- other clients who did not know how to read the
31/05/19
fostering good relations with the clients.
loan schedule well.
 Facilitating in some cash office duties like loan  It also leads to more business as peer to peer relation
disbursements to clients. will be strengthened as existing clients will encourage
 Informing clients of the closed periods of SSB and their peers to apply loans with the organisation.
the opening periods.  Loan disbursing became so easy since I had mastered
 Loan application processing. on efficiency and taking correct client details at hand.
 Communicating with clients about some loan
operations like SSB helped them understand why the
system delays and the period taken for the SSB
processes to be rectified.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
JUNE  Agent loan application processing.  Daily sales preparation was now easier task and also l
WEEK 1  Marketing new product Bureau Change to managed to give accurate figures.
03/06/19- potential clients and walk in.  Updating of referrals collected from agents and loan
08/06/19  Updating referrals obtained on server. application was now easier,
 Daily sales preparation.  I recommend that FMC Finance needs to continue
 Preparing cash in vault. obtaining referrals from clients because it gives the
organization the opportunity to target non FMC
Finance clients and improve the market penetration
rate.

WEEK 2  Gathering information partnering to competition  It was now easier to gather information partening to
10/06/19- in the industry regarding to charging of statement our competitors in Marondera
15/06/19 fees and others.  I managed to obtain useful information regarding to
 Loan application processing. the services they offer on the market.
 Preparing day sales.  I recommend it’s necessary to carry out research
 Recording Eco cash statistics for the week. regularly and use the information obtained for
 Preparation monthly report for my portfolio ZRP continuous improvement and benchmarking.
and ZPCS.  Preparation for end of month report was now easier
task.
WEEK 3  Market visits and Magistrate court and ZRP  Marketing visits were fruitful we recorded more
17/06/19- Mashonaland East Provincial Headquarters. reapplications and new applications from respective
22/06/19  Loan application processing. portfolio.
 Agent loan application.  At Magistrate court l had the opportunity to discuss
 Daily sales preparation. with the Human Resources manager in regards of
 Preparing cash in vault. services we offer on the market and we were taken to
different department marketing our products.
 Loan application was now easier l had a clear
understanding of consumers taste and preferences
especially for Pensions portfolio.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

WEEK 4  Market visit at Marondera Provincial Hospital.  This week l managed to process long term loans from
24/06/19-  Loan application processing. Government of Zimbabwe workers.
29/06/19  Agent loan application processing.  Marketing visit and Marondera Hospital was very
 Submission of POSB forms on server. fruitful I managed to discuss with existing clients and
 Disbursing loans. targeting new on new product that we are now offering
 Marketing bureau change on our favorable buying on marketing giving them the advantages of trading
and selling rate. with us.
 Disbursing loans in BR net was now easier task
to do.
 On agent loan applications I became very fast
on processing in BR system.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
JULY  Market visit at ZRP Dombotombo Camp and ZRP  Updating of referrals was now easier task.
WEEK 1 Dombotombo Police station.  I managed to convince all walk in clients to trade with
1-07/19-  Marketing Bureau exchange. us and change their forex in Authorized area and
06/07/19  Loan application processing. giving them advantages over exchanging on black
 Updating referrals on server market.
 Marketing at ZRP Dombotombo was very fruitful we
met large numbers of police officers.
 It’s necessary for the organization to continue doing
marketing visits because it alerts existing clients that
we are still on the market offering loans and also
increases brand visibility of FMC Finance.
WEEK 2  Marketing visits at Vertinary and Agritex offices  Monthly meetings give knowledge on the operations
8/07/19- in Marondera
that took place in a space of weeks and how they
13/07/19  Telemarketing to pensions with zero balances.
 Assigned to do follow ups on Agriloans in arrears. changed the business positively and negatively.
 Welcoming clients and advising them accordingly
 Processing loans requires one to be fast and efficient
in terms of the products and services that we have
on the market. as some clients can be impatient if they are delayed.
 Presented in monthly meeting for my portfolios
 Telemarketing brought back most of the clients to do
ZRP and ZPCS.
business with us as they received the message and
visited FMC Finance nearest branches.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

WEEK 3  Attended sports at Marondera Agriculture  Being an agent champion gave me full accountability
15/07/19- University.
of my effort towards work.
20/07/19  Loan application processing.
 Agent loan application,  The new Bureau de change system created more
 Marketing Bureau exchange to every walk in
business and new clients to FMC firm as some
clients.
potential clients ended up selling their foreign
currency.
 FMC Finance also takes part in Social responsibility
that is sponsoring some events.
 We had the opportunity to market our products and
new product we have introduced on the market.

WEEK 4  Filing customer files.  Filing became fast and easy as I had developed new
22/07/19-  Market visit at Grasslands research station.
tactics on handling the forms.
29/07/19  Marketing long term loans product.
 Loan application processing.  Filing helped in putting the correct position of the
 Daily sales preparation.
clients and identification in case where grievances
arise.
 Through the marketing visits l had the opportunity of
discussing with potential clients and existing clients on
ways we can do to improve our quality of services we
offer on market.
 I recommend the organizations needs to continue

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 doing marketing visits it increases the brand visibility
and also reflects that they are still in existence on
market.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
AUGUST  Communicating with customers.  Clients responded well after communicating with them it
WEEK 1
 Preparation of monthly report for ZRP and ZPCS was motivating.
05/08/19-
portfolio.
10/08/19  Giving feedback on respect ZRP and ZPCS portfolio
 Daily sales preparation.
performance gave us focus on ways to improve the
 Loan processing,
business and assessment of previous value of
 Desk marketing on bureau for Smart exchange
applications record.
and long term products.
 Using desk marketing technique l managed to get

contacts of potential clients which are useful for Smart
Exchange Company for telemarketing database.
 Through desk marketing l negotiated with clients
giving them advantages of long term products.


WEEK 2  Assisting the old age in terms of understanding the  Assisting the old age like pensioners is a good way of
FMC Loan Schedule and loan instalment. customer service.
12/08/19-
17/08//19  Loan applications processing.  FMC Finance needs to continue assisting and
 Loan disbursing. explaining to pensioners using the language they
 Agent loan application.
understand clearly.
 Filing customers loan applications.
 Daily sales preparation.  This week agent managed to send more applications
since I was supporting and encouraging her to work
extra hard.
 Respective agents champions needs to continue
supporting, motivating their agents and taking their
applications as first priority in processing.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

WEEK 3  Telemarketing to inform clients of our existence  Telemarketing allowed clients also to express
19/08/19- themselves and to give advice on certain
on market.
24/08/19 operations.
 Took part in marketing at a sports day with the  The ZPCS competition I encountered in helped me
branch Manager.
foster relations with the people who were available
 Agent loan application processing.
 Daily sales preparation. and I gained new applications on site, which
 Loan processing.
motivated me to keep on working extra hard.
 I recommend that it’s necessary to continue
attending sports for our target market it gives the
organization the opportunity of targeting large
audiences and clients.

WEEK 4  Marketing Bureau around the CBD at pharmacies  The Bureau de change system created more business
26/08/19- and nearby shops.
and new clients to FMC firm.
31/08/19  Loan processing particularly for Government of
Zimbabwe and Pensions.  After the marketing visits around the CBD we
 Agent loan processing.
received high retention of clients most of them visited
 Daily sales preparation.
us selling and buying foreign currency
 This week l managed to have more applications
particularly for Government of Zimbabwe and
pensions group.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

  Loan application processing was now easier task and I
assisted clients who seem to be confused in making
decision.
 I recommend that loan officers should continue
assisting the old age people particularly in decision
making and gives them clear information

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
SEPTEMBER  Monday morning meeting.  The Monday morning meeting was now flexible and
WEEK 1  Replying client queries via WhatsApp and text
more understandable.
2/09/19-
messages.
07/09/19  Using the BR network was a faster way of managing
 Telemarketing of FMC’s loan products and
the business operations and it was efficient.
Bureau de change to clients.
 However, sometimes network challenges were a
 Loan application processing. problem.
 Notify clients ssb closed period.  I recommend that the company needs to make
upgrades regularly on the BR network system.
WEEK 2  Monday morning meeting  The assigned tasks were now interesting as I could
9/09/19-  Recording minutes.
do most of the work alone without close supervision.
14/09/19  Helping in client enquiries like refunds and bureau
 Desk marketing helped a lot as some of the potential
de change rates.
clients ended up making new application.
 Marketing bureau de exchange around the CBD.  It helped a lot on improving our penetration rate target
 Desk marketing and convince client to make as the branch.
applications.  The organization’s needs to continue doing more of
 Loan application. desk marketing and personal selling.
 Agent loan application.  Marketing Bureau around the CBD resulted in more
clients visiting us and selling their foreign currency
since awareness was raised on the market.
 For marketing of Bureau de exchange to be more
efficient l recommend that the organizations needs to
issues branded t-shirts and pens as marketing team
moves around the CBD and offices.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

Week 3  Monday morning meeting  Monday morning meeting gave us focus and ways of
16/09/19-  Recording minutes. improving our business as branch since everyone
21/09/19 participated and giving some recommendations.
 Attending to client enquiries and agent form  Attending to customer enquires facilitated two
applications. communications as discussed with client and provided
feedback.
 Helping in cash office duties, which were refunds
 Marketing research on rates charged by other Bureau
and loan disbursements.
De exchange and banks gave the organization the
 Market research on Bureau de exchange rate
decision of setting competitive rate over others in the
around banks and registered bureau De exchange.
industry.
 Creating bureau de exchange database.
 I recommend that it’s necessary for the FMC Finance
to check rate on daily basis as it is determined by the
market forces and demand.
 Bureau de exchange database was useful for updating
and inform our clients through sms marketing and
social media on daily rates.
WEEK 4  Monday morning meeting.  Working was now flexible as some of the duties
23/09/19-  Loan processing assigned to me were becoming manageable to handle.
30/09/19  Marketing the Smart Exchange facility around the  Marketing visit around the industrial site was vibrant
industrial side. as this week many clients were coming to sell foreign
currency.
 Applying agent forms in the system.  This week did most of the disbursement of loan
 Communicating with clients due for loan applications it was now easier task to do.
applications.  Working with agent was now l easier since l was the
 Loan disbursing. agent champion.
 Preparing end of months reports.  I recommend that respective agent Champions to
continue working with them and provide assistance on
time since these people contribute a lot to the business
and improve the penetration rate on market.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
OCTOBER  Monday morning meeting.  Government workers responded positive on our
WEEK 1  Recording minutes. market visits as most of them visited making
1/10/19-  Marketing to ZRP and ZPCS walking in clients. applications
7/10/19  Notification on SSB closed period is more important it
 Notifying SSB payroll clients SSB closed period.
reduces cancellation of applications and also clients’
 Checking Bureau De Change rate from other
needs truthfulness on the number of days they expect
institutions and comparing rate.
to receive funding.
 Loan application.
 I recommend that respective branches needs to
 Agent loan application.
continue advising clients on SSB closed period and
 Market visits at Government complexes.
open period so that clients can make informed
decision.

WEEK 2  Loan application processing.  Clients left the office satisfied as l managed to help
8/10/19- them and give them feedback regarding to their loans
 Helping clients in enquires like checking balances
18/10/19 balances.
especially the pensions.  Loan application was now easier and also l managed
to help the pensions giving those advantages and
 Assisting in phone enquiries about loans for
disadvantages of different loan products available.
clients and new clients.  I was able to assess whether the client deserve loan top
up or emergency loan product.
 Assisting agent with client account balances and
 I was now able to do thorough credit assessment check
updating payments made by clients. whether clients deserve loans basing on the deduction
that appear on pay slips.
 Agent loan application processing.


TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

WEEK 3  Monday morning minutes.  Clients need their refunds to be quickly attended to
19/10/19-
 Helping in client enquiries like refunds and bureau avoid bad publicity.
26/10/19
de change rates.  Monday morning meeting helped us to Brainstorm and
 Loan processing. finding more Marketing strategies to improve business
 Agent loan forms processing in BR net.
performance.
 Personal selling to potential and walk in clients on
products and services that we are currently  Agent this week managed to have more applications
offering on market.
and also l managed to process them on time
 Market research.
 Competition watch among various micro finance recommend that agent champions needs to process
institutions in Marondera.
agents loan applications on time since people in those

remote areas can also market and invite their
colleagues to do business with us.
 Loan application became easier process I was able to
assess whether the client qualifies for loan application
without any supervision.

WEEK 4  Monday morning meeting.  Tasks were challenging to do as the BR network was
28/10/19-
 Recording of the meeting’s minutes. down sometimes.
02/11/19
 Loan application process.  Loan disbursing negatively affected clients as the
 Applying and processing agent forms. network was down.
 Loan disbursing.  This week agent managed to send more applications as
 Preparing end of month reports . this was attributed by intensive telemarketing that was
done at main branch.

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

DATE DESCRIPTION OF WORK DONE TRAINEE COMMENTS& RECOMMENDATIONS
NOVEMBER  Disbursing loans to clients.  We achieved our goal only a few clients failed to pay
WEEK 1
 Reminded our clients of overdue accounts. in time.
4/11/19-09/11/19
 Updating our books.  Communications is the only way to make clients pay
fast.
 Notify clients on ssb closed period especially on
 This week was busy as we had many clients to be
those who needed their disbursements instantly.
served and we managed to meet our branch target.
 Loan application.
 Agent loan application.
WEEK 2  Communicating with customers.  Clients responded well after communicating with them it
11/11/19-  Balancing our books. was motivating.
16/11/19
 Arranging files in their order.  I recommend that the organizations needs to continue
notify clients on the current position of their loans so
 Telemarketing to clients due for loan application.
that customer satisfaction are increased.
 Disbursing loans.  Disbursing loans was now easier and became so
fastidious and taking note of correct details/
 Sending messages for insufficient loans at ssb,
 With increased transport cots l recommend that the
organization needs to make use of telemarketing and
remind our clients that we are still offering loans.

WEEK 3  Updating SSB transactions.  Was interesting as client’s responded positive.

18/11/19-
 Deleting SSB stop order.  A lot of work, however with the help of my supervisor
23/11/19
we managed to complete our tasks.
 Loan application process,
 Sending ssb deletion prevented clients from having a
 Communicating with clients. deduction running at ssb especially those who have
cleared their loans.
 It’s necessary for the branch to send ssb debit order on

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 time as a way of reducing unnecessary refunds which
are costly to clients.

WEEK 4  Monday morning meeting.  Month ends were always stressful and busy but
25/11/30-
 Loan application processing. working as a team helped lessen the tasks at hand.
30/11/30
 Updating monthly ZB reconciliation.  Bureau de change rates required patience as they were
 Filing client forms. always coming at a delayed space of time.
 Confirming Bureau de change rates for clients  SSB deductions pending were now easy to report to
who wanted to trade. the back office representative as my colleague had
 Reporting the SSB deductions pending at the end trained me.
of the month to the back office representative.  Report preparation was now easier task and managed
 Assisting in phone enquiries about loans for to brainstorm and give more marketing strategies to
clients and new clients. the company.
 Preparing month end report for ZRP and ZPCS  I recommend that at branch level they need to
business performance.
continue preparing business performance report and
monthly reports as this helps on assessing the business
and make comparatives. Report preparations also
makes it easier on the marketing on areas which needs

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE:

 more of assistance

TRAINEE SIGNATURE: WORK SUPERVISOR’S SIGNATURE: