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MIDTERM EXAMINATION
Fall 2008
MCM301- Communication skills (Session - 2)
Time: 60 min
Marks: 45
Question No: 1 ( Marks: 1 ) - Please choose one
Questions and comments that an audience is likely to raise can be antici pated by considering
all of the following, except:
► Previous experience
► Rare reassurance
► Planning
► Input from associates

Question No: 2 ( Marks: 1 ) - Please choose one

A goodwill speech may be:
► Seemingly informative
► Presented to change attitudes
► Presented to change behaviors
► All of the given options

Question No: 3 ( Marks: 1 ) - Please choose one

All of the following reduces communication apprehension, except:
► Rehearsing your presentation
► Speaking more often
► Taking speech courses and workshops
► Concentrating on your nervousness

Question No: 4 ( Marks: 1 ) - Please choose one

Which of the following is NOT used in oral speaking style?
► Mostly long sentences
► Personal pronouns freely
► Active voice
► Contractions often

Question No: 5 ( Marks: 1 ) - Please choose one

How can the credibility of a presenter be increased?
► Complimenting the audience
► Demonstrating your sincerity
► All of the given options
► Being well dressed and well groomed

Question No: 6 ( Marks: 1 ) - Please choose one

What does gripping the lectern, having clenched fists and constant clearing of the throat covey?
► Open or confident
► Dictatorial or arrogant
► Insecure or nervous

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► Happy or pleased

Question No: 7 ( Marks: 1 ) - Please choose one

_____________ refers to the degree of highness or lowness of a sound.
► Pitch
► Speed
► Volume
► Rate

Question No: 8 ( Marks: 1 ) - Please choose one

A story, that is not true but it perfectly illustrates the point the presenter wants to make, is
called:
► Hypothetical
► Fictional
► Factual
► Genuine

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following could not be an appropriate beginning of speech?
► Appropriate quotation
► Asking a rhetorical question
► An ordinary story
► A startling statement

Question No: 10 ( Marks: 1 ) - Please choose one

To select a good topic of speech one should keep in mind all of the following, EXCEPT:
► A topic should be intriguing
► A topic should be appealing
► A topic should not tell too much about a speech
► A topic should be too vague

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following would be the least helpful source when conducting audience research?
► The website of the organization that has invited you to speak
► The website of the organization that has invited you to speak
► Interviews of former members of the organization to whom you are invited to speak
► News releases highlighting the organization to whom you will be speaking

Question No: 12 ( Marks: 1 ) - Please choose one

Determining the audience's attitude toward you as the speaker is an aspect of?
► Analyzing the audience
► Analyzing the speaker
► Analyzing the occasion
► Analyzing the audience and the speaker

Question No: 13 ( Marks: 1 ) - Please choose one

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Which of the following is not a demographic characteristic?

► Sex
► Age
► Cultural background
► Attitude

Question No: 14 ( Marks: 1 ) - Please choose one

Poor retention either on the part of the sender or on the part of the receiver can create
problems or lead to ______________.
► Misunderstanding
► Stronger friendship
► Better understanding
► Generous approach

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is usually related to environmental factors that affect the
communication?
► Listener barrier
► Sender barrier
► Physical barrier
► Resistance

Question No: 16 ( Marks: 1 ) - Please choose one

The sender analyzes the receiver's knowledge so that the he/she could:
► Compose the message at the proper level.
► Emphasize receiver benefits.
► Choose the approach to use in the message.
► Avoid making a negative impression.

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following is a type of nonverbal communication derived from the sound of the
speaker's voice?
► Paralegalism
► Parallelism
► Paradigm
► Paralanguage

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following is NOT a form of verbal communication?
► Appearance
► Letters
► Books
► Reports

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following describes nonverbal communication?

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► Non-verbal communication is writing.

► Nonverbal communication is interpersonal communication through nonlinguistic means.
► Non-verbal communication is everything including your words.
► Nonverbal communication is reading.

Question No: 20 ( Marks: 1 ) - Please choose one

Which one of the following is not a right tip to become a better listener?
► Don’t provide feedback
► Keep an open mind
► Don’t jump to conclusions
► Don't let yourself be distracted by the environment

Question No: 21 ( Marks: 1 ) - Please choose one

The belief that your own ideas are more important or valuable than those of others is an
example of which barrier to listening?
► Preoccupation
► Egocentrism
► Physical barriers
► Environmental barriers

Question No: 22 ( Marks: 1 ) - Please choose one

_______________ is the first element in the listening process.
► Listening
► Hearing
► Filtering
► Speaking

Question No: 23 ( Marks: 1 ) - Please choose one

The degree to which you and others share common meanings for words will depend on:
► The extent to which you share common backgrounds and experiences
► The diversity of your backgrounds
► The extent to which you share common approaches
► None of the given options

Question No: 24 ( Marks: 1 ) - Please choose one

Which of the following statement about communication is correct?
► The meaning we associate with a word will be shared by those with whom we
communicate.
► Effective communication skills make a significant contribution to organizational cost
reduction.
► Meanings cannot be subjective.
► All of the given options

Question No: 25 ( Marks: 1 ) - Please choose one

Which of the following is a form of communication in which messages are sent to large, public,
dissimilar, anonymous, distant audiences using some intermediate instrument of transfer?

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► Mediated communication
► Mass communication
► Interpersonal communication
► Group communication

Question No: 26 ( Marks: 1 ) - Please choose one

Which one of the following statement defines environmental context of interpersonal
communication?
It concerns your reactions to the other person. ►
It deals with the psycho-social "where" you are communicating. ►
It is who you are and what you bring to interaction. ►
It deals with the physical "where" you are communicating. ►

Question No: 27 ( Marks: 1 ) - Please choose one

All of the following are the levels of communication, except:
Intrapersonal Communication ►
Mediated Communication ►
Interpersonal Communication ►
Frame Communication ►

Question No: 28 ( Marks: 1 ) - Please choose one

Intrapersonal communication processes depend upon communicators all of the following
qualities.
EXCEPT':
Frame of reference ►
Creativity ►
Self-talk ►
Dull approach ►

Question No: 29 ( Marks: 1 ) - Please choose one

Intrapersonal communication includes:
What we think ►
Way we think ►
Way we communicate with ourselves ►
All of the given options ►

Question No: 30 ( Marks: 1 ) - Please choose one

What do you call to a tool that lets you work with individuals and groups on documents that are
shared via computer?
Electronic mail ►
Voice mail ►
Instant messaging ►
Computer conferencing ►

Question No: 31 ( Marks: 5 )

Interpersonal communication is contextual. Discuss.

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Question No: 32 ( Marks: 10 )

How communication can play a part in increasing employ productivity and reducing cost of the
organization? Explain with examples.

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