Finalterm Examination: Instructions

FINALTERM EXAMINATION
SPRING 2006 Marks: 60

MCM301 - COMMUNICATION SKILLS (Session - 1 ) Time: 120min
StudentID/LoginID: ______________________________
Student Name: ______________________________
Center Name/Code: ______________________________
Exam Date: Saturday, August 19, 2006
INSTRUCTIONS:
All questions are compulsory.

This exam consists of 15 Multiple Choice Questions (MCQ’s), 5 Fill in the Blanks Questions, 5 True /
False Questions, 5 Short questions and 2 Descriptive questions.
For each MCQ, read the choices available and select the choice which you consider is the correct
answer.
You may wish to pace yourself with your own watch, but the Supervisor will be the official timekeeper
of the test.
Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it is
important to manage your time and response to test questions effectively.
Failure to comply with the Supervisor’s directions will result in your test being cancelled. Please comply
with supervisor’s directions to avoid any unpleasant event.
For Teacher's use only

Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21 22 23 24 25 26 27 28 29 30
Marks
www.vupages.com
Connecting VU Students
Question 31 32
Marks
Question No: 1 ( Marks: 1 ) - Please choose one
Most of our greatest needs are satisfied through
► Promotion.
► Communication.
► Critical thinking.
►
Speaking.
When sensing nonverbal communication, the listener can determine happiness, fear, and sadness
primarily from ______.
► body movement
► gestures
► attire
► eyes and face
The lack of a shared common language probably would influence what element of a
communication transaction most directly?
www.vupages.com
► channel
► encoding/decoding
► source
►
receiver
Most of us do our worst listening when
► We are in highly charged, unemotional situations.
► We are in highly charged, emotional situations.
► We are energetic and enthusiastic.
► None of the given options.
In every organization, workers receive and send information daily. The flow of this information
should be ____________.
► upward and downward
► downward only
► upward only
www.vupages.com
► external only
Presentational media can be used to do all of the following EXCEPT
► replace speech.
► simplify speech.
► illustrate speech.
► complement speech.
Groups, rather than individuals working alone, should be used to solve a problem when:
► the task requires a limited amount of information and skills.
► a quick resolution is essential.
► commitment to the decision is important.
► the task is fairly simple and straightforward.

www.vupages.com
Which is the most effective manner to deliver a speech in most business settings?
► extemporaneous presentation
► memorization
► reading
► videotape
All of the following statements about group are TRUE EXCEPT:
► Group members strive to achieve some common purpose.
► Group members influence and are influenced by one another.
► Group members are interdependent.
► Group members must interact face-to-face.
Audience analysis involves:
► identifying group members' strengths and weaknesses in speaking in front of an

audience.
► deciding on the purpose of the presentation.

www.vupages.com
► determining what supplies the group will need for the presentation.
► gathering information about the audience in a systematic way.
The purpose of a(n) ____ speech is to educate or enlighten.
► eulogy
► entertainment
► persuasive
► informative
A presentation on the history of the Internet would most likely use the ____ pattern of
organization.
► spatial
► problem-solution
► chronological
► topical

www.vupages.com
Which of the following is a central feature of a group?
► interaction
► mutual influence
► interdependence
► all of the given options
------------ is the process of communicating information to lots of people at once e.g. via
television, radio or newspapers.
► Intrapersonal communication
► Interpersonal communication
► Mass Communication
► Mediated communication
The process by which we give meaning to experience is called
► Communication.
► Perception.
www.vupages.com
► Action.
► Interaction.
Question No: 16 ( Marks: 1 )
Periodicals, also called ----------- are publications printed in intervals that continue to be printed for
an indefinite period of time.
Informal English is the language of -------------- written for a general readership.
A speech designed to change or reinforce the audience's beliefs or actions is called -------------.
The technique of -------------is used when we want certain words, phrases, clauses, or sentences to
stand out.
Incomplete messages quickly increase the organization's -----------.
Language, culture, age, and gender influence the encoding and decoding process of
communication.
► True
► False

www.vupages.com
Presentational media are best thought of as extensions of your five senses.
► True
► False
Your family is the first group you encounter.
► True
► False
The moderator in a group presentation regulates the discussion and facilitates any audience
participation.
► True
► False
An extemporaneous speech is prepared and delivered using notes, but is not read from a
manuscript.
► True
► False
How do we use our eyes to communicate nonverbally?
What is the role of a responsible leader?

www.vupages.com
We exchange ideas, and not symbols that stand for ideas. To what extent do you agree?
Explain the benefits of conducting regular group evaluations.
What can you do to become a better listener?
Explain how interpersonal communication is different from other forms of communication?
You are the purchase manager of an organization that has recently bought 20 computers
from a supplier. The computers don't work satisfactorily. Draft a letter complaining about
the defect and ask for compensation or replacement.

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FINALTERM EXAMINATION

SPRING 2006 Marks: 60

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Saturday, August 19, 2006

 All questions are compulsory.

For Teacher's use only

Question No: 1 ( Marks: 1 ) - Please choose one

Most of our greatest needs are satisfied through

Question No: 2 ( Marks: 1 ) - Please choose one

► eyes and face

Question No: 3 ( Marks: 1 ) - Please choose one

Question No: 4 ( Marks: 1 ) - Please choose one

Most of us do our worst listening when

► We are in highly charged, unemotional situations.

► We are in highly charged, emotional situations.

► We are energetic and enthusiastic.

► None of the given options.

Question No: 5 ( Marks: 1 ) - Please choose one

► upward and downward

Question No: 6 ( Marks: 1 ) - Please choose one

Presentational media can be used to do all of the following EXCEPT

Question No: 7 ( Marks: 1 ) - Please choose one

► the task requires a limited amount of information and skills.

► a quick resolution is essential.

► commitment to the decision is important.

► the task is fairly simple and straightforward.

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

All of the following statements about group are TRUE EXCEPT:

► Group members strive to achieve some common purpose.

► Group members influence and are influenced by one another.

► Group members are interdependent.

► Group members must interact face-to-face.

Question No: 10 ( Marks: 1 ) - Please choose one

Audience analysis involves:

► identifying group members' strengths and weaknesses in speaking in front of an

► deciding on the purpose of the presentation.

► gathering information about the audience in a systematic way.

Question No: 11 ( Marks: 1 ) - Please choose one

The purpose of a(n) ____ speech is to educate or enlighten.

Question No: 12 ( Marks: 1 ) - Please choose one

Question No: 13 ( Marks: 1 ) - Please choose one

► all of the given options

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 15 ( Marks: 1 ) - Please choose one

The process by which we give meaning to experience is called

Question No: 16 ( Marks: 1 )

Question No: 17 ( Marks: 1 )

Informal English is the language of -------------- written for a general readership.

Question No: 18 ( Marks: 1 )

Question No: 19 ( Marks: 1 )

Question No: 20 ( Marks: 1 )

Incomplete messages quickly increase the organization's -----------.

Question No: 21 ( Marks: 1 ) - Please choose one

Question No: 22 ( Marks: 1 ) - Please choose one

Question No: 23 ( Marks: 1 ) - Please choose one

Your family is the first group you encounter.

Question No: 24 ( Marks: 1 ) - Please choose one

All questions are compulsory.