ASSESSMENT TASK 3

Implement and Monitor Performance

Part A: Planning for Implementation

Implementation plan is the act of carrying out or executing a plan, process or method. It’s the
action that must follow any thinking on a review or set of recommendations to ensure it
happens. An implementation plan, therefore, is the documented steps we need to take to
successfully complete our implementation activities.

Implementation Plan of
Information Services and Technology (IS&T)
Status
About Point Description Target
A technology project
can be any type of
project that deals with
IT infrastructure,
information systems, or
Beginning of the
Brief Summary IT Project computer technology. Done
Project
This can include
software development
activities, such as
programming a simple
mobile app.
The goal of technology
projects is to agree on
the one way a process
Goal and will be performed at all Beginning of the
IT Project Done
Purpose times. Using the Project
technology and manual
assessments as
efficiently as possible.
Key Comprise employees,
Internal N/A N/A
Stakeholders managers, owners.
External Investors, shareholders, N/A N/A
banks, finance
companies, customers,
 suppliers.
It involves the
development of
constructive,
productive
relationships over the
long term. It results in a
Stakeholders Week 1 – end of the
relationship of mutual Ongoing
Consultation Project
benefit, enables to
identify trends and
emerging challenges
which are currently or
will in the future impact
on the business.
Software Developer,
IT Engineer (2 staff),
Project Manager,
Human Week 1 – Week 2 Evaluated
Resource Administrator,
Acquisition Labour Relations (3
staff)
Hardware;
Physical Week 1 – Week 2 Evaluated
Software
Typically escalation of
project costs due to
Week 1 – end of the
Cost Risk poor cost estimating Evaluated
Project
accuracy and scope
creep.
Risk
The risk that activities
Considerations
Schedule Risk will take longer than End of the project N/A
and
expected.
Contingencies
The risk that the
project will fail to
Performance
produce results End of the project N/A
Risk
consistent with project
specifications.
Performance Deviation of Knowing how, Week 1 – end of the Ongoing
Measures Planned where and why Project &
(KPIs and Budget project budget Evaluated
Strategies for deviated is
Addressing important in
Unsatisfactory tracking down waste
Performances) and ineffi ciency, as
well as for planning
 bett er for the
unforeseen
challenges inherent
to most projects.
Understanding what
tasks took more or
Deviation of less ti me can help in
Planned Hours the effi cient
of Work allocati on of
consulti ng and
training ti me.
Identi fying when
milestones are
Percentage of missed can help
Milestones restart a project and
Missed miti gate similar
challenges in the
future. Ongoing
Keeping accurate Week 1 – end of the &
records related to Project Evaluated
cost variance can
provide a detailed
profi le of which
teams and processes
are most effi cient. It
can also help
Cost Variance
companies decide
whether a project
was worth the
investment and
assist managers in
deciding whether to
initi ate similar
projects.

Part B: New Employee Induction

(Power Point Document)
Part C: Implementation and Monitoring
BUDGET PERFORMANCE AND PROFIT
The Profit and Loss by Budget Performance Report lines up the forecasted budget alongside the
actual numbers over a specific financial period. This allows you to easily see what ‘budget
items’ went as expected, which outperformed expectations and which did not meet
expectations.
By looking at this report with our management team, we can quickly see where we missed the
mark and understand how we deviated from the original plan.

MONITORING AND MEASURING OPERATIONAL PERFORMANCE

Monitoring helps us to measure progress towards our goals and compare actual results with
planned performance. We must be able to use control techniques to identify potential
problems and take corrective action to keep operations on target.
According to Monthly Budget May 2020 in Budget Plan Table below, we can see that there are
still many minus amounts caused by the expenses, for example, sales expenses and cash
discount. To achieve efficiency of the budget, we actually can reduce the operational expenses
for sales staff and cut the discount, as the Net Sales was minus up to $6.000,00. All sales activity
will be monitored and measured by Finance Controller and a pointed Manager.
 AMAZONIA
MONTHLY BUDGET MAY 2020
       
ESTIMATE DIFFERENC
OPERATING EXPENSES ACTUAL
D E
Advertising 3.000,00 2.500,00 500,00

Bad debts 2.000,00 2.000,00 0,00

Cash discounts 1.500,00 2.175,00 -675,00

Delivery costs 2.000,00 1.500,00 500,00

Depreciation 1.000,00 1.000,00 0,00

Dues and subscriptions 500,00 525,00 -25,00

Insurance 1.300,00 1.275,00 25,00

Interest 2.000,00 2.200,00 -200,00

Legal and auditing 1.000,00 800,00 200,00

Maintenance and repairs 4.500,00 4.600,00 -100,00

Office supplies 800,00 750,00 50,00

Postage 400,00 350,00 50,00

Rent or mortgage 4.100,00 4.500,00 -400,00

Sales expenses 350,00 400,00 -50,00

Shipping and storage 900,00 840,00 60,00

Supplies 5.000,00 4.500,00 500,00

Taxes 3.000,00 3.200,00 -200,00

 Telephone 250,00 280,00 -30,00

Utilities 1.400,00 1.385,00 15,00

Other 1.000,00 750,00 250,00

Total Operating Expenses 36.000,00 35.530,00 470,00

AMAZONIA
MO NTHLY BUDGET MAY 2020

PERSONNEL EXPENSES ESTIMATED ACTUAL DIFFERENCE

W ages 9.500,00 9.600,00 -100,00

Employee benefits 4.000,00 0,00 4.000,00

Commission 5.000,00 4.500,00 500,00

Total Personnel Expenses 18.500,00 14.100,00 4.400,00

 AMAZONIA
MONTHLY BUDGET MAY 2020

BUDGET TOTALS ESTIMATED ACTUAL DIFFERENCE

Income 63.300,00 57.450,00 -5.850,00

Personnel Expenses 18.500,00 14.100,00 4.400,00

Operating Expenses 36.000,00 35.530,00 470,00

Balance (Income minus Expenses) 8.800,00 7.820,00 -980,00

W HAT ARE MY TOP 5 HIGHEST ACTUAL OPERATING EXPENSES?

ACTUAL EXPENSES AMOUN T % OF EXPENSES 15% REDUCTION

Maintenance and repairs 4.600,00 690,00

12,9%
Supplies 4.500,00 675,00
12,7%
Rent or mortgage 4.500,00 675,00
12,7%
Taxes 3.200,00 480,00
9,0%
Advertising 2.500,00 375,00
7,0%

To tal 19.300,00 2.895,00

54,3%
TRAINING PROGRAM
Training is the action of teaching somebody a particular skill. It may also refer to the teaching of
a type of behaviour. Training is also the action of undertaking a course of exercise in
preparation for specific skills.
Variety of trainings which to develop a holistic employee, such as:

 Technology Training
 Quality Training
 Skills Training
 Soft Skills Training: refers to personality traits, social graces, communication and
personal habits.
 Professional and Legal Trainings
 Team Building Training: improve communication, getting to know each other and
improving team productivity.
 Safety Training: Under the Occupational Safety and Health Act of 1970, employers are
responsible for providing a safe and healthy workplace. This to ensure the protection of
workers and prevent work-related injuries, illnesses and deaths by setting and enforcing
standards, and by providing training, outreach, education and assistance.

DATA AND RECORD KEEPING PROCESSES

Record management is an organizational function devoted to the management of information
in an organization throughout its life cycle, from the time creation to its eventual disposition.
There are five steps to help in creating a simple financial record-keeping system:
1. Capture the information: keeping track of every amount we spend on our business and
every amount we take in as sales.
2. Check: to make sure the information is complete and correct.
3. Record: means putting all the financial information into a usable form or input it into an
accounting software.
4. Consolidate and review the information.
5. Act based on what we know.