Question 1:

Your test tenants have been upgraded. Your production tenants will be upgraded in two
weeks. Which activities should you NOT perform during these two weeks?

There are 2 correct answers to this question.

Response:

Apply SDK solution.

Update the business configuration.

Update fine tuning.

Request new tenants.

Question 2:

You need to change access to a work center for several users to read-only. Which setting do
you use to apply restriction rules?
Please choose the correct answer.

Response:

Any field of the business object.

Code list restrictions

The access context

A scoping question
Question 3:

You need to change the settings for the lead aging notification. What do you have to do?
Please choose the correct answer.

Response:

Use the Application and User Management work center to assign users to the notification.

Use the business configuration work center to modify the number of days of the notification
expiration.

Use the Sales work center to trigger the time of the notification.

Use the Administrator work center to set up priorities for the notification.

Question 4:

Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP
CRM on premise?
There are 2 correct answers to this question.

Response:

Opportunities

Account Master Data

Product master data

Territory Management data

Question 5:

Which of the following objects deliver a default approval process?

There are 3 correct answers to this question.

Response:

Campaign

Opportunity

Ticket

Appointment

Visit

Question 6:

You need to import buying center relationships into your buying center from contacts. What
must you ensure for the import to be successful?
Please choose the correct answer.

Response:

The buying center must include all the contacts mentioned in the opportunity.

The opportunity must include all the contacts from the account master.

The buying center must include all the contacts from the account master.

The opportunity must include all the contacts mentioned in the buying center.
Question 7:

Your customer defines a person who is responsible for checking every SAP Hybris Cloud for
Customer upgrade. Upgrade notification need to be send via e-mail to this person.

Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this
up?
Please choose the correct answer.

Response:

Define the contact person in the Service Control Center.

Define the contact person in the Administration work center.

Define a new service agent.

Update the contact details in your organization structure.

Question 8:

Which work center can you request a production tenant from?

There are 2 correct answers to this question.

Response:

Business Configuration work center

Administrator work center

Data Privacy Management work center

Service Control work center

Question 9:

Which of the following items can you configure in the Sales Assistant tool in SAP Hybris
Cloud for Customer?
There are 3 correct answers to this question.

Response:

Visit

Task

Service request

Appointment

Phone calls

Question 10:

Your customer wants to implement a multi-step approval process for sales quotes based on
the account calculation. Which of the following steps are mandatory to achieve this?

There are 2 correct answers to this question.

Response:

Define a condition in the approval process.

Create a new approval process.

Assign an e-mail template for approval communication.

Create a copy of the default approval process and maintain the copy.
Question 11:

To which of the following can you assign a custom report to control its visibility?
There are 2 correct answers to this question.

Response:

Access context

Business Role

Work Center

Business user

Question 12:

For which of the following business requirements would you use the personalization
feature?
There are 2 correct answers to this question.

Response:

A sales manager wants different screen layouts assigned to two different business roles.

An administrator wants to change a standard field label to a new value.

A service manager wants to arrange his ticket queue with assigned to as the first column.

A sales representative wants to modify the screen layout.

Question 13:

What must you define to enable upsell and downsell product recommendations in sale
quotes?
Please choose the correct answer.

Response:

Product categories

Product lists

Product groups

Product hierarchies

Question 14:

How can you distribute the revenue of the opportunity?

There are 2 correct answers to this question.

Response:

The revenue can be distributed between the sales team members.

The revenue can be distributed on a daily basis.

The revenue can be distributes at header level.

The revenue can be distributed between the account team members.

Question 15:

Which of the following configuration options can you use to restrict Lead conversion
actions?
Please choose the correct answer.

Response:

Reasons

Qualifications

Status

Sources

Question 16:

You have selected the Override Territory field on the Accounts overview page. What effect
does this have on the territory determination?
Please choose the correct answer.

Response:

It removes only accounts with multiple territories from the territory realignment run.

It remove the employee from the territory realignment calculation.

It aligns the account territory determination with the territory realignment run.

It removes the account from the territory realignment calculation.

Question 17:

Based on which opportunity attributes can you create a sales forecast?

There are 2 correct answers to this question.

Response:

Weighted Revenue

Expected Revenue

Negotiated Value

Total Contract Value

Question 18:

A user is assigned to work centers that contain the same view, in the first work center, the
user has unrestricted read and write access, in the second work center the user had read
only access.

Which access rights does the user get for this view in both work centers?
Please choose the correct answer.

Response:

Restricted Read and Write access

Unrestricted Read and Write access

Unrestricted read access and restricted write access

Restricted read access and unrestricted write access

Question 19:

What type of confirmation is received for an availability check when you use the Quotation
Request External Pricing option from SAP Hybris Cloud for Customer?

Please choose the correct answer.

Response:

Binding Confirmation

Semi-binding Confirmation

Non-binding Confirmation

Future Confirmation

Question 20:

You have enabled offline pricing for SAP Hybris Cloud for Customer. What is the only field
available for Order Item entry in SAP Hybris Cloud for Customer extended mobile app?

Please choose the correct answer.

Response:

Calculated Price

Base Price

Estimated Price

Negotiated Price
Question 21:

You need to split and distribute the opportunity revenue, but you do NOT see a particular
employee in the list while performing the distribution. What must be the reason for this?

Please choose the correct answer.

Response:

The employee is NOT part of the account team.

The employee is NOT part of the sales organization.

The employee is NOT part of the sales org. unit.

The employee is NOT part of the sales team.

Question 22:

What is a workflow rule used for?

There are 2 correct answers to this question.

Response:

To set up the organizational work distribution

To set up automatic e-mail notifications

To define and activate an approval process

To define and activate rules for automatic field updates

Question 23:

Which elements in a ticket are uniquely identified using a registered product?

There are 2 correct answers to this question.

Response:

Service Level Agreements

Contract

Service Entitlements

Warranty

Question 24:

What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase?
There are 2 correct answers to this question.

Response:

Customer product lists are shown.

Map-based route planning is supported.

Current service tickets with high priority are integrated.

A calendar view contacting visit details is integrated.

Question 25:

You want to use the revenue split within opportunities. Which of the following actions are
required?
Please choose the correct answer.

Response:

Assign employees to a territory organization.

Include employees as part of the account team.

Create a sales planning dimension.

Activate scoping questions.

Question 26:

You need to create a URL mashup on the Account Overview to open a Google search. Which
of the following elements are mandatory to configure the mashup?
Please choose the correct answer.

Response:

Description

Port Binding

Category

Port Type Package

Question 27:

Which of the following elements are created when an object is generated via the custom
object builder?
There are 2 correct answers to this question.

Response:

Updated relationships

Page Layout

Web services

Data source for reporting

Question 28:

You create sales quote in SAP Hybris Cloud for Customer for which a follow-up sales order
must be created in SAP ERP. Which of the following activities must you perform before you
create the sales order?
There are 2 correct answers to this question.

Response:

Select 'Create External Follow Up Document'.

Set the pricing status to ‘Calculated Successfully’.

Select ‘Simulate Order and Return Pricing’.

Create a sales quote with products.

Question 29:

Which of the following business objects synchronize bi-directionally between Outlook and
SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.

Response:

Tasks

Leads

Accounts

Visits

Question 30:

Where do you need to maintain the sales data flag to define an account team as sales area
dependent?
Please choose the correct answer.

Response:

Involved parties

Customer role

Party role definition

Party determination
Question 31:

Using rules in opportunity management, what is the prerequisite to determine the sales
team?
Please choose the correct answer.

Response:

A Workflow

A Work Distribution

A Territory

A Party Role

Question 32:

What can you use to control user privileges in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.

Response:

Page layout

Business configuration

Business Role

Code list restrictions

Organizational Structure
Question 33:

Your customer is reorganizing their sales organization. All opportunities need to be updated
with the new sales organization units.

Which tool do you use to perform this mass update?

There are 2 correct answers to this question.

Response:

Data Migration Tool

Jobs Mass Data Run Object (MDRO) Jobs

Data Workbench

XML File Input

Question 34:

How can you give a business user access to a work center view?
There are 2 correct answers to this question.

Response:

Create a business role that has access to the work center view and assign it to the business
user.

Assign the business user to the territory structure.

Copy the access rights from a business user who already has access to the work center
view

Use business scoping to activate the work center containing the view
Question 35:

You need to assign one contact to multiple accounts. How do you create this contact in SAP
Hybris Cloud for Customer?
Please choose the correct answer.

Response:

You merge both accounts and create the contact record for that account.

You create different contacts for each account.

You create the contact master record only and add it to the account hierarchy.

You create the contact for the first account and add the same contact to the second
account.

Question 36:

You are viewing a 360° overview of the customer in SAP Hybris cloud for customer. Which of
the following recent order details are available in this overview for your account?

There are 3 correct answers to this question.

Response:

Credit status

Invoice status

Sales order ID

Delivery status

Bill-to-party ID
Question 37:

Your customer needs information from multiple internal and external sources. The result
must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.

Which mashup type do you recommend?

Please choose the correct answer.

Response:

Data mashup

Custom mashup

HTML mashup

URL mashup

Question 38:

Which of the following steps are required while setting up a custom report that you want to
make available for end user?
There are 2 correct answers to this question.

Response:

Choose a data source.

Create a key figure.

Assign the report to a Workcenter view.

Assign the report to a business role.

Question 39:

Which action should you execute to set the pricing status in a sales order to Calculated?
Please choose the correct answer.

Response:

Trigger a consistency check in the sales order.

Trigger simulation on the sales order in an integrated environment.

Trigger simulation on the sales order in a non-integrated environment.

Trigger Submit for Approval in the sales order.

Question 40:

For which of the following business objects is external pricing supported?

There are 2 correct answers to this question.

Response:

Leads

Orders

Activites

Quotes