1.

The process of implementing the objective into actual practice becomes

the executive
a. function of workers
b. function of management
c. function of unions
d. labours

2. planning is defined as the process of

a. organising
b. management
c. forecasting future problems
d. objective

3.Management plays a vital role in the operation of

a. employee & employeer
b. business organisation
c. salary
d. production

4.Management encompasses three elements

Choose one answer.
a. planning, demolishing, developing
b. demolishing, executiving, reviewing
c. planning, executiving, reviewing
d. planning, demolishing, constructing

5.In business organisation this surplus is ___________

a. loss
b. no loss no gain
c. profit
d. liquidity

6._______________is defined as the duty,obligation or even authority.

a. work
b. responsibility
c. democracy
d. authority
7.________________is defined as a group of people working together to
create a surplus.
a. routline
b. organisation
c. system
d. military

8._________________is defined as the right of a person to

guide.
a. democracy
b. responsibility
c. freedom
d. authority

9.it is a multipurpose organ that manages a business and manages

managers and manages work
and the workers. this was stated by
a. hellrigel
b. peter drucker
c. harold koontz
d. FW taylor

10.According to data from the World Trade Organization, from 1970 to

2004 the volume of world merchandise trade expanded almost:
Choose one answer.
a. 10-fold.
b. double.
c. 10 percent.
d. 26-fold.

11.The constraints limiting the pace of globalization include which of the

following?
Choose one answer.
a. national differences in business systems
b. protectionist countertrends
c. All of the above limit the pace of globalization.

12.Any business that has productive activities in two or more countries is

called a:
Choose one answer.
a. multinational enterprise.
b. multiglobal enterprise.
c. multilocational enterprise.
d. multilevel firm.

13.The process whereby national economies and business systems are

becoming deeply interlinked with each other is called:
a. internationalization.
b. glocalization.
c. global linking.
d. globalization.

14.Which of the following is an example of

the globalization of production.
a. Boeing sells jet planes to firms in Japan.
b. Coca-Cola sells their soft drinks worldwide.
c. Caterpillar and Komatsu both sell earthmoving equipment worldwide.
d. Hospitals outsource some radiology work to India.

15.Which of the following actions will likely lead to organizational ethical

behavior?

Choose one answer.

a. all of the above
b. promoting moral courage
c. developing strong governance processes
d. establishing an ethics office

16.The quest to maximize profitability should be constrained by:

a. D)ethical obligations.
b. A)unethical obligations.
c. C)stakeholders.
d. B)lack of social responsibility.

17.__________ behavior tends to arise when mangers decide to put the

attainment of their own personal goals, or the goals of the organization,
above the fundamental rights of one or more stakeholder groups.
a. Complementary
b. Situational
c. Unethical
d. Confusing

18.Accepted principles of right or wrong governing the conduct of

businesspeople are called:
Choose one answer.
a. business values.
b. business conduct.
c. business ethics.
d. business principles.

19.The process by which companies identify the most important

stakeholders is called:
a. shareholder impact evaluation.
b. stakeholder importance evaluation.
c. shareholder analysis.
d. stakeholder impact analysis.

20.Planning is a primary function of :

a. front-line staff.
b. the accounting department.
c. management.
d. the marketing department.

21.Planning includes which of the following steps?

a. identifying actions
b. choosing goals
c. reviewing performance
d. all of the above

22.The plan that human resource personnel might develop for hiring a
sales force to sell a new
product the division has developed is called a:
a. operating plan.
b. business-level plan.
c. unit plan.
d. operating strategy.
23.The strategy concerned with deciding which industries a firm should
compete in and how the firm should enter or exit industries is a:
a. business-level strategy.
b. strategic plan.
c. operating strategy.
d. corporate-level strategy.

24.Plans that address unique events that do not reoccur are called:
a. standing plans.
b. single-use plans.
c. operating plans.
d. strategic plans

25.A unique strength that rivals lack is called a:

a. distinctive competency.
b. scope advantage.
c. horizontal advantage.
d. legacy constraint

26.Cost advantages derived from a

large sales volume are called economies of:
a. location.
b. scale.
c. scope.
d. density.

27.A firm with efficient internal operations and unique strengths to support
its low-cost position is likely operating on the:
a. efficiency frontier.
b. low-cost frontier.
c. differentiation curve.
d. low-cost cycle.

28. Which of the following actions does Wal-Mart take to lower its prices?
a. Wal-Mart invests in state-of-the-art information systems.
b. Sam Walton's stores are self-service.
c. Wa-Mart does all of the above to lower its prices.
d. Wal-Mart uses distribution centers.
29.For most business firms superior performance most likely means:
a. generating high profits and increasing profits over time.
b. providing flexible customer services.
c. giving back to the community.
d. having effective government relationships.

30.The different activities involved in creating an organization's products

and services are called:
a. creative endeavors.
b. capitalism.
c. operations.
d. productivity.

31.The extent to which assets are "working," generating income for the
organization is referred to as asset:
a. utilization.
b. income.
c. generation.
d. completion.

32.Which of the following is the likely outcome of managing operations

efficiently and effectively?
a. The company will be unlikely to reach the efficiency frontier in their
industry.
b. Products will become more similar.
c. The company will likely reach the efficiency frontier in their
industry.
d. Costs will go up.

33.Firms that use __________ production systems charge higher prices to

recoup their costs.
a. continuous flow
b. job shop
c. large batch
d. assembly-line

34. The production system of an organization refers to:

Choose one answer.
a. the people who make the product.
b. how the flow of work is configured.
c. how the organization trains its employees on production equipment.
d. the enterprise system software in use.

35.Organization structure can be thought of in terms of three dimensions:

Choose one answer.
a. vertical differentiation, horizontal differentiation, integrating mechanisms.
b. vertical differentiation, horizontal differentiation, collaboration.
c. vertical coordination, horizontal coordination, integrating mechanisms.
d. vertical integration, horizontal integration, integrating mechanisms.

36.Organizations with many layers of management are called:

Choose one answer.
a. tall.
b. wide.
c. multi-layered.
d. narrow.

37. The totality of a firm's organization,including formal organization

structure, control systems, incentive systems, organizational culture,
andpeople is referred to as:
Choose one answer.
a. corporate culture.
b. organization structure.
c. organization architecture.
d. human capital.

38.In a __________ structure the structure of the organization follows the

obvious division of labor within the firm.
a. multidivisional
b. matrix
c. geographic
d. functional

39.Vesting decision-making authority in lower-level managers or other

employees is called:
a. decentralization.
b. centralization.
c. localization.
d. distributed authority
40.An informal channel through which managers can collect important
information is called a:
a. information flow channel.
b. contact channel.
c. backchannel.
d. informational network.

41.In the case of a business enterprise, the major goals at the top of the
organizational hierarchy are
a. revenue.
b. asset turnover.
c. expenses saved.
d. profitability.

42.Defects per thousand products is a__________ control in a firm with a

functional structure and low integration.
a. bureaucratic
b. cultural
c. personal
d. output

43.What was the name of the first person to describe bureaucratic

controls?
a. Max Weber
b. Peter Drucker
c. Jack Welch
d. Adam Smith

44.To make sure an organization is operating efficiently and in a manner

consistent with its intended strategy managers use:
a. controls.
b. coercion.
c. financial statements.
d. substandards.

45.Those subcultures that directly oppose the organization's core values

are called:
a. collective subcultures.
b. countercultures.
c. countervailing cultures.
d. dominant cultures.

46.The values and assumptions shared within an organization are called

the organizational:
a. values.
b. DNA.
c. lifestyle.
d. culture.

47.A __________ exists when employees

focus on the changing needs of customers and other
stakeholders and support initiatives to keep pace with these changes.
a. adaptive culture
b. aligning culture
c. complying culture
d. responsive culture

48.Corporate culture __________ refers to how widely and deeply

employees hold the company's dominant values and assumptions.
a. breadth
b. depth
c. character
d. strength

49.The observable symbols and signs of an organization's culture are

called:
a. its cultural design.
b. artifacts.
c. cultural formatting.
d. its cultural dcor.

50. During this stage of the team development model people tend to be
polite and will defer to the existing authority of a formal or informal leader.
a. performing
b. storming
c. norming
d. forming