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    ADMAS University Institutional Assessment Sector: ICT Occupation: ICT Support Level I

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    This document outlines the assessment process and projects for an ICT Support Level I candidate, including instructions to read the materials, a 4 hour time limit, and 5 projects involving tasks like creating directory structures, installing and configuring software and hardware, creating user accounts and permissions, and documenting client support requests. The candidate will be assessed through observation, demonstration, and oral questioning across 10 units of competence for the ICT Support Level I occupation.

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    ADMAS University Institutional Assessment Sector: ICT Occupation: ICT Support Level I

    Uploaded by

    sss
    230 views5 pages
    This document outlines the assessment process and projects for an ICT Support Level I candidate, including instructions to read the materials, a 4 hour time limit, and 5 projects involving tasks like creating directory structures, installing and configuring software and hardware, creating user accounts and permissions, and documenting client support requests. The candidate will be assessed through observation, demonstration, and oral questioning across 10 units of competence for the ICT Support Level I occupation.

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    COC Level 1

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    This document outlines the assessment process and projects for an ICT Support Level I candidate, including instructions to read the materials, a 4 hour time limit, and 5 projects involving tasks like creating directory structures, installing and configuring software and hardware, creating user accounts and permissions, and documenting client support requests. The candidate will be assessed through observation, demonstration, and oral questioning across 10 units of competence for the ICT Support Level I occupation.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    230 views5 pages

    ADMAS University Institutional Assessment Sector: ICT Occupation: ICT Support Level I

    Uploaded by

    sss
    This document outlines the assessment process and projects for an ICT Support Level I candidate, including instructions to read the materials, a 4 hour time limit, and 5 projects involving tasks like creating directory structures, installing and configuring software and hardware, creating user accounts and permissions, and documenting client support requests. The candidate will be assessed through observation, demonstration, and oral questioning across 10 units of competence for the ICT Support Level I occupation.

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    ADMAS university

    Institutional Assessment
    Sector: ICT
    Occupation: ICT support Level I

    Candidate’s Package

    The assessment covers the following units of competence:


    1. Connect Hardware Peripherals
    2. Install Software Application
    3. Record Client Support Requirements
    4. Protect Application or System Software
    5. Maintain Equipment and Software Inventory and Documentation
    6. Operate Personal Computer
    7. Apply Quality Standards
    8. Work with Others
    9. Receive and Respond to Workplace Communication
    10. Demonstrate Work Values
    Candidate’s instructions and worksheets
    Methods of Assessment
    1. Observation
    2. Demonstration/Observation
    3. Oral Questioning/Interview

    INSTRUCTIONS TO THE CANDIDATE


    Occupation ICT support Level I
    Units of Competence 1,2,3,4,5,6,7,8,9,10
    covered
    1. Read this booklet carefully
    2. All your questions and clarifications should be addressed to the
    assessor only.
    3. Complete the task/project described in this booklet
    4. After you finish this assessment, you are not allowed to copy
    anything from this booklet or tear any page.
    5.You are given fifteen (15) minutes reading time and total 4:00
    hours to accomplish the project

    Project Information
    Given the necessary equipment’s, tools, materials, supplies and
    information the candidate is expected to perform the following FOUR
    projects.
    Assessment place: Well-equipped training center, real work site with
    well-equipped hardware and software tools

    Project 1(Time allotted 45 minutes)

    Task-1Create the following directory (folder structure) under my document.


    ADMAS

    ICT

    ITM DB HWN ITS

    Task-2. Document your system information includingHard disk capacity, RAM size,
    Processor speed, OS name, OS manufacturer, BIOS version, Available physical
    memory, Total virtual memory and save it by the name System info. under PeerNet
    folder.
    Task-3 Rename folder ITM by Level 5 and change folder icon.
    Task-4 Hide folder ITS.
    Task-5 Make folder Level 5 private.

    Project 2 (Time allotted 15 minutes)


    Task-1 Show file extension name.
    Task-2 Write the path of SAM and ntevt.dll files.
    Task-3 Hide windows security alert, make start menu classic, hide desktop icons and change
    taskbar position.

    Project 3 (Time allotted 30 minutes)


    Task-1 Create the following user name and password (hint: apply password policy)

    User name Type Password

    ADMAS Administrator Ass2006


    Solomon Limitted
    Zerihun Limited
    Hanan Power user
    Guest Guest

    Task-2 Allow folder DB for Solomon and Deny for Zerihun.


    Task-3 Allow folder HWN for both Solomon and Zerihun.

    Project 4 (Time allotted 1:00 hour)


    Task-1 Install office 2007 only Excel, Publisher and Access .
    Task-2. Upgrade office 2007 by office 2010.
    Task-3. Write a system requirement for office 2007 and save it by the name of office under
    folder ITM.
    Task-4. Install MacAfee antivirus software and set update and scan schedule weekly.
    Task-5 Prepare software inventory including software name, category, installed date,
    version, ( use MS-excel to record and save).

    Project 5 (Time allotted 45 minutes)


    Task-1 Create dial-up connection by using the following table information.

    User name ICT


    Password ICT2006
    Phone number 0912692589
    Task-2 Share the dial-up connection.
    Task-3 Configure ADSL.
    2.1 Set IP address, subnet mask, default gateway and DNS,
    Task-4 Make www.AAU.com your home page.
    Task-5 Connect printer and print the document that you saved under ITM folder.
    Task-6 Prepare hardware inventory including manufacturer, type, name, Model and
    description (use MS-excel to record and save).

    Project 6 (Time allotted 45 minutes)


    Prepare client support document using the following service level agreement and
    save it by the name document under DB folder.

    Support requesting Response time Scope


    department from IT support
    technicians
    Water engineering 2hr Maintenance, Software
    Marketing 4hr installation, Software
    Surveying 6hr development, Professional
    Electrical engineering 1hr advice And IT related document
    Human resource 1hr preparation.

    Assume you received the following client requests from different department.

    Request 1

    Request date: 30/12/06


    Request time: 03:00Am
    Name: Samson Dejene
    Department: Drafting
    Position: Arctectur
    Problem description: The computer restarts repeatedly.

    Request 2
    Request date: 30/12/06
    Request time: 03:00Am
    Name: BekelechKebede
    Department: Surveying
    Position: Surveyor
    Problem description: Encarta software not responds.

    Request 3

    Request date: 30/12/06


    Request time: 03:00Am
    Name: SenitAmare
    Department: Electrical engineering
    Position: Engineer
    Problem description: Network connection failed when we are sharing important data.

    Request 4

    Request date: 30/12/06


    Request time: 03:00Am
    Name: kirubelMekonin
    Department: Water engineering
    Position: Supervisor
    Problem description: Needs to latest version of AutoCAD software.

    Request 5

    Request date: 30/12/06


    Request time: 03:00Am
    Name: RodasGetu
    Department: Human resource
    Position: Officer
    Problem description: We need to develop a software for managing the Human
    resourceof The company.

    Task 2:- Document all client requests.


    Task 3:- Prioritize and escalate the requests according to service level agreement

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