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    PA 214 Case Study 2

    Uploaded by

    Hazel Mae Jumaani
    1) Nicole, the general manager of Reyes Department Store, realized she needs to develop job descriptions for her store supervisors after one supervisor violated company policy by claiming ignorance of the policy. 2) Nicole knows developing clear job descriptions outlining duties and standards will help prevent such issues. She must discuss job descriptions with supervisors to clarify their roles and ensure they understand company policies and procedures. 3) Nicole should hold an open forum for supervisors to discuss job descriptions comfortably and understand the root causes of any misunderstandings to properly address issues going forward.

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    PA 214 Case Study 2

    Uploaded by

    Hazel Mae Jumaani
    85 views2 pages
    1) Nicole, the general manager of Reyes Department Store, realized she needs to develop job descriptions for her store supervisors after one supervisor violated company policy by claiming ignorance of the policy. 2) Nicole knows developing clear job descriptions outlining duties and standards will help prevent such issues. She must discuss job descriptions with supervisors to clarify their roles and ensure they understand company policies and procedures. 3) Nicole should hold an open forum for supervisors to discuss job descriptions comfortably and understand the root causes of any misunderstandings to properly address issues going forward.

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    1) Nicole, the general manager of Reyes Department Store, realized she needs to develop job descriptions for her store supervisors after one supervisor violated company policy by claiming ignorance of the policy. 2) Nicole knows developing clear job descriptions outlining duties and standards will help prevent such issues. She must discuss job descriptions with supervisors to clarify their roles and ensure they understand company policies and procedures. 3) Nicole should hold an open forum for supervisors to discuss job descriptions comfortably and understand the root causes of any misunderstandings to properly address issues going forward.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    85 views2 pages

    PA 214 Case Study 2

    Uploaded by

    Hazel Mae Jumaani
    1) Nicole, the general manager of Reyes Department Store, realized she needs to develop job descriptions for her store supervisors after one supervisor violated company policy by claiming ignorance of the policy. 2) Nicole knows developing clear job descriptions outlining duties and standards will help prevent such issues. She must discuss job descriptions with supervisors to clarify their roles and ensure they understand company policies and procedures. 3) Nicole should hold an open forum for supervisors to discuss job descriptions comfortably and understand the root causes of any misunderstandings to properly address issues going forward.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    PA 214 Case Study 2

    Reyes Department Store

    Based in the review of the store, Nicole, the general manager concluded
    that one of the first things she has to attend involving developing the job
    description of her store supervisors. During her first few weeks on the job, Nicole
    found herself asking one of her supervisors, Jet, why he was violating what she
    knew to be part of the company policies and procedures. Jet’s only response
    was that he was not aware of that policy and was not aware it was part of his job.

    Nicole knew that a job description, along with a set of standards and
    procedures that specify what was to be done and how to do it, will go a long way
    toward alleviating the problems.

    Discuss the process that Nicole should follow to solve this problem. (See the
    Case Study 1 format of solving the problem).

    Help Nicole solve his problem by following the steps below:

    1. State Nicole’s main problem is as a general manager it’s her responsibility to


    inform her employees their job description so they will be aware on what they
    should or shouldn’t do.

    2. Discuss the areas of considerations following the guide below.

    Nicole’s Strengths: She knows her job, she know what’s in line with her work
    and what are the things that is part of her job, she knows that all of the things
    that she is doing it will benefit them in the long run.

    Nicole’s Weaknesses: She didn’t think that jet and other supervisors was not
    informed about their job descriptions. She can always refer to it when
    approaching Jet or other employees about the duties and responsibilities that are
    not included. If it is not clear, then she can manipulate around what was stated
    and what is being asked

    Possible Opportunities for Nicole: She will benefit from it it’s either that she
    might get a raise in her salary or if she want to venture on another career path
    she can get good recommendation from her current boss.

    Possible Threats for Nicole: Her supervisors might have an issue with her
    being strict and following their company procedures and policies it might lead to
    a feud if not being address of their management properly

    Give your proposed solutions/alternative courses of action or ACA (minimum of


    three) to help Nicole overcome his problem.

    A. Nicole should discuss to Jet and other supervisors about their job
    descriptions and the company policies and procedures in case it wasn’t
    discuss to them during the hiring process so that it will be clear to them on
    what their roles are.

    B. Nicole can conduct an open forum for them so that they can be
    comfortable to each other. For them to really see what reason or what are the
    roots that lead to Jet not able to meeting the expectation maybe be because
    he already know about the job description and the real problem was his
    attitude.

    C. _______________________________________________________
    3. State your Recommendation based on your ACA.
    _____________________________________________________________.

    4. Discuss the implementation of your chosen recommendation following the


    guide below:

    Specific Activity Person Time Frame Budgetary


    Responsible Requirements

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