Frameworx Reference

Business Process Framework

(eTOM) Release 17.0.1

Release Notes
RN332
November 2017

Latest Update: Frameworx Release 17 Reference Material

Version 17.0.2 IPR Mode: RAND

©TM Forum 2017. All Rights Reserved.

Release Notes

Business Process Framework (eTOM) Suite R17.0.1

Notice

Copyright © TM Forum 2017. All Rights Reserved.

This document and translations of it may be copied and furnished to others, and derivative works that
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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

Direct inquiries to the TM Forum office:

 
4 Century Drive, Suite 100
Parsippany, NJ  07054 USA
Tel No.  +1 973 944 5100
Fax No.  +1 973 944 5110
TM Forum Web Page: www.tmforum.org

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

Table of Contents
Notice......................................................................................................................................................... 2

Table of Contents....................................................................................................................................... 4

Introduction............................................................................................................................................... 5

1. Overview of the Evolution in this Release (Business Process Framework (eTOM) Suite Release 17.0.1)....6

1.1. Key Driving Forces in this Release.............................................................................................6

1.2. Document Introduction.............................................................................................................6

1.2.1. Who is this Document for?........................................................................................................6

1.2.2. Where did the Document content come from?........................................................................6

1.3. Key New Features in this Release.............................................................................................6

1.4. Summary of Change Requests Applied in this Release.............................................................7

2. Release Definition................................................................................................................................... 8

2.1. Model Release Definition..........................................................................................................9

3. Linkage to other Projects, Charters and Products...................................................................................10

3.1. TM Forum Frameworx............................................................................................................10

4. Known Issues........................................................................................................................................ 11

5. Administrative Appendix....................................................................................................................... 12

5.1. Document History................................................................................................................................12

5.1.1. Version History.............................................................................................................................12

5.1.2. Release History............................................................................................................................13

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

Introduction
This document provides the overview content of the Business Process Framework
(also known as eTOM) and it will identify the changes introduced in this current
release.
For details on packaging and accessing the documents please refer to the Business
Process Framework Read Me First note which can be found in the Getting Started
Pack zip file and other zip files in the release.
To see an overview on future work please refer to the Frameworx Charter and/or the
Business Process Framework Charter.

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

1. Overview of the Evolution in this Release (Business Process

Framework (eTOM) Suite Release 17.0.1)
The Business Process Framework (aka eTOM) is the ongoing TM Forum initiative to
deliver a business process model or framework.

1.1. Key Driving Forces in this Release

This Release 17.0.1 is a release of the Business Process Framework Suite,
integrated as part of Frameworx Release 17. It is striving to ensure market relevance,
Strategic Program alliance and internal alignment.

1.2. Document Introduction

1.2.1. Who is this Document for?

This document is targeted for readers who are already familiar with the content of
previous release. It provides a high level overview of the delta between this release and
former release.

1.2.2. Where did the Document content come from?

The material is drawn from a repository of information under the guidance of a chartered
team within the TM Forum Collaboration system. The team are composed of TM Forum
Members and Staff, and have been assembling this knowledge for several decades. The
particular changes to any one version are the result of strategic debate within the
membership, and typically address the concerns of the day.

1.3. Key New Features in this Release

This Release 17.0.1 of the Business Process Framework Suite is integrated as part
of the Frameworx Release 17, with major changes in the following main areas:
 A comprehensive CR to add over 200 hundred processes in Market/Sales,
Product, Engaged Party domain and Common domains
 Changes in Data Governance
 Changes in Data Management
 New Decomposition of Heal Resource Trouble
 Improvements to some processes in Party Revenue Management based on
a governance review.

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Business Process Framework (eTOM) Suite R17.0.1

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

1.4. Summary of Change Requests Applied in this Release

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

Type  Element CR Number Detailed Description
(sub-suite or (if applicable)
individual
document of a
suite as
appropriate)
X to Cash and Market/Sales domain - major
Trouble to updates (replacement of) Selling (22) and
Resolve eTOM Contact/Lead/Prospect Management (20);
Contribution new Loyalty Program Management (68)
Product domain - new Product
Offering Purchasing (46) for example a
shopping cart, new Product Lifecycle
Management (16), new Product
Configuration (3) which reuses a common
process listed below
Engaged Party domain -
replacement of Party Problem Handling
(37), Party Training and Education(1),
which is just a core process no
decomposition, Party Special Event
Management (1), also just a core process,
new Develop Party Relationship (5), which
is a new process in Party Relationship
Development & Retirement
Common - new Configuration
Specification and Configuration
Management (22), new Feature/Property
Management (9)
Changed processes - related to the above
(16)

CR eTOM Level Proposal to add descriptions automated

5 extension for operation such as auto healing and scaling
support of auto-
healing
processes
Recommendatio Changes in Data Governance Data
n to enhance Management and Audit Management
data analytics Work included change to wording
process (data decompositions and positioning – Moving of
management Data Governance and Data Management
and data form within Data Analytics to the Common
governance) Enterprise Processes.
Refined Open Completion of governance analysis in this
issues of PRM in section
eTOM 17.0

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Business Process Framework (eTOM) Suite R17.0.1

2. Release Definition
The following table outlines the contents of the Business Process Framework (eTOM) Suite.

Document Document Name Release Document Date New/

Number Status Updated in
this
release
RN332 Business Process Framework 17.0.1 Reference November √
(eTOM) Suite Release Notes Material 2017
GB991 Core Frameworks Concepts and 16.5.1 TM Forum March
Principles Approved 2017
GB921D Process Decompositions 17.0.1 Member July 2017 √
Evaluation
GB921DX Extended Process Decompositions 17.0.1 Member July 2017 √
Evaluation
GB921E End-to-End Business Flows 16.5.1 TM Forum March
Approved 2017
GB921F Process Flow Examples 12.5 TM Forum May 2013
Approved
GB921G Guide to Applying the Business 8.1 TM Forum April 2011
Process Framework (eTOM) Approved
GB921P Business Process Framework 15.0.1 TM Forum December
(eTOM) Primer Approved 2015
GB9211 Joining the Business Process 11.5 TM Forum May 2012
Framework through to Process Flows Approved

GB921K Application Note: Construction 13.5 TM Forum March

Guidelines for Process Flows Approved 2014

GB921Q Frequently Asked Questions for the 11.5 TM Forum May 2012
Business Process Framework - Approved
GB921U Business Process 15.0.1 TM Forum December
Framework(eTOM) User Guidelines Approved 2015
TR143 Building Bridges: ITIL and eTOM 1.0 TM Forum July 2009
Approved
GB921W Working Together - ITIL and eTOM 11.5 TM Forum May 2012
Approved
GB921Y Application Note: Use Cases for 12.0 TM Forum October
Commercial Spectrum Management Approved 2012

GB921Z Application Note: Use Cases for 12.0 TM Forum October

Security Management Approved 2012

GB921L Leveraging Level 4 Process 11.5 TM Forum May 2012

Elements and Process Flows for Approved
Support of ITIL

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Business Process Framework (eTOM) Suite R17.0.1

Document Document Name Release Document Date New/
Number Status Updated in
this
release
GB921R Enterprise Risk Management 16.5.1 TM Forum March
Approved 2017

TR206 Exploring SES Service Development 13.0 TM Forum August

Scenarios through ITIL and the Approved 2013
Process Framework

2.1. Model Release Definition

The Business Process Framework (eTOM) Model is represented in an XML file
derived from the tool environment used by the framework Team (Casewise
Corporate Modeler). The intention is to provide the model in as easily consumable as
possible, recognizing the current limitations that apply on interchange of models
amongst process analysis tools generally. This is an evolving picture, but to facilitate
open use of the Business Process Framework Model in a variety of tools, the
Framework (i.e. the process hierarchy as set out in GB912D and GB921DX) is also
published in other formats. These include a structured textual model, captured as an
MS Excel spreadsheet file, and a linked HTML structure that also allows the
framework Model to be explored with normal web browsers.
The Model files provided are:
1. Business Process Framework R17.0.0 Processes (Excel)
2. Browsable HTML Frameworx R17.0
3. Frameworx R17.0 Model Files – XML
4. Frameworx R17.0 Model Files – MDB
5. Frameworx R17.0 Model Files – Visio

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

3. Linkage to other Projects, Charters and Products

There are linkages within the TM Forum programs as well with other programs.

3.1. TM Forum Frameworx

The Business Process Framework is one of the key components of the TM Forum
Frameworx. Frameworx enables users to analyze their business operations against
industry processes, applications and information standards. They also provide a
framework to support the procurement, development and implementation of a
comprehensive operations environment. Frameworx may be used as an integrated
system end-to-end or as components to solve particular problems. They can be
applied throughout organizations by operations staff, software developers and system
integrators.
As a significant step forward for its Frameworx, TM Forum has launched the Initiative
to identify common elements and synergies among its core frameworks: Business
Process Framework (eTOM), Information Framework (SID), Application Framework
(TAM) and Integration Framework.
To see how this framework fits in to the complete TM Forum Frameworx release,
kindly refer to the Frameworx Release Note.
For more information please go to the TM Forum Frameworx web page.

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

4. Known Issues
17.0.0 Release notice
PLEASE NOTE:
Because of the introduction of domains and additional structural changes to the Business
Process Framework in Rel 15.0, significant amendments to diagrams and text has
commenced. It is expected to be completed in subsequent releases. The interim state may
cause inconsistences in this and other Frameworx documents. Specifically there are known
diagram depictions, term conflicts, and numbering issues that are being addressed.

CR Identifier if CR Name (with Workaround / comments Planned fix

known hyperlink) release

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Release Notes

Business Process Framework (eTOM) Suite R17.0.1

5. Administrative Appendix
This Appendix provides additional background material about the TM Forum and this document.

5.1. Document History

5.1.1. Version History

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 Version Number Date Modified Modified by: Description of changes
1.13.0 October 2013 Mike Kelly New template for R13.5

1.13.1 October 2013 Alicja Kawecki Corrected cover, header,

Release Notes inserted Notice, updated
sections 1.1 and 2
Business Process Framework (eTOM) Suite R17.0.1
1.13.2 December 2013 Alicja Kawecki Updated table section 2

1.13.3 January 2014 Alicja Kawecki Updated table section 2

1.13.4 March 2014 Alicja Kawecki Updated cover & section

2
1.14.0 April 2014 Avi Talmor Updated with version
changes and release
fixes
1.14.1 May 2014 Alicja Kawecki Updated cover & table
section 2, minor
cosmetic fixes
1.14.2 June 2014 Alicja Kawecki Corrected 2 entries in
section 2
1.14.3 June 2014 Alicja Kawecki Corrected 2 entries in
section 2
1.14.4 June 2014 Alicja Kawecki Deleted GB921-X entry
in section 2
1.14.5 September 2014 Alicja Kawecki Updated table section 2

1.14.6 October 2014 Alicja Kawecki Updated table section 2

reflecting TM Forum
Approved status of
R14.0
1.14.7 November 2014 Avi Talmor Updates with release
changes
1.14.8 November 2014 Alicja Kawecki Updates to sections 1.1,
1.3 and 2
15.0.0 May 2015 Avi Talmor Updates with release
changes
15.0.1 May 2015 Alicja Kawecki Updated cover, header,
and section 2
15.0.2 September 2015 Alicja Kawecki Updated section 2 per Avi

15.0.3 October 2015 Alicja Kawecki Edits to section 2

15.5.0 December 2015 Avi Talmor Updates for Fx15.5

15.5.1 10 December 2015 Alicja Kawecki Updated cover, header

and section 2
15.5.2 7 March 2016 Alicja Kawecki Updated cover, header,
footer and section 2
16.0.0 June 2016 Avi Talmor Updated with release
changes
16.0.1 20 June 2016 Alicja Kawecki Updated cover, section 2,
and minor cosmetic edits
prior to publication for
Fx16
16.0.2 27 Sep 2016 Alicja Kawecki Updated cover, header,
sections 1 and 2
16.0.3 13 Oct 2016 Alicja Kawecki Correction to section 2
16.5.0 November 2016 Avi Talmor Updated with release
changes
16.5.1 12 December 2016 Alicja Kawecki Updated cover, section 2
16.5.1 12 December 2016 Alicja Kawecki Updated cover, section 2
17.0.0 June 2017 Avi Talmor Updated with release
changes
17.0.1 3 August 2017 Alicja Kawecki
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Applied rebranding,
Page 15 of 16
updated cover, section 2,
and minor cosmetic edits
prior to publication for
Release Notes

Business Process Framework (eTOM) Suite R17.0.1

5.1.2. Release History

Release Number Date Modified Modified by: Description of changes

13.5 October 2013 Mike Kelly New template for R13.5
14.0 April 2014 Avi Talmor Updated with version
changes and release fixes
14.5.0 November 2014 Avi Talmor Updates with release
changes
15.0 May 2015 Avi Talmor Updates with release
changes
15.5 December 2015 Avi Talmor Updates with release
changes
16.0.0 June 2016 Avi Talmor Updated with release
changes
16.5.0 November 2016 Avi Talmor Updated with release
changes
17.0.0 June 2017 Avi Talmor Updated with release
changes
17.0.1 November 2017 Adrienne Walcott Updated to reflect TM
Forum Approved Status

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