Service Manual: Model: ADS-2800W/3600W

Brother Advanced Document Scanner
SERVICE MANUAL
MODEL:
ADS-2800W/3600W
Read this manual thoroughly before maintenance work.

Keep this manual in a convenient place for quick and easy reference at all times.
Nov., 2015
SM-PT084
Confidential
© Copyright Brother 2015
All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher.
All other product and company names mentioned in this manual are trademarks or registered
trademarks of their respective holders.
Specifications are subject to change without notice.
Confidential
TRADEMARKS
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Vista, Windows Server, Outlook and Internet Explorer are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Apple, Macintosh, Mac OS and Safari are trademarks of Apple Inc., registered in the United States and
other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a registered trademark of IBM in the United States and/or other countries.
WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are marks of the Wi-Fi Alliance.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered marks of the Wi-Fi Alliance.
AMD is a trademark of Advanced Micro Devices, Inc.
ISIS, Captiva and QuickScan are either registered trademarks or trademarks of EMC Corporation in the
United States and/or other countries.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those
respective companies.
Compilation and Publication
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance on
the materials presented, including but not limited to typographical and other errors relating to the
publication.
Copyright and License
© 2015 Brother Industries, Ltd. All rights reserved.
This product includes software developed by the following vendors:
© 2008 Devicescape Software, Inc.
This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC,Inc.
Confidential
CONTENTS
SAFETY INFORMATION............................................................................................ v
CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS

1. GENERAL .................................................................................................................................... 1-1
2. NETWORK CONNECTIVITY........................................................................................................ 1-3
3. SERVICE INFORMATION............................................................................................................ 1-3
4. CONSUMABLE PARTS ............................................................................................................... 1-3
5. PAPER ......................................................................................................................................... 1-4

5.1 Paper Handling .................................................................................................................... 1-4
5.2 Media Specifications............................................................................................................ 1-4
6. SCANNER .................................................................................................................................... 1-5
CHAPTER 2 ERROR INDICATIONS & TROUBLESHOOTING

1. INTRODUCTION .......................................................................................................................... 2-1
1.1 Precautions.......................................................................................................................... 2-1
1.2 Checks before Commencing Troubleshooting..................................................................... 2-2
2. OVERVIEW .................................................................................................................................. 2-3

2.1 Cross-section Drawing......................................................................................................... 2-3
2.2 Paper Feeding ..................................................................................................................... 2-4
2.3 Operation of Each Part ........................................................................................................ 2-5
2.4 Block Diagram ..................................................................................................................... 2-6
2.5 Main Components................................................................................................................ 2-7
3. ERROR INDICATIONS................................................................................................................. 2-8

3.1 Error Codes ......................................................................................................................... 2-8
3.2 Error Messages ................................................................................................................. 2-13
4. TROUBLESHOOTING ............................................................................................................... 2-14

4.1 Error Cause and Remedy .................................................................................................. 2-14
4.2 Troubleshooting for Image Defects.................................................................................... 2-18
4.2.1 Defect examples.................................................................................................... 2-18
4.2.2 Troubleshooting according to image defect .......................................................... 2-18
4.3 Troubleshooting for Document Paper Feeding Problems.................................................. 2-22
4.3.1 No document is fed ............................................................................................... 2-22
4.3.2 Multiple documents are fed ................................................................................... 2-22
4.3.3 Document becomes jammed................................................................................. 2-23
4.3.4 Document becomes wrinkled ................................................................................ 2-23
4.4 Troubleshooting for Software Problems ............................................................................ 2-24
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4.4.1 Does not respond to operation from a computer ................................................... 2-24
4.4.2 Cannot read data .................................................................................................. 2-24
4.5 Troubleshooting for Control Panel Problems..................................................................... 2-25
4.5.1 Nothing is displayed on the LCD ........................................................................... 2-25
4.5.2 Control panel is inoperable.................................................................................... 2-25
4.6 Troubleshooting for Network Problems ............................................................................. 2-26
4.6.1 Cannot scan via network connection..................................................................... 2-26
4.6.2 Cannot connect to access point ............................................................................ 2-26
4.7 Troubleshooting for Other Problems.................................................................................. 2-27
4.7.1 Machine does not turn ON .................................................................................... 2-27
4.7.2 Cannot update firmware ........................................................................................ 2-27
4.7.3 Cannot save data in USB flash memory ............................................................... 2-27
4.7.4 USB device connection error................................................................................. 2-27
4.7.5 Can not register ..................................................................................................... 2-28
4.7.6 Counter does not reset even the consumable part has been replaced ................. 2-28
4.7.7 Installation using USB flash memory is not operable ............................................ 2-28
CHAPTER 3 DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS............................................................................................................. 3-1
2. PACKING ..................................................................................................................................... 3-2
3. SCREW CATALOGUE................................................................................................................. 3-3
4. SCREW TORQUE LIST ............................................................................................................... 3-4
5. LUBRICATION ............................................................................................................................. 3-5
6. OVERVIEW OF GEARS............................................................................................................... 3-6
7. HARNESS ROUTING................................................................................................................... 3-7
8. DISASSEMBLY FLOW CHART................................................................................................. 3-10
9. DISASSEMBLY PROCEDURE .................................................................................................. 3-11
9.1 Reverse roller / Pick up roller............................................................................................. 3-12
9.2 Bottom cover ASSY / Exit stopper ..................................................................................... 3-14
9.3 Back cover ......................................................................................................................... 3-15
9.4 Side cover L/R ................................................................................................................... 3-17
9.5 Wireless LAN PCB ASSY .................................................................................................. 3-19
9.6 USB host PCB ASSY......................................................................................................... 3-20
9.7 Main PCB ASSY ................................................................................................................ 3-21
9.8 Front cover L/R .................................................................................................................. 3-25
9.9 Front cover ASSY .............................................................................................................. 3-27
9.10 Panel unit / Panel flat cable / Panel PCB / LCD / Touch panel unit / NFC PCB ASSY ..... 3-28
9.11 Second side CIS unit / Second side CIS flat cable / Flat cable support film...................... 3-33
9.12 Eject jam sensor PCB........................................................................................................ 3-35
9.13 Document scanning position sensor PCB ......................................................................... 3-36
9.14 Paper feed jam sensor PCB / Multi feeding sensor PCB ASSY (Sent) ............................. 3-39
9.15 Document detection sensor PCB ASSY ............................................................................ 3-41
9.16 First side CIS unit / First side CIS flat cable ...................................................................... 3-42
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9.17 Front cover sensor............................................................................................................. 3-44
9.18 Feed belt / Feed motor ...................................................................................................... 3-45
9.19 Paper feed belt / Paper feed motor.................................................................................... 3-47
9.20 Multi feeding sensor PCB ASSY (Receive) ....................................................................... 3-49
CHAPTER 4 ADJUSTING AND UPDATING SETTINGS

AS REQUIRED AFTER PARTS REPLACEMENT
1. IF YOU REPLACE THE MAIN PCB ASSY .................................................................................. 4-1
1.1 Installing Firmware (Sub3 Firm / Main Firm)........................................................................ 4-2
1.1.1 Checking firmware version ...................................................................................... 4-2
1.1.2 Installing firmware ................................................................................................... 4-3
1.2 Setting by Country ............................................................................................................... 4-5
1.3 Initializing the EEPROM of the Main PCB ASSY................................................................. 4-5
1.4 Activating Memory Writing ................................................................................................... 4-5
1.5 Setting Serial Number.......................................................................................................... 4-6
1.6 Setting Multi Feeding Sensor Threshold.............................................................................. 4-7
1.7 Adjust Touch Panel.............................................................................................................. 4-9
1.8 Check Sensor Operation ..................................................................................................... 4-9
1.9 Check Multi Feeding Operation ........................................................................................... 4-9
1.10 Checking Operation after Repair ....................................................................................... 4-10
1.11 Resetting to Factory Shipping State .................................................................................. 4-11
2. IF YOU REPLACE THE CIS UNIT ............................................................................................. 4-12

2.1 Acquire White Level Data and Set CIS Scan Area ............................................................ 4-12
2.2 Checking Operation after Repair ....................................................................................... 4-14
3. IF YOU REPLACE THE MULTI FEEDING SENSOR ................................................................ 4-16

3.1 Setting Multi Feeding Sensor Threshold............................................................................ 4-16
3.2 Check Multi Feeding Operation ......................................................................................... 4-18
3.3 Checking Multi Feeding Sensor Operation ........................................................................ 4-18
4. IF YOU REPLACE THE PANEL ASSY...................................................................................... 4-19

4.1 Adjusting Touch Panel....................................................................................................... 4-19
4.2 Checking LCD Operation................................................................................................... 4-20
4.3 Checking Control Panel Operation .................................................................................... 4-21
5. IF YOU REPLACE THE PICK UP ROLLER / REVERSE ROLLER .......................................... 4-22

5.1 Resetting Pick Up Roller / Reverse Roller Counters ......................................................... 4-22
CHAPTER 5 SERVICE FUNCTIONS

1. MAINTENANCE MODE................................................................................................................ 5-1
1.1 How to Enter Maintenance Mode ........................................................................................ 5-1
1.1.1 Method of entering maintenance mode for service personnel ................................ 5-1
1.1.2 Method of entering end-user accessible maintenance mode .................................. 5-2
1.2 List of Maintenance Mode Functions ................................................................................... 5-3
1.3 Details of Maintenance Mode Functions.............................................................................. 5-4
1.3.1 Initialize EEPROM parameters (function code: 01, 91) ........................................... 5-4
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1.3.2 ADF performance test (function code: 08) .............................................................. 5-5
1.3.3 Set worker switches (WSW) (function code: 10) ..................................................... 5-6
1.3.4 Check LCD operation (function code: 12) ............................................................... 5-7
1.3.5 Check control panel key operation (function code: 13) ........................................... 5-8
1.3.6 Save NetConfig data (function code: 18) ................................................................ 5-8
1.3.7 Display software version (function code: 25)........................................................... 5-9
1.3.8 Acquire machine log information (function code: 31) ............................................ 5-10
1.3.9 Check sensor operation (function code: 32).......................................................... 5-11
1.3.10 Change USB No. return value (function code: 45) ................................................ 5-12
1.3.11 Fine-tune scanning position (function code: 54).................................................... 5-13
1.3.12 Acquire white level data and set CIS scan area (function code: 55) ..................... 5-14
1.3.13 Adjust touch panel (function code: 61) .................................................................. 5-16
1.3.14 Setting by country (function code: 74) ................................................................... 5-17
1.3.15 Display machine log information (function code: 80)............................................. 5-18
1.3.16 Display machine error code (function code: 82) .................................................... 5-19
1.3.17 Quit maintenance mode (function code: 99) ......................................................... 5-19
CHAPTER 6 WIRING DIAGRAM

1. WIRING DIAGRAM ...................................................................................................................... 6-1
CHAPTER 7 PERIODICAL MAINTENANCE

1. PERIODICAL MAINTENANCE PARTS ....................................................................................... 7-1
APPENDIX 1 SERIAL NUMBERING SYSTEM
APPENDIX 2 DELETING USER SETTING INFORMATION
APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER
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SAFETY INFORMATION
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injuries.
Important
Important indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
Prohibition icons indicate actions that must not be performed.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of fire.
Unplug icons indicate that you should unplug the machine.
Note Notes indicates advice about how you should respond to a situation that may arise
with your machine and/or advice about how the operation of the machine works with
other features.
This icon indicates that flammable sprays may not be used.
This icon indicates that organic solvents such as alcohol and liquids may not be used.
Follow all warnings and instructions marked on the machine.
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 To use the Machine Safely
Please keep these instructions for later reference and read them before attempting any
maintenance. If you do not follow these safety instructions, there is a possibility of a fire,
electrical shock, burn or suffocation.
WARNING
DO NOT expose the machine to direct sunlight, excessive heat, open flames,
corrosive gasses, moisture or dust.
DO NOT place your machine on a carpet or rug, as this will expose it to dust. Doing
so may create a risk of an electrical short or fire. It may also damage the machine
and/or render it inoperable.
DO NOT place the machine near heaters, air conditioners, electric fans, refrigerators,
radiators, or water. Doing so may create the risk of a electrical short or fire should
water come into contact with the machine (including condensation from heating, air
conditioning, and/or ventilation equipment that may be sufficient to create a electrical
shock, short circuit or fire).
DO NOT place the machine near chemicals or in a place where chemicals could be
spilled on it. Should chemicals come into contact with the machine, there may be a
risk of fire or electric shock. In particular, organic solvents or liquids such as benzene,
paint thinner, polish remover, or deodorizer may melt or dissolve the plastic cover
and/or cables, resulting in a risk of fire or electric shock. These or other chemicals
may also cause the machine to malfunction or become discolored.
The product should be placed so as not to come into contact with any wall or other
device. Otherwise, it could create a risk of overheating and/or fire.
Instead:
• Place the machine on a solid surface, never on a bed, sofa, rug, or other similar soft
surface.
• Do not place this machine in a “built-in” installation unless adequate ventilation is
provided.
Slots and openings in the casing, back or bottom of the product are provided for
ventilation. To avoid blocking or covering these openings, the product should be
placed where it will not touch any wall or other device. Blocking the unit's ventilation
could create a risk of overheating and/or fire.
IMPORTANT
• Always place the unit on a solid surface, never on a bed, sofa, rug, or similar soft
surfaces.
• DO NOT place the unit in a "built-in" installation.
CAUTION
Avoid placing your machine in a high-traffic area. If you must place it in a high-traffic
area, ensure that the machine is in a safe location where it cannot be accidentally
knocked-over, which could cause injury to you or others and serious damage to the
machine.
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Ensure that cables and cords leading to the machine are secured so as not to pose a
tripping hazard.
DO NOT place this machine on an unstable or tilted cart, stand, table or on any tilted/
slanted surface. The machine is heavy and may fall, causing injury to you and serious
damage to the machine.
Make sure that no part of the machine protrudes from the desk or stand where the
machine is located. In particular, do not leave the output tray open and extended
beyond the edge of a cabinet, table or stand when the machine is located on the edge
of a cabinet, table, stand, etc. As previously cautioned, make sure that the machine is
located on a flat, level, and stable surface free from vibration. Failure to observe these
precautions could cause the machine to fall, causing injury to you or others and
serious damage to the machine.
Important
• DO NOT place your machine next to sources of interference, such as speakers or

the base units of non-Brother cordless telephones. Doing so may interfere with the
operation of the machine's electronic components.
• DO NOT connect your machine to an AC power outlet controlled by wall switches or
automatic timers. Disruption of power can delete information from the machine's
memory, and repeated cycling of the power can damage the machine.
• DO NOT put objects on top of the unit.
WARNING
ELECTRICAL HAZARDS
Failure to follow the warnings in this section may create the risk of an electrical shock.
In addition, you could create an electrical short, which may create the risk of a fire.
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There are high-voltage electrodes inside the machine. Before you access the inside
of the machine, including for routine maintenance such as cleaning, make sure you
have unplugged the power cord from the AC power outlet, as well as unplugged any
Ethernet ables from the machine.
DO NOT push objects of any kind into the machine through slots or openings in the
casing, as they may touch dangerous voltage points or short out parts.
DO NOT continue using the machine if it has been dropped or the cabinet has been
damaged. Instead, unplug the machine from the power outlet and contact Brother
Authorized Service Personnel.
The machine should be connected to an AC power source within the range indicated
on the rating label. DO NOT connect it to a DC power source or inverter. Doing this
might cause an electrical shock or fire. If you are not sure what kind of power source
you have, contact a qualified electrician.
If water, other liquids, or metal objects get inside the machine, immediately unplug the
machine from the AC power outlet and contact Brother Authorized Service Personnel.
Power Cord Safety:

• Use only the power cord supplied with this product.
• DO NOT allow anything to rest on the power cord.
• DO NOT place the machine where people can walk on the cord.
• DO NOT place the machine in a position where the cord is stretched or strain is
otherwise put on the cord, as it may become worn or frayed.
• DO NOT use the machine or handle the cord if the cord has become worn or frayed.
If unplugging the machine, DO NOT touch the damaged/frayed part.
• Brother strongly recommends that you DO NOT use any type of extension cord.
This product was packaged in a plastic bag. To avoid suffocation, keep this plastic
bag away from babies and children. Do not use the bag in cribs, beds, carriages or
play pens. The bag is not a toy.
AC Adapter Safety
Only use the supplied AC adapter with the unit. Only plug the AC adapter into a power
outlet with voltage that is within the range indicated on Specifications in the User’s
Guide. Failure to do so may result in injury to yourself or others, or damage to the
machine or other property. Brother does not assume any responsibility for any
damage resulting from using an AC adapter other than the one specified.
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DO NOT use the unit near any liquids, for example, near a bath tub, wash bowl,
kitchen sink or washing machine, in a wet basement or near a swimming pool.
DO NOT use a damaged AC adapter.
DO NOT place heavy objects on, damage, or modify the AC adapter.
DO NOT forcibly bend the cord of the AC adapter.
DO NOT forcibly pull the cord of the AC adapter.
DO NOT drop, hit, or otherwise damage the AC adapter.
DO NOT touch the unit during a thunderstorm when the AC adapter is plugged in.
There may be a remote risk of electric shock from lightning when the machine is used
during a thunderstorm.
When disconnecting the AC adapter from the machine or from the power outlet,
always hold the connector, not the cable, and pull firmly. Failure to do so may result in
exposed or broken power cord wires and/or create a risk of fire, or electric shock.
Make sure that one end of the power cord is firmly plugged into a standard power
outlet and the other end is firmly plugged into the adapter block. Do not use an outlet
that is loose. If the power cord is not completely plugged into the power outlet and
adapter block, the adapter may become hot and/or catch fire.
DO NOT exceed the rated input or output of the AC adapter.
DO NOT connect the supplied AC adapter to other products.
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Never insert any objects into the slots in the machine’s casing, since they may touch
dangerous voltage points or short out parts resulting in the risk of fire or electric
shock.
FIRE HAZARDS
Failure to follow the warnings in this section may create the risk of a fire.
DO NOT use flammable substances, any type of spray or an organic solvent/liquid

that contains alcohol or ammonia to clean the inside or outside of the machine. Doing
this may cause a risk of fire or electrical shock. Please use a dry cloth to clean the
unit.
Do not disassemble or modify the machine, otherwise fire or electric shock may
result. If the machine requires repair, contact the place of purchase or Brother
Authorized Service Personnel.
If the machine becomes hot, releases smoke, or generates any strong or unusual
odors, immediately unplug the machine from the power outlet and call Brother
Customer Service.
DO NOT handle the plug with wet hands.
CAUTION
DO NOT put pressure or weight on the unit or use it for any purpose beyond its
intended purpose.
To avoid cutting yourself, do not slide or scrape your hand or fingers along the edge of
the Carrier Sheet.
Wait until the machine ejects the pages to avoid trapping your fingers in the rollers.
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Some areas of the machine can cause injury if covers (shaded) are closed with force.
Take care when placing your hand in the areas shown in the illustrations.
DO NOT carry the machine by holding the Extendable Automatic Document Feeder
(ADF). Doing this may cause the Extendable Automatic Document Feeder (ADF) to
detach from the machine. Only carry the machine by placing your hands under the
entire machine.
Use caution when operating the machine to prevent clothing (particularly sleeves,
neckties, etc.), hair, or accessories from being drawn into the machine, otherwise an
injury may occur. In the event that an object is drawn into the machine, immediately
disconnect the unit from the power source.
DO NOT swing the AC adapter around or play with it. Doing so may result in injury to
yourself or others.
IMPORTANT
(ADS-2800W, ADS-3600W only)
DO NOT touch the Touchscreen immediately after plugging in the power cord or
turning the machine on. Doing this may cause an error.
Use caution when operating the machine to prevent clothing (particularly sleeves,
neckties, etc.), hair, or accessories from being drawn into the machine, otherwise
injury may result. In the event that an object is drawn into the machine, immediately
disconnect the machine from the power source.
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Important
• Disruption of power can wipe out information in the machine’s memory.

• DO NOT put objects on top of the unit.
• If the machine does not operate normally when the operating instructions are
followed, adjust only those controls that are covered by the operating instructions.
Improper adjustment of other controls may result in damage or minor exposure to
electromagnetic waves and will often require extensive work by a qualified
technician to restore the machine to normal operation.
• A distinct change in the machine’s performance may indicate a need for service.
• (ADS-2800W, ADS-3600W only)
DO NOT touch the Touchscreen while the machine is booting up. Doing this may
cause an error.
Important safety instructions

DO NOT attempt to service the unit yourself because disassembling the unit may
expose you to dangerous voltage points and other risks and may void your warranty.
Refer all servicing to a Brother Authorized Service Center. For the location of your
nearest Brother Authorized Service Center, please call:
In USA: 1-877-BROTHER (1-877-276-8437)
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CHAPTER 1 SUPPLEMENTAL
SPECIFICATIONS
1. GENERAL
Part ADS-2800W ADS-3600W
Scanning Method Dual CIS
Resolution From ADF Max 600 x 600 dpi
(Optical)
Resolution (Interpolated) Max 1200 x 1200 dpi
Scanning One-sided 30 ppm 300 dpi 50 ppm 300 dpi
Speed monochrome (2.0 seconds (A4/LTR)) (1.2 seconds (A4/LTR))
One-sided 30 ppm 300 dpi 50 ppm 300 dpi
Color (2.0 seconds (A4/LTR)) (1.2 seconds (A4/LTR))
Two-sided 60 ipm (30 ppm) 300 dpi 100 ipm (50 ppm) 300 dpi
monochrome (60 image per min.) (100 image per min.)
(2.0 seconds (A4/LTR)) (1.2 seconds (A4/LTR))
Two-sided 60 ipm (30 ppm) 300 dpi 100 ipm (50 ppm) 300 dpi
Color (2.0 seconds (A4/LTR)) (1.2 seconds (A4/LTR))
CPU Cortex-A9 800 MHz
Memory 512 MB
Interface USB Hi-Speed 2.0, USB Super-Speed 3.0,
10Base-T/100Base-TX/ 10Base-T/100Base-TX/
1000Base-T 1000Base-T
Power Scanning Approx. 27 W Approx. 30 W
consumption Ready Approx. 3.7 W Approx. 4.9 W
Sleep Approx. 1.9 W Approx. 2.9 W
Power off Approx. 0.12 W Approx. 0.12 W
Noise level Sound Scanning 62.8 dB 63.9 dB
power
Environment Temperature Operating: 5 to 35°C
Storage: 0 to 40°C
Humidity Operating: 20 to 80%
Storage: 10 to 90% (without condensation)
Dimensions Carton Size 382 x 254 x 330 mm
(WxDxH) Machine Size 306 x 258 x 250 mm
Weights Machine Weight 4.55 kg
with Carton US/CAN/GER/ASA/JPN: 6.2 kg
UK/PAN-NOR/CEE-GEN: 6.3 kg
LCD LCD Type/Size 3.7 inch 93.4 mm TFT
Touch panel 3.7 inch TP
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<Computer requirements>
Supported Hard Disk Space

Processor to install
Computer Platform & PC
PC Interface Minimum
Operating System Version Software For For
Speed
Functions Drivers Applications
Windows® Windows® XP Scanning USB *1 Intel® 150 MB 3 GB
Operating Home *2 Pentium® II
System Windows® XP 10/100/1000 or
Professional Base-TX equivalent
(only 32 bit) *2 (Ethernet)
Windows Intel® 500 MB
Vista® *2 802.11 b/g/n Pentium® 4
(Wireless) or
Windows® 7 *2 650 MB
equivalent
®
Windows 8 64-bit
Windows® 8.1 (Intel® 64 or
AMD 64)
supported
CPU
Windows
Server® 2003
(only 32 bit)
Windows
Server® 2008
Windows
Server® 2008
R2
Windows
Server® 2012
Windows
Server® 2012
R2 *3
Macintosh OS X v10.8.5 Intel® 80 MB 1.7 GB
Operating Processor
OS X v10.9.x
System
OS X v10.10.x
*1 Third-party USB ports are not supported.
*2 NuanceTM Paper portTM 12SE supports Windows® XP Home (SP3 or greater),
XP Professional (SP3 or greater), Windows Vista® (SP2 or greater) and Windows® 7.
*3 Server OS is supported Scanner Driver Only.
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2. NETWORK CONNECTIVITY
Part All Models
Wired Network node NC-04h
network type
Network type 10Base-T/100Base-TX/1000Base-T
Network SMTP-AUTH,
security SSL/TLS (HTTPS, SMTP), SNMP v3,
802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos, IPsec
Wireless Network node NC-05w
network type
Network type IEEE802.11 b/g/n (Infrastructure Mode/Ad-hoc Mode)
IEEE802.11 g (Wi-Fi Direct)
Network SMTP-AUTH,
security SSL/TLS (HTTPS, SMTP), SNMP v3,
802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos, IPsec
3. SERVICE INFORMATION
Part Approximate Life (pages)
Machine life 500,000 sheets (A4/LTR)
MTBF 4,000 hours
MTTR 0.5 hours
Maximum monthly volume ADS-2800W: 60,000 sheets (A4/LTR)
ADS-3600W: 100,000 sheets (A4/LTR)
4. CONSUMABLE PARTS
Part All Models
Reverse Roller Up to 200,000 sheets (A4/LTR) (User replacement parts)
Pick up Roller Up to 200,000 sheets (A4/LTR) (User replacement parts)
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5. PAPER
5.1 Paper Handling
Part All Models
ADF Input 50 sheets
ADF Output 50 sheets
Duplex (Scan) Yes
5.2 Media Specifications

Part All Models
Paper ADF Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled
Input Paper, Post Card (JPN), Business Card, Plastic Card
Media ADF 27 to 413 g/m2
Weight (multiple paper)
ADF (single paper) Plain paper/Long paper 27 to 209 g/m2
Thick paper 209 to 413 g/m2
Media ADF (multiple paper) Width 51 to 215.9 mm, Length 51 to 355.6 mm
Size ADF (single paper) Width 51 to 215.9 mm, Length 51 to 355.6 mm
* For best performance it is recommended to use a carrier sheet for the following weights: 27 to
39 g/m2.
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6. SCANNER
Color/Black Yes/Yes
®
TWAIN Windows Windows® XP (32 bit only) *1 / Windows Vista® /
Compliant Windows® 7, 8, 8.1
Windows Server® 2003 (only 32 bit) / Windows Server® 2008 /
Windows Server® 2008 R2 / Windows Server® 2012 / Windows
Server® 2012 R2 *3
Macintosh OS X 10.8.x / 10.9.x / 10.10.x (Download only) *2
WIA Windows® Windows® XP (32 bit only) *1 / Windows Vista® / Windows® 7,
Compliant 8, 8.1
ICA Macintosh OS X 10.8.x / 10.9.x / 10.10.x (Download only) *2
Compliant
ISISTM Windows® Windows Vista® / Windows® 7, 8, 8.1
Compliant
Color Depth Input 30 bit color Processing
Output 24 bit color Processing
Resolution Interpolated Up to 1200 x 1200 dpi
Optical Up to 600 x 600 dpi
Scanning Width Up to 215 mm
Gray Scale 256 levels
*1 Windows XP in this Service Manual includes Windows® XP Home Edition and Windows®
®
XP Professional.
*2 For the latest driver updates for the Mac OS X you are using, visit us at
http://support.brother.com/.
*3 Server OS is supported Scanner Driver Only.
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CHAPTER 2 ERROR INDICATIONS &
TROUBLESHOOTING
1. INTRODUCTION
Troubleshooting is a collection of solution procedures that service personnel should follow if
an error or malfunction occurs in the machine. It is difficult to determine troubleshooting
procedures for all possible problems that may occur in the future. Therefore, this chapter
describes typical problem cases and recovery procedures for these. These will help service
personnel identify and repair other similar defective sections.
1.1 Precautions
Be sure to observe the following precautions to prevent any secondary problems occurring
during troubleshooting:
(1) Be sure to unplug the AC power cord before removing any covers or PCBs, adjusting the
machine, or conducting continuity tests using a tester.
(2) Do not hold the cable when connecting or disconnecting the cable. Be sure to hold the
connector.
(3) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal section of the machine to discharge static
electricity.
When transporting PCBs, be sure to wrap them in conductive sheets.
When replacing PCBs, wear a grounding wrist band and perform replacement on a
conductive mat. Also take care not to touch the conductor sections on the flat cables.
(4) Be sure to always observe all warnings.
(5) After repair is completed, check that the repaired sections, including those removed
once and then remounted, operate normally.
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1.2 Checks before Commencing Troubleshooting
Check the following items before commencing repairs on the machine.
 Operating environment
(1) The machine is placed on a flat, stable surface.
(2) The machine is used in a clean environment where the temperature is between 10°C
(50°F) and 32.5°C (90.5°F) and the relative humidity is maintained between 20% and
80%.
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
(4) Hold the machine level while moving it.
 Power supply
(1) Power described on the rating label attached on the machine is supplied. Power
fluctuation should be within ±10% of the rated voltage.
(2) The AC input power supply is within the regulated value.
(3) The cables and harnesses are connected correctly.
(4) The fuses are not blown.
 Document
(1) The recommended paper is used for the document. (Refer to "5.2 Media Specifications"
in Chapter 1.)
(2) The document is not damp.
(3) Acid paper is not used.
 Others
(1) Condensation
When the machine is moved to a warm room from a cold location, condensation may
occur inside the machine, causing various problems as listed below.
• Condensation on the surface of optical devices such as the CIS glass and CIS unit
may result in poor quality of scanned images.
• Condensation on the pick up roller or reverse roller may cause document feed
problems.
If condensation has formed in the machine, leave the machine for at least two hours
until it reaches room temperature.
(2) Low temperature
The motor may not operate normally in a cold environment because too much load is
applied to each drive. In this case, raise the room temperature.
 Cleaning
Use a soft lint-free cloth.
WARNING
DO NOT use any flammable spray or flammable solvent such as alcohol, benzine,
or thinner to clean the machine. DO NOT use these articles near the machine.
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2. OVERVIEW
2.1 Cross-section Drawing
Document detection actuator
Document stopper
Reverse roller
Document tray
Multi feeding sensor (Sent)
Document scanning position actuator
Second side CIS unit
Pick up roller
Paper feed jam actuator

(Duplex scanning speed 100 ipm model only)
Eject jam actuator
(Duplex scanning speed
100 ipm model only) Multi feeding sensor (Receive)
Feed roller
Eject roller
Output tray First side CIS unit
Fig. 2-1
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2.2 Paper Feeding
Feed path
<Front side> <Back side>
Fig. 2-2
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2.3 Operation of Each Part
Part name Operation
Pick up roller / Separates documents set in the document tray into single
Reverse roller sheets, and feeds them into the machine.
Multi feeding sensor Detects whether multiple documents are fed into the machine.
Feed roller Feeds the document.
Eject roller Feeds the document to the output tray.
Document detection actuator Detects the document in the document tray.
(Document detection sensor) Detects document jams.
Document scanning position Detects document jams.
actuator Determines whether the document is fed from the document
(Document scanning position tray.
sensor) Detects document pass and adjusts the scanning start position
for the document.
Paper feed jam actuator Detects document jams in the feeding path of the machine.
(Paper feed jam sensor)
Eject jam actuator Detects document jams in the ejecting path of the machine.
(Eject jam sensor)
Front cover sensor Detects whether the front cover is open.
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2.4 Block Diagram
Panel unit Front cover sensor

Duplex Scanning
Speed100 ipm
model only
NFC PCB USB host PCB
Panel PCB
LCD Wireless LAN PCB
Key PCB
Touch panel unit
Feed motor
Pick up motor
First side CIS unit

Main PCB
DC jack
Multi feeding sensor
PCB ASSY (Sent)
USB3.0
(Duplex Scanning
Multi feeding sensor Speed 100 ipm model)
PCB ASSY (Receive) USB2.0
(Duplex Scanning
Document detection Speed 60 ipm model)
sensor PCB
LAN
Document scanning
position sensor PCB
Duplex Scanning Speed100 ipm model only
Paper feed jam sensor PCB
eject jam sensor PCB
Fig. 2-3
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2.5 Main Components
Document tray
Paper feed jam sensor
Front cover ASSY
Multi feeding sensor PCB ASSY (Receive)
Document scanning
position sensor PCB
Eject jam sensor
Flat cable support film

Side cover L
Pick up roller
Back cover
Feed belt
Feed motor
Front cover L
Paper feed motor

Front cover sensor
Side cover R
PCB ASSY (Sent) Paper feed belt
Wireless LAN PCB ASSY

Front cover R
USB host PCB ASSY Panel unit

First side CIS unit
Main PCB ASSY
NFC PCB ASSY

Bottom cover ASSY
Exit stopper Panel PCB ASSY
Fig. 2-4
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3. ERROR INDICATIONS
The machine is equipped with self-diagnostic function. If the machine does not work
normally, it judges that an error has occurred. Then indicates the corresponding error
message on the LCD to help service men to quickly find out the problem.
3.1 Error Codes

Errors in the shaded columns do not usually occur during normal use. The possible causes
are noise around the installation site, fluctuation of the power supply voltage, and failures in
the software.
Error Refer Error Refer
codes Problem to: codes Problem to:
0101 ― 0D04 ―
0102 ― 0E00 ―
0201 ― 1003 ―
0202 ― 1004 ―
0203 ― 1100 ―
0300 ― 1200 ―
0305 ― 1300 ―
0401 ― 1400 ―
0402 ― 1701 ―
0405 ― 1801 ―
0501 ― 1802 ―
0502 ― 1803 ―
0503 ― 1808 ―
0504 ― 1901 ―
0505 ― 1A01 ―
0506 ― 1B01 ―
0508 ― 1C00 ―
050A ― 1D01 ―
050B ― 1D02 ―
050C ― 1D03 ―
050D ― 1D04 ―
050F ― 1E01 ―
0700 ― 1E02 ―
0800 ― 1F00 ―
0900 ― 3801 ―
0A01 ― 3802 ―
0A02 ― 3900 ―
0B01 ― 3A00 ―
0B02 ― 3B00 ―
0C00 ― 4000 ―
0D01 ― 4001 ―
0D02 ― 4002 ―
0D03 ― 4003 ―
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4004 ― 6102 ―
4200 ― 6103 ―
4201 ― 6104 ―
4202 ― 6200 ―
4203 ― 6201 ―
4204 ― 6202 ―
4300 ― 6203 ―
4400 ― 6204 ―
4500 ― 6208 ―
4600 ― 6209 ―
4700 ― 620A ―
4800 ― 6300 ―
4900 ― 6400 ―
4A00 ― 6801 ―
4B01 ― 6901 ―
4B02 ― 6902 ―
4B03 ― 6A00 ―
4B04 ― 6B01 ―
4C01 ― 6B02 ―
4C02 ― 6B03 ―
4C03 ― 6B04 ―
4C04 ― 6B0A ―
4C05 ― 6C01 ―
4D01 ― 6C02 ―
4E01 ― 6C03 ―
4F01 ― 6C04 ―
4F02 ― 6D00 ―
4F03 ― 6E00 ―
4F04 ― 6F00 ―
5001 ― 7000 ―
5002 ― 7100 ―
5003 ― 7200 ―
5004 ― 7300 ―
5005 ― 7301 ―
5006 ― 7302 ―
6001 ― 7400 ―
6004 ― 7401 ―
6007 ― 7402 ―
6101 ― 7500 ―
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7501 ― 8801 ―
7502 ― 8802 ―
7601 ― 8808 ―
7602 ― 8809 ―
7701 ― 880A ―
7702 ― 8901 ―
7800 ― 8902 ―
7900 ― 8903 ―
7B01 ― 8904 ―
7B02 ― 8A01 ―
7B03 ― 8A02 ―
7B04 ― 8B01 ―
7B05 ― 8C00 ―
7C00 ― 8D01 ―
7D00 ― 8D02 ―
7E00 ― 8E01 ―
A document longer than the
8100 specified length was set and 2-14 8E02 ―
scanned.
8401 ― 8F01 ―
8402 ― 8F02 ―
8403 ― 8F03 ―
8501 ― 9001 ―
8502 ― 9002 ―
8503 ― 9003 ―
8504 ― 9004 ―
8505 ― 9005 ―
8506 ― 9201 ―
8507 ― 9202 ―
8508 ― 9203 ―
8701 ― 9204 ―
8702 ― 9205 ―
8703 ― 9206 ―
8708 ― 9301 ―
8709 ― 9302 ―
870A ― 9303 ―
870B ― 9304 ―
870C ― 9305 ―
870D ― 9306 ―
870E ― 9309 ―
870F ― 930A ―
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9601 ― AC00 ―
9608 ― AD00 ―
9701 ― AE00 ―
9702 ― AF00 ―
Detected that the first side CIS
9703 ― B000 flat cable or second side CIS flat 2-16
cable was not inserted correctly.
9704 ― B700 ―
9705 ― B800 ―
9706 ― B900 ―
A white level not within the
9801 ― BB00 standard was scanned when 2-16
function code 55 was executed.
9802 ― BC00 ―
A black level not within the
9803 ― BD00 standard was scanned when 2-16
9804 ― BF00 ―
9901 ― C001 ―
9902 ― C002 ―
9903 ― C003 ―
9A01 ― C004 ―
9A02 ― C100 ―
9A03 ― C700 ―
A000 ― C800 ―
The first side document scanning
position sensor detected that the
A200 document length was 90 cm or more 2-14 C900 ―
while scanning a document.
The document scanning position
sensor has not detected the document
A300 2-14 CA00 ―
passing even after the document has
been fed for the specified time.
The front cover sensor detected 2-15 D100 ―
A400
an open front cover.
A500 ― D200 ―
D800 An
error occurred while
A600 ― 2-16
initializing the touch panel.
A700 Color parameter in the ROM does not 2-15 D900 ―
match the first side or second side CIS.
A800 ― DA00 ―
A900 A
scanning error occurred while 2-15 DB00 ―
scanning the image.
AA00 ― E000 An error occurred in the ROM 2-16
check sum.
The capacity of machine
AB00 The
multi feeding sensor
2-15 E100 memory reached its maximum 2-16
detected multiple documents.
when installing the firmware.
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Failed to initialize the NFC
E400 ― E900 2-17
module.
An USB device not within the
An error occurred during access
specifications is connected to
E500 to the DRAM in the main PCB 2-17 EC00 2-17
the USB terminal, resulting in
ASSY.
overcurrent.
Write error in the EEPROM of
E600 2-17 ED00 ―
the main PCB ASSY
E701 ― EE00 ―
The country code was not
E702 ― F900 2-17
entered correctly.
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3.2 Error Messages
The error messages displayed on the LCD of the machine and their description are shown in
the table below.
Error Refer
Display Guidance Description
codes to:
Cover is Open Close the Front Cover. The front cover sensor detected
A400 2-15
an open front cover.
Document Jam Open the front cover. The first side document scanning
Pull jammed paper out. position sensor detected that the
A200 2-14
document length was 90 cm or
more while scanning a document.
The document scanning position
sensor has not detected the document
A300 2-14
passing even after the document has
been fed for the specified time.
Machine Error ** - A machine error occurred.
**
Refer to error code “**”.
Replace pick up - Pick up roller is due for
- 2-28
and reverse roller replacement.
Replace pick up Pick up roller is due for
roller replacement.
The counter for the roller - 2-28
will be reset by pressing
Complete.
Replace reverse - Reverse roller is due for
- 2-28
roller replacement.
Scan error due to - Send or save the scanned
8100 2-14
length, reduce length image?
Scan Unable ** - Scanning related error. Refer to
**
error code “**”.
Scanner Error - Detected that the first side CIS
flat cable or second side CIS flat B000 2-16
cable was not inserted correctly.
A white level not within the
standard was scanned when BB00 2-16
A black level not within the
standard was scanned when BD00 2-16
To prevent issues such as To prevent issues such as paper
paper jams and reduced jams and reduced scan quality,
Scheduled scan quality, please follow please follow directions from the
-
Maintenance alert directions from the user's user's guide to clean inside of
guide to clean inside of the the machine.
machine.
Touchscreen Remove any material which An error occurred while
D800 2-16
Initialisation Failed is on the touchscreen. initializing the touch panel.
Update Failed **** - USB Flash Memory Firm
** 2-28
Update related error.
Unusable Device Remove the Device. An USB device not within the
Turn the power off and specifications is connected to the EC00 2-17
back on again. USB terminal, resulting in overcurrent.
Disconnect USB device. A non-supported USB device
- 2-27
such as USB mouse is connected.
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4. TROUBLESHOOTING
4.1 Error Cause and Remedy
 Error code 8100

A document longer than the specified length was set and scanned.
<User Check>
• Set the document length within the standard.
Step Cause Remedy
1 Dirt on the eject roller Clean the eject roller.
2 Feed belt failure Replace the feed belt.
3 Feed motor failure Replace the feed motor.
4 Main PCB failure Replace the main PCB ASSY.
 Error code A200

The first side document scanning position sensor detected that the document length was 90
cm or more while scanning a document.
<User Check>
• Set the document length within the standard.
• Remove the jammed document.
Step Cause Remedy
First side document scanning Reattach the first side document scanning
1 position actuator caught in position actuator.
sections of the machine
First side document scanning Replace the first side document scanning
2
position sensor failure position sensor PCB.
 Error code A300

The document scanning position sensor has not detected the document passing even after
the document has been fed for the specified time.
<User Check>
• Set a document within the specified size in the ADF correctly.
• Remove the jammed document.
Step Cause Remedy
Document scanning position Reattach the document scanning position
1
actuator coming off actuator.
Connection failure of the first Reconnect the first side document scanning
2 side document scanning position sensor harness.
position sensor harness
Document scanning position Replace the document scanning position
3
sensor failure sensor PCB ASSY.
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 Error code A400
The front cover sensor detected an open front cover.
<User Check>
• Close the front cover correctly.
Step Cause Remedy
Connection failure of the front Reconnect the front cover sensor harness.
1
cover sensor harness
Front cover sensor attachment Reattach the front cover sensor.
2
failure
3 Front cover sensor failure Replace the front cover sensor.
 Error code A700

Color parameter in the ROM does not match the first side or second side CIS.
Step Cause Remedy
Old firmware Install the latest version of the firmware.
1
(Refer to "1.1" in Chapter 4.)
First side or second side CIS Replace the first side or second side CIS unit.
2
unit failure
 Error code A900

A scanning error occurred while scanning the image.
Step Cause Remedy
Program malfunction Install the latest version of the firmware.
1
2
unit failure
 Error code AB00

The multi feeding sensor detected multiple documents.
<User Check>
• Check that the thickness of the document is within the standard.
• Check that the number of documents set in each tray is within the standard.
• Moisten a soft cloth with cleaning solution. Gently and evenly wipe the pick up roller and
reverse roller perpendicular to the direction of the rotation with the cloth to clean it.
Note: Do not use any solution except the one packaged in the accessory (ethanol or
detergent on the market). Failure to keep this instruction may cause the roller
deterioration or machine break down.
Step Cause Remedy
Incorrect multi feeding sensor Reset the multi feeding sensor threshold.
1
threshold setting
Multi feeding sensor (Sent/ Replace the multi feeding sensor (Sent/
2
Receive) failure Receive).
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 Error code B000
Detected that the first side CIS flat cable or second side CIS flat cable was not inserted
correctly.
Step Cause Remedy
Connection failure of the first Reconnect the first side or second side CIS flat
1 side or second side CIS flat cable.
cable
First side or second side CIS Replace the first side or second side CIS unit
2
unit flat cable failure flat cable.
3
unit failure
 Error code BB00

A white level not within the standard was scanned when function code 55 was executed.
Error code BD00

A black level not within the standard was scanned when function code 55 was executed.
Step Cause Remedy
1 Dirty calibration sheet Replace the calibration sheet with a new one.
2
unit failure
 Error code D800

An error occurred while initializing the touch panel.
<User Check>
• Check that nothing is on the touch panel.
Step Cause Remedy
Old firmware Install the latest version of the firmware.
1
Connection failure of the touch Reconnect the touch panel harness.
2
panel harness
3 Touch panel failure Replace the touch panel ASSY.
4 Panel PCB failure Replace the panel PCB.
 Error code E000

An error occurred in the ROM check sum.
Error code E100

Program error
Step Cause Remedy
Program malfunction Install the latest version of the firmware.
1
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 Error code E500
An error occurred during access to the DRAM in the main PCB ASSY.
Error code E600

Write error in the EEPROM of the main PCB ASSY
Step Cause Remedy
 Error code E900

Failed to initialize the NFC module.
Step Cause Remedy
Connection failure of the panel Reconnect the panel PCB flat cable.
1
PCB flat cable
2 Panel PCB failure Replace the panel PCB ASSY.
3 NFC PCB failure Replace the NFC PCB ASSY.
 Error code EC00

An USB device not within the specifications is connected to the USB terminal, resulting in
overcurrent.
<User Check>
• Disconnect the USB device from the USB terminal and turn the machine OFF.
Turn the machine ON again after a while.
• Replace the USB device with a different one.
Step Cause Remedy
1 USB host PCB failure Replace the USB host PCB ASSY.
 Error code F900

The country code was not entered correctly.
Step Cause Remedy
The country code was not Reenter the country code. (Refer to "1.3.13
1 entered correctly. Setting by country (function code: 74)" in
Chapter 5.)
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4.2 Troubleshooting for Image Defects
4.2.1 Defect examples
Light Faulty registration Dark or

bluish white
Completely Vertical streaks White vertical

blank streaks
Hue defect Expanded image Dot or dirt

Fig. 2-5
4.2.2 Troubleshooting according to image defect
 Light
<User Check>
- Check that the contrast setting is not too light.
- Clean the CIS glass.
Step Cause Remedy

Incorrect white level correction data Execute the maintenance mode function
1 "Acquire white level data and set CIS scan
area". (Refer to "1.3.11" in Chapter 5.)
Dirty calibration sheet Replace the calibration sheet with a new
2
one.
First side or second side CIS unit Replace the first side or second side CIS
3
failure unit.
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 Faulty registration
Step Cause Remedy

1 actuator caught in sections of the actuator.
machine
 Dark or bluish white

<User Check>
- Check that the contrast setting is not too dark.
Step Cause Remedy

2
one.
3
failure unit.
 Completely blank
<User Check>
- Check that the document is not reversed.
- Check that the document is set in the document tray correctly.
Step Cause Remedy

2
failure unit.
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 Vertical streaks
<User Check>
- Clean the CIS glass.
- Clean the feeding path.
Step Cause Remedy

1
failure unit.
 White vertical streaks

<User Check>
- Wipe the first and second side CIS glass four times in the same
direction with a cleaning cloth.
Step Cause Remedy

1
failure unit.
 Hue defect
<User Check>
- Clean the document glass or CIS glass.
Step Cause Remedy

Color parameter failure Execute the maintenance mode function
2
one.
3
failure unit.
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 Expanded image
Step Cause Remedy

The maintenance mode function Execute the maintenance mode function
1 "Acquire white level data and set "Acquire white level data and set CIS scan
CIS scan area" are not set. area". (Refer to "1.3.11" in Chapter 5.)
Old firmware Install the latest version firmware. (Refer to
2
"1.1" in Chapter 4.)
3
failure unit.
 Dot or dirt
<User Check>
- Moisten a soft cloth with cleaning solution. Gently and
evenly wipe the pick up roller and reverse roller
perpendicular to the direction of the rotation with the
cloth to clean it.
Note: Do not use any solution except the one packaged
in the accessory (ethanol or detergent on the
market). Failure to keep this instruction may cause
the roller deterioration or machine break down.
Step Cause Remedy
1
failure unit.
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4.3 Troubleshooting for Document Paper Feeding Problems
4.3.1 No document is fed
<User Check>
- Check that the paper used for the document is within the standard. If it is not within the
standard, use a carrier sheet (Models with carrier sheet only).
- Check that the number of documents set is within the standard.
- Check that the front cover is closed correctly.
- Moisten a soft cloth with cleaning solution. Gently and evenly wipe the pick up roller and
- Replace the reverse roller and pick up roller.
Step Cause Remedy
Document detection actuator Reattach the document detection actuator.
1
coming off
2 Front cover sensor attachment failure Reattach the front cover sensor.
Connection failure of the front cover Reconnect the front cover sensor harness.
3
sensor harness
Connection failure of a feed motor Reconnect a feed motor harness.
4
harness
Connection failure of the document Reconnect the document detection sensor
5
detection sensor PCB harness PCB harness.
Attachment failure of the gears in a Reattach the gears in a feeding system.
6
feeding system
8 Document detection sensor failure Replace the document detection sensor PCB.
9 Feed motor failure Replace a feed motor ASSY.
4.3.2 Multiple documents are fed

<User Check>
- Check that the document is not damp. If it is damp, dry it or use a carrier sheet (Models
with carrier sheet only).
- Moisten a soft cloth with cleaning solution. Gently and evenly wipe the pick up roller and
Step Cause Remedy
Incorrect multi feeding sensor Reset the multi feeding sensor threshold.
1
threshold setting
Connection failure of the multi Reconnect the multi feeding sensor
2
feeding sensor harness harness.
3 Multi feeding sensor failure Replace the multi feeding sensor.
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4.3.3 Document becomes jammed
<User Check>
- Check that the document is not wrinkled. If wrinkled, use a carrier sheet (Models with
carrier sheet only).
- Check that the document is not torn. If torn, use a carrier sheet (Models with carrier
sheet only).
- Check that the document is not damp. If it is damp, dry it or use a carrier sheet (Models
with carrier sheet only).
- Check that the front cover is closed correctly.
Step Cause Remedy
Foreign object inside the front cover Remove the foreign object inside the front
1
cover.
2
actuator coming off actuator.
3 Document pinch roller coming off Reattach the document pinch roller.
Connection failure of the document Reconnect the document scanning position
4 scanning position sensor PCB sensor PCB harness.
harness
Document scanning position Replace the document scanning position
6
sensor failure sensor PCB ASSY.
4.3.4 Document becomes wrinkled

<User Check>
- Check that the document guide is adjusted to suit the document size.
- Check that the document is not curled.
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4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, scanning is not possible from
a computer although scanning can be performed from the machine, as long as they follow
the User Check items. If the problem still cannot be solved, follow each procedure according
to the step number in the tables below.
4.4.1 Does not respond to operation from a computer

<User Check>
- Check that the USB cable or LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the User's Guide.)
Step Cause Remedy
Program malfunction Install the latest version firmware. (Refer to
1
2
sensor harness
3 Front cover sensor failure Replace the front cover sensor ASSY.
4.4.2 Cannot read data

<User Check>
- Check that the USB cable or LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the User's Guide.)
Step Cause Remedy
1
sensor harness
2 Rubber key attachment failure Reattach the rubber key.
3 Front cover sensor failure Replace the front cover sensor ASSY.
4
failure unit.
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4.5 Troubleshooting for Control Panel Problems
4.5.1 Nothing is displayed on the LCD
<User Check>
- Check that the AC power cord or DC plug is connected correctly.
Step Cause Remedy
Connection failure of the panel PCB Reconnect the panel PCB harness.
1
harness
Connection failure of the LCD flat Reconnect the LCD flat cable.
2
cable
3 AC power cord failure Replace the AC power cord.
4 AC adapter failure Replace the AC adapter.
6 Key PCB failure Replace the panel unit.
4.5.2 Control panel is inoperable

<User Check>
- Check that the function lock is not set.
Step Cause Remedy
Connection failure of the key PCB Reconnect the key PCB harness.
1
harness
2
harness
Connection failure of the touch Reconnect the touch panel harness.
3
panel harness
5 Touch panel failure Replace the touch panel ASSY.
6 Key PCB failure Replace the panel unit.
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4.6 Troubleshooting for Network Problems
4.6.1 Cannot scan via network connection
<User Check>
- Check the relevant section in the Network Setting Guide.
- Check the network connection.
- Reset the network. (Refer to the User's Guide.)
- Check the LAN cable.
Step Cause Remedy
Connection failure of the wireless Reconnect the wireless LAN PCB ASSY
1
LAN PCB connector connector.
2 Wireless LAN PCB failure Replace the wireless LAN PCB ASSY.
Deformed LAN terminal pin Replace the main PCB ASSY.
3
Main PCB failure
4.6.2 Cannot connect to access point

<User Check>
- Check the wireless LAN settings.
- Check the access point settings.
- Change the machine installation location.
- Set the access point manually.
Step Cause Remedy
1 Invalid wireless LAN setting Enable the WSW54 selector 4 setting.
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4.7 Troubleshooting for Other Problems
4.7.1 Machine does not turn ON
<User Check>
- Check that the power cord or DC plug is connected to the host correctly.
Step Cause Remedy
1
harness
2 Power cord failure Replace the power cord.
3 AC adapter failure Replace the AC adapter.
5 Panel unit failure Replace the panel unit.
4.7.2 Cannot update firmware

<User Check>
- Make sure that there is no other function running.
Step Cause Remedy
Firmware version does not match Install the latest version firmware. (Refer to
1
4.7.3 Cannot save data in USB flash memory

<User Check>
- Check that the USB flash memory is inserted into the USB terminal correctly.
- Replace the USB flash memory and try saving data again.
- Check that the USB flash memory is not write-protected.
Step Cause Remedy
Connection failure of the USB host Reconnect the USB host PCB harness.
1
PCB harness
4.7.4 USB device connection error

<User Check>
- Check that the connected USB device is supported.
- Replace the USB flash memory and try again.
Step Cause Remedy
Connection failure of the USB host Reconnect the USB host PCB harness.
1
PCB harness
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4.7.5 Can not register
<User Check>
- Check that the number of items registered has not been exceeded.
- Check the network connection.
- Check the relevant section in the Network Setting Guide.
Step Cause Remedy
4.7.6 Counter does not reset even the consumable part has been replaced
<User Check>
- Refer to the User's Guide to reset the pick up roller and reverse roller counters.
Step Cause Remedy
4.7.7 Installation using USB flash memory is not operable

Step Cause Remedy
"FIRM" folder can not be found Create the "FIRM" folder under the USB
1
under the USB flash memory flash memory.
"_@$UPD$OP0.8080" file for Save the "_@$UPD$OP0.8080" file for
automatic firmware update can not automatic firmware update under the USB
2
be found under the USB flash flash memory.
memory
Firmware (djf file) can not be found Save the firmware (djf file) in the "FIRM"
3
in the "FIRM" folder folder.
There is an unnecessary file in the Delete the unnecessary file from the "FIRM"
4
"FIRM" folder folder.
Firmware (djf file) in the "FIRM" Save the firmware (djf file) for the specific
5
folder is not for the specific model model in the "FIRM" folder.
Cannot run "FirmUPDATE" as a Install the firmware after the currently
6
program is already running running function is finished.
USB flash memory is broken Replace it with the other USB flash memory
7
to install the firmware.
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CHAPTER 3 DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS
To avoid creating secondary problems by mishandling, follow the warnings and precautions
below during maintenance work.
• Be careful not to lose screws, washers, or other parts removed.
• Be sure to apply grease to applicable positions specified in this chapter.
• When using soldering irons or other heat-generating tools, take care not to accidentally
damage parts such as wires, PCBs and covers.
• Static electricity charged in your body may damage electronic parts. When transporting
PCBs, be sure to wrap them in conductive sheets.
• When replacing the PCB and all the other related parts, put on a grounding wrist band and
perform the job on a static mat. Also take care not to touch the conductor sections on the
flat cables or on the wire harnesses.
• After disconnecting flat cables, check that each cable is not damaged at its end or short-
circuited.
• When connecting flat cables, do not insert them at an angle. After insertion, check that the
cables are not at an angle.
• When connecting or disconnecting harnesses, hold the connector body, not the cables. If
the connector is locked, release it first.
• After a repair, check not only the repaired portion but also harness treatment. Also check
that other related portions are functioning properly.
• After assembly, it is recommended to conduct dielectric test and continuity test.
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2. PACKING
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3. SCREW CATALOGUE
Taptite bind B Screw cup
Taptite bind B Screw cup

M3x8 M3x6
Taptite bind B
M4x10
Taptite cup B Screw bind
Taptite cup B Screw bind

M2.6x10 (BK) M3x6
Taptite cup B
M3x10
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4. SCREW TORQUE LIST
Tightening
Location of screw Screw type Q'ty torque
N · m (kgf · cm)
Bottom cover ASSY Taptite bind B M3x8 4 0.50.1 (51)
Back cover ASSY Taptite cup B M3x10 2 0.50.1 (51)
USB host FG plate Taptite cup B M3x10 3 0.50.1 (51)
Drive earth plate Taptite bind B M3x8 1 0.50.1 (51)
Main PCB upper/lower shield 1
FG harness (YW) Taptite cup B M3x10 1 0.70.1 (71)
FG harness (GR) 1
Main PCB upper shield Screw cup M3x6 2 0.70.1 (71)
Main PCB ASSY Screw cup M3x6 3 0.70.1 (71)
Taptite cup B M2.6x10
Panel unit 2 0.30.05 (30.5)
(BK)
LCD presser base Taptite cup B M3x10 6 0.50.1 (51)
Touch panel unit Taptite cup B M3x10 1 0.50.1 (51)
Panel shield plate top 2
Taptite cup B M3x10 0.50.1 (51)
FG harness (YW) 1
FG harness / FG spring A Screw cup M3x6 1 0.70.1 (71)
FG spring B Screw cup M3x6 1 0.70.1 (71)
EJ pinch roller support plate Taptite bind B M3x8 2 0.50.1 (51)
Sensor holder C Taptite bind B M3x8 1 0.50.1 (51)
Reverse roller holder support Screw cup M3x6 2 0.70.1 (71)
Pinch roller support Taptite bind B M3x8 1 0.50.1 (51)
FG spring Screw cup M3x6 1 0.70.1 (71)
Document scanning position actuator
Taptite bind B M3x8 2 0.50.1 (51)
holder
PF pinch roller holder Taptite bind B M3x8 2 0.50.1 (51)
Front cover sensor holder Taptite bind B M3x8 1 0.50.1 (51)
Lower frame Taptite cup B M3x10 4 0.50.1 (51)
Tension pulley Screw cup M3x6 1 0.70.1 (71)
Feed motor Screw bind M3x6 2 0.70.1 (71)
Paper feed motor unit Taptite bind B M4x10 3 0.70.1 (71)
Paper feed motor Screw bind M3x6 2 0.70.1 (71)
Multi feeding sensor harness guide Taptite bind B M3x8 1 0.50.1 (51)
Multi feeding sensor shield plate Taptite bind B M3x8 2 0.50.1 (51)
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5. LUBRICATION
There are no applicable parts for lubrication.
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6. OVERVIEW OF GEARS
There are no gears to be disassembled.
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7. HARNESS ROUTING
1 Main PCB ASSY
Feed motor harness (RD)
Paper feed motor harness (BK)

USB host harness (WH)
FG harness (YW)
Panel flat cable
First side CIS flat cable
Document detection / Document scanning

position sensor harness (GR, WH)
Front cover sensor

harness (WH)
FG harness (GR)
Second side CIS flat cable
Multi feeding sensor harness (Receive) Paper feed / Eject jam sensor harness (BL, RD)
(RD, BK, WH, BL)
Multi feeding sensor harness (Sent)
(WH, BK)
Harness colors are subject to change for some reason.
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2 Right side of the machine
Paper feed motor harness (BK)
Feed motor harness (RD)
Front cover sensor harness

(WH)
3 Rear side of the machine
Multi feeding sensor harness (Receive)

(RD, BK, WH, BL)
Feed motor harness (RD) Paper feed motor harness (BK)
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4 Panel unit
Touch panel flat cable Key PCB flat cable NFC flat cable
FG harness (YW)
Panel flat cable
FG harness (GR)
Second side
CIS flat cable
Paper feed
jam sensor
harness (RD)
Multi feeding
sensor harness
(Sent) (WH, BK)
Eject jam sensor harness

(BL) Document detection sensor harness (GR)
Document scanning position

sensor harness (WH)
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8. DISASSEMBLY FLOW CHART
Disassembly / Re-Assembly (second)
9.1 Reverse roller / Pick 9.11 Second side CIS

up roller 9.2 Bottom cover ASSY 9.2 Exit stopper unit
10/10 15/20 5/5 5/5
9.5 Wireless LAN PCB 9.6 USB host PCB

9.3 Back cover ASSY ASSY
15/20 5/5 15/25
9.4 Side cover L 9.4 Side cover R 9.7 Main PCB ASSY
5/10 5/10 85/275
9.8 Front cover L 9.8 Front cover R 9.16 First side CIS unit 9.18 Lower frame
5/5 5/5 5/5 15/80
9.16 First side CIS flat 9.19 Paper feed motor

cable 9.18 Feed belt 9.17 Front cover ASSY 9.18 Feed motor unit
5/20 10/15 20/20 10/15 15/25
9.20 Multi feeding

9.17 Front cover sensor 9.10 Panel unit sensor PCB ASSY 9.19 Paper feed motor 9.19 Paper feed belt
10/15 40/50 (Receive) 20/30 5/5
35/45
9.13 Document 9.11 Flat cable support 9.14 Paper feed jam 9.15 Document 9.12 Eject jam sensor
9.10 Panel flat cable scanning position film sensor PCB / Multi detection sensor PCB PCB
5/20 sensor PCB 5/5 feeding sensor PCB ASSY 5/10
65/125 ASSY (Sent) 30/40
60/90
9.11 Second side CIS

9.10 LCD presser base flat cable
25/50 15/40
9.10 LCD 9.10 Panel PCB ASSY

5/5 5/5
9.10 Touch panel

5/10
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9. DISASSEMBLY PROCEDURE
Preparation
 Disconnecting Cables and Removing Accessories
Prior to proceeding with the disassembly procedure,
(1) Disconnect the following:

• AC adapter (AC power cord)
• USB cable (if connected)
• LAN cable (if connected)
• USB flash memory (if connected)
(2) Remove the following:
• Document tray
• LAN port cap
Document tray
AC adapter
USB cable
LAN cable
LAN port cap
USB flash memory
Fig. 3-1
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9.1 Reverse roller / Pick up roller
(1) Push the release button, and open the front cover ASSY.
(2) Open the reverse roller cover to remove the reverse roller from the machine.
Reverse roller
Reverse roller cover
Release button
Front cover ASSY
Fig. 3-2
(3) Close the reverse roller cover.
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(4) Open the pick up roller cover.
(5) Turn the lever in the direction of the arrow A to unlock and remove the pick up roller from
the machine.
Pick up roller
A
Lever
Lever hook
Groove
Pick up roller
cover
Fig. 3-3
(6) Close the pick up roller cover and then the front cover ASSY.
Assembling Note:
• When attaching the pick up roller, make sure that the lever hook is engaged with the
groove on the machine. If not, the pick up roller wears out quickly because it comes in
contact with the pick up roller cover.
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9.2 Bottom cover ASSY / Exit stopper
(1) Remove the four taptite bind B M3x8 screws, and remove the bottom cover ASSY from the machine.
Bottom cover ASSY
Taptite bind B
M3x8
Fig. 3-4
(2) Remove the two stoppers, and remove the exit tray ASSY from the bottom cover ASSY.
(3) Remove the exit stopper from the exit tray ASSY.
Bottom cover ASSY
Stopper
Stopper
Exit tray ASSY Exit stopper
Fig. 3-5
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9.3 Back cover
(2) Open the pick up roller cover to remove the two taptite cup B M3x10 screws from the
machine.
Taptite cup B M3x10 Pick up roller cover
Front cover ASSY
Release button
Fig. 3-6
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(3) Release the four hooks to remove the back cover from the machine in the direction of the
arrow.
Hooks
Hooks
Back cover
Fig. 3-7
(4) Close the pick up roller cover.
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9.4 Side cover L/R
(1) Release the three hooks, and remove the side cover L from the machine.
Hook
Side cover L
Hooks
Fig. 3-8
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(2) Release the three hooks, and remove the side cover R from the machine.
Hook
Side cover R
Hooks
Fig. 3-9
(3) Close the front cover ASSY.
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9.5 Wireless LAN PCB ASSY
(1) Remove the wireless LAN PCB ASSY from the main PCB ASSY.
Main PCB ASSY
Wireless LAN PCB ASSY
Fig. 3-10
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9.6 USB host PCB ASSY
(1) Disconnect the USB host PCB harness and second side CIS flat cable from the main PCB
ASSY.
(2) Remove the three taptite cup B M3x10 screws, and remove the USB host FG plate from
the machine.
(3) Remove the USB host PCB ASSY from the machine.
Taptite cup B M3x10
USB host FG plate
USB host PCB ASSY
USB host PCB harness
Taptite cup B M3x10
Main PCB ASSY
Fig. 3-11
HARNESS ROUTING: Refer to “1. Main PCB ASSY”.
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9.7 Main PCB ASSY
(1) Disconnect all harnesses and flat cables connected to the main PCB ASSY.
Paper feed
motor harness
Feed motor
harness
Main PCB ASSY Panel flat

cable
First side
CIS flat
cable
Front cover sensor Paper feed / Eject jam sensor harness

harness
Multi feeding sensor harness (Sent)

harness (Receive)
Document detection / Document
scanning position sensor harness
Fig. 3-12
(2) Remove the taptite bind B M3x8 screw, and remove the drive earth plate from the machine.
Drive earth plate
Taptite bind B M3x8
Fig. 3-13
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(3) Remove the three taptite cup B M3x10 screws to remove the FG harness (YW), FG
harness (GR) and main PCB upper/lower shield from the machine.
Taptite cup B M3x10
FG harness (YW)
Main PCB upper/lower shield
FG harness (GR)
Fig. 3-14
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(4) Remove the two screw cup M3x6 screws.
(5) Slide the main PCB upper shield in the direction of the arrow. Release the two ribs of the
main PCB upper shield from the main PCB lower shield to open the main PCB upper
shield.
Main PCB lower shield

Ribs
Ribs
Main PCB upper shield Copper seal
Screw cup M3x6
Fig. 3-15
Assembling Note:
• When assembling the main PCB upper shield, insert the two ribs of the main PCB
upper shield below the main PCB lower shield.
• When opening the main PCB upper shield, take care not to break the copper seal. If the
copper seal is broken, replace it with a new one.
Copper seal
3.5±1.5
Main PCB
lower shield 16.5±1.5
Attach it within this space.
Fig. 3-16
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(6) Remove the three screw cup M3x6 screws to remove the main PCB ASSY from the main
PCB lower shield.
Screw cup M3x6
Main PCB ASSY
Main PCB lower shield
Fig. 3-17
(7) Remove the heat conductive sheet B and heat conductive sheet A from the main PCB ASSY.
Heat conductive sheet B

Heat conductive sheet A
Main PCB ASSY
Fig. 3-18
Assembling Note:
• Attach the heat conductive sheet A and heat conductive sheet B in the red frame
described in the figure above.
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9.8 Front cover L/R
(1) Release the hook of the front cover L, and remove the front cover L from the machine.
Front cover L
Slit
Rib
Hook
Fig. 3-19
Assembling Note:
• When assembling the front cover L, engage the slit of the front cover L with the rib of
the machine.
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(2) Release the hook of the front cover R, and remove the front cover R from the machine.
Slit
Rib Front cover R
Hook
Fig. 3-20
Assembling Note:
• When assembling the front cover R, engage the slit of the front cover R with the rib of
the machine.
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9.9 Front cover ASSY
(1) Release all the panel unit harnesses from the securing fixtures.
(3) Remove the two bosses, and remove the front cover ASSY from the machine.
Release button
Boss
Front cover ASSY
Boss
Fig. 3-21
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9.10 Panel unit / Panel flat cable / Panel PCB / LCD / Touch panel unit / NFC
PCB ASSY
(1) Remove the two taptite cup B M2.6x10 (BK) screws.
(2) Release the four tabs to lift the front cover ASSY. Slide the panel unit in the direction of the
arrow to release the four hooks, and remove the panel unit from the front cover ASSY.
Taptite cup B M2.6x10 (BK)

Tabs
Taptite cup B M2.6x10 (BK)
Front cover
ASSY
Hooks
Panel unit
Hooks
Fig. 3-22
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(3) Disconnect the key PCB flat cable from the panel PCB ASSY and release it from the securing fixtures.
(4) Remove the six taptite cup B M3x10 screws. Release the three hooks to remove the LCD
presser base from the panel unit.
Taptite cup B M3x10
Taptite cup B M3x10
LCD presser base
Key PCB flat cable
Panel PCB ASSY

Hooks
Panel unit
Hook
Fig. 3-23
HARNESS ROUTING: Refer to “4. Panel unit”.
Assembling Note:
• When connecting the key PCB flat cable, fold it as shown in the figure below.
Mountain fold
33 Key PCB flat cable

Key PCB ASSY
Panel
PCB
side 45°
Reinforcing
plate Mountain fold at the end of reinforcing plate.
Fig. 3-24
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(5) Release the lock, and disconnect the LCD flat cable from the panel PCB ASSY. Remove
the LCD.
(6) Disconnect the touch panel flat cable from the key PCB ASSY.
(7) Remove the taptite cup B M3x10 screw to remove the touch panel unit.
LCD flat cable
LCD
Taptite cup B M3x10
Touch panel unit
Panel PCB ASSY
Touch panel
flat cable
Lock
Key PCB ASSY
Fig. 3-25
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(8) Release the panel flat cable and FG harness (YW) from the securing fixtures and
disconnect it from the panel PCB ASSY.
(9) Disconnect the NFC flat cable from the panel PCB ASSY.
(10) Remove the three taptite cup B M3x10 screws, and remove the FG harness (YW) and
panel shield plate top from the panel unit.
(11) Remove the panel PCB ASSY and panel insulation sheet / panel shield plate base from the panel unit.
Taptite cup
B M3x10
FG harness (YW)
Panel shield plate top
Panel flat cable

NFC flat cable
Panel PCB ASSY
Panel insulation sheet / panel shield plate base
Panel unit
Fig. 3-26
Assembling Note:
• When connecting the panel flat cable, fold it as shown in the figure below.
Mountain fold
130±1 28±1
Valley fold Panel flat cable
Main Panel
PCB 45° PCB
45° 45° 45° 45°
side side
11
57 Insulation tape area 38
90 63
121 76.5
345
Fig. 3-27
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(12) Release the hook to remove the NFC PCB ASSY from the panel unit.
NFC PCB ASSY
NFC flat cable
Hook Panel unit
Fig. 3-28
Assembling Note:
• When connecting the NFC flat cable, fold it as shown in the figure below.
29
Mountain fold at the end of reinforcing plate.
2
NFC PCB Reinforcing plate
Panel PCB
45° 45° side
11 8±2
27
38
Mountain fold
Valley fold
Fig. 3-29
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9.11 Second side CIS unit / Second side CIS flat cable / Flat cable support film
(1) Push the two ribs outwards to remove the second side CIS unit from the front cover ASSY.
Disconnect the second side CIS flat cable from the second side CIS unit.
(2) Remove the second side CIS spring from the machine.
Rib
Second side
CIS spring
Rib
Front cover ASSY
Fig. 3-30
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(3) Remove the flat cable support film from the front cover ASSY.
Assembling Note:
• Flat cable support film should not be reused as its double-sided tape looses the
adhesive force once it is removed. Replace it with a new one.
(4) Remove the second side CIS flat cable from the front cover ASSY.
Flat cable support film
Second side CIS

flat cable
Double-sided tapes Front cover ASSY
Fig. 3-31
Assembling Note:
• When securing the flat cable support film with the double-sided tapes, attach the tape
on the position shown in the figure above.
• When connecting the second side CIS flat cable, fold it as shown in the figure below.
Mountain fold
Valley fold
31 45 130 83
Main PCB 45° 45° 45°

CIS side
side
92
93
66 Insulation tape area 156
157
354
Fig. 3-32
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9.12 Eject jam sensor PCB
(1) Release the paper feed / eject jam sensor harness from the securing fixtures. Release the
hook to remove the eject jam sensor PCB from the sensor holder C.
(2) Remove the two screw cup M3×6 screws, and remove the FG harness, FG spring A, and
FG spring B from the EJ pinch roller support plate.
(3) Remove the two taptite bind B M3x8 screws, and remove the EJ pinch roller support plate,
spring C, and two springs D from the front cover ASSY.
(4) Remove the taptite bind B M3x8 screw, and remove the sensor holder C from the front
cover ASSY.
Screw cup M3×6

Taptite bind B M3x8 FG harness
FG spring A
FG spring B
Eject jam sensor PCB
EJ pinch roller
support plate
Eject jam sensor
harness Taptite bind
B M3x8
Hook
Taptite bind
B M3x8
Springs D
Sensor holder C
Spring C
Front cover ASSY
Paper feed jam

sensor harness
Fig. 3-33
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9.13 Document scanning position sensor PCB
(1) Remove the guide film from the front cover ASSY.
Assembling Note:
• Guide film should not be reused as its double-sided tape looses the adhesive force
once it is removed. Replace it with a new one.
(2) Remove the two screw cup M3x6 screws. Remove the FG spring and reverse roller holder
support from the front cover ASSY. Remove the two springs.
Guide film
Screw cup M3x6

FG spring
Reverse roller holder Springs

support
Front cover ASSY
Fig. 3-34
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(3) Remove the taptite bind B M3x8 screw and screw cup M3x6 screw. Lift the FG spring. Slide
the pinch roller support in the direction of the arrow a to release it from the rib, and remove
it from the front cover ASSY in the direction of the arrow b. Remove the spring A and two
springs B.
Assembling Note:
• When assembling the pinch roller support, insert the pinch roller support below the
rib as shown in the figure below.
Screw cup M3x6 Taptite bind B M3x8
a
FG spring
Pinch roller support
b
Spring B
Spring A
Ribs Spring B
Front cover ASSY
Fig. 3-35
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(4) Release the document scanning position sensor harness from the securing fixtures.
Release the hook to remove the document scanning position sensor PCB from the front
cover ASSY.
(5) Disconnect the document scanning position sensor harness from the document scanning
position sensor PCB.
Front cover ASSY
Document scanning
position sensor PCB

sensor harness
Hook
Fig. 3-36
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9.14 Paper feed jam sensor PCB / Multi feeding sensor PCB ASSY (Sent)
(1) Release the hook to remove the paper feed jam sensor PCB from the document scanning
position actuator holder.
Paper feed jam sensor PCB
Hook

actuator holder
Fig. 3-37
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(2) Remove the two taptite bind B M3x8 screws, and remove the document scanning position
actuator holder from the front cover ASSY.
(3) Release the multi feeding sensor harness from the securing fixtures, and remove the multi
feeding sensor PCB ASSY (Sent) from the front cover ASSY.
Taptite bind B M3x8
Document
scanning position
actuator holder

PCB ASSY (Sent)
Multi feeding sensor harness
Front cover ASSY
Fig. 3-38
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9.15 Document detection sensor PCB ASSY
(1) Remove the two taptite bind B M3x8 screws, and remove the PF pinch roller holder from
the front cover ASSY.
(2) Release the document detection sensor harness from the securing fixtures. Release the
hook to remove the document detection sensor PCB ASSY from the front cover ASSY.
Taptite bind B M3x8
PF pinch roller holder
Document detection sensor PCB ASSY
Document detection sensor harness
Front cover ASSY
Hook
Fig. 3-39
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9.16 First side CIS unit / First side CIS flat cable
(1) Release the hook to remove the first side CIS unit from the machine.
(2) Disconnect the first side CIS flat cable from the first side CIS unit.
Hook
First side CIS unit
First side CIS flat cable
Fig. 3-40
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(3) Release the hook to remove the core and first side CIS flat cable from the machine.
Remove the core from the first side CIS flat cable.
Core
Hook
First side CIS

flat cable
Fig. 3-41
Assembling Note:
• When connecting the first side CIS flat cable, fold it as shown in the figure below.
Mountain fold
Valley fold
87
64 Insulation tape area
63 First side CIS flat cable
Main PCB side 45° CIS side
88 50
179
Fig. 3-42
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9.17 Front cover sensor
(1) Release the front cover sensor harness from the securing fixtures. Remove the taptite bind
B M3x8 screw, and remove the front cover sensor holder from the machine.
(2) Release the two hooks to remove the front cover sensor from the front cover sensor holder.
Front cover sensor

harness
Hook Hook
Front cover
sensor
Front cover
sensor holder
Taptite bind B M3x8

Fig. 3-43
HARNESS ROUTING: Refer to “2. Right side of the machine”.
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9.18 Feed belt / Feed motor
(1) Release the feed motor harness, paper feed motor harness and multi feeding sensor
harness from the securing fixtures of the lower frame.
(2) Remove the four taptite cup B M3x10 screws, and remove the lower frame from the
machine. Pull out the multi feeding sensor harness from the hole of the lower frame.
Taptite cup B
M3x10
Taptite cup B M3x10

Hole
Lower frame
Feed motor
harness
Paper feed motor harness
Multi feeding
sensor harness
Fig. 3-44
HARNESS ROUTING: Refer to “2. Right side of the machine” and “3. Rear side of the
machine”.
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(3) Loosen the screw cup M3x6 screw to eliminate the tension on the tension pulley.
(4) Remove the feed belt.
(5) Remove the two screw bind M3x6 screws, and remove the feed motor from the machine.
Feed motor
Screw cup M3x6
Feed belt
Screw bind
Tension pulley M3x6
Fig. 3-45
Assembling Note:
• Hook the feed belt on each gear as shown in the figure below.
Tension pulley
Feed motor
Feed belt
Fig. 3-46
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9.19 Paper feed belt / Paper feed motor
(1) Release the paper feed motor harness from the securing fixtures.
(2) Remove the three taptite bind B M4x10 screws. Lift the plate and FG spring, then remove
the paper feed motor unit from the machine.
Taptite bind B M4x10
Plate
FG spring
Paper feed motor unit

Paper feed motor harness
Fig. 3-47
HARNESS ROUTING: Refer to “2. Right side of the machine” and “3. Rear side of the
machine”.
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(3) Remove the retaining ring E, and remove the gear.
(4) Remove the paper feed belt from the paper feed motor unit.
(5) Remove the two screw bind M3x6 screws, and remove the paper feed motor from the
paper feed motor unit.
Paper feed motor
Paper feed belt
Screw bind M3x6
Paper feed motor unit Retaining ring E
Screw bind M3x6 Gear
Fig. 3-48
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9.20 Multi feeding sensor PCB ASSY (Receive)
(1) Remove the taptite bind B M3x8 screw, and remove the multi feeding sensor harness guide
from the machine.
(2) Open the multi feeding sensor harness guide, and remove it from the multi feeding sensor harness.
Multi feeding sensor harness guide Taptite bind B M3x8

harness
Multi feeding sensor harness
Fig. 3-49
HARNESS ROUTING: Refer to “3. Rear side of the machine”.
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(3) Remove the two taptite bind B M3x8 screws. Lift the plate, then remove the multi feeding
sensor shield plate and multi feeding sensor PCB ASSY (Receive) from the machine.
Taptite bind B M3x8

Plate

shield plate

PCB ASSY (Receive)
Fig. 3-50
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CHAPTER 4 ADJUSTING AND UPDATING
SETTINGS AS REQUIRED
AFTER PARTS REPLACEMENT
1. IF YOU REPLACE THE MAIN PCB ASSY

<What to do after replacement>
• Installing firmware (Sub3 Firm / Main Firm)
• Setting by country
• Initializing the EEPROM of the main PCB ASSY
• Activating memory writing
• Setting serial number
• Setting multi feeding sensor threshold
• Adjust touch panel
• Check sensor operation
• Check multi feeding operation
• Checking operation after repair
• Resetting to factory shipping state
 What you need to prepare

(1) One USB cable
(2) Create a temporary folder on the C drive of the computer (Windows® XP or higher).
(3) Service setting tool (BrUsbSn.zip)
Copy this file into the temporary folder created on the C drive.
(4) Download utility (Filedg32.exe)
(5) Maintenance driver (MaintenanceDriver.zip)
When the maintenance driver is not installed on the computer, copy this file into the
temporary folder created on the C drive, and extract the copied file. Refer to "APPENDIX
3 INSTALLING THE MAINTENANCE PRINTER DRIVER" to install.
(6) Firmware
Main firmware: LZXXXX : First six digits of the part number of the firmware
(E.g.) LZXXXX_$.djf $ : Alphabetic character representing the revision version of the firmware
Sub3 firmware: LZXXXX : First six digits of the part number of the firmware
(E.g.) LZXXXX_.djf : Firmware release year and month (YYMM)
(7) Sheet for multi feeding sensor threshold setting (LD6340001)

(8) Multi feeding sensor threshold setting tool (brADSmt1.exe)
(9) USB flash memory
(10) Calibration sheet (LD1914001)
(11) Touch panel stylus
(12) Memory access tool (MemoryAccessTool.exe)
(13) Shipping tool (ShippingTool.exe)
(14) Scan limit sample
(15) Test chart DS-001 (LD1625001)
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1.1 Installing Firmware (Sub3 Firm / Main Firm)
1.1.1 Checking firmware version
Check whether the firmware installed on the machine is the latest version. If it is the latest
version, there is no need to install the firmware.
If it is not, be sure to install the firmware to the machine as described in "1.1.2 Installing
firmware".
<How to check firmware version>
(1) Press and hold the key for approximately five seconds while the machine is in the
ready state.
(2) Press the blank field at the bottom.
(3) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order to enter the maintenance
mode.
(4) Press the [2] and [5] keys in this order.
The main firmware version information is displayed on the LCD.
Check the main firmware version.
(5) Press the [Start] key a few times to display "M**********:****".
The first "M" is fixed, the second and third digits indicate the year, fourth and fifth digits
indicate the month. Compare the year and month with the latest firmware.
Ex: M 1 6 1 1 2 7 1 6 0 2 : B D 4 0
11: November
16: 2016
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1.1.2 Installing firmware
Firmware installation using USB flash memory
(1) Create and save a file for automatic firmware update (file name: "_@$UPD$OP0.8080")
under the USB flash memory.
(2) Create the "FIRM" folder under the USB flash memory, and save the program file
needed for firmware install (ex: LZXXXX_$.djf) in the "FIRM" folder.
(3) Connect the USB flash memory to the USB flash memory port at the side of the machine
while the machine is in the ready state. "Update OK?" is displayed on the LCD.
(4) Click the [OK] button. "Program Updating" appears on the LCD and the installation
starts.
(5) When installing is completed, "Update Completed" is displayed on the LCD. Disconnect
the USB flash memory and plug off then on again to restart. If multiple program files are
saved in the USB flash memory, other installations start automatically after the restart.
If the installation fails, "Update Fail:****" appears on the LCD. ("****" indicates the error
code.) Refer to the remedy and eliminate the error. Then reboot the machine and start
from the procedure (1).
Error display Description Remedy

Update Fail:0001 Memory full Delete some data saved in the
(Failed to secure the work area for machine and install again.
update.)
Update Fail:0002 No folder is specified Save the firmware in the root
folder (just below the USB flash
Update Fail:0003 Specified folder does not have a memory).
file
Update Fail:0004 File access failure Change the USB flash memory
and install again.
Update Fail:0005 File data pursing error Acquire the firmware from the data
bank again.
Update Fail:0006 File name has exceeded the Shorten the file name to be less
character limit than 119 Byte.
Update Fail:0007 Unsupported DJF file detected Acquire the firmware from the data
bank again.
Firmware installation using PC
(1) Press and hold the key. The following screen appears on the LCD.
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(2) Press the 4th blank box. The following screen appears on the LCD.
(3) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The following display
appears on the LCD, and the machine enters into maintenance mode.
(4) Turn ON the power switch of the computer.

(5) Connect the machine to your computer using the USB cable.
(6) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the
"Brother Maintenance USB Printer".
(7) Drag and drop the Sub3 firmware (LZXXXX_$.djf) in the same folder onto the "Brother
Maintenance USB Printer" icon. The firmware file is loaded to the machine, and installing
to the flash ROM starts.
(8) Back light of the LCD flashes randomly during the installation. When installing is
completed, the machine restarts and returns to the ready state automatically. Do not
disconnect the USB cable or turn OFF the power switch of the computer until installing is
completed.
(9) Disconnect the USB cable, and unplug the AC power cord of the machine.
(10) Repeat the procedure (1) to (3).
(12) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the
"Brother Maintenance USB Printer".
(13) Drag and drop the main firmware (LZXXXX_$.djf) in the same folder onto the "Brother
Maintenance USB Printer" icon. The firmware file is loaded to the machine, and installing
to the flash ROM starts.
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(14) Back light of the LCD flashes randomly during the installation. When installing is
completed, the machine restarts and returns to the ready state automatically. Do not
disconnect the USB cable or turn OFF the power switch of the computer until installing is
completed.
(15) Unplug the AC power cord of the machine, and disconnect the USB cable.
1.2 Setting by Country

(1) Check the country code to set in the country code table on page "5-17".
(2) Press the [7], and then the [4] key in the maintenance mode. The country code is
displayed on the LCD.
(3) Enter the country code checked in (1).
(4) Press the [Start] key. The country code is set, and the machine returns to the initial state
of maintenance mode.
1.3 Initializing the EEPROM of the Main PCB ASSY

(1) Press the [0], and then the [1] key in the initial state of maintenance mode.
"PARAMETER INIT" is displayed on the LCD, and the EEPROM is initialized. The
machine returns to the initial state of maintenance mode.
1.4 Activating Memory Writing

(1) Check that the machine is in the initial state of maintenance mode.
(2) Connect the computer to the machine with the USB cable.
(3) Check that the "Brother Maintenance USB Printer" is set as a default printer. If not, set it
as a default printer.
(4) Double-click the "MemoryAccessTool.exe" file. The following window appears.
(5) Enter the [Y]. Memory writing is activated.
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1.5 Setting Serial Number
Note:
• The machine enters into writing mode by executing "1.4 Activating Memory Writing", but
it gets disabled when the machine is turned OFF. Execute "1.4 Activating Memory
Writing" again when the machine is turned OFF and then ON again.
(1) Connect the machine to your computer using the

USB cable in the initial state of maintenance
mode.
(2) Extract the "brusbsn.zip" file that was copied into
the temporary folder, and double-click
"brusbsn.exe" to start it.
The screen shown on the right appears.
(3) Enter the model name in the BrUsbSn field "A"
circled in red, and click the [Find a product] button.
Check that the model name is displayed in the
field "B" circled in red. If the model name is not
B
displayed, click the [Find Next] button until it
appears in the field "B" circled in red.
(4) In the [Port] field, select the port number assigned
to the Brother Maintenance USB Printer.
(5) Enter the serial number (15 digits) of the machine
in the [Serial No] field, and click the [OK] button.
(6) Check that the CHECK window appeared on the A
screen, and click the [Yes] button. The serial
number is written to the machine.
(7) Press the [OK] button. Serial number is written.
Note:
• If the serial number has not been overwritten, refer to "1.4 Activating Memory Writing"
and perform the procedures.
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1.6 Setting Multi Feeding Sensor Threshold
(1) Connect the machine to your computer using the USB cable in the initial state of
maintenance mode.
(2) Double-click "brADSmt1.exe" that was saved into the computer to start it.
Note:
• For Windows® 8, right-click "brADSmt1.exe" to display the menu, and select "Run
as an administrator" to start.
(3) Select the model name in the [Select model:] box, and click the [Start] button. The multi
feeding sensor threshold is set.
(4) Set the sheet for multi feeding sensor threshold setting in the ADF, and execute the
maintenance mode function "Check ADF".
Refer to "1.3.2 ADF performance test (function code: 08)" in Chapter 5.
(5) Execute the maintenance mode function "Acquire white level data and set CIS scan
area".
Refer to "1.3.12 Acquire white level data and set CIS scan area (function code: 55)" in
Chapter 5.
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(6) Click the [Yes] button. The multi feeding sensor threshold is calculated and stored in the
EEPROM of the main PCB.
When the setting is completed normally, "OK" is displayed on the screen.

If any error is detected during setting, "ERROR" is displayed on the screen.
(7) Unplug the AC power cord of the machine.
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1.7 Adjust Touch Panel
(1) Press the [6], and then the [1] key in the initial state of maintenance mode. The
adjustment screen shown below appears on the LCD.
(2) Use a touch panel stylus and touch the mark at the upper left corner of the screen. The
mark disappears when touched, then touch the mark at the lower left. Similarly touch the
mark at the lower right, upper right, and center.
(3) When the center (5th mark) is touched, "OK" is displayed if the specified area was
adjusted correctly. Then, the machine returns to the initial state of maintenance mode.
Note:
• Do not use any tools other than a touch panel stylus. In particular, never use a pointed
tool (e.g. screwdriver). Using such a tool will damage the touch panel.
• Do not touch the touch panel with your fingers. The contact area of a finger is too large
to adjust the touch panel precisely.
1.8 Check Sensor Operation

(2) Press the [3], and then the [2] key. "ACDFDRJAJC**" is displayed on the LCD.
(3) Change the conditions subject to sensor detection and check that the display on the
LCD changes depending on the sensor status. Check sensor function by operating each
actuator.
(4) When all sensors are checked, press the key to quit the sensor function check
mode.
1.9 Check Multi Feeding Operation

(2) Set the document for multi feeding sensor threshold setting in the ADF unit.
"DOC. READY" is displayed on the LCD.
(3) Press the [0], and then the [8] key. Check that "ADF CHECK P.01" is displayed on the
LCD and the machine ejects the document properly.
(4) When the document is ejected properly, press the key to quit the sensor function
check mode.
(5) Press the [9] key twice in the initial state of maintenance mode. The machine quits
maintenance mode and returns to the ready state.
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1.10 Checking Operation after Repair
Perform the steps below to check the machine's condition after repair or adjustment.
(1) Prepare two DS-001 (LD1625001) test charts and set them to the document tray so that
both sides of the test chart can be scanned.
ready state.
mode.
(6) Start the PaperPort.
(7) Select the Desktop tag and click the
[Select] button.
(8) Select "TW-Maintenance USB" and

click the [OK] button.
(9) When the screen shown on the right

appears during the scanning, choose:
Resolution: 600 dpi
Scan Type: 24bit Color
Document Size: Letter
and press the [Start] button to start
scanning.
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(10) After the scanning, compare the scanned data on the test chart which framed red in the
figure below with the ones in the limit sample. If the result is worse than the limit sample,
perform procedures in "Acquire white level data and set CIS scan area" again. And then
wipe the first and second side CIS glass with a dry cleaning cloth four times in the same
direction, and follow the instructions above again to scan.
If the problem persists, replace the CIS.
Black band.bmp
OK limit
Black streak.bmp
OK limit
White band.bmp
OK limit
White streak.bmp
Test chart DS-001

OK limit
1.11 Resetting to Factory Shipping State

(3) Check that the "Brother Maintenance USB Printer" is set as a default printer. If not, set it
as a default printer.
(4) Double-click the ShippingTool.exe file. The machine is reset to a factory shipping state.
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2. IF YOU REPLACE THE CIS UNIT
• Acquire white level data and set CIS scan area
• Checking operation after repair

(1) Calibration sheet (LD1914001)
(2) USB flash memory
(3) Scan limit sample
(4) Test chart DS-001 (LD1625001)
2.1 Acquire White Level Data and Set CIS Scan Area
(1) Wipe the first and second side CIS glass four times in the same direction with a cleaning
cloth.
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(5) Open the front cover and set it on the gray tape of the first side CIS unit so that the white
part of the calibration sheet overlaps with it.
Longer side
Calibration sheet
(6) Close the front cover.

(7) Press the [5] key twice. "Press Start" is displayed on the LCD.
(8) Press the [Start] key.
(9) Once "Clear CS and Press Start Key" is displayed on the LCD, open the front cover and
remove the calibration sheet.
(10) Close the front cover and press the [Start] key. The machine saves the scanning
compensation data to EEPROM and returns to the initial state of maintenance mode.
cloth again.
Note:
• Keep the calibration sheet in the black bag to prevent a dirt and a change of color when
it is not used. The machine can not acquire scanning compensation data correctly when
it's dirty or discolored.
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2.2 Checking Operation after Repair
(1) Prepare two DS-001 (LD1625001) test charts and set them to the document tray so that
both sides of the test chart can be scanned.
ready state.
mode.
(6) Start the PaperPort.
(7) Select the Desktop tag and click the
[Select] button.
(8) Select "TW-Maintenance USB" and

click the [OK] button.
(9) When the screen shown on the right

appears during the scanning, choose:
Resolution: 600 dpi
Scan Type: 24bit Color
Document Size: Letter
and press the [Start] button to start
scanning.
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(10) After the scanning, compare the scanned data on the test chart which framed red in the
figure below with the ones in the limit sample. If the result is worse than the limit sample,
perform procedures in "Acquire white level data and set CIS scan area" again. And then
wipe the first and second side CIS glass with a dry cleaning cloth four times in the same
direction, and follow the instructions above again to scan.
If the problem persists, replace the CIS.
Black band.bmp
OK limit
Black streak.bmp
OK limit
White band.bmp
OK limit
White streak.bmp
Test chart DS-001

OK limit
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3. IF YOU REPLACE THE MULTI FEEDING
SENSOR
• Setting multi feeding sensor threshold
• Check multi feeding operation
• Checking multi feeding sensor operation

(1) Sheet for multi feeding sensor threshold setting (LD6340001)
(2) Multi feeding sensor threshold setting tool (brADSmt1.exe)
3.1 Setting Multi Feeding Sensor Threshold
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(5) Select the model name in the [Select model:] box, and click the [Start] button. The multi
feeding sensor threshold is reset.
(6) After the following screen is appeared, set the sheet for multi feeding sensor threshold
setting in the ADF, and execute the maintenance mode function "Check ADF".
Refer to "1.3.2 ADF performance test (function code: 08)" in Chapter 5.
(7) Execute the maintenance mode function "Acquire white level data and set CIS scan area".
Refer to "1.3.12 Acquire white level data and set CIS scan area (function code: 55)" in Chapter 5.
(8) Click the [Yes] button on the screen of step (6). The multi feeding sensor threshold is
calculated and stored in the EEPROM of the main PCB.
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When the setting is completed normally, "OK" is displayed on the screen.
If any error is detected during setting, "ERROR" is displayed on the screen.
3.2 Check Multi Feeding Operation
ready state. Data display screen appears.
(2) Press the blank field at the bottom. Key input screen appears.
mode.
(4) Set the document for multi feeding sensor threshold setting in the ADF unit.
"DOC. READY" is displayed on the LCD.
(5) Press the [0], and then the [8] key. Check that "ADF CHECK P.01" is displayed on the
LCD and the machine ejects the document properly.
(6) When the document is ejected properly, press the key to quit the sensor function
check mode.
3.3 Checking Multi Feeding Sensor Operation

(1) Set the sheet for multi feeding sensor threshold setting in the ADF, and execute the
maintenance mode function "Check ADF" (function code: 08). (To check that a normal
document is ejected correctly.)
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4. IF YOU REPLACE THE PANEL ASSY
• Adjusting touch panel (function code: 61)
• Checking LCD operation (function code: 12)
• Checking control panel operation (function code: 13)

(1) Touch panel stylus
4.1 Adjusting Touch Panel
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(4) Press the [6], and then the [1] key. The following adjustment screen appears on the
LCD.
(5) Use the touch panel stylus and touch the mark in the upper left corner of the screen. When
the touched mark has disappeared, touch the next mark. Touching sequence: upper left,
lower left, lower right, upper right and center.
When the center (5th mark) is touched, [OK] is displayed if the specified area was adjusted
correctly. The following screen appears consecutively, and the machine returns to the initial
state of maintenance mode in three seconds.
4.2 Checking LCD Operation

(1) Press the [1], and then the [2] key in the initial state of maintenance mode. The LCD check
display appears on the LCD. Refer to "1.3.4 Check LCD operation (function code: 12)" in
Chapter 5.
(2) The LCD display changes each time the key is pressed.
Check that there is no problem on the LCD display.
(3) Press the key, and the machine returns to the initial state of maintenance mode.
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4.3 Checking Control Panel Operation
(1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed
on the LCD.
(2) Press the keys on the control panel according to the numbers provided on the figure in
"1.3.5 Check control panel key operation (function code: 13)" in Chapter 5.
(3) If the button operation is normal, the machine returns to the initial state of maintenance
mode when the last key is pressed.
(4) Press the [9] key twice to return the machine to the ready state.
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5. IF YOU REPLACE THE PICK UP ROLLER /
REVERSE ROLLER
• Resetting pick up roller / reverse roller counters
5.1 Resetting Pick Up Roller / Reverse Roller Counters

Refer to the User's Guide to reset the pick up roller or reverse roller counters.
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CHAPTER 5 SERVICE FUNCTIONS
1. MAINTENANCE MODE
Maintenance mode is exclusively designed for checking, setting, and adjusting the machine
using the keys on the control panel. These buttons allow you to execute sensor operation
check, log information and error code display, or worker switch (WSW) setting.
1.1 How to Enter Maintenance Mode

1.1.1 Method of entering maintenance mode for service personnel
<Operating Procedure>
(1) Press and hold the key for

approximately five seconds while the
machine is in the ready state. The
display shown on the right appears on
the LCD.
(2) Press the blank field at the bottom. The

the LCD.
(3) Press the [*], [2], [8], [6], and [4] keys
on the LCD in this order. The display
shown on the right appears on the
LCD, and the machine enters into
maintenance mode.
(4) To select any of the maintenance mode
functions shown in the list, use the
keypad to enter the maintenance mode
function code to be executed.
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1.1.2 Method of entering end-user accessible maintenance mode
The maintenance mode functions should only be accessed by service personnel. However,
end users are allowed to use some of these functions under the guidance of service
personnel over the phone. End users can only use the functions shaded in the table on the
"1.2 List of Maintenance Mode Functions". (function code: 10, 12, 18, 25, 45, 54, 61, 80, 82,
91)
(1) Press and hold the key for

approximately five seconds while the
machine is in the ready state. The
the LCD.
(2) Press the blank field at the bottom. The

the LCD.
(3) Press the [*], [0], and [#] keys on the
LCD in this order. The machine enters
to the ready state to accept function
code entry, so press the function code
you want to execute.
(4) Each time the selected maintenance
mode function is completed, the
machine returns to the ready state
automatically.
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1.2 List of Maintenance Mode Functions
Function code Function Refer to:
01 Initialize EEPROM parameters 5-4
08 ADF performance test 5-5
10 Set worker switches (WSW) 5-6
12 Check LCD operation 5-7
13 Check control panel key operation 5-8
18 Save NetConfig data 5-8
25 Display software version 5-9
32 Check sensor operation 5-11
45 Change USB No. return value 5-12
54 Fine-tune scanning position 5-13
55 Acquire white level data and set CIS scan area 5-14
61 Adjust touch panel 5-16
74 Setting by country 5-17
80 Display machine log information 5-18
82 Display machine error code 5-20
91 Initialize EEPROM parameters 5-4
99 Quit maintenance mode -
* The maintenance mode functions shaded in the table can be used by end users.
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1.3 Details of Maintenance Mode Functions
1.3.1 Initialize EEPROM parameters (function code: 01, 91)
<Function>
This function is used to initialize the setting values for operation parameters, user switches,
and worker switches (WSW) registered in the EEPROM. Entering function code 01 initializes
most EEPROM areas. Entering function code 91 initializes only the specified areas as shown
in the table below.
Data item Function code: 01 Function code: 91
Counter information
Areas not to be
Error history Areas not to be
initialized
MAC address initialized
Worker switches
User switches (items initialized when
"Factory Reset" is executed)
Areas to be initialized
Function settings except user switches Areas to be initialized
(settings not subject to "Factory Reset")
LAN setting
(1) Press the [0] and [1] keys in this order in the initial state of maintenance mode to display
"PARAMETER INIT" (or press the [9] and [1] keys as appropriate) on the LCD.
(2) When initializing parameters is completed, the machine returns to the initial state of
maintenance mode.
Note:
• Function code: 01 is for service personnel. Function code: 91 is for user support.
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1.3.2 ADF performance test (function code: 08)
<Function>
This function is used to test the performance of the automatic document feeder (ADF). The
scanned pages of documents fed by the ADF are counted and the result is displayed on the
LCD.
(1) Set the documents in the ADF unit. "DOC. READY" is displayed on the LCD.
"ADF CHECK P.**" is displayed on the LCD, and the documents are ejected while the
scanned pages are counted. (** indicates the current count of the scanned pages.)
(3) When the key is pressed, the machine returns to the initial state of maintenance
mode.
Note:
• If the front cover is open, "Close the ADF cover" is displayed on the LCD. Close the
front cover, and perform this function again.
• If no document is set in ADF, "NO DOCUMENT" is displayed on the LCD and the
machine returns to the ready state of maintenance mode.
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1.3.3 Set worker switches (WSW) (function code: 10)
<Function>
Worker switches shown in the table below can be used to set functions to satisfy various
requirements. The switch setting can be changed using the keys on the control panel.
Worker switches are factory set to conform with the laws and regulations of the country the
machine is shipped to. Do not change these settings unless necessary.
List of worker switches
WSW No. Selector Function
Change time display method
WSW17 5
(American: MM/DD/YY or European: DD/MM/YY)
WSW42 1 Fix Device ID model name
WSW44 5 Scan to E mail Server concurrent transmission
WSW47 8 Change USB High-Speed/Full-Speed
1 Change ON/OFF setting for USB serial number sending
WSW59
3 to 7 Change PrFILE2 text code set
WSW60 2 and 3 Touch panel repeat start time and interval setting
WSW63 3 Change time display method (Japanese: YY/MM/DD or others)
* Refer to the separate manual for details of worker switches.
* Worker switches not on the list can be typed but nothing happens even if the value is changed.
(1) Press the [1], and then the [0] key in the initial state of maintenance mode. "WSW00" is
(2) Enter the worker switch number that you want to change the setting.
The display shown below appears on the LCD. The "Selector No.1" flashes.
Selector No.1 Selector No.8
WSWXX = 0 0 0 0 0 0 0 0
(3) Press the [ ] or [ ] key to flash the desired selector, and change the setting by pressing
the [1] or [0] key.
(4) When changing the setting is completed, press the [SET] key. The new selector setting
value is stored in the EEPROM, and the LCD returns to the ready state for worker switch
number entry ("WSW00").
(5) When all switch setting is completed, press the key to return the machine to the initial
state of maintenance mode.
Note:
• To cancel operation and return to the initial state of maintenance mode, press the key.
• If there is no entry for one minute or longer on the 2-digits worker switch number selection,
the machine returns to the initial state of maintenance mode automatically.
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1.3.4 Check LCD operation (function code: 12)
<Function>
This function is used to check that the LCD on the control panel is operating normally.
(1) Press the [1], and then the [2] key in the initial state of maintenance mode. Displays shown
in the table below appear on the LCD.
(2) Pressing the key switches the display A to B. Each press of the key cycles
through the displays as shown in the table below.
When the key is pressed on display 7, the LCD returns to display 1.
mode, regardless of the display status.
<Display A-1> <Display B-1>

Complete white Gradation white

Complete black Gradation red

Complete red Gradation green

Complete green Gradation blue

Complete blue Image data screen

Complete gray Gray/Color pattern 1
Bright spot 1

Stroke detection Gray/Color pattern 1
screen Bright spot 2
5-7 Confidential
1.3.5 Check control panel key operation (function code: 13)
<Function>
This function is used to check that the keys on the control panel operate normally.
(1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed
on the LCD.
(2) Press the keys on the control panel according to the numbers provided in the figure
below.
Each time the key is pressed, the corresponding number is displayed on the LCD in
decimal notation. Check that the number displayed on the LCD matches the number
assigned to the key that has been pressed. If the keys are pressed in the incorrect order,
"INVALID OPERATE" is displayed on the LCD. Press the key, and then press the
correct key.
(3) If the key operation is normal, the machine returns to the initial state of maintenance
mode when the last key is pressed. To cancel the operation and return to the initial state
of maintenance mode, press the key.
 Order of pressing keys
2 4
1.3.6 Save NetConfig data (function code: 18)

<Function>
This function is used to save NetConfig data to the USB flash memory.
(1) Press the [1], and then the [8] key in the initial state of maintenance mode. "NETCONFIG"
is displayed on the LCD.
(2) Insert the USB flash memory into the USB terminal.
(3) Press the [SET] key. "SAVE TO USB" is displayed on the LCD.
(4) Press the [SET] key. "USB SAVING" is displayed on the LCD, and NetConfig data is
saved to the USB flash memory.
(5) "MAINTENANCE" is displayed on the LCD, and the machine returns to the ready state
of maintenance mode.
Create a folder named "NetConfig" in the USB flash memory and save the file as txt file.
5-8 Confidential
1.3.7 Display software version (function code: 25)
<Function>
This function is used to check the firmware creation date and check sum information.
(1) Press the [2], and then the [5] key in the initial state of maintenance mode. "TOTAL:Ver *" is
(2) Pressing the [Start] key changes the display as shown in the table below.
(3) When the key is pressed, the machine returns to the ready state.
LCD Description
TOTAL: Ver1.00 (A) *1 Main Firmware Version information
((A): Revision information)
NET : Ver1.00 Network Version information
i1512312359:1234 I-FAX Version information
(Display only. It is not supported by this model.)
B1508071049:5708 *1 Boot Program creation date
*1
U1512271600:7B0A Main Firmware creation date
D1512312359:1234 Demo Firmware Data creation date
(Display only. It is not supported by this model.)
M1512271602:BD40 *1 Sub3 version information
ROM Check Sum Check sum self-diagnosis function *2
*1
How to display the check sum information
You can check the check sum information by pressing the [SET] key while each version is
displayed. When the [SET] key is pressed again, the LCD returns to the version display.
*2
There are two types of check sum information that can be checked with this function. This
function checks if these two types of check sum information match each other.
When the [OK] or [SET] key is pressed while "ROM Check Sum" is displayed, check is
automatically conducted for each ROM of each software part. When the check sum
matches, "OK" is displayed on the LCD. When all ROMs result in OK, "ROM Check Sum
OK" is displayed at the end, and the operation is finished. When the check sum of any
ROM does not match, "NG" is displayed, and the operation stops.
5-9 Confidential
1.3.8 Acquire machine log information (function code: 31)
<Function>
This function saves log information of the machine to USB flash memory.
(1) Insert the USB flash memory into the USB flash memory port.
(2) Press the [3], and then the [1] key in the initial state of maintenance mode. "BRSUPPLY
WRITING" is displayed on the LCD, and log file is saved to the USB flash memory. The
machine returns to the initial state of maintenance mode.
Log file is named as:
"BRSUPPLY_(fifteen digits of the serial number)_(ten digits of the date and time).
Ex) When the serial number is "E75166M5G123456",
and the acquisition date and time is "December.31.2015 12:00",
the file name is "BRSUPPLY_ E75166M5G123456_1512311200".
 Maintenance information
1
2
3
4
5
6
7
8
9
0
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
1 Model code 14 Total pages scanned

2 Model name 15 Total pages of single side scanning
3 Model code / Country code 16 Total pages of duplex scanning
4 Main firmware version 17 Total pages scanned
5 Serial number 18 Total paper jams
6 Main PCB serial number 19 Total paper jams of single side scanning
7 ADF unit serial number* 20 Total paper jams of duplex scanning
8 ROM size 21 Sensor log*
9 Default document size* 22 Machine error log (last ten errors)
Communication error log (last three
10 First PC-Print date* 23
errors)
11 Total pages printed by month* 24 Total power distribution time
The number of times that the power is
12 Secure function lock status 25
turned ON
13 Network connection status
* Not used for this product.
5-10 Confidential
1.3.9 Check sensor operation (function code: 32)
<Function>
This function is used to check that sensors are operating normally.
(1) Press the [3], and then the [2] key in the initial state of maintenance mode. The sensor
operating conditions defined in the table below are applied, and "ACDFDRJAJC**" is
(2) Change the conditions subject to sensor detection and check that the display on the
LCD changes depending on the sensor status. For example, feed the paper through the
document detection sensor, or open the top/front cover.
(3) When the key is pressed, this operation is finished, and the machine returns to the
initial state of maintenance mode.
The table below summarizes the displays on the LCD, sensor names and detection status.
Detection status
LCD Sensor name
(displayed / not displayed)
AC Front cover sensor Front cover closed / Front cover open
DF Document detection sensor Document set / No document
DR Document scanning position sensor Document set / No document
JA Paper feed jam sensor Document set / No document
JC Eject jam sensor Document set / No document
 Location of sensors
Multi feeding sensor (Sent)
Document detection sensor

Paper feed jam sensor
Front cover sensor
Multi feeding sensor (Receive)

Eject jam sensor
Document scanning position sensor
5-11 Confidential
1.3.10 Change USB No. return value (function code: 45)
<Function>
When the operating system (OS) installed on the computer is Windows Vista®, and the
machine is connected to this computer using USB2.0FULL, the OS may not be able to obtain
the USB device serial number depending on the computer and USB device. If the serial
number cannot be obtained, the number of devices increases each time the device is
connected to the computer. To avoid this problem, setting this function to "USBNo.=ON" can
fix the USB No. return value to "0".
LCD Description
USBNo. = ON Returns the serial number of the machine. (Default)
USBNo. = OFF Returns "0".
The setting currently selected is marked with "*" at the end of the display.
(1) Press the [4], and then the [5] key in the initial state of maintenance mode. "USBNo." is
(2) Press the [SET] key. "USBNo.=ON*" is displayed on the LCD.
(3) Press the [▲] or [▼] key to select "USBNo.=OFF" when fixing the serial number return
value to "0" or "USBNo.=ON" when not fixing it, and press the [SET] key. "Accepted" is
displayed on the LCD, and the machine returns to the initial state of maintenance mode.
(4) Turn OFF the power switch.
Note:
• The mode is applied after the power switch is turned OFF and then ON again.
5-12 Confidential
1.3.11 Fine-tune scanning position (function code: 54)
<Function>
This function is used to adjust the scanning start/end positions.
"SCAN START ADJ" is displayed on the LCD.
After two seconds, " Main SUB" is displayed on the LCD.
(2) To adjust the sub scanning, press the [ ] key.
To adjust the main scanning, press the [ ] key.
(3) " : FRONT : BACK" is displayed on the LCD.
Press [ ] key to adjust the first side.
Press [ ] key to adjust the second side.
(4) Press the [ ] key to adjust the compensation level in the positive direction or press the
[ ] key to adjust it in the negative direction.
(Compensation levels for sub scanning can be adjusted in 41 levels from +20 to -20.)
(Compensation levels for main scanning can be adjusted in 41 levels from +20 to -20.)
(5) When adjusting is completed, press the [SET] key. "ACCEPTED" is displayed on the
LCD, and the machine returns to the initial state of maintenance mode.
Sub scanning
Main scanning
5-13 Confidential
1.3.12 Acquire white level data and set CIS scan area (function code: 55)
<Function>
This function is used to save the scanning compensation data in EEPROM when the acquired
data is within the standard. When it is not within the standard, it shows error.
(1) Wipe the first and second side CIS glass four times in the same direction with a cleaning cloth.
(2) Open the front cover and set it on the gray tape of the first side CIS unit so that the white
part of the calibration sheet overlaps with it.
Longer side
Calibration sheet
(3) Close the front cover.

(4) Press the [5] key twice in the maintenance mode. "Press START" is displayed on the LCD.
(5) Press the [Start] key.
(6) Once "Clear CS and Press Start Key" is displayed on the LCD, open the front cover and
remove the calibration sheet.
(7) Close the front cover and press the [Start] key. The machine saves the scanning
compensation data to EEPROM and returns to the initial state of maintenance mode.
cloth again.
(9) Turn OFF the power of the machine to finish it.
Note:
• If any error occurs on this operation, press the [Stop] key and return the machine to the
initial state of maintenance mode. Then refer to the table below and start again from the
procedure (1).
• Even no error is displayed, calibration sheet may be dirty or discolored if something is
wrong on the scanned image after function code 55 was executed. In this case, replace
the calibration sheet with a new one and operate the procedures again from (1).
Error display Cause Remedy

No Document Calibration sheet is not set. Set the calibration sheet.
Cover is Open Front cover is open. Close the front cover properly.
CS ERR U Dirt on the second side CIS or Clean the second side CIS or
calibration sheet calibration sheet.
(detected that the data acquired on
the second side CIS was out of
normal range)
5-14 Confidential
Error display Cause Remedy
CS ERR L Dirt on the first side CIS or Clean the first side CIS or
calibration sheet calibration sheet.
the first side CIS was out of normal
range)
CS ERR UL Dirt on the first and second side Clean the first and second side CIS
CIS or calibration sheet or calibration sheet.
the first and second side CIS was
out of normal range)
Doc Set Pos ERR Calibration sheet is set to the Reset the calibration sheet.
wrong position
GT ERR U Dirt on the second side CIS or gray Clean the second side CIS unit. Or
tape replace the second side CIS.
the gray tape of the second side
CIS was out of normal range)
GT ERR L Dirt on the first side CIS or gray Clean the first side CIS unit. Or
tape replace the first side CIS.
the gray tape of the first side CIS
was out of normal range)
GT ERR UL Dirt on the first and second side Clean the first and second side
CIS or calibration sheet CIS. Or replace the first and
(detected that the data acquired on second side CIS.
the gray tape of the first and
second side CIS was out of normal
range)
REMOVE Calibration sheet is not removed Remove the calibration sheet.
DOCUMENT
5-15 Confidential
1.3.13 Adjust touch panel (function code: 61)
<Function>
This function is used to adjust the detection area on the touch panel.
Note:
• This adjustment requires a touch panel stylus with a thin tip. A commercially available
stylus designed for electronic dictionaries or personal digital assistance (PDA) can be
used. If one is not available at hand, order a "STYLUS" from Brother's parts list.
(1) Press the [6], and then the [1] key in the initial state of maintenance mode. The adjustment
screen shown below appears on the LCD.
(2) Use a touch panel stylus and touch the center on the mark at the upper left corner of the
screen. The mark disappears when touched, then touch the mark at the lower left.
Similarly touch the mark at the lower right, upper right and center.
Note:
• Do not use any tools other than a touch panel stylus. In particular, never use a pointed
tool (e.g. screwdriver). Using such a tool will damage the touch panel.
• Do not touch the touch panel with your fingers. The contact area of a finger is too large
to adjust the touch panel precisely.
• If no operation is performed for one minute or the key is pressed, the machine
returns to the initial state of maintenance mode.
(3) When the center (5th mark) is touched, "OK" is displayed if the specified area was
adjusted correctly. The machine returns to the initial state of maintenance mode.
Note:
• If "NG" is still displayed on the LCD even after this operation is repeated two to three
times, check the connection of the touch panel harness. If the LCD keep displaying
"NG" even there is no problem, replace the panel unit.
5-16 Confidential
1.3.14 Setting by country (function code: 74)
<Function>
This function is used to customize the machine according to language, function settings, and
worker switch settings.
(1) Press the [7], and then the [4] key in the initial state of maintenance mode. The country
code currently set is displayed on the LCD.
(2) Enter the country code (four digits) you want to set.
(3) Press the [Start] key to save the new setting, and "PARAMETER INIT" is displayed on
the LCD. The machine then returns to the initial state of maintenance mode.
Note:
• If there is no entry for one minute or longer, the machine returns to the initial state of
maintenance mode automatically, regardless of the display status.
<Country code list>

Country ADS-2800W ADS-3600W
Argentina 0036 0136
Brazil 0042 0142
Canada 0001 0101
Chile 0036 0136
China 0020 0120
EEU-General 0003 0103
Germany 0003 0103
Gulf 0041 0141
India 0040 -
Korea 0044 0144
Oceania 0006 0106
Pan-Nordic 0003 0103
Russia 0003 0103
Singapore/Asia 0040 0140
Taiwan 0023 0123
United Kingdom 0004 0104
U.S.A. 0001 0101
This code list is current as of August 2015. Please contact Brother for the latest information.
5-17 Confidential
1.3.15 Display machine log information (function code: 80)
<Function>
This function is used to display the log information on the LCD.
"MACERR_01:****" is displayed on the LCD. ("****" indicates error code)
(2) Pressing the [Start] key displays the next item.
Pressing the [ ] key returns to the previous item.
(3) When the key is pressed, the machine returns to the initial state of maintenance mode.
Display information
LCD Description
MACERR_##:0000 Machine error log (last ten errors) *1
USB:G1234567890 Serial number *2
MAC:008077112233 MAC address
PCB:911309123456 Main PCB serial number
POWER:00000375 Total power distribution time (hour)
PWRCNT:00000001 The number of times that the power is turned ON
SCN_PG:00000001 Number of scanned pages
ADTL_PG:00000001 Total scanned pages of ADSX_PG and ADDX_PG
ADSX_PG:00000001 ADF single-side scanned pages
ADDX_PG:00000001 ADF duplex scanned pages (duplex scanning models only)
ADSX_JAM:000000 Document jams that have occurred in ADF single-side scanning
ADDX_JAM:000000 Document jams that have occurred in ADF duplex scanning
COMERR#:00000000 Communication error log (past three errors) *4 (models with fax only)
DEVSTATUS__##:00 Log for design analysis *3
*1 01 to 10 will be displayed for "##" in chronological order. Pressing the [SET] key while the
machine error log is displayed shows "DATE:00000000 (date of the error)" on the LCD.
*2 The serial number can be changed according to the steps below.
1) While the serial number is displayed, press the [9], [4], [7], and [5] keys in this order.
The cursor appears on the first digit of the serial number and edit mode is entered.
2) Use the keypad to enter the first digit of the serial number. Press the [ ] key and the
second digit starts to flash. Enter the second digit to the 15th digit similarly.
<Entry method of alphanumeric characters>
See the table below and press the corresponding key until the desired character is displayed.
Keypad Assigned characters
2 2ABC
3 3DEF
4 4GHI
5 5JKL
6 6MNO
7 7PQRS
8 8TUV
9 9WXYZ
3) Press the [SET] key to save the new serial number. The machine returns to the initial
state of maintenance mode.
*3
01 to 10 will be displayed for "##" in chronological order.
*4
Pressing the [SET] key while the communication error is displayed shows
"DATE:0000000000" and the date of replacement on the LCD.
5-18 Confidential
1.3.16 Display machine error code (function code: 82)
<Function>
This function is used to display the latest error code on the LCD.
"MACHINE ERR XXXX" is displayed on the LCD.
mode.
1.3.17 Quit maintenance mode (function code: 99)

<Function>
This function is used to quit the maintenance mode, restart the machine, and return it to the
ready state. Also forcefully close the fuser unit error.
5-19 Confidential
CHAPTER 6 WIRING DIAGRAM
1. WIRING DIAGRAM
CN4 21 CN12 25 VDD5.3 WLAN_CMD 8 CN17
D17
20 24 7
LCD D16 Panel PCB 23
POWER_ON SDIO_DATA2
6
Wireless LAN
19 D15 TE WLAN_CLK
18 22 INT SDIO_DATA3 5
D14
17 21 VDD3 SDIO_DATA1 4
D13
16 20 SDA SDIO_DATA0 3
D12
15 D11
19 S0V Main PCB VDD3 2
14 18 SCL S0V 1
D10
13 17 S0V
GND
12 16 MAIN_TXD
FMARK 6 CN7
15
11 IOVCC
14
MAIN_RXD LED_3.3V
5
Document scanning
10 SGND
9
VCC
13
RST
SEN_REAR 4 position sensor
GND S0V
8 12 LED_VCC 3
RESET DATAON
7 CS
11 DATA0P SGND 2 Document detection
1
6 RS
10 S0V SEN_FRONT sensor
5 9 DATAIN
GND
4 8 DATA1P
WR
3 7 S0V
RD
2 LED+
6 CLKN
Duplex Scanning Speed
1 5 CLKP 100 ipm model only
LED-
4 S0V
LED_3.3V 6 CN3
3 VDD3 5
Duplex Scanning Speed 2 S0V
SGND
4
Eject jam sensor
1 JAM_SEN_C
100 ipm model only VDD24
LED_3.3V 3
CN2 8 2
REG_PU SGND Paper feed jam sensor
NFC PCB 7 HOST_WAKE JAM_SEN_B 1
6 GND
5 SCL
4 US_CTRL 4 CN6
GND
3 SDA OUT0 3 Multi feeding sensor
2 SGND 2
1
NFC_WAKE
+5V 1 (Receive)
VDD3P
SGND 2 CN5
CN3 12 VDD24 1 Multi feeding sensor
KEY PCB 11 X+(LEFT)
US_CTRL
10 Y-(TOP)
(Sent)
9 X-(RIGHT)
8 Y+(BOTTOM)
7 ON_OFFKEY
B 4 CN15
6 INT_N
B 3
5
Y+(BOTTOM)
4
VDD3
A 2 Feed motor
X-(RIGHT)
I2C_CLK
X+(LEFT)
A 1
Y-(TOP)
3 S0V
2 I2C_DATA
B 4 CN16
1 VDD5.3
B 3
Paper feed motor
CN1 4
3
2
1
A 2
A 1
CN8 24 GND 5 CN13

+5V
Touch Panel First side CIS 23 LVD2N DATA- 4
22 3
21
LVD2P DATA+
2
USB host PCB
GND GND
20 LVN1N 1
FG
19 LVN1P
18 GND
17 LVD0N
16 LVD0P
15 GND
14 LVCKN
13 LVCKP LAN
12 GND
11 MCKN
10 MCKP
9 GND USB
8 SDENB
7 VCC_SEN
6 SDCK
5 VCC_AFE
DC
4 SDIO Jack
3 VCC_LED
2 SH
1 LGND
CN9 24 GND
Second side 23 LVD2N
22 LVD2P
CIS 21 GND
20 LVN1N
19 LVN1P
18 GND
17 LVD0N
16 LVD0P
15 GND
14 LVCKN
13 LVCKP
12 GND
11 MCKN
10 MCKP
9 GND
8 SDENB
7 VCC_SEN
6 SDCK
5 VCC_AFE
4 SDIO
3 VCC_LED
2 SH
1 LGND
6-1 Confidential
CHAPTER 7 PERIODICAL MAINTENANCE
1. PERIODICAL MAINTENANCE PARTS

There are no parts that must be replaced periodically.
7-1 Confidential
APPENDIX 1 SERIAL NUMBERING SYSTEM
 Serial number label (1 location)
<How to Read>
Serial number
Product
identification Serial number (6-digit)
code
Manufacturing factory No.
Year of manufacture
5: 2015
6: 2016
Month of manufacture
A : January E : May J : September
B : February F : June K : October
C : March G : July L : November
D : April H : August M : December
Fig. App. 1-1
<Location>
Serial number label
Fig. App. 1-2
App. 1-1 Confidential

APPENDIX 2 DELETING USER SETTING
INFORMATION
Initializes setting values registered in EEPROM including operation parameter and user
switch.
<Operation Procedure>
(1) Press the key.
(2) Press the [ ] or [ ] key to display "Initial Setup" on the LCD, and press the
[Reset] box.
(3) Press the [Factory Reset] box.
(4) Press and hold the [Yes] key. The EEPROM is initialized, and the machine returns to the
ready state.

APPENDIX 3 INSTALLING THE MAINTENANCE
PRINTER DRIVER
To identify multiple terminals connected to the computer via USB, the computer needs to
configure the corresponding number of virtual USB devices using a driver or software. If
you connect multiple machines to your computer, the same number of virtual USB devices
will be automatically configured on your computer. To prevent an unlimited number of
virtual USB devices from being configured, use the unique driver installation procedure
described below to enable your computer to identify multiple terminals via one single virtual
USB device.
(1) Check that the AC power cord of the machine is unplugged. When the machine is
connected to the computer, disconnect the USB cable.
(3) Press and hold the key. The four boxes appear on the LCD.
(4) Press the 4th box with no display. The display of numeric keys and others appear on
the LCD.
(5) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The machine enters into
the initial state of maintenance mode.
(6) Double-click "maintenance.exe" for the maintenance driver stored in the temporary
folder to execute it.
(7) The Device Driver Installation Wizard startup window appears. Click the [Next].
(8) The WHQL alert window appears three times. Click the [Continue Anyway] on each
window to continue installation.
(9) The Device Driver Installation Wizard completion window appears. Click the [Finish].
(11) The Found New Hardware Wizard startup window appears. Select "Install the software
automatically" and click the [Next].
(12) The WHQL alert window appears. Click the [Continue Anyway].
(13) When the driver is installed successfully, the Found New Hardware Wizard completion
window appears. Click the [Finish].
(14) Repeat steps (11) to (13) three times to complete the unique driver installation
procedure.
(15) Disconnect the USB cable, and unplug the AC power cord of the machine.

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Brother Advanced Document Scanner

Read this manual thoroughly before maintenance work.

CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS

2. NETWORK CONNECTIVITY........................................................................................................ 1-3

3. SERVICE INFORMATION............................................................................................................ 1-3

4. CONSUMABLE PARTS ............................................................................................................... 1-3

5. PAPER ......................................................................................................................................... 1-4

6. SCANNER .................................................................................................................................... 1-5

CHAPTER 2 ERROR INDICATIONS & TROUBLESHOOTING

2. OVERVIEW .................................................................................................................................. 2-3

3. ERROR INDICATIONS................................................................................................................. 2-8

4. TROUBLESHOOTING ............................................................................................................... 2-14

CHAPTER 4 ADJUSTING AND UPDATING SETTINGS

2. IF YOU REPLACE THE CIS UNIT ............................................................................................. 4-12

3. IF YOU REPLACE THE MULTI FEEDING SENSOR ................................................................ 4-16

4. IF YOU REPLACE THE PANEL ASSY...................................................................................... 4-19

5. IF YOU REPLACE THE PICK UP ROLLER / REVERSE ROLLER .......................................... 4-22

CHAPTER 5 SERVICE FUNCTIONS

CHAPTER 6 WIRING DIAGRAM

CHAPTER 7 PERIODICAL MAINTENANCE

APPENDIX 1 SERIAL NUMBERING SYSTEM

APPENDIX 2 DELETING USER SETTING INFORMATION

APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Unplug icons indicate that you should unplug the machine.

This icon indicates that flammable sprays may not be used.

Follow all warnings and instructions marked on the machine.

• DO NOT place your machine next to sources of interference, such as speakers or

Power Cord Safety:

DO NOT use a damaged AC adapter.

DO NOT place heavy objects on, damage, or modify the AC adapter.

DO NOT forcibly bend the cord of the AC adapter.

DO NOT forcibly pull the cord of the AC adapter.

DO NOT drop, hit, or otherwise damage the AC adapter.

DO NOT exceed the rated input or output of the AC adapter.

DO NOT connect the supplied AC adapter to other products.

DO NOT use flammable substances, any type of spray or an organic solvent/liquid

DO NOT handle the plug with wet hands.

• Disruption of power can wipe out information in the machine’s memory.

Important safety instructions

Supported Hard Disk Space

5.2 Media Specifications

Document detection actuator

Document scanning position actuator

Second side CIS unit

Paper feed jam actuator

Output tray First side CIS unit

<Front side> <Back side>

Panel unit Front cover sensor

LCD Wireless LAN PCB

Touch panel unit

First side CIS unit

Paper feed jam sensor PCB