ICT Occupational Standards Level 6

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION
COUNCIL (TVET CDACC)
NATIONAL OCCUPATIONAL STANDARDS
FOR
ICT TECHNICIAN
LEVEL 6
TVET CDACC
P.O BOX 15745-00100
NAIROBI
First published 2018
Copyright © TVET CDACC
All rights reserved. No part of these occupational standards may be reproduced, distributed,
or transmitted in any form or by any means, including photocopying, recording, or other
electronic or mechanical methods without the prior written permission of the TVET CDACC,
except in the case of brief quotations embodied in critical reviews and certain other non-
commercial uses permitted by copyright law. For permission requests, write to the Council
Secretary/CEO, at the address below:
Council Secretary/CEO
TVET Curriculum Development, Assessment and Certification Council
P.O. Box 15745–00100 Nairobi, Kenya
Email: cdacc.tvet@gmail.com
© TVET CDACC 2018 1

FOREWORD
The provision of quality education and training is fundamental to the Government’s overall
strategy for social economic development. Quality education and training will contribute to
achievement Kenya’s development blue print and sustainable development goals.
Reforms in the education sector are necessary for the achievement of Kenya Vision 2030
and meeting the provisions of the Constitution of Kenya 2010. The education sector had to
be aligned to the Constitution and this resulted to the formulation of the Policy Framework
for Reforming Education and Training (Sessional Paper No. 4 of 2016). A key feature of
this policy is the radical change in the design and delivery of the TVET training. This
policy document requires that training in TVET be competency based, curriculum
development be industry led, certification be based on demonstration of competence and
mode of delivery allows for multiple entry and exit in TVET programmes.
These reforms demand that Industry takes a leading role in curriculum development to ensure
the curriculum addresses its competence needs. It is against this background that these
Occupational Standards were developed for the purpose of developing a competency-based
curriculum for ICT Technician Level 6. These Occupational Standards will also be the basis
for assessment of an individual for competence certification.
It is my conviction that these Occupational Standards will play a great role towards
development of competent human resource for the ICT sector’s growth and sustainable
development.
PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

MINISTRY OF EDUCATION

PREFACE
The TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC), in conjunction with ICT Sector Skills Advisory Committee (SSAC) have
developed these Occupational Standards for an ICT Technician. These standards will be the
bases for development of a competency-based curriculum for ICT Technician Level 6.
These Standards will also be the bases for assessment of an individual for competence
certification.
The occupational standards are designed and organized with clear performance criteria for
each element of a unit of competency. These standards also outline the required knowledge
and skills as well as evidence guide.
I am grateful to the Council Members, Council Secretariat, ICT SSAC, expert workers and
all those who participated in the development of these occupational standards.
Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. Eng. Tech.

CHAIRMAN, TVET CDACC

ACKNOWLEDGMENT
These Occupational Standards were developed through combined effort of various

stakeholders from private and public organizations. I am sincerely thankful to the
management of these organizations for allowing their staff to participate in this course. I
wish to acknowledge the invaluable contribution of industry players who provided inputs
towards the development of these Standards.
I thank TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC) for providing guidance on the development of these Standards. My gratitude goes
to the ICT Sector Skills Advisory Committee (SSAC) members for their contribution to the
development of these Standards. I thank all the individuals and organizations who
participated in the validation of these Standards.
I acknowledge all other institutions which in one way or another contributed to the
development of these Standards.
CHAIRMAN ICT SECTOR SKILLS ADVISORY COMMITTEE

TABLE OF CONTENTS
FOREWORD.........................................................................................................................III
PREFACE..............................................................................................................................IV
ACKNOWLEDGMENT.........................................................................................................V
ACRONYMS..........................................................................................................................VI
COURSE OVERVIEW......................................................................................................VIII
BASIC UNITS OF COMPETENCY......................................................................................1
DEMONSTRATE COMMUNICATION SKILLS................................................................2
DEMONSTRATE NUMERACY SKILLS............................................................................7
DEMONSTRATE DIGITAL LITERACY..........................................................................11
DEMONSTRATE ENTREPRENEURIAL SKILLS...........................................................16
DEMONSTRATE EMPLOYABILITY SKILLS................................................................21
DEMONSTRATE ENVIRONMENTAL LITERACY........................................................30
DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES...............37
COMMON UNIT OF COMPETENCY...............................................................................43
APPLY BASIC ELECTRONIC...........................................................................................44
CORE UNITS OF COMPETENCIES...............................................................................49
PERFORM COMPUTER NETWORKING.........................................................................50
INSTALL COMPUTER SOFTWARE................................................................................55
CONTROL ICT SECURITY THREATS............................................................................60
PERFORM ICT SYSTEM SUPPORT.................................................................................64
PERFORM WEBSITE DESIGN.........................................................................................68
PERFORM COMPUTER REPAIR AND MAINTENANCE.............................................73
MANAGE DATABASE SYSTEMS...................................................................................77
MANAGE INFORMATION SYSTEM...............................................................................82
PERFORM GRAPHIC DESIGN.........................................................................................86
DEVELOP COMPUTER PROGRAM................................................................................92
MOBILE APPLICATION DEVELOPMENT.....................................................................97
PERFORM SYSTEM ANALYSIS AND DESIGN...........................................................102

ACRONYMS
CAD Computer Aided Design
CCTV Closed Circuit Television
CDACC Curriculum Development, Assessment and Certification Council
DMA Direct Memory Access
DTP Desktop Publishing
DSS Decision Support System
EMS Environmental Management Systems
ERP Enterprise Resource Planning
FIFO First In First Out
HSE Health, safety and environment
HTTP Hypertext Transfer Protocol
ICT Information Communication Technology
IS Information system
ISP Information security policy
KCSE Kenya Certificate of Secondary Education
KNQA Kenya National Qualification Authority
KNQF Kenya National Qualification Framework
LAN Local Area Network
MIS Management Information System
OIS Operation Information System
OSH Occupational Health and Safety
PAN Personal Area Network
POST Power on Self-Test
PPE Personal Protective Equipment
RAM Random Access Memory
SDLC System Development life cycle
SSFT Shortest Seek Time First
TVET Technical and Vocational Education and Training
TPS Transaction Processing System

WAN Wide Area Network
KEY TO UNIT CODE
IT/OS/ICT/BC/01/6 A
Industry or sector
Occupational Standards
Occupational area
Type of competency
Competency number
Competency level
Version control

COURSE OVERVIEW
ICT Technician Level 6 qualification consists of competencies that a person must achieve to
enable him/her to be certified as an ICT technician.
ICT Technician is a person who can demonstrate underpinning knowledge and competence in
Supporting or enabling the use of ICT equipment and applications, selecting appropriate ICT
resources, techniques, configurations, procedures and methods, Installing, operating, and
maintaining ICT systems.
Therefore, an ICT technician is a well-trained person who can carry out these responsibilities.
These responsibilities comprise the units of competency of an ICT Technician certificate
level 6 which include the following basic and core competencies:
BASIC COMPETENCIES
1. Demonstrate communication skills
2. Demonstrate Numeracy Skills
3. Demonstrate digital literacy
4. Demonstrate entrepreneurial skills
5. Demonstrate employability skills
6. Demonstrate environmental literacy
7. Demonstrate occupational safety and health practices
COMMON COMPETENCIES
1. Apply Basic Electronics
CORE COMPETENCIES
1. Perform Computer Networking
2. Install Computer software
3. Control ICT Security Threats
4. Perform ICT System Support
5. Perform Website Design
6. Perform Computer Repair and Maintenance
7. Manage Database System
8. Perform Management Information System
9. Perform Graphic Design
10. Develop Computer program
11. Develop Mobile Application
12. Perform System Analysis and Design

BASIC UNITS OF COMPETENCY

DEMONSTRATE COMMUNICATION SKILLS
UNIT CODE: IT/OS/ICT/BC/01/6/A
UNIT DESCRIPTION
This unit covers the competencies required in meeting communication needs of clients and
colleagues; developing, establishing, maintaining communication pathways and strategies. It
also covers competencies for conducting interview, facilitating group discussion and
representing the organization in various forums.
ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements which specify the required level of
key outcomes performance for each of the elements.
which make up Bold and italicized terms are elaborated in the Range
workplace function
1. Meet 1.1 Specific communication needs of clients and colleagues are
communication identified and met
needs of clients 1.2 Different approaches are used to meet communication needs of
and colleagues clients and colleagues
1.3 Conflict is addressed promptly and in a timely way and in a
manner, which does not compromise the standing of the
organization
2. Develop 2.1 Strategies for effective internal and external dissemination of
communication information are developed to meet the organization’s
strategies requirements
2.2 Special communication needs are considered in developing
strategies to avoid discrimination in the workplace
2.3 Communication strategies are analyzed, evaluated and revised
where necessary to make sure they are effective
3. Establish and 3.1 Pathways of communication are established to meet requirements
maintain of organization and workforce
communication 3.2 Pathways are maintained and reviewed to ensure personnel are
pathways informed of relevant information
4. Promote use of 4.1 Information is provided to all areas of the organization to
communication facilitate implementation of the strategy
strategies 4.2 Effective communication techniques are articulated and modelled
to the workforce
4.3 Personnel are given guidance about adapting communication
strategies to suit a range of contexts
5. Conduct 5.1 A range of appropriate communication strategies are employed

interview in interview situations
5.2 Records of interviews are made and maintained in accordance
with organizational procedures
5.3 Effective questioning, listening and nonverbal communication
techniques are used to ensure that required message is
communicated
6. Facilitate group 6.1 Mechanisms which enhance effective group interaction is
discussion defined and implemented
6.2 Strategies which encourage all group members to participate are
used routinely
6.3 Objectives and agenda for meetings and discussions are
routinely set and followed
6.4 Relevant information is provided to group to facilitate outcomes
6.5 Evaluation of group communication strategies is undertaken to
promote participation of all parties
6.6 Specific communication needs of individuals are identified and
addressed
7. Represent the 7.1 When participating in internal or external forums, presentation is
organization relevant, appropriately researched and presented in a manner to
promote the organization
7.2 Presentation is clear and sequential and delivered within a
predetermined time
7.3 Appropriate media is utilized to enhance presentation
7.4 Differences in views are respected
7.5 Written communication is consistent with organizational
standards
7.6 Inquiries are responded in a manner consistent with
organizational standard
RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Variable Range
Communication strategies  Language switch
include but not limited to:  Comprehension check
 Repetition
 Asking confirmation
 Paraphrase
 Clarification request
 Translation

 Restructuring
 Approximation
 Generalization
Effective group interaction  Identifying and evaluating what is occurring within an
includes but not limited to: interaction in a nonjudgmental way
 Using active listening
 Making decision about appropriate words, behavior
 Putting together response which is culturally
appropriate
 Expressing an individual perspective
 Expressing own philosophy, ideology and background
and exploring impact with relevance to communication
Situations include but not  Establishing rapport
limited to:  Eliciting facts and information
 Facilitating resolution of issues
 Developing action plans
 Diffusing potentially difficult situations
REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:

 Effective communication
 Active listening
 Giving/receiving feedback
 Interpretation of information
 Role boundaries setting
 Negotiation
 Establishing empathy
 Openness and flexibility in communication
 Communication skills required to fulfill job roles as specified by the
organization
 Writing communications strategy
 Applying key elements of communications strategy
Required Knowledge
The individual needs to demonstrate knowledge of:
 Communication process
 Dynamics of groups and different styles of group leadership

 Communication skills relevant to client groups
 Flexibility in communication
 Communication skills relevant to client groups
Key elements of communications strategy
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical aspects Assessment requires evidence that the candidate:
of Competency 1.1 Developed communication strategies to meet the organization
requirements and applied in the workplace
1.2 Established and maintained communication pathways for
effective communication in the workplace
1.3 Used communication strategies involving exchanges of
complex oral information
2. Resource The following resources should be provided:
Implications
4. 1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
4. 2 Materials relevant to the proposed activity or tasks
3. Methods of Competency in this unit may be assessed through:
Assessment
3.1 Direct Observation/Demonstration with Oral Questioning
3.2 Written Examination
4. Context of Competency may be assessed individually in the actual workplace
Assessment or through accredited institution
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

DEMONSTRATE NUMERACY SKILLS
UNIT DESCRIPTION
This unit describes the competencies required by a worker in order to apply a wide range of
mathematical calculations for work; apply ratios, rates and proportions to solve problems;
estimate, measure and calculate measurement for work; Use detailed maps to plan travel
routes for work; Use geometry to draw and construct 2D and 3D shapes for work; Collect,
organize and interpret statistical data; Use routine formula and algebraic expressions for work
and use common functions of a scientific calculator

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range.
1. Apply a wide range of 1.1 Mathematical information embedded in a range of
mathematical workplace tasks and texts is extracted
calculations for work 1.2 Mathematical information is interpreted and
comprehended
1.3 A range of mathematical and problem solving processes
are select and used
1.4 Different forms of fractions, decimals and percentages are
flexibly used
1.5 Calculation performed with positive and negative numbers
1.6 Numbers are expressed as powers and roots and are used
in calculations
1.7 Calculations done using routine formulas
1.8 Estimation and assessment processes are used to check
outcome
1.9 Mathematical language is used to discuss and explain the
processes, results and implications of the task
2. Use and apply ratios, 2.1 Information regarding ratios, rates and proportions
rates and proportions extracted from a range of workplace tasks and texts
for work 2.2 Mathematical information related to ratios, rate and
proportions is analyzed
2.3 Problem solving processes are used to undertake the task

2.4 Equivalent ratios and rates are simplified
2.5 Quantities are calculated using ratios, rates and
proportions
2.6 Graphs, charts or tables are constructed to represent ratios,
rates and proportions
2.6 The outcomes reviewed and checked
2.7 Information is record using mathematical language and
symbols
3. Estimate, measure and 3.1 Measurement information embedded in workplace texts

calculate measurement and tasks are extracted and interpreted
for work 3.2 Appropriate workplace measuring equipment are
identified and selected
3.3 Accurate measurements are estimate and made
3.4 The area of 2D shapes including compound shapes are
calculated
3.5 The volume of 3D shapes is calculated using relevant
formulas
3.6 Sides of right angled triangles are calculated using
Pythagoras’ theorem
3.7 conversions are perform between units of measurement
3.8 Problem solving processes are used to undertake the task
3.9 The measurement outcomes are reviewed and checked
3.10 Information is recorded using mathematical language and
symbols appropriate for the task
4. Use detailed maps to 4.1 Different types of maps are identified and interpreted
plan travel routes for 4.2 Key features of maps are identified
work 4.3 Scales are identified and interpreted
4.4 Scales are applied to calculate actual distances
4.5 Positions or locations are determined using directional
information
4.6 Routes are planned by determining directions and
calculating distances, speeds and times
4.7 Information is gathered and identified and relevant factors
related to planning a route checked
4.8 Relevant equipment is select and checked for accuracy and
operational effectiveness
4.9 Task is planned and recorded using specialized
mathematical language and symbols appropriate for the task
5. Use geometry to draw 5.1 A range of 2D shapes and 3D shapes and their uses in
2D shapes and work contexts is identified
construct 3D shapes 5.2 Features of 2D and 3D shapes are named and described
for work

5.3 Types of angles in 2D and 3D shapes are identified
5.4 Angles are drawn, estimated and measured using
geometric instruments
5.5 Angle properties of 2D shapes are named and identified
5.6 Angle properties are used to evaluate unknown angles in
shapes
5.7 Properties of perpendicular and parallel lines are applied to
shapes
5.8 Understanding and use of symmetry is demonstrated
5.9 Understanding and use of similarity is demonstrated
5.10 The workplace tasks and mathematical processes
required are identified
5.11 2D shapes is drawn for work
5.12 3D shapes is constructed for work
5.13 The outcomes are reviewed and checked
5.14 Specialized mathematical language and symbols
appropriate for the task are used
6. Collect, organize, and 6.1 Workplace issue requiring investigation are identified
interpret statistical 6.2 Audience / population / sample unit is determined
data for work 6.3 Data to be collected is identified
6.4 Data collection method is selected
6.5 Appropriate statistical data is collected and organized
6.6 Data is illustrated in appropriate formats
6.7 The effectiveness of different types of graphs are
compared
6.8 The summary statistics for collected data is calculated
6.9 The results / findings are interpreted
6.10 Data is checked to ensure that it meets the expected
results and content
6.11 Information from the results including tables, graphs and
summary statistics is extracted and interpreted
6.12 Mathematical language and symbols are used to report
results of investigation
7. Use routine formula 7.1 Understanding of informal and symbolic notation,

and algebraic representation and conventions of algebraic expressions is
expressions for work demonstrated
7.2 Simple algebraic expressions and equations are developed
7.3 Operate on algebraic expressions
7.4 Algebraic expressions are simplified
7.5 Substitution into simple routine equations is done
7.6 Routine formulas used for work tasks are identified and

comprehended
7.7 Routine formulas are evaluate by substitution
7.8 Routine formulas transposed
7.9 Appropriate formulas are identified and used for work
related tasks
7.10Outcomes are checked and result of calculation used
8. Use common 8.1 Required numerical information to perform tasks is

functions of a located
scientific calculator 8.2 The order of operations and function keys necessary to
for work solve mathematical calculation are determined
8.3 Function keys on a scientific calculator are identified and
used
8.4 Estimations are referred to check reasonableness of
problem solving process
8.5 Appropriate mathematical language, symbols and
conventions are used to report results
RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Geometry May include but not limited to:
2.1 Scale drawing
2.2 Triangles
2.3 Simple solid
2.4 Round
2.5 Square
2.6 Rectangular
2.7 Triangle
2.8 Sphere
2.9 Cylinder
2.10 Cube
2.11 Polygons
2.12 Cuboids


Required Skills
 Applying Fundamental operations (addition, subtraction, division, multiplication)
 Using calculator
 Using different measuring tools
Required knowledge
 Types of common shapes
 Differentiation between two dimensional shapes / objects
 Formulae for calculating area and volume
 Types and purpose of measuring instruments
 Units of measurement and abbreviations
 Fundamental operations (addition, subtraction, division, multiplication)
 Rounding techniques
 Types of fractions
 Different types of tables and graphs
 Meaning of graphs, such as increasing, decreasing, and constant value
 Preparation of basic data, tables & graphs
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical aspects of Assessment requires evidence that the candidate:

Competency
1.5 1.1 Performed Calculation involving positive and
negative numbers
1.2 Used numbers expressed as powers and roots in
calculations
1.3. Simplified rates and ratios
1.4 Constructed graphs, charts and tables to represent
ratios, rates and proportions
1.6 Calculated volume of 3D shapes using relevant
formulas
1.7 Calculated sides of right-angle triangles using
Pythagoras’ theorem
1.8 Applied scales in calculation of actual distances
1.9 Planned routes by determining directions, distance
calculation speeds and time
1.10 Identified angles in 2D and 3D shapes
1.11 Used angle properties to evaluate unknown angles
1.12 Applied properties of perpendicular and parallel lines

in shapes construction
1.13 Collected and organized appropriate statistical data.

1.14 Simplified algebraic expressions
1.15 Identified and used appropriate formulas for work
related tasks
1.16 Identified and used function keys of scientific
calculator

Implications
2.1 Access to relevant workplace or appropriately
simulated environment where assessment can take
place
2.2 Materials relevant to the proposed activity or tasks
3. Methods of Competency in this unit may be assessed through:
Assessment
3.1 Direct Observation/Demonstration with Oral
Questioning
3.2 Written Examination
4. Context of Competency may be assessed individually in the actual

Assessment workplace or through accredited institution
5. Guidance Holistic assessment with other units relevant to the

information for industry sector, workplace and job role is
assessment recommended.
DEMONSTRATE DIGITAL LITERACY
UNIT DESCRIPTION
This unit covers the competencies required to effectively use digital devices such as
smartphones, tablets, laptops and desktop PCs. It entails identifying and using digital devices
such as smartphones, tablets, laptops and desktop PCs for purposes of communication, work
performance and management at the work place.

These describe the These are assessable statements which specify the required level
key outcomes which of performance for each of the elements.
make up workplace
function Bold and italicized terms are elaborated in the Range
1. Identify 1.1 Concepts of ICT are determined in accordance with computer

appropriate equipment
computer 1.2 Classifications of computers are determined in accordance
software and with manufacturers specification
hardware 1.3 Appropriate computer software is identified according to
manufacturer’s specification
1.4 Appropriate computer hardware is identified according to
manufacturer’s specification
1.5 Functions and commands of operating system are determined
in accordance with manufacturer’s specification
2. Apply security 2.1 Data security and privacy are classified in accordance with
measures to data, the prevailing technology
hardware, 2.2 Security threats reidentified and control measures are
software in applied in accordance with laws governing protection of ICT
automated 2.3 Computer threats and crimes are detected.
environment 2.4 Protection against computer crimes is undertaken in
accordance with laws governing protection of ICT
3. Apply computer 3.1 Word processing concepts are applied in resolving workplace
software in tasks, report writing and documentation
solving tasks 3.2 Word processing utilities are applied in accordance with
workplace procedures
3.3 Worksheet layout is prepared in accordance with work
procedures
3.4 Worksheet is build and data manipulated in the worksheet in
accordance with workplace procedures
3.5 Continuous data manipulated on worksheet is undertaken in
accordance with work requirements
3.6 Database design and manipulation is undertaken in
accordance with office procedures
3.7 Data sorting, indexing, storage, retrieval and security is
provided in accordance with workplace procedures
4. Apply internet 4.1 Electronic mail addresses are opened and applied in
and email in workplace communication in accordance with office policy
communication at 4.2 Office internet functions are defined and executed in
workplace accordance with office procedures
4.3 Network configuration is determined in accordance with
office operations procedures
4.4 Official World Wide Web is installed and managed according
to workplace procedures

5. Apply Desktop 5.1 Desktop publishing functions and tools are identified in
publishing in accordance with manufactures specifications
official 5.2 Desktop publishing tools are developed in accordance with
assignments work requirements
5.3 Desktop publishing tools are applied in accordance with
workplace requirements
5.4 Typeset work is enhanced in accordance with workplace
standards
6. Prepare 6.1 Types of presentation packages are identified in accordance
presentation with office requirements
packages 6.2 Slides are created and formulated in accordance with
workplace procedures
6.3 Slides are edited and run in accordance with work procedures
6.4 Slides and handouts are printed according to work
requirements
RANGE
Variable Range
Appropriate computer A collection of instructions or computer tools that enable the
software may include but user to interact with a computer, its hardware, or perform
not limited to: tasks.
Appropriate computer Collection of physical parts of a computer system such as;

hardware may include but  Computer case, monitor, keyboard, and mouse
not limited to:  All the parts inside the computer case, such as the hard
disk drive, motherboard and video card
Data security and privacy  Confidentiality of data
may include but not limited  Cloud computing
to:  Integrity -but-curious data surfing
Security and control  Counter measures against cyber terrorism
measures may include but  Risk reduction
not limited to:  Cyber threat issues
 Risk management
 Pass-wording
Security threats may  Cyber terrorism
include but not limited to:  Hacking
Word processing concepts Using a special program to create, edit and print documents
may include but not limited
to:

Network configuration Organizing and maintaining information on the components
may include but not limited of a computer network
to:

Required Skills

 Analytical skills
 Interpretation
 Typing
 Communication
 Computing (applying fundamental operations such as addition, subtraction, division
and multiplication)
 Using calculator
 Basic ICT skills
Required Knowledge
 Software concept
 Functions of computer software and hardware
 Data security and privacy
 Computer security threats and control measures
 Technology underlying cyber-attacks and networks
 Cyber terrorism
 Computer crimes
 Detection and protection of computer crimes
 Laws governing protection of ICT
 Word processing;
 Functions and concepts of word processing.
 Documents and tables creation and manipulations
 Mail merging
 Word processing utilities
 Spread sheets;
 Meaning, formulae, function and charts, uses and layout
 Data formulation, manipulation and application to cells

 Database;
 Database design, data manipulation, sorting, indexing, storage
retrieval and security

 Desktop publishing;
 Designing and developing desktop publishing tools
 Manipulation of desktop publishing tools
 Enhancement of typeset work and printing documents
 Presentation Packages;
 Types of presentation Packages
 Creating, formulating, running, editing, printing and presenting
slides and handouts
 Networking and Internet;
 Computer networking and internet.
 Electronic mail and world wide web
 Emerging trends and issues in ICT;
 Identify and integrate emerging trends and issues in ICT
 Challenges posed by emerging trends and issues
EVIDENCE GUIDE
1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified and controlled security threats
1.2 Detected and protected computer crimes
1.3 Applied word processing in office tasks
1.4 Designed, prepared work sheet and applied data to the cells in
accordance to workplace procedures
1.5 Opened electronic mail for office communication as per
workplace procedure
1.6 Installed internet and World Wide Web for office tasks in
accordance with office procedures
1.7 Integrated emerging issues in computer ICT applications
1.8 Applied laws governing protection of ICT
2. Resource 2.1 Tablets
Implications 2.2 Laptops and
2.3 Desktop PCs
2.4 Desktop computer
2.5 Lap top
2.6 Calculator
2.7 Internet
2.8 Smart phone
2.9 Operations Manuals

3. Methods of Competency may be assessed through:
Assessment 3.1 Written Test
3.2 Demonstration
3.3 Practical assignment
3.4 Interview/Oral Questioning
3.5 Demonstration
4. Context of Competency may be assessed in an off and on the job setting
Assessment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment
DEMONSTRATE UNDERSTANDING OF ENTREPRENEURSHIP
UNIT CODE : IT/OS/ICT/BC/04/6/A
UNIT DESCRIPTION
This unit covers the competencies required to demonstrate understanding of entrepreneurship.

It involves demonstrating understanding of an entrepreneur, entrepreneurship and self-
employment. It also involves identifying entrepreneurship opportunities, creating
entrepreneurial awareness, applying entrepreneurial motivation and developing business
innovative strategies.

1. Demonstrate understanding 1.1 Entrepreneurs and Business persons are
of an Entrepreneur distinguished as per principles of
entrepreneurship
1.2 Types of entrepreneurs are identified as per
principles of entrepreneurship
1.3 Ways of becoming an Entrepreneur are
identified as per principles of Entrepreneurship
1.4 Characteristics of Entrepreneurs are identified
as per principles of Entrepreneurship
1.5 Factors affecting Entrepreneurship development

are explored as per principles of
Entrepreneurship
2. Demonstrate understanding 2.1 Entrepreneurship and self-employment are
of Entrepreneurship and self- distinguished as per principles of
employment entrepreneurship
2.2 Importance of self-employment is analysed
based on business procedures and strategies
2.3 Requirements for entry into self-employment
are identified according to business procedures
and strategies
2.4 Role of an Entrepreneur in business is
determined according to business procedures
and strategies
2.5 Contributions of Entrepreneurs to National
development are identified as per business
procedures and strategies
2.6 Entrepreneurship culture in Kenya is explored
as per business procedures and strategies
2.7 Born or made Entrepreneurs are distinguished
as per entrepreneurial traits
3. Identify Entrepreneurship 3.1 Sources of business ideas are identified as per
opportunities business procedures and strategies
3.2 Business ideas and opportunities are generated
as per business procedures and strategies
3.3 Business life cycle is analysed as per business
3.4 Legal aspects of business are identified as per
3.5 Product demand is assessed as per market
strategies
3.6 Types of business environment are identified
and evaluated as per business procedures
3.7 Factors to consider when evaluating business
environment are explored based on business
procedure and strategies
3.8 Technology in business is incorporated as per
best practice
4. Create entrepreneurial 4.1 Forms of businesses are explored as per

awareness business procedures and strategies
4.2 Sources of business finance are identified as per
business procedures and strategies
4.3 Factors in selecting source of business finance
are identified as per business procedures and

strategies
4.4 Governing policies on Small Scale Enterprises
(SSEs) are determined as per business
4.5 Problems of starting and operating SSEs are
explored as per business procedures and
strategies
5. Apply entrepreneurial 5.1 Internal and external motivation factors are

motivation determined in accordance with motivational
theories
5.2 Self-assessment is carried out as per
entrepreneurial orientation
5.3 Effective communications are carried out in
accordance with communication principles
5.4 Entrepreneurial motivation is applied as per
motivational theories
6. Develop innovative business 6.1 Business innovation strategies are determined in

strategies accordance with the organization strategies
6.2 Creativity in business development is

demonstrated in accordance with
business strategies
6.3 Innovative business strategies are

developed as per business principles
6.4 Linkages with other entrepreneurs are

created as per best practice
6.5 ICT is incorporated in business growth

and development as per best practice
7. Develop Business Plan 7.1 Identified Business is described as per business

7.2 Marketing plan is developed as per business
plan format
7.3 Organizational/Management plan is prepared in

accordance with business plan format
7.4 Production/operation plan in accordance with
business plan format
7.5 Financial plan is prepared in accordance with
the business plan format
7.6 Executive summary is prepared in accordance
with business plan format
7.7 Business plan is presented as per best practice
RANGE

Variable Range
include but not limited to:
1. Types of entrepreneurs but not 1.1 Innovators
limited to: 1.2 Imitators
1.3 Craft
1.4 Opportunistic
1.5 Speculators
2. Principles of Entrepreneurship but 2.1 Visionary
not limited to: 2.2 Solution provider
2.3 Accountability
2.4 Growth and marketing
2.5 Resilient
2.6 Tenacious
3. Characteristics of Entrepreneurs 3.1 Creative

include but not limited to: 3.2 Innovative
3.3 Planner
3.4 Risk taker
3.5 Networker
3.6 Confident
3.7 Flexible
3.8 Persistent
3.9 Patient
3.10 Independent
3.11 Future oriented
3.12 Goal oriented
4. Requirements for entry into self- 4.1 Technical skills

employment 4.2 Management skills
4.3 Entrepreneurial skills
4.4 Resources
4.5 Infrastructure
5. Internal motivation include but not 5.1 Interest

limited to: 5.2 Passion
5.3 Freedom
5.4 Prestige
6. Business environment 6.1 External

6.2 Internal
6.3 Intermediate

Variable Range
1.3 Craft
1.4 Opportunistic
1.5 Speculators
2.3 Accountability
2.5 Resilient
2.6 Tenacious

3.3 Planner
3.4 Risk taker
3.5 Networker
3.6 Confident
3.7 Flexible
3.8 Persistent
3.9 Patient
3.10 Independent
3.12 Goal oriented

4.4 Resources
4.5 Infrastructure
7. Forms of businesses 7.1 Sole proprietorship

7.2 Partnership
7.3 Limited companies
7.4 Cooperatives
8. Governing policies 8.1 Increasing scope for finance

8.2 Promoting cooperation between
entrepreneurs and private sector
8.3 Reducing regulatory burden on
entrepreneurs

Variable Range
1.3 Craft
1.4 Opportunistic
1.5 Speculators
2.3 Accountability
2.5 Resilient
2.6 Tenacious

3.3 Planner
3.4 Risk taker
3.5 Networker
3.6 Confident
3.7 Flexible
3.8 Persistent
3.9 Patient
3.10 Independent
3.12 Goal oriented

4.4 Resources
4.5 Infrastructure
8.4 Developing IT tools for entrepreneurs
9. External motivation include but not 9.1 Rewards

limited to: 9.2 Punishment
9.3 Enabling environment
9.4 Government policies
10. Entrepreneurial orientation include 10.1 Passion

Variable Range
1.3 Craft
1.4 Opportunistic
1.5 Speculators
2.3 Accountability
2.5 Resilient
2.6 Tenacious

3.3 Planner
3.4 Risk taker
3.5 Networker
3.6 Confident
3.7 Flexible
3.8 Persistent
3.9 Patient
3.10 Independent
3.12 Goal oriented

4.4 Resources
4.5 Infrastructure
but not limited to: 10.2 Interest

10.3 Hobbies
10.4 Skills
11. Innovative business strategies 11.1 New products

include but not limited to: 11.2 New methods of production
11.3 New markets
11.4 New sources of supplies
11.5 Change in industrialization

Variable Range
1.3 Craft
1.4 Opportunistic
1.5 Speculators
2.3 Accountability
2.5 Resilient
2.6 Tenacious

3.3 Planner
3.4 Risk taker
3.5 Networker
3.6 Confident
3.7 Flexible
3.8 Persistent
3.9 Patient
3.10 Independent
3.12 Goal oriented

4.4 Resources
4.5 Infrastructure
12. Communication principles include 12.1 Feed back

but not limited to: 12.2 Attention
12.3 Clarity
12.4 Timeliness
12.5 Adequacy
12.6 Consistency
12.7 Informality
13. Motivational theories include but not 13.1 Marslows theory

limited to: 13.2 McClelland theory

Variable Range
1.3 Craft
1.4 Opportunistic
1.5 Speculators
2.3 Accountability
2.5 Resilient
2.6 Tenacious

3.3 Planner
3.4 Risk taker
3.5 Networker
3.6 Confident
3.7 Flexible
3.8 Persistent
3.9 Patient
3.10 Independent
3.12 Goal oriented

4.4 Resources
4.5 Infrastructure
13.3 Fredrick Tylors theory

Required Skills
 Assessing a range of alternative products and strategies

 Critically analyzing information, summarizing and making sense of previous and current
market trends
 Identifying changing consumer preferences and demographics
 Thinking “outside the box”
 Ensuring quality consistency
 Reducing lead time to product/service delivery
 Management
 Using formal problem-solving procedures, e. g., root-cause analysis, six sigmas
 Communication
 Applying motivational principles, e. g., positive stroking, behavior modification
 Assessing range of alternatives rather than choosing the easiest option
 Achieving ownership and credibility for the enterprise vision
 Critically analyzing information, summarizing and making sense of previous and current
market trends
 Developing solutions and practical strategies which are “outside the box”
Required Knowledge
 Entrepreneurial competencies
 Decision making
 Business communication
 Change management
 Coping with competition
 Risk taking
 Net working
 Time management
 Leadership
 Factors affecting entrepreneurship development
 Principles of Entrepreneurship
 Features and benefits of common operational practices, e. g., continuous improvement
(kaizen), waste elimination,
 Conflict resolution
 Health, safety and environment (HSE) principles and requirements
 Customer care strategies
 Basic financial management
 Business strategic planning
 Impact of change on individuals, groups and industries
 Government and regulatory processes
 Local and international market trends
 Product promotion strategies
 Market and feasibility studies
 Government and regulatory processes

 Local and international business environment
 Concepts of change management
 Relevant developments in other industries
 Regional/ County business expansion strategies
 Innovation in business
EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Distinguished entrepreneurs and business persons correctly
1.2 Identified ways of becoming an entrepreneur appropriately
1.3 Explored factors affecting entrepreneurship development
appropriately
1.4 Analysed importance of self-employment accurately
1.5 Identified requirements for entry into self-employment
correctly
1.6 Identified sources of business ideas correctly
1.7 Generated Business ideas and opportunities correctly
1.8 Analysed business life cycle accurately
1.9 Identified legal aspects of business correctly
1.10 Assessed product demand accurately
1.11 Determined Internal and external motivation factors
appropriately
1.12 Carried out communications effectively
1.13 Identified sources of business finance correctly
1.14 Determined Governing policy on small scale enterprise
appropriately
1.15 Explored problems of starting and operating SSEs
effectively
1.16 Developed Marketing, Organizational/Management,
Production/Operation and Financial plans correctly
1.17 Prepared executive summary correctly
1.18 Determined business innovative strategies appropriately
1.19 Presented business plan effectively
Implications 2.1 Check list
2.2 Research tools (Questionnaire, interview guide, observation

schedule)
2.3 Materials, tools, equipment and machines relevant
3. Methods of 3.1 Written tests

Assessment 3.2 Observation
3.3 Oral questions
3.4 Third party report
3.5 Interviews
3.6 Case problems
3.7 Portfolio
4. Context of 4.1 Competency may be assessed in workplace or in a simulated

Assessment workplace setting
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group
5. Guidance information Holistic assessment with other units relevant to the industry
for assessment sector, workplace and job role is recommended.

DEMONSTRATE EMPLOYABILITY SKILLS
UNIT DESCRIPTON
This unit covers competencies required to demonstrate employability skills. It involves
conducting self-management, demonstrating interpersonal communication, critical safe work
habits, leading a workplace team, planning and organizing work, maintaining professional
growth and development, demonstrating workplace learning, problem solving skills and
managing ethical performance.
workplace function.
Bold and italicized terms are elaborated in the Range
1. Conduct self- 1.1 Personal vision, mission and goals are formulated based
management on potential and in relation to organization objectives
1.2 Emotions are managed as per workplace requirements
1.3 Individual performance is evaluated and monitored
according to the agreed targets.
1.4 Assertiveness is developed and maintained based on the
requirements of the job.
1.5 Accountability and responsibility for own actions are
demonstrated.
1.6 Self-esteem and a positive self-image are developed and
maintained.
1.7 Time management, attendance and punctuality are
observed as per the organization policy.
1.8 Goals are managed as per the organization’s objective

1.9 Self-strengths and weaknesses are identified as per
personal objectives
1.10 Critics are managed as per personal objectives
2. Demonstrate 2.1 Listening and understanding is demonstrated as per
interpersonal communication policy
communication 2.2 Writing to the needs of the audience is demonstrated as per
communication policy
2.3 Speaking, reading and writing is demonstrated as per
communication policy
2.4 Negotiation skills are demonstrated as per communication
policy
2.5 Empathizing is demonstrated as per the communication
policy
2.6 Numeracy is applied as per the communication policy
2.7 Internal and external customers’ needs are identified and
interpreted as per the communication policy
2.8 Persuasion is demonstrated as per the communication
policy
2.9 Communication nnetworks are established as per the
SOPs
2.10 Information is shared as per communication structure
3. Demonstrate critical 3.1 Stress is managed in accordance with workplace
safe work habits procedures.
3.2 Punctuality and time consciousness is demonstrated in line
with workplace policy.
3.3 Personal objectives are integrated with organization goals
based on organization’s strategic plan.
3.4 Resources are utilized in accordance with workplace
policy.
3.5 Work priorities are set in accordance to workplace
procedures.
3.6 Leisure time is recognized in line with organization policy.
3.7 Abstinence from drug and substance abuse is observed as
per workplace policy.
3.8 Awareness of HIV and AIDS is demonstrated in line with
workplace requirements.
3.9 Safety consciousness is demonstrated in the workplace
based on organization safety policy.
3.10 Emerging issues are dealt with in accordance with
organization policy.
4. Lead a workplace 4.1 Performance expectations for the team are set
team 4.2 Duties and responsibilities are assigned in accordance with
the organization policy.
4.3 Team parameters and relationships are identified

according to set rules and regulations.
4.4 Forms of communication in a team are established
according to office policy.
4.5 Communication is carried out as per workplace place
policy and requirements of the job.
4.6 Team performance is supervised
4.7 Feedback on performance is collected and analyzed based
on established team learning process
4.8 Conflicts are resolved between team members in line with
organization rules and regulations.
4.9 Gender mainstreaming is undertaken in accordance with
set regulations.
4.10 Human rights are adhered to in accordance with
existing protocol.
4.11 Healthy relationships are developed and maintained for
harmonious co-existence in line with workplace.
5. Plan and organize 5.1 Task requirements are identified as per the workplace
work objectives
5.2 Task is interpreted in accordance with safety (OHS ),
environmental requirements and quality requirements
5.3 Work activity is organized with other involved personnel
as per the SOPs
5.4 Resources are mobilized, allocated and utilized to meet
project goals and deliverables.
5.5 Work activities are monitored and evaluated in line with
organization procedures.
5.6 Job planning is documented in accordance with workplace
requirements.
5.7 Planning and organizing of work activities is reviewed as
per the workplace requirements
5.8 Time is managed achieve workplace set goals and
objectives.
6. Maintain 6.1 Personal training needs are identified and assessed in line
professional growth with the requirements of the job.
and development 6.2 Training and career opportunities are identified and
availed based on job requirements.
6.3 Resources for training are mobilized and allocated based
organizations skills needs.
6.4 Licensees and certifications relevant to job and career are
obtained and renewed.
6.5 Personal growth is pursued towards improving the
qualifications set for the profession.
6.6 Work priorities and commitments are managed based on

requirement of the job and workplace policy.
6.7 Recognitions are sought as proof of career advancement
in line with professional requirements.
7. Demonstrate 7.1 Own learning is managed as per workplace policy.
workplace learning 7.2 Learning opportunities are sought and allocated based on
job requirement and in line with organization policy.
7.3 Contribution to the learning community at the workplace is
carried out.
7.4 Range of media for learning are established as per the
training need
7.5 Application of learning is demonstrated in both technical
and non-technical aspects based on requirements of the job
7.6 Enthusiasm for ongoing learning is demonstrated
7.7 Time and effort is invested in learning new skills-based job
requirements
7.8 Willingness to learn in different context is demonstrated
based on available learning opportunities arising in the
workplace.
7.9 Awareness of Occupational Health and Safety procedures
are demonstrated in use of technology in the workplace.
7.10 Initiative is taken to create more effective and efficient
processes and procedures in line with workplace policy.
7.11 New systems are developed and maintained in
accordance with the requirements of the job.
7.12 Opportunities that are not obvious are identified and
exploited in line with organization objectives.
7.13 Opportunities for performance improvement are
identified proactively in area of work.
7.14 Awareness of personal role in workplace innovation is
demonstrated.
8. Demonstrate 8.1 Creative, innovative and practical solutions are developed
problem solving based on the problem
skills 8.2 Independence and initiative in identifying and solving
problems is demonstrated.
8.3 Team problems are solved as per the workplace guidelines
8.4 Problem solving strategies are applied as per the
workplace guidelines
8.5 Problems are analyzed and assumptions tested as per the
context of data and circumstances
9. Manage workplace 9.1 Policies and guidelines are observed as per the workplace
ethics requirements
9.2 Self-worth and profession is exercised in line with
personal goals and organizational policies
9.3 Code of conduct is observed as per the workplace

requirements
9.4 Personal and professional integrity is demonstrated as per
the personal goals
9.5 Commitment to jurisdictional laws is demonstrated as per
the workplace requirements
RANGE
Range Variable
Drug and substance abuse include Commonly abused

but not limited to:  Alcohol
 Tobacco
 Miraa
 Over-the-counter drugs
 Cocaine
 Bhang
 Glue
Feedback includes but not limited  Verbal
to:  Written
 Informal
 Formal
Relationships includes but not  Man/Woman
limited to:  Trainer/trainee
 Employee/employer
 Client/service provider
 Husband/wife
 Boy/girl
 Parent/child
 Sibling relationships
Forms of communication include  Written
but not limited to:  Visual
 Verbal
 Non verbal
 Formal and informal
Team includes but not limited to:  Small work group
 Staff in a section/department

 Inter-agency group
Personal growth includes but not  Growth in the job
limited to:  Career mobility
 Gains and exposure the job gives
 Net workings
 Benefits that accrue to the individual as a
result of noteworthy performance
Personal objectives include but not  Long term
limited to:  Short term
 Broad
 Specific
Trainings and career opportunities  Participation in training programs
includes but not limited to o Technical
o Supervisory
o Managerial
o Continuing Education
 Serving as Resource Persons in conferences
and workshops
Resource include but not limited to:  Human
 Financial
 Technology
o Hardware
o Software
Innovation include but not limited  New ideas
to:  Original ideas
 Different ideas
 Methods/procedures
 Processes
 New tools
Emerging issues include but not  Terrorism
limited to:  Social media
 National cohesion
 Open offices
Range of media for learning  Mentoring
include but not limited to:  peer support and networking
 IT and courses

Required Skills

 Personal hygiene practices
 Intra and Interpersonal skills
 Communication skills
 Knowledge management
 Interpersonal skills
 Critical thinking skills
 Observation skills
 Organizing skills
 Negotiation skills
 Monitoring skills
 Evaluation skills
 Record keeping skills
 Problem solving skills
 Decision Making skills
 Resource utilization skills
 Resource mobilization skills
Required Knowledge
 Work values and ethics
 Company policies
 Company operations, procedures and standards
 Occupational Health and safety procedures
 Fundamental rights at work
 Personal hygiene practices
 Workplace communication
 Concept of time
 Time management
 Decision making
 Types of resources
 Work planning
 Resources and allocating resources
 Organizing work
 Monitoring and evaluation
 Record keeping
 Workplace problems and how to deal with them
 Negotiation
 Assertiveness
 Team work
 Gender mainstreaming

 HIV and AIDS
 Drug and substance abuse
 Leadership
 Safe work habits
 Professional growth and development
 Technology in the workplace
 Learning
 Creativity
 Innovation
 Emerging issues
o Social media
o Terrorism
o National cohesion
EVIDENCE GUIDE
1. 2. Critical aspects Assessment requires evidence that the candidate:

of Competency 1.1 Conducted self-management
1.2 Demonstrated interpersonal communication
1.3 Demonstrated critical safe work habits
1.4 Demonstrated the ability to lead a workplace team
1.5 Planned and organized work
1.6 Maintained professional growth and development
1.7 Demonstrated workplace learning
1.8 Demonstrated problem solving skills
1.9 Demonstrated the ability to manage ethical performance
3. 4. Resource The following resources should be provided:
Implications
2.1 Case studies/scenarios
5. 6. Methods of Competency in this unit may be assessed through:
Assessment
 Oral Interview
 Observation
 Third Party Reports
 Written
7. 8. Context of 8.1 Competency may be assessed in workplace or in a simulated
Assessment workplace setting
8.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group

assessment

DEMONSTRATE ENVIRONMENTAL LITERACY
UNIT DESCRIPTION
This unit specifies the competencies required to follow procedures for environmental hazard
control, follow procedures for environmental pollution control, comply with workplace
sustainable resource use, evaluate current practices in relation to resource usage, develop and
adhere to environmental protection principles/strategies/guidelines, analyze resource use,
develop resource conservation plans and implement selected plans.

workplace function. Bold and italicized terms are elaborated in the Range
1. Control environmental 1.1 Storage methods for environmentally hazardous
hazard materials are strictly followed according to environmental
regulations and OSHS.
1.2 Disposal methods of hazardous wastes are followed at
all times according to environmental regulations and
OSHS.
1.3 PPE is used according to OSHS.
2. Control environmental 2.1 Environmental pollution control measures are
Pollution control compiled following standard protocol.
2.2 Procedures for solid waste management are observed
according Environmental Management and
Coordination Act 1999
2.3 Methods for minimizing noise pollution complied
following environmental regulations.
3. Demonstrate sustainable 3.1 Methods for minimizing wastage are complied with.
resource use 3.2 Waste management procedures are employed following
principles of 3Rs (Reduce, Reuse, Recycle)
3.3 Methods for economizing or reducing resource
consumption are practiced.
4. Evaluate current practices 4.1 Information on resource efficiency systems and
in relation to resource procedures are collected and provided to the work
usage group where appropriate.
4.2 Current resource usage is measured and recorded by
members of the work group.
4.3 Current purchasing strategies are analyzed and recorded
according to industry procedures.

4.4 Current work processes to access information and data
is analyzed following enterprise protocol.
5. Identify Environmental 5.1 Environmental legislations/conventions and local
legislations/conventions ordinances are identified according to the different
for environmental environmental aspects/impact
concerns 5.2 Industrial standard/environmental practices are
described according to the different environmental
concerns
6. Implement specific 6.1 Programs/Activities are identified according to
environmental programs organizations policies and guidelines.
6.2 Individual roles/responsibilities are determined and
performed based on the activities identified.
6.3 Problems/constraints encountered are resolved in
accordance with organizations’ policies and guidelines
6.4 Stakeholders are consulted based on company
guidelines
7. Monitor activities on 7.1 Activities are periodically monitored and Evaluated
Environmental according to the objectives of the environmental
protection/Programs program
7.2 Feedback from stakeholders are gathered and
considered in Proposing enhancements to the program
based on consultations
7.3 Data gathered are analyzed based on Evaluation
requirements
7.4 Recommendations are submitted based on the findings
7.5 Management support systems are set/established to
sustain and enhance the program
7.6 Environmental incidents are monitored and reported to
concerned/proper authorities
8. Analyze resource use 8.1. All resource consuming processes are Identified
8.2. Quantity and nature of Resource consumed is
determined
8.3. Resource flow is analyzed through different parts of
the process.
8.4. Wastes are classified for possible source of resources.
9. Develop resource 9.1. Efficiency of use/conversion of resources is
Conservation plans determined following industry protocol.
9.2. Causes of low efficiency of use of resources are
Determined based on industry protocol.
9.3. Plans for increasing the efficiency of resource use are
developed based on findings.

RANGE
Variable Range
PPE May include but are not 1.1 Mask
limited to 1.2 Gloves
1.3 Goggles
1.4 Safety hat
1.5 Overall
1.6 Hearing protector
Environmental pollution 2.1 Methods for minimizing or stopping spread and
control measures may include ingestion of airborne particles
but are not limited to: 2.2 Methods for minimizing or stopping spread and
ingestion of gases and fumes
2.4 Methods for minimizing or stopping spread and
ingestion of liquid wastes
Wastes may include but are 3.1 Unnecessary waste
not limited to: 3.2 Necessary waste
Waste management 4.1 Sorting

Procedures may include but 4.2 Storing of items
are not limited to: 4.2 Recycling of items
4.3 Disposal of items
Resources may include but are 5.1 Electric
not limited to: 5.2 Water
5.3 Fuel
5.4 Telecommunications
5.5 Supplies
5.6 Materials
Workplace environmental 6.1Biological hazards
hazards may include but are 6.2 Chemical and dust hazards
not limited to: 6.3 Physical hazards
Organizational systems and 7.1 Supply chain, procurement and purchasing

procedures may include but 7.2 Quality assurance
are not limited to: 7.3 Making recommendations and seeking approvals
Legislations/Conventions may 8.1 EMCA 1999

include but are not limited to: 8.2 Montreal Protocol
8.3 Kyoto Protocol

Environmental 9.1 Air pollution
aspects/impacts may include 9.2 Water pollution
but are not limited to: 9.3 Noise pollution
9.4 Solid waste
9.5 Flood control
9.6 Deforestation/Denudation
9.7 Radiation/Nuclear /Radio Frequency/ Microwaves
9.8 Situation
9.9 Soil erosion (e.g. Quarrying, Mining, etc.)
9.10 Coral reef/marine life protection
Industrial standards / 10.1 ISO standards
Environmental practices may 10.2 Company environmental management systems
include but are not limited to: (EMS)
Periodic may include but are 11.1 hourly
not limited to: 11.2 daily
11.3 weekly
11.4 monthly
11.5 quarterly
11.6 yearly
Programs/Activities may 12.1 Waste disposal (on-site and off-site)
include but are not limited to: 12.2 Repair and maintenance of equipment
12.3 Treatment and disposal operations
12.4 Clean-up activities
12.5 Laboratory and analytical test
12.6 Monitoring and evaluation
12.7 Environmental advocacy programs

Required Skills
 Following storage methods of environmentally hazardous materials
 Following disposal methods of hazardous wastes
 Using PPE
 Practicing OSHS
 Complying environmental pollution control
 Observing solid waste management
 Complying methods of minimizing noise Pollution
 Complying methods of minimizing wastage
 Employing waste management procedures
 Economizing resource consumption
 Listing of resources used

 Measuring current usage of resources
 Identifying and reporting workplace environmental hazards
 Conveying all environmental issues
 Following environmental regulations
 Identifying environmental regulations
 Assessing procedures for assessing compliance
 Collecting information on environmental and resource efficiency systems and
procedures, and Providing information to the work group
 Measuring and recording current resource usage
 Analysing and recording current purchasing strategies.
 Analysing current work processes to access information and data and Assisting
identifying areas for improvement
 Analysing resource flow
 Determining efficiency of use/conversion of resources
 Determining causes of low efficiency of use
 Developing plans for increasing the efficiency of resource use
 Checking resource use plans
 Complying to regulations/licensing requirements
 Determining benefit/cost of plans
 Ranking proposals based on benefit/cost compared to limited resources
 Checking proposals meet regulatory requirements
 Monitoring implementation
 Making adjustments to plan and implementation
 checking new resource usage
Required Knowledge
 Storage methods of environmentally hazardous materials
 Disposal methods of hazardous wastes
 Usage of PPE Environmental regulations
 OSHS
 Types of pollution
 Environmental pollution control measures
 Different solid wastes
 Solid waste management
 Different noise pollution
 Methods of minimizing noise pollution
 Methods of minimizing wstage
 Waste management procedures
 Economizing of resource consumption
 Principle of 3Rs

 Types of resources
 Techniques in measuring current usage of resources
 Calculating current usage of resources
 Types of workplace environmental hazards
 Environmental regulations
 Environmental regulations applying to the enterprise.
 Procedures for assessing compliance with environmental regulations.
 Collection of information on environmental and resource efficiency systems and
procedures,
 Measurement and recording of current resource usage
 Analysis and recording of current purchasing strategies.
 Analysis current work processes to access information and data Analysis of data and
information
 Identification of areas for improvement
 Resource consuming processes
 Determination of quantity and nature of resource consumed
 Analysis of resource flow of different parts of the resource flow process
 Use/conversion of resources
 Causes of low efficiency of use
 Increasing the efficiency of resource use
 Inspection of resource use plans
 Regulations/licensing requirements
 Determine benefit/cost for alternative resource sources
 Benefit/costs for different alternatives
 Components of proposals
 Criteria on ranking proposals
 Regulatory requirements
 Proposals for improving resource efficiency
 Implementation of resource efficiency plans
 Procedures in monitor implementation
 Adjustments of implementation plan
 Inspection of new resource usage
EVIDENCE GUIDE
1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Controlled environmental hazard
Competenc 1.2 Controlled environmental pollution

y 1.3 Demonstrated sustainable resource use
1.4 Evaluated current practices in relation to resource usage
1.5 Demonstrated knowledge of environmental legislations and local
ordinances according to the different environmental issues
/concerns.
1.6 Described industrial standard environmental practices according
to the different environmental issues/concerns.
1.7 Resolved problems/ constraints encountered based on
management standard procedures
1.8 Implemented and monitored environmental practices on a
periodic basis as per company guidelines
1.9 Recommended solutions for the improvement of the program
1.10 Monitored and reported to proper authorities any
environmental incidents
Implications 2.1 Workplace with storage facilities
2.2 Tools, materials and equipment relevant to the tasks (e.g.
Cleaning tools, cleaning materials, trash bags)
2.3 PPE, manuals and references
2.4 Legislation, policies, procedures, protocols and localordinances
relating to environmental protection
2.5 Case studies/scenarios relating to environmental Protection
3 Methods of Competency in this unit may be assessed through:
Assessment 3.1 Demonstration
3.2 Oral questioning
3.3 Written examination
3.4 Interview/Third Party Reports
3.5 Portfolio (citations/awards from GOs and NGOs, certificate of
training – local and abroad)
3.6 Simulations and role-play
4 Context of Competency may be assessed on the job, off the job or a combination
Assessment of these. Off the job assessment must be undertaken in a closely
simulated workplace environment.
5 Guidance Holistic assessment with other units relevant to the industry sector,
assessment

DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES
UNIT DESCRIPTION
This unit specifies the competencies required to lead the implementation of workplace’s
safety and health program, procedures and policies/guidelines.

workplace function. Bold and italicized terms are elaborated in the Range
1. Identify workplace 1.1 Hazards in the workplace and/or its indicators of its
hazards and risk presence, are identified
1.2 Evaluation and/or work environment measurements of
OSH hazards/risk existing in the workplace is
conducted by
Authorized personnel or agency
1.3 OSH issues and/or concerns raised by workers are
Gathered
2. Identify and implement 2.1 Prevention and control measures, including use of
appropriate control safety gears / PPE (personal protective equipment) for
measures specific hazards
identified and implemented
2.2 Appropriate risk controls based on result of OSH
hazard evaluation is recommended.
2.3 Contingency measures, including emergency
procedures during workplace incidents and
emergencies are recognized and established in
accordance with organization procedures.
3. Implement OSH 3.1 Information to work team about company OSH
programs, procedures and program, procedures and policies/guidelines are
policies/ guidelines provided
3.2 Implementation of OSH procedures and policies/
guidelines are participated
3.3 Team members are trained and advised on OSH
standards and procedures
3.4 Procedures for maintaining OSH-related records are
implemented

RANGE
Variable Range
1. Hazards may include 1.1. Physical hazards – impact, illumination, pressure, noise,
but are not limited to: vibration, extreme temperature, radiation
1.2 Biological hazards- bacteria, viruses, plants, parasites,
mites, molds, fungi, insects
1.3 Chemical hazards – dusts, fibers, mists, fumes, smoke,
gasses, vapors
1.4 Ergonomics
Psychological factors – over exertion/ excessive force,
awkward/static positions, fatigue, direct pressure,
varying metabolic cycles
Physiological factors – monotony, personal
relationship, work out cycle
1.6 Safety hazards (unsafe workplace condition) –
confined space, excavations, falling objects, gas
leaks, electrical, poor storage of materials and
waste, spillage, waste and debris
1.7 Unsafe workers’ act (Smoking in off-limited areas,
Substance and alcohol abuse at work)
2. Indicators may include 2.1 Increased of incidents of accidents, injuries
but are not limited to: 2.2 Increased occurrence of sickness or health complaints/
symptoms
2.3 Common complaints of workers related to OSH
2.4 High absenteeism for work-related reasons
3. Evaluation and/or work 3.1 Health Audit
environment 3.2 Safety Audit
measurements may 3.3 Work Safety and Health Evaluation
include but are not 3.4 Work Environment Measurements of Physical and
limited to: Chemical
Hazards
4. OSH issues and/or 4.1 Workers’ experience/observance on presence of work
concerns may include hazards
but are not limited to: 4.2 Unsafe/unhealthy administrative arrangements
(prolonged work hours, no break time, constant
overtime, scheduling of tasks)
4.3 Reasons for compliance/non-compliance to use of PPEs
or other OSH procedures/policies/guidelines

5. Prevention and control 5.1 Eliminate the hazard (i.e., get rid of the dangerous
measures may include machine
but are not limited to: 5.2 Isolate the hazard (i.e. keep the machine in a closed
room and operate it remotely; barricade an unsafe area
off)
5.3 Substitute the hazard with a safer alternative (i.e.,
replace the machine with a safer one)
5.4 Use administrative controls to reduce the risk (i.e. give
trainings on how to use equipment safely; OSH-related
topics, issue warning signages, rotation/shifting work
schedule)
5.5 Use engineering controls to reduce the risk (i.e. use
safety guards to machine)
5.6 Use personal protective equipment
5.7 Safety, Health and Work Environment Evaluation
5.8 Periodic and/or special medical examinations of workers
6. Safety gears /PPE 6.1 Arm/Hand guard, gloves
(Personal Protective 6.2 Eye protection (goggles, shield)
Equipments) may 6.3 Hearing protection (ear muffs, ear plugs)
include but are not 6.4 Hair Net/cap/bonnet
limited to: 6.5 Hard hat
6.6 Face protection (mask, shield)
6.7 Apron/Gown/coverall/jump suit
6.8 Anti-static suits
6.9 High-visibility reflective vest
7. Appropriate risk Appropriate risk controls in order of impact are as follows:
controls 7.1 Eliminate the hazard altogether (i.e., get rid of the
dangerous machine)
7.2 Isolate the hazard from anyone who could be harmed
(i.e., keep the machine in a closed room and operate it
remotely; barricade an unsafe area off)
7.3 Substitute the hazard with a safer alternative (i.e.,
replace the machine with a safer one)
7.4 Use administrative controls to reduce the risk (i.e., train
workers how to use equipment safely; train workers
about the risks of harassment; issue signage)
7.5 Use engineering controls to reduce the risk (i.e., attach
guards to the machine to protect users)
7.6 Use personal protective equipment (i.e., wear
gloves and goggles when using the machine)

8. Contingency measures 8.1 Evacuation
may include but are not 8.2 Isolation
limited to: 8.3 Decontamination
8.4 (Calling designed) emergency personnel
9. Emergency procedures 9.1 Fire drill
may include but are not 9.2 Earthquake drill
limited to: 9.3 Basic life support/CPR
9.4 First aid
9.5 Spillage control
9.6 Decontamination of chemical and toxic
9.7 Disaster preparedness/management
9.8 se of fire-extinguisher
10. Incidents and 10.1 Chemical spills
emergencies may 10.2 Equipment/vehicle accidents
include but are not 10.3 Explosion
limited to: 10.4 Fire
10.5 Gas leak
10.6 Injury to personnel
10.7 Structural collapse
10.8 Toxic and/or flammable vapors emission.
11. OSH-related Records 11.1 Medical/Health records
may include but are not 11.2 Incident/accident reports
limited to: 11.3 Sickness notifications/sick leave application
11.4 OSH-related trainings obtained

Required Skills
 Skills on preliminary identification of workplace hazards/risks
 Knowledge management
 Critical thinking skills
 Observation skills
 Coordinating skills
 Communication skills
 Interpersonal skills
 Troubleshooting skills
 Presentation skills
 Training skills
Required Knowledge

 General OSH Principles
 Occupational hazards/risks recognition
 OSH organizations providing services on OSH evaluation and/or work environment
measurements (WEM)
 National OSH regulations; company OSH policies and protocols
 Systematic gathering of OSH issues and concerns
 General OSH principles
 National OSH regulations
 Company OSH and recording protocols, procedures and policies/guidelines
 Training and/or counseling methodologies and strategies
EVIDENCE GUIDE

of Competency 1.1 Identifies hazards/risks in the workplace and/or its indicators
1.2 Requests for evaluation and/or work environment measurements
of OSH hazards/risk in the workplace
1.3 Gathers OSH issues and/or concerns raised by workers
1.4 Identifies and implements prevention and control measures,
including use of PPE (personal protective equipment) for specific
hazards
1.5 Recommends appropriate risk controls based on result of OSH
hazard evaluation and OSH issues gathered
1.6 Establish contingency measures, including emergency procedures
in accordance with organization procedures
1.7 Provides information to work team about company OSH
program, procedures and policies/guidelines
1.8 Participates in the implementation of OSH procedures and
policies/guidelines
1.9 Trains and advises team members on OSH standards and
procedures
1.10 Implements procedures for maintaining OSH-related records
Implications 2.1 Workplace or assessment location
2.2 OSH personal records
2.3 PPE
2.4 Health records
Assessment 3.1 Portfolio Assessment
3.2 Interview
3.3 Case Study/Situation

3.4 Observation/Demonstration and oral questioning
4. Context of Competency may be assessed on the job, off the job or a combination
Assessment of these. Off the job assessment must be undertaken in a closely
simulated workplace environment.
assessment

COMMON UNIT OF COMPETENCY

APPLY BASIC ELECTRONIC
UNIT CODE:IT/OS/ICT/CC/01
Relationship to Occupational Standards

This unit addresses the unit of competency: Demonstration of basic electronic skills
Duration of Unit:
Unit description
This unit specifies the competencies required to demonstrate basic skills of electronics. It
involves identification of electric circuits, electronic components, understand semi-conductor
theory, identify and classify memories, apply number systems and identify emerging trends in
electronics.
ELEMENTS AND PERFORMANCE CRETIRIA

(Bold and italicised terms are elaborated in the Range)
1. Identify electrical circuits 1.1 Electrical circuit are identified

1.2 Electrical quantities and their units are identified
1.3 Types of electrical circuits are identified
2. Identify Electronic components 2.1 Identification of electrical components is done

2.2 Characteristic of electronic components are identified
2.3 Application of electronic components are Identified
2.4 Characteristics of integrated circuit are identified
3. Understand Semi-conductor 3.1 Explanation of semiconductor theory is done
theory 3.2 Structure of matter is described
3.3 Electrons in conductors and semiconductors are explained
3.4 Types of semiconductor materials are identified
3.5 P-type and N-type materials are explained
3.6 Description of P-N junction diodes operations is done
3.7 Types and operations of transistors are identified
4. Identify and classify memory 4.1 Types of memories are identified
4.2 Memory hierarchy is identified
4.3 Levels of memory storage are identified
4.3 Classification of memories is done
5. Apply Number Systems and 5.1 Types of number systems are identified
binary coding 5.2 Base conversion is done
5.3 Binary arithmetic operations are done
5.4 Binary codes are identified

5.5 Representation of decimals in BCD is done
5.6 BCD arithmetic are performed
6. Emerging trends in Electronics 1.1 Description of emerging trends is done

1.2 Challenges of emerging trends are explained
1.3 Explanation on coping with the emerging trends is done

RANGE
Variable Range
May include but is not limited to:
1.1 E.M.F in volts
1. Electrical quantities and
1.2 Power in watts
their units
1.3 Energy in joules
1.4 Resistance in ohms
1.5 Current in amperes
2.1 AC – Alternating Current
2. Types of electrical circuits
2.2 DC – Direct Current
3. Types and operations of 3.1 Types
transistors PNP
NPN
3.2 Operations
Forward biasing
Reverse Biasing
4. Types of memories 4.1 Semi-conductor
4.2 Magnetic
4.3 optical
5. Classification of 5.1 RAM
memories 5.2 ROM
6. Levels of memory storage 6.1 Internal
6.2 Main
6.3 Online
6.4 Offline bulk
7. Types of number systems 7.1 Decimal
7.2 Binary
7.3 Octal
7.4 Hexadecimal
7.5 Binary Arithmetic’s
8. Binary codes 8.1 8421 BCD
8.2 Excess 3
8.3 BCD arithmetic’s

REQUIRED KNOWLEDGE AND UNDERSTANDING
The individual needs to demonstrate knowledge and understanding of:
1. Electrical Components
2. Electrical Quantities and units of measurement
3. Electrical circuits
4. Semiconductor theory
5. Number systems
6. Types of Computer memories
FOUNDATION SKILLS
The individual needs to demonstrate the following foundation skills:
1. Communications (verbal and written);
2. Proficient in ICT
3. Time management
4. Problem solving
5. Decision making
6. First aid
EVIDENCE GUIDE
criteria, required knowledge and understanding and range.

of Competency 1.1 Identified Electrical Components, quantities and their units
of measurement
1.2 Constructed a simple circuit
1.3 Identified types of transistors and their operations
1.4 Categorized the memories according to their levels, types
and hierarchy
1.5 Identified the number systems, binary codes and their
operations.
2. Resource The following resources must be provided:
Implications Resources same as that of workplace are advised to be applied
Including resistors, Transistors, soldering wire, soldering Iron,
printed circuit board, ammeter, volt meter, connecting wires, wire
stripper,pliers, wire cutter, screw driver, driller,clamps,vise

3.3 Practical demonstration
Assessment workplace and simulated setting of the actual work place
information for sector, workplace and job role is recommended.
assessment

CORE UNITS OF COMPETENCIES

PERFORM COMPUTER NETWORKING
UNIT CODE: IT/OS/ICT/CR/01/6
UNIT DESCRIPTION
This unit covers the competencies required to perform computer networking activities. It
involves identifying network types and components, connecting network devices, configuring
network components and workstations, networking testing, configuring Network types,
perform Network security, monitoring and maintaining.

PERFORMANCE CRITERIA
ELEMENT
1. Identify network type and 1.1. Site survey is conducted to determine the user
components needs and establish network topology
1.2. Network components are identified according to
the site survey
1.3. Network design is developed according to the site
survey
2. Connect Network devices 2.1. Tools, materials and devices for network are
identified according to the network type
2.2. Network connection is done according National
and international communication standards
2.3. Strength and connectivity tests of cables and
equipment is done as per the network type
3. Configure network devices 3.1. Network software is installed and configured

according to user manuals.
3.2. IP addressing scheme, subnet masking and routing
protocol configuration is done
3.3. Network segmentation is determined as per the
Network design.
3.4. Network privileges are allocated according to the
network configuration.
4. Perform Network testing 4.1. Network components are tested to determine the
performance.

ELEMENT
4.2. Testing of connectivity medium between
components is done as per the manual instructions.
4.3. Network testing is done, and report generated.
5.1. Network types are identified as per the Network
5. Configure network types e.g.
design
LAN, WAN
5.2. Network types are configured as per the type of
connection
5.3. Network testing of network types is done
6.1. Identification and implementation of network

6. Perform Network Security
security policy is done as per the Organization ICT
policy.
6.2. Network security measures are identified
according to the threats defined.
6.3. Network security measures are enforced in line
with the Network security policy.
7.1. Monitoring tools are identified

7. Monitor Network
7.2. Deployment of monitoring tools is done as per
connectivity and performance
the network connection type.
7.3. Network status is determined as per the
monitoring report.
8.1. Optimization between the network Components

8. Maintain Network
and medium is done
8.2. Network security is applied according to
vulnerability of the Network.
8.3. Maintenance schedule is performed
8.4. User training is done according to the instruction
manual.
RANGE

This section provides work environment and conditions to which the performance
Criteria apply. It allows for different work environment and situations that will affect
Performance.
Variable Range
1.6 Routers
1. Network components
1.7 Switches
1.8 Hub
1.9 RJ 45 cables
1.10 Ports
1.11 Computers
1.12 printers
2.1 Star
2. Network topology
2.2 Ring
2.3 Mesh
2.4 Hybrid
2.5 Point to point
3.1 Intrusion detection systems
3. Network security
3.2 Patching and Updating
Measures
3.3 Port Scanners
3.4 Network Sniffers
3.5 Vulnerability scanners
3.6 Antiviruses
4.1 WAN
4. Network types
4.2 LAN
4.3 PAN
5. Monitoring tools 5.1 Ping

5.2 Tracert
5.3 NSLookup
5.4 Ipconfig
5.5 Speed test
6. Network security policy 6.1 document that outlines rules for computer network
access, determines how policies are enforced and
lays out some of the basic architecture of the
company security/ network security environment
7. Network software 7.1 NetFlow
7.2 Active Directory
7.3 Zabbix
7.4 Telnet
7.5 Wireshark

Variable Range
8. Network segmentation 8.1 splitting a computer network into subnetworks, each
being a network segment to improve performance.
9. Network privileges 9.1 privilege allows a user to perform an action.

Examples of various privileges include the ability to
create a file in a directory, or to read or delete a file,
access a device, or have read or write permission to a
socket for communicating over the Internet

1. Network Architecture
2. Network programming languages
3. Network Components and devices
4. Network types
5. Network security Measures
6. Network Monitoring procedures
7. Network testing techniques
8. Network configuration techniques
9. Network protocols
10. Network security techniques and procedures
11. Network testing procedures
FOUNDATION SKILLS
 Communications (verbal and written);
 Proficient in ICT;
 Troubleshooting
 Problem solving
 Decision Making

EVIDENCE GUIDE

of Competency 1.1 Identified network components during the site survey
1.2 Tested the Strength and connectivity of cables and equipment
1.3 Identified Network types as per the Network design
1.4 Installed and configured network software according to user
manuals.
1.5 Implement the network security policy
1.6 Identified and implemented network security measures
1.7 Identified and deployed monitoring tools

Implications Resources same as that of workplace are advised to be applied
Including computers, media, routers, switches, ports etc
Assessment workplace and simulated setting of the actual work place
assessment

INSTALL COMPUTER SOFTWARE
UNIT DESCRIPTION
This unit covers the competencies required to perform computer software installation work.
Installation activities includes identification of the software to be installed, actual installation
of the software, Software configuration software functionality test, software maintenance and
user training.

ELEMENT
1. Identification of software 1.1 Software are classified according to the
to be installed functionality, resource requirement and use.
1.2 Criteria for selection of software is identified based
on user requirements and functionality
1.3 Appropriate software acquisition methods are
established as per the functionality.
2. Install the software 2.1 Software specifications and computer resource

requirements are identified
2.2 Source of software installation files is determined
2.3 Existing data is backed up
2.4 User vendor agreements are identified according to
the Installation manual.
2.5 Software installation is done as per the installation
manual provided.
3. Configure the software 3.1 Software configuration is done as per the

installation manual provided.
3.2 Required software parameters are set as per the
software manual.
3.3 Software configuration is done as per the set
parameters
4. Test software functionality 4.1 Software test is performed

4.2 Software functionality is determined according to
the test performed

ELEMENT
4.3 Test report is generated
4.4 Corrective measures are taken based on the test
report
5. Perform User training 5.1 Determine user skill set as per the Instructions
manual
5.2 User training manuals are prepared according to
software functionality
5.3 User training is conducted according to system
functionality
6. Perform software 6.1 Software maintenance schedule is established

maintenance 6.2 Software upgrades and modules patches are
applied.
6.3 Software revisions are performed to correspond
with functionality changes.

RANGE
Performance.
Variable Range
1. software acquisition 1.1 In – house developed
methods 1.2 Tailor made
1.3 Outsourced
2. Software specifications 2.1 detailed description of a software system to be
developed with its functional and non-functional
requirements.
Usually has the following characteristics:
 Complete.
 Consistent.
 Feasible.
 Modifiable.
 Unambiguous.
 Testable
3. software parameters 3.1 characteristic that can help in defining or classifying a
software.
4. User training manuals 4.1 Documentation available for users to help them
understand and properly use a certain product or
service
5. Software upgrades and 5.1 update are programs that fix issues with the software
modules patches and add more hardware support while patches add
additional features to your software product.

1. Operating systems
2. Types of operating systems
3. Software installation legal requirements
4. Types of software installation
5. Types of Software testing
6. Software installation techniques
7. Software Upgrading and Patching
8. Software Acquisition Methods

9. Software Maintenance Procedures
FOUNDATION SKILLS
 Troubleshooting
 Problem solving;
 Decision making;
 Planning;
 Report writing;

EVIDENCE GUIDE

of Competency 1.1 Classified the software according to the functionality,
resource requirement and use
1.2 Established software acquisition methods as per the
functionality
1.3 Configured software as per the installation manual provided.
1.4 Performed software testing
1.5 Prepared user training manuals according to software
functionality.
2. Resource 2.1 Resources the same as that of workplace are advised to be
Implications applied.
Including Device drivers, operating system, servers, utilities

Assessment 3.1 Observation with the help of check list
3.2 Practical demonstrations
3.3 Oral Questioning

Assessment workplace or a simulated work place setting

assessment

CONTROL ICT SECURITY THREATS
UNIT DESCRIPTION
This unit covers the competencies required to provide ICT security. They include
identification of security threats, installation of security control measures, implementation of
security measures, testing of system vulnerability and monitoring of the security system.

ELEMENT
1.1 Security threats are identified based on the
1. Identify security threats
vulnerability of the system.
1.2 Security threats are categorised according to the
risk impact
1.3 Appropriate Security measures are selected as per
the Security threats
2.1 ICT Security policy is implemented as per the

2. Establish and Install
Kenya security act 2018
security control measures
2.2 Security control measures are identified and
categorized as per the laws governing security in
ICT.
2.3 Evaluation of Security control measures is done as
per the ICT Security policy
2.4 Installation of Security control measures is done as
per the ICT security policy
3.1 Physical control measures are implemented

3. Deploy Security Measures
according to the ICT security policy.
3.2 Logical security control measures are implemented
according to the ICT security policy.
3.3 ICT Security policy is implemented According to
the Kenya security Act 2018.
4.1 Schedule system testing plan is developed

4. Test system vulnerability
4.2 Vulnerable levels of the system are identified.

ELEMENT
4.3 Security ethical penetration is done as per the ICT
security policy.
4.4 Report on system vulnerability is generated
4.5 Corrective action is taken based on the System
Vulnerability report
5.1 Performance of the security systems is evaluated.
5. Monitor security system
5.2 Reports on security system are generated
5.3 Security systems are updated or overhauled based
on the security system report.
RANGE
Variable Range
1. Security threats 1.1 Malicious hackers
1.2 Industrial espionage
1.3 Employee sabotage
1.4 Fraud and theft
1.5 Loss of physical and infrastructure support
1.6 Errors and Omissions
2. Security control measures 2.1 Preventive

2.2 Detective
2.3 Responsive
3. ICT Security policy 3.1 refers to a document that has a set of rules enacted by
an organization to ensure that all users or networks of the
IT structure within the organization’s domain abide by
the prescriptions regarding the security of data stored
digitally within the boundaries the organization stretches
its authority.
4. Ethical Penetration 4.1 refers to legally breaking into computers and devices
to test an organization's defences.

1. Security risk management techniques and procedures

2. Types of security threats and their control measures
3. Security audit procedures
4. ICT security policy
5. Strategies for Mitigating risks
6. Categories of Security threats
7. Penetration testing skills
FOUNDATION SKILLS
 Communications (verbal and written);  Decision making;
 Time management;  Report writing;
 Penetration Skills
 Planning;

EVIDENCE GUIDE
criteria, required skills and understanding and range.
of Competency 1.1 Identified and classified security threats
1.2 Identified and categorized security control measures
1.3 Implemented ICT security policy
1.4 Developed a schedule system testing plan
2. Resource Resources the same as that of workplace are advised to be applied

Implications including
2.1 Computers
2.2 Servers
2.3 Data centres
2.4 Security software

3.3 Practical test in conducting test
3.4 Demonstration of interpretation of test results
Competency may be assessed individually

4. Context of
4.1 In the actual workplace
Assessment
4.2 Simulated environment of the work place
assessment

PERFORM ICT SYSTEM SUPPORT

UNIT DESCRIPTION
This unit covers the competencies required for performing ICT Infrastructure support. It
involves identification and Documentation of ICT infrastructure equipment, Evaluation of the
possible causes of failures of the components, diagnose and fix problems, test component
performance and perform user training.
ELEMENT
1.1 Perform audit on existing ICT Components and
1. Identify and Document
Infrastructure as per the manufacturers manual
ICT infrastructure
1.2 Perform ICT Components and Infrastructure
equipment
documentation
1.3 Classification of ICT infrastructural components is
done.
1.4 Specifications of ICT infrastructure is established
based on manufacturer’s manual
1.5 Tools for ICT infrastructural support are identified
as per the audit report
1.6 Safety and precautions measures are identified as
per the internal ICT policy
1.7 Maintain the ICT Infrastructure and components
asset register to date
2.1 Perform troubleshooting of failed components
2. Evaluate the state of
2.2 Determine Possible causes of failure
performance and possible
2.3 Carry out repair or replacement of failed
causes of failures of the
components
components
2.4 Test the repaired or replaced component
2.5 Adopt component failure Prevention measures
2.6 Generate report
3.1 Tools and equipment for diagnosing and fixing the
3. Diagnose and fix
problem are identified
problems
3.2 Troubleshooting activities are carried out to
establish causes of problems.
3.3 Problems identified are fixed as per the
manufacturer guidelines.

ELEMENT
3.4 Generate a report
4.1 System is powered on and performance analysis is

4. Test components
carried out
performance
4.2 Recommendation from performance analysis is
done.
4.3 Test performance report is generated
5.1 User training needs are identified
5. Perform User training
5.2 User skill set is determined based on the user
training needs report
5.3 User training is conducted based on the user
training needs report.
RANGE
Performance.
Variable Range
1.1 Software
1. ICT components and
1.2 Hardware
infrastructure
1.3 People
1.4 Data
1.5 Procedures
1.6 Information
2.1 are activities and precautions taken to improve safety
2. Safety and precautions
in a workplace
measures
3.1 Refers to a systematic approach to problem solving

3. Troubleshooting
that is often used to find and correct issues with
machines, electronics, computers and software
systems

1. Troubleshooting techniques
2. ICT Infrastructure auditing procedures
3. ICT safety and precautious measures
4. ICT Prevention measures
5. Performance monitoring techniques
6. ICT policy
7. Causes of hardware and software failure
8. Components of ICT Infrastructure
9. User training procedures
FOUNDATION SKILLS
The individual needs to demonstrate the following additional skills:

 Time management;
 Analytical
 Faults troubleshooting
 Planning;
 Report writing;

EVIDENCE GUIDE

of Competency 1.1 Performed audit on existing ICT Components and
Infrastructure
1.2 Identified and used appropriate Tools for ICT infrastructural
support
1.3 Performed Troubleshooting on the ICT infrastructure and
components
1.4 Identified and applied Safety and precautions measures as per
the internal ICT policy
2.1 Resources the same as that of workplace are advised to be

2. Resource
applied
Implications
Included: computers, printers, servers, routers, switches, etc.
Assessment 3.1 Oral questioning
3.3 Observation
4. Context of 4.1 Competency may be assessed individually in the actual

Assessment workplace or through simulated work environment
5. Guidance 5.1 Holistic assessment with other units relevant to the industry
assessment

PERFORM WEBSITE DESIGN

UNIT DESCRIPTION
This unit covers the competencies required to perform Website Design. It Involves gathering
data required, determining of website design tool, developing a dynamic functional website,
host website developed, perform routine website maintenance.
ELEMENT
1. Gather data required 1.1 Website requirements are obtained and analysed as
per website type to be developed
1.2 Website design is done based on the obtained
requirements.
1.3 Website design is done as per the data gathered
2. Determine Website 2.1 Identify and consider Appropriate website

design tool authoring software suite
2.2 Installation and configuration of adopted web
authoring software or desired scripting language is
done
3. Develop functional 3.1 Development of web pages is done as per user
website requirements
3.2 Adding interactivity to the website is done as per
the user requirements.
3.3 Website testing is done to check Interactivity of the
website.
3.4 Linkage of website to the database is done based on
the user requirements.
4. Host Website developed 4.1 Legal and regulatory requirements are determined
based on the existing ICT laws.
4.2 Assigning of the domain name is done based on
the existing laws.
4.3 Website security measures are implemented as per
the existing ICT laws.

ELEMENT
5. Perform Website Routine 5.1 Links of the website are tested, and corrections are
Maintenance done
5.2 website pages are tested according to the user
requirements and necessary changes are done
5.3 verification of output data is done to ensure it
conforms to the user requirements
5.4 Website version is upgraded to meet the current
standards
5.5 Continuous creation, update and archiving of
content is done
5.6 Generate maintenance report as per the internal
policy

RANGE
Performance.
Variable Range
1. Website requirements 1.1 Business Requirements define the objectives and
what problems the stakeholder intends to solve with
the product.
1.2 User Requirements describe how user expectations
and how they will interact with the product. Use the
features, functions, and content described in your
scenarios to develop your requirements. Your user
scenarios should outline the tasks your users want to
complete on your site.
1.3 Functional Requirements provide details of how a
product should behave and specify what is needed for
development.
2. Appropriate website 2.1 refers to a web authoring package that is specifically

authoring software suite designed to allow you to create web pages and web sites.
Examples include Dreamweaver and Microsoft Front
Page
3.1 an identification string that defines a realm of

3. domain name
administrative autonomy, authority or control within
the Internet.
 TLD - Top Level Domains
 ccTLD - country code Top Level Domains
 gTLD - generic Top-Level Domain.
 IDN ccTLD - internationalized country code top-
level domains
4. Website security measures 4.1 Keep software up to date

4.2 Watch out for SQL injection.
4.3 Protect against XSS attacks.
4.4 Beware of error messages.
4.5 Check your passwords.
4.6 Avoid file uploads.

Variable Range
4.7 Use HTTPS

1. Web programming
2. Web programming languages
3. Web Authoring software suite
4. Web Authoring tools
5. Web Hosting procedures
6. Database Creation
7. Types of websites
8. Website testing techniques
9. Website security threats and measures
10. Legal requirements and laws during website hosting
FOUNDATION SKILLS
 Problem solving
 Planning
 Report writing

EVIDENCE GUIDE

of Competency 1.1 Obtained and analysed website requirements
1.2 Designed Website based on the obtained requirements.
1.3 Identified the Appropriate website authoring software suite
1.4 Linked the website with the database
1.5 Implemented Website security measures
1.6 Performed website maintenance

Implications
2.1 Resources the same as that of workplace are advised to be
applied
Including computer, software suite, hosting server etc

Assessment 3.1 Oral test
3.2 Observation

Assessment workplace or through a simulated work place setting

assessment

PERFORM COMPUTER REPAIR AND MAINTENANCE

UNIT DESCRIPTION
This unit covers the competencies required for performing computer repair and maintenance
using diagnosing, repairing and maintenance tools. It involves performing troubleshooting,
disassembling of faulty components, repairing/replacing faulty components, testing of
component functionality upgradation and testing of hardware and software.
ELEMENT
1.1 Identification of computer parts is done as per the
1. Perform component
manufacturer’s manual
troubleshooting
1.2 Assembling of appropriate computer maintenance
tools and maintenance techniques is done as per the
1.3 Theory of probable cause is established
1.4 Testing of the theory to determine cause is done
1.5 Identification of the problem is established
1.6 Appropriate solution to the problem is performed
2.1 Tools for disassembling are assembled as per the

2. Disassemble faulty
disassembling procedures
components
2.2 Faulty components are disassembled
2.3 Disassembling is performed according to provided
instruction manuals.
3.1 Faulty parts to be repaired or replaced are identified

3. Repair/replace and
3.2 Acquisition of new parts is done as per the
reassemble components
specifications of the components in the case of
replacement and repair is done on faulty
components.
3.3 Reassembling of the repaired or replaced
components is done
4.1 Switch on the computer for POST test

4. Test computer/component
4.2 Perform specific component test as per the
functionality

ELEMENT
manufacturer manual
4.3 Evaluation of the test results is done
4.4 Generation of the component and system report is
done
4.5 Develop a component test plan based on the
component report
5.1 Run diagnostic program according to the
5. Upgrade computer
software/hardware
5.2 Install update if any according to the manufacturer
manual
RANGE
Performance.
Variable Range
1.1 Straight-head screwdriver
1. Appropriate computer
1.2 Phillips-head screwdriver
maintenance tools
1.3 Tweezers or part retriever.
1.4 Needle-nosed pliers.
1.5 Wire cutters.
1.6 Chip extractor.
1.7 Hex wrench set.
1.7 Torx screwdriver
2.1 Refers to an instructional book or booklet that is

2. Instruction manuals.
supplied with almost all technologically advanced
consumer product to be used during inspection
3.1 process performed by firmware or software routines
3. POST test
immediately after a computer or other digital
electronic device is powered on.
4.1 Software tool used to diagnose problems with a
4. Diagnostic program
particular set of hardware devices.

1. Troubleshooting techniques
2. Procedures and techniques for reassembling and assembling
3. Component testing techniques
4. Computer systems and their components
5. The manufacturer's warranty requirements relating to commissioning
activities for the computer and related components.
6. The legal requirements relating to commissioning activities for computer
systems and components.
7. procedures and techniques for upgrading
FOUNDATION SKILLS
The individual needs to demonstrate the following additional skills:

 Analytical
 Faults troubleshooting
 Planning;
 Report writing;

EVIDENCE GUIDE

of Competency 1. Performed Component Troubleshooting
2. Assembled appropriate computer maintenance tools
3. Identified different maintenance techniques
4. Identified and disassembled Faulty components
5. Performed specific component test
7. Resource Resources the same as that of workplace are advised to be applied

Implications Including computer, printers, photocopiers, keyboards etc

8.3 Observation
Assessment workplace or through simulated work environment
assessment

MANAGE DATABASE SYSTEMS
UNIT DESCRIPTION
This unit covers the competencies required to carry out management of databases systems. It
involves identification of database management systems, designing of database, Creation and
manipulation of database, database testing e.g. using dummy data, implementation of the
designed database, establishing transaction and concurrency mechanism and managing
database security.

ELEMENT
1. Identify database 1.1 Database requirements are established based on
management system user needs.
1.2 Main features in databases are identified according
to expected output.
1.3 database components are identified
1.4 Classification and categories of databases is done
1.5 Functionality of databases is identified as per the
requirements
1.6 Suitable database system is adopted as per user
requirements
2. Design database system 2.1 Appropriate database structures are determined
2.2 Database design is implemented based on
requirements.
2.3 Database modelling is done as per the design
implemented
2.4 Database operations are performed
3. Create and manipulate 3.1 Appropriate data Attributes are applied

database appropriately
3.2 Data relationships are established as per the tables
created
3.3 Model and index of the data is done.
3.4 Data is extracted from database using SQL

ELEMENT
4. Perform database testing 4.1 Test data is prepared according to the database
design
4.2 Run the test data based on the expected output
4.3 Check the test results based on the clients needs
4.4 Validate the results
4.5 Report the findings
5. Implement designed 5.1 Scope is defined as per the design

database 5.2 Organize database project according to time frame
5.3 Select database management system products
5.4 Develop initial implementation plan and schedule
5.5 Design the database
5.6 Install and test database
5.7 Develop detailed conversion plan
5.8 Convert existing applications
5.9 Fine tune the database
5.10 Perform training
5.11 Periodically review database performance
6. Establish transaction and 6.1 Transaction mechanisms used in database
concurrency mechanism management system are identified
6.2 Management of multiple transactions in database
management system are identified
7. Manage database security 7.1 Restriction of access to the database is established

7.2 Backup and recovery methods are identified and
implemented.

RANGE
Performance.
Variable Range
1. Database components 1.1 Software
1.2 Hardware
1.3 Data
1.4 Procedures
1.5 Database Access Language
1.6 Query Processor
1.7 Run Time Database Manager
1.8 Data Manager
1.9 Database Engine
1.10 Data Dictionary
1.11 Report Writer
2. Database structures 2.1 Refers to a collection of record type and field type
definitions that comprise your database:
 Record Types. These define the type of entities or
research objects you wish to capture (e.g.
Person).
 Fields. These are the properties or attributes that
describe your record types (e.g. Gender, Age,
Height etc.)
3. Database operations 3.1 INSERT

3.2 SELECT
3.3 UPDATE
3.4 DELETE
4. data Attributes 4.1 Atomic Attribute
4.2 Composite Attribute
4.3 Single Valued Attribute
4.4 Multi Valued Attribute
4.5 Stored Attribute
4.6 Derived Attribute
4.7 Null Valued Attribute

Variable Range
5. Transaction mechanisms 5.1 Refers to a logical unit that is independently executed
for data retrieval or updates. In relational databases,
database transactions must be atomic, consistent, isolated
and durable

1. Database management system types
2. Database manipulation and creation
3. Types of database testing
4. Database testing techniques
5. Database structures and operations
6. Data Models, Attributes and relationships
7. Transactions and concurrency mechanisms
8. Database design and implementation methods
9. Database security features
FOUNDATION SKILLS
 Analytical
 Planning;
 Report writing;

EVIDENCE GUIDE
This provides advice on assessment and must be in conjunction with the performance criteria,
required knowledge and understanding and range.
of Competency 1.1 Established Database requirements
1.2 Identified database components
1.3 Adopted a Suitable database system
1.4 Performed Database operations
1.5 Applied Appropriate Data Attributes
1.6 Extracted data from database using SQL
1.7 Performed test data and validated the results
1.8 Identified transaction and concurrency mechanisms
1.9 Established restrictions to the database

Implications 2.1 Computer
2.2 Servers
2.3 Database Software

3.3 Observation

Assessment workplace or through a simulated work place
environment
assessment

MANAGE INFORMATION SYSTEM
UNIT DESCRIPTION
This unit covers the competencies required to manage information system. It involves
identification of information system concepts, classification of information systems,
management of information resources, Planning of information system, identification of
impact of information system in an organization
ELEMENT
1. Identify information 1.1 Definition of MIS and its terms is done
system concepts 1.2 Components of an IS are identified based on the
type of Information System.
1.3 Roles of an IS are identified
1.4 Qualities of an Information System are identified
1.5 Types of Information Systems are identified
2. Classify information 2.1 Strategic levels of an Organization are identified

systems 2.2 Classification of Information systems is done
2.3 Information System processing requirements is
done
2.4 Functional areas of MIS are identified
3. Manage information 3.1 Information resource management concepts are

resources identified
3.2 IS resources are determined
3.3 Classification of IS Resources is done.
3.4 Importance of managing information resources is
identified
4. Plan Information system 4.1 Definition of IS planning is done

ELEMENT
4.2 Importance of planning is identified
4.3 IS planning process is done
4.4 IS planning techniques are identified
4.5 Project planning is done
4.6 IS Acquisition methods are identified
5. Identify impact of 5.1 Trends of IS Aare identified

information system in 5.2 Organizational change in management is done
organization 5.3 IS maintenance is done
5.4 Ethical issues in IS are identified
5.5 legal issues in IS are identified
RANGE
Performance.
Variable Range
1. Components 1.1 Hardware
1.2 Software
1.3 Telecommunications
1.4 Databases and Data Warehouses
1.5 Human Resources and Procedures
2. Qualities 2.1 Relevance.

2.2 Accuracy.
2.3 Usefulness.
2.4 Timeliness.
2.5 Completeness.
3.1 Operational level

3. Strategic levels
3.2 Knowledge level

Variable Range
3.3 Tactical level
3.4 Strategic level
4.1 Outsourcing
4. Acquisition methods
4.2 Open source
4.3 Commercial off the shelf
Refers to situation that requires a person or organization

5. Ethical issue
to choose between alternatives that must be evaluated as
right (ethical) or wrong (unethical)

1. MIS components
2. Types of information systems
3. Roles of an Information system
4. Classification of information systems
5. Information system requirements
6. Functional areas of management information systems
7. Information system resources
8. Information system acquisition methods
FOUNDATION SKILLS
 Analytical
 Planning;
 Report writing;

EVIDENCE GUIDE

of Competency 2. Identified Components of an IS
3. Identified Types of Information Systems
4. Identified Strategic levels of an Organization
5. Identified Functional areas of an MIS
6. Classified IS Resources
7. Identified IS planning techniques
8. Identified IS Acquisition methods

Implications 2.1 Resources the same as that of workplace are advised to be
applied
Networks, Hardware, Software, Data and People
3.2 Observation

assessment

PERFORM GRAPHIC DESIGN
UNIT DESCRIPTION
This unit covers the competencies required to Perform Graphic Design. It involves
Identification of graphic design concepts, identification of elements and principles of graphic
design, application of typography techniques, creation and editing of images, perform of
layout design and printing of the layout design.
ELEMENT
1. Identify Graphic Design 1.1 Definition of Graphic Design and terms is done
Concepts 1.2 Graphic design equipment is identified based on the
design.
1.3 Applications areas of Graphic design are identified.
Benefits of Graphic Design are identified
2. Identify Elements and 2.1 Elements of graphic design are defined

principles of Graphic 2.2 Types of Graphic design elements are Identified
Design 2.3Graphic Design Principles are identified as per the
design
2.4 Identification of Graphic design principles
Techniques is done
2.5 Importance of graphic design principles are
identified
3. Apply Typography 3.1 Definition of Typography is done

Techniques 3.2 Identification and application of anatomy is done.
3.3 Types of Typographies are identified
3.4 Identification of measurements and standards of
typography is done
3.5 Typography guidelines are identified

ELEMENT
4. Create and Edit Images 4.1 Software and tools for Graphic Design and
photography are identified
4.2 Identification of image file types is done.
4.3 Creation of letterforms, lines of type and body
copy, using appropriate software is done,
4.4 Creation and manipulation of images using
appropriate software is done.
5. Perform Layout Design 5.1 Understanding of proportion and its application in

layout design is done
5.2 Creation of unified systems out of dissimilar
elements is done.
5.3 Manipulation of typographic tools to create dynamic
layout is done.
5.4 Development of a type and image project is done.
5.5 Introduction to multi-page layout planning, in design
is done.
5.6 Development of advanced typographic layout is
done.
5.7 Development of a multi-page magazine layout is
done.
6. Print Design created 6.1. Tools and Equipment for printing are
identified.
6.2. Types of printing are identified based on
the design.
6.3. Classification of Paper according to its
types, sizes and paper weight is done.
6.4. Identification of the chemicals used in
Printing is done.
6.5. Printing of the actual design is done

RANGE
Performance.
Variable Range
1. Graphic design equipment 1.1 Computer
1.2 Scanner
1.3 Printer
1.4 Camera
1.5 Digital Tablet
2. Graphic design elements 2.1 Color
2.2 Line
2.3 Shape
2.4 Space
2.5 Texture
2.6 Value
3.1 Balance
3. Graphic Design Principles
3.2 Contrast
3.3 Emphasis
3.4 Harmony
3.5 Proportion
3.6 Pattern
3.7 Unity
3.8 Varity
4.1 Raster
4. Image file types
4.2 Vector
5.1 Illustrator
5. Typographic tools
5.2 Adobe InDesign
5.3 Adobe Photoshop
5.4 Paint.net
5.5 Corel Draw
6.1 Digital
6. Types of printing
6.2 Flexography
6.3 Letterpress
6.4 Off set
6.5 Rotogravure

Variable Range
6.6 Screen

1. Graphic design Concepts
2. Design elements and their uses
3. Design principles and their uses
4. Graphic Design Equipment
5. Graphic Design Tools
6. Typographic Techniques
7. Creation and Manipulation of Images
8. Types of File images
9. Printing types and formats
10. Printing chemicals, paper size and Weight.
FOUNDATION SKILLS
 Analytical
 Planning;

EVIDENCE GUIDE

Aspects of 1.1 Identified Graphic design equipment according to the design
Competency to be drawn
1.2 Identified Graphic design elements, principles and techniques
as per the design
1.3 Identified Measurements, standards and guidelines of
typography.
1.4 Identified software and tools for Graphic Design and
photography.
1.5 Created and manipulated images using the appropriate
software.
1.6 Used Typographic tools to create dynamic layout
1.7 Identified tools and Equipment for printing and did the actual
printing of the design.

Implications Resources the same as that of workplace are advised to be applied
2.1 Computer
2.2 Authoring graphic design software,
2.3 Printer
2.4 Scanner
2.5 Camera
2.6 Stationery

3.2 Observation


5. Guidance 5.1
information 5.2 Holistic assessment with other units relevant to the industry
for sector, workplace and job role is recommended.
assessment

DEVELOP COMPUTER PROGRAM
UNIT DESCRIPTION
This unit covers the competencies required to Develop Computer Program. It involves
Identifying program and programming concepts, identifying phases of program development,
perform program design and Analysis, develop a Computer program, Perform Program
testing and debugging, Perform User training and Program Maintenance.
ELEMENT
1 Identify program and 1.1 Definition of program and programming is done
programming concepts 1.2 Types of programming languages are identified
1.3 Programming concepts are identified
1.4 Approaches of program development are identified
2 Identify Phases of 2.1 Process of creating programs are identified

Program development 2.2 Phases of program development are identified
2.3 Activities that take place during Program
Development are identified
3 Perform program design 3.1 Program design and Analysis tools are identified
and Analysis 3.2 Algorithm writing tools are identified
3.3 Factors affecting program design and analysis are
identified.
3.4 System development methodologies are identified
3.5 Criteria for choosing the appropriate methodology is
done
4 Develop a Computer 4.1 Format of a computer program is identified

program 4.2 Fundamentals of structured programming using C
language are done
4.3 Fundamentals of Object Oriented programming

ELEMENT
using Java are done
4.4 Well written and readable programs using
disciplined coding styles and standards are adopted
5 Perform Program testing 5.1 Difference between testing and debugging is
and debugging understood.
5.2 Testing types, levels and methods are identified
5.3 Debugging steps, requirements, principles and
techniques are identified
5.4 Error correction is done
6 Perform User training and 6.1 User training needs are identified
Program Maintenance 6.2 Methods of user training are identified
6.3 User training manuals are generated
6.4 Maintenance schedule is developed
6.5 Maintenance tools and techniques are determined.
6.6 System performance is monitored, bugs are rectified
and requested changes are made.

RANGE
Performance.
Variable Range
1. Types of programming 1.1 Imperative
languages 1.2 Declarative
1.3 Functional
1.4 Object Oriented
2. Programming 2.1 Program structure

concepts 2.2 Variable declaration
2.3 Looping structures
2.4 Control structures
2.5 Syntax
3.1 Flowcharts
3. Algorithm writing
3.2 Pseudocode
tools
3.3 Modular charts
3.4 Decision tables
3.5 Decision trees
3.6 JSP
3.7 Data Flow Diagrams
4. System development 4.1 Waterflow
methodologies 4.2 Agile
4.3 Spiral etc

1. Programming concepts
2. Software development methodologies
3. System Design and Analysis tools
4. System testing debugging methods
5. Fundamentals of C, Java and PhP
6. Program development techniques
7. Data types and operators
FOUNDATION SKILLS
 Analytical
 Planning;
 Report writing;

EVIDENCE GUIDE

of Competency 1.1 Identified types of programming languages and concepts
1.2 Identified Approaches of program development
1.3 Identified Phases of program development
1.4 Identified Program design and Analysis tools
1.5 Identified Format of a computer program
1.6 Adopted Well written and readable programs using
disciplined coding styles and standards
1.7 Developed Maintenance schedule
1.8 Determined Maintenance tools and techniques

applied
Networks, Hardware, Software, Data and People

3.2 Observation

assessment

MOBILE APPLICATION DEVELOPMENT
UNIT DESCRIPTION
This unit covers the competencies required to Develop Mobile Application. It involves
identifying Mobile application concepts, identifying mobile application development
environment, identifying Application Design Issues, developing of the mobile application,
testing the developed mobile application and publishing and Commercialize the developed
Application.
ELEMENT
1. Identify Mobile 1.1. Definition of Mobile application is done
application concepts 1.2. Types of mobile applications are identified
1.3. Mobile application development platforms are
identified
1.4. Mobile application development approaches are
identified
1.5. Reasons for mobile application development are
identified.
2. Identify mobile 1.1. Mobile Application Architecture and Design is

application development identified
environment 1.2. Mobile application development frameworks and
tools are identified
1.3. Techniques and methodologies for mobile
application development are introduced
3. Identify Application 3.1. Mobile development lifecycle is explained

Design Issues 3.2. Overarching Design principles and Guidelines
are explained
3.3. Mobile application navigation patterns are
identified
3.4. User interface design is explained

ELEMENT
4. Develop mobile 4.1. Appropriate mobile development software is

application installed
4.2. Creation of the project structure is done by
project wizard
4.3. Configuration of the AndroidManifest.XML file
is done
4.4. Resources are defined in XML.
4.5. Framework components are defined
4.6. SQL lite database is introduced
4.7. Configuration of the google play SDK is done.
4.8. Project prototype is created as per the scope.
4.9. Build the project prototype into a debuggable
APK
That can be installed to an emulator or Android
powered device.
5. Test the developed mobile 5.1. Testing techniques and procedures are identified
application 5.2. Debugging techniques are identified
5.3. Debugging of the application is done.
6. Publish and 6.1. Application distribution through application

Commercialize the stores is done
developed Application 6.2. Monetizing applications through mobile money
APIs is done.
6.3. Routine upgrading, and patching of the
application is done.

RANGE
Performance.
Variable Range
1. Mobile application 1.1 Native
development approaches 1.2 Hybrid Native
1.3 Hybrid web
1.4 Progressive web
2. Navigation patterns 2.1 Hamburger Menu
2.2 Tab bar
2.3 Gesture based
3.1 Type of file that provides essential information

3. AndroidManifest.XML
about the android application
4. Resources 4.1 Res/Layout

4.2 Res/Menu
4.3 Res/Value
4.4 Res/Drawable
5. Framework components 5.1 Activity

5.2 Services
5.3 Broadcast receiver
5.4 Content provider

1. Fundamentals of Mobile Application Concepts
2. Mobile Application Development Cycle
3. Platforms for Mobile Application Development
4. Types of Mobile Applications
5. Types of Mobile Application Development Software
6. Categories of Mobile Application Development Approaches
7. Technology Trends in the Mobile Market

8. Techniques of Distribution and Monetizing of Mobile Applications.
FOUNDATION SKILLS
 Communications (verbal and written);  Decision making;
 Proficient in ICT;  Report writing;
 Analytical
 Planning;

EVIDENCE GUIDE

Aspects of 1.1 Identified Mobile application development platforms
Competency 1.2 Identified Mobile application development frameworks and
tools
1.3 Installed and Configured Appropriate mobile development
software
1.4 Built the project prototype into a debuggable APK that can be
installed to an emulator or Android powered device.
1.5 Tested and Debugged the Application
1.6 Published the Application

applied
Computer, Software, Internet, Data

3.2 Observation

for
assessment

PERFORM SYSTEM ANALYSIS AND DESIGN
UNIT DESCRIPTION
This unit covers the competencies required to perform system analysis and design. It involves
understanding System Analysis and Design Fundamentals, understanding approaches to
system Development and Project planning, Performing System Analysis, identifying
Essentials of System Design, understanding advanced Design Concepts, Performing System
Implementation and understand Current Trends in System Development.
ELEMENT
1. Understand System 1.1. Definition of system, system design and system
Analysis and Design Analysis is done.
Fundamentals 1.2. Constraints of a system are identified
1.3. Properties of a system are identified
1.4. Elements of a system are identified
1.5. Classification of systems is done.
1.6. Types of Information system are identified
1.7. System models are identified
1.8. Categories of Information are identified.
2. Understand Approaches to 2.1. System development Approaches are identified

system Development and 2.2. System development methodologies are
Project planning. identified
2.3. System development life cycle models are
identified
2.4. Activities involved in SDLC are identified.
2.5. SDLC phases are identified.
2.6. Project planning concepts are identified
3. Perform System Analysis 3.1. Overview of system analysis is done.

3.2. Attributes of structured analysis are identified
3.3. Tools and techniques of system analysis are

ELEMENT
identified.
3.4. Activities performed during System analysis are
identified
4. Identify Essentials of 4.1. Design with Software specification requirements

System Design (SRS) document
4.2. Components of system design are identified
4.3. Inputs and outputs of System Design are
identified
4.4. Stages of system design are identified
4.5. Types of system design are identified
4.6. Data Modelling techniques are identified
5. Understand advanced 5.1. Types of Advance Design modelling are

Design Concepts identified
5.2. File Organization and access methods are
identified
5.3. Design strategies are identified
5.4. System design Security and control measures are
identified
5.5. Structured Design concepts are identified
6. Perform System 6.1. System implementation procedures are identified
Implementation 6.2. Types of the system testing are identified
6.3. Deployment procedures of the system are
identified
7. Understand Current 7.1. Frameworks, components and services are

Trends in System identified
Development 7.2. Model driven architecture is understood
7.3. Adaptive methodologies to development are
understood
7.4. Software principles and practices are identified

RANGE
Performance.
Variable Range
1. System development life 1.1 Waterfall
cycle models 1.2 Prototyping
1.3 Dynamic system Development model (DSDM)
1.4 Object oriented model
2. SDLC phases 2.1 Planning
2.2 Analysis
2.3 Design
2.4 Implementation
2.5 Maintenance
3.1 Graphic
3. Attributes of structures
3.2 Logical
analysis
3.3 Process division
3.4 High level to lower level approach
4. Components of system 4.1 Quality

design 4.2 Timeliness
4.3 Cost-Effectiveness
5. Stages of system design 5.1 Requirements determination

5.2 Requirements specifications
5.3 Feasibility Analysis
5.4 Final Specifications
5.5 Hardware study

Variable Range
5.6 System Design
6. Data Modelling techniques 6.1 Conceptual
6.2 Relational
6.3 Object Oriented
7. Types of the system testing 7.1 Software
7.2 Unit
7.3 Integration
7.4 usability

1. system design and system Analysis concepts
2. System development Approaches
3. System development methodologies
4. System development life cycle models
5. SDLC phases are identified.
6. Project planning concepts
7. Tools and techniques of system analysis
8. Activities performed during System analysis
9. Components and concepts of system design
10. Data Modelling techniques
11. System implementation procedures
12. Types of the system testing
13. Deployment procedures of the system
FOUNDATION SKILLS
 Analytical
 Planning;
 Report writing;

EVIDENCE GUIDE

Aspects of 1. Should be able to differentiate between system analysis and
Competency design
2. Identified activities and phases involved in SDLC
3. Identified tools, techniques and activities of system analysis
4. Identified components, stages and types of system design
5. Identified data modeling techniques
6. Identified different types of advanced system design
modelling
7. Identified system implementation procedures
8. Identified current trends in system development

applied
Computer, Software, virtual users

3.2 Observation


for
assessment

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TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION

COUNCIL (TVET CDACC)

NATIONAL OCCUPATIONAL STANDARDS

Copyright © TVET CDACC

© TVET CDACC 2018 1

PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

© TVET CDACC 2018 2

The TVET Curriculum Development, Assessment and Certification Council (TVET

Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. Eng. Tech.

© TVET CDACC 2018 3

These Occupational Standards were developed through combined effort of various

I thank TVET Curriculum Development, Assessment and Certification Council (TVET

CHAIRMAN ICT SECTOR SKILLS ADVISORY COMMITTEE

© TVET CDACC 2018 4

© TVET CDACC 2018 5

© TVET CDACC 2018 6

KEY TO UNIT CODE

© TVET CDACC 2018 7

© TVET CDACC 2018 8

© TVET CDACC 2018 9

UNIT CODE: IT/OS/ICT/BC/01/6/A

ELEMENTS AND PERFORMANCE CRITERIA

© TVET CDACC 2018 10

© TVET CDACC 2018 11

REQUIRED SKILLS AND KNOWLEDGE

The individual needs to demonstrate the following skills:

© TVET CDACC 2018 12

© TVET CDACC 2018 13

UNIT CODE: IT/OS/ICT/BC/02/6/A

ELEMENTS AND PERFORMANCE CRITERIA

© TVET CDACC 2018 14

3. Estimate, measure and 3.1 Measurement information embedded in workplace texts

© TVET CDACC 2018 15

7. Use routine formula 7.1 Understanding of informal and symbolic notation,

© TVET CDACC 2018 16

8. Use common 8.1 Required numerical information to perform tasks is

REQUIRED SKILLS AND KNOWLEDGE

© TVET CDACC 2018 17

1. Critical aspects of Assessment requires evidence that the candidate:

1.12 Applied properties of perpendicular and parallel lines

1.13 Collected and organized appropriate statistical data.

© TVET CDACC 2018 18

2. Resource The following resources should be provided:

4. Context of Competency may be assessed individually in the actual

5. Guidance Holistic assessment with other units relevant to the

DEMONSTRATE DIGITAL LITERACY

UNIT CODE: IT/OS/ICT/BC/03/6/A

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

© TVET CDACC 2018 19

1. Identify 1.1 Concepts of ICT are determined in accordance with computer

© TVET CDACC 2018 20

Appropriate computer Collection of physical parts of a computer system such as;

© TVET CDACC 2018 21

REQUIRED SKILLS AND KNOWLEDGE

The individual needs to demonstrate the following skills:

© TVET CDACC 2018 22

1. Critical Aspects Assessment requires evidence that the candidate:

© TVET CDACC 2018 23

DEMONSTRATE UNDERSTANDING OF ENTREPRENEURSHIP