ICT Occupational Standards Level 5

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION
COUNCIL (TVET CDACC)
NATIONAL OCCUPATIONAL STANDARDS
FOR
ICT TECHNICIAN
LEVEL 5
TVET CDACC
P.O BOX 15745-00100
NAIROBI
First published 2018
Copyright © TVET CDACC
All rights reserved. No part of these occupational standards may be reproduced, distributed,
or transmitted in any form or by any means, including photocopying, recording, or other
electronic or mechanical methods without the prior written permission of the TVET CDACC,
except in the case of brief quotations embodied in critical reviews and certain other non-
commercial uses permitted by copyright law. For permission requests, write to the Council
Secretary/CEO, at the address below:
Council Secretary/CEO
TVET Curriculum Development, Assessment and Certification Council
P.O. Box 15745–00100 Nairobi, Kenya
Email: cdacc.tvet@gmail.com
© TVET CDACC 2018 1

FOREWORD
The provision of quality education and training is fundamental to the Government’s overall
strategy for social economic development. Quality education and training will contribute to
achievement Kenya’s development blue print and sustainable development goals.
Reforms in the education sector are necessary for the achievement of Kenya Vision 2030
and meeting the provisions of the Constitution of Kenya 2010. The education sector had to
be aligned to the Constitution and this resulted to the formulation of the Policy Framework
for Reforming Education and Training (Sessional Paper No. 4 of 2016). A key feature of
this policy is the radical change in the design and delivery of the TVET training. This
policy document requires that training in TVET be competency based, curriculum
development be industry led, certification be based on demonstration of competence and
mode of delivery allows for multiple entry and exit in TVET programmes.
These reforms demand that Industry takes a leading role in curriculum development to
ensure the curriculum addresses its competence needs. It is against this background that
these Occupational Standards were developed for the purpose of developing a competency-
based curriculum for ICT Technician Level 5. These Occupational Standards will also be the
basis for assessment of an individual for competence certification.
It is my conviction that these Occupational Standards will play a great role towards
development of competent human resource for the Technology sector’s growth and
sustainable development.
PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

MINISTRY OF EDUCATION

PREFACE
The TVET Curriculum Development, Assessment and Certification Council (TVET
CDACC), in conjunction with ICT Sector Skills Advisory Committee (SSAC) have
developed these Occupational Standards for an ICT Technician. These standards will be the
bases for development of a competency-based curriculum for ICT Technician Level 5.
These Standards will also be the bases for assessment of an individual for competence
certification.
The occupational standards are designed and organized with clear performance criteria for
each element of a unit of competency. These standards also outline the required knowledge
and skills as well as evidence guide.
I am grateful to the Council Members, Council Secretariat, ICT SSAC, expert workers and
all those who participated in the development of these occupational standards.
Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. Eng. Tech.

CHAIRMAN, TVET CDACC

ACKNOWLEDGMENT
These Occupational Standards were developed through combined effort of various
stakeholders from private and public organizations. I am sincerely thankful to the
management of these organizations for allowing their staff to participate in this course. I
wish to acknowledge the invaluable contribution of industry players who provided inputs
towards the development of these Standards.
I thank TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC) for providing guidance on the development of these Standards. My gratitude goes
to the ICT Sector Skills Advisory Committee (SSAC) members for their contribution to the
development of these Standards. I thank all the individuals and organizations who
participated in the validation of these Standards.
I acknowledge all other institutions which in one way or another contributed to the
development of these Standards.
CHAIRMAN ICT SECTOR SKILLS ADVISORY COMMITTEE
FOREWORD..........................................................................................................................................................2

PREFACE...............................................................................................................................................................3
ACKNOWLEDGMENT........................................................................................................................................4
ACRONYMS..........................................................................................................................................................6
COURSE OVERVIEW.........................................................................................................................................9
BASIC UNITS OF COMPETENCY..................................................................................................................10
DEMONSTRATE COMMUNICATION SKILLS...........................................................................................11
DEMONSTRATE DIGITAL LITERACY........................................................................................................16
DEMONSTRATE ENTREPRENEURIAL SKILLS........................................................................................21
DEMONSTRATE EMPLOYABILITY SKILLS..............................................................................................26
DEMONSTRATE ENVIRONMENTAL LITERACY.....................................................................................34
DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES............................................41
COMMON UNIT OF COMPETENCY.............................................................................................................47
APPLY BASIC ELECTRONIC........................................................................................................................48
CORE UNITS OF COMPETENCY...................................................................................................................53
PERFORM COMPUTER NETWORKING......................................................................................................54
INSTALL COMPUTER SOFTWARE.............................................................................................................58
PERFORM COMPUTER REPAIR AND MAINTENANCE...........................................................................63
MANAGE DATABASE SYSTEMS (MS ACCESS)..........................................................................................67
DEVELOP COMPUTER PROGRAM..............................................................................................................71
MANAGE OPERATING SYSTEM.................................................................................................................75

ACRONYMS
ICT Information Communication Technology
CDACC Curriculum Development, Assessment and Certification Council
TVET Technical and Vocational Education and Training
KCSE Kenya Certificate of Secondary Education
PPE Personal Protective Equipment
KNQA Kenya National Qualification Authority
KNQF Kenya National Qualification Framework
PPE Personal protective equipment
ISP Information security policy
CAD Computer Aided Design
ICT Information Communication Technology
CCTV Closed Circuit Television
WAN Wide Area Network
LAN Local Area Network
MIS Management Information System
SDLC System Development life cycle
IS Information system
DTP Desktop Publishing
POST Power on Self-Test
HTTP Hypertext Transfer Protocol
OSH Occupational Health and Safety
EMS Environmental Management Systems
RAM Random Access Memory
DMA Direct Memory Access
FIFO First In First Out
SSFT Shortest Seek Time First
LAN Large Area Network
WAN Wide Area Network
PAN Personal Area Network

TPS Transaction Processing System
OIS Operation Information System
DSS Decision Support System
ERP Enterprise Resource Planning

KEY TO UNIT CODE
IT/OS/ICT/BC/01/5 A
Industry or sector
Occupational Standards
Occupational area
Type of competency
Competency number
Competency level
Version control

COURSE OVERVIEW
ICT Technician Level 5 qualification consists of competencies that a person must achieve to
enable him/her to be certified as an ICT technician.
ICT Technician is a person who can demonstrate underpinning knowledge and competence in
Supporting or enabling the use of ICT equipment and applications, selecting appropriate ICT
resources, techniques, configurations, procedures and methods, Installing, operating, and
maintaining ICT systems.
Therefore, an ICT technician is a well-trained person who can carry out these responsibilities.
These responsibilities comprise the units of competency of an ICT Technician certificate
level 5 which include the following basic and core competencies:
BASIC COMPETENCIES
1. Demonstrate communication skills
2. Demonstrate Numeracy Skills
3. Demonstrate digital literacy
4. Demonstrate entrepreneurial skills
5. Demonstrate employability skills
6. Demonstrate environmental literacy
7. Demonstrate occupational safety and health practices
CORE COMPETENCIES
1. Perform Computer Networking
2. Install Computer software
3. Perform Computer Repair and Maintenance
4. Manage Database System
5. Develop Computer Program
6. Manage Operating System

BASIC UNITS OF COMPETENCY

DEMONSTRATE COMMUNICATION SKILLS
UNIT CODE: IT/OS/ICT/BC/1/5
UNIT DESCRIPTION
This unit covers the competencies required in meeting communication needs of clients and
colleagues; developing, establishing, maintaining communication pathways and strategies. It
also covers competencies for conducting interviews, facilitating group discussion and
representing the organization in various forums.
ELEMENTS AND PERFORMANCE CRITERIA
PERFORMANCE CRITERIA
ELEMENT
These are assessable statements which specify the
These describe the key outcomes
required level of performance for each of the elements.
which make the workplace function.
Bold and italicized terms are elaborated in the Range
1. Meet communication needs of 1.1 Specific communication needs of clients and
clients and colleagues. colleagues are identified and met.
1.2 Different approaches are used to meet communication
needs of clients and colleagues.
1.3 Conflict is addressed promptly and in a timely way
and in a manner which does not compromise the
standing of the organization.
2. Develop communication 2.1 Strategies for effective internal and external
strategies. dissemination of information are developed to meet
the organization’s requirements.
2.2 Special communication needs are considered in
developing strategies to avoid discrimination in the
workplace.
2.3 Communication strategies are analyzed, evaluated and
revised where necessary to make sure they are
effective.
3. Establish and maintain 3.1 Pathways of communication are established to meet

communication pathways. requirements of organization and workforce.
3.2 Pathways are maintained and reviewed to ensure
personnel are informed of relevant information.
4. Promote use of communication 4.1 Information is provided to all areas of the organization
strategies. to facilitate implementation of the strategy.
4.2 Effective communication techniques are articulated
and modelled to the workforce.

ELEMENT
These are assessable statements which specify the
These describe the key outcomes
required level of performance for each of the elements.
which make the workplace function.
Bold and italicized terms are elaborated in the Range
4.3 Personnel are given guidance about adapting
communication strategies to suit a range of contexts.
5. Conduct interview. 5.1 A range of appropriate communication strategies are

employed in interview situations.
5.2 Records of interviews are made and maintained in
accordance with organizational procedures.
5.3 Effective questioning, listening and nonverbal
communication techniques are used to ensure that the
required message is communicated.
6. Facilitate group discussion. 6.1 Mechanisms which enhance effective group
interaction is defined and implemented.
6.2 Strategies which encourage all group members to
participate are used routinely.
6.3 Objectives and agenda for meetings and discussions
are routinely set and followed.
6.4 Relevant information is provided to the group to
facilitate outcomes.
6.5 Evaluation of group communication strategies is
undertaken to promote participation of all parties.
6.6 Specific communication needs of individuals are
identified and addressed.
7. Represent the organization. 7.1When participating in internal or external forums,
presentation is relevant, appropriately researched and
presented in a manner to promote the organization.
7.2 Presentation is clear and sequential and delivered
within a predetermined time.
7.3 Appropriate media is utilized to enhance presentation.
7.4 Differences in views are respected.
7.5 Written communication is consistent with
organizational standards.
7.6 Inquiries are responded to in a manner consistent with
organizational standards.

RANGE
This section provides work environment and conditions to which the performance
Criteria apply. It allows for different work environment and situations that will affect
Performance.
Variable Range
1. Communication strategies 1.1 Language switch.
include but not limited to: 1.2 Comprehension check.
1.3 Repetition.
1.4 Asking for confirmation.
1.5 Paraphrase.
1.6 Clarification request.
1.7 Translation.
1.8 Restructuring.
1.9 Approximation.
1.10 Generalization.
2. Effective group interaction 2.1 Identifying and evaluating what is occurring within an
includes but is not limited interaction in a non-judgmental way.
to: 2.2 Using active listening.
2.3 Making a decision about appropriate words, behaviour.
2.4 Putting together a response which is culturally appropriate.
2.5 Expressing an individual perspective.
2.6 Expressing own philosophy, ideology and background and
exploring its impact with relevance to communication.
3. Situations include but not 3.1 Establishing rapport.
limited to: 3.2 Eliciting facts and information.
3.3 Facilitating resolution of issues.
3.4 Developing action plans.
3.5 Diffusing potentially difficult situations.

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Effective communication.
 Active listening.
 Giving/receiving feedback.
 Interpretation of information.
 Role boundaries setting.
 Negotiation.
 Establishing empathy.
 Openness and flexibility in communication.
 Communication skills required to fulfil job roles as specified by the organization.
 Writing communications strategy.
 Applying key elements of communications strategy.
Required Knowledge
The individual needs to demonstrate knowledge of:
 Communication process.
 Dynamics of groups and different styles of group leadership.
 Communication skills relevant to client groups.
 Flexibility in communication.
 Communication skills relevant to client groups.
 Key elements of communications strategy.

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Developed communication strategies to meet the organization
requirements and applied in the workplace
1.2 Established and maintained communication pathways for effective
communication in the workplace
1.3 Used communication strategies involving exchanges of complex oral
information
2 Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2 Materials relevant to the proposed activity or tasks
3 Methods of Competency in this unit may be assessed through:
Assessment 3.3 Direct Observation
3.4 Demonstration with Oral Questioning
3.5 Written Examination
4 Context of Competency may be assessed individually in the actual workplace or
Assessment through accredited institution
5 Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

DEMONSTRATE DIGITAL LITERACY
UNIT DESCRIPTION
This unit covers the competencies required to effectively using digital devices such as smart
phones, tablets, laptops and desktop PCs. It entails identifying and using digital devices such
as smart phones, tablets, laptops and desktop PCs for purposes of communication, work
performance and management at the work place.

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level of
outcomes which make up performance for each of the elements.
workplace functions. Bold and italicized terms are elaborated in the Range
1. Identify appropriate 1.1 Concepts of ICT are determined in accordance with computer
computer software equipment.
and hardware. 1.2 Classifications of computers are determined in accordance with
manufacturer’s specification.
1.3 Appropriate computer software are identified according to
1.4 Appropriate computer hardware are identified according to
1.5 Functions and commands of operating system are determined in
accordance with manufacturer’s specification.
2. Apply security 2.1 Data security and privacy are classified in accordance with the
measures to data, prevailing technology.
hardware, and 2.2 Security threats are identified and control measures are applied in
software in accordance with laws governing protection of ICT.
automated 2.3 Computer threats and crimes are detected.
environment. 2.4 Protection against computer crimes is undertaken in accordance with
laws governing protection of ICT.
3. Apply computer 3.1 Word processing concepts are applied in resolving workplace tasks,
software in solving report writing and documentation.
tasks 3.2 Word processing utilities are applied in accordance with workplace
procedures.
3.3 Worksheet layout is prepared in accordance with work procedures.
3.4 Worksheets are built and data manipulated in the worksheets in
accordance with workplace procedures.
3.5 Continuous data manipulated on worksheet is undertaken in
accordance with work requirements
3.6 Database design and manipulation is undertaken in accordance with

These describe the key These are assessable statements which specify the required level of
outcomes which make up performance for each of the elements.
workplace functions. Bold and italicized terms are elaborated in the Range
office procedures.
3.7 Data sorting, indexing, storage, retrieval and security is provided in
accordance with workplace procedures.
4. Apply internet and 4.1 Electronic mail addresses are opened and applied in workplace
email in communication in accordance with office policy.
communication at 4.2 Office internet functions are defined and executed in accordance with
workplace. office procedures.
4.3 Network configuration is determined in accordance with office
operations procedures.
4.4 Official World Wide Web is installed and managed according to
workplace procedures.
5. Apply Desktop 5.1 Desktop publishing functions and tools are identified in accordance
publishing in official with manufactures specifications.
assignments. 5.2 Desktop publishing tools are developed in accordance with work
requirements.
5.3 Desktop publishing tools are applied in accordance with workplace
requirements.
5.4 Typeset work is enhanced in accordance with workplace standards.
6. Prepare presentation 6.1 Types of presentation packages are identified in accordance with office
packages. requirements.
6.2 Slides are created and formulated in accordance with workplace
procedures.
6.3 Slides are edited and run in accordance with work procedures.
6.4 Slides and handouts are printed according to work requirements.
RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
Appropriate computer A collection of instructions or computer tools that enable the user
software may include but not to interact with a computer, its hardware, or perform tasks.
limited to:
Appropriate computer Collection of physical parts of a computer system such as;
hardware may include but not  Computer case, monitor, keyboard, and mouse
limited to:  All the parts inside the computer case, such as the hard disk
drive, motherboard and video card.
Data security and privacy  Confidentiality of data.
may include but not limited  Cloud computing.

Variable Range
to:  Integrity-but-curious data surfing.
Security and control  Counter measures against cyber terrorism.
measures may include but not  Risk reduction.
limited to:  Cyber threat issues.
 Risk management.
 Pass-wording.
Security threats may include  Cyber terrorism.
but not limited to:  Hacking.
Word processing concepts Using a special program to create, edit and print documents.
may include but not limited
to:
Network configuration may Organizing and maintaining information on the components of a
include but not limited to: computer network.

Required Skills
 Analytical skills.
 Interpretation.
 Typing.
 Communication.
 Computing applying arithmetic operations.
 Basic ICT skills.
Required Knowledge
 Functions of computer software and hardware.
 Data security and privacy.
 Computer security threats and control measures.
 Technology underlying cyber-attacks and networks.
 Cyber terrorism and computer crimes.
 Detection and protection of computer crimes.
 Laws governing protection of ICT.
 Functions and concepts of word processing.
 Documents and tables creation and manipulations.
 Mail merging.
 Word processing utilities.
 Spread sheets;
 Meaning, formulae, function and charts, uses and layout.
 Data formulation, manipulation and application to cells.
 Database;
 Database design, data manipulation, sorting, indexing, storage retrieval and security
 Desktop publishing;
 Designing and developing desktop publishing tools.
 Manipulation of desktop publishing tools.
 Enhancement of typeset work and printing documents.
 Presentation Packages;
 Types of presentation packages.
 Creating, formulating, running, editing, printing and presenting slides and hand outs.
 Networking and Internet;
 Computer networking and internet.
 Electronic mail and World Wide Web.
 Emerging trends and issues in ICT;
 Identify and integrate emerging trends and issues in ICT.
 Challenges posed by emerging trends and issues.

EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency. 1.1 Identified and controlled security threats.
1.2 Detected and protected computer crimes.
1.3 Applied word processing in office tasks.
1.4 Designed, prepared work sheet and applied data to the cells in
accordance to workplace procedures.
1.5 Opened electronic mail for office communication as per workplace
procedure.
1.6 Installed internet and World Wide Web for office tasks in accordance
with office procedures.
1.7 Integrated emerging issues in computer ICT applications.
1.8 Applied laws governing protection of ICT.
2. Resource 2.1 Tablets.
Implications. 2.2 Laptops.
2.3 Desktop PCs.
2.4 Desktop computer.
2.5 Calculator.
2.6 Internet.
2.7 Smart phone.
2.8 Operations Manuals.
3. Methods of Competency may be assessed through:

Assessment. 3.1 Written Test.
3.2 Demonstration.
3.3 Practical assignment.
3.4 Interview/Oral Questioning.
3.5 Demonstration.
4. Context of Competency may be assessed in an off and on the job setting.
Assessment.
5. Guidance Holistic assessment with other units relevant to the industry sector,
assessment.

DEMONSTRATE ENTREPRENEURIAL SKILLS

UNIT DESCRPTION
This unit covers the outcomes required to build and develop the enterprise to be more
competitive within a changing business environment, specifically responding to consumer
demands while maintaining product quality and accessibility, building a customer base and
employee motivation.

1. Develop business 1.1 Business innovation strategies are determined in
Innovative strategies. accordance with the organization strategies.
1.2 Business innovation strategies are implemented for the
purpose of business growth.
1.3 Track record and normative capability profile of
enterprise and similar businesses are reviewed and
considered in setting strategic directions.
1.4 Strengths, weaknesses, opportunities and threats are
considered when developing new ideas, approaches,
goals and directions.
1.5 Decisions about enterprise strategies/directions are made
after careful consideration of all relevant information.
1.6 Business/corporate plan is developed that sets out
tactics, resource implications, timeframes, production
and sales target.
2. Develop new products/ 2.1 Alternative product/service offerings are canvassed and
markets. studied for feasibility.
2.2 Potential and new sources/sellers of supplies and raw
materials are identified and canvassed.
2.3 Target markets and buyers are identified and surveyed as
to their preferences and brand loyalties.
3. Expand customers and 3.1 Enterprise is built up and sustained through
product lines responsiveness to market demands and the regulatory
environment.
3.2 Competitive advantage of existing products and services
is maintained/ enhanced through responsive advocacies
and strategies.
3.3 Constant listening to stakeholder/client feedback is
ensured to maintain loyal client base.

4. Motivate staff/workers. 4.1 Regular dialogue is established and maintained in all

levels and relevant sections of the enterprise.
4.2 Flow of communications in both directions is encouraged.
4.3 Helpful mechanisms and benefits are implemented.
4.4 Issues/problems are proactively resolved through win-win
solutions wherever practicable.
5. Expand employed capital 5.1 Capital employed in business is continuously reviewed as
base. per the strategic plan.
5.2 Business share holdings are reviewed in accordance with
the type of business.
5.3 Capital employed is expanded according to organization
procedures.
5.4 Types of shares are determined according to strategic
plan.
5.5 Shares diversification process is undertaken as per office
procedures.
5.6 Role of shareholders is determined and implemented in
accordance organization procedures.
6. Undertake county/ 6.1 Regions for expansion are continuously reviewed in

regional business accordance with strategic plan and company’s expansion
expansion. plan.
6.2 County business regulations are reviewed and adhered to
in accordance with set procedures.
6.3 Regional laws and regulations are adhered to in
accordance with set procedures.
6.4 County/regional business expansion is undertaken in
accordance with organization’s growth/ expansion plan.

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Variable Range
1. Strategic directions 1.1 Business continuity and succession
include but not limited 1.2 Resource access security.
to: 1.3 Core competencies development.
1.4 New developments e.g. technological change, new
products.
2. Business/Corporate plan 2.1 Action steps and responsibilities of departments and
include but not limited individual workers.
to: 2.2 Resource requirements and budget.
2.3 Tactics and strategies to achieve objectives.
3. Helpful mechanisms
3.1 Wage and non-wage benefits.
include but not limited
3.2 Employee awards and recognition systems.
to:
3.3 Employee rights and welfare policies.
3.4 Full-disclosure/transparency policies.

Required Skills
 Assessing a range of alternative products and strategies.
 Critically analyzing information, summarizing and making sense of previous and
current market trends.
 Identifying changing consumer preferences and demographics.
 Ensuring quality consistency.
 Reducing lead time to product/service delivery.
 Managing operations/ production.
 Using formal problem-solving procedures, e. g., root-cause analysis, six sigma.
 Communication skills.
 Applying motivational principles, e. g., positive stroking, and behavior modification.

 Assessing a range of alternatives rather than choosing the easiest option.
 Achieving ownership and credibility for the enterprise vision.
 Critically analyzing information, summarizing and making sense of previous and
current market trends.
 Developing solutions and practical strategies.
Required Knowledge
 Features and benefits of common operational practices, e. g., continuous improvement
(kaizen), waste elimination.
 Conflict resolution.
 Health, safety and environment (HSE) principles and requirements.
 Public-relations strategies.
 Basic cost-benefit analysis.
 Basic financial management.
 Business strategic planning.
 Impact of change on individuals, groups and industries.
 Employee assistance.
 Government and regulatory processes.
 Local and international business environment.
 Concepts of change management.
 Relevant developments in other industries.
 Capital employed.
 Regional/ County business expansion.
 Innovation in business.
EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Demonstrated ability to maintain a profitable and stable
enterprise as shown by stakeholder feedback, employee

testimonies and company financial statements
1.2 Demonstrated ability to conceptualize and plan a micro/small
enterprise
1.3 Demonstrated ability to manage/operate a micro/small-scale
business
1.4 Demonstrated basic marketing skills
2. Resource Implications. The following resources should be provided:
2.1 Interview guide for entrepreneurs.
2.2 Enterprise workers and third parties.
2.3 Materials and location relevant to the proposed activity and
tasks.
3. Methods of Assessment. 3.1 Case problems.
3.2 Interview.
3.3 Portfolio.
3.4 Third party reports.
4. Context of Assessment. 4.1 Competency may be assessed in workplace or in a simulated
workplace setting.
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group.
5. Guidance information Holistic assessment with other units relevant to the industry
for assessment. sector, workplace and job role is recommended.
DEMONSTRATE EMPLOYABILITY SKILLS

UNIT DESCRIPTON
This unit covers competencies required to demonstrate employability skills. It involves

competencies for exuding self-awareness and dealing with everyday life challenges;
demonstrating critical safe work habits and leading a workplace team; planning and
organizing work activities; applying learning, creativity and innovativeness in workplace
functions; pursuing professional growth and managing time effectively in the workplace.

These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
1. Develop self-awareness 1.1 Personal vision, mission and goals are formulated based on
and understanding of potential and in relation to organization objectives.
every day demands and 1.2 Emotions are managed as per workplace requirements.
challenges in the 1.3 Thoughts, feelings and beliefs are expressed in direct, honest
workplace. and appropriate ways.
1.4 Feelings are shared with others according to personal issues
for healthy relations.
1.5 Individual performance is evaluated and monitored according
to the agreed targets.
1.6 Assertiveness is developed and maintained based on the
requirements of the job.
1.7 Own ideas and visions that generates excitement, enthusiasm
and commitment are articulated.
1.8 Accountability and responsibility for own actions are
demonstrated.
1.9 Self-esteem and a positive self-image are developed and
maintained.
2. Demonstrate critical 2.1 Stress is managed at the workplace in accordance with
safe work habits for workplace procedures.
employees in the 2.2 Punctuality and time consciousness is demonstrated in line
workplace. workplace policy.
2.3 Personal objectives are integrated with organization goals in
accordance with organization’s strategic plan.
2.4 Resources are effectively utilized in accordance with
workplace policy.
2.5 Work priorities are set and met in according to workplace
procedures.
2.6 Leisure time is recognized and used productively in line with
organization policy.
2.7 Abstinence from drug and substance abuse is demonstrated

as per workplace policy.
2.8 Awareness of HIV and AIDS is demonstrated in line with
workplace requirements.
2.9 Safety consciousness is demonstrated in the workplace based
on organization safety policy.
2.10 Emerging issues are dealt with in accordance with
3. Lead a workplace team. 3.1 Role and objectives of the team are determined in
accordance workplace policy.
3.2 Team parameters and relationships are identified according
to set rules and regulations.
3.3 Individual responsibilities are identified in accordance with
work procedures.
3.4 Effective and appropriate forms of communication in a team
are established according to office policy.
3.5 Business communication is carried out as per workplace
place policy and requirements of the job.
3.6 Team activities are complemented in accordance with office
procedures.
3.7 Team building activities are planned for in line with
3.8 Conflicts are resolved between team members in line with
organization rules and regulations.
3.9 Gender mainstreaming is undertaken in accordance with set
regulations.
3.10 Human rights are adhered to in accordance with existing
protocol.
3.11 Healthy relationships are developed and maintained for
harmonious co-existence in line with workplace.
4. Plan and organize 4.1. Work schedules are developed for accomplishing given tasks
work. within the set time lines and based on workplace policy.
4.2 Time is managed achieve workplace set goals and objectives.
4.3 Clear project goals and deliverables are established
according to company set policies and regulations.
4.4 Resources are mobilized, allocated and utilized to meet
project goals and deliverables.
4.5 Work activities are monitored and evaluated in line with
organization procedures.
4.6 Situations that require decision making are identified within
the work place and decision made in accordance with

workplace policy.
4.7 Steps required in making effective decisions are applied
within the workplace.
4.8 Problems arising in the course of working are identified and
solved or reported according the workplace policies and
procedures.
4.9 Values required in problem solving process are demonstrated
at the work place.
4.10 Situations within the workplace that require negotiation
identified and negotiations done to create win-win situations.
4.11Negotiation techniques are developed and applied at
workplace to meet clientele’s satisfaction and organizations’
objectives.
5. Maintain professional 5.1 Personal training needs are assessed and identified in line
growth and with the requirements of the job.
development in the 5.2 Training and career opportunities are identified and availed
workplace. based on job requirements.
5.3 Resources for training are mobilized and allocated based
organizations skills needs.
5.4 Licensees and certifications relevant to job and career are
obtained and renewed.
5.5 Personal growth is pursued towards improving the
qualifications set for the profession.
5.6 Work priorities and commitments are managed based on
requirement of the job and workplace policy.
5.7 Recognitions are sought as proof of career advancement in
line with professional requirements.
6. Demonstrate learning, 6.1 Time and effort is invested in learning new skills based job
creativity and requirements.
innovativeness in the 6.2 Willingness to learn in different context is demonstrated
workplace based on available learning opportunities arising in the
workplace.
6.3 Learning opportunities are sought and allocated based on job
requirement and in line with organization policy.
6.4 Application of learning is demonstrated in both technical and
non-technical aspects based on requirements of the job.
6.5 Application of a range of basic IT skills is demonstrated
based on requirements of the job.
6.6 Awareness of Occupational Health and Safety procedures

are demonstrated in use of technology in the workplace.
6.7 Initiative is taken to create more effective and efficient
processes and procedures in line with workplace policy.
6.8 New systems are developed and maintained in accordance
with the requirements of the job.
6.9 Opportunities that are not obvious are identified and
exploited in line with organization objectives.
6.10 Opportunities for performance improvement are identified
proactively in area of work.
6.11 Awareness of personal role in workplace innovation is
demonstrated.
RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Range Variable
Drug and substance Commonly abused
abuse includes but not  Alcohol.
limited to:  Tobacco.
 Miraa.
 Over-the-counter drugs.
 Cocaine.
 Bhang.
 Glue.
Feedback includes but  Verbal.
not limited to:  Written.
 Informal.
 Formal.
Clients includes but  New clients.
not limited to:  Existing clients.
 Internal clients.
 External clients.
Relationships includes  Man/Woman.
but not limited to:  Trainer/trainee.
 Employee/employer.
 Client/service provider.
 Husband/wife.

Range Variable
 Boy/girl.
 Parent/child.
 Sibling relationships.
Communication  Written.
methods include but not  Talk/presentation.
limited to:  Video.
 Audio.
 Graphical.
 Modelling.
Team includes but not  Small work group.
limited to:  Staff in a section/department.
 Inter-agency group.
Personal growth  Growth in the job.
includes but not limited  Career mobility.
to:  Gains and exposure the job gives.
 Net workings.
 Benefits that accrue to the individual as a result of noteworthy
performance.
Personal objectives  Long term.
includes but not limited  Short term.
to:  Broad.
 Specific.
Trainings and career  Participation in training programs;
Opportunities includes  Technical.
but not limited to  Supervisory.
 Managerial.
 Continuing Education.
 Serving as Resource Persons in conferences and workshops
Resource include but not  Human.
limited to:  Financial.
 Technology;
 Hardware.
 Software.
Innovation include but  New ideas.
not limited to:  Original ideas.
 Different ideas.
 Methods/procedures.
 Processes.
 New tools.
Emerging issues include  Terrorism.

Range Variable
but not limited to:  Social media.
 National cohesion.
 Open offices.

Required Skills
 Personal hygiene practices.
 Intra and Interpersonal skills.
 Knowledge management.
 Interpersonal skills.
 Critical thinking skills.
 Observation skills.
 Organizing skills.
 Negotiation skills.
 Monitoring skills.
 Evaluation skills.
 Record keeping skills.
 Problem solving skills.
 Decision making skills.
 Resource utilization skills.
 Resource mobilization skills.
Required Knowledge
 Work values and ethics.
 Company policies.
 Company operations, procedures and standards.
 Occupational Health and safety procedures.
 Fundamental rights at work.
 Personal hygiene practices.
 Workplace communication.
 Concept of time.
 Time management.
 Decision making.
 Types of resources.
 Work planning.

 Resources and allocating resources.
 Organizing work.
 Monitoring and evaluation.
 Record keeping.
 Workplace problems and how to deal with them.
 Negotiation.
 Assertiveness.
 Team work.
 Gender mainstreaming.
 HIV and AIDS.
 Drug and substance abuse.
 Leadership.
 Safe work habits
 Professional growth and development.
 Technology in the workplace.
 Learning.
 Creativity.
 Innovation.
 Emerging issues;
o Social media.
o Terrorism.
o National cohesion.

EVIDENCE GUIDE
1. 2. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Attained job targets within key result areas.
1.2 Maintained intra- and inter-personal relationship in the course of
managing oneself.
1.3 Completed trainings and career progression opportunities in time.
1.4 Was punctual and time conscious.
1.5 Acquired and maintained licenses and/or certifications required for the
job.
1.6 Planned and organized resources to achieve organization goals and
objectives.
1.7 Monitored and evaluated work activities.
1.8 Identified, analyzed and solved problem arising in the course of
working.
1.9 Was conscious of health & safety while carrying out work functions.
1.10 Maintained a mentorship and coaching program for employees.
1.11 Innovatively made work processes and procedures more efficient.
1.12 Mainstreamed gender issues in the workplace.
1.13 Build a strong team of workers in the workplace.
1.14 Sought and allocated learning opportunities and resources in the
workplace.
1.15 Demonstrated awareness of HIV and AIDS.
1.16 Abstained from drug and substance abuse.
1.17 Demonstrated ability to cope with emerging issues.
3. 4. Resource The following resources should be provided:
Implications 2.1 Workplace or assessment location
2.2 Case studies/scenarios
5. 6. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Oral Interview
3.2. Observation
3.3. Third Party Reports
3.4. Written exam
7. 8. Context of 8.1 Competency may be assessed in workplace or in a simulated
Assessment workplace setting
8.2 Assessment shall be observed while tasks are being undertaken
whether individually or in-group
assessment

DEMONSTRATE ENVIRONMENTAL LITERACY
UNIT DESCRIPTION
This unit specifies the competencies required to follow procedures for environmental hazard
control, follow procedures for environmental pollution control, comply with workplace
sustainable resource use, evaluate current practices in relation to resource usage, develop and
adhere to environmental protection principles/strategies/guidelines, analyse resource use,
develop resource conservation plans and implement selected plans.

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
1. Control environmental 1.1 Storage methods for environmentally hazardous materials
hazard. are strictly followed according to environmental
regulations and OSHS.
1.2 Disposal methods of hazardous wastes are followed at all
times according to environmental regulations and OSHS.
1.3 PPE is used according to OSHS.
2. Control environmental 2.1 Environmental pollution control measures are compiled
Pollution control. following standard protocol.
2.2 Procedures for solid waste management are observed
according Environmental Management and Coordination
Act 1999.
2.3 Methods for minimizing noise pollution complied
following environmental regulations.
3. Demonstrate sustainable 3.1 Methods for minimizing wastage are complied with.
resource use. 3.2 Waste management procedures are employed following
principles of 3Rs (Reduce, Reuse, and Recycle).
3.3 Methods for economizing or reducing resource
consumption are practiced.
4. Evaluate current practices 4.1 Information on resource efficiency systems and procedures
in relation to resource are collected and provided to the work group where
usage. appropriate.
4.2 Current resource usage is measured and recorded by
members of the work group.
4.3 Current purchasing strategies are analyzed and recorded
according to industry procedures.
4.4 Current work processes to access information and data is
analyzed following enterprise protocol.

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
5. Identify Environmental 5.1 Environmental legislations/conventions and local
legislations/conventions for ordinances are identified according to the different
environmental concerns. environmental aspects/impact
5.2 Industrial standard/environmental practices are described
according to the different environmental concerns
6. Implement specific 6.1 Programs/Activities are identified according to
environmental programs. organizations policies and guidelines.
6.2 Individual roles/responsibilities are determined and
performed based on the activities identified.
6.3 Problems/constraints encountered are resolved in
accordance with organizations’ policies and guidelines
6.4 Stakeholders are consulted based on company guidelines
7. Monitor activities on 7.1 Activities are periodically monitored and Evaluated
Environmental according to the objectives of the environmental program.
protection/Programs. 7.2 Feedback from stakeholders are gathered and considered in
Proposing enhancements to the program based on
consultations.
7.3 Data gathered are analyzed based on Evaluation
requirements.
7.4 Recommendations are submitted based on the findings
7.5 Management support systems are set/ established to sustain
and enhance the program.
7.6 Environmental incidents are monitored and reported to
concerned/ proper authorities.
8. Analyze resource use. 8.1. All resource consuming processes are Identified
8.2.Quantity and nature of Resource consumed is
determined
8.3.Resource flow is analyzed through different parts of the
process.
8.4. Waste is classified for possible source of resources.
9. Develop resource 9.1. Efficiency of use/conversion of resources is determined
Conservation plans. following industry protocol.
9.2. Causes of low efficiency in use of resources are
determined based on industry protocol.
9.3. Plans for increasing the efficiency of resource use are
developed based on findings.

RANGE
Variable Range
PPE May include but are not 1.1 Mask.
limited to: 1.2 Gloves.
1.3 Goggles.
1.4 Safety hat.
1.5 Overall.
1.6 Hearing protector.
Environmental pollution 2.1 Methods for minimizing or stopping spread and ingestion
Control measures may include of airborne particles.
but are not limited to: 2.2 Methods for minimizing or stopping spread and ingestion
of gases and fumes.
2.4 Methods for minimizing or stopping spread and ingestion
of liquid wastes.
Wastes may include but are not 3.1 Unnecessary waste.
limited to: 3.2 Necessary waste.
Waste management Procedures 4.1 Sorting.
may include but are not limited 4.2 Storing of items.
to: 4.2 Recycling of items.
4.3 Disposal of items.
Resources may include but are 5.1 Electric.
not limited to: 5.2 Water.
5.3 Fuel.
5.4 Telecommunications.
5.5 Supplies.
5.6 Materials.
Workplace environmental 6.1 Biological hazards.
hazards may include but are not 6.2 Chemical and dust hazards.
limited to: 6.3 Physical hazards.
Organizational systems and 7.1 Supply chain, procurement and purchasing.

procedures may include but are 7.2 Quality assurance.
not limited to: 7.3 Making recommendations and seeking approvals.
Legislations/Conventions 8.1 EMCA 1999.

may include but are not 8.2 Montreal Protocol.
limited to: 8.3 Kyoto Protocol.

Variable Range
Environmental 9.1 Air pollution.
aspects/impacts may include 9.2 Water pollution.
but are not limited to: 9.3 Noise pollution.
9.4 Solid waste.
9.5 Flood control.
9.6 Deforestation/Denudation.
9.7 Radiation/Nuclear /Radio Frequency/ Microwaves.
9.8 Situation.
9.9 Soil erosion (e.g. Quarrying, Mining, etc.).
9.10 Coral reef/marine life protection.
Industrial standards / 10.1 ISO standards.
Environmental practices 10.2 Company environmental management systems
may include but are not (EMS)
limited to:
Periodic may include but are 11.1 Hourly.
not limited to: 11.2 Daily
11.3 Weekly
11.4 Monthly
11.5 Quarterly
11.6 Yearly
Programs/Activities may include 12.1 Waste disposal (on-site and off-site).
but are not limited to: 12.2 Repair and maintenance of equipment.
12.3 Treatment and disposal operations.
12.4 Clean-up activities.
12.5 Laboratory and analytical test.
12.6 Monitoring and evaluation.
12.7 Environmental advocacy programs.

Required Skills
 Following storage methods of environmentally hazardous materials.
 Following disposal methods of hazardous wastes.
 Using PPE.
 Practicing OSHS.
 Complying with environmental pollution control.
 Observing solid waste management.
 Complying with methods of minimizing noise Pollution.
 Complying with methods of minimizing wastage.
 Employing waste management procedures.

 Economizing resource consumption.
 Listing of resources used.
 Measuring current usage of resources.
 Identifying and reporting workplace environmental hazards.
 Conveying all environmental issues.
 Following environmental regulations.
 Identifying environmental regulations.
 Assessing procedures for assessing compliance.
 Collecting information on environmental and resource efficiency systems and
procedures and providing information to the work group.
 Measuring and recording current resource usage.
 Analysing and recording current purchasing strategies.
 Analysing current work processes to access information and data and assisting
identifying areas for improvement.
 Analysing resource flow.
 Determining efficiency of use/conversion of resources.
 Determining causes of low efficiency of use.
 Developing plans for increasing the efficiency of resource use.
 Checking resource use plans.
 Complying with regulations/licensing requirements.
 Determining benefit/cost of plans.
 Ranking proposals based on benefit/cost compared to limited resources.
 Checking proposals meet regulatory requirements.
 Monitoring implementation.
 Making adjustments to plan and implementation.
 Checking new resource usage.
Required Knowledge
 Storage methods of environmentally hazardous materials.
 Disposal methods of hazardous wastes.
 Usage of PPE Environmental regulations.
 OSHS.
 Types and control measures of environmental pollution.
 Types of solid wastes and solid waste management.
 Types and methods of minimizing noise pollution.
 Methods of minimizing wastage and procedures of waste management.
 Economizing of resource consumption.
 Principle of 3Rs.
 Types of resources.

 Techniques in measuring current usage of resources.
 Calculating current usage of resources.
 Types of workplace environmental hazards.
 Environmental regulations applying to the enterprise.
 Procedures for assessing compliance with environmental regulations.
 Collection of information on environmental and resource efficiency systems and
procedures.
 Measurement and recording of current resource usage
 Analysis and recording of current purchasing strategies.
 Analysis current work processes to access information and data
 Identification of areas for improvement.
 Resource consuming processes.
 Determination of quantity and nature of resource consumed
 Analysis of resource flow of different parts of the resource flow process.
 Use/conversion of resources.
 Causes of low efficiency and methods of increasing the efficiency resource use.
 Inspection of resource use plans
 Regulations/licensing requirements
 Determine benefit/cost for alternative resource sources.
 Benefit/costs for different alternatives.
 Components and Criteria of ranking proposals
 Regulatory requirements.
 Proposals for improving resource efficiency.
 Implementation of resource efficiency plans.
 Procedures in monitor implementation.
 Adjustments of implementation plan.
 Inspection of new resource usage.
EVIDENCE GUIDE
1.Critical aspects Assessment requires evidence that the candidate:
of competency 1.1 Controlled environmental hazard.
1.2 Controlled environmental pollution.
1.3 Demonstrated sustainable resource use.
1.4 Evaluated current practices in relation to resource usage.
1.5 Demonstrated knowledge of environmental legislations and
local ordinances according to the different environmental
issues /concerns.
1.6 Described industrial standard environmental practices
according to the different environmental issues/concerns.

1.7 Resolved problems/ constraints encountered based on
management standard procedures.
1.8 Implemented and monitored environmental practices on a
periodic basis as per company guidelines.
1.9 Recommended solutions for the improvement of the program
1.10 Monitored and reported to proper authorities any
environmental incidents.
2.Resource The following resources should be provided:
Implications. 2.1 Workplace with storage facilities
2.2 Tools, materials and equipment relevant to the tasks (e.g.
Cleaning tools, cleaning materials, trash bags)
2.3 PPE, manuals and references
2.4 Legislation, policies, procedures, protocols and local
ordinances relating to environmental protection
2.5 Case studies/scenarios relating to environmental protection
3 Methods of Competency in this unit may be assessed through:
Assessment. 3.1 Demonstration.
3.2 Oral questioning.
3.3 Written examination.
3.4 Interview/Third Party Reports.
3.5 Portfolio (citations/awards from GOs and NGOs, certificate of
training – local and abroad).
3.6 Simulations and role-play.
4 Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be
undertaken in a closely simulated workplace environment.
5 Guidance Holistic assessment with other units relevant to the industry sector,
assessment

DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES
UNIT DESCRIPTION
This unit specifies the competencies required to lead the implementation of workplace safety
and health program, procedures and policies/guidelines.

1. Identify workplace hazards 1.1 Hazards in the workplace and/or its indicators of its
presence are identified.
1.2 Evaluation and/or work environment measurements of
OSH hazards/risk existing in the workplace is conducted by
authorized personnel or agency.
1.3 OSH issues and/or concerns raised by workers are
gathered.
1. Identify and implement 2.1 Prevention and control measures, including use of safety
appropriate control gears / PPE (personal protective equipment) for specific
measures hazards identified and implemented.
2.2 Appropriate risk controls based on result of OSH hazard
evaluation is recommended.
2.3 Contingency measures, including emergency procedures
during workplace incidents and emergencies are recognized
and established in accordance with organization procedures.
2. Implement OSH programs, 3.1 Information to work team about company OSH program,
procedures and policies/ procedures and policies/guidelines are provided.
guidelines 3.2 Implementation of OSH procedures and policies/ guidelines
are participated.
3.3 Team members are trained and advised on OSH standards
and procedures.
3.4 Procedures for maintaining OSH-related records are
implemented.

RANGE
Variable Range
1. Hazards may include but 1.1. Physical hazards – impact, illumination, pressure, noise,
are not limited to: vibration, extreme temperature, radiation.
1.2 Biological hazards- bacteria, viruses, plants, parasites,
mites, moulds, fungi, and insects.
1.3 Chemical hazards – dusts, fibres, mists, fumes, smoke,
gasses, and vapours.
1.4 Egonomics;
Psychological factors – over exertion/ excessive force,
awkward/static positions, fatigue, direct pressure,
varying metabolic cycles;
Physiological factors – monotony, personal
relationship, work out cycle;
1.6 Safety hazards (unsafe workplace condition) –
confined space, excavations, falling objects, gas
leaks, electrical, poor storage of materials and
waste, spillage, waste and debris;
1.7 Unsafe workers’ act (Smoking in off-limited areas,
Substance and alcohol abuse at work);
2. Indicators may include 2.1 Increased of incidents of accidents, injuries;
but are not limited to: 2.2 Increased occurrence of sickness or health complaints/
symptoms;
2.3 Common complaints of workers’ related to OSH;
2.4 High absenteeism for work-related reasons;
3. Evaluation and/or work 3.1 Health Audit;
environment 3.2 Safety Audit;
measurements may 3.3 Work Safety and Health Evaluation;
include but are not limited 3.4 Work Environment Measurements of Physical and Chemical
to: Hazards.
4. OSH issues and/or 4.1 Workers’ experience/observance on presence of work

concerns may include but hazards.
are not limited to: 4.2 Unsafe/unhealthy administrative arrangements (prolonged
work hours, no break time, constant overtime, scheduling of
tasks).
4.3 Reasons for compliance/non-compliance to use of PPEs or
other OSH procedures/policies/guidelines.

Variable Range
5. Prevention and control 5.1 Eliminate the hazard (i.e. get rid of the dangerous machine
measures may include but 5.2 Isolate the hazard (i.e. keep the machine in a closed room
are not limited to: and operate it remotely; barricade an unsafe area off)
5.3 Substitute the hazard with a safer alternative (i.e., replace
the machine with a safer one).
5.4 Use administrative controls to reduce the risk (i.e. give
trainings on how to use equipment safely; OSH-related
topics, issue warning signage, rotation/shifting work
schedule).
5.5 Use engineering controls to reduce the risk (i.e. use safety
guards to machine).
5.6 Use personal protective equipment.
5.7 Safety, Health and Work Environment Evaluation.
5.8 Periodic and/or special medical examinations of workers.
6. Safety gears /PPE 6.1 Arm/Hand guard, gloves.
(Personal Protective 6.2 Eye protection (goggles, shield).
Equipment) may include 6.3 Hearing protection (ear muffs, ear plugs).
but are not limited to: 6.4 Hair Net/cap/bonnet.
6.5 Hard hat.
6.6 Face protection (mask, shield).
6.7 Apron/Gown/coverall/jump suit.
6.8 Anti-static suits.
6.9 High-visibility reflective vest.
7. Appropriate risk controls Appropriate risk controls in order of impact are as follows:
7.1 Eliminate the hazard altogether (i.e., get rid of the dangerous
machine).
7.2 Isolate the hazard from anyone who could be harmed (i.e.,
keep the machine in a closed room and operate it remotely;
barricade an unsafe area off).
7.3 Substitute the hazard with a safer alternative (i.e. replace the
machine with a safer one).
7.4 Use administrative controls to reduce the risk (i.e. train
workers how to use equipment safely; train workers about
the risks of harassment; issue signage).
7.5 Use engineering controls to reduce the risk (i.e., attach
guards to the machine to protect users).
7.6 Use personal protective equipment (i.e. wear
gloves and goggles when using the machine)
8. Contingency measures 8.1 Evacuation.
may include but are not 8.2 Isolation.
limited to: 8.3 Decontamination.
8.4 (Calling designed) emergency personnel.

Variable Range
9. Emergency procedures 9.1 Fire drill.
may include but are not 9.2 Earthquake drill.
limited to: 9.3 Basic life support/CPR.
9.4 First aid.
9.5 Spillage control.
9.6 Decontamination of chemical and toxic
9.7 Disaster preparedness/management
9.8 Set of fire-extinguisher.
10. Incidents and 10.1 Chemical spills.
emergencies may include 10.2 Equipment/vehicle accidents.
but are not limited to: 10.3 Explosion
10.4 Fire
10.5 Gas leak.
10.6 Injury to personnel.
10.7 Structural collapse.
10.8 Toxic and/or flammable vapours emission.
11. OSH-related Records 11.1 Medical/Health records.
may include but are not 11.2 Incident/accident reports.
limited to: 11.3 Sickness notifications/sick leave application.
11.4 OSH-related trainings obtained

Required Skills
 Skills on preliminary identification of workplace hazards/risks
 Knowledge management.
 Critical thinking skills.
 Observation skills.
 Coordinating skills.
 Interpersonal skills.
 Troubleshooting skills.
 Presentation skills.
 Training skills

Required Knowledge
 General OSH Principles.
 Occupational hazards/risks recognition.
 OSH organizations providing services on OSH evaluation and/or work environment
measurements (WEM).
 National OSH regulations; company OSH policies and protocols.
 Systematic gathering of OSH issues and concerns.
 General OSH principles.
 National OSH regulations.
 Company OSH and recording protocols, procedures and policies/guidelines.
 Training and/or counselling methodologies and strategies.
EVIDENCE GUIDE
1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identifies hazards/risks in the workplace and/or its indicators.
Competency 1.2 Requests for evaluation and/or work environment measurements of
OSH hazards/risk in the workplace.
1.3 Gathers OSH issues and/or concerns raised by workers.
1.4 Identifies and implements prevention and control measures,
including use of PPE (personal protective equipment) for specific
hazards.
1.5 Recommends appropriate risk controls based on result of OSH
hazard evaluation and OSH issues gathered.
1.6 Establish contingency measures, including emergency procedures in
accordance with organization procedures.
1.7 Provides information to work team about company OSH program,
procedures and policies/guidelines.
1.8 Participates in the implementation of OSH procedures and
policies/guidelines.
1.9 Trains and advises team members on OSH standards and
procedures.

1.10 Implements procedures for maintaining OSH-related records.
2. Resource The following resources should be provided:
Implications. 2.1 Workplace or assessment location.
2.2 OSH personal records.
2.3 PPE.
2.4 Health records.
Assessment. 3.1 Portfolio Assessment.
3.2 Interview.
3.3 Case Study/Situation.
3.4 Observation/Demonstration and oral questioning.
4. Context of Competency may be assessed on the job, off the job or a combination of
Assessment. these. Off the job assessment must be undertaken in a closely simulated
workplace environment.
information workplace and job role is recommended.
for
assessment.

COMMON UNIT OF COMPETENCY

APPLY BASIC ELECTRONIC
UNIT CODE:IT/OS/ICT/CC/01/6
Relationship to Occupational Standards

This unit addresses the unit of competency: Demonstration of basic electronic skills
Duration of Unit:
Unit description
This unit specifies the competencies required to demonstrate basic skills of electronics. It
involves identification of electric circuits, electronic components, understand semi-conductor
theory, identify and classify memories, apply number systems and identify emerging trends in
electronics.
ELEMENTS AND PERFORMANCE CRETIRIA

(Bold and italicised terms are elaborated in the Range)
1. Identify electrical circuits 1.1 Electrical circuit are identified

1.2 Electrical quantities and their units are identified
1.3 Types of electrical circuits are identified
2. Identify Electronic components 2.1 Identification of electrical components is done

2.2 Characteristic of electronic components are identified
2.3 Application of electronic components are Identified
2.4 Characteristics of integrated circuit are identified
3. Understand Semi-conductor 3.1 Explanation of semiconductor theory is done
theory 3.2 Structure of matter is described
3.3 Electrons in conductors and semiconductors are explained
3.4 Types of semiconductor materials are identified
3.5 P-type and N-type materials are explained
3.6 Description of P-N junction diodes operations is done
3.7 Types and operations of transistors are identified
4. Identify and classify memory 4.1 Types of memories are identified
4.2 Memory hierarchy is identified
4.3 Levels of memory storage are identified
4.3 Classification of memories is done
5. Apply Number Systems and 5.1 Types of number systems are identified
binary coding 5.2 Base conversion is done
5.3 Binary arithmetic operations are done
5.4 Binary codes are identified

5.5 Representation of decimals in BCD is done
5.6 BCD arithmetic are performed
6. Emerging trends in Electronics 6.1 Description of emerging trends is done

6.2 Challenges of emerging trends are explained
6.3 Explanation on coping with the emerging trends is done

RANGE
Variable Range
May include but is not limited to:
1.1 E.M.F in volts
1. Electrical quantities and
1.2 Power in watts
their units
1.3 Energy in joules
1.4 Resistance in ohms
1.5 Current in amperes
2.1 AC – Alternating Current
2. Types of electrical circuits
2.2 DC – Direct Current
3. Types and operations of 3.1 Types
transistors PNP
NPN
3.2 Operations
Forward biasing
Reverse Biasing
4. Types of memories 4.1 Semi-conductor
4.2 Magnetic
4.3 optical
5. Classification of 5.1 RAM
memories 5.2 ROM
6. Levels of memory storage 6.1 Internal
6.2 Main
6.3 Online
6.4 Offline bulk
7. Types of number systems 7.1 Decimal
7.2 Binary
7.3 Octal
7.4 Hexadecimal
7.5 Binary Arithmetic’s
8. Binary codes 8.1 8421 BCD
8.2 Excess 3
8.3 BCD arithmetic’s

REQUIRED KNOWLEDGE AND UNDERSTANDING
The individual needs to demonstrate knowledge and understanding of:
1. Electrical Components
2. Electrical Quantities and units of measurement
3. Electrical circuits
4. Semiconductor theory
5. Number systems
6. Types of Computer memories
FOUNDATION SKILLS
The individual needs to demonstrate the following foundation skills:
1. Communications (verbal and written);
2. Proficient in ICT
3. Time management
4. Problem solving
5. Decision making
6. First aid
EVIDENCE GUIDE
criteria, required knowledge and understanding and range.
1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified Electrical Components, quantities and their units
of measurement
1.2 Constructed a simple circuit
1.3 Identified types of transistors and their operations
1.4 Categorized the memories according to their levels, types
and hierarchy
1.5 Identified the number systems, binary codes and their
operations.
2. Resource The following resources must be provided:
Implications Resources same as that of workplace are advised to be applied
Including resistors,Transisitors, soldering wire, soldering Iron,
printed circuit board, ammeter,volt meter, connecting wires, wire
stripper,pliers, wire cutter, screw driver, driller,clamps,vise

Assessment 3.1 Observation
3.2 Oral questioning
3.3 Practical demonstration
4. Context of Competency may be assessed individually in the actual
Assessment workplace and simulated setting of the actual work place
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

CORE UNITS OF COMPETENCY

PERFORM COMPUTER NETWORKING
UNIT CODE: IT/OS/ICT/CR/1/5
UNIT DESCRIPTION
This unit covers the competencies required to perform computer networking activities. It
involves identifying network types, connecting network devices, configuring network
components and workstations, networking testing, monitoring and maintaining.

ELEMENT
1. Identify network type and 1.1. Types of computer networks are identified
components 1.2. Network components are identified
1.3. Network topologies are identified
1.4. Transmission media is identified
1.5. Benefits of computer Networking are identified
2. Connect Network devices 2.1. Tools, materials and devices for network are
identified
2.2. Network devices connection is done according
National and international communication
standards
2.3. Strength and connectivity tests of cables and
equipment are done.
3. Configure network devices 3.1. Network software is installed and configured

according to user manuals.
3.2. IP addressing scheme configuration is done
3.3. Types of subnet masks are identified.

ELEMENT
5.1. Devices for LAN network configuration are
5. Configure LAN network type
identified
5.2. Connection of the devices in LAN is done
5.3. Configuration of the LAN network is done.
4. Perform Network testing 4.1. Testing tools are assembled

4.2. Network components are tested
4.3. Testing of connectivity medium between
components is done
4.4. Network testing is done
4.5. Testing report is generated

RANGE
Variable Range
 Routers
1. Network components
 Switches
 Hub
 RJ 45 cables
 Ports
 Computers
 printers
 Star
2. Network topology
 Ring
 Mesh
 Hybrid
 Point to point
3. Network types
 LAN
 WAN
 MAN
4. Network software  Operating system
5. Testing tools  Cable tester

 Volt meter
 Tester
 LAN tornado
 Network Types
 Network topologies
 Network components
 LAN Configuration Techniques
 Transmission Media in Network
FOUNDATION SKILLS

 Communications (verbal and written);  Decision making;
 Proficient in ICT;  First aid;
 Time management;
 Problem solving;
EVIDENCE GUIDE

of Competency 1.1 Identified network components, topologies and types
1.2 Identified Network Transmission media
1.3 Identified Tools, materials and devices for network
connection
1.4 Connected Network devices according to the National and
international communication standards
1.5 Installed and configured Network software according to user
manuals.
1.6 Configured The Network Using IP addressing scheme
1.7 Configured the LAN network
1.8 Assembled Testing tools
1.9 Performed Network testing
1.10Performed Network monitoring using Appropriate tools

Implications Resources same as that of workplace are advised to be applied
Including computers, media, routers, switches, ports etc
Assessment 3.1 Observation
3.2 Oral questioning
Assessment workplace and simulated setting of the actual work place
assessment

INSTALL COMPUTER SOFTWARE
UNIT DESCRIPTION
This unit covers the competencies required to perform computer software installation work.
Installation activities includes identification of the software to be installed, actual installation
of the software, software functionality test and user training.

ELEMENT
1. Identify software to be 1.1 Software are classified according to the
installed functionality, resource requirement and use.
1.2 Selection of software to be installed is identified
based on usage and system requirements
1.3 Acquisition methods of the selected software are
established.
2. Install the software 2.1 Software specifications and computer resource

requirements are identified
2.2 Source of software installation files is determined
2.3 Existing data is backed up
2.4 User vendor agreements are identified
2.5 Software installation is done as per the installation
manual provided.
3. Software Configuration 3.1 Software configuration management components

Management are identified.
3.2 Importance and reasons for software configuration
management are identified
4. Test software functionality 4.1 Software Techniques are identified

4.2 Software test is performed
4.3 Software functionality is determined according to
the test performed
4.4 Test report is generated
5. Perform User training 5.1 Determine user skill set

ELEMENT
5.2 User training is conducted according to system
functionality

RANGE
Variable Range
1. software acquisition 1.1 In – house developed
methods 1.2 Tailor made
1.3 Outsourced/Off-the-shelf
2. Software specifications 2.1 Detailed description of a software system to be

installed with its functional and non-functional
requirements.
Usually has the following characteristics:
 Complete.
 Consistent.
 Feasible.
 Modifiable.
 Unambiguous.
 Testable
3. software parameters 3.1 Characteristic that can help in defining or classifying
a software.

1. Different types of Software
2. System requirements for software Installation
3. Software Acquisition Methods
4. Types of software Testing
5. Software parameter setting techniques
6. Software Installation procedures

FOUNDATION SKILLS
 Communications (verbal and written);
 Decision making;
 Planning;
 First aid;
 Report writing;
 Creativity
EVIDENCE GUIDE

of Competency 1.1 Classified and selected software to be installed according to
the functionality, resource requirement and usage
1.2 Identified computer requirements based on Software
specifications for Installation
1.3 Determined the Source of software to be installed
1.4 Performed Software configuration and Installation
1.5 performed Software testing
2. Resource Resources the same as that of workplace are advised to be
Implications applied.
Including Device drivers, operating system, utilities

Assessment 3.1 Observation with the help of check list
3.2 Practical demonstrations
3.3 Oral Questioning

Assessment workplace or a simulated work place setting

assessment

assessment

PERFORM COMPUTER REPAIR AND MAINTENANCE

UNIT DESCRIPTION
This unit covers the competencies required for performing computer repair and maintenance
using diagnosing, repairing and maintenance tools. It involves performing troubleshooting,
dismantling of faulty components, repairing/replacing faulty components, up gradation and
testing of computer functionality.
ELEMENT
1.1 Identification of computer parts is done
1. Perform troubleshooting
1.2 Assembling of appropriate computer maintenance
tools and maintenance techniques is done
1.3 Theory of probable cause is established
1.4 Testing of the theory to determine cause is done
1.5 Identification of the problem is established
1.6 Appropriate solution to the problem is performed
2.1 Tools for disassembling are assembled

2. Disassemble faulty
2.2 Faulty components are disassembled
components
2.3 Disassembling is performed according to provide
instruction manuals.
3.1 Faulty parts to be repaired or replaced are identified

3. Repair/replace and
3.2 Acquisition of new parts is done as per the
reassemble components
specifications of the components in the case of
replacement and repair is done on faulty
components.
3.3 Reassemble the repaired or replaced components.
4.1 Switch on the computer for POST test

4. Test computer/component
4.2 Perform specific component test
functionality
4.3 Evaluate test results
4.4 Generate component and system report
5.1 Run diagnostic program

5. Upgrade computer

ELEMENT
5.2 Install update if any.
software/hardware
5.3
RANGE
Variable Range
 Straight-head screwdriver, large and small.
1. Appropriate computer
 Phillips-head screwdriver, large and small.
maintenance tools
 Tweezers or part retriever.
 Needle-nosed pliers.
 Wire cutters.
 Chip extractor.
 Hex wrench set.
 Torx screwdriver
3.1 Refers to an instructional book or booklet that is

2. Instruction manuals.
supplied with almost all technologically advanced
consumer product to be used during inspection
4.1 process performed by firmware or software routines
3. POST test
immediately after a computer or other digital
electronic device is powered on.
4.2 Software tool used to diagnose problems with a
4. Diagnostic program
particular set of hardware devices.

1. Troubleshooting techniques
2. Procedures and techniques for reassembling
3. Component testing techniques
4. Computer systems and their components
5. The manufacturer's warranty requirements relating to activities for the
computer and related components.
6. Types of Computer/component testing
7. Types of Maintenance techniques
FOUNDATION SKILLS
The individual needs to demonstrate the following additional skills:
 Communications (verbal and  Decision making;

written);  First aid;
 Proficient in ICT;  Report writing;
 Analytical
 Faults troubleshooting
 Planning;
EVIDENCE GUIDE
criteria, required skills and understanding and range.

of Competency 1. Assembled appropriate computer repair and maintenance
tools and performed troubleshooting
2. Identified different maintenance techniques
3. Identified and disassembled Faulty components
4. Performed specific component test
5. Repaired or replaced faulty components
6. Was able to perform software and hardware upgrade

2. Resource Resources the same as that of workplace are advised to be applied
Implications Including computer, printers etc

Assessment 3.1 Oral questioning
3.3 Observation
4. Context of 4.1 Competency may be assessed individually in the actual
Assessment workplace or through simulated work environment
5. Guidance 5.1 Holistic assessment with other units relevant to the industry
assessment

MANAGE DATABASE SYSTEMS (Ms Access)
UNIT DESCRIPTION
This unit covers the competencies required to carry out management of Basic databases
systems. It involves identification of database concepts, designing of database, Creation and
manipulation of database, database testing e.g. using dummy data, implementation of the
designed database, establishing transaction and concurrency mechanism and managing
database security.

ELEMENT
1. Identify database concepts 1.1 Database concepts are defined
1.2 Database models are identified
1.3 Identification of merits and demerits of database is
done
2. Design Basic database 2.1 Database design concepts are identified
2.2 Appropriate database structures are determined
2.3 Database design is implemented
2.4 Database operations are performed
3. Create and manipulate 3.1 Database objects are identified

database objects 3.2 Appropriate data Attributes are applied
3.3 Data relationships are established as per the tables
created
3.4 Data is extracted from database using Access.
4. Perform database testing 4.1 Test data is prepared

4.2 Run the test data
4.3 Check the test results
4.4 Validate the results
4.5 Report the findings
5. Print Database Objects 5.1 Database tables are printed
5.2 Database queries are printed

ELEMENT
5.3 Database forms and reports are printed
RANGE
Variable Range
1. Database Models  Relational
 Referential
 Entity Integrity
 Network
 Star schema
2. Database structures Refers to a collection of record type and field type
definitions that comprise your database:
 Record Types. These define the type of entities
or research objects you wish to capture (e.g.
Person).
 Fields. These are the properties or attributes that
describe your record types (e.g. Gender, Age,
Height etc.)
3. Database operations  INSERT
 SELECT
 UPDATE
 DELETE
4. data Attributes  Atomic Attribute
 Composite Attribute
 Single Valued Attribute
 Multi Valued Attribute
 Stored Attribute
 Derived Attribute
 Null Valued Attribute

Database concepts
Database design concepts

Database objects
Procedures of printing database objects
FOUNDATION SKILLS
 Proficient in ICT;
 Analytical
 Faults troubleshooting;
 Planning;
 Report writing;
EVIDENCE GUIDE
This provides advice on assessment and must be in conjunction with the performance criteria,
required knowledge and understanding and range.
of Competency 1.1 Identified database components
1.2 Performed Database operations
1.3 Applied Appropriate Data Attributes
1.4 Extracted data from database using Access
1.5 Performed test data and validated the results
1.6 Performed printing of database objects

Implications 1. Computer
2. Database software
3. Printer

4. Stationery

Assessment 3.1 Oral questioning
3.3 Observation

Assessment workplace or through a simulated work place
environment
assessment

DEVELOP COMPUTER PROGRAM

UNIT DESCRIPTION
This unit covers the competencies required to develop computer program
ELEMENT
1. Identify Programming 1.1 Identification of program and programming is done
concepts and approaches 1.2 Language translators are identified
1.3 Description of programming approaches is done
2. Identify program 2.1 Description of program specifications is done

development 2.2 Application of program development cycle is done
methodologies 2.3 Types of development methodologies are identified
2.4 Styles of programming are identified
3. Identify Program design 3.1 Description of Program design is done
3.2 Program design approaches are identified
3.3 Program design tools are identified
4. Identify computer 4.1 Generations of programming languages are
programming languages Identified
4.2 Factors for choosing a programming language are
determined
4.3 Basic tools for program development are identified
5. Perform Basic structured 5.1 Fundamentals of C programming are identified

Programming using C 5.2 Control structures in C programming are identified
language 5.3 Sub programs of C language are explained
5.4 C language concepts are identified
5.5 C programming environment is identified
5.6 Description of sub programming
5.7 C program format is explained
6. Perform Basic Internet 6.1 Internet based programming concepts are identified
programming 6.2 Web programming approaches are identified
6.3 Web programming languages are identified
6.4 Web programming interfaces are identified
6.5 HTML coding is done

ELEMENT
RANGE
Variable Range
1. Language translators  Linkers
 Loader
 Interpreters
 Compilers
 Editors
2. Programming approaches  Procedural

 Event driven
 Object oriented
 Internet based
3. Program design tools  Flow charts

 Pseudo codes
 Decision trees and tables
4. Styles of programming  Functional

 Modular
 Visual
5. Control structures  Sequence
 Selection
 Iteration
6. Web programming  Html

languages  Php
 JavaScript

7. Web programming  Common client Interface(CCI)
Interfaces  Common Gateway Interface (CGI)

1.1 Programming Generations
Program development cycle
Program Design and Approach
Program design tools
Application of C language techniques
Program Documentation
Developing a Simple program
FOUNDATION SKILLS
 Proficient in ICT;
 Analytical
 Faults troubleshooting;
 Planning;
 First aid;
 Report writing;
EVIDENCE GUIDE
 Critical Assessment requires evidence that the candidate:

Aspects of 1. Identified Language translators and programming approaches
Competency 2. Identified program development cycle and styles of
programming.
3. Identified Program design approaches and program design tools.
4. Identified generations of programming languages.
5. Identified factors for choosing programming language.
6. Identified basic tools for program development
7. Demonstrate language program format
8. Demonstrate control structures usage in a program.

9. Develop a basic program
 Resource The following resources must be provided:
Implications Resources the same as that of workplace are advised to be applied
Computers, software etc
 Methods of Competency may be assessed through:
Assessment 1. Oral test
2. Observation
3. Practical demonstration
 Context of Competency may be assessed individually in the actual workplace
Assessment or through a simulated work place setting
 Guidance Holistic assessment with other units relevant to the industry sector,
information workplace and job role is recommended.
for
assessment

MANAGE OPERATING SYSTEM

UNIT DESCRIPTION
This unit covers the competencies required to select, install and usage of manage operating
system
ELEMENT
1. Identify fundamentals of 1.1 Definition of Operating system is done
Operating system 1.2 Concepts of operating system are identified.
1.3 Structures of operating system are described.
1.4 Types of operating system are identified.
1.5 Functions of operating system are identified.
2. Identify process 2.1 Concepts of processing are identified and explained

management concepts 2.2 Process states are described
2.3 Definition of Concurrency control and types is
done.
2.4 Explanation of Process scheduling and types of
schedulers is done.
2.5 Definition of Deadlocks.
3. Identify concepts of 3.1 Definition of memory management is done.
memory management 3.2 Objectives of memory management are identified.
3.3 Memory management techniques are identified.
3.4 Memory management policies are identified.
4. Identify concepts of Input 4.1 Definition of input and output devices is done.
and Output devices 4.2 Objectives of input/output device management are
management. identified.
4.3 Concepts of input and output devices are identified.
4.4 Input/output devices software are explained.
4.5 Description of disk and disk operations are done.
4.6 Explanation of computer clock system is done.
4.7 Computer terminals are identified.
4.8 Virtual devices are defined.
5. Identify concepts of file 5.1 Definition of file system management is done.
management 5.2 File system concepts are identified.

ELEMENT
5.3 Objectives of file management are identified.
5.4 File access methods are identified.
5.5 Description of directory implementation is done
5.6 File allocation techniques are identified.
5.7 File protection and security are identified.
6. Identify Emerging trends in 6.1 Explanation of emerging trends is done.

Operating system 6.2 Challenges of emerging trends are identified.
6.3 Ways of coping with emerging trends are
identified.
RANGE
Variable Range
1. Concepts of operating  Characteristics
system  Objectives
 Kernel
 System code
 shell
2. Structures of operating  Monolithic
system  Layered
 Virtual
 Client server model
 Real time
3. Types of operating system
 Normal
 Batch
 Time sharing
 Inter-process communication
4. Concurrency control
 Synchronization
 Partitions
5. Memory management
 Virtual
techniques

 Fetch
6. Memory management
 Placement
policies
 Replacement

Variable Range
 cleaning
 Sequential
7. File access methods
 Random
 Indexed sequential

1.1 Types of operating systems
Roles of operating system
Objectives of memory management
Input/output devices software
Computer clock system
Objectives of file management
File allocation techniques
File access methods
Challenges of emerging trends in operating systems.
FOUNDATION SKILLS
 Communications (verbal and written);  Decision making;
 Proficient in ICT;  Report writing;
 Analytical
 Planning;
EVIDENCE GUIDE
 Critical Assessment requires evidence that the candidate:

1. Defined operating system
Aspects of
2. Identified Types of operating systems
Competency
3. Explained structures of operating systems
4. Identified functions of operating systems
5. Installed operating system.
6. Defined memory management
7. Identified memory management and allocation techniques.
8. Differentiated the input and output devices.
9. Defined computer clock system.
10. Explained the hardware concept of input/output device
11. Identified file management objectives
12. Identified file allocation techniques, access and protection
methods.
13. Identified emerging trends in operating system, challenges
and how to cope with them.
 Resource The following resources must be provided:

Implications Resources the same as that of workplace are advised to be applied
Computers, Software, Data and People
 Methods of Competency may be assessed through:
Assessment 1. Oral test
2. Observation
3. Practical demonstration
 Context of Competency may be assessed individually in the actual

Assessment workplace or through a simulated work place setting
 Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment


ICT Occupational Standards Level 5

Uploaded by

Copyright:

Available Formats

ICT Occupational Standards Level 5

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

ICT Occupational Standards Level 5

Uploaded by

Copyright:

Available Formats

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION

COUNCIL (TVET CDACC)

NATIONAL OCCUPATIONAL STANDARDS

Copyright © TVET CDACC

© TVET CDACC 2018 1

PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

© TVET CDACC 2018 2

Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. Eng. Tech.

© TVET CDACC 2018 3

I thank TVET Curriculum Development, Assessment and Certification Council (TVET

CHAIRMAN ICT SECTOR SKILLS ADVISORY COMMITTEE

© TVET CDACC 2018 4

© TVET CDACC 2018 5

© TVET CDACC 2018 6

© TVET CDACC 2018 7

© TVET CDACC 2018 8

© TVET CDACC 2018 9

© TVET CDACC 2018 10

UNIT CODE: IT/OS/ICT/BC/1/5

ELEMENTS AND PERFORMANCE CRITERIA

3. Establish and maintain 3.1 Pathways of communication are established to meet

© TVET CDACC 2018 11

5. Conduct interview. 5.1 A range of appropriate communication strategies are

© TVET CDACC 2018 12

© TVET CDACC 2018 13

© TVET CDACC 2018 14

1. Critical aspects of Assessment requires evidence that the candidate:

© TVET CDACC 2018 15

UNIT CODE: IT/OS/ICT/BC/2/5

ELEMENTS AND PERFORMANCE CRITERIA

© TVET CDACC 2018 16

© TVET CDACC 2018 17

© TVET CDACC 2018 18

© TVET CDACC 2018 19

3. Methods of Competency may be assessed through:

© TVET CDACC 2018 20

UNIT CODE: IT/OS/ICT/BC/3/5

ELEMENTS AND PERFORMANCE CRITERIA

© TVET CDACC 2018 21

4. Motivate staff/workers. 4.1 Regular dialogue is established and maintained in all

6. Undertake county/ 6.1 Regions for expansion are continuously reviewed in

© TVET CDACC 2018 22

REQUIRED SKILLS AND KNOWLEDGE

© TVET CDACC 2018 23

1. Critical Aspects of Assessment requires evidence that the candidate:

© TVET CDACC 2018 24

DEMONSTRATE EMPLOYABILITY SKILLS

UNIT CODE: IT/OS/ICT/BC/4/5

© TVET CDACC 2018 25

This unit covers competencies required to demonstrate employability skills. It involves

ELEMENTS AND PERFORMANCE CRITERIA

© TVET CDACC 2018 26

© TVET CDACC 2018 27

© TVET CDACC 2018 28

© TVET CDACC 2018 29

© TVET CDACC 2018 30

REQUIRED SKILLS AND KNOWLEDGE

© TVET CDACC 2018 31

© TVET CDACC 2018 32

1. 2. Critical aspects of Assessment requires evidence that the candidate: