COMPANY INTRODUCTION

Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest
Telecommunications Company providing comprehensive range of telecom services in
India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service,
MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest &
leading public sector unit in India.

BSNL has installed Quality Telecom Network in the country and now focusing on
improving it, expanding the network, introducing new telecom services with ICT
applications in villages and wining customer's confidence. Today, it has about 46
million line basic telephone capacity, 8 million WLL capacity, 52 Million GSM
Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS),
287 Satellite Stations, 614755 Rkm of OFC Cable, 50430 Rkm of Microwave
Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs villages.

BSNL is the only service provider, making focused efforts and planned initiatives to
bridge the Rural-Urban Digital Divide ICT sector. In fact there is no telecom operator
in the country to beat its reach with its wide network giving services in every nook &
corner of country and operates across India except Delhi & Mumbai. Whether it is
inaccessible areas of Siachen glacier and North-eastern region of the country. BSNL
serves its customers with its wide bouquet of telecom services.

BSNL is numero uno operator of India in all services in its license area. The company
offers vide ranging & most transparent tariff schemes designed to suite every customer.

BSNL cellular service, Cell One, has 55,140,282 2G cellular customers and 88,493 3G
customers as on 30.11.2009. In basic services, BSNL is miles ahead of its rivals, with
35.1 million Basic Phone subscribers i.e. 85 per cent share of the subscriber base and
92 percent share in revenue terms.

Kottam College of Engineering, Kurnool 1

BSNL has more than 2.5 million WLL subscribers and 2.5 million Internet Customers
who access Internet through various modes viz. Dial-up, Leased Line, DIAS, Account
Less Internet (CLI). BSNL has been adjudged as the NUMBER ONE ISP in the
country.

BSNL has set up a world class multi-gigabit, multi-protocol convergent IP

infrastructure that provides convergent services like voice, data and video through the
same Backbone and Broadband Access Network. At present there are 0.6 million Data
One broadband customers.

The company has vast experience in Planning, Installation, network integration and
Maintenance of Switching & Transmission Networks and also has a world class ISO
9000 certified Telecom Training Institute.

Scaling new heights of success, the present turnover of BSNL is more than
Rs.351,820 million (US $ 8 billion) with net profit to the tune of Rs.99,390 million
(US $ 2.26 billion) for last financial year. The infrastructure asset on telephone alone
is worth about Rs.630,000 million (US $ 14.37 billion).

The turnover, nationwide coverage, reach, comprehensive range of telecom services

and the desire to excel has made BSNL the No. 1 Telecom Company of India.
 

  Bharat Sanchar Bhavan

BSNL Registered
Harish Chandra Mathur Lane
Office
Janpath,  New Delhi-110 001
 
Bharat Sanchar Bhavan
BSNL Corporate
Harish Chandra Mathur Lane
Office
Janpath,  New Delhi-110 001

Kottam College of Engineering, Kurnool 2

ASPIRATION (Mission & Vision)

Be the leading Telecom Service Provider in India with global presence.

Create a customer focused organization with excellence in sales, marketing and
customer care.  
Leverage technology to provide affordable and innovative products/services
across customer segments.
Provide a conducive work environment with strong focus on performance
Establish efficient business processes enabled by IT.

BOARD OF DIRECTORS
Composition of Board

The Board comprise of 12 Directors, of which 6 [including the CMD] are whole time
Directors; 2 Government Nominee Directors and 4 Non-official Part Time Directors.
Thus, the Board has the optimum mix of 50% Whole-time and 50% part-time Directors.
The composition is as per Corporate Governance Norms for the unlisted CPSEs, laid
down by the Department of Public Enterprises.

Chairman & Managing Director- Shri R.K. Upadhyay

Shri Rakesh Kumar Upadhyay, joined BSNL as Chairman &

Managing Director on 30 th April 2011. Shri Upadhyay is a B. Tech in
Electronics Engineering from IT, Banaras Hindu University (BHU).
He is also a graduate of Defence Services Staff College, Wellington
and was awarded M.Sc.(DS) degree by Madras University . He has
done MBA in Marketing Management from Indira Gandhi Open
University. His career began in Department of Telecommunications in 1975 after his
selection by UPSC for Indian Telecom Service. In DoT, he gained experience in areas
of Planning, Installation and Commissioning, Commercial Administration and
Operations. In October 1996, he proceeded on Deputation to TCIL, where he remained

Kottam College of Engineering, Kurnool 3

till August 1999. During his deputation, he successfully worked as Project Director in
the Foreign Projects at Sana and as General Manager in Yemen.

On return from TCIL, he worked in BSNL as General Manager in J&K Circle from
January 2000 to June 2003. He was again selected for Deputation in TCIL in June 2003
where he was entrusted the job of Chief Project Director, Algeria, Group General
Manager (New Technology) and Executive Director (Project Monitoring) and other
important assignments. He took over the charge of Director (Projects), TCIL on
01.11.2005 and was subsequently selected as Chairman & Managing Director of TCIL.
He remained at the helms of TCIL from 1st March 2007 to 29th April 2011.

During his tenure in TCIL he gained rich experience in the fields of Planning, Project
Management, Operations and Business Development. In TCIL, he guided the successful
implementation of many complex projects. Some of the notable projects are: Pan
African e-Network Project – Providing Tele-Education and Tele-Medicine Services to
34 African Nations from seven Universities and 12 Super Specialty Hospitals of India;
National Internet Backbone Project; SAARC e-Network Project; Optical Ground Wire
Project over 3000 Kilometer Electrical Transmission Lines in live line conditions in
Algeria. He has to his credit the turning around of TCIL as its CMD.

Director - Consumer Fixed Access(CFA)- Shri Rajesh Wadhwa

Shri Rajesh Wadhwa took over as Director (Operations) in BSNL on

1st August 2008.  Shri Wadhwa is a B. Tech in Electrical Engineering
in first class with distinction from I.I.T. Delhi. He has also done MBA
from Faculty of Management Studies, University of Delhi.  He joined
the Department of Telecommunications, Government of India through
Indian Telecommunications Services Group ‘A’ in December 1975. 
Since then he has worked in various capacities in different units of DoT/ BSNL/MTNL
and has versatile experience covering almost all the fields in telecommunications
including operations, development and management of landline and mobile networks,
sales and marketing and financial management etc.  

Kottam College of Engineering, Kurnool 4

 Before joining as Director (Operations) on the BSNL Board, he was working as Chief
General Manager (North) in Mahanagar Telephone Nigam Ltd., Delhi and had also
worked as Executive Director, MTNL, Delhi for sometime.  In MTNL, he had been
mainly responsible for provision, operations & maintenance of landlines and broadband
services, mobile services, management of transmission and leased line network, optical
fibre network, marketing and distribution channels and revenue management.  He was
actively involved in extensive induction of IT enabled computerized Operational and
Customer Interface Systems and for introducing the concept of paperless working in
many areas.

As Director (Operations), BSNL, he is mainly responsible for improving the Systems

and Methods to achieve optimal performance and maximum utilization of BSNL's
extensive country-wide Infrastructure and network.  He is also responsible for achieving
short-term and long-term business interests of the Company by way of high customer
satisfaction and timely provision of satisfactory and quality services through close
coordination with various field units.  He is also responsible for induction and
adaptation of new technologies and managing technological changes and providing
state-of-the-art modern and world class integrated telecom services in the highly
competitive environment.

Director - Consumer Mobility (CM) & (Enterprise)-Shri R.K.Agarwal

Shri Rakesh Kumar Agarwal has done his B.E. from Indian Institute
of Science, Bangalore in 1973 and then M.Tech in Communications
from IIT Delhi in 1975. Thereafter he joined Department of
Telecommunications and worked in various fields of
telecommunications. He did installation of C-400 Cross Bar
Exchanges till 1983. He was sent to France for training for the installation of Digital
Electronic Exchange of E-10B make in 1983 and thereafter worked as Deputy General
Manager (Installation) for E-10B Exchanges in MTNL, Mumbai from 1983 till 1991.

He was DoT representative for the System Selection Committee set up to finalise
gateway switches for VSNL. During 1990 he represented India for APT Conference in
Indonesia. He was also deputed as Project Director, TCIL to Sultanate-of-Oman from
1991 to 1996 where he handled all the projects related to setting up the external plant
network for copper cable and Optical Fibre Network in Sultanate-of-Oman. From 1996-

Kottam College of Engineering, Kurnool 5

98 he worked as Chief General Manager, Andaman & Nicobar Telecom Circle and
thereafter handled the charge of Jaipur Telecom District, Rajasthan from 1998-99. He
was posted as General Manager (Development) in Pune in 1999 and was incharge of
complete planning and installation of all switching and transmission network in Pune
District. He was also in-charge of computerization as well as introduction of new
services in the network in Pune.

He was closely involved with planning, evaluation of tender as well as implementation

and maintenance of GSM Mobile Services in Maharashtra since 2002. As Chairman of
the Validation Committee he successfully carried out the validation of mobile switch for
West Zone installed at Pune. He was in-charge of all the Central Platforms for GSM
Mobile Services for West Zone installed at Pune namely pre-paid platform, billing
system and value added services for mobile. Later on he finalized expansion of mobile
network in West Zone for 4 million lines and was involved in the commissioning and
maintenance of GSM Mobile Network. He was also closely involved with the setting up
of Call Centre at Pune for handling Customer Care and Marketing of Mobile Services
till May, 2006.In June, 2006, he was posted as Chief General Manager, BSNL Bihar
Telecom Circle. He has taken over the charge of Director (Planning & New Services) in
BSNL Board w.e.f. 11th April, 2008.

Government of India, M/o Communications and IT, D/o Telecommunications have

entrusted the charge of office of Director (Enterprise) to Shri R. K. Agarwal Director
(CM) .

Director - Human Resource (HR) -Shri A. K. Garg

Shri A.K. Garg has taken over as Director (HR) in BSNL on 28 th
March, 2011. He obtained his B.E. Degree in Electronics &
Communications from University of Roorkee in 1975. He has
completed Master in Communications Systems also from University of
Roorkee in the year 1977. He joined Department of
Telecommunications, Government of India through Indian Telecommunications
Services Group ‘A’ Service in December 1977.
Prior to his present assignment Shri Garg was Chief General Manager, CTD, at Kolkatta.
As CGM, Kolkatta Telephones, he led a large change management process
encompassioning installation, QOS improvement, HR, Marketing and Finance, in
addition to being instrumental in optimizing the GSM network.

Kottam College of Engineering, Kurnool 6

He has vast experience of 33 year in the DoT/BSNL . During his tenure, he has worked
in various capacities as General Manager and Chief General manager and possesses wide
experience in finance, human resource, creation / promotion of new services, lines and
new streams for DoT / BSNL with strategic expertise in the field formation as well in
Circle/Corporate Office. He has demonstrated strong capabilities in leading small and
large functional teams to study and achieve specific business goals.
As business head for Material Management in BSNL HQ, he affected fundamental
changes in procurement manual and gave the required dimensions for improving the
enforcement of agreement conditions of various contracts.
In his new assignment of Director (HR) in BSNL Board his varied and time tested
experience would give a new dimension of leading human aspects/aspirations of a
workforce of nearly 3,00,000 employees.

Shri S.R.RAO, Govt. Director

Shri S.R. Rao, an Indian Administrative Service Officer of the 1978

batch, was appointed as Government Director on the Board of
Directors of BSNL with effect from 13 th April, 2011. Shri Rao is a
Post-Graduate in Applied Sociology from Andhra University and in
Rural Development from University of East Anglia (UK).
Shri Rao has worked extensively at policy and strategic level in the fields of Rural
Development, Industry, Urban Development, Urban Housing, Ports Management,
Primary Health Service Delivery, Medical Services, Medical Education, Nuclear Energy
and Information Technology.
Shri Rao is recipient of National Science Foundation Award in Public Health, All Indian
Management Association Award for Excellence in Public Service, UN HABITAT
Award for Best Practices and is an EISENHOWER Fellow. He was conferred
“Padmashri” by the Government of India.

Shri Sanjiv Gupta, Director

Shri Sanjiv Gupta, 46, an alumnus of IIT Delhi, has had a long and
distinguished career in marketing and operations in diverse categories.

A Chemical Engineer, Shri Sanjiv started professional career with

Hindustan Lever Limited in 1984 and very quickly moved across the

Kottam College of Engineering, Kurnool 7

organization in Sales and Marketing. In the last two years of his stint, he was the
National Media Manager for the whole Unilever Group in India to consolidate buying
and negotiation across all group companies and profit centres to tackle the imminent
privatization and mushrooming of media. He joined the Coca-cola company in India in
1997 as Vice-President Marketing and was instrumental in providing a bold new
direction to its marketing campaigns; connecting with consumers with relevant brand
messages like never before"!

Following a successful inning in marketing, Shri Sanjiv took over as Head of Operations
for the company-owned bottling operations of Coca-Cola in India. He was elevated as
the Deputy President of Coca-Cola India Division in April 2002, with above 60 plants
under his supervision. During this period, he brought about significant operational
improvements at the marketplace, resulting in the company reaching the break-even
profit stage in 2001-2 and the India Division receiving the prestigious Woodruff Cup in
2002. He steered the company's owned bottling as well as franchise operations and led
the Indian operations to the country's premier total beverage company. Under Shri
Gupta, the Coca-Cola company was poised to change the beverage landscape once again
with an exciting range of new product offerings in Juice, Carbonated Soft Drinks and
numerous Packaging innovations. The company in India has consolidated its leadership
position of a 60.2% Market Share and is a strategic market for the overall Coca-Cola
Company.

Shri Sanjiv is now associated with a Infrastructure Fund focussed on the growing
infrastructure sector in India.  He has delivered lectures in national and international
forums and is actively associated with various commerce and trade bodies such as
FICCI, CII etc., in various capacities

Shri Ashish Guha, Director

Shri Ashish Guha entered upon the office of Director of the Company
wef 21 st May 2010. Shri Ashish Guha joined HeidelbergCement
Group in August 2006 as the Managing Director of Heidelberg
Cement India Limited. Mr.Guha consolidated Heidelberg Cement’s

Kottam College of Engineering, Kurnool 8

entry into India and has been instrumental in transforming the businesses of the acquired
companies.

Prior to joining Heidelberg Cement, Mr.Guha was an investment banker, a career

spanning over two decades. He was the CEO of Lazard India and subsequently a senior
partner with Amit Corproate Finance. Mr. Guha has had the distinction of varied
experience in investment banking ranging from Treasury, Research, Capital Markets and
Merger and Acquisitions.

He has advised large multinational corporate on their entry into India as well as
acquisitions. Some of the prominent clients handled by Mr.Guha include BAT, Baxter,
France Telecom, General Motors, Lafarge.

Mr.Guha has been involved with various industry forums like Confederation of Indian
Industry (CII) and Federation of Indian Chambers of Commerce and Industry (FICCI)
and has represented India as a delegate in many nations. He was also an active
participant in the World Economic Forum at Davos in the late90’s. He has been part of
many Government bodies including the one on Privatization.

Mr.Guha is an Honours Graduate in Economics and an alumnus of London Business

School.

Human Resources Development

With a corporate philosophy that considers Human Resource as the most prized assets
of the organization, it's natural for BSNL to continually hone employee skills, enhance
their knowledge and their expertise and their aspirations to fruition. Even as BSNL goes
about conducting its business activities, it lays emphasis on constant enhancement of
knowledge and skills through regular training programmes.

Kottam College of Engineering, Kurnool 9

 Bharat Sanchar Nigam Limited has a vast reservoir of highly skilled and
experienced work force of about 3,57,000 personnel.
We believe that our staff, which is one of the best trained manpower in the
telecom sector, is our biggest asset.
We believe that our future depends on our staff who provide services to our
valued customers and stay in touch with them.
To meet the technological challenges, employees are trained for technology up-
gradation, modernization, computerization etc in BSNL's training Centers spread
across Country. These centers are properly equipped with the requisite
infrastructure facilities such as Lecture rooms, modern audio-visual aids,
libraries, hostels etc.
To apex training centers of BSNL i.e. Advance level Telecom Training Center
(ALTTC) at Ghaziabad and Bharat Ratna Bhimrao Telecom Training Center at
Jabalpur are comparable to any world class Telecom Training Center. Moreover,
43 zonal training centers and a National Academy of Telecom Finance and
Management have been running for several years now. 
Different curriculum run in these centers to impart technology based training,
training for attitudinal change, basic educational and skill development program
etc.

ORGANIZATION

Phone
Designation Name Fax No Email
(Office)
CMD R.K.Upadhyay 23372424 23372444 cmdbsnl@bsnl.co.in 
Director(Enterprise
R.K.AGGARWAL 23734064 23734166 dir.enterprise@bsnl.co.in
)
Director(Finance)   23714141 23314141 dirfin@bsnl.co.in 
Director(Human
A. K. Garg 23734070 23734072 dirhrd@bsnl.co.in 
Resource)
Director(Consumer 23037142
RAJESH WADHWA 23734242 diro@bsnl.co.in 
Fixed Access) 23738999
Director(Consumer
R.K.AGGARWAL 23734073 23734075 dirplg@bsnl.co.in 
Mobility)
Company Secretary
H.C.PANT 23353395 23353389 csgml@bsnl.co.in
& GM(Legal)

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 STAFF  

Distribution of Group-wise staff strength of BSNL (numbers) as on 31st March 2009 is

indicated below:

* Including 2773 nos. Industrial Workers

FINANCE  

Bharat Sanchar Nigam Limited, the largest Public Sector Undertaking of the Nation, is
certainly on a financial ground that's sound. 

The Company has a net worth of Rs. 86,476 crores (US$ 19.26 billion), Authorized
Equity capital of Rs. 10,000 crores (US $ 2.22 billion), Paid up Equity Share Capital of
Rs. 5,000 crores (US $ 1.11 billion) and Revenue is Rs. 32,045 crores (US $ 7.13 billion)
in 2009-10.

(Note: 1 US $ = 44.895 INR as on 31-03-2010)

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 REVENUE

Revenue earned by BSNL during last five years 

GROSS INVESTMENT IN FIXED ASSETS

The BSNL is making substantial investment year to year for its network expansion and
modernization. During the current financial year BSNL has made the gross investment of
Rs. 28,227 crore (US $ 6.28 billion) in Fixed Assets.

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 CUMULATIVE CAPITAL OUTLAY

BSNL has Gross Fixed Assets of over Rs. 132243 Crores (US $ 25.96 billion) as on
31.03.2009.

ASSETS

Bharat Sanchar Nigam Limited has got net fixed assets

valuing more than Rs. 54,321 Crores (US $ 10.67 billion),
which are in the form of Land, Buildings Cables, Apparatus
& Plants etc. as on 31.03.2009.

 GROWTH PLAN

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BSNL has continued its growth story ever since its formation & has reached a customer
base of 81.49 million as on 31 st March,2009 from 28.11 million as on 31 st March,2001.
BSNL further plans to increase its customer base to 160 Million by March, 2014.

NEW SERVICES INTRODUCED/PLANNED BY BSNL

3G Services : BSNL has started 3G services in 290 cities and acquired more than 6lakh
customers. It has planned to roll out 3G services in 760 cities across the country in 2010-
11.

Broadband services: The shift in demand from voice to data has revolutionized the very
nature of the network. BSNL is poised to cash on this opportunity and has planned for
extensive expansion of the Broadband services. The Broadband customer base of 3.56
Million customers in March'2009 is planned to be increased to 16.00 million by March
2014.

BSNL is also offering prepaid Broadband services. The customers availing prepaid
broadband have many advantages over post paid broadband like control on usage,
Mobility etc.

In addition to wireline broadband services, BSNL is also in the process of rolling out its
Wi-MAX network in rural areas to take an initial lead and provide wireless broadband
services in all rural blocks in the country during 2010-11. The Urban Wi-Max is also
being deployed in Kerala & Punjab Circles and shall cover all the mojor cities in these
circles.

Wi-Max services are also being provided through a Franchisee agent with M/s SOMA in
three states of Gujrat, AP and Maharashtra.

Value Added Services: BSNL is focussing on provision of value added services/features

to attract high end customers and to double its revenues from VAS

Fibre to Home(FTTH) : To meet the demand for high bandwidth services, BSNL is
rolling out FTTH services (GPON & GE-PON) for the first time in the country, which is

Kottam College of Engineering, Kurnool 1

likely to generate substantial revenue in coming years. Services are likely to start by
March 2010.

Mobility in WLL: BSNL is planning to provide full mobility on its WLL network from
March 2010.

CONSUMER GRIEVANCES REDRESSAL MECHANISM (PUBLIC

GRIEVANCES REDRESSAL MECHANISM)

BSNL has a well structured and multilayered Public Grievances Redressal

Mechanism including Dispute Resolution Mechanism. The Public Redressal setup in
BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching
Area) levels. Subscribers having complaints or grievances can interact with the
organization through the following for Public Grievance / Dispute settlements: -

(i) Complaints are being booked on "198". This Toll Free Service of booking
complaints are available in every telephone system. Grievances can be
booked on "12727"(for Circle Office) or "1095" (for District Office). This
special Toll Free Service has been introduced by BSNL for booking public
grievances.
(ii) In every office 'visiting hours' are prescribed where the subscribers having
complaints or grievances can approach the officers of BSNL at various
levels,
(iii) Public Grievance Officers are available right from Corporate Office to SSA
(Secondary Switching Area) level.   The complainant can approach these
officers in person or through written complaints or communicate through e-
mail or contact on telephones,
(iv) Special attention is being given to holding meetings with consumer
organizations.
(v) Telephones Advisory Committees have been constituted,
(vi) Senior Officers are available for public without prior appointment during a
specified hours on working days.
(vii) Customer Service Centres have been opened for IMPCS.

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 TELECOM CONSUMERS PROTECTION AND REGULATION OF
GRIEVANCES [TRAI   REGULATION, 2007(3 OF 2007)]

BSNL ensures prompt rectification of any fault or complaint booked through its
extensive grass root level online fault restoration system (FRS). However, in case you
still have your problem unsolved timely, BSNL has implemented a three tier consumer
grievance redressal mechanism comprising of call centres for various services, nodal
officers at SSA and Circle level and an appellate authority for deciding cases that the
consumers may wish to appeal against. As a first step, you may contact our Call Centre
on toll free helpline numbers given below.

 For basic services including broadband services:1500 (toll free number)

 For GSM Mobile services: 1800-180-1503 or 1503 (toll free number).

 For Broadband &Internet services: 1800-424-1600 (toll free number).

 For MPLS & Other Data services: 1800-425-1957 (toll free number).

Kottam College of Engineering, Kurnool 1

 When it comes to connecting the four corners of the nation, and
much beyond, one solitary name lies embedded at the pinnacle -
BSNL.  A company that has gone past the number games and the
quest to attain the position of a leader .  It is working round the
clock to take India into the future by providing world class
telecom services for  people of India.  BSNL is India's no. 1
Telecom Service provider and  most trusted Telecom brand of
the Nation.

Driven by the very best of telecom technology from chosen

global leaders, it connects each inch of the nation to the infinite corners of the globe, to
enable you to step into tomorrow.  

Here is an overview of the World Class services offered by the BSNL:

BASIC TELEPHONE SERVICES

The Plain old, Countrywide telephone Service through

32,000 electronic exchanges. Digitalized Public Switched
Telephone Network (PSTN) with a host of Phone Plus value
additions.

Kottam College of Engineering, Kurnool 1

  BSNL launched DataOne broadband service in January 2005
which shall be extended to 198 cities very shortly. The
service is being provided on existing copper infrastructure on
ADSL2 technology. The minimum speed offered to the customer is 256 Kbps at Rs.
250/- per month only. Subsequently, other services such as VPN, Multicasting, Video
Conferencing, Video-on-Demand, Broadcast application etc will be added.

 
Keeping the global network of Networks networked, the
countrywide Internet Services of BSNL under the brand

name includes Internet dial up/ Leased line access, CLI based access (no
account is required) and DIAS service, for web browsing and E-mail applications. You
can use your dialup sancharnet account from any place in India using the same access no
‘172233’, the facility which no other ISP has. BSNL has customer base of more than 1.7
million for sancharnet service.

BSNL also offers Web hosting and co-location services at very cheap rates.  

ISDN
Integrated Service Digital Network Service of BSNL utilizes a unique
digital network providing high speed and high quality voice, data and
image transfer over the same line. It can also facilitate both desktop video
and high quality video conferencing.

 Intelligent Network

Intelligent Network Service (In Service) offers value-added services,

such as:

Free Phone Service (FPH)

India Telephone Card (Prepaid card)

Kottam College of Engineering, Kurnool 1

 Account Card Calling (ACC)
Virtual Private Network (VPN)
Tele-voting
Premium Rae Service (PRM)
Universal Access Number (UAN) and more

I-Net
India s x.25 based packet Switched Public Data Network is operational in
104 cities of the country. It offers x.25 x.28 leased, x.28 Dial up (PSTN)
Connection) and frame relay services.

 Leased Lines & Datacom

BSNL provides leased lines for voice and data

communication for various application on point to point
basis. It offers a choice of high, medium and low speed leased data circuits as well as
dial-up lines. Bandwidth is available on demand in most cities. Managed Leased Line
Network (MLLN) offers flexibility of providing circuits with speeds of nx64 kbps upto
2mbps, useful for Internet leased lines and International Principle Leased Circuits
(IPLCs).

Cellular Mobile Service  

Postpaid and Prepaid
BSNL’s GSM cellular mobile service Cellone has a
customer base of over 5.2 million. BSNL Mobile  provides all the services  like MMS,
GPRS, Voice Mail, E-mail, Short Message Service (SMS) both national and
international, unified messaging service (send and receive e-mails) etc. You can use
BSNL Mobile in over 160 countries worldwide and in 270 cellular networks and over
1000 cities/towns across India. It has got coverage in all National and State Highways
and train routes. BSNL Mobile offers all India Roaming facility to both pre-paid and
post-paid customers (including Mumbai & Delhi).
             
Wireless in Local Loop
This is a communication system that connects customers to
the Public Switched Telephone Network (PSTN) using radio

Kottam College of Engineering, Kurnool 1

frequency signals as a substitute for conventional wires for all or part of the connection
between the subscribers and the telephone exchange.

Countrywide WLL is being offered in areas that are non-feasible for the normal
network.
Helping relieve congestion of connections in the normal cable/wire based network in
urban areas.
Connecting the remote and scattered rural areas.
Limited mobility without any air-time charge.

VARIOUS SERVICES AND THEIR TOLL FREE NUMBERS

SERVICE FOR ANY QUERY TO APPLY

Landline Call Center *Number
'1500' Customer Service Center
Online registration-One India
*Number'1800-345-1500' Download Forms

Customer Service Center

BSNL Mobile all India Helpline
* Online registration-One India
Number '1800 180 1503' / '1503'
Download Forms

WLL Call Center *Number '1500'

Customer Service Center
(This Service is presently available
Online registration-One India
in selected states only. For other
Download Forms
States Please contact at Cust.
Serice Center)

BSNL Internet Help Desk Customer Service Center

*
Number '1957' Download Forms

BSNL Broadband Helpline

*
Number '1504' Customer Service Center
Online registration-Data One
*Number '1800-345-1504' Download Forms

BSNL Internet Help Desk

*
Number '1957'
Customer Service Center
Deputy General Manager Download Forms
Data Networks
8th Floor, Telecom Bldg,

Kottam College of Engineering, Kurnool 2

 Bangalore 560 001.
Ph:  080 - 2220 0806.
Fax: 080 - 2225 0600.
Email: dnwsw@sancharnet.in
 
Divisional Engineer (NMC)
8th Floor, Telecom Building,
Bangalore 560 001.
Ph:  080 - 2238 1866.
Fax: 080 - 2225 0600.
Email: dednwsw@sancharnet.in
Email: vcsupport@bsnl.in
Video Conferencing Fax: +91-11-23737760
Customer Service Center
&
Download Forms
Audio Conferencing Email: acsupport@bsnl.in
Fax: +91-11-23737760

1st Level Support : BSNL

All India Helpline
2nd Level Support: CEPL
BSNL Web Customer Service Center
Conferencing Toll Free : 1800-111-233 Download Forms
Ph No. : 011-45092300
Ph No. : 011-45092311
E-mail : support@cepl.in

e-Track
All India Helpline All India Helpline
Fleet Management *
Number 1800 425 1425 Number 1800 425 1425
Solution

Other Services Customer Service Center Download Forms

Mobile Services (As on 28.2.2010)

 Total number of 2G connections

59945215 
 Total number of 3G connections
973378  
 District Headquarters covered 618 (All covered)

Kottam College of Engineering, Kurnool 2

  Total number of villages covered
362117
 Total number of Town/cities covered
24769
 National Highway covered (Km)
56705 (OUT OF 62373)
 State Highway covered (Km)
85772 (OUT OF 130007)
 Railway route covered (Km)
43950 (OUT OF 53522)

INTERNET SERVICES    
(As on 30.10.2006)
No. of No. of Working
S.No. Name of the Telecom Circle
Nodes Connections
1 ANDAMAN & NICOBAR 1 2851
2 ANDHRA PRADESH 23 173105
3 ASSAM 15 17005
4 BIHAR  15 16064
5 CHHATTISGARH 8 19990
6 GUJARAT 22 146658
7 HARYANA 16 63702
8 HIMACHAL PRADESH 6 17758
9 JAMMU & KASHMIR 2 27342
10 JHARKHAND 7 18964
11 KARNATAKA 27 162722
12 KERALA 15 260799
13 MADHYA PRADESH 43 71198
14 MAHARASHTRA 36 211950
15 NORTH EAST-I 5 9750
16 NORTH EAST-II 5 11958
17 ORISSA 13 33629
18 PUNJAB 19 122120
19 RAJASTHAN 32 96362
20 TAMILNADU 31 298509
21 UTTRANCHAL 10 26381

Kottam College of Engineering, Kurnool 2

 22 UTTAR PRADESH (EAST) 39 67081
23 UTTAR PRADESH (WEST)     20 67883
24 WEST BENGAL 12 36932
25 WESTERN TELECOM REGION 1 291
26 KOLKATA TELECOM DISTRICT 1 219202
27 CHENNAI TELECOM DISTRICT 1 119714
28 NORTHERN TELECOM REGION 1 1129
   TOTAL 427 2747624

Data Network Status of I-Net Connections

WORKING
Sl.No. Unit Name
CONNECTIONS
1 ANDEMAN & NICOBAR 0
2 ANDHRA PRADESH 114
3 ASSAM 48
4 BIHAR 44
5 CHHATTISGARH 26
6 GUJARAT 101
7 HARYANA 3
8 HIMACHAL PRADESH 16
9 JAMMU & KASHMIR 18
10 JHARKHAND 56
11 KARNATAKA 230
12 KERALA 140
13 MADHYA PRADESH 119
14 MAHARASHTRA 458
15 NORTH EAST-I 42
16 NORTH EAST-II 0
17 ORISSA 76
18 PUNJAB 82
19 RAJASTHAN 162
20 TAMIL NADU 182
21 UTTARACHAL 10
22 UTTAR PRADESH(E) 190
23 UTTAR PRADESH(W) 101
24 WEST BENGAL 75
25 CALCUTTA 312

Kottam College of Engineering, Kurnool 2

 26 CHENNAI 39
BSNL 2644

ANDHRA PRADESH ORGANIZATION CHART

Kottam College of Engineering, Kurnool 2

Kottam College of Engineering, Kurnool 2
CUSTOMER SERVICE CENTRES IN AP (KURNOOL)
Name of the Address of Customer Nearest
Contact Person Telephone No.
city Service Center Landmark
2-1-46, shavkar Peta,
Kurnool Allagadda SDOT 08519- 220030
Allagadda.
8-11, Main Bazar, SDE(G)
Kurnool Koilkuntla 08510- 225224
Koilkuntla. KOILKUNTLA
Kurnool, shop No.13&14, ParkRoad,Kur 08518- 278449,
Kurnool SDE(CellOne)
Bhupal complex nool 225001
Collector
Collector Complex,
Kurnool Complex, D. Swamanna 277156
Kurnool
Kurnool
9-3 old bus stand area, SDE(G)
Kurnool Banaganapalli 08515- 227222
Banaganapalli. Banaganapalli
Srisailam Dam East,
Kurnool Srisailam,Dam Riaz 08524
Srisailam
Kurnool Main Road, Kodumur Kodumur Santhosh 08525
20-18, Midthur Road, Y V Seshagiri Rao
Kurnool Nandikotkur 08513 - 280020
Nandikotkur JTO
Kurnool Main road, Atmakur Atmakur P Hussain JTO 08517 - 283925
Main road, opp: RWS B. Ravi Kumar,
Pattikonda, Pattikonda. 9490660444
office, Pattikonda J.T.O. Phones
Alur, Main Bazar, A.G. Mani
Alur. 08523- 228500 08523- 228500
Kurnool dist. buildings, Alur.
V.B.S. C.S.C.
Bheemas Regency, MM
Adoni. complex, Incharge,K.Obulapat 08512- 254199
road, Adoni.
Adoni. hi.
Bethamcherl H.No:6-39, Old bus stand, Incharge, CSC,
Bethamcherla. 08516-273344.
a Bethamcherla. Bethamcherla.
Sunkesula
Kurnool BSNL Bhavan, Kurnool G.V.Murali krishna 223311
Road, Kurnool
Nandyal Srinivasanagar, Nandyal Nandyal M. Balachandrudu 9490655599
NH: 7 Near
K.Sreeranganath,
Peapully Peapully Post Office, 08522-229100
TSO
Peapully
Telephone L V S RATNAMMA
Telephone Exchange 08516 222061
DHONE Exchange SS(O), SESHADRI
DHONE 221796
DHONE PM
Near Telephone Exchange,
Mantralayam Mantralayam C . Nagappa 279977
Mantralayam
Near Geetha
Near Geetha Mandir,
Yemmiganur Mandir, opp:
Geetha nagar, opp: SBI, G. Deva Prasad. 9440394466
. SBI,Yemmiga
Yemmiganur.
nur.

PERFORMANCE DURING 2006-2007 (In A.P)

Kottam College of Engineering, Kurnool 2

 New Phone Connection-4,07,539 (Gross )
Public Telephones-2,71,327(status)
Cellular Connection-18,46,646 (status)
DOTSOFT implemented in all SSA's.
Sale of ITC - 792.26 lakhs during 2006-07.
ISDN - 11,344(status). 
Internet - 2,46,260(status).
CLI based Internet Conns-1,46,387(status).
Dialup Internet Connections-99,054(status).
Broadband - 68,250(status).

Kottam College of Engineering, Kurnool 2