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Simon Mucheke: Education

Simon Mucheke has over 15 years of experience in information technology with a focus on systems administration, networking engineering, and customer support. He has a Bachelor's degree in Information Technology and holds several technical certifications. His background includes managing Windows and Linux servers, databases, networking equipment, and supporting customers as a senior system administrator, network engineer, and customer support engineer. He has experience working with technologies such as SQL Server, Oracle, Windows, Linux, networking protocols, scripting, and cloud platforms.

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88 views3 pages

Simon Mucheke: Education

Simon Mucheke has over 15 years of experience in information technology with a focus on systems administration, networking engineering, and customer support. He has a Bachelor's degree in Information Technology and holds several technical certifications. His background includes managing Windows and Linux servers, databases, networking equipment, and supporting customers as a senior system administrator, network engineer, and customer support engineer. He has experience working with technologies such as SQL Server, Oracle, Windows, Linux, networking protocols, scripting, and cloud platforms.

Uploaded by

mudasir ali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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SIMON MUCHEKE

803 BRADDOCK PLACE  WOODSTOCK, GA  (404) 454-2261  mburus@gmail.com

Targeting Positions In Information Technology


 Southern Polytechnic State University (now known as Kennesaw State University) of GA graduate
offering a strong academic background in IT combined with excellent real word work experience as a
helpdesk analyst.
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues.
 Quickly learn and master new technology; equally successful in both team and self-directed settings;
and proficient in a range of computer systems, languages, tools and testing methodologies.

Education
Southern Polytechnic State University of GA – Marietta, GA (now known as
Kennesaw State University)
Bachelor of Science in Information Technology w/ Minor in Business Administration

Technology Summary
Certifications: MCTS SQL Server 2008, CCNA CSCO12140346, COMPTIA Security+
Systems: Windows 9X/NT/2000/XP/2K3/Vista/7/8/10, Mac OS, Linux/Unix
Databases: Oracle, SQL Server, Relational Databases
Languages: SQL, C#
Software: MS Visio, MS Office

Experience:
NTT Data – Atlanta, GA Under contract to RelayHealth/McKesson/Change
Healthcare
Senior System Administrator, (2016 – 2021)
 Instrumental in the implementation of the Windows Server 2008 to Windows Server 2012 OS
upgrade project for over 50 servers

 Monitored and manipulated servers using VMWare, F5 Load Balancer, SCOM, Solarwinds, Active
Directory, and others. Assisted with managing user and server permissions in Active Directory

 Started and participated in major Incident Calls. Helped to drive them to resolution by paging the
required resources and getting the proper folks involved.

 Set up and scheduled conference calls with new customers to assist them with their firewall access
requests or server permissions to our platform.

 Gained some experience working with servers in Azure and AWS


Apex Systems, Inc – Atlanta, GA Under contract to RelayHealth/McKesson
Network Engineer, (2015 – 2016)
 Monitoring, Troubleshooting and Handling of issues for SaaS based (Software as a Service)
Application Platforms (Windows, Linux based)

 Triage Handling of High System Impact Issues. This involves interfacing with DBA, DEV, QA, and
Network and System Admin Teams

 Scripting, Automating tasks/processes using various scripting languages in both Windows and Linux
OS platforms

 Scripting for Data Manipulation, Querying, and Reporting in SQL Databases

 Deployment/Implementation of new Code for Application Platforms, Configuration, and System


Setup changes

 Management and Maintenance of Production Systems Servers deployed with both Windows and
Linux OS platforms

 Internal and External Support, Customer base includes Private and Government Health Systems,
Practices, and Providers throughout the US

 Involvement in Various Technologies: Windows 2003/2008/2012, IIS 6/7 Web Services, SQL Server
2008 R2/2012, T-SQL, RabbitMQ, MongoDB, Windows PowerShell, Command Prompt, .NET, XML,
Microsoft System Center Operations 2007/2012, Salesforce Ticketing System, Excel Scripting and
Reporting, Remote Desktop, SSH

Mblox – Atlanta, GA Customer and Network Operations Center Engineer,


(2014 – 2015)
• Troubleshoot and resolve incidents reported by Mblox customers along with sending out client alerts
and notifications

• Proactively monitor the Mblox network, systems, and applications while maintaining Mblox
infrastructure; system housekeeping, backups/archiving for production systems, installations of
software upgrades, manage system security, etc.

• Interacting with 2nd and 3rd line support as well as external parties to work on resolving faults

• Handle escalated end user, operator and deliverer issues while taking ownership of these issues and
ensuring they are driven to completion

• Provide regular report packs to measure performance of operators/NMC

• Support Production teams on upgrades/maintenance work and projects as required.

Spacenet INC. – Marietta, GA Network Support Engineer, (2003 to 2014)


 Provide third level support for VSAT or customer device issues.

 Configured frequency parameters (Inbound and out bound frequencies) on Sky Edge NMS to support
VSAT roll out installation. Used Linux/Unix to configure and troubleshoot the Spacenet provided
equipment at the customer sites.
 Calculate Azimuth and Elevation, and provide frequency parameters to installation or maintenance
field technicians.

 When required, build new IP routes for customer expansion, and logged changes in SAP
configuration management systems.

 Manage and assign CW reference frequencies on 4 Satellites. Assists level 2 support when required
in Peek and Polling of chronic sites.

 Lead Support Engineer for 2013/2014 IBM / Office Depot broadband project. Worked closely with
the assigned project manager in cutting over 500 plus Office Depot sites to the Spacenet provided
broadband solutions. This project lasted for 9 months and it involved among other things working
with multiple different types of broadband providers to resolve any issues that arose.

 Lead Support Engineer for 2010 AMC 5 repoint project. Worked closely with the assigned project
manager in repointing 16,000 plus VSATs from AMC 5 to AMC 6. This effort lasted for 18 months and
it involved among other things acquiring link budgets for areas where the AMC 6 foot print is
relatively lower.

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