Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
1 GNMC gnmc east 18004192929 / Aniket Narahari Malvankar Mahesh Nagesh Kamath Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9167084658 9158663768 9004081792 9867004284 9884070474
helpdesk@sifycorp. aniket. mahesh.kamath@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com malvankar@sifycorp.com com com com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
2 GNMC gnmc west 18004192929 / sagar.phadtare sumitsuresh.tripathi Brijesh H Prajapati Ravinder Singh Keer Joseph Abraham
+91-44-66022400 8668815518 8779143826 9920440722 9867004284 9884070474
helpdesk@sifycorp. sagar.phadtare@sifycorp. sumitsuresh. brijesh.prajapati@sifycorp. ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com tripathi@sifycorp.com com com com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
3 GNMC south & north 18004192929 / I V R N Swamy parthiban.selvakumar Ajith Kumar B R Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 8939745789 9994210563 9686656054 9962587543 9884070474
helpdesk@sifycorp. venkata.ranga@sifycorp. parthiban. ajithkumar. rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com com selvakumar@sifycorp.com ramachandra@sifycorp. com com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
4 EAST assam 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.east@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Jitendra Kumar Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9830014255 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com kumar.jitendra@sifycorp. anuj.malhotra@sifycorp.
das@sifycorp.com com com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
5 EAST bihar, 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
jharkhand +91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.east@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Jitendra Kumar Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9830014255 +91-9895501013

Page 2 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com kumar.jitendra@sifycorp. anuj.malhotra@sifycorp.
das@sifycorp.com com com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
6 EAST jamshedpur 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.east@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Jitendra Kumar Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9830014255 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com kumar.jitendra@sifycorp. anuj.malhotra@sifycorp.
das@sifycorp.com com com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
7 EAST north east 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
states of +91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
assam helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.east@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Jitendra Kumar Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9830014255 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com kumar.jitendra@sifycorp. anuj.malhotra@sifycorp.
das@sifycorp.com com com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
8 EAST orissa 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.east@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Jitendra Kumar Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9830014255 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com kumar.jitendra@sifycorp. anuj.malhotra@sifycorp.
das@sifycorp.com com com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com

Page 3 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
9 EAST west bengal 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.east@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Jitendra Kumar Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9830014255 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com kumar.jitendra@sifycorp. anuj.malhotra@sifycorp.
das@sifycorp.com com com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
10 NORTH chandigarh 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.ron@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Riyazuddin Sarkazi Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9223333307 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com riyazuddin. anuj.malhotra@sifycorp.
das@sifycorp.com com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
11 NORTH delhi & ncr 18004192929 / ajaykumar.thakur narendar.reddy Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 8826672791 9538484159 Mallampati 9962587543 9884070474
helpdesk@sifycorp. ajaykumar. narendar.reddy@sifycorp. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com thakur@sifycorp.com com mallampati. com com
sot. chandra@sifycorp.com
north@sifycorp.
com Sonthi V S R Manikanta Amit_Kalla Riyazuddin Sarkazi
9840160940 Raja Sekharam U 9829295574 9223333307
manikanta. 9962518664 Amit_Kalla@sifycorp.com riyazuddin.
sonthi@sifycorp.com raja.sekharam@sifycorp. sarkazi@sifycorp.com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
12 NORTH haryana 18004192929 / ajaykumar.thakur narendar.reddy Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 8826672791 9538484159 Mallampati 9962587543 9884070474
helpdesk@sifycorp. ajaykumar. narendar.reddy@sifycorp. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com thakur@sifycorp.com com mallampati. com com
sot. chandra@sifycorp.com
north@sifycorp.
com Sonthi V S R Manikanta ashish.tandon Riyazuddin Sarkazi
9840160940 Raja Sekharam U 9936749657 9223333307

Page 4 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
manikanta. 9962518664 ashish.tandon@sifycorp. riyazuddin.
sonthi@sifycorp.com raja.sekharam@sifycorp. com sarkazi@sifycorp.com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
13 NORTH himachal 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
pradesh +91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.ron@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Riyazuddin Sarkazi Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9223333307 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com riyazuddin. anuj.malhotra@sifycorp.
das@sifycorp.com com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
14 NORTH jammu and 18004192929 / ajaykumar.thakur narendar.reddy Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
kashmir +91-44-66022400 8826672791 9538484159 Mallampati 9962587543 9884070474
helpdesk@sifycorp. ajaykumar. narendar.reddy@sifycorp. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com thakur@sifycorp.com com mallampati. com com
sot. chandra@sifycorp.com
north@sifycorp.
com Sonthi V S R Manikanta ashish.tandon Riyazuddin Sarkazi
9840160940 Raja Sekharam U 9936749657 9223333307
manikanta. 9962518664 ashish.tandon@sifycorp. riyazuddin.
sonthi@sifycorp.com raja.sekharam@sifycorp. com sarkazi@sifycorp.com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
15 NORTH punjab 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.ron@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Riyazuddin Sarkazi Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9223333307 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com riyazuddin. anuj.malhotra@sifycorp.
das@sifycorp.com com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com

Page 5 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
16 NORTH rajasthan 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.ron@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Riyazuddin Sarkazi Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9223333307 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com riyazuddin. anuj.malhotra@sifycorp.
das@sifycorp.com com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
17 NORTH uttar pradesh 18004192929 / Gaurav Avinash Wajge sahu.simanchala Abir Das Ravinder Singh Keer Joseph Abraham
+91-44-66022400 9773094148 9892557773 9004081792 9867004284 9884070474
helpdesk@sifycorp. gaurav.wajge@sifycorp. sahu.simanchala@sifycorp. das.abir@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.ron@sifycorp.
com Sudhansu Bhusan Swain
chandrashekhar.das shrikant.singh 9007055347 Riyazuddin Sarkazi Anuj Malhotra
8639756071 7541807112 sudhansubhusan. 9223333307 +91-9895501013
chandrashekhar. shrikant.singh@sifycorp. swain@sifycorp.com riyazuddin. anuj.malhotra@sifycorp.
das@sifycorp.com com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
18 NORTH uttarakhand 18004192929 / ajaykumar.thakur narendar.reddy Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 8826672791 9538484159 Mallampati 9962587543 9884070474
helpdesk@sifycorp. ajaykumar. narendar.reddy@sifycorp. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com thakur@sifycorp.com com mallampati. com com
sot. chandra@sifycorp.com
north@sifycorp.
com Sonthi V S R Manikanta ashish.tandon Riyazuddin Sarkazi
9840160940 Raja Sekharam U 9936749657 9223333307
manikanta. 9962518664 ashish.tandon@sifycorp. riyazuddin.
sonthi@sifycorp.com raja.sekharam@sifycorp. com sarkazi@sifycorp.com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
19 SOUTH andhra 18004192929 / sarma.remella Sabaresh D Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
pradesh & +91-44-66022400 9642991991 7829035980 Mallampati 9962587543 9884070474
telangana helpdesk@sifycorp. sarma.remella@sifycorp. damodharan. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com com sabaresh@sifycorp.com mallampati. com com
sot. chandra@sifycorp.com
south@sifycorp.
com Sonthi V S R Manikanta venkat.srikanth Govardhan K
9840160940 Raja Sekharam U 9989027524 9866176799

Page 6 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
manikanta. 9962518664 venkat.srikanth@sifycorp. govardhan_k@sifycorp.
sonthi@sifycorp.com raja.sekharam@sifycorp. com com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
20 SOUTH karnataka 18004192929 / Sai Krishna Paidi Sabaresh D Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 9971513009 7829035980 Mallampati 9962587543 9884070474
helpdesk@sifycorp. saikrishna.paidi@sifycorp. damodharan. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com com sabaresh@sifycorp.com mallampati. com com
sot. chandra@sifycorp.com
south@sifycorp.
com Sonthi V S R Manikanta Ramachandra Rao Govardhan K
9840160940 Raja Sekharam U 9972319595 9866176799
manikanta. 9962518664 rama.sadanala@sifycorp. govardhan_k@sifycorp.
sonthi@sifycorp.com raja.sekharam@sifycorp. com com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
21 SOUTH kerala 18004192929 / yatham.venkatesh Sabaresh D Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 8335836677 7829035980 Mallampati 9962587543 9884070474
helpdesk@sifycorp. yatham. damodharan. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com venkatesh@sifycorp.com sabaresh@sifycorp.com mallampati. com com
sot. chandra@sifycorp.com
south@sifycorp.
com Sonthi V S R Manikanta Kanagavel T Govardhan K
9840160940 Raja Sekharam U 9884711670 9866176799
manikanta. 9962518664 kanagavel. govardhan_k@sifycorp.
sonthi@sifycorp.com raja.sekharam@sifycorp. thirugnanam@sifycorp.com com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com
22 SOUTH tamilnadu 18004192929 / yatham.venkatesh Sabaresh D Chandra Sekhar Rajesh Kumar Siddam Joseph Abraham
+91-44-66022400 8335836677 7829035980 Mallampati 9962587543 9884070474
helpdesk@sifycorp. yatham. damodharan. 9642531456 rajesh.siddam@sifycorp. joseph.abraham@sifycorp.
com venkatesh@sifycorp.com sabaresh@sifycorp.com mallampati. com com
sot. chandra@sifycorp.com
south@sifycorp.
com Sonthi V S R Manikanta Anil P Govardhan K
9840160940 Raja Sekharam U 9995550765 9866176799
manikanta. 9962518664 anil.kurup@sifycorp.com govardhan_k@sifycorp.
sonthi@sifycorp.com raja.sekharam@sifycorp. com
com

Anuj Malhotra
+91-9895501013
anuj.malhotra@sifycorp.
com

Page 7 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
23 WEST chhattisgarh 18004192929 / pratik.sawant Sachin Tukaram Pagare Harpal Singh Ravinder Singh Keer Joseph Abraham
+91-44-66022400 8655557735 9769205329 9619195099 9867004284 9884070474
helpdesk@sifycorp. pratik.sawant@sifycorp. sachin.pagare@sifycorp. harpal.singh@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.west@sifycorp.
com Brijesh H Prajapati
ankit.nagar Mahesh Dattatray Pawar 9920440722 Riyazuddin Sarkazi Anuj Malhotra
7877739222 9920041832 brijesh.prajapati@sifycorp. 9223333307 +91-9895501013
ankit.nagar@sifycorp.com mahesh.pawar@sifycorp. com riyazuddin. anuj.malhotra@sifycorp.
com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
24 WEST goa 18004192929 / pratik.sawant Sachin Tukaram Pagare Harpal Singh Ravinder Singh Keer Joseph Abraham
+91-44-66022400 8655557735 9769205329 9619195099 9867004284 9884070474
helpdesk@sifycorp. pratik.sawant@sifycorp. sachin.pagare@sifycorp. harpal.singh@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.west@sifycorp.
com Brijesh H Prajapati
ankit.nagar Mahesh Dattatray Pawar 9920440722 Riyazuddin Sarkazi Anuj Malhotra
7877739222 9920041832 brijesh.prajapati@sifycorp. 9223333307 +91-9895501013
ankit.nagar@sifycorp.com mahesh.pawar@sifycorp. com riyazuddin. anuj.malhotra@sifycorp.
com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
25 WEST gujarat 18004192929 / pratik.sawant Sachin Tukaram Pagare Harpal Singh Ravinder Singh Keer Joseph Abraham
+91-44-66022400 8655557735 9769205329 9619195099 9867004284 9884070474
helpdesk@sifycorp. pratik.sawant@sifycorp. sachin.pagare@sifycorp. harpal.singh@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.west@sifycorp.
com Brijesh H Prajapati
ankit.nagar Mahesh Dattatray Pawar 9920440722 Riyazuddin Sarkazi Anuj Malhotra
7877739222 9920041832 brijesh.prajapati@sifycorp. 9223333307 +91-9895501013
ankit.nagar@sifycorp.com mahesh.pawar@sifycorp. com riyazuddin. anuj.malhotra@sifycorp.
com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
26 WEST madhya 18004192929 / pratik.sawant Sachin Tukaram Pagare Harpal Singh Ravinder Singh Keer Joseph Abraham
pradesh +91-44-66022400 8655557735 9769205329 9619195099 9867004284 9884070474
helpdesk@sifycorp. pratik.sawant@sifycorp. sachin.pagare@sifycorp. harpal.singh@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.west@sifycorp.
com Brijesh H Prajapati
ankit.nagar Mahesh Dattatray Pawar 9920440722 Riyazuddin Sarkazi Anuj Malhotra
7877739222 9920041832 brijesh.prajapati@sifycorp. 9223333307 +91-9895501013

Page 8 / 9
Escalation Matrix

S. Region Location Helpdesk Nos 1st level Escalation 2nd level Escalation 3rd level Escalation 4th level Escalation 5th level Escalation
N (ETR Elaps) (ETR + 1Hr) (ETR + 2Hr) (ETR + 3Hr) (ETR + 4Hr)
o
ankit.nagar@sifycorp.com mahesh.pawar@sifycorp. com riyazuddin. anuj.malhotra@sifycorp.
com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
27 WEST mumbai 18004192929 / pratik.sawant Sachin Tukaram Pagare Harpal Singh Ravinder Singh Keer Joseph Abraham
+91-44-66022400 8655557735 9769205329 9619195099 9867004284 9884070474
helpdesk@sifycorp. pratik.sawant@sifycorp. sachin.pagare@sifycorp. harpal.singh@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
com com com com com
sot.west@sifycorp.
com Brijesh H Prajapati
ankit.nagar Mahesh Dattatray Pawar 9920440722 Riyazuddin Sarkazi Anuj Malhotra
7877739222 9920041832 brijesh.prajapati@sifycorp. 9223333307 +91-9895501013
ankit.nagar@sifycorp.com mahesh.pawar@sifycorp. com riyazuddin. anuj.malhotra@sifycorp.
com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com
28 WEST rest of 18004192929 / pratik.sawant Sachin Tukaram Pagare Harpal Singh Ravinder Singh Keer Joseph Abraham
maharashtra( +91-44-66022400 8655557735 9769205329 9619195099 9867004284 9884070474
pune,nagpur, helpdesk@sifycorp. pratik.sawant@sifycorp. sachin.pagare@sifycorp. harpal.singh@sifycorp.com ravinder.keer@sifycorp. joseph.abraham@sifycorp.
nashik, com com com com com
aurangabad) sot.west@sifycorp.
com Brijesh H Prajapati
ankit.nagar Mahesh Dattatray Pawar 9920440722 Riyazuddin Sarkazi Anuj Malhotra
7877739222 9920041832 brijesh.prajapati@sifycorp. 9223333307 +91-9895501013
ankit.nagar@sifycorp.com mahesh.pawar@sifycorp. com riyazuddin. anuj.malhotra@sifycorp.
com sarkazi@sifycorp.com com

Raja Sekharam U
Sonthi V S R Manikanta 9962518664
9840160940 raja.sekharam@sifycorp.
manikanta. com
sonthi@sifycorp.com

Page 9 / 9