Position Description

~~ Page 1

THE AUSTRALIAN NATIONAL UNIVERSITY

of 2

College/Division: House
University
Faculty/ School / Centre: Accommodation
Department/Unit: Rooms Division - Housekeeping
Position Title: Executive Housekeeper
Classification: ANU Officer Grade 5 (University House)
Position No: 17439
Responsible to: Michael Zaja, University House, Accommodation, Rooms Division Manager

PURPOSE STATEMENT:
The position of Executive Housekeeper is vital to the overall operation of University House which operates as a
threeand a half star accommodation provider on the ANU
campus. This position comes with added responsibilities
mainly to ensure the smooth operation of the Housekeeping Division and to ensure all tasks are performed duly on
a daily basis by Room Attendants in order to provide maximum satisfaction to visiting guests.

KEY ACCOUNTABILITY AREAS:

Position Dimension & Relationships:
Under the general direction of the Rooms Division Manager, the Executive Housekeeper will work towards running
an efficient and of high standards Housekeeping team.

Role Statement:
1. Collect Master Keys from Front Office and issue these to working staff on a daily basis. Return these back to
the Front Office at the end of shift.
2. Compile Room Attendants working sheets by using data provided by in house OPERA PMS system and
allocate tasks and rooms accordingly each attendant.
to
Prepare and co-ordinate linen distribution to all floors and rooms to be serviced.
P*F~"'.4>F*’
Requisition room supplies and stock Housekeeping store with suitable levels of all used items.
Responsible for guest laundry and in house dry cleaning services.
Responsible for lost property articles (found in guest accommodation rooms) by recording in log book and for
storage of items found.
7. Supervise all Room Attendants and cleaners in their daily work to ensure their work meets required by the
House standards.
8. Liaise closely with the Rooms Division Manager in the overall supervision and effective running of the
Housekeeping department.
9. Carry out room inspections are to be performed daily with written assessments.
10. Create, apply and monitor programme schedules pertaining to 6 monthly spring cleaning of accommodation
rooms and report to Rooms Division Manager.
11. Prepare rosters fortnightly based on occupancy levels. Monitor fluctuating room sales on a daily basis — if
required adjust rosters accordingly.
12. Train new casual staff in electronic time sheet data entry. Liaise with Rooms Division Manager for finalisation of
alltimesheets in accordance with rostered hours.
13. Monitor and ensure response to all client requests and maintain company standards in all work at all times.
14. Maintain safety and hygiene in all public and accommodation areas.
15. Perform staff appraisals as directed by the Rooms Division Manager.
16. Ensure all relevant Maintenance issues are loaded into Opera PMS system. Liaise with Maintenance Manager.
17. Ensure all OH&S standards are met, including the proper use of equipment, and manual handling techniques.
18. Other duties consistent with the classification of this position.
 Page 2 of 2

SELl [ION CRITERIA:

The Seiectioh Contimitiee use the criteria as tire basis to seiect the best candidate. Therefore it is important to
t/‘fii!

have selection criteria that are meastiraoie, ciear. sticcinct and relevant, rather than a iarge number. it is sufficient
to lihriit these to 6-8 for most positions, including professions! qualifications where appiicabie. Sea aiso the
secondary classification descriptors for general staff and minimum standards for academic staff.

Note: You heed‘ to inciiide the appropriate Equai Empioyment Opportunity criteria a see links below/J
Academir; staff? hftpi/i/vviivvix.anti.ectuau/ecztiity/staff/eo criteria acaderhiispht)
Geherai staff: trtitxfla/i/tva/ii.anuedu.au/equity/(staff/eo criteria qerieratpfip

1. Year 12 Certificate and / or extensive experience Hospitality Housekeeping practices.

2. Knowledge of basic computer skills and conversant with some Hotel Housekeeping module, preferably
OPERA (Micros Fidelio).
3. Previous extensive experience in a similar role as a Housekeeping Supervisor.
4. Proven experience in servicing hotel rooms and applying and adhering to all industry standard and best
practices.
5. Proven track record in training, supervising and leading a dedicated team of experienced Room
Attendants.
6. Experience in problem solving and up front dealing with hotel guests.
7. A demonstrated knowledge and commitment of equal opportunity principles as they relate to employment,
as well as OH&S legislation relating to Hotel Rooms services and industry.
8. Ability to lead and guide a team of experienced Room Attendants to provide a high standard of service
resulting in high guest satisfaction.
9. Ability to communicate effectively in friendly and efficient manner with staff and members of the public.
10. Flexibility — ability to work under pressure

Delegate’s signature:

References:

Minim m

ANU internal access on

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 Page 1 of 2

Position Description
College/Division: House
University
Faculty/ School / Centre: Accommodation
Department/Unit: Rooms Division - Housekeeping
Position Title: Executive Housekeeper
Classification: ANU Officer Grade 4 (University House)
Position No: 17439
Responsible to: Michael Zaja, University House, Accommodation, Rooms Division Manager

PURPOSE STATEMENT:
The position of Executive Housekeeper is vital to the overall operation of University House which operates as a
threeand a half star accommodation provider on the ANU
campus. This position comes with added responsibilities
mainly to ensure the smooth operation of the Housekeeping Division and to ensure all tasks are performed duly on
a daily basis by Room Attendants in order to provide maximum satisfaction to visiting guests.

KEY ACCOUNTABILITY AREAS:

Position Dimension & Relationships:
Under the general direction of the Rooms Division Manager, the Executive Housekeeper will work towards running
an efficient and of high standards Housekeeping team.

Role Statement:
1. Collect Master Keys from Front Office and issue these to working staff on a daily basis. Return these back to
the Front Office at the end of shift.
Compile Room Attendants working sheets by using data provided by in house OPERA PMS system and
allocate tasks and rooms accordingly each attendant.
to
Prepare and co-ordinate linen distribution at all floors and rooms to be serviced.
v99.“
Requisition room supplies and stock Housekeeping store with suitable levels of all used items.
Responsible for guest laundry and in house dry cleaning services.
Responsible for lost property articles (found in guest accommodation rooms) by recording in log book and for
storage of items found.
Supervise all Room Attendants and cleaners in their daily work to ensure their work meets required by the
House standards.
Liaise closely with the Rooms Division Manager in the overall supervision and effective running of the
Housekeeping department.
 Page 2 of 2

SELECTION CRITERIA:
The 165/03? Coihmiitee lit/iii use the criteria as the basis to select the best candidate. Therefore it
a. is liiipOiféifif to
fiat/eselection criteria that are measurabie, ciear; succinct and reievent, rather than a large number. it is sufficient
to iimit these to d8 for most positions, iliCiiidtiig professional qualifications iii/here appiicaoie. See also the
secondary ciassificetion descriptors for (genera! staff and minimums standards for academic staff.

Note: You need to include tire Empioyment Opportunity criteria

appropriate Eotia! »- see links b8iOi/VI
Academic staff: ii§f{.).'//l/‘/V§/i/t/.6Iit1.Qéitiéiu/QQLI/IV/Siaff/QO criteria ecademicphp
Genera! staff: iiftpil/WLVW. anuedu. eu/eouity/staff/eo criteria qeneretohp

A. Qualifications

1. Year 1O Certificate followed by general knowledge of Hospitality Housekeeping practices.

2. Knowledge of basic computer skills and conversant with some Hotel Housekeeping module, preferably
OPERA (Micros Fidelio).

B. Experience

1. Previous experience in a similar role as a Housekeeper or Housekeeping Supervisor.

2. Proven experience in servicing hotel rooms and applying and adhering to all industry standard practices.
3. Proven track record in training, supervising and leading a dedicated team of experienced Room
Attendants.
4. Experience in problem solving and up front dealing with hotel guests.

C. Attributes

1. Commitment to high personal service standards including a commitment to maintaining a neat and tidy
appearance.
2. Ability to lead and guide a team of experienced Room Attendants to provide a high standard of service
resulting in high guest satisfaction.

3. Ability to communicate effectively in friendly and efficient manner with staff and members of the public.
4. Flexibility — ability to work under pressure

Delegates signaturer ............................................................. .. Date: ....................................... ..

References:
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Mi
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T
. .

ANU internal access on

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