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    Russian Style Service Demo Script

    Uploaded by

    francis john libo-on
    This document outlines a script for providing Russian-style table service to guests at a restaurant. The script details welcoming the guest, seating them, taking their order, serving each course along with drinks and wine, checking on the guest, presenting the bill, and thanking the guest for dining. The server is to be polite, attentive to the guest's needs, and repeat orders back to ensure accuracy. The goal is to provide an efficient yet personable dining experience for customers in a Russian service style.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Russian Style Service Demo Script

    Uploaded by

    francis john libo-on
    5K views4 pages
    This document outlines a script for providing Russian-style table service to guests at a restaurant. The script details welcoming the guest, seating them, taking their order, serving each course along with drinks and wine, checking on the guest, presenting the bill, and thanking the guest for dining. The server is to be polite, attentive to the guest's needs, and repeat orders back to ensure accuracy. The goal is to provide an efficient yet personable dining experience for customers in a Russian service style.

    Original Title

    RUSSIAN STYLE SERVICE DEMO SCRIPT

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    This document outlines a script for providing Russian-style table service to guests at a restaurant. The script details welcoming the guest, seating them, taking their order, serving each course along with drinks and wine, checking on the guest, presenting the bill, and thanking the guest for dining. The server is to be polite, attentive to the guest's needs, and repeat orders back to ensure accuracy. The goal is to provide an efficient yet personable dining experience for customers in a Russian service style.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    5K views4 pages

    Russian Style Service Demo Script

    Uploaded by

    francis john libo-on
    This document outlines a script for providing Russian-style table service to guests at a restaurant. The script details welcoming the guest, seating them, taking their order, serving each course along with drinks and wine, checking on the guest, presenting the bill, and thanking the guest for dining. The server is to be polite, attentive to the guest's needs, and repeat orders back to ensure accuracy. The goal is to provide an efficient yet personable dining experience for customers in a Russian service style.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4
    At a glance
    Powered by AI
    The passage outlines the standard procedure for serving a guest at a restaurant from greeting them to bidding them goodbye.

    The steps include seating the guest, serving water and bread, taking the order, serving each course and clearing the dishes.

    The steps include presenting the menu, checking for allergies, repeating the order back and informing when the order will be ready.

    RUSSIAN STYLE SERVICE DEMO SCRIPT

    Welcoming the Guest

    Good Morning Mam/Sir! Welcome to Miagao NHS Restaurant. I’m _______________, I will be happy
    to serve you. Are we holding a reservation for you?

    If YES

    Under what name please?

    Please have a seat Mr/Ms. _____________. While I check our records. This way please.

    Mr./Ms. ________________, I’ve checked our records and we’ve prepared a very nice table for you.
    This way please.

    If NO

    May I know your name Mam/Sir? For how many persons? Which one do you prefer mam/sir? A
    smoking area or non-smoking area?

    Read the details…

    Are the details correct? This way Mam/Sir.

    Seating the guest

    Will this table be alright with you mam/sir?

    Customer: Yes!

    Assist the customer to its chair and say “Allow me to help you mam/sir”.

    Please have a seat.

    May I unfold your table napkin? (When putting the table napkin to the customer, bend your knees
    not your back).

    Serving Water

    Excuse me Mam/Sir, may I serve your cold water?

    Customer: Yes!

    Excuse me Mam/Sir, here’s your cold water.

    Excuse me Ma/Sir, I’ll be back with your complimentary bread.

    Serving Complimentary bread and butter.

    Excuse me Mam/Sir, here’s your complimentary bread roll and butter.

    1|Page
    Offering Aperitif

    Mam/Sir, would you like to start with an aperitif? We have chilled sparkling wine and margarita
    cocktail. We also have orange juice and iced tea. Which do you prefer?

    Customer: No Thanks.

    Okay Mam/Sir! I’ll be back for your menu.

    Presenting the food menu and wine list

    Excuse me Mam/Sir, May I present to you our menu and wine list for your selection? I will be back to
    get your order.

    Taking of food and wine order

    Excuse me Mam/Sir, may I take your order now?

    Customer: Yes!

    Mam/Sir if you don’t mind. May I know if you have food restrictions or Allergies?

    Customer: None. I’d like to have spring roll for my appetizer.

    Okay Mam/Sir! How about your soup? Would you like to try our mushroom soup topped with savory
    egg yolk?

    Customer: Yes please.

    How about your salad? We’ve Italian salad with cheesy dressing, would you like to try it Mam/Sir?

    Customer: Sounds great! Give me one serving and I like to have beef steak for my main course
    please.

    How would you like your steak be prepared? Is it rare, medium rare or well done?

    Customer Responded…

    The beef steak that you ordered would be best complimented with Carlo Rossi red wine. Would you
    like to try it Mam/Sir?

    Customer: Yes Please!

    In a glass or in a bottle?

    Customer: In a glass please.

    How about your dessert? We have slice of chocolate cream cake with red cherry. Would you like to
    try it Mam/Sir?

    Customer: Yes

    Is there anything else that you would like to add?

    Customer: Nothing else.

    Do you have any special request Mam/Sir?

    Customer: No.

    Alright! Mam/Sir may I repeat your order. Your ordered one serving of spring rolls for your appetizer,
    mushroom soup topped with savory egg yolk, Italian Salad with cheesy dressing, well done beef
    steak for your main course complimented with a glass of Carlo Rossi red wine, a slice of chocolate

    2|Page
    cream cake for your dessert complimented with a cup of black coffee. Did I get your order right
    Mam/Sir?

    Customer Responded…

    Mam/Sir your order will be served in 15 minutes. May I suggest a glass of champagne or a glass of
    lemon grass juice while waiting for your order to be served?

    Customer: No, Thanks!

    Thank you Mam/Sir. May I take the menu card please? Thank you! May I leave you for a minute.

    (Dismantle or remove unnecessary service wares)

    Excuse me Mam/Sir!

    Serving Appetizer

    Excuse me Mam/Sir here’s your spring rolls for your appetizer. May I leave you for a moment. Enjoy
    your meal.

    Clearing of soiled dishes

    Excuse me Mam/Sir, are you done with this? May I take this now?

    Excuse me Mam/Sir I’ll be back for your soup.

    Serving Soup

    Excuse me Mam/Sir here’s cream of mushroom soup topped with savory. Enjoy your soup Mam/Sir.

    Clearing of soiled dishes

    Excuse me Mam/Sir, are you done with this? May I take this now?

    Excuse me Mam/Sir I’ll be back for your salad

    Serving Salad

    Excuse me Mam/Sir here’s your Italian Salad with Cheesy Dressing. Enjoy your salad Mam/Sir.

    Clearing of soiled dishes

    Excuse me Mam/Sir, are you done with this? May I take this now?

    (Ask the guest if he/she wants the wine to be served before the main course?

    Excuse me Mam/Sir would you like to have your first Carlo Rossi before we serve your main course?

    Shall I serve it now?

    Excuse me Mam/Sir I’ll be back with your Carlo Rossi red wine.

    Presenting and Serving Wine

    May I present your order. Carlo Rossi red wine, a ground vintage of 1999 with alcohol content of 5%
    and originated from South Africa. Shall I open the bottle for you?

    (Open the bottle of wine using the cork screw)

    Here’s the cork for your evaluation

    Customer: It smells good!

    Would you like to taste it first?

    3|Page
    If yes, pour small amount of wine just for tasting and ask if how’s the taste.

    May I pour your glass?

    Enjoy your wine Mam/Sir. I’ll be back for your main course.

    Serving Main Course

    (Serve the dinner plate first, Then use serving fork and spoon to serve the steak)

    Excuse me Mam/Sir, here’s your well done beef steak. Enjoy your meal Mam/Sir.

    (3-minute check)

    Excuse me Mam/Sir how is the taste of our house specialty/ or name of main course?

    Customer responded…

    Thank you for appreciating our house specialty or name of main course, enjoy your meal Mam/Sir.

    Excuse me mam/sir are you done with this? May I take this now?

    Customer responded…

    Excuse me Mam/Sir would you like to have another glass of wine?

    If yes, pour another wine on the glass. If no, proceed to bus out.

    Crumbing down the table

    Excuse me Mam/Sir. May I clean your table?

    Mam/Sir I’ll be back for your dessert.

    Serving Dessert

    Excuse me Mam/Sir, here’s chocolate cream cake with cherry on top. Enjoy your dessert Mam/Sir.

    Excuse me Mam/Sir, I’ll be back with your coffee.

    Serving Coffee

    Excuse me Mam/Sir here’s your black coffee. Enjoy your coffee mam.

    Excuse me Mam/Sir, are you done with this? May I take this now?

    Presenting and Setting the Bill

    Excuse me Mam/Sir. May I present your bill.

    Thank you for paying the exact amount.

    Bidding Goodbye and Thanking the Guest

    Thank you Mr./Ms. ________________ for dining with us. We look forward to your next visit.

    ------------------------------------------------------------END--------------------------------------------------------------------

    4|Page

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