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The document outlines the proper service procedures for waiting on guests at a restaurant. It details the steps from greeting and seating guests to taking their order and serving their food and drinks. It also covers presenting the check and bidding farewell to guests.

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zor8680
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17 views

Scrip

The document outlines the proper service procedures for waiting on guests at a restaurant. It details the steps from greeting and seating guests to taking their order and serving their food and drinks. It also covers presenting the check and bidding farewell to guests.

Uploaded by

zor8680
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Mis-en-place (put everything into places) Checking of the following:

- Condition of tables and chair


- Sanitary Items
- Clean and sanitized table appointments
- Flower arrangements
- Filling Condiments
- Condition of Menu Card
- Knowledge for the menu of the day.
SCRIPT

WELCOMING THE GUEST

W: Good morning Maám/ Sir, Welcome to _______ Do you have any reservation?

G: None

W: May I suggest a table for you Maám/Sir?

G: Yes please!

W: Table for how many Maám/Sir?

G: For one.

W: Smoking or Non-Smoking

G: Non-Smoking.

W: This way please (stretch your arms to the guest) Will this place be alright with you
Maám/Sir?

G: Yes

SEATING THE GUEST

W: Please have a seat UNFOLDING THE NAPKIN

W: Excuse me Maám/Sir, may I lay the napkin in your lap?

G: Yes

SERVING WATER

W: Would you like to have a glass of water Maám/Sir?

G: Yes please.

PRESENTING MENU

W: Excuse me Ma’am/Sir here is our menu for your food selection.

W: I just back for a while to Ma’am/Sir take your order.

ODER TAKING

W: Excuse ma’am/sir can I take your order?

G: Yes
W:Okay ma’am for appetizer we have___________,___________ which do you prefer
ma’am/sir?

G: ___________.

W:Okay ma’am for soup we have___________,___________ which do you prefer


ma’am/sir?

G: ___________.

W:Okay ma’am for salad we have___________,___________ which do you prefer


ma’am/sir?

G: ___________.

W:Okay ma’am for main course we have___________,___________ which do you


prefer ma’am/sir?

G: ___________.

W:Okay ma’am for dessert we have___________,___________ which do you prefer


ma’am/sir?

G: ___________.

W:Okay ma’am for beverage we have___________,___________ which do you prefer


ma’am/sir?

G: ___________.

W: Anything you want to add ma’am/sir?

G: None

W: Okay Ma’am/Sir may I repeat your order, for appetizer you ordered ________, for
soup you ordered ________,for salad you ordered ________,for you main course you
ordered________,for your dessert you ordered ________,and for your beverage you
ordered________, is that correct Ma’am/Sir?

G: Yes

W: Excuse me Ma’am/Sir your food will be serve for 10-15 mins. would that be alright
will you.

G: Yes

W: Thank You Ma’am/Sir May I take the menu?

G: Yes Sure!

LASING TO THE KITCHEN

W: Excuse me chief here the orders of table number___________.

ADJUSTING OF TABLE APPOINTSMENT

SERVING BREAD AND JUICE/BEVERAGE

W: Excuse me Ma’am/Sir here is your bread.

G: Thank you

W: Excuse me Ma’am/Sir here is your juice.


G: Thank you

W: Excuse me for a while ma’am/sir.

SERVING FOOD ITEMS AND BASSING OUT

W: Excuse me ma’am/sir here your appetizer your___________.

W: May I clear your plate?

1. Appetizer

2. Soup

3. Salad

4. Main course

5. Dessert

6. Beverage

WINE SERVING WHILE EATING MAIN COURSE (DONE BEFORE DERSERT)

PRESENTING THE WINE

W: Excuse me Maám/Sir may I present to you wine your ___________with a very good
vintage year of ___ years with an alcohol content of ____ alcohol per volume. It has
_______ ml with a very good fragrant of __________________.

W: Should I open it Maám/Sir?

G: Yes.

W: Here is the cork for your confirmation. Would you like to try the wine now Sir/Maám?

G: Yes.

W: You want some more Ma’am/Sir

G; Yes

W: Excuse me Ma’am/Sir. Enjoy your meal Maám/Sir. Please call me if you need any
assistance.

CRUMBLING TABLE (DONE AFTER MAIN COURSE, OF IF NEEDED)

W: Excuse me Maám/sir.

CHANGING TABLE CLOTH

PRESENTING THE BILL

W: Excuse me Ma’am/Sir, how would you like to your bill, would it be cash or credit
card? Here is your bill.

G: Cash

W: Thank you ma’am/sir I received ____________exactly.

W: Excuse me ma’am /sir here is your receipt.

BIDING GOODBYE
W: Thank you Maám/Sir for dinning with us and I hope you enjoy and I hope I will see
again.

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