Multichannel IP/SMS receiver RM14

User Manual

UAB TRIKDIS
Draugystės g. 17,
LT-51229 Kaunas
Tel.: +370 37 408040
Fax: + 370 37 760554
E-mail: info@trikdis.lt
www.trikdis.lt
User Manual v151003 Multichannel receiver RM14

Contents

I. Safety requirements ................................................................................... Error! Bookmark not defined.

II. About your receiver .................................................................................... Error! Bookmark not defined.
III. Technical parameters ................................................................................. Error! Bookmark not defined.
IV. Equipment .................................................................................................. Error! Bookmark not defined.
V. Receiver elements ..................................................................................................................................... 6
A. Front view and light indication. ............................................................................................................ 6
B. Rear view and rear panel elements. ..................................................................................................... 7
VI. Preparing the receiver for operation.......................................................... Error! Bookmark not defined.
VII. Configuring the receiver......................................................................... Error! Bookmark not defined.
A. Connecting to a new receiver and setting LAN addresses ..................... Error! Bookmark not defined.
B. Connecting to a receiver operating in LAN ............................................ Error! Bookmark not defined.
C. Configuring remote server IP address for communication channel testing, receiver sound signals
and clock (tab Configure). ............................................................................... Error! Bookmark not defined.
D. List of receiver events. Disabling generation of event messages (tab Events). .................................. 12
E. Controlling communication with GPRS and GSM objects (tab General)............................................. 12
F. Setting operation mode of COM ports (tab COM settings). ............................................................... 13
G. Receiving SMS messages using SMPP protocol (tab SMPP settings). ................................................. 13
H. Adding receivers and setting their parameters (tab Receivers). ......................................................... 14
I. (tab Outputs). ...................................................................................................................................... 14
J. Message filtering (tab Filter). .............................................................................................................. 15
K. User permissions (tab Users). ............................................................................................................. 15
VIII. Resetting default receiver operation parameters. ............................................................................. 17
IX. Receiver event messages ........................................................................... Error! Bookmark not defined.
X. Warranty..................................................................................................... Error! Bookmark not defined.

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 I. Safety requirements

Multichannel receiver RM14 is an electrical device, therefore it may only be installed by qualified
specialists following this manual and regulations for installing electrical equipment.

Multichannel receiver RM14 must be operated following this manual and regulations for safe
operation of electrical equipment.
 User Manual v151003 Multichannel receiver RM14

II. About receiver

IP/SMS receiver RM14 is purposed for Central Monitoring Stations (CMS). It is designed to receive
messages transmitted through Trikdis transmission modules, which are sent in TCP/UDP protocols or SMS
messages. After processing received messages, it sends the data to the monitoring software through LAN or
RS232 port.

III. Receiver functionality

Receiver has an integrated industrial computer with software IPcom v4 operating in OS Linux
environment. Software Ipcom v4 is designed to process message traffic received via 1) receiver network
adapter card, 2) integrated SMS receiver, 3) receiver lead-in RS232.
Network card receives messages sent in TCP/UDP protocols. SMS receiver receives messages sent in
Contact ID codes. RS232 port receives Contact ID codes in Sugard MRL-DG protocol.
Receiver’s functionality is set in the license, which affect the parameters of IPcomControl v4 software.
Receiver’s parameters are set while configuring IPcomControl v4, which must be installed in MS Windows
OS computer, located in the same network as the receiver.

There are multiple channels set for receiving messages and multiple ports for transferring messages to
the monitoring software. The functionality and physical parameters of these channels and ports are
configured while setting up the receiver.

Receiving messages (without inserted reception cards):

Receives messages using TCP/IP or UDP/IP protocols sent by TRIKDIS GPRS communicators G10, G10C,
G10T, G10D via GPRS and/or SMS channels.
Receives messages using TCP/IP or UDP/IP protocols sent by TRIKDIS Ethernet communicators E10, E10C,
E10T via wired internet networks.
Receives messages using TCP/IP or UDP/IP protocols sent by TRIKDIS GPRS communicators G10F, FireCom
via GPRS and/or SMS channels.
Receives messages using TCP/IP or UDP/IP protocols sent by TRIKDIS control panels CG3 and SP131 via
GPRS and/or SMS channels.
Receives messages using UDP/IP protocols sent by TRIKDIS repeaters RR-GSM and R-IP12.
Receives messages sent by receivers from other manufacturers via lead-in RS232.

Receiving messages via inserted reception cards:

Receiving adapter card-receiver RF11 is RF11 – reception module is set to operate in a certain VHF band
inserted into receiver RM14 in order to (146-174 MHz) radio frequency and is designed to receive
receive messages sent by radio intrusion and fire alarm system messages sent by radio
transmitters T10, T10C, T7, T7P, T7M, etc. transmitters. Message encoding: RAS3, RAS-2M, LARS, LARS1,
and repeaters RR-VHF, etc. Milcol-D.
Receiving adapter card-receiver RF11U is RF11U – reception module is set to operate in a certain UHF
inserted into receiver RM14 in order to band (410-470 MHz) radio frequency and is designed to receive
receive messages sent by radio intrusion and fire alarm system messages sent by radio
transmitters T10U, T10UC, T7U, T7UP, transmitters. Message encoding: RAS3, RAS-2M, LARS, LARS1,
T7UM, etc. and repeaters RR-UHF, etc. Milcol-D.
Receiving adapter card-receiver RT2 is RT2 – is a telephone receiver designed to receive intrusion
inserted into receiver RM14 in order to alarm system messages transmitted by control panel telephone
receive messages sent by control panel communicators from various manufacturers via fixed telephone
telephone communicator via fixed lines. Compatible formats: Contact ID, Ademco Express 4+2, SIA
telephone lines. FSK, 3/1, 4/1, 4/2, etc.

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IV. Technical parameters

Number of IP communicators Unlimited

Number of reception channels Initial license allows two channels
Communication protocols TCP/UPD TRK-3, TRK-6, TRK-7
Physical port of network adapter card RJ-45 (FastEthernet 10/100)
Modem of integrated SMS receiver GSM 850/ 900/ 1800/ 1900 MHz
Integrated SMS receiver SIM card type Standard, not supplied with the receiver
Purpose of RS232 ports It can configured to work as INPUT or OUTPUT for data
transferring
Number of RS232 ports 3
Data output protocols Surgard MLR2-DG, Monas3
Physical type of RS232 ports Male connector DB9
Setting parameters and monitoring the Computer operating in the same network with MS
operation Windows 32/64 bit Win7, Win8, Win8.1, Win10 and
software IPcomControl v4
Number of workplaces Initial license allows adding 2 workplaces
Primary power supply 110 – 240 V (50 / 60 Hz) AC network
Power / Current consumption Up to 60W / 0.35A
Backup power supply 12 V, capacity of 18Ah or more. Charging current up to
900 mA.
Operating temperature From 0 °C to +55 °C
Dimensions 19” 2U (450 x 50 x 320 mm)
Weight 3.8 kg

V. Equipment

 Multichannel receiver RM14 1 pc.

 2.5 m length GSM antenna with a magnetic pad 1 pc.
 1.5 m length power supply cable 1 pc.
 1.8 m length Null Modem-type COM cable (f/f) 1 pc.
 5 m LAN cable 1 pc.
 CD with software IPcomControl v4 and user manual 1 pc.

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VI. Receiver elements

A. Front view and light indication.

Front view of receiver RM14

Light indication
Indicator Description
Power Blue light when power supply is on.
Green light when receiver is operating without problems. Red light when receiver is
System
experiencing problems.
Active – blue light when TCP/IP data transmission channel is on.
Status – green light when TCP/IP connection with message monitoring software.
Yellow light when TCP/IP connection with message monitoring software is online via some
TCP OUT
LAN ports but has been lost via the rest.
Red light when receiver has lost TCP/IP connection via all LAN ports.
Event – blue light when message is being sent to message monitoring software.
Active - blue light when TCP/IP or UDP/IP reception channel is on.
Status – green light when network cable is connected and receiver may access the internet.
TCP IN
Red light when internet connection is lost.
Event – blue light when a message is being received via port.
Active – blue light when SMS reception is on.
Status – green light when SMS modem is connected and successfully registered in GSM
SMS network.
Red light when connection with the receiver or GSM network is lost.
Event – blue light when an SMS message is being received.
Active - blue light when port COM1 is described and active.
Status – green light when RS232 connection with another receiver or messages monitoring
COM1 software is online.
Red light when connection is lost.
Event – blue light when a message is being received via port.
Active – blue light when port COM2 is described and active.
Status - green light when RS232 connection with another receiver or messages monitoring
COM2 software is online.
Red light when connection is lost.
Event – blue light when a message is being received via port.
Active - blue light when port COM3 is described and active.
Status – green light when RS232 connection with another receiver is online.
COM3
Red light when connection is lost.
Event – blue light when a message is being received via port.
Active – blue light when receiving adapted card is inserted and operating.
Status – green light when receiver computer communicates with receiving adapter card.
1-4
Red light when connection is lost.
Event – blue light when a message is being received via port.

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 B. Rear view and rear panel elements.

Rear view of the receiver

Rear panel elements

Element Description
LAN Connector RJ45 for network adapter card.
COM1 1st serial port RS232 that is set as data lead-in or output (male connector DB9).
COM2 2nd serial port RS232 that is set as data lead-in or output (male connector DB9).
COM3 3rd serial port RS232 that is set as data lead-in or output (male connector DB9).
Microswitch that resets default internet addresses of receiver network adapter card when
Reset
pressed and held for more than 5 seconds.
Antenna SMA-type female connector for GSM antenna of SMS modem GM15.
HDMI HDMI connector for monitor.
Connector for receiver grounding circuit.
Dismountable connector for backup power supply battery (at least 18 Ah 12 V). Battery status
- BAT +
may be controlled if there are no power supply problems. Battery charging current - 900 mA.
100-240VAC Power supply cable connector and switch O/I.
RF11 Receiving adapter card RF11 is inserted into the 1st slot as an example.
Note: 3 protective covers for receiving network adapter card slots.

VII. Preparing the receiver for operation

Note: Receiver will operate correctly, i.e. it will receive messages sent using TCP/IP, UDP/IP connection
and/or SMS messages without inserted receiving adapter cards.

1. Power supply must be turned off when receiver is being prepared for operation, i.e. 1) receiver
power supply cable must be disconnected from the network and 2) receiver connector BAT to
which backup power supply circuit is connected must be unplugged.

Note: Receiver will fully shut down only 2 minutes after turning off the power supply!

2. Insert an already registered regular size SMS card of the chosen network provider into receiver‘s
SMS card slot in order to receive SMS messages from Trikdis message transmission modules.
3. Position the receiver on a solid clean horizontal surface and remove side and top covers. Insert the
SIM card into a SMS receiver‘s SIM card slot. Put side and top covers back on.
4. Corresponding receiving adapter cards must be inserted into receiver‘s adapter card slots in order
to receive messages transmitted in VHF/UHF range radio frequencies or fixed telephone lines.
5. Unscrew the fixing screws of receiving adapter card slot cover (e.g. the first one) in order to insert
receiving adapter card(s). Insert the adapter card into the slot. Screw the adapter card using fixing
screws.
6. Mount the receiver in a 19” server rack.
7. Screw the necessary antennas.
8. Prepare a LAN according to a principal scheme below:
User Manual v151003 Multichannel receiver RM14

9. Install software IPcomControl v4 (see Configuring the receiver) on the computer that will be used to
configure receiver RM14.
10. Change the IP address of the computer that will be used to configure receiver RM14 to that required by
the receiver manufacturer (see Configuring the receiver).
11. Connect receiver RM14 and the computer that will be used to configure the parameters of the receiver
using LAN cable (see Configuring the receiver).
12. Insert the power supply cable connector into the 110-220 V power socket of the receiver and plug the
cable into the mains socket.
13. Turn on the power supply of the receiver, i.e. toggle the power supply switch O/I to I. Power supply is
indicated by the blue light diode Power. A sound signal will indicate that receiver is prepared for
configuration.
14. Configure parameters of receiver RM14 in the following order:
1) Set the parameters of the receiver network adapter card so that receiver may operate in a designated LAN
(see section Connecting to a new receiver);
2) Describe physical receiver ports functionality and their parameters (se e tabs COM settings and Receivers
under section Configuring the receiver)
3) Add and describe ports through which message traffic is directed to the message monitoring software (see
tab Outputs under section Configuring the receiver);
4) Add and describe ports through which message traffic will be receiver (see tabs COM settings and Receivers
under section Configuring the receiver);
5) Add and describe programmable receivers which will direct processed message traffic through ports to
message monitoring software (see tab Receiver under section Configuring the receiver);
6) Add and describe users who will be permitted to log in and perform assigned tasks during operation of the
receiver (see tab Users under section Configuring the receiver).
15. Disconnect the LAN cable from the receiver and the computer (if it does not belong to LAN) once
desired receiver parameters are set.
16. Connect receiver RM14 and the computer with message monitoring software.
1) Use RS232 cable supplied with the equipment to connect the chosen receiver output COM and
computer with message monitoring software if messages will be transmitted to the message
monitoring software using port RS232;
2) Connect the receiver and the local area network with operating server-computer with message
monitoring software via receiver network adapter card connector LAN if messages will be
transmitted to the message monitoring software via LAN.
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VIII. Configuring the receiver

Operation parameters of receiver RM14 are set and edited using software IPcomControl v4 on a
computer with OS MS Windows operating in the same LAN. Software may be found in the supplied CD or
on www.trikdis.lt. Install software IPcomControl v4 on the computer.

A. Connecting to a new receiver and setting LAN addresses.

Default addresses of network adapter card:

IP address 192.168.100.3
Port 55000
Subnet mask 255.255.255.0
Gateway 192.168.100.254

In order to restore default settings refer to chapter IX. Resetting default parameters.

1. Computer and receiver must operate in the same network in order to configure the receiver.
Change the network adapter card addresses of the computer that will be used to configure the
receiver to match those indicated in the tab.

2. Use LAN cable to connect the receiver and the computer that will be used to configure the receiver.
3. Turn on the main power supply and wait a few seconds until a sound signal will indicate that
receiver is on.
4. Run IPcomControl v4. Enter the default IP address of the receiver network adapter card and click
OK.

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5. Enter the User name (administrator) and password (admin) when prompted. Click Login.

6. Select IPcomControl v4 tab Configure. Click Get. Enter LAN values into boxes Primary IP, Subnet
and Gateway in order to connect the receiver to the network. Click Set.

1
2 4

7. Receiver should automatically reboot and restart. Software IPcomControl v4 will close
automatically. Receiver is prepared for operation in LAN.
8. Disconnect the LAN configuration cable from the receiver and plug in the cable of local area
network whose addresses were just set in its place.
9. Restore network adapter card addresses of the computer that was used to configure the receiver.
Computer may now operate in previously used networks.

B. Connecting to a receiver operating in LAN.

Receiver operating in LAN is configured using software IPcomControl v4 on a 32/64 bit computer
computer with OS MS Windows Win7/8/8.1/10. Several computers with software IPcomControl v4 may be
connected to the receiver at once. Number of connections is limited by license that may be viewed by
clicking Help in software IPcomControl v4.
1. Run software IPcomControl v4. Enter the IP address of the LAN receiver network adapter card, e.g.,
195.15.184.138, when prompted and click OK.

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2. Enter the User name (administrator) and password (admin) when prompted. Click Login.

3. Click Read in an open window of software IPcomControl v4.

Modem – status (offline/online) of the Number of GPRS objects.
receiver physical and programmable Number of SMS objects.
connection SMS modem GM15 Offline Number of objects with lost connection.
(receiver event E/R 753). Message traffic.
GSM – status of the SMS modem GM15
connection to GSM network (receiver
event E/R 751).

Number of software tabs may differ depending on user Automatic and manual reboot
permissions granted by the receiver administrator. (event R 313).

Version of receiver
software IPcom.

C. Configuring remote server IP address for communication channel testing, receiver sound signals
and clock (tab Configure).

Receiver sound signals.

1. Every received message will be followed by a sound signal.
2. Sound signal will indicate accumulation of messages in TCP/IP
buffer.
3. Sound signal will indicate accumulation of messages in RS232
buffer.

Receiver time view and configuration.

Get time – displays time
Set time – sets time value entered in the field
Option to test the quality of message reception from GPRS Set to PC time – sets the receiver time according to PC time
networks and wide area network (WAN) (receiver event E/R 732).
Testing is activated when box Ping is ticked and IP address of
external network server is entered. Server must be capable to
respond to ping continuously and, e.g. every 2 seconds.
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D. List of receiver events. Disabling generation of event messages (tab Events).

Enable/disable generation Event name Event code

of an event message

Upon occurance of an event listed in the window above, a message will be formed and sent to the
monitoring software. Reporting of unwanted events can be turned off by ticking off the check box.
Configuration of a receiver allows to change: Event code, Partition’s number and zone. For some of
the messages the output channel identification is set automatically. For detailed list and conditions for
generating an event messages refer to chapter X. Receiver event messages.

E. Controlling communication with GPRS and GSM objects (tab General).

Receiver event E762 GPRS connection lost will happen if no signal is

received via GPRS įvyks for time T:
T = GPRS PING interval x GPRS Multiplier + Tolerance
Receiver event R752 GSM connection restored will happen if no
signal is received via SMS for time T:
T = SMS PING interval x GSM Multiplier + Tolerance

Receiver event R762 GPRS connection restored will happen if N

signals will be received via GPRS in time T:
T = GPRS PING interval x GPRS Multiplier
Receiver event R752 GSM connection restored will happen if N
signals will be received via SMS in time T:
T = SMS PING interval x GSM Multiplier

Receiver event E704 Massive Communication loss will happen if connection

with N objects will be lost at at the same time, e.g. for 1 second.
Receiver event R764 Massive GPRS communication restore will happen if GPRS
connection with N objects is restored at the same time, e.g. for 1 second.
Receiver event R754 Massive GSM restore will happen if GSM connection with
N objects is restored at the same time, e.g. for 1 second.

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F. Setting operation mode of COM ports (tab COM settings).

COM – name of DB9 connector; Operation mode of the port. Receiver Physical port parameters. These
USB – name of insertable adapter RM14 will operate as a concentrator of parameters must match the settings of
card slot. messages received by other receivers, i.e. it corresponding ports of other
Programmable receivers of the will direct message traffic received through connected receivers.
traffic that is received through Input ports to Output if Input is chosen.
these ports may be added in tab Output – RS232 port for directing data to
Receivers. the message monitoring software..

Port name:
COM0 – Integrated SMS receiver data port. Operation mode must be set to “Trikdis”.
COM1…COM3 – Receiver RS232 ports.
Card_1…Card_4 – receiver card sockets.

G. SMS messages using SMPP protocol (tab SMPP settings).

SMPP – protocol for SMS message transmission using TCP/IP communication, i.e. it allows receiving
SMS messages sent by Trikdis message transmission modules via LAN instead of integrated SMS modem.

Number of receivers that may be added by double-clicking on cell Click to add new SMPP receiver is limited by license.
GSM network provider provides the IP address for connecting the receiver to the SMS centre server, port number, user
name and password.
Note: SMPP receiver identification marks are set in tab Receivers in order for the message monitoring software to
identify that a message was received from SMPP receiver.

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H. Adding receivers and setting their parameters (tab Receivers).

Double-click on cell Click to add new receiver to Double-click on cell Click to add new line to describe message traffic
assign a name and number to a newly added received by an added receiver: assign a port (Port or COM input), line
receiver. Receiver number is included in messages number, protocol, encryption password and output. Output
transmitted to the message monitoring software. parameters may be set in tab Outputs.
Number of receivers that may be added is limited Note: assigned line number will be included in messages transmitted
by license. to message monitoring software.

All the events listed in the “Events” tab are received from chosen IPcom channel and redirected to
chosen output port. In order to, receive messages sent from secured object via TCP/UDP protocols a
separate receiving channel must be created. Data stream received from this channel are redirected to
the chosen output port.

Data stream redirection parameters:

 Line number – specify line number
 Protocol – specify data stream transfer protocol
 Port – specify input port
 COM input - specify physical input port
 SMPP input – specify SMPP server parameters
 Encryption password – specify a six digit encryption key for incoming data stream
 Output – specify output port for data stream, which parameters are set in “Output” tab

I. Directing messages to the message monitoring software (tab Outputs).

Double-click on cell Click to add new output Output type –message monitoring software communication protocol.
to add and describe message output ports of IP – IP address of message monitoring software computer.
message monitoring software. Port or COM port – message monitoring software port number.
Number of ports that may be added is Heartbeat enabled – enables testing of message monitoring software
limited by license. commnication channel.
Heartbeat interval – time interval for sending testing signals.
Mode – message protocol.
Identificator – communication channel identification number. It allows to
indentify the channel affected by communication loss.
Buffer size – size of message buffer.
Enabled – enables operation of added port if ticked.

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Output parameters for sending messages to the monitoring software:

 Name – specify port name
 Output type – specify connection type with the monitoring software: TCP or COM
 IP – specify monitoring stations IP address
 Port / COM port – specify output port number
 Heartbeat enabled – enable polling with the monitoring software
 Heartbeat interval – specify the period for polling
 Mode – specify the protocol of messages
 Identificator – specify the identification number for the channel. It will allow to identify the channel upon losing
the connection with it.
 Buffer size – specify the message buffer size
 Enable – enables the created channel to function.

J. Message filtering (tab Filter).

IP address to which all received messages are additionally directed may be set in tab Filter.

IP address and port number to which all received messages will be sent are entered in field Raw
data. Messages will be sent to the specified IP address without processing when box [Started] is ticked.
Messages will be changed according to protocol Contact ID if box [Standard messages] is ticked.
Message filtering parameters are set in field Filter settings. Click Add filter to open tab Filter
settings. Specify the rules for message transmission to the message monitoring software:
 Enter the network number in box Network. Only those messages with matching receiver number
and network number will be filtered;
 Enter tolerance time for the same signal (or repeated tolerance signals) in box Time;
 Enter the receiver number displayed in the processed message in box Receiver no;
 Enter the receiver line number displayed in the processed message in box Line no;
 Check box Convert in order to change the structure of filtered messages;
 Check box Tunneling to keep the structure of filtered messages;
 Enter special event codes used to ignore messages re-transmitted in RAS-2M system in box Events
one per line;
 Click OK to confirm entered values;
 Several different filters may be set up and used.


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Messages are transmitted to message monitoring software using receiver and line numbers
indicated in tab General if box Tunneling is checked in field Not filtered. Messages are transmitted with
indicated receiver and line number if box Tunneling is not checked.

K. User permissions (tab Users).

Double-click on cell Click to add new user to add

new users and grant them permissions.
Number of receiver users that may be added is
limited by license.

User permissions parameters:

 User name – specify the user name
 Password – specify the user password
 Settings – specify permission to configure receiver software IPcom.
 Device info – specify permission to view receiver information about objects.
 Remote configuration – specify permission to remotely configure message transmission
module and update its firmware.
 View events and objects – specify permission to open software IPcomControl v4 tabs Data
and Objects.
 Set zone bypass – specify permission to send control commands to Trikdis control panel
installed in a secured object in order to activate or deactivate Zone bypass mode in a
specific zone.
 Set PGM status – specify permission to switch message transmission module PGM output
status remotely.
 Arm/Disarm system – specify permission to send control commands to Trikdis control panel
installed in a secured object in order to arm or disarm the alarm system.
 Perform Fire reset – specify permission to send control commands to Trikdis control panel
installed in a secured object in order to automatically reset the operation of connected
smoke sensor.
 Assigned receivers – specify the receivers for which the user permissions apply

User permission options:

 Enable – Permission enabled.
 Disable – Permission disabled.
 Read only – Permission to only read provided information.

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IX. Resetting default parameters

In order to reset default receiver network adapter card IP addresses, press and hold RESET switch until
a sound signal is heard.

X. Receiver event messages

Receiver generates and sends a message to the monitoring software in case of any of the receiver
events. Messages are sent with set receiver, line numbers and object identification numbers:
1) Received from the device from object, if event is connected with the object.
2) 0000, if event is connected with general function events.

List of receiver RM14 event codes

Event Event name Receiver message values Conditions for event message generation
CID code
Object ID number Zone number
E301 AC Power loss 0000 Receiver ID 000 Power supply loss for 10 seconds or more
R301 AC Power restore 0000 Receiver ID 000 If power loss (CID E301) was recorded and power
restored for 10 seconds or more.
R305 System started 0000 Receiver ID 000 IPcom software restarts
E308 System shutdown 0000 Receiver ID 000 Power loss from main and back-up battery and passed 1
minute waiting period.
E311 Battery missing 0000 Receiver ID 000 Integrated battery has been disconnected for over 1
minute.
R311 Battery connected 0000 Receiver ID 000 Integrated battery was disconnected (CID E311) and is
reconnected for over 1 minute.
R313 System rebooted 0000 Receiver ID  A command to reboot the system was generated using
IPcomControl. Equipment failure to receive data via COM
port recorded.
Zone number indicates port ID.
E330 System peripheral Transmission Number of a) New module appears on a system having an object ID
trouble module ID repeating of already existent module.
modules b) A new module’s unique number is not in the system.
E350 Connection Transmission 000 a) Transmission module is working in a GPRS mode, no
trouble module ID messages were received from it within a set time
period.
b) Transmission module is working in GSM mode, no
messages were received from it within a set time
period.
Note: Mass connection lost was not recorded (CID E704)
R350 Connection Transmission 000 a) Transmission module is working in a GPRS, connection
restore module ID trouble (CID E350) was recorded, but Massive GPRS
connection restore (CID R764) was not recorded and a
set amount of messages were received from the
module, stating that connection was restored.
b) Transmission module is working in a GSM, connection
trouble (CID E350) was recorded, but Massive GSM
connection restore (CID R754) was not recorded and a
set amount of messages were received from the
module, stating that connection was restored.
E350 Output 0000 Receiver ID  Data from a receiver to the monitoring software is
connection transmitted via TCP protocol and connection with the
trouble software is lost.
Zone number indicates port ID.
R350 Output 0000 Receiver ID  Data from a receiver to the monitoring software is
connection transmitted via TCP protocol and Output connection
restore trouble was recorded (CID E350) and receiver connected
back to the software.
Zone number indicates port ID.
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E704 Massive 0000 Receiver ID  There was a set number of connection losses with GPRS
connection lost or GSM transmission modules.
Zone number indicates port ID.
E712 Receiver i/o error 0000 Receiver ID  An error occurred while reading data from the port.
Zone number indicates port ID.
R712 Receiver i/o 0000 Receiver ID  A Receiver i/o error (CID E712) was recorded and data
restored was successfully read from the port.
Zone number indicates port ID.
E713 Receiver no heart 0000 Receiver ID  No messages received from COM receiver for a minute.
beat Zone number indicates port ID.
R713 Receiver heart 0000 Receiver ID  No signal from COM receiver recorded (E713).
beat restored At least one message received from COM receiver.
Zone number indicates port ID.
E714 Receiver card 0000 Receiver ID  Receiver card was unplugged.
unplugged Zone number indicates port ID.
R714 Receiver card 0000 Receiver ID  Receiver card was plugged in.
plugged in Zone number indicates port ID.
E732 WAN ping timeout 0000 Receiver ID  No response from PING destination (e.g. remote server)
for three times in a row.
Zone number indicates port ID.
R732 WAN ping 0000 Receiver ID  Loss of communication with network adapter card
restored recorded (E732).
Network adapter card received a response from PING
destination (e.g. remote server).
Zone number indicates port ID.
E733 WAN cable 0000 Receiver ID 000
Network cable removed from Ethernet connector.
disconnected
R733 WAN cable 0000 Receiver ID 000
Network cable plugged back into Ethernet connector.
connected
E751 GSM connection is 0000 Receiver ID 000 GSM modem alarmed about lost connection to GSM
offline network by a service message.
At least one minute passed after system activation.
R751 GSM connection is 0000 Receiver ID 000 Connection loss between GSM modem and GSM network
online recorded (E751);
GSM modem alarmed about restored connection to GSM
network by a service message;
E752 Lost GSM N/A
connection
R752 Restored GSM N/A
connection
E753 GSM modem no 0000 Receiver ID 000
No response received from GSM modem for 10 seconds;
response
R753 GSM modem 0000 Receiver ID 000 No response form GSM modem (E753);
responded At least one response received from GSM modem;
R754 Massive GSM 0000 Receiver ID 000 In a set time period a set amount of GSM connection
connection restores occur.
restore
R755 GSM receiver Transmission  a) Transmission module is working in GPRS mode, but
mode module ID any SMS message is received
b) Transmission module is working in GSM mode and
FIRST message is received
c) Connection trouble (E350) was recorded and a set
number of GSM messages were received, stating that
GSM connection is restored.

Zone number indicates port ID.

E762 Lost GPRS Transmission  a) Transmission module is working in GPRS mode, the
connection module ID type of the module is known and within a set time
period no messages were received from the module
Note: Mass connection lost was not recorded (CID
E704)
b) SMS transmission is enabled, and an SMS message is
received.
Zone number indicates port ID.

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 User Manual v151003 Multichannel receiver RM14

R762 Restored GPRS Transmission  Transmission module is working in GPRS mode and a set
connection module ID number of messages were received, stating that
connection is restored.
Zone number indicates port ID.
R764 Massive GPRS 0000 Receiver ID 000 In a set time period a set amount of GPRS connection
connection restores occur.
restore

XI. License activation

Parameters of the initial license can be changed (upgraded) by installing a new license. Go to Options
→ Activate product browse and select license file, which is in .lic format.

To install new license press the Apply button.

XII. Warranty

According to the user manual of the receiver and general regulations for installing electrical
equipment, the manufacturer provides a 24-month warranty to the installed and operated product.
Warranty coverage starts at the moment of the product sale and purchase agreement, i.e. date of issue of
invoice or fiscal receipt.

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