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    PNPKI Password Reset Guide

    Uploaded by

    MICHAEL ANGELO MAYORDO
    This document provides instructions for resetting your password on the Philippine National Public Key Infrastructure (PNPKI) online account. It outlines 7 steps: 1) access the PNPKI login page, 2) if an error occurs file a support ticket, 3) access the login page and click "HERE" to reset your password, 4) enter your username and the security code, 5) check your email for a link to reset your password, 6) use the link to access the password reset form and enter a new password, 7) if successful you will have reset your PNPKI password. The steps are designed to help users who have forgotten their password, reached the login attempt limit, or not used their account in over

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    PNPKI Password Reset Guide

    Uploaded by

    MICHAEL ANGELO MAYORDO
    271 views6 pages
    This document provides instructions for resetting your password on the Philippine National Public Key Infrastructure (PNPKI) online account. It outlines 7 steps: 1) access the PNPKI login page, 2) if an error occurs file a support ticket, 3) access the login page and click "HERE" to reset your password, 4) enter your username and the security code, 5) check your email for a link to reset your password, 6) use the link to access the password reset form and enter a new password, 7) if successful you will have reset your PNPKI password. The steps are designed to help users who have forgotten their password, reached the login attempt limit, or not used their account in over

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    This document provides instructions for resetting your password on the Philippine National Public Key Infrastructure (PNPKI) online account. It outlines 7 steps: 1) access the PNPKI login page, 2) if an error occurs file a support ticket, 3) access the login page and click "HERE" to reset your password, 4) enter your username and the security code, 5) check your email for a link to reset your password, 6) use the link to access the password reset form and enter a new password, 7) if successful you will have reset your PNPKI password. The steps are designed to help users who have forgotten their password, reached the login attempt limit, or not used their account in over

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    271 views6 pages

    PNPKI Password Reset Guide

    Uploaded by

    MICHAEL ANGELO MAYORDO
    This document provides instructions for resetting your password on the Philippine National Public Key Infrastructure (PNPKI) online account. It outlines 7 steps: 1) access the PNPKI login page, 2) if an error occurs file a support ticket, 3) access the login page and click "HERE" to reset your password, 4) enter your username and the security code, 5) check your email for a link to reset your password, 6) use the link to access the password reset form and enter a new password, 7) if successful you will have reset your PNPKI password. The steps are designed to help users who have forgotten their password, reached the login attempt limit, or not used their account in over

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    You are on page 1of 6

    Password Reset

    An Instructional Guide to reset your Philippine National Public Key


    Infrastructure (PNPKI) online account password
    INTRODUCTION:
    There are scenarios when users need to reset their passwords. This instructional
    guide will help PNPKI users to change or reset their account password. We highly
    encourage users to follow these steps if they a) forget their passwords, b) have reached
    the maximum number of attempts in logging in, c) have not used their PNPKI for more
    than 2 years and d) have gotten an error upon logging in.

    PROCEDURES:

    STEP 1
    Open your preferred web browser (Google Chrome, Mozilla Firefox, Microsoft Edge
    or Internet Explorer) and copy this link: https://govca.npki.gov.ph/SecureTMSSelfSrv/

    You will then be asked to enter your Username and Password to login.

    Ex: DelaCruz_Juan_Sign

    The Username format is normally Lastname_Firstname_Sign


    If you get an ERROR MESSAGE like this, proceed to STEP 2.

    STEP 2
    File a ticket through the PNPKI Form using this link: https://bit.ly/PNPKIHelpDeskForm
    OR email us at mc2.support.pnpki@dict.gov.ph ONLY IF the form is inaccessible or
    down.
    Our Registration Authority Officers (RAO) will then take necessary actions within 3-5
    working days in unlocking your account. Once you receive an email from PNPKI support
    confirming your account is unlocked, unblocked, or reactivated—proceed to Step 3.

    Note: You only have 24 hours to reset your password from the time you received the email.
    Otherwise, you may need to request to unlock your account again.

    STEP 3
    Go back to the PNPKI login page (https://govca.npki.gov.ph/SecureTMSSelfSrv/) and
    click the word “HERE” below the login box.
    STEP 4
    Enter your Username and the given Security Code below your username textbox. Click
    the ‘Ok’ button on the lower left part of the box once you’re done.

    Note: The Security Code is case sensitive. This means if a letter is in UPPERCASE form, it must
    be entered in UPPERCASE and lowercase if otherwise. It’s also a good practice to check your
    Caps Lock, delete extra spaces and double check the entered characters to make sure it matches
    with the given Security code before clicking ‘OK’.

    STEP 5
    Check your email if you get this kind of message on top of the login box and follow the
    instructions on the email.

    Note: DO NOT enter the new security code again nor click OK to avoid duplicate emails and
    multiple codes.
    IF you get an ERROR MESSAGE like this error below, it means you have entered the
    Security code incorrectly. This also means you must re-enter the given Security Code
    and carefully check if they match. Remember, it’s CASE Sensitive and extra spaces
    matters.

    IF you get a different ERROR, re-file a ticket through the PNPKI Form using this link:
    https://bit.ly/PNPKIHelpDeskForm OR email us at mc2.support.pnpki@dict.gov.ph.
    However, this is a rare instance.

    STEP 6
    The image below shows the email notification of a successful online password reset. It
    only takes few seconds or sometimes minutes for you to receive one. IF you haven’t
    received this type of message in your inbox, you may need to check your email’s SPAM
    or JUNK folder. Otherwise, you may have used a different email during your PNPKI
    registration

    It’s important to USE THE FIRST LINK as highlighted below to go to the right page and
    proceed in resetting your password.
    STEP 7
    The link from the email will route you to the PNPKI website with this form. Your username
    is already pre-filled. The only thing to do is enter your NEW desired password and re-type
    it in the second box as shown below.

    Note: For security purposes, your new Password should be at least 8 characters long containing
    letters, numbers and at least 1 capital letter. Symbols are also acceptable.

    Finally, if you have succesfully get into this page, it means you have successfully reset
    your PNPKI password.

    Note: Remember your password thoroughly. If you are not using your PNPKI often, write your
    password in a safe file or note where you can find it when you need it.

    *END*

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