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    Abdullah Mohammad IT DESK HELP

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    Abdullah Refai Alhawari
    This document contains a summary of Abdullah Mohammad's experience and qualifications. He has 4 years of experience working as an IT help desk technician at ADNOC, where his responsibilities include remote troubleshooting, walking customers through problem solving, and recording issue resolutions. He has a BSC in Computer Information Systems from Yarmouk University and experience developing web applications using ASP.NET, C#, JavaScript, HTML, CSS, SQL Server, and Oracle. His skills also include Microsoft Office, communication, and report writing.

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    Abdullah Mohammad IT DESK HELP

    Uploaded by

    Abdullah Refai Alhawari
    20 views2 pages
    This document contains a summary of Abdullah Mohammad's experience and qualifications. He has 4 years of experience working as an IT help desk technician at ADNOC, where his responsibilities include remote troubleshooting, walking customers through problem solving, and recording issue resolutions. He has a BSC in Computer Information Systems from Yarmouk University and experience developing web applications using ASP.NET, C#, JavaScript, HTML, CSS, SQL Server, and Oracle. His skills also include Microsoft Office, communication, and report writing.

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    Abdullah mohammad IT DESK HELP

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    This document contains a summary of Abdullah Mohammad's experience and qualifications. He has 4 years of experience working as an IT help desk technician at ADNOC, where his responsibilities include remote troubleshooting, walking customers through problem solving, and recording issue resolutions. He has a BSC in Computer Information Systems from Yarmouk University and experience developing web applications using ASP.NET, C#, JavaScript, HTML, CSS, SQL Server, and Oracle. His skills also include Microsoft Office, communication, and report writing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    20 views2 pages

    Abdullah Mohammad IT DESK HELP

    Uploaded by

    Abdullah Refai Alhawari
    This document contains a summary of Abdullah Mohammad's experience and qualifications. He has 4 years of experience working as an IT help desk technician at ADNOC, where his responsibilities include remote troubleshooting, walking customers through problem solving, and recording issue resolutions. He has a BSC in Computer Information Systems from Yarmouk University and experience developing web applications using ASP.NET, C#, JavaScript, HTML, CSS, SQL Server, and Oracle. His skills also include Microsoft Office, communication, and report writing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    ABDULLAHMOHAMMAD

    Abu Dhabi·+971565460081
    Alhawari88@gmail.com

    Computer Information System


    A highly experienced and competent IT support technician with forth years’ experience in a variety of
    office based environments. A level head and rational approach to problem solving leads to reliability and
    fast solutions to IT technical issues. An excellent communicator with the ability to explain procedures in
    a practical and user friendly way means that many IT problems can be solved via the telephone.
    Comfortable working as part of a team or independently with a focus on delivering quality IT support on
    a continuous basis

    EXPERIENCE
    JAN 2015TO PRESENT
    IT HELP DESK, ABU DHABI NATIONAL OIL COMPANY. (ADNOC)

     Serve as the first point of contact for customers seeking technical assistance over the phone or
    email
     Perform remote troubleshooting through diagnostic techniques and pertinent questions
     Determine the best solution based on the issue and details provided by customers
     Walk the customer through the problem-solving process
     Direct unresolved issues to the next level of support personnel
     Provide accurate information on IT products or services
     Record events and problems and their resolution in logs
     Follow-up and update customer status and information
     Pass on any feedback or suggestions by customers to the appropriate internal team
     Identify and suggest possible improvements on procedures
     Answering help desk tickets through a ticketing system
     Windows 7, 8 , 10 troubleshooting
     Active Directory
     Network Support/Connectivity
     Server troubleshooting/support
     Troubleshooting Office 365 and Microsoft applications
    EDUCATION
    JULY 2014
    YARMOUK UNIVERSITY, INFORMATION TECHNOLOGY
    BSC Degree of computer information system from Faculty of information Technology.

    DECEMBER 2018
    SDK, WEB APPLICATION USING ASP.NET
     Very good in C# and .net environment (web form).
     Excitant in scripting languages : JQ, JS.
     Strong in Data Base (SQL Server).
     Strong in HTML, CSS & Bootstrap.

    JUN 2012
    ACADEMY RANIA, ORACLE DEVELOPER
    responsible for designing and managing different areas related to the spectrum of work of Oracle.i
    create, modify, and test the codes, scripts, and forms that allow a system to run different types of
    applications. web developers, database analysts, network administrators, designers, or web
    administrators

    SKILLS
     Excellent working with Microsoft office tools
     Very good presentation and communication
    skills
     Ability to prepare related reports and
    reconciliations.

    COURSES
     Database Analysis & Design, Object Oriented Analysis & Design
     IT project management, Digital Multimedia, E-Commerce, Network & Operation System.
     Oracle 10g

    LANGUAGES
     Arabic (Fluent)
     English Good writing & reading.

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