Mandla-Sugnan-Kumar-Sytems-Engineer New

MANDLA SUGNAN KUMAR
SUGNANKUMAR@GMAIL.COM : +447733799015
Skilled IT Engineer currently located in London, United Kingdom eager to secure a position with
a well-established organization with a stable environment that will lead to a lasting relationship
in the field of Information Technology and Services.
With over 4 years of experience in IT, managing and administration of IT systems including
Desktop, Laptops, Application Deployments, Active Directory User Administration, Office365
and Google workspace management. Network administration of Switches, WIFI, Router and ISP
co-ordination, VPN access management using OPENVPN, infrastructure monitoring using tools
like Zabbix / Site24x7 and Troubleshooting issues for remote employees using Teamviewer,
Anydesk and Zoho assist.
SKILLS
 Windows Desktop Operating Systems (Window 7 / Windows 8 / Windows 10 / Windows 11)
 Windows Server Operating Systems (Windows Server 2008 / 2012 / 2016 / 2019)
 Linux Desktop Operating Systems (CentOS / Ubuntu)
 Linux Server Operating Systems (CentOS / Ubuntu)
 Email Services (Microsoft Office 365 / Google Workspace)
 Network Services (TPLink Switches / TPLink WIFI / TPLink Routers / OpenVPN)
 Apple Laptop / Desktop Administration
 Remote Assistance using Teamviewer, Anydesk and Zoho Assist
 Sophos DLP Administration including deployment and policy creation
 Familiarity with Fortinet access points and firewalls, FortiGate, and Meraki
 Networking Equipment: Fortinet access points and firewalls, FortiGate, and Meraki switches
EXPERIENCE
2023 NOVEMBER TO PRESENT
NETWORKING ENGINEER CREDENCE CONSULTANCY SERVICES AS
FREELANCER
LONDON, UK
 Supported the In house datacenter migration including unmounting, packing, and safe
transport of networking equipment including Meraki firewalls, switches, and access points.
1
 Act as smart hands for hardware/system issues, coordinating with escalation staff for more
complex problems.
 Helped with rack & stack installation in customer-designated racks at the new site.
 Assisted in installing access points at specified heights to ensure optimal network coverage.
 Used label printers to assetize equipment following customer instructions.
 Powered on and connected devices according to a provided patching matrix.
 Supported the customer's remote engineer with final configuration and testing.
 Completed local customer acceptance forms, documented inventory, and shared reports and
pictures with the team.
 Ensured proper management and reuse of cabling as required.
 Provided and utilized a 3-step ladder for equipment installation. >Adjusting firewall rules if
requested (Fortinet and FortiGate/Meraki switches).

 Familiarity with Fortinet access points and firewalls, FortiGate, and Meraki

 Networking Equipment: Fortinet access points and firewalls, FortiGate, and Meraki switches
AUGUST 2018 TO NOVEMBER 2019

WORKED AS SR. DESKTOP SUPPORT ENGINEER
IAMEM HOSTING (IAMEMHOST.COM)
 Monitor organizations IT infrastructure using Zabbix / Site24x7

 Escalate alerts to the Sr. Technical Teams
 Respond and resolve initial service requests from the customers, escalate if required
 Manage customers billing using WHMCS, send billing notification to the customers
 Response and Resolve customers issues on Chat support using Zoho SalesIQ, escalate if
required.
 Administration of cPanel / Plesk Dedicated Servers / Virtual Machines
 Create / Manage / Remove users from OPENVPN server
 Basic troubleshooting of AWS EC2 instances running cPanel/Plesk
 Installation and Initial setup of windows servers, cPanel and Plesk control panels
 Data migration between servers
FEBRUARY 2015 TO AUGUST 2018

WORKED AS DESKTOP SUPPORT ENGINEER
IAMEM HOSTING (IAMEMHOST.COM)
 Install / Reinstall windows operating systems for new employees

 Troubleshoot Day to day issues on employees Laptops / Desktops
 Add Desktops / Laptops to Active Directory
2
 Create new users in the Active Directory
 Install and Manage Sophos DLP on employees’ devices
 Create / Manage / Remove email accounts for new employees and exit employees on
Microsoft365 / Google Workspaces
 Provide access to office WIFI to new employees
 Setup IMAP / POP email accounts on employee’s laptop using Microsoft Outlook
 Respond / Resolve IT issues via Zoho Desk
 Co-ordinate with organization Vendors if there are any network / ISP / licensing issues and
making the payment to the vendors in a timely manner.
 HR and Payroll management using Razorpay Payroll.
EDUCATION
JUNE 2021 TO JUNE 2022
MSC IN HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT,
UNIVERSITY OF SALFORD, UNITED KINGDOM
APRIL 2012 TO APRIL 2014

MASTER’S IN BUSINESS ADMINISTRATION, ST. AUGUSTIN PG COLLEGE,
HYDERABAD INDIA.
APRIL 2009 TO MARCH 2012

BACHELOR’S IN COMMERCE, OSMANIA UNIVERSITY, HYDERABAD,
INDIA.
ACTIVITIES & INTERESTS

- Literature - Environmental conservation
- Art - Yoga
- Skiing - Travel

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MANDLA SUGNAN KUMAR

AUGUST 2018 TO NOVEMBER 2019

 Monitor organizations IT infrastructure using Zabbix / Site24x7

FEBRUARY 2015 TO AUGUST 2018

 Install / Reinstall windows operating systems for new employees

APRIL 2012 TO APRIL 2014

APRIL 2009 TO MARCH 2012

ACTIVITIES & INTERESTS

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