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    FBMJ Contents Abstracts Volume 4 Issue1

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    Kamran Rauf
    This document summarizes a research publication about customer satisfaction in the automotive industry. It was published in January 2016 and has been cited 3 times and read 4,715 times. The publication has 3 authors from universities in Poland and Romania. It examines how applying the quality management system standard ISO TS 16949 through tools like Advanced Product Quality Planning, Production Part Approval Process, Failure Modes and Effect Analysis, and the 8D Methodology can help increase customer satisfaction, specifically for powder painting processes in automotive manufacturing.

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    FBMJ Contents Abstracts Volume 4 Issue1

    Uploaded by

    Kamran Rauf
    27 views2 pages
    This document summarizes a research publication about customer satisfaction in the automotive industry. It was published in January 2016 and has been cited 3 times and read 4,715 times. The publication has 3 authors from universities in Poland and Romania. It examines how applying the quality management system standard ISO TS 16949 through tools like Advanced Product Quality Planning, Production Part Approval Process, Failure Modes and Effect Analysis, and the 8D Methodology can help increase customer satisfaction, specifically for powder painting processes in automotive manufacturing.

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    FBMJ Contents Abstracts Volume 4 Issue1 (1)

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    This document summarizes a research publication about customer satisfaction in the automotive industry. It was published in January 2016 and has been cited 3 times and read 4,715 times. The publication has 3 authors from universities in Poland and Romania. It examines how applying the quality management system standard ISO TS 16949 through tools like Advanced Product Quality Planning, Production Part Approval Process, Failure Modes and Effect Analysis, and the 8D Methodology can help increase customer satisfaction, specifically for powder painting processes in automotive manufacturing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    27 views2 pages

    FBMJ Contents Abstracts Volume 4 Issue1

    Uploaded by

    Kamran Rauf
    This document summarizes a research publication about customer satisfaction in the automotive industry. It was published in January 2016 and has been cited 3 times and read 4,715 times. The publication has 3 authors from universities in Poland and Romania. It examines how applying the quality management system standard ISO TS 16949 through tools like Advanced Product Quality Planning, Production Part Approval Process, Failure Modes and Effect Analysis, and the 8D Methodology can help increase customer satisfaction, specifically for powder painting processes in automotive manufacturing.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    See discussions, stats, and author profiles for this publication at: https://www.researchgate.

    net/publication/298425728

    Customer Satisfaction in the Automotive Industry

    Article · January 2016

    CITATIONS READS

    3 4,715

    3 authors:

    Agnieszka Misztal Grecu Iuliana


    Poznan University of Technology Polytechnic University of Bucharest
    47 PUBLICATIONS   200 CITATIONS    8 PUBLICATIONS   12 CITATIONS   

    SEE PROFILE SEE PROFILE

    Nadia Ionescu Belu


    University of Pitesti
    120 PUBLICATIONS   187 CITATIONS   

    SEE PROFILE

    Some of the authors of this publication are also working on these related projects:

    Improving production flows in automotive and aerospace industries by integrating modern methods and techniques for production management View project

    Determinants of success the quality management systems implementation View project

    All content following this page was uploaded by Nadia Ionescu Belu on 16 March 2016.

    The user has requested enhancement of the downloaded file.


    Customer Satisfaction
    in the Automotive Industry
    Agnieszka Misztal (1), Iuliana Grecu (2), Nadia Belu (3)

    (1) Poznan University of Technology, Poland, (2) University


    POLITEHNICA of Bucharest, Romania, (3) University of Pitesti,
    Romania

    ABSTRACT: ISO TS 16949 is a quality management assurance system that is primarily focused
    on the automotive industry. By applying this quality system standard, automotive
    manufacturers can offer superior products and good services to customers. In this study, the
    attention has been focused on the application of the core tools of technical specification.
    The case study examined demonstrates how the effective adoption of the core tools of the
    standard can help in increasing customer satisfaction in the automotive industry for powder
    painting processes.

    Keywords: quality management system, APQP – Advanced Product Quality Planning, PPAP
    – Production Part Approval Process, FMEA – Failure Modes and Effect Analysis, 8D
    Methodology

    www.faimajournal.ro Abstracts: Volume 4, Issue 1. March 2016

    View publication stats

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