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    Amazon Appeal Letter

    Uploaded by

    Frederick Wijaya
    The seller writes to apologize that their performance on Amazon has fallen below standards due to inadequate inventory management resulting in order defect and late shipment rates exceeding targets. They outline plans to improve including resolving issues for undelivered orders, removing high return items, implementing quality control testing, and hiring employees to help manage performance metrics. The seller requests the reinstatement of their Amazon account and looks forward to hearing back.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Amazon Appeal Letter

    Uploaded by

    Frederick Wijaya
    3K views1 page
    The seller writes to apologize that their performance on Amazon has fallen below standards due to inadequate inventory management resulting in order defect and late shipment rates exceeding targets. They outline plans to improve including resolving issues for undelivered orders, removing high return items, implementing quality control testing, and hiring employees to help manage performance metrics. The seller requests the reinstatement of their Amazon account and looks forward to hearing back.

    Original Description:

    amazon appeal for

    Original Title

    amazon-appeal-letter

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    The seller writes to apologize that their performance on Amazon has fallen below standards due to inadequate inventory management resulting in order defect and late shipment rates exceeding targets. They outline plans to improve including resolving issues for undelivered orders, removing high return items, implementing quality control testing, and hiring employees to help manage performance metrics. The seller requests the reinstatement of their Amazon account and looks forward to hearing back.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    3K views1 page

    Amazon Appeal Letter

    Uploaded by

    Frederick Wijaya
    The seller writes to apologize that their performance on Amazon has fallen below standards due to inadequate inventory management resulting in order defect and late shipment rates exceeding targets. They outline plans to improve including resolving issues for undelivered orders, removing high return items, implementing quality control testing, and hiring employees to help manage performance metrics. The seller requests the reinstatement of their Amazon account and looks forward to hearing back.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Dear Amazon Seller Performance Team,

    I apologize that our performance as a seller on Amazon.com has recently fallen


    below both Amazon's and our own standards of quality.

    I believe there are two reasons this has happened:

    1. The document unable to verify document that i provided because the


    translated document was a screenshots.

    2. The amazon seller account has been deactivated in accordance with section 3
    of the amazon service business solutions agreement.

    I believe it due to our prior inadequate management of our inventory that our
    order defect rate has exceeded the performance target of <1% and our late
    shipment rate has exceeded the performance target of <4%.

    Plan of Action:

    We are taking the following steps to improve our performance, in addition to the
    five steps previously outlined:

    1. We have contacted all buyers who have not received their orders and resolved
    the issues. Going forward, we have put in place a system of checks to confirm
    listing quantities prior to processing the orders as well as a system to follow up
    with the delivery carriers to ensure our products are delivered to our customers
    in a timely manner.

    2. We are currently reviewing and working to remove products that have a


    higher than normal rate of return to meet Amazon quality standards. Several of
    the items we’ve sold in the past have a higher rate of arriving damaged and we
    have worked to remove those items from our Amazon inventory to ensure only
    items with sufficient packaging are being sold through our storefront.

    3. All our items must pass rigorous quality control tests before being packaged
    and shipped. We have also implemented a multi-person final review process to
    ensure our packages arrive undamaged.

    4. We have hired a team of employees to help manage these issues and improve
    these numbers, which reflects on our new metrics.

    Please let us know if anything further needs to be done to reinstate our account;
    we are looking forward to hearing from you.

    Sincerely,

    Frederick Wijaya

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