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    Amazon

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    goldmine20233
    The seller received an authenticity complaint for a product they listed under a brand they did not have authorization to sell. They sourced the product from an unverified supplier who provided an invalid invoice. As a new seller, they were unaware of Amazon's policies requiring authorization to sell branded products. To address this, the seller has refunded all customers, deleted the problematic listing, stopped sourcing from the unverified supplier, educated themselves on Amazon's policies, and put controls in place to source only from verified suppliers who can provide valid invoices and authorization to sell branded products going forward. The seller is requesting Amazon approve their appeal and allow them to continue selling on the platform.

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    Amazon

    Uploaded by

    goldmine20233
    154 views2 pages
    The seller received an authenticity complaint for a product they listed under a brand they did not have authorization to sell. They sourced the product from an unverified supplier who provided an invalid invoice. As a new seller, they were unaware of Amazon's policies requiring authorization to sell branded products. To address this, the seller has refunded all customers, deleted the problematic listing, stopped sourcing from the unverified supplier, educated themselves on Amazon's policies, and put controls in place to source only from verified suppliers who can provide valid invoices and authorization to sell branded products going forward. The seller is requesting Amazon approve their appeal and allow them to continue selling on the platform.

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    The seller received an authenticity complaint for a product they listed under a brand they did not have authorization to sell. They sourced the product from an unverified supplier who provided an invalid invoice. As a new seller, they were unaware of Amazon's policies requiring authorization to sell branded products. To address this, the seller has refunded all customers, deleted the problematic listing, stopped sourcing from the unverified supplier, educated themselves on Amazon's policies, and put controls in place to source only from verified suppliers who can provide valid invoices and authorization to sell branded products going forward. The seller is requesting Amazon approve their appeal and allow them to continue selling on the platform.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    154 views2 pages

    Amazon

    Uploaded by

    goldmine20233
    The seller received an authenticity complaint for a product they listed under a brand they did not have authorization to sell. They sourced the product from an unverified supplier who provided an invalid invoice. As a new seller, they were unaware of Amazon's policies requiring authorization to sell branded products. To address this, the seller has refunded all customers, deleted the problematic listing, stopped sourcing from the unverified supplier, educated themselves on Amazon's policies, and put controls in place to source only from verified suppliers who can provide valid invoices and authorization to sell branded products going forward. The seller is requesting Amazon approve their appeal and allow them to continue selling on the platform.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Dear Amazon.

    in Seller Performance Team,


    Thank you for the Opportunity to appeal for my Product Autherticity Complaint.Kindly My NEW Plan of
    Action Date 12-01-2024 that I have done to Address the issue and prevent it from happening again.

    What Went Wrong (Root Cause of Complaint) :-


    • The listing under ASIN B0CBHPR7B9 was removed by Amazon on 25-dec-2024 following a
    Product Authenticity Complaint.
    • I don’t have a proper invoice the reason for this I was dealing with unverified supplier and they
    gave me invoice that didn’t meet Amazon’s Criteria.
    • I am a new seller and was unaware of the Amazon Policies (Before) and purchased a Generic
    product and mistakenly listed under a brand, as it was in catalogue so I thought it is the Similar
    product and ignorantly
    Listed my product under a brand.
    • I was not intended to sell the generic product under branded product.
    • I was unable to submit valid invoice because I was dealing with unverified supplier.
    • The Reason of dealing with unverified supplier is that earlier I wasn’t aware how to verify a
    supplier because I am a new seller and started sourcing products without going through all the
    policies of Amazon.

    So,I take responsibility that I violated the Amazon Policies


    Unintentionally and for not acknowledging that branded products require authorization to sell.

    The Immediate Actions I have taken to Solve the Problem :


    Steps :-
    First of all, customers have been fully refuned immediately to maximize customer satisfaction.
    ✓ I have already deleted the listing under ASIN B0CBHPR7B9.
    ✓ I have stopped dealing with that unverified supplier and in future I will source from verified
    suppliers only.
    ✓ I have read all Amazon Policies Specially the ones describing proper ways to source.

    Inventory to ensure Amazon Anti-Counterfeiting Policy, that I will not violate again .
    I have made sure that my All-other listing are not violating the Amazon Policies.
    ✓ I have read following articles on Amazon seller central and learned the polices and also watched
    tutorials on seller University.
    Amazon Intellectual Property Policy:

    https://sellercentral.amazon.com/help/hub/reference/201361070

    Preventive Measures For Future :


    ➢ I will not sell the product under ASIN B0CBHPR7B9 ever again.
    ➢ I have stopped dealing with this unverified supplier at once.
    For Now I am not sourcing any deals with verified suppliers who can provide me valid Invoices have
    their own websites and I will keep track of their details (Name, Address, website link etc.) and falls
    under Amazon’s verified supplier policies.
    With the help of lawyer, I will make sure products are sourced from authenticated supplier or from
    authorized distributors that can provide me vaild Invoices meeting Amazon requirements.
    I will take proper care of quality check process of products hiring quallty check team and ordering a
    sample for personal use before ordering products in bulk.

    ➢ I will create my own listing for Generic Items after taking approval for GTIN exemption from amazon
    (as I have already done for my other Generic products).
    ➢ I am training myself with help of Amazon Product listing Policies and I will hire

    Virtual Assistance for proper listing meeting Amazon Product Listing Criteria. I will do my own
    photoshoot for the products with help of professional photographer.
    ➢ For FBM listings I will make sure customers get properly packed products with and timely shipping.

    I will take brand approval to sell On amazon.

    For branded products sourcing I will make sure it is from verified supplier who can provide me letter
    of authorization from brand owner or he is direct and authorized distributor for that particular
    brand with their own website, proper invoices and address.

    ➢ I Will abide by all the policies of Amazon from now on.


    Your support is much appreciated

    As a new Seller I hope you will approve my appeal for this time on a promise that I will not repeat
    this mistake again.

    I am looking forward to continue selling on Amazon. Kindly Approve my Appeal for I have taken all
    the necessary actions.

    Sincerely,

    SAINI GOLDMINE

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